Akia Contactless Check-In

4.9 (39 REVIEWS)

HTR Score icon
HT Score  
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Akia Contactless Check-In

4.9 (39 REVIEWS)

Ranked 4 (out of 74) in Contactless Check-in

Welcome your guests safely with contactless check-in

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What is Akia?

Founded in 2019 | Headquarters in Menlo Park (United States) | 5 employees
Akia Contactless Check-In is a specialized guest communication platform designed for hotels to streamline their operations and enhance guest experiences. It simplifies the check-in process through contactless digital registration cards, eliminating the need for physical interactions. Akia integrates seamlessly with most Property Management Systems (PMS) within hours, allowing hoteliers to quickly adopt the platform without significant disruption to their current operations. Its automated response and guest messaging features significantly reduce labor costs, providing fast and accurate answers to guest inquiries. This ensures a smoother, more efficient operation and results in higher guest satisfaction.

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Capabilities

Register your guests early with text-messaging

Stop repeating yourself

No downloads. No logins. No developers.

Drive more revenue with upsells

Integrate Akia with your PMS

Features

Pre-Arrival & Check-in

4/5 features

Information Collection

4/5 features

Translations

4/5 features

Payments & Authorization

4/5 features

Mobile Key

4/5 features

Akia Reviews Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Akia Contactless Check-In is the #4 most trending product in the Contactless Check-in category (out of 74) and the #469 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Akia’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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77 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Akia Pricing

Pricing Available By Request

Akia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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1

Success Stories

4

References

9

Featured Customers

Popularity by Segment

Size

11 | X-Small (1-9 room)

23 | Small (10-24 room)

42 | Medium (25-74 room)

42 | Large (75-199 room)

8 | X-Large (200+ room)

Country

119 | United States of America

6 | Canada

2 | Mexico

1 | Belize

Type

64 | Resorts

54 | Limited Service & Budget Hotels

51 | Bed & Breakfast & Inns

39 | Boutiques

39 | Branded Hotels

23 | Airport/Conference Hotels

23 | Luxury Hotels

21 | Vacation Rentals & Villas

18 | City Center Hotels

18 | Extended Stay & Serviced Apartments

18 | Motels

1 | Hostels

1 | RV Parks & Campgrounds

Region

127 | North America

1 | Central America

Category

117 | Guest Messaging Software

39 | Contactless Check-in

31 | Hotel Chatbots

22 | Staff Collaboration Tools

More Products by Akia

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https://ucarecdn.com/4dfa40ec-845c-4454-9311-3cde7eb7c172/
https://ucarecdn.com/fb9b62c0-0785-4870-9bf0-20d3905f7f0f/

Akia Reviews

Hotelier Rating

Excellent
120
Very Good
6
Average
2
Poor
0
Terrible
0

Property Size

  • X-Small (11)
  • Small (23)
  • Medium (42)
  • Large (42)
  • X-Large (8)

Country

  • United States of America
    United States of America
    (119)
  • Canada
    Canada
    (6)
  • Mexico
    Mexico
    (2)
  • Belize
    Belize
    (1)

Region

  • North America
    North America
    (127)
  • Central America
    Central America
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like Akia for its comprehensive guest communication streamlining, particularly praising its contactless check-in, automated response, and guest messaging features. These elements significantly decrease labor costs, enhance guest experiences by fast responses and address questions, increasing overall operational efficiency. However, users noted auto-response inaccuracies, lack of credit card transaction integration, and occasional app glitches as areas needing improvement.

AI-generated from the text of customer reviews

Guest messaging
Team communication and task management
Contactless check-in
Automated responses
Integration and data synchronization
Customer feedback and reputation management
Notification system
Guidebooks and digital tools
Credit card capture
10

Amazing service

Guest service Supervisor from 25-49 room Bed & Breakfast & Inn in Happy Valley-Goose Bay (Canada)

Verified
12 months ago
Makes the job very easy and keeps a strong connection with guests and all departments, it is just wonderful.
Country Canada
Guest service Supervisor
Medium Hotel
10

Very easy to learn and use, and customer support is always available to help.

Property Manager from 25-49 room Bed & Breakfast & Inn in West Palm Beach (United States of America)

Verified
16 months ago
Solve problems. Fast messaging service. I love that guests can sign the registration form prior to checking into the hotel.
Country United States of America
Property Manager
Medium Hotel
10

10/10 would rec

Director of Experience from 5 to 9 room Bed & Breakfast & Inn in Desert Hot Springs (United States of America)

Verified
17 months ago
Akia is all around wonderful. We switched from a similar software and couldnt be happier. We love everything about. Its intuitive and the guests love it. The Guidebooks are particularly helpful and beautiful. Support is top notch!
Country United States of America
Director of Experience
X-Small Hotel
10

Amazing software! It has made the hotel interaction with guest a breeze!

Hotel Manager from 10 to 24 room Bed & Breakfast & Inn in South Lake Tahoe (United States of America)

Verified
17 months ago
I absolutely hands down love using Akia!!! It’s been such a life saver from the guest check in process to communicating with guest.
Country United States of America
Hotel Manager
Small Hotel
10

Great!

ASGM from 100 to 199 room Bed & Breakfast & Inn in Lake Oswego (United States of America)

Verified
18 months ago
Akia helps with the entire guest experience from pre-arrival, in house, to check out. It is easy to use and helps refrain from negative results.
Country United States of America
ASGM
Large Hotel
10

Convenience, compliance, connection!

Hospitality Services from 25-49 room Boutique in Palm Springs (United States of America)

Verified
18 months ago
I love that I can ensure our guests can check-in easily and stay compliant. Our guests all feel a sense of connection to our host team and always leave feeling a large sense of hospitality.
Country United States of America
Hospitality Services
Medium Hotel
10

Wonderful software

GM from 50-74 room Branded Hotel in Alexandria (United States of America)

Verified
18 months ago
I love about it contactless check-in and make it very easy for guest. Great system to work for. I would recommend
Country United States of America
GM
Medium Hotel
10

Akia has been the perfect guest messaging software for our vacation rental company, but we also really love their mini books which we use as a guest welcome book! Support is extremely helpful and quick to respond to questions.

Chief of Staff from 100 to 199 room Airport/Conference Hotel in St. George (United States of America)

Verified
18 months ago
-Streamlined communication -Our team can all communicate in one location with guests, vendors, and owners -super fast help from Akia support
Country United States of America
Chief of Staff
Large Hotel
10

Akia is great for lodging.

General Manager from 100 to 199 room Branded Hotel in Corpus Christi (United States of America)

Verified
18 months ago
Akia does what we really don't have time to do when it comes to reservations, check in/out, guest accommodations, etc. ---Akia's chatbots offers guest support and answers guests when front desk is not able to answer right away. The fact that the guest can text and message and even check in from their mobile phones and can get the registrati...
Country United States of America
General Manager
Large Hotel
10

Seamless Guest Servicing and Messaging

Property manager from 100 to 199 room Airport/Conference Hotel in St. George (United States of America)

Verified
18 months ago
Akia auto responses help so much with keeping guest servicing time to a minimum. The digitals welcome books are also super helpful.
Country United States of America
Property manager
Large Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Akia's guest messaging software seamlessly integrates into our PMS system, allowing hotel owners to communicate with guests easily. This helps hoteliers provide a personalized experience for guests and allows hotel staff to focus on other tasks more easily.

Question:

What differentiates this product or service from the competition?

Answer:

The ability for the Akia guest messaging software to work effectively with various common guest messaging platforms. Akia takes the hassle out of syncing communications and is easily compatible with top platforms. This makes it so much easier for hoteliers and guests to have reliable communication.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The Akia team is helpful, reliable, and guest messaging is a tool that is highly beneficial to hoteliers. From my experience with the guest messaging product, and hearing from numerous clients' experience, it is definitely a technology to consider implementing at your property if you want to increase guest experience.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 1 recommend
Recommended by
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Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System
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Lindsey Anderson Marketing Manager @ innRoad
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Patrick Lomsdalen CEO @ FLEXIPASS
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Alasdair Fawcett Business Manager, SiteMinder Ecosystem @ SiteMinder
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Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System
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Support

Unverified

Akia has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

98%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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