ThinkReservations PMS

4.8 (356 REVIEWS)

HTR Score icon
HT Score  
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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ThinkReservations PMS

4.8 (356 REVIEWS)

Ranked 7 (out of 317) in Property Management Systems

Property Management Made Simple: Save time. Increase revenue. Be a Thinker.

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Bell avatar Bell - AI powered product analyst

I analyzed all of ThinkReservations’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like ThinkReservations for its seamless integration with OTAs, intuitive interface, and robust reporting capabilities. The platform significantly enhances booking engine functionality with upsell features that directly increase revenue. Users appreciate the system's ability to reduce double bookings and streamline operations. However, some critical aspects highlighted include complex rate management, limitations in group reservations, and suboptimal mobile access, which need refinement to improve overall user experience.

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Heritage House, The Trailside Inn, Three Falls Cove Country Inn & 463 others

Read their reviews

What Types of Hotels ThinkReservations is Popular For

Size

302 | X-Small (1-9 room)

173 | Small (10-24 room)

33 | Medium (25-74 room)

16 | Large (75-199 room)

6 | X-Large (200+ room)

Country

499 | United States of America

14 | Canada

7 | Belize

3 | Mexico

2 | Virgin Islands, U.S.

1 | Costa Rica

1 | Anguilla

1 | Germany

1 | Italy

Type

469 | Bed & Breakfast & Inns

135 | Boutiques

118 | Resorts

88 | Luxury Hotels

64 | Airport/Conference Hotels

46 | City Center Hotels

42 | Limited Service & Budget Hotels

38 | Vacation Rentals & Villas

34 | Branded Hotels

30 | Motels

13 | RV Parks & Campgrounds

10 | Extended Stay & Serviced Apartments

7 | Casinos

Region

516 | North America

10 | Central America

2 | Europe

1 | South America

Category

356 | Property Management Systems

317 | Hotel Management Software

What is ThinkReservations?

Founded in 2012 | Headquarters in Seattle (United States) | 22 employees
ThinkReservations PMS is a comprehensive property management system designed to streamline hotel operations and enhance profitability. The platform offers seamless integration with major online travel agencies (OTAs) like Booking.com, Expedia, and Airbnb, thereby expanding your reach and reducing double bookings. Its intuitive interface makes it easy for staff to use, while robust reporting capabilities provide valuable insights into your business performance. ThinkReservations PMS also features an advanced booking engine with upsell options, directly increasing your revenue. Integrated payment processing and excellent customer support further contribute to a smooth operational experience, making it an invaluable tool for modern hoteliers aiming to boost efficiency and profitability.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of ThinkReservations products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by ThinkReservations

FAQs

Capabilities

Reservations at a glance

Full reporting suite

Yield management

Housekeeping

Task Management

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Channel Manager

Channel Managers
The Channel Manager synchronizes your availability, rates, and inventory to many channels including Booking.com, Expedia, Airbnb, TripAdvisor, HotelTonight, and more!

INCLUDED

Commission-Free Booking Engine

Booking Engine
The mobile-responsive booking engine is designed to blend seamlessly with your website branding and offers real-time availability and rates. Get more direct bookings with this simple, intuitive solution for your guests.

INCLUDED

Payments

Payments Processing Software
Integrate with any payment processor of your choosing. Our payment processing is integrated directly with the Property Management System, allowing you to have real-time payment information regarding any reservation.

INCLUDED

ThinkWeb

Website Design
ThinkWeb is the hospitality industry's first fully integrated direct booking platform that combines effective website design, comprehensive digital marketing solutions, and a high-performance booking engine - all powered by innovative features and functionality that improve the guest experience and simplify business operations

PREMIUM ADD-ON

ThinkReservations Reviews Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ThinkReservations PMS is the #18 most trending product in the Property Management Systems category (out of 317) and the #408 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

ThinkReservations’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
90 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

ThinkReservations Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

ThinkReservations Average ThinkReservations

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1

Success Stories

1

References

0

Featured Customers

More Products by ThinkReservations

https://ucarecdn.com/289681ab-43b1-4011-ba16-5254f14e499c/
https://ucarecdn.com/05ff00e6-e0e8-429f-a374-60fa6a76f625/-/crop/723x452/0,0/-/preview/

ThinkReservations Reviews

Hotelier Rating

Excellent
482
Very Good
32
Average
9
Poor
5
Terrible
2

Property Size

  • X-Small (302)
  • Small (173)
  • Medium (33)
  • Large (16)
  • X-Large (6)

Country

  • United States of America
    United States of America
    (499)
  • Canada
    Canada
    (14)
  • Belize
    Belize
    (7)
  • Mexico
    Mexico
    (3)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (2)
  • Costa Rica
    Costa Rica
    (1)
  • Anguilla
    Anguilla
    (1)
  • Germany
    Germany
    (1)
  • Italy
    Italy
    (1)

Region

  • North America
    North America
    (516)
  • Europe
    Europe
    (2)
  • South America
    South America
    (1)
  • Central America
    Central America
    (10)
10

Review

Managing Partner from 10 to 24 room Boutique in Solon (United States of America)

Verified
20 days ago
I like that I can call 24/7 and speak to someone I can understand it is so easy to maneuver on your site.
Country United States of America
Managing Partner
Small Hotel
10

Very Helpful

Owner from 5 to 9 room Bed & Breakfast & Inn in Hyannis (United States of America)

Verified
1 months ago
Very responsive. Resolved my issue while I was on the phone. Very happy with TR, the staffs professionalism and responsiveness.
Country United States of America
Owner
X-Small Hotel
10

Bed and Breakfast

Owner/Proprietor from 1 to 4 room Bed & Breakfast & Inn in Ashland (United States of America)

Verified
2 months ago
We are a small BnB but Think has always come through for us to help us be successful in our business.
Country United States of America
Owner/Proprietor
X-Small Hotel
9

A Game-Changer for Our Property Management Needs!

General Manager from 50-74 room Bed & Breakfast & Inn in Leavenworth (United States of America)

Verified
3 months ago
We’re particularly impressed with the Night Audit and Waitlist features. The Night Audit streamlines our daily operations, while the Waitlist has helped us maximize occupancy and guest satisfaction by efficiently managing demand.
Country United States of America
General Manager
Medium Hotel
10

Excellent

Owner from 10 to 24 room Boutique in Avalon (United States of America)

Verified
3 months ago
Outstanding Service and Support from ThinkReservations Team! Our experience with ThinkReservations has been nothing short of phenomenal! From the very beginning, Marty played a key role in convincing us to transition from GuestPoint to ThinkReservations. His knowledge, professionalism, and ability to clearly demonstrate the benefits of thei...
Country United States of America
Owner
Small Hotel
10

Think Reservations is Awesome

Owner from 5 to 9 room Bed & Breakfast & Inn in Floyd (United States of America)

Verified
3 months ago
The product is easy to use. I love the app for when I'm on the go. The reports are so helpful. The customer service is excellent.
Country United States of America
Owner
X-Small Hotel
10

Very user friendly.

Owner from 5 to 9 room Bed & Breakfast & Inn in Philadelphia (United States of America)

Verified
3 months ago
* The company has a knowledgable staff. * They are quick to respond to my concerns. * Software is thorough and easy to use.
Country United States of America
Owner
X-Small Hotel
10

The Best PMS on the Market

General Manager from 10 to 24 room Bed & Breakfast & Inn in Chatham (United States of America)

Verified
3 months ago
We’ve been in the hospitality business for over 30 years as a small inn on Cape Cod, and ThinkReservations is hands down the best property management system we’ve ever used. Their software is incredibly user-friendly and packed with powerful features tailored specifically for independent lodging properties like ours. What truly sets them ap...
Country United States of America
General Manager
Small Hotel
2

Their security is way too much!!!

Owner from 10 to 24 room Boutique in Jefferson (United States of America)

Verified
4 months ago
It is reliable for booking but a major pain to small hotels. They are constantly asking to change the password and it is mandatory 2 step authorization, so sometimes when we log in it asks for a code that has to be texted, which is a major pain when we need it in a hurry. We've told them and they don't care. It works but Everytime I get a p...
Country United States of America
Owner
Small Hotel
10

Great Onboarding Experience

Innkeeper from 1 to 4 room Bed & Breakfast & Inn in Annapolis Royal (Canada)

Verified
5 months ago
My onboarding experience could not have been better. I am very impressed by the friendliness, competency and professionalism of my ThinkReservations experiences. I have only needed to get in contact with tech support once, and they responded right away.
Country Canada
Innkeeper
X-Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 36

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

ThinkReservations offers a property management system that is easy for new staff members to learn but robust enough for an owner to rely upon. With in- depth report features, data can be collected and reviewed to monitor and establish performance benchmarks.

Question:

What differentiates this product or service from the competition?

Answer:

Besides the amount of standard reporting available to a knowledgable account holder, the variety of integrations with key partners support Think as a viable product for a property, small or even a full service property to consider.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Consider the dashboard of metrics you wish to review on a daily, weekly, or monthly basis. This will help you understand the value this product offers you when needing to monitor the progress your business is making.

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Recommended by
RecommendationAvatar
Linda Hayes Owner @ ijk Partners
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Christopher Hovanessian CEO @ Whistle
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Linda Hayes Owner @ ijk Partners
RecommendationAvatar
Christopher Hovanessian CEO @ Whistle
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Support

Unverified

ThinkReservations has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2025

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

97%

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