Tapendium vs. Volo:
Which Is Right for You?

The Decision

Choosing the right in-room hotel tablet solution depends on your property’s specific needs and priorities. Both Tapendium and Volo aim to enhance guest engagement, improve operational efficiency, and increase revenue, but they do so through different features, support levels, and pricing structures. Your team needs to evaluate whether your focus is on cost savings, feature richness, ease of use, or integration capabilities to make the best choice.

Tapendium offers a low-cost, straightforward digital compendium designed for simplicity and basic guest information, while Volo provides a more feature-rich, interactive platform with a broader partner network. Which of these align best with your hotel’s goals?

Is Tapendium or Volo Better for Hotels?

Tapendium's core strength lies in its affordability and ease of management, aiming to reduce costs while providing essential guest information and communication features. Volo, on the other hand, has a more extensive feature set, including in-room dining, messaging, and entertainment, supported by a larger ecosystem of integrations and recent positive reviews.

Tapendium has a lower review count (just one review in the last six months), making its data less current and comprehensive compared to Volo, which boasts over 78 reviews with recent feedback. Given the recent surge in reviews and a high 97% likelihood to recommend, Volo’s reputation is more robust and indicative of ongoing customer satisfaction.

Are you comfortable with a solution that prioritizes simplicity and affordability, or do you prefer a platform packed with advanced features and proven recent support?

Volo vs Tapendium: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, interactive guest engagement platform that supports revenue growth through additional features like in-room dining, messaging, and real-time service recovery, Volo is the superior choice. Its high review volume (78 reviews, mostly recent) and near-perfect ratings (4.89/5 overall, 9.67/10 NPS) reflect strong user satisfaction and a proven track record.

Conversely, if your goal is to implement a cost-effective, straightforward digital compendium mainly for information and basic guest communication, and you only require a few core features, Tapendium's lower-cost, simple solution could suffice. However, with just one review, its long-term reliability and support remain less certain.

For properties valuing advanced guest engagement and a trusted support network, Volo clearly holds the edge.

Is Tapendium or Volo Easier to Use?

Tapendium scores a perfect 5/5 for ease of use, reflecting its simple, device-restricted interface that is easy for staff and guests alike. Volo follows closely with a 4.85/5 rating, praised for its user-friendly design and minimal training requirements.

Onboarding experiences favor Tapendium with a 5/5 rating, indicating a straightforward setup process. Volo's onboarding, rated at 4.62/5, is still excellent but slightly more involved due to its broader feature set.

Edge: Tapendium.

Which Has Better Features: Tapendium or Volo?

Tapendium offers 22 shared features with Volo but has 6 exclusive features, including bedside alarms, TV & room controls, and multi-lingual support. Volo provides 11 features unique to its platform, such as in-room dining ordering, guest messaging, digital concierge, spa & wellness modules, and dynamic pricing.

Volo’s feature set is more extensive, particularly in guest service automation and entertainment options, making it more suitable for hotels seeking a high-tech, interactive experience. The larger number of unique features and integrations (22 compared to Tapendium’s 9) gives Volo the edge for feature depth.

Edge: Volo.

Which Has Better Customer Support: Tapendium or Volo?

Tapendium’s customer support scores a perfect 5/5, with reviews citing its ease of communication and quick issue resolution. Volo also enjoys high praise with a 4.89/5 rating, with reviews emphasizing its responsiveness, proactive troubleshooting, and dedicated support teams.

Both platforms are well-supported, but Volo’s recent reviews highlight consistent responsiveness and a proactive approach to technical issues, which is critical for operational stability. Given the review volume and recent customer feedback, Volo’s support network is more proven and dependable.

Edge: Volo.

Which Has More Integrations: Tapendium or Volo?

Volo boasts 22 verified integrations, including major property management systems (Mews, WebRezPro, Stayntouch) and point-of-sale partners, far surpassing Tapendium’s 9 verified partners. Shared integrations include Oracle Hospitality and Mews, but Volo’s broader ecosystem allows for more seamless integration with complex hotel tech stacks.

If your property relies on multiple systems or plans to expand its digital infrastructure, Volo’s extensive partner network makes it the clear choice. The larger number of integrations translates into smoother operation and easier system management.

Edge: Volo.

Which Do Hoteliers Rate Higher: Tapendium or Volo?

Volo’s review count (78 reviews in the last six months) and exceptionally high ratings (4.89/5 overall, 9.67/10 NPS) demonstrate strong, recent customer satisfaction. Hotels across various segments, especially boutique hotels and resorts, rate Volo highly for its ease of use, support, and feature set.

Tapendium’s lone review offers a positive score (4/5), but its limited review data makes it difficult to gauge current customer sentiment. Overall, Volo’s recent reviews and higher ratings make it the more trusted choice among hoteliers.

Edge: Volo.

How Much Do Tapendium and Volo Cost?

Tapendium does not publicly disclose its pricing, but it is positioned as a low-cost solution, emphasizing affordability and simplicity. Volo’s base price is $1,200 per property, with no additional implementation or monthly fees.

While Tapendium’s lower pricing might appeal to budget-conscious hotels, Volo’s investment is justified by its extensive features, support, and recent positive reviews. Budget aside, Volo offers a more comprehensive, reliable platform for its price.

What Type of Hotel Should Use Tapendium?

• Hotels that prioritize affordability and straightforward information delivery.
• Properties with minimal need for advanced guest services and automation.
• Hotels looking for a simple, cost-effective digital information tool.
• Small properties or those with limited IT support.
• Hotels that want a quick deployment without extensive onboarding.

Not ideal if your hotel requires extensive guest engagement features or integration with other systems, as Tapendium’s feature set is limited.

What Type of Hotel Should Use Volo?

• Hotels seeking an interactive, feature-rich guest experience.
• Properties aiming to increase revenue through upselling and cross-selling.
• Hotels that value extensive integrations with PMS and POS systems.
• Properties with a focus on operational efficiency and personalized service.
• Hotels looking to modernize their guest communication and amenities.

Not ideal if your hotel prefers a basic, low-cost solution without the need for advanced features or extensive technical integration.

Volo vs Tapendium: The Bottom Line for Hotels

Volo offers a more comprehensive and recent customer-supported platform, with a broader feature set, wider integrations, and higher hotel ratings. Its versatility makes it suitable for mid-sized to large hotels or properties looking to innovate guest interactions and operational processes.

Tapendium, while simpler and more affordable, is best suited for small hotels or those with minimal digital needs who prioritize ease of use and low upfront costs. Its limited features and lower review volume mean it may not scale well for more complex properties.

If your property values advanced functionality, seamless integrations, and proven support, Volo is the clear choice. For basic information delivery and tight budgets, Tapendium may meet your needs, but with less confidence in long-term performance.