ThinkReservations

Ranked 6 (out of 250) in Property Management Systems

Property Management Systems

Property Management Made Simple: Save time. Increase revenue. Be a Thinker.

Ratings Snapshot

Certificate of Excellence
Read 297 reviews
97%
Recommend
HTR Score icon
HT SCORE
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #6 out of 250 in Property Management Systems

Ease of Use
4.8/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.8/5
Verified Customer Support

ThinkReservations’s customer support processes haven’t yet been verified by Hotel Tech Report.

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  • Airport/Conference Hotels 1 verified reviews
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ThinkReservations Overview

ThinkReservations Overview

ThinkReservations provides a fast, professional, and comprehensive property management system for your business. Dynamic, professional, and easy to use, ThinkReservations offers integrated payment processing, superior support, and direct connectivity with channels such as Booking.com, Expedia, Tripadvisor, and Airbnb. We are dedicated to providing you the tools to make your business more profitabl...

About ThinkReservations View website

Founded in 2012 | Headquarters in Seattle United States | 22 employees
Product Modules
Channel Manager Channel Managers
ADD-ON
The Channel Manager synchronizes your availability, rates, and inventory to many channels including Booking.com, Expedia, Airbnb, TripAdvisor, HotelTonight, and more!
Commission-Free Booking Engine Booking Engine
INCLUDED
The mobile-responsive booking engine is designed to blend seamlessly with your website branding and offers real-time availability and rates. Get more direct bookings with this simple, intuitive solution for your guests.
Payments Payments Processing Software
INCLUDED
Integrate with any payment processor of your choosing. Our payment processing is integrated directly with the Property Management System, allowing you to have real-time payment information regarding any reservation.
Marketplace Marketplaces & Integrators
ADD-ON
ThinkReservations provides a marketplace full of various third-party integrations. Leverage these powerful integrations to help increase revenue, save time, and elevate the guest experience!

Other Products by ThinkReservations

Integrates with

  • Guest Messaging Software
  • Metasearch & Ad Tech
  • Direct Booking Tools
Browse integrations (14 verified)

What customers love about ThinkReservations

Like 97% recommend

President

Used Think for our booking management, forecasting, and guest relations. It saved us a tremendous amount of time, collected useful data we had not been tracking, and allowed us to keep in touch with our guests more effe...

Marketing Consultant

As a website designer for hotels, I work with a wide range of reservation programs. Think Reservations is the BEST.

Owner

Endless service and help with great patience for those of us who aren't techie minded. ThinkReservations is constantly upgrading their product to fill whatever needs and reports owners/innkeepers need - some upgrades we ...

Marketing Director

Tech Support - specifically Sean. I've talked with him before and he is always super helpful. I usually get my question answered and learn a few more tricks along the way. Today was no exception! I called to track a book...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

ThinkReservations is an amazing, all-in-one Property Management System for their respective market segment in the lodging industry. If you own/operate a B&B, Inn, or a smaller boutique hotel, ThinkReservations is the PMS for you!

by Christopher Hovanessian (Whistle) on December 14, 2020

Question:

What differentiates this product or service from the competition?

Answer:

ThinkReservations provides a superior Booking Engine and Channel Manager, on top of their excellent Property Management System. They also have an extremely effective Support team, that is available around the clock!

by Christopher Hovanessian (Whistle) on December 14, 2020

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

ThinkReservations can elevate your property and operations, especially with the different types of connectivity they offer. They also provide best practices, new information, and advancements, all on a continuous, regular basis. They are your partners and want to help you improve -- make sure you ta...

by Christopher Hovanessian (Whistle) on December 14, 2020

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Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Want to go behind the scenes and see how ThinkReservations works?

Clients & references

References & testimonials

Testimonial avatar
ThinkReservations is easy to use, the conversion from our previous system was completely effortless, and we got to keep all of our historical data.
Steve Katsurinis Owner at the 8 Dyer Hotel

Featured partners

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ThinkReservations doesn’t have any featured partners

Case studies

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ThinkReservations doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
VERIFIED MARKETS
  • United States of America
  • Canada
  • Mexico
  • Belize
  • Virgin Islands, U.S.

297 Verified ThinkReservations Reviews

Likelihood to Recommend
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November 17, 2022

ThinkReservations Review: Wonderful Software Platform and Excellent Customer Service

owner from Bed & Breakfast & Inns in Williamsburg (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

My favorite part is the person to person customer service. From a person who really seems to care. So rare these days.

What do you dislike or think could be improved?

Designation for AirBNB and Expedia programs who pay the taxes. This would make filing easier. I have nothing more to say

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 17, 2022

ThinkReservations Review: Always there when I need them!

Owner/Hostess from Bed & Breakfast & Inns in Natchez (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

I never feel alone with ThinkReservations as our PMS! I know I have someone just a phone call or email away! I also very much enjoy listening/watching (and rewatching) their webinars... SO much good infor...

What do you dislike or think could be improved?

I appreciate all you do! I would enjoy even more webinars and printable articles/resources when possible. Email template examples would be nice, and perhaps a more detailed webinar about using Google Busi...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 13, 2022

ThinkReservations Review: Hands down the most user friendly PMS I have ever worked with!

Operations from Boutiques in Avalon (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

I love the way that everything is do integrated. I can do almost everything within the THINK software , from reports to OTA's. The editable emails are wonderful too!

What do you dislike or think could be improved?

I have always wanted the ability to text/chat with guests within the program. I see that this feature is coming soon.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4

November 12, 2022

ThinkReservations Review: User-Friendly and Streamlined

Owner/Manager/Innkeeper from Bed & Breakfast & Inns in Louisville (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

We have been using ThinkReservations for years. In addition to being simple for guests to navigate, the program is simple enough for us to make changes to the platform for things like specials and adjuste...

What do you dislike or think could be improved?

I don't require any improvements from our end, we utilize the platform for whatever we need and we haven't encountered anything needing attention.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 12, 2022

ThinkReservations Review: Reserversations

Manager from Bed & Breakfast & Inns in Garden Valley (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

I like the way reservations and billing gets done.Also emailing information to clients and having information for various accounting and taxes available.

What do you dislike or think could be improved?

Not much but then I'm not a techie so unable to comment on things I know nothing about. I happen to be an 87 year old Korean War Veteran and we didn't much at that time.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
3

November 12, 2022

ThinkReservations Review: Amazing calendar features with ALL the reports you could imagine!

Innkeeper from Luxury Hotels in Robbinsville (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Think works amazing and has the most unique calendar availability feature that makes finding rooms easier than ever. I use the reports more than I could count.

What do you dislike or think could be improved?

Integration with more POS systems. We mainly use Aloha and Toast in our restaurants. We would love to be able to integrate open table reservations.

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
4

Pricing

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ThinkReservations hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

Recent articles

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Recent press releases

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Resources & reports

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ThinkReservations doesn’t have any free e-books or reports available

Popular ThinkReservations Integrations

View all (14 ThinkReservations Integrations)