ThinkReservations PMS

4.8 (367 REVIEWS)

HTR Score icon
HT Score  
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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ThinkReservations PMS

Ranked 7 (out of 325) in Property Management Systems

Property Management Made Simple: Save time. Increase revenue. Be a Thinker.

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Bell avatar Bell - AI powered product analyst

I analyzed all of ThinkReservations’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like ThinkReservations for its robust features that are tailored to enhance revenue, cut costs, and significantly improve guest experiences. Its seamless integration with OTAs, exceptional customer support, and intuitive design empower hotels to streamline operations and make data-driven decisions. Many users praise its operational efficiency, including automated messaging, upselling opportunities, and streamlined reservation processes that free staff for guest interactions, ultimately transforming hospitality businesses.

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Yara Hotel, Zion Ponderosa, Madison Resort Wildwood Crest Hotel & 470 others

Read their reviews

What Types of Hotels ThinkReservations is Popular For

Size

314 | X-Small (1-9 room)

175 | Small (10-24 room)

35 | Mid-Sized (25-74 room)

15 | Large (75-199 room)

6 | X-Large (200+ room)

Country

515 | United States of America

14 | Canada

7 | Belize

3 | Mexico

2 | Virgin Islands, U.S.

1 | Costa Rica

1 | Germany

1 | Italy

Type

485 | Bed & Breakfast & Inns

143 | Boutiques

119 | Resorts

97 | Luxury Hotels

70 | Airport/Conference Hotels

51 | City Center Hotels

46 | Limited Service & Budget Hotels

38 | Vacation Rentals & Villas

35 | Branded Hotels

31 | Motels

13 | RV Parks & Campgrounds

11 | Extended Stay & Serviced Apartments

7 | Casinos

Region

532 | North America

9 | Central America

2 | Europe

1 | South America

Category

367 | Property Management Systems

324 | Hotel Management Software

What is ThinkReservations?

Founded in 2012 | Headquarters in Seattle (United States) | 22 employees
ThinkReservations PMS is a comprehensive property management system designed to streamline hotel operations and enhance profitability. The platform offers seamless integration with major online travel agencies (OTAs) like Booking.com, Expedia, and Airbnb, thereby expanding your reach and reducing double bookings. Its intuitive interface makes it easy for staff to use, while robust reporting capabilities provide valuable insights into your business performance. ThinkReservations PMS also features an advanced booking engine with upsell options, directly increasing your revenue. Integrated payment processing and excellent customer support further contribute to a smooth operational experience, making it an invaluable tool for modern hoteliers aiming to boost efficiency and profitability.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of ThinkReservations products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by ThinkReservations

FAQs

Capabilities

Reservations at a glance

Full reporting suite

Yield management

Housekeeping

Task Management

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Channel Manager

Channel Managers
The Channel Manager synchronizes your availability, rates, and inventory to many channels including Booking.com, Expedia, Airbnb, TripAdvisor, HotelTonight, and more!

INCLUDED

Commission-Free Booking Engine

Booking Engine
The mobile-responsive booking engine is designed to blend seamlessly with your website branding and offers real-time availability and rates. Get more direct bookings with this simple, intuitive solution for your guests.

INCLUDED

Payments

Payments Processing Software
Integrate with any payment processor of your choosing. Our payment processing is integrated directly with the Property Management System, allowing you to have real-time payment information regarding any reservation.

INCLUDED

ThinkWeb

Website Design
ThinkWeb is the hospitality industry's first fully integrated direct booking platform that combines effective website design, comprehensive digital marketing solutions, and a high-performance booking engine - all powered by innovative features and functionality that improve the guest experience and simplify business operations

PREMIUM ADD-ON

ThinkReservations Reviews Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ThinkReservations PMS is the #7 most trending product in the Property Management Systems category (out of 325) and the #238 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

ThinkReservations’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
89 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

ThinkReservations Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

ThinkReservations Average ThinkReservations

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8

Success Stories

1

References

7

Featured Customers

More Products by ThinkReservations

https://ucarecdn.com/0abb66bf-0d6b-4c47-b3e2-caf8d444231b/-/crop/2019x1263/4,0/-/preview/
https://ucarecdn.com/a9d3773e-ab50-455a-b92a-78576cceb6d7/-/crop/2019x1263/4,0/-/preview/

ThinkReservations Reviews

Hotelier Rating

Excellent
333
Very Good
23
Average
6
Poor
4
Terrible
1

Property Size

  • X-Small (208)
  • Small (121)
  • Mid-Sized (26)
  • Large (9)
  • X-Large (2)

Country

  • United States of America
    United States of America
    (353)
  • Canada
    Canada
    (8)
  • Mexico
    Mexico
    (2)
  • Belize
    Belize
    (2)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (1)
  • Costa Rica
    Costa Rica
    (1)

Region

  • North America
    North America
    (363)
  • South America
    South America
    (1)
  • Central America
    Central America
    (3)
10

Easily updated even for people that are not computer technique adept

Owner from 5 to 9 room Bed & Breakfast & Inn in Rhinebeck (United States of America)

Verified
1 days ago
The staff or hotel techs that answer questions are so knowledgeable. This makes using your system services a pleasure to call for any issue. They explain the issues in detail and with a kind understanding tone, lots of patience and kindness shown.
Country United States of America
Owner
X-Small Hotel
Allison from ThinkReservations replied
Thank you for taking the time to let us know how we're doing! We are thrilled that you have had such positive experiences with our Support Team. Even as we grow and release new features, we promise to keep our software easy to use for you and your guests!
10

Two Thumbs Up for TR

Owner-Operator from 10 to 24 room Bed & Breakfast & Inn in Raton (United States of America)

Verified
2 days ago
I like the overall simplicity and ease of use. It doesn't try and do too much with extra features and options that don't benefit our business model. Many of the newer platforms try and cram too many features onto each reservation process. The reservations view on their main page is perfect for us, since we only have 15 rooms. It's QUICK. I...
Country United States of America
Owner-Operator
Small Hotel
8

Good, Basic PMS for Small Hoteliers

Managing Partner from 10 to 24 room Bed & Breakfast & Inn in Little River (United States of America)

Verified
2 days ago
ThinkRes is a good PMS tool for smaller hoteliers or beginning operators. It is fairly intuitive and offers a good amount of customization for the hotelier. Everything from rooms, rates, yield strategies and its booking engine can be customized. Support is also attentive and responsive, and they provide a good amount of reports to track per...
Country United States of America
Managing Partner
Small Hotel
10

Amazing OTA Features and Booking Engine: A Game-Changer for Hotel Management!

Hotel owner/manager from 1 to 4 room Luxury Hotel in Kealakekua (United States of America)

Verified
3 days ago
The user interface is intuitive, making navigation and management tasks straightforward and efficient from bookings to billing. Its reliability and excellent customer support have made it an indispensable tool for our business. The integration with various OTAs has streamlined the process of managing online bookings from multiple channels,...
Country United States of America
Hotel owner/manager
X-Small Hotel
10

Easy to use

Innkeeper from 1 to 4 room Bed & Breakfast & Inn in Caret (United States of America)

Verified
3 days ago
I love the ease with which to use the platform and there's a video or tutorial for any help you made need.
Country United States of America
Innkeeper
X-Small Hotel
8

Easy to learn, operate and train with!

from 50-74 room Bed & Breakfast & Inn in Wading River (United States of America)

Verified
3 days ago
The responsive customer service. Using a reservation system that offers a lot of customizing. The training videos and webinars available online.
Country United States of America
Mid-Sized Hotel
10

BEST reservation system that makes our motel run smooth!

Owner from 10 to 24 room Bed & Breakfast & Inn in Tipton (United States of America)

Verified
3 days ago
ThinkReservations has made managing our boutique motel easy, clear and concise! Our guests are happy at how user friendly it is via our website. Our team appreciates the ease and accurate way it helps them to do their job. Check-in or phone-in reservations are completed with special attention to our guests needs. ThinkReservations has hel...
Country United States of America
Owner
Small Hotel
10

Ease of use

owner/innkeeper from 5 to 9 room Bed & Breakfast & Inn in Williams (United States of America)

Verified
3 days ago
Think software is easy to navigate and use. The "back" date is plentiful once you understand what is there and how to access it. The Booking "Pace" report is very helpful.
Country United States of America
owner/innkeeper
X-Small Hotel
7

Great site, makes bookings easy!

Office Administrator from 100 to 199 room Bed & Breakfast & Inn in Niagara-on-the-Lake (Canada)

Verified
3 days ago
I like the ability to create new reservations, block dates and rooms, and enter returning guests information. It makes everythinhg very easy to use.
Country Canada
Office Administrator
Large Hotel
10

It wasn't easy finding the right PMS for our property, but Think Reservations is it!

Manager from 25-49 room Bed & Breakfast & Inn in Killington (United States of America)

Verified
3 days ago
Benefits of using Think: Think has allowed us to book groups with ease, creating a promo code that can be used by individuals within the group, opening up inventory only for them. This saves us an immense amount of time & effort. We host 18-20 weddings per year + a number of corporate retreats as well and this feature saves us potentially...
Country United States of America
Manager
Mid-Sized Hotel
  • 1
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  • 37

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

ThinkReservations offers a property management system that is easy for new staff members to learn but robust enough for an owner to rely upon. With in- depth report features, data can be collected and reviewed to monitor and establish performance benchmarks.

Question:

What differentiates this product or service from the competition?

Answer:

Besides the amount of standard reporting available to a knowledgable account holder, the variety of integrations with key partners support Think as a viable product for a property, small or even a full service property to consider.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Consider the dashboard of metrics you wish to review on a daily, weekly, or monthly basis. This will help you understand the value this product offers you when needing to monitor the progress your business is making.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
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Linda Hayes Owner @ ijk Partners
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Christopher Hovanessian CEO @ Whistle
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Linda Hayes Owner @ ijk Partners
RecommendationAvatar
Christopher Hovanessian CEO @ Whistle
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Support

Unverified

ThinkReservations has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2025

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

97%

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