ThinkReservations

Ranked 6 (out of 250) in Property Management Systems

Property Management Systems

Property Management Made Simple: Save time. Increase revenue. Be a Thinker.

Ratings Snapshot

Certificate of Excellence

Read 297 reviews

#6 Popularity index

HT SCORE

93 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #6 out of 250 in Property Management Systems

Ease of Use

4.8/5

ROI

4.7/5

Implementation

4.7/5

Customer Support

4.8/5

ThinkReservations’s customer support processes haven’t yet been verified by Hotel Tech Report.

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ThinkReservations Overview

ThinkReservations provides a fast, professional, and comprehensive property management system for your business. Dynamic, professional, and easy to use, ThinkReservations offers integrated payment processing, superior support, and direct connectivity with channels such as Booking.com, Expedia, Tripadvisor, and Airbnb. We are dedicated to providing you the tools to make your business more profitabl...

About ThinkReservations View website

Founded in 2012 | Headquarters in Seattle United States | 22 employees

Product Modules

Channel Manager Channel Managers

ADD-ON

The Channel Manager synchronizes your availability, rates, and inventory to many channels including Booking.com, Expedia, Airbnb, TripAdvisor, HotelTonight, and more!

Commission-Free Booking Engine Booking Engine

INCLUDED

The mobile-responsive booking engine is designed to blend seamlessly with your website branding and offers real-time availability and rates. Get more direct bookings with this simple, intuitive solution for your guests.

Payments Payments Processing Software

INCLUDED

Integrate with any payment processor of your choosing. Our payment processing is integrated directly with the Property Management System, allowing you to have real-time payment information regarding any reservation.

Marketplace Marketplaces & Integrators

ADD-ON

ThinkReservations provides a marketplace full of various third-party integrations. Leverage these powerful integrations to help increase revenue, save time, and elevate the guest experience!

Other Products by ThinkReservations

ThinkReservations in Hotel Management Software

1/7

Integrates with

Guest Messaging Software
Metasearch & Ad Tech
Direct Booking Tools

Browse integrations (14 verified)

What customers love about ThinkReservations

97% recommend

President

Used Think for our booking management, forecasting, and guest relations. It saved us a tremendous amount of time, collected useful data we had not been tracking, and allowed us to keep in touch with our guests more effe...

Marketing Consultant

As a website designer for hotels, I work with a wide range of reservation programs. Think Reservations is the BEST.

Owner

Endless service and help with great patience for those of us who aren't techie minded. ThinkReservations is constantly upgrading their product to fill whatever needs and reports owners/innkeepers need - some upgrades we ...

Marketing Director

Tech Support - specifically Sean. I've talked with him before and he is always super helpful. I usually get my question answered and learn a few more tricks along the way. Today was no exception! I called to track a book...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

ThinkReservations is an amazing, all-in-one Property Management System for their respective market segment in the lodging industry. If you own/operate a B&B, Inn, or a smaller boutique hotel, ThinkReservations is the PMS for you!

by Christopher Hovanessian (Whistle) on December 14, 2020

Question:

What differentiates this product or service from the competition?

Answer:

ThinkReservations provides a superior Booking Engine and Channel Manager, on top of their excellent Property Management System. They also have an extremely effective Support team, that is available around the clock!

by Christopher Hovanessian (Whistle) on December 14, 2020

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

ThinkReservations can elevate your property and operations, especially with the different types of connectivity they offer. They also provide best practices, new information, and advancements, all on a continuous, regular basis. They are your partners and want to help you improve -- make sure you ta...

by Christopher Hovanessian (Whistle) on December 14, 2020

Recommended by

Christopher Hovanessian CEO @ Whistle

Are you a consultant or vendor that recommends ThinkReservations? Leave a recommendation

Features

View all (14)

Accounting & Finance

4/5 features

Direct billing
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Automated night audit

Marketing & Ecommerce

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Administration & Configuration

4/5 features

Centralized user & role management
Multi-lingual

Customer Management

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Front Office

4/5 features

Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Housekeeping

4/5 features

Housekeeping module
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing
Direct billing
Multi-currency
Payment processing
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Reservations Management

4/5 features

RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Revenue Management

4/5 features

RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Other

3/5 features

Spa & Wellness Module
EPoS
Reservation management
On premise
Cloud based

Want to go behind the scenes and see how ThinkReservations works?

Clients & references

ThinkReservations is easy to use, the conversion from our previous system was completely effortless, and we got to keep all of our historical data.

Steve Katsurinis Owner at the 8 Dyer Hotel

ThinkReservations doesn’t have any featured partners

ThinkReservations doesn’t have any case studies available

Active Markets

MARKETS SERVED

South America
Europe
Central America
Asia Pacific
Middle East
Africa
Antarctica
Oceania
North America

VERIFIED MARKETS

United States of America
Canada
Mexico
Belize
Virgin Islands, U.S.

Pricing

ThinkReservations hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

ThinkReservations doesn’t have any recent company updates, news or announcements

ThinkReservations doesn’t have any free e-books or reports available

Popular ThinkReservations Integrations

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Whistle

Guest Messaging Software

307 verified reviews

Whistle the #1 contactless hotel solution and trusted by 10,000+ hoteliers worldwide

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ThinkReservations

Hotel Management Software

272 verified reviews

Make your business more profitable + productive with the all-in-one cloud-based software for independent lodging professionals

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TrustYou (Reputation)

Reputation Management

223 verified reviews

As part of the TrustYou Guest Feedback Platform, the reputation management solution helps hotels positively impact their online reviews and ratings. By better understanding their guest's needs, hotels can make improvements that drive revenue and lead to operational excellence.

View all (14 ThinkReservations Integrations)

ThinkReservations

Ratings Snapshot

ThinkReservations Overview

ThinkReservations Overview

About ThinkReservations View website

Other Products by ThinkReservations

Integrates with

What customers love about ThinkReservations

Expert Q&A and Partner Recommendations

Showing all answers to: "What does this product or service do well?"

Showing all answers to: "What differentiates this product or service from the competition?"

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Features

Direct billing

RevPaR & ADR Reports

Multi-currency

Transactional Emails (booking, folios, etc)

Automated night audit

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Gift Vouchers

Channel Manager

Booking Engine

Transactional Emails (booking, folios, etc)

Centralized user & role management

Multi-lingual

Guest Communication (SMS Messaging)

Guest profiles

Centralized Messaging

Transactional Emails (booking, folios, etc)

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Automated night audit

Calendar view

Multi-lingual

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

ID Scanning & Registration Pre-fill

Lobby Kiosk

Housekeeping module

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Integrated Payment Terminal & Card Reader

Direct billing

Multi-currency

Payment processing

Payment Requests

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization

Rules Based Room Assignments

Transactional Emails (booking, folios, etc)

RevPaR & ADR Reports

Custom rates

Ancillary revenue tracking