Akia Contactless Check-In vs. Sonas Kiosk Solution:
Which Is Right for You?

The Decision

Choosing a contactless check-in solution for your hotel involves evaluating tools that streamline guest arrivals, improve operational efficiency, and enhance guest satisfaction. Akia Contactless Check-In by Akia and Sonas Kiosk Solution by SONAS Technologies both aim to address these challenges but do so through different approaches. Akia specializes in mobile-friendly, communication-focused features with a robust review profile, whereas Sonas offers a self-service kiosk experience with limited review data. What aligns best with your property’s needs?

Is Akia Contactless Check-In or Sonas Kiosk Solution Better for Hotels?

Both Akia and Sonas aim to reduce physical contact during guest check-in, yet Akia’s platform emphasizes automated guest communication via messaging, integrating seamlessly with PMS, and offering a suite of digital tools. It boasts a 4.95/5 overall rating based on 38 reviews, with recent feedback highlighting its ease of use, excellent support, and extensive feature set. Conversely, Sonas’ solution is primarily a self-service kiosk with no available user reviews, making it difficult to assess its reliability or user satisfaction.

Akia’s recent review count and high ratings make it the more data-backed choice, while Sonas’ lack of recent reviews and zero ratings suggest a less proven track record. Does your hotel prefer a communication-centric platform with proven reviews, or are you seeking a purely kiosk-focused solution with limited publicly available feedback?

Akia Contactless Check-In vs Sonas Kiosk Solution: Which Should Your Hotel Choose?

If your hotel prioritizes guest communication, automated messaging, and integration with existing systems, Akia is the clear choice. Its features like guest history, messaging guest surveys, and multi-channel communication make it suitable for boutique, branded, and independent hotels seeking to improve operational efficiency and guest experience.

If your hotel needs a straightforward self-service kiosk for quick check-ins without extensive communication features, and if the absence of reviews isn’t a concern, Sonas might fulfill that role. However, given the limited information on Sonas’ user satisfaction and lack of reviews, Akia’s proven track record makes it the more reliable choice for most hoteliers.

Is Akia Contactless Check-In or Sonas Kiosk Solution Easier to Use?

Akia’s user ratings demonstrate a highly intuitive experience, with a 4.82/5 ease-of-use score based on 38 reviews, and onboarding ratings at 4.67/5. Users consistently praise Akia’s simple interface, quick onboarding, and minimal staff training needed. Reviewers also mention easy guest communication and automation as key benefits.

Sonas’ lack of reviews and user feedback makes it impossible to objectively compare usability. Given Akia’s proven high ratings and recent review momentum, it holds the edge for hotels seeking an easy-to-implement solution that staff can adopt swiftly.

Which Has Better Features: Akia or Sonas?

Akia offers a broad suite of features, including mobile friendliness, photo sharing, chatbot booking, WhatsApp and Facebook Messenger integrations, PMS compatibility, automated replies, guest history, ID verification, document scanning, and pre-arrival upselling. These features enable a comprehensive contactless check-in experience, automation, and rich guest engagement.

Sonas’ solution appears limited to self-service kiosk functions, with no detailed feature list or unique capabilities available. The extensive feature count and integration options in Akia give it a decisive advantage, especially for hotels wanting a flexible and feature-rich platform.

Which Has Better Customer Support: Akia or Sonas?

Akia’s support and onboarding ratings stand at 4.86/5, with recent reviews praising its knowledgeable, responsive team. Hoteliers appreciate the quick resolution of issues, proactive communication, and ongoing support, making their implementation smoother.

There is no available support or support ratings for Sonas, which raises concerns about post-sale service. The proven high support ratings for Akia suggest it is the stronger choice for hotels valuing dependable assistance during and after onboarding.

Which Has More Integrations: Akia or Sonas?

Akia integrates with 32 verified partners, including major PMS providers like WebRezPro, innRoad, Stayntouch, and others, ensuring broad compatibility. It also offers features such as door lock integration, payment processing, and digital registration solutions.

Sonas only lists one verified partner, with no details on integrations beyond basic kiosk functionalities. The extensive integration network in Akia makes it better suited for hotels that rely on seamless data flow and existing property systems.

Which Do Hoteliers Rate Higher: Akia or Sonas?

Akia’s ratings are exceptionally high: a 4.95/5 overall score, 38 reviews, and a 97% likelihood to recommend, with recent reviews emphasizing ease of use, support, and operational benefits. The most recent review highlights how Akia improved guest communication, reputation, and operational efficiency.

Sonas has no reviews or ratings, making it impossible to gauge user satisfaction or property-specific feedback. For hoteliers seeking proven satisfaction metrics, Akia’s reviews clearly demonstrate its value.

How Much Do Akia and Sonas Cost?

Both Akia and Sonas do not publicly list their pricing models. Typically, Akia offers a subscription-based approach with no mention of implementation fees or freemium options, while Sonas’ pricing remains undisclosed. For detailed costs, direct inquiries are necessary, but Akia’s transparency with no trial or implementation fees simplifies comparison.

What Type of Hotel Should Use Akia?

• Hotels that prioritize guest communication, automation, and seamless integration.
• Boutique, branded, or independent hotels wanting to improve check-in efficiency.
• Hotels seeking a mobile-friendly platform with digital registration, guest messaging, and survey capabilities.
• Teams looking to reduce labor costs through automation and self-service tools.

Not ideal if your hotel relies solely on a physical kiosk without a need for communication features or if you require an extensive support network for kiosk hardware.

What Type of Hotel Should Use Sonas?

• Hotels that need a straightforward self-service kiosk for check-in.
• Properties with a focus on quick, contactless check-in without extensive guest communications.
• Hotels seeking a scalable kiosk platform to reduce front desk congestion.

Not ideal if your hotel values integrated communication, data synchronization, or proven user reviews, as these are absent from Sonas’ offering.

The Bottom Line for Hotels: Akia or Sonas?

Akia excels as a contactless check-in solution with a proven, highly-rated platform that combines guest communication, automation, and integrations. Its 38 recent reviews and 4.95/5 rating position it as a reliable, well-supported choice for hotels seeking to elevate the guest experience.

Sonas offers a basic self-service kiosk experience but lacks user feedback and detailed features, making it difficult to evaluate its operational effectiveness. For most hotels, especially those prioritizing proven support and extensive features, Akia is the recommended solution.

If your hotel needs a communication-rich, easy-to-use platform with high user satisfaction, Akia is the clear choice. Conversely, if a simple kiosk is all you require and you are comfortable with limited public feedback, Sonas may be sufficient—but proceed with caution given the lack of reviews.