The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 43 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
MyStay shines in ease of use and customer support , with exclusive features like Guest Segmentation & Targeting and Multi-Channel Delivery (Email, SMS, WhatsApp, Chat).
Tabhotel shines .
Side-by-side ratings based on 43 verified hotelier reviews on HTR.
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| Starting Price | From $400/mo | Contact sales |
| Verified Reviews | 43 | 0 |
After analyzing 43 verified reviews, MyStay users most value its contactless check-in, guest experience, guest communication, while Tabhotel users highlight . Click any theme to see what reviewers say.
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Contactless Check-In
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Guest Experience
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Guest Communication
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Support and Continuous Improvement
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Customization Options
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Integration with PMS
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System Speed and Performance
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How each product ranks among Contactless Check-in vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #5 15 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #6 10 reviews | — |
| Large (75-199 rooms) ▾ | #4 7 reviews | — |
| X-Large (200+ rooms) | #8 3 reviews | — |
By Property Type
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| Boutique ▾ | #5 12 reviews | — |
| Luxury ▾ | #4 11 reviews | — |
| Branded / Chain ▾ | #5 12 reviews | — |
| Extended Stay ▾ | #6 9 reviews | — |
By Region
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| North America | #7 3 reviews | — |
| Europe ▾ | #4 32 reviews | — |
| Asia Pacific | #6 2 reviews | — |
| Middle East | #4 2 reviews | — |
Choosing the right contactless check-in solution for your hotel hinges on understanding both the capabilities and the support behind each product. MyStay Check-in by MyStay clearly dominates in review volume, recent feedback, and overall reputation, positioning it as the more dependable choice for hoteliers seeking a proven system. Conversely, Tabhotel offers a broad property management platform but lacks recent reviews or a dedicated contactless check-in focus, making it less suitable if your priority is a specialized solution.
Both products aim to reduce front desk workload and enhance guest experiences, but MyStay’s comprehensive feature set and extensive support network make it a more mature choice. Do you want a tried-and-true platform with proven results, or are you exploring broader management tools that may include check-in as part of a larger system?
MyStay Check-in is designed specifically to streamline the guest arrival process through contactless check-in, digital payments, and automated guest communication. It simplifies operations by allowing guests to check in remotely or at kiosks, reducing queues and staff workload, especially during peak times or health-conscious periods.
Tabhotel, on the other hand, is primarily a property management system that covers reservations, room assignments, and operational workflows. Its contactless check-in features are not as prominently developed or reviewed, focusing more on overall management rather than specialized guest onboarding.
While MyStay’s core strength lies in contactless check-in, automation, and guest communication, Tabhotel’s value is rooted in comprehensive property management. Which aspect aligns better with your current needs—the specialized check-in experience or integrated hotel operations?
If your hotel prioritizes a contactless, guest-centric check-in process with automation and quick deployment, MyStay is the clear choice. Its 40 reviews and 4.93/5 support rating, along with recent positive feedback, demonstrate reliability and high satisfaction among users.
For hotels seeking a broader property management solution that includes check-in as part of a full suite, Tabhotel might appeal, though its lack of recent reviews and zero rating data make it less proven in contactless check-in. If seamless guest experience is your primary goal, MyStay provides a more focused, tested tool.
In summary, for contactless check-in, automation, and high user satisfaction—especially in regions like Europe and North America—MyStay stands out. If your needs are more operational and less guest-focused, consider the broader capabilities of Tabhotel, but keep in mind it’s not specifically built for contactless check-in.
MyStay earns a near-perfect average Ease of Use score of 4.91/5 based on 40 reviews, with most users describing it as intuitive and quick to set up. Early onboarding is generally smooth, and staff adoption is high because of its straightforward interface and implementation process.
Tabhotel, lacking detailed review data and scores, appears to be a more complex platform aimed at full property management. Its user experience may involve more training and adaptation, especially since it doesn’t emphasize contactless check-in.
Edge: MyStay.
MyStay offers 14 features exclusive to its platform, including PMS integration, guest segmentation, room upgrade merchandising, multi-channel communication, digital payments, and self-service check-in and check-out. These functionalities specifically target contactless processes, revenue upselling, and guest engagement.
Tabhotel, by contrast, does not list any contactless-specific features or advanced automation tools. It’s more about standard property management functions without dedicated tools for guest communication or digital check-in.
The feature gap is significant. If automation, digital guest engagement, and upselling are priorities, MyStay’s feature set clearly outpaces Tabhotel.
Edge: MyStay.
Support ratings for MyStay are outstanding, with a 4.93/5 score based on 40 reviews. Guests frequently praise the responsiveness, helpfulness, and ongoing updates, with one reviewer noting, "Support is prompt and always helpful."
Tabhotel, lacking recent review data and support ratings, makes it difficult to assess support quality. Without positive feedback or detailed user experiences, it’s safer to rely on MyStay’s proven support reputation.
Edge: MyStay.
MyStay integrates with 30 verified partners, including popular PMS, channel managers, and other hotel tech tools, making it highly adaptable to existing systems. Common integrations include Mews, Oracle Hospitality, and Channel Managers like WuBook, with many coexisting alongside MyStay’s own modules.
Tabhotel offers 13 verified integrations, including some well-known systems like Cloudbeds and Vingcard, but with fewer options overall. Its narrower integration ecosystem may limit flexibility if you rely on a diverse tech stack.
Edge: MyStay.
MyStay’s 40 recent reviews yield a 5/5 overall rating, with many hoteliers emphasizing ease of use, support, and the tangible improvements in guest communication and operational efficiency. Its high NPS score of 9.8/10 indicates strong endorsement from users.
Tabhotel has no recent reviews or scores, so there’s no current feedback to compare. Given the volume and positivity of MyStay’s reviews, hoteliers more confidently rate it higher.
Edge: MyStay.
MyStay charges a straightforward $400 monthly fee, with no implementation or hidden costs, providing transparency and predictable expenses. Its no-trial approach suggests a mature product with ongoing support.
Tabhotel’s pricing details are not publicly available, and no free trial info is provided. Without clear pricing, budgeting for Tabhotel may require direct vendor engagement and could involve hidden costs.
In terms of clarity and value, MyStay’s transparent pricing makes it easier for your hotel to plan.
Not ideal if you prefer a full property management platform without a specific focus on check-in automation or if you require extensive customization not available in MyStay’s current setup.
Not ideal if your core need is a specialized, contactless check-in solution, or if you require high review confidence and dedicated guest engagement tools.
MyStay Check-in centers on a contactless, automated guest experience, with a proven track record reflected in high reviews and support. It’s best suited for hotels aiming to streamline check-in, reduce costs, and enhance guest satisfaction through digital tools.
Tabhotel provides a broader property management system but lacks recent review data and specific contactless features. It may be advantageous if you need an all-in-one platform but less so if your focus is on contactless check-in.
If your main goal is a reliable, well-reviewed contactless check-in system, MyStay is the clear choice. For comprehensive property management without a specific check-in focus, Tabhotel could be considered, but verify its support and feature fit for your needs.
According to HTR's product database, MyStay Check in and Tabhotel share 0 features. Here are the key differences — features one has that the other lacks.
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| Ancillary Product Merchandising | ||
| Guest Segmentation & Targeting | ||
| Multi-Channel Delivery (Email, SMS, WhatsApp, Chat) | ||
| PMS Integration | ||
| Room Upgrade Merchandising | ||
| Segmentation |
Showing top differences. 2 more features differ between these products.
What hoteliers love
Reviewers frequently mention MyStay's contactless check-in feature as a crucial tool, especially during the pandemic. It simplifies and accelerates th... Reviewers frequently mention MyStay's contactless check-in feature as a crucial tool, especially during the pandemic. It simplifies and accelerates the check-in process, allowing guests to complete it before arrival, and reducing physical contact. Users appreciate the ease of use and efficiency it brings to their operation.
Reviewers often remarked how MyStay significantly enhances the guest experience. The platform allows for pre-arrival communications and on-arrival con... Reviewers often remarked how MyStay significantly enhances the guest experience. The platform allows for pre-arrival communications and on-arrival convenience, imparting a feeling of personalized and attentive service. Hoteliers noticed higher guest satisfaction as a direct outcome.
Many reviews highlight how MyStay improves guest communication. The platform allows hoteliers to efficiently communicate with guests before, during, a... Many reviews highlight how MyStay improves guest communication. The platform allows hoteliers to efficiently communicate with guests before, during, and after their stay through automated messages. This feature enhances guest satisfaction by providing timely information and resolving queries promptly.
Where hoteliers push back
Users frequently suggested the need for more customization options, particularly in automated messaging and guest communication templates. They desire... Users frequently suggested the need for more customization options, particularly in automated messaging and guest communication templates. They desire more flexibility in adjusting texts, graphics, and automatic messaging formats to better suit their specific needs.
MyStay's integration with property management systems (PMS) is a valuable feature, mentioned positively in several reviews. This seamless integration... MyStay's integration with property management systems (PMS) is a valuable feature, mentioned positively in several reviews. This seamless integration helps hoteliers manage guest data and operations more effectively. However, some users did encounter occasional syncing issues between MyStay and their PMS.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. MyStay Check in and Tabhotel share many core Contactless Check-in features, but each has unique capabilities. MyStay Check in offers 30 verified integration partners, while Tabhotel offers 13. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. MyStay Check in leads in ease of use at 4.9/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
MyStay Check in: No. Tabhotel: No. Neither product currently offers a free tier. Most Contactless Check-in vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. MyStay has an HT Score of 22 and Tabhotel has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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