Akia Contactless Check-In
4.9 (39 REVIEWS)
HT Score
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Akia Contactless Check-In
Ranked 4 (out of 74) in Contactless Check-in
Welcome your guests safely with contactless check-in
98% recommended by 110 hotels
Ritz Carlton, Nomad Hotels, Marriott & 107 others
What is Akia?
Founded in 2019 | Headquarters in Menlo Park (United States) | 5 employees
Akia Contactless Check-In is a specialized guest communication platform designed for hotels to streamline their operations and enhance guest experiences. It simplifies the check-in process through contactless digital registration cards, eliminating the need for physical interactions. Akia integrates seamlessly with most Property Management Systems (PMS) within hours, allowing hoteliers to quickly adopt the platform without significant disruption to their current operations. Its automated response and guest messaging features significantly reduce labor costs, providing fast and accurate answers to guest inquiries. This ensures a smoother, more efficient operation and results in higher guest satisfaction.
Capabilities
Register your guests early with text-messaging
Register your guests early with text-messaging
Use Akia's digital agreements to have guests read and sign digital hotel registration cards before they arrive on property, streamlining the overall check-in process and avoiding close contact at the front desk.
Stop repeating yourself
Stop repeating yourself
In these times, having enough resources may prove difficult. Get time back by letting Akia automatically respond to common questions from hotel guests.
No downloads. No logins. No developers.
No downloads. No logins. No developers.
Present your best with a Mini App. Mini Apps are mobile-friendly, interactive, and customizable. Include important notices, digital menus, and links to upsell various hotel services all on one place.
Drive more revenue with upsells
Drive more revenue with upsells
Collect all the guest information you need ahead of time and automatically upsell upgrades, early check-in, and additional services.
Integrate Akia with your PMS
Integrate Akia with your PMS
Akia integrates with most property management systems within 24 hours. Enable your hotel staff to streamline operations at the front desk by using an integration.
Get feedback and improve
Get feedback and improve
Get feedback and improve metrics you care about. Akia will drive happy guests to write you more 5-star reviews. Our Guest Surveys will let you catch issues before they become problems. Understand what makes happy guests and improve for their next visits
Features
Pre-Arrival & Check-in
4/5 features
Information Collection
4/5 features
Translations
4/5 features
Payments & Authorization
4/5 features
Mobile Key
4/5 features
Upgrades & Upselling
4/5 features
Other
1/1 features
Akia Reviews Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Akia Contactless Check-In is the #4 most trending product in the Contactless Check-in category (out of 74) and the #472 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAkia’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Akia Pricing
Pricing Available By Request
Akia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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References
"We like to offer our guests a variety of fun experiences during their stay, and Akia has made that more accessible to our guests. The digital sign up sheets helps us easily keep track of guest attendance and payment for the activities."
Yurgen Hohmeyer
Owner @
Lake Clear Lodge & Retreat
"We are using agreements for Akia to send out digital liability waivers for equipment rentals to our guests. This is very helpful to us, especially in our peak seasons when our rental equipment is in high demand."
Alexander Mourelatos
General Manager @
Mourelatos Lakeshore Resort
"Akia has revolutionized the way we prioritize customer service. Its immediate, digital response has received overwhelming support from my staff and guests. Both the mobile and desktop apps are simple to use, integrates well with our operations, and gives us instant access to our guests, all of which allows us to capitalize on a new level of hospitality excellence."
Benjamin Gray
General Manager @
The Bellmoor Inn and Spa
"We currently require our guests to fill out a Health Screening Questionnaire during registration via text before arrival. Once the screening is completed, Akia notifies us and we prepare the guests for a temperature screening upon entry. Akia helps us to ensure that we are providing a safe environment for everyone to visit and enjoy."
Sandra Miller
Director of Sales and Marketing @
Glen Ivy Hot Springs
Featured Customers
Popularity by Segment
Size
11 | X-Small (1-9 room)
23 | Small (10-24 room)
42 | Medium (25-74 room)
42 | Large (75-199 room)
8 | X-Large (200+ room)
Country
119 | United States of America
6 | Canada
2 | Mexico
1 | Belize
Type
64 | Resorts
54 | Limited Service & Budget Hotels
51 | Bed & Breakfast & Inns
39 | Boutiques
39 | Branded Hotels
23 | Airport/Conference Hotels
23 | Luxury Hotels
21 | Vacation Rentals & Villas
18 | City Center Hotels
18 | Extended Stay & Serviced Apartments
18 | Motels
1 | Hostels
1 | RV Parks & Campgrounds
Region
127 | North America
1 | Central America
Category
117 | Guest Messaging Software
39 | Contactless Check-in
31 | Hotel Chatbots
22 | Staff Collaboration Tools
More Products by Akia
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Akia for its comprehensive guest communication streamlining, particularly praising its contactless check-in, automated response, and guest messaging features. These elements significantly decrease labor costs, enhance guest experiences by fast responses and address questions, increasing overall operational efficiency. However, users noted auto-response inaccuracies, lack of credit card transaction integration, and occasional app glitches as areas needing improvement.
AI-generated from the text of customer reviews
Looking for specific info?
10
Amazing service
Guest service Supervisor from 25-49 room Bed & Breakfast & Inn in Happy Valley-Goose Bay (Canada)
Verified
12 months ago
Makes the job very easy and keeps a strong connection with guests and all departments, it is just wonderful.
Canada
Canada
Guest service Supervisor
Medium Hotel
10
Very easy to learn and use, and customer support is always available to help.
Property Manager from 25-49 room Bed & Breakfast & Inn in West Palm Beach (United States of America)
Verified
16 months ago
Solve problems. Fast messaging service. I love that guests can sign the registration form prior to checking into the hotel.
United States of America
United States of America
Property Manager
Medium Hotel
10
10/10 would rec
Director of Experience from 5 to 9 room Bed & Breakfast & Inn in Desert Hot Springs (United States of America)
Verified
17 months ago
Akia is all around wonderful. We switched from a similar software and couldnt be happier. We love everything about. Its intuitive and the guests love it. The Guidebooks are particularly helpful and beautiful. Support is top notch!
United States of America
United States of America
Director of Experience
X-Small Hotel
10
Amazing software! It has made the hotel interaction with guest a breeze!
Hotel Manager from 10 to 24 room Bed & Breakfast & Inn in South Lake Tahoe (United States of America)
Verified
18 months ago
I absolutely hands down love using Akia!!! It’s been such a life saver from the guest check in process to communicating with guest.
United States of America
United States of America
Hotel Manager
Small Hotel
10
Great!
ASGM from 100 to 199 room Bed & Breakfast & Inn in Lake Oswego (United States of America)
Verified
18 months ago
Akia helps with the entire guest experience from pre-arrival, in house, to check out. It is easy to use and helps refrain from negative results.
United States of America
United States of America
ASGM
Large Hotel
10
Convenience, compliance, connection!
Hospitality Services from 25-49 room Boutique in Palm Springs (United States of America)
Verified
18 months ago
I love that I can ensure our guests can check-in easily and stay compliant. Our guests all feel a sense of connection to our host team and always leave feeling a large sense of hospitality.
United States of America
United States of America
Hospitality Services
Medium Hotel
10
Wonderful software
GM from 50-74 room Branded Hotel in Alexandria (United States of America)
Verified
18 months ago
I love about it contactless check-in and make it very easy for guest. Great system to work for. I would recommend
United States of America
United States of America
GM
Medium Hotel
10
Akia has been the perfect guest messaging software for our vacation rental company, but we also really love their mini books which we use as a guest welcome book! Support is extremely helpful and quick to respond to questions.
Chief of Staff from 100 to 199 room Airport/Conference Hotel in St. George (United States of America)
Verified
18 months ago
-Streamlined communication -Our team can all communicate in one location with guests, vendors, and owners -super fast help from Akia support
United States of America
United States of America
Chief of Staff
Large Hotel
10
Akia is great for lodging.
General Manager from 100 to 199 room Branded Hotel in Corpus Christi (United States of America)
Verified
18 months ago
Akia does what we really don't have time to do when it comes to reservations, check in/out, guest accommodations, etc. ---Akia's chatbots offers guest support and answers guests when front desk is not able to answer right away. The fact that the guest can text and message and even check in from their mobile phones and can get the registrati...
United States of America
United States of America
General Manager
Large Hotel
10
Seamless Guest Servicing and Messaging
Property manager from 100 to 199 room Airport/Conference Hotel in St. George (United States of America)
Verified
18 months ago
Akia auto responses help so much with keeping guest servicing time to a minimum. The digitals welcome books are also super helpful.
United States of America
United States of America
Property manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Akia's guest messaging software seamlessly integrates into our PMS system, allowing hotel owners to communicate with guests easily. This helps hoteliers provide a personalized experience for guests and allows hotel staff to focus on other tasks more easily.
Showing all answers to: "What does this product or service do well?"
Akia's guest messaging software seamlessly integrates into our PMS system, allowing hotel owners to communicate with guests easily. This helps hoteliers provide a personalized experience for guests and allows hotel staff to focus on other tasks more easily.
Integrated with PMS Systems AKIA can automatically send out dedicated messages during all stages of the customer journey. Furthermore, it can send out specific information for a target group during the stay and helps guests and hoteliers communicate via WhatsApp.
Akia provides hoteliers with a commission free marketing channel to help drive direct bookings. Their guest messaging platform is particularly strong, being able to personalize communications to the guest.
Akia provides an easy-to-implement, very user-friendly AI-powered guest messaging solution. Seamlessly integrated with the PMS, Akia communicates with guests automatically--including contactless check-in and answers to commonly asked questions--saving front desk staff time, and improving guest engagement and satisfaction.
Question:
What differentiates this product or service from the competition?
Answer:
The ability for the Akia guest messaging software to work effectively with various common guest messaging platforms. Akia takes the hassle out of syncing communications and is easily compatible with top platforms. This makes it so much easier for hoteliers and guests to have reliable communication.
Showing all answers to: "What differentiates this product or service from the competition?"
The ability for the Akia guest messaging software to work effectively with various common guest messaging platforms. Akia takes the hassle out of syncing communications and is easily compatible with top platforms. This makes it so much easier for hoteliers and guests to have reliable communication.
The default language is always the one of the phone number which is great. That way guests can communicate with the hotelier no matter where they are from and what language they are speaking. Plus, the Mini Apps are a fantastic way to truly customize the guest experience according to what a property really needs.
Akia's communications platform can also be leveraged for a hotelier's operations team and other in-house requests: guests can sign digital registration cards, order room service, or request for additional towels through text-messaging or apps like Facebook Messenger, WhatsApp, or WeChat.
One of the most easy-to-use guest messaging solutions out there, Akia works with apps guests already use... WhatsApp, Facebook Messenger, SMS... The flexible AI-powered platform is simple to manage, allowing lodging operators to easily tailor automated responses and, for more complicated requests, Akia alerts staff via text or phone call when guests are awaiting responses to ensure that no guest goes forgotten. Akia's responsive and very knowledgeable customer support team goes the extra mile to help their customers.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
The Akia team is helpful, reliable, and guest messaging is a tool that is highly beneficial to hoteliers. From my experience with the guest messaging product, and hearing from numerous clients' experience, it is definitely a technology to consider implementing at your property if you want to increase guest experience.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
The Akia team is helpful, reliable, and guest messaging is a tool that is highly beneficial to hoteliers. From my experience with the guest messaging product, and hearing from numerous clients' experience, it is definitely a technology to consider implementing at your property if you want to increase guest experience.
think of your staff and guests when implementing new technology. With Akia you can automate your workflows communicate better with your staff members and customers and even use it to upsell your property.
Get in touch with the team, ask them to walk you through the demo and ask to see the full functionality of the Akia suite of products. This product can really help you provide a great guest experience for the visitors to your hotel.
Based on feedback from our customers, Akia is an innovative and reliable partner for hotels who want to improve guest engagement and satisfaction effortlessly. Backed by a very responsive and committed team, Akia is truly great to work with.
Recommended by
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@
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CEO
@
FLEXIPASS
Alasdair Fawcett
Business Manager, SiteMinder Ecosystem
@
SiteMinder
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
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Support
Unverified
Akia has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
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