Sojern AI Smart Concierge vs. Trilyo:
Which Is Right for You?

The Decision

Choosing the right guest messaging platform can significantly impact your hotel's guest experience, operational efficiency, and revenue. Both Sojern AI Smart Concierge and Trilyo aim to streamline communication, but they differ in scope, features, and market presence. Your decision hinges on your hotel’s specific needs—whether you prioritize AI sophistication, feature depth, or regional presence.

Sojern, with its broader set of features and larger user base, offers a more comprehensive solution. Trilyo, meanwhile, excels in simplicity and recent support quality, especially in markets outside North America. Which aligns better with your hotel’s strategic goals?

Is Sojern AI Smart Concierge or Trilyo Better for Hotels?

Both platforms serve the core purpose of guest engagement through messaging, yet they diverge in their approach. Sojern’s AI Smart Concierge emphasizes automation, personalized recommendations, and extensive features like chatbots, photo sharing, and multilingual support, which can reduce front desk calls by over 50%. Trilyo’s platform focuses on ease of use, voice and chat interaction, and targeted feedback analysis, primarily serving resorts and properties seeking millennial engagement.

While Sojern boasts 17 unique features and a broader integration ecosystem, Trilyo’s simpler interface and recent high praise for support make it appealing for hotels prioritizing quick implementation. Do you need a feature-rich automation tool or a straightforward engagement platform?

Sojern AI Smart Concierge vs Trilyo: Which Should Your Hotel Choose?

If your hotel needs advanced AI-driven automation, personalized guest interactions, and extensive integrations, Sojern is the better fit. Its feature set includes SMS, WhatsApp, photo sharing, chatbot booking, and live translations—supporting diverse communication channels and automations.

If your hotel prioritizes simplicity, quick onboarding, and a focus on direct guest feedback, Trilyo is ideal. Its streamlined interface and excellent recent reviews highlight its ease of use, especially if you’re targeting millennial travelers with voice and chat tools. Your choice depends heavily on whether you seek breadth or simplicity.

Is Sojern or Trilyo Easier to Use?

Both platforms deliver high ease-of-use ratings—Sojern scores 4.59/5, and Trilyo hits 5/5. Sojern’s onboarding rating is slightly higher at 4.81/5, with reviews praising its straightforward setup and custom support, like one user noting, “It’s a very straight forward system. Good for now.” Trilyo, however, receives near-universal praise for quick response times and dashboard usability, with many reviews emphasizing its intuitive design.

When considering staff adoption and implementation, Trilyo’s recent feedback suggests a smoother initial experience. Edge: Trilyo.

Which Has Better Features: Sojern or Trilyo?

Sojern leads with 17 unique features, including automated replies, guest history, message routing, live translations, and integrations with platforms like Facebook Messenger and SMS. It also offers a desktop app, analytics, open API, and photo sharing, making it highly versatile for hotels with complex needs.

Trilyo provides 5 features, including guest history, open API, Facebook Messenger, analytics dashboard, and secured data protection. While simpler, these cover the essentials for basic guest engagement.

Overall, Sojern offers a significantly richer feature set for hotels that require automation, multi-channel messaging, and guest data management. Edge: Sojern.

Which Has Better Customer Support: Sojern or Trilyo?

Sojern’s support is rated 4.88/5, with reviewers highlighting excellent onboarding and ongoing assistance. One user praised their “fantastic product and highly customizable platform,” reflecting high satisfaction. Trilyo scores a perfect 5/5, with reviews emphasizing quick responses, seamless implementation, and consistent support, especially for hotels seeking rapid deployment.

Both platforms excel, but Sojern’s larger team and extensive support network may provide more comprehensive assistance for complex setups. Edge: Trilyo, due to recent reviews emphasizing outstanding support.

Which Has More Integrations: Sojern or Trilyo?

Sojern boasts 33 verified integrations, including popular PMS and booking engines like Cloudbeds, Profitroom, Mirai, and HotelTime. Its broad ecosystem enables hotels to connect their existing systems effortlessly. Trilyo offers only 1 verified integration—Facebook Messenger—limiting its compatibility.

If your hotel relies on multiple systems or plans to scale, Sojern’s extensive partner network provides more flexibility. Edge: Sojern.

Which Do Hoteliers Rate Higher: Sojern or Trilyo?

Sojern’s overall rating stands at 4.75/5 based on 17 reviews, with recent feedback focusing on its efficiency and support. It is favored by boutique and branded hotels, with some reviewers noting its ability to reduce phone calls and boost guest satisfaction. Notably, the most recent reviews are from several months ago, meaning the data may be slightly stale.

Trilyo’s rating is a perfect 5/5, supported by only one recent review, which emphasizes ease of use, fast support, and noticeable marketing results. Given the larger review count and recent feedback, Sojern’s rating carries more weight.

Edge: Sojern.

How Much Do Sojern and Trilyo Cost?

Sojern’s pricing starts at $400 per month, with no free trial, freemium version, or tiered plans. The pricing structure suggests a straightforward, flat-rate model suited for hotels ready to commit upfront.

Pricing details for Trilyo are not publicly available, which could indicate custom quotes or flexible pricing depending on needs. The lack of transparent pricing makes comparison difficult, but the absence of a free trial may be a barrier for some hotels.

What Type of Hotel Should Use Sojern?

• Hotels that require extensive automation and multi-channel messaging, like boutique properties, branded hotels, or resorts.
• Teams seeking a highly customizable platform with automation, chatbots, and photo sharing.
• Hotels with larger budgets willing to invest in a feature-rich, scalable solution.
• Hotels that value integrations with numerous partners and a global presence.
• Hotels aiming to reduce front desk calls by over 50% and improve response times.

Not ideal if your hotel operates on a very tight budget, or if you prefer a minimal feature set with a simple interface.

What Type of Hotel Should Use Trilyo?

• Resorts and properties targeting millennial travelers, focusing on voice and chat engagement.
• Hotels wanting quick onboarding and a straightforward platform.
• Hotels that value excellent support and recent positive reviews.
• Hotels with limited IT resources, seeking a scalable yet easy-to-manage solution.
• Properties that primarily need guest feedback analysis and basic messaging.

Not ideal if you need extensive automation, a broad set of features, or multiple integrations.

Sojern vs Trilyo: The Bottom Line for Hotels

Sojern offers a comprehensive, AI-powered guest messaging system with a broad feature set, extensive integrations, and a large global footprint. It’s suitable for hotels seeking automation, advanced guest personalization, and operational scalability, particularly in North America.

Trilyo provides a simpler, more focused platform with stellar support and ease of use, especially appealing to resorts and properties targeting millennial travelers in diverse regions. Its limited features and integrations make it less suitable for hotels with complex needs.

If your hotel needs a versatile, feature-rich platform and has the budget for it, Sojern is the clear choice. Conversely, if you prioritize ease, support, and rapid deployment, Trilyo may serve you better.

Final recommendation: For most hotels evaluating guest messaging software, the choice boils down to whether you prioritize breadth and automation (Sojern) or simplicity and support (Trilyo). The larger review base and recent positive feedback for Sojern give it the edge in overall reliability and scalability.