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Akia Contactless Check-In
4.8 (52 REVIEWS)
HT Score
71 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Kristin, Jeff, Lindsey + 3 more experts recommend Akia
Read Recommendations
Akia Contactless Check-In
Ranked 5 (out of 89) in Contactless Check-in
Contactless check-in that skips the front desk. Guests check in from their phone, no app to download.
97% recommended by 129 hotels
Ritz Carlton, Nomad Hotels, Marriott & 126 others
Bell - AI powered product analyst
I analyzed all of Akia’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Akia for its comprehensive guest communication streamlining, particularly praising its contactless check-in, automated response, and guest messaging features. These elements significantly decrease labor costs, enhance guest experiences by fast responses and address questions, increasing overall operational efficiency. However, users noted auto-response inaccuracies, lack of credit card transaction integration, and occasional app glitches as areas needing improvement.
Ritz Carlton, Nomad Hotels, Marriott & 126 others
Read their reviewsWhat Types of Hotels Akia is Popular For
Size
13 | X-Small (1-9 room)
53 | Small (10-49 room)
35 | Mid-Sized (50-99 room)
42 | Large (100-499 room)
6 | X-Large (500+ room)
Country
136 | United States
9 | Canada
3 | Mexico
1 | Belize
Type
71 | Resorts
68 | Bed & Breakfast & Inns
62 | Boutique Hotels
57 | Limited Service & Budget Hotels
46 | Branded Hotels
30 | Airport/Conference Hotels
28 | City Center Hotels
28 | Luxury Hotels
25 | Vacation Rentals & Villas
22 | Extended Stay & Serviced Apartments
19 | Motels
2 | Hostels
2 | RV Parks & Campgrounds
1 | Casinos
Region
148 | North America
1 | Central America
Category
137 | Guest Messaging Software
52 | Contactless Check-in
37 | Hotel Chatbots
26 | Staff Collaboration Tools
2 | Hotel CRM & Email Marketing
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What is Akia?
Founded in 2019 | Headquarters in Menlo Park (United States) | 5 employees
Akia Contactless Check-In is a guest messaging and digital check-in software for hotels and vacation rentals. It sends each guest a text link so they can check in from their phone before arrival, verify their ID, sign the registration card, and add a card on file. With no app to download, guests can complete arrival steps quickly and receive their door code next, helping properties reduce front desk work, speed up check-in, and create a smoother stay.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Akia products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Akia Reviews Analyzed: 39
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Akia Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Akia
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Akia's Provided Description:
"Akia is contactless check-in for hotels and vacation rentals. She texts each guest a link, and they check in from their phone before arrival: verify ID, sign the registration card, add a card on file. No app to download, and the door code lands next, so they skip the desk."
FAQs
Capabilities
A door code that skips the front desk
A door code that skips the front desk
Once a guest is checked in, Akia sends their door code, good from check-in until checkout. They walk straight to the room and let themselves in, and your desk never has to be staffed for a late arrival. Works with your smart locks, or as a code on the door.
A card on file, secured before arrival
A card on file, secured before arrival
During check-in, guests add a card and Akia puts it on file, verified before they arrive. You're covered for incidentals and no-shows without chasing anyone at the desk. It's the same step that quietly cuts chargebacks, handled while the guest is still on their phone.
Verify every guest's ID at check-in
Verify every guest's ID at check-in
Ask guests to snap a photo of their ID and a selfie during check-in. Akia matches the name to the reservation and flags anything that looks off, so you catch fraud before the guest ever gets a key. Turn it on for every stay or only the risky ones.
Drive more revenue with upsells
Drive more revenue with upsells
Collect all the guest information you need ahead of time and automatically upsell upgrades, early check-in, and additional services.
Digital registration cards, signed on the phone
Digital registration cards, signed on the phone
The registration card and any rental agreement go digital. Guests fill in their details and sign right on their phone, and the signed card saves to their profile. No paper at the desk, no forms to key in later, and it's ready before they arrive.
Guests check in before they arrive
Guests check in before they arrive
Akia texts each guest a link a day or two out, and they check in from their phone before they arrive. No app to download, no line at the desk. By the time they walk in, everything's done and their room is ready.
Every check-in writes back to your PMS
Every check-in writes back to your PMS
Akia reads and writes your PMS, so a completed check-in updates the reservation the moment it's done. Registration, ID, and card status all land where your team already works. Connects to Mews, Cloudbeds, StayNTouch, Guesty, Hostaway, and dozens more.
Features
Pre-Arrival & Check-in
4/5 features
Information Collection
4/5 features
Translations
4/5 features
Payments & Authorization
4/5 features
Mobile Key
4/5 features
Upgrades & Upselling
4/5 features
Other
1/1 features
Akia Reviews Summary
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Akia Contactless Check-In is the #4 most trending product in the Contactless Check-in category (out of 89) and the #409 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAkia’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Akia Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"Early check-in and late checkout was all new revenue for us. Before Akia, we did maybe 5% of what we do now. Akia gave us the option to offer upsells we never could before, turning upsells into 4x ROI."
James Keltner
Owner @
The Sandpiper Beacon Beach Resort
"From check-in to check-out, Akia fully takes care of itself. Our Guest Review Index is sitting at nearly 90%, consistently in the top two or three in our comp set."
Andy Hewitt
Group Manager @
"We launched with Akia, and it’s a big reason we maintain five-star reviews. We use many tools, but we wouldn’t be successful without Akia."
Pamela Nekvasil
Director of Operations @
Stay Redamo
"We’re fans of Akia. Very intuitive platform. Creating registration cards, guidebooks, and setting up automated messages were easy to do, and just better on our guest experience."
Meaghan Woods
General Manager @
"Akia made tracking success so much easier. Because it ties directly into our booking system, we see exactly which guests booked from every campaign."
Owen Wexman
Marketing Strategy Manager @
"What stood out most was how easily Akia synced guest data from Stayntouch. That made our mailing list update automatically and can create recurring campaigns that don’t require constant re-uploading."
Rick Emery
General Manager @
The Circle Hotel Fairfield
""As a fully-contactless property with no front desk, automating ID and payment verification has made our check-in process both secure and hassle-free. We went from $10K to $0 in fraudulent bookings using Akia and Mews, completely eliminating fraud.""
Andy Hewitt
Group Manager @
"We like to offer our guests a variety of fun experiences during their stay, and Akia has made that more accessible to our guests. The digital sign up sheets helps us easily keep track of guest attendance and payment for the activities."
Yurgen Hohmeyer
Owner @
Lake Clear Lodge & Retreat
"We are using agreements for Akia to send out digital liability waivers for equipment rentals to our guests. This is very helpful to us, especially in our peak seasons when our rental equipment is in high demand."
Alexander Mourelatos
General Manager @
Mourelatos Lakeshore Resort
"Akia has revolutionized the way we prioritize customer service. Its immediate, digital response has received overwhelming support from my staff and guests. Both the mobile and desktop apps are simple to use, integrates well with our operations, and gives us instant access to our guests, all of which allows us to capitalize on a new level of hospitality excellence."
Benjamin Gray
General Manager @
The Bellmoor Inn & Spa
"We currently require our guests to fill out a Health Screening Questionnaire during registration via text before arrival. Once the screening is completed, Akia notifies us and we prepare the guests for a temperature screening upon entry. Akia helps us to ensure that we are providing a safe environment for everyone to visit and enjoy."
Sandra Miller
Director of Sales and Marketing @
Glen Ivy Hot Springs
Featured Customers
More Products by Akia
Hotelier Rating
Looking for specific info?
10
Easy guest messaging and pre-check-in — but third-party auth needs work
Operations Manager from 25-49 room Bed & Breakfast & Inn in San Diego (United States)
Verified
12 days ago
We enjoy messaging the guests. Pre-check-ins are easy for the employees and for hotel guests. Pre-checkout on Akia is nice too.
United States
United States
Operations Manager
Small Hotel
10
Automatic messaging that saves time — but auto responses could be smarter
Virtual GM from 25-49 room Vacation Rentals & Villa in Springdale (United States)
Verified
16 days ago
Automatic messaging pre arrival information and auto responses to common questions. I also love the AI option to modify messages.
United States
United States
Virtual GM
Small Hotel
10
Streamlined guest communication with powerful automations — setup can be clunky
Marketing Director from 75-99 room Bed & Breakfast & Inn in Kenwood (United States)
Verified
17 days ago
Akia streamlines all guest communications into a single platform and makes it easy for our teams to manage guest requests and inquiries.
Though the initial setup is a bit intense, it's also very intuitive overall and I feel like we have only just begun to tap into all the capabilities.
We love the automations, the AI capabilities, and t...
United States
United States
Marketing Director
Mid-Sized Hotel
10
Curated replies that save time — but automation can overpromise
Front Desk Agent from 25-49 room Bed & Breakfast & Inn in McMinnville (United States)
Verified
17 days ago
I like the automatic replies when guests say thank you, and I love that there are curated responses based on the hotel and you have the option to edit before sending.
United States
United States
Front Desk Agent
Small Hotel
10
Easy guest emailing and mass messaging that works
Front Desk Agent from 200 to 499 room Boutique in Cincinnati (United States)
Verified
17 days ago
Easy access to guest emailing and calling. Also sending out mass messages to the guest. I also like the effectiveness.
United States
United States
Front Desk Agent
Large Hotel
10
Keeps guest concerns on track — easier on phones would help
General Manager from 25-49 room Boutique in MyrtleBeach (United States)
Verified
17 days ago
I utilize it to keep track of guest communication and concerns to make sure their stay is up to their standards.
United States
United States
General Manager
Small Hotel
8
Automatic attachments that feel like texting — but too much AI repetition
Front Desk Agent from 200 to 499 room Boutique in Bakersfield (United States)
Verified
17 days ago
I like that forms can allow automatic attachments into our reservation system. Guests feel like they are texting us directly which is nice for the both of us.
United States
United States
Front Desk Agent
Large Hotel
8
Simple guest communication that keeps responses organized — reporting could be more customizable
Manager from 200 to 499 room Bed & Breakfast & Inn in Chicago (United States)
Verified
18 days ago
Akia makes guest communication simple, keeping conversations organized and helping our hotel team respond quickly to questions and requests throughout stays.
United States
United States
Manager
Large Hotel
9
Easy guest info and task tracking — but communication can be slow
Guest Experience Specialist from 75-99 room Boutique in Montreal (Canada)
Verified
18 days ago
It is easy to gather all information for a specific guest + it is also a great tools to gather notes and tasks all at once.
Canada
Canada
Guest Experience Specialist
Mid-Sized Hotel
1
Severe Limitations and Miscommunications - Be careful of original contract no 30 day cancellation
Director of Operations from 10 to 24 room Bed & Breakfast & Inn in New York City (United States)
Verified
9 months ago
They do not take commissions on tips designated for hotel staff, however they do take commissions on any upsells that you want to sell through them.
United States
United States
Director of Operations
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
The platform is easy to keep all guest conversations organized and easy to onboard our guest services team. Guests love the contactless experience. I like the Mini Apps to be able to customize and share information with guests.
Showing all answers to: "What does this product or service do well?"
The platform is easy to keep all guest conversations organized and easy to onboard our guest services team. Guests love the contactless experience. I like the Mini Apps to be able to customize and share information with guests.
Allows hoteliers of all sizes and segments to increase efficiency by allowing contactless check-in as well as instant communication with guests and staff via text. They are a great partner as well as we've integrated our PMS so that our customers can seamlessly use their system.
Integrated with PMS Systems AKIA can automatically send out dedicated messages during all stages of the customer journey. Furthermore, it can send out specific information for a target group during the stay and helps guests and hoteliers communicate via WhatsApp.
Akia provides hoteliers with a commission free marketing channel to help drive direct bookings. Their guest messaging platform is particularly strong, being able to personalize communications to the guest.
Question:
What differentiates this product or service from the competition?
Answer:
Simple to use. I have not used many others in the past, but the ease of use and ability to collaborate on the platform has been a great plus for our hotel team. The Mini Apps are also a great plus to create a more seamless and elevated experience.
Showing all answers to: "What differentiates this product or service from the competition?"
Simple to use. I have not used many others in the past, but the ease of use and ability to collaborate on the platform has been a great plus for our hotel team. The Mini Apps are also a great plus to create a more seamless and elevated experience.
I would say the support they provide is 2nd to none. Anytime I need anything from their team, I can reach out via chat or simply email them, and I get a response very quickly. Another differentiator to other "texting apps" are features like the mini-apps which allows properties to build branded registration cards, agreements, guidebooks, etc.
The default language is always the one of the phone number which is great. That way guests can communicate with the hotelier no matter where they are from and what language they are speaking. Plus, the Mini Apps are a fantastic way to truly customize the guest experience according to what a property really needs.
Akia's communications platform can also be leveraged for a hotelier's operations team and other in-house requests: guests can sign digital registration cards, order room service, or request for additional towels through text-messaging or apps like Facebook Messenger, WhatsApp, or WeChat.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I'd recommend Akia to hoteliers who are looking to provide guests with a seamless tech-powered service. Our clients frequently get 5-star reviews about how easy it is to check in, get in touch with the team and experience the hotel.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I'd recommend Akia to hoteliers who are looking to provide guests with a seamless tech-powered service. Our clients frequently get 5-star reviews about how easy it is to check in, get in touch with the team and experience the hotel.
Do your research. They may not be the "cheapest" system but be sure to look at all of the options you get when signing up with their service. Also to take advantage of their excellent support team by going through full training and reaching out with any questions.
think of your staff and guests when implementing new technology. With Akia you can automate your workflows communicate better with your staff members and customers and even use it to upsell your property.
Get in touch with the team, ask them to walk you through the demo and ask to see the full functionality of the Akia suite of products. This product can really help you provide a great guest experience for the visitors to your hotel.
+ 1
recommend
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News
Akia
2 months ago
Akia launches AI Voice, an AI receptionist that answers calls and books rooms.
Akia
1 year ago
Akia Announces Mini Apps 3
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1 year ago
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1 year ago
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Support
Unverified
Akia has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Ease of Use
0.0/5
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0.0/5
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