Clock PMS vs. ThinkReservations PMS:
Which Is Right for You?

Is Clock PMS or ThinkReservations Better for Hotels?

Clock PMS and ThinkReservations both deliver strong property management systems designed to streamline hotel operations, but they diverge sharply in their target property types and feature depth. Clock PMS fits hotels needing an all-in-one platform with extensive automation, integrated revenue management, and global multi-currency/multi-lingual support. ThinkReservations appeals mainly to independent inns and small hotels focused on ease of use, direct booking growth, and solid OTA connectivity.

Both platforms solve the core problem of unifying reservations, guest communication, and front desk workflows into a single cloud-based system. They reduce reliance on multiple tools and manual processes, improving operational efficiency and guest experience. However, Clock’s feature set is broader, supporting complex workflows and large properties, while ThinkReservations excels in simplicity for smaller properties.

Clock PMS vs ThinkReservations: Which Should Your Hotel Choose?

If your property is a boutique, city center hotel, resort, or a multi-property operation needing integrated revenue management, multi-currency support, and extensive API integrations, Clock PMS is the better fit. This is supported by Clock’s user base with 28% boutique hotels and 15% city center hotels, along with 38 unique features unavailable in ThinkReservations. Clock’s ratings across luxury hotels (4.8/5, 84 reviews) and resorts (4.7/5, 63 reviews) reinforce this fit.

If you run a small to medium-sized independent inn, bed & breakfast, or motel primarily in North America, ThinkReservations is preferable. Its user base is 63% bed & breakfasts and 4% motels, with a strong 4.9/5 rating from 375 B&B reviews. It supports seamless direct bookings and OTA integrations like Airbnb and Expedia, critical for smaller properties relying on these channels. Its simpler interface and responsive support suit properties without complex automation needs.

For property types and sizes with fewer than 10 reviews on either platform, such as RV parks or casinos, data is insufficient for a definitive recommendation. However, ThinkReservations’ North American focus contrasts with Clock’s wider global reach, which matters if you operate outside the US.

Is Clock PMS or ThinkReservations Easier to Use?

Both Clock PMS and ThinkReservations have an ease of use rating of 4.8/5 and onboarding scores of 4.7/5, supported by hundreds of user reviews. Reviewers of ThinkReservations highlight its intuitive interface that simplifies daily operations for small hotels, enabling even non-technical staff to manage reservations and pricing changes without external help. Clock PMS users praise its workflow simplicity and user-friendly design but occasionally cite the complexity due to extensive features requiring more training, especially for new staff.

ThinkReservations reviewers often mention quick adoption and minimal learning curves, while Clock users appreciate thorough onboarding resources like Clock Academy but note the challenge of mastering its broader feature set. Both products receive positive feedback on staff adoption.

Edge: Even.

Which Has Better Features: Clock PMS or ThinkReservations?

Clock PMS uniquely offers 20 features not found in ThinkReservations, including an integrated central reservation system (CRS), revenue management module, guest CRM, multi-currency and multi-language support, automated space optimization, and a guest app. These features enable hotels to automate pricing strategies, manage guest profiles globally, and handle multiple currencies and languages, critical for international properties and branded hotels. Clock’s integrated ID and passport scanning streamline check-in workflows, and its SOC2 compliance addresses data security concerns.

ThinkReservations has only 1 unique feature: SMS guest messaging, which supports direct guest communication but lacks the breadth of Clock’s messaging and automation tools. Both share 38 features such as reservations, invoicing, housekeeping, and guest messaging, but Clock’s additional capabilities transform operational workflows by reducing manual oversight, improving revenue strategy and enhancing guest engagement.

Edge: Clock PMS.

Which Has Better Customer Support: Clock PMS or ThinkReservations?

Both Clock PMS and ThinkReservations have customer support ratings of 4.8/5 and onboarding ratings of 4.7/5. Reviewers of Clock praise its responsive and proactive helpdesk, emphasizing quick issue resolution and a forward-thinking support team. ThinkReservations users highlight exceptional accessibility to knowledgeable staff via phone, chat, and email, with account managers experienced in innkeeping and proactive guidance.

While both platforms receive high marks for support, ThinkReservations’ support is frequently mentioned as highly personalized and easy to reach, especially valued by small inns lacking dedicated IT staff. Clock’s support is noted for technical expertise, especially in handling complex integrations.

Edge: Even.

Which Has More Integrations: Clock PMS or ThinkReservations?

Clock PMS supports 109 verified integrations compared to ThinkReservations’ 17, more than six times as many. Both platforms share 10 common partners, including Whistle, TrustYou, Triptease, INTELITY, and Stripe, which cover key guest experience, reputation management, and payment functions.

Clock’s exclusive integrations include advanced revenue management tools like HQ Revenue and Profitroom, mobile key solutions like FLEXIPASS, and specialized hotel investor apps, supporting diverse operational needs and multi-property management. ThinkReservations’ unique integrations focus on OTA connectivity with platforms like Airbnb, Expedia, and HotelTonight, essential for small hotels and B&Bs prioritizing channel distribution.

Hotels requiring extensive third-party tools and multi-department coordination benefit from Clock’s breadth. Smaller properties focused on OTA channels and direct bookings find ThinkReservations’ integrations sufficient.

Edge: Clock PMS.

Which Do Hoteliers Rate Higher: Clock PMS or ThinkReservations?

Both products have an overall rating of 4.8/5 supported by substantial review volumes: Clock with 331 reviews and ThinkReservations with 424. However, ThinkReservations has 38 reviews in the last six months with an even higher recent rating of 4.9/5, while Clock has only 3 recent reviews, making its recent rating unavailable and indicating a 78% drop in review activity.

Segment ratings show ThinkReservations leads in bed & breakfasts (4.9/5, 375 reviews) and luxury hotels (4.9/5, 74 reviews), while Clock leads in boutique hotels (4.8/5, 172 reviews) and city center hotels (4.7/5, 117 reviews). Both products have strong ratings across resorts and other mid-sized hotel types.

The sharp decline in Clock’s recent reviews suggests its all-time ratings may not fully reflect current product quality or support levels, whereas ThinkReservations’ active review stream confirms ongoing satisfaction.

Edge: Even.

How Much Do Clock PMS and ThinkReservations Cost?

Clock PMS has a base price of $600 with no published implementation fee or trial, and no monthly flat or per-room fees. ThinkReservations lists a base price of $500, also without implementation fees or trials, and no monthly flat or per-room pricing.

Neither vendor publishes detailed pricing tiers, so hotels must contact sales for custom quotes. The published base price difference is $100, with ThinkReservations being lower, but without clear indications of additional fees or package inclusions.

What Type of Hotel Should Use Clock PMS?

• Hotels that operate in multiple countries or serve international guests requiring multi-currency and multi-lingual support.
• Teams managing boutique or city center properties needing integrated revenue management and advanced automation.
• Properties seeking centralized control across multiple departments including events, restaurant POS, and housekeeping with mobile apps.
• Operations requiring SOC2 compliance and integrated ID/passport scanning for security and regulatory needs.
• Businesses wanting extensive third-party integrations for revenue management, keyless access, and investor reporting.

Not ideal if:

• Your property is a small independent inn or B&B focusing on simplicity over extensive features.
• You need strong recent user feedback to validate ongoing product performance, given Clock’s recent review activity drop.
• You require lightweight, minimalistic PMS solutions with fast deployment and minimal staff training.

What Type of Hotel Should Use ThinkReservations?

• Small to medium-sized bed & breakfasts, inns, and motels primarily in North America.
• Hotels focused on maximizing direct bookings through integrated channel management with Booking.com, Expedia, Airbnb, and others.
• Properties valuing an intuitive, easy-to-learn interface that supports minimal staff training.
• Teams prioritizing reliable guest communication through SMS and email with flexible automation.
• Hotels seeking responsive, personalized customer support with staffed account managers experienced in small hotel operations.

Not ideal if:

• Your hotel needs advanced revenue management, multi-currency handling, or international multi-property coordination.
• You require a wide range of integrations beyond OTA connectivity and payment processing.
• You operate outside North America or require multi-lingual support.

Clock PMS vs ThinkReservations: The Bottom Line for Hotels

Clock PMS and ThinkReservations both provide cloud-based property management systems rated 4.8/5, but their differences define their ideal users. Clock offers a comprehensive platform with 20 unique features including integrated CRS, revenue management, and guest CRM, plus 109 verified integrations serving global, multi-department hotels. ThinkReservations delivers a simpler, highly rated solution focused on small inns and B&Bs with excellent OTA connectivity and guest messaging.

Choose Clock PMS if your hotel requires advanced automation, multi-currency support, strong API integrations, and an all-in-one platform for complex operations. Its proven fit in boutique hotels, resorts, and city center properties, combined with specialized features like SOC2 compliance and integrated ID scanning, support sophisticated workflows.

Choose ThinkReservations if you run a small independent inn or bed & breakfast in North America, where ease of use, direct booking growth, and responsive support matter most. Its recent review surge and 4.9/5 last six months rating confirm ongoing satisfaction. It also excels in guest messaging via SMS and OTA channel management.

Note that Clock’s sharp 78% drop in recent review activity from an average of 13.5 to 3 per six months suggests its all-time ratings may not reflect current issues, an important consideration for buyers. ThinkReservations maintains a steady review stream indicating consistent performance.

The choice depends on your hotel size, complexity, and growth priorities, with Clock serving larger, international operators and ThinkReservations tailored for smaller, North American independents.