Stayntouch vs. ThinkReservations PMS:
Which Is Right for You?

Is Stayntouch or ThinkReservations Better for Hotels?

Stayntouch and ThinkReservations both serve as cloud-based property management systems that streamline front desk, reservations, and housekeeping operations for hotels. Stayntouch excels in flexibility and multi-property scalability, making it a strong fit for mid-sized boutique hotels, branded groups, and portfolios seeking a mobile-first PMS with extensive API integrations. ThinkReservations, by contrast, has a concentrated user base among bed & breakfasts and small independent inns in North America, emphasizing straightforward booking management and direct connectivity to OTAs.

Both products address the core hotel challenge of coordinating reservations, guest communications, billing, and housekeeping in one platform to improve operational efficiency and guest satisfaction. However, Stayntouch’s broad international presence and open integration ecosystem contrast with ThinkReservations’ specialized focus on small properties prioritizing direct booking and channel management.

Stayntouch vs ThinkReservations: Which Should Your Hotel Choose?

If you run a boutique or branded hotel with 50 or more rooms across multiple properties or continents, choose Stayntouch, supported by 263 boutique hotel reviews averaging 4.8/5 and 164 branded hotel reviews at 4.7/5. Its 200 verified integrations and mobile-first design improve operational flexibility and guest service, as demonstrated by case studies like VIP Hospitality Group’s multi-property rollout.

If your property is a bed & breakfast, inn, or small independent hotel primarily in North America, ThinkReservations is the better choice, with 375 bed & breakfast reviews averaging 4.9/5 and a strong presence in nine North American countries. Its direct OTA connections and simple interface support properties focused on direct bookings and straightforward operations, as seen in revenue growth case studies from Blue Tang Inn and Saratoga Arms.

Properties with fewer than 20 rooms should consider ThinkReservations for its ease of use and guest messaging tools; larger or multi-property operations benefit from Stayntouch’s scalability and advanced revenue management. For segments with limited review volume, such as large resorts or extended stay, data is insufficient to make a definitive recommendation.

Is Stayntouch or ThinkReservations Easier to Use?

Stayntouch and ThinkReservations receive nearly identical ease of use scores: 4.7/5 and 4.8/5 respectively, with onboarding ratings of 4.6/5 and 4.7/5. Reviewers for both praise intuitive interfaces and fast staff training. Stayntouch users highlight rapid onboarding, sometimes within a day, enabling faster productivity and reduced training hours, important for high-turnover front desk teams. ThinkReservations reviewers emphasize simplicity for small teams and easy guest-facing tasks, with one noting it’s “so easy even a caveman can run this stuff.”

Both products support daily workflows efficiently, though some Stayntouch users request easier navigation of past reservations, while ThinkReservations users want more calendar flexibility. Staff adoption is smooth in both systems, with no significant barriers reported.

Edge: Even.

Which Has Better Features: Stayntouch or ThinkReservations?

Stayntouch offers 14 unique hotel features beyond the 35 it shares with ThinkReservations, including an integrated revenue management module, ID and passport scanning, a lobby kiosk, guest app, online checkout, and automated space optimization. These capabilities enable front desk staff to streamline contactless check-in/out, reduce manual assignments, and improve upsell opportunities directly within the PMS. Its SOC2 compliance and centralized messaging further enhance security and communication workflows.

ThinkReservations provides 4 exclusive features: EPoS, gift vouchers, automated reminders, and native email marketing. These support smaller properties needing integrated point-of-sale and marketing automation tools, improving guest engagement and ancillary revenue.

Stayntouch’s additional features translate operationally into faster check-ins via mobile devices or kiosks, real-time housekeeping sync via a mobile app, and flexible rate and room assignment rules, benefiting larger or multi-property hotels with complex workflows. ThinkReservations’ unique features aid independent inns focused on guest communications and in-house sales.

Edge: Stayntouch.

Which Has Better Customer Support: Stayntouch or ThinkReservations?

Customer support ratings are tightly matched: 4.7/5 for Stayntouch and 4.8/5 for ThinkReservations, with onboarding also nearly even. ThinkReservations users consistently describe support as highly responsive, knowledgeable, and accessible by phone, chat, or email. One review calls the support “like adding another employee,” praising quick issue resolution.

Stayntouch reviewers also praise a collaborative and engaged support team that assists with onboarding, transitions, and ongoing integration challenges. Multiple case studies mention smooth implementations and responsive issue resolution, which helped reduce staff training time and improve operational confidence.

Both products maintain strong, personalized support experiences despite differences in company size, with reviewers reporting positive interactions and timely help.

Edge: Even.

Which Has More Integrations: Stayntouch or ThinkReservations?

Stayntouch leads with 200 verified integrations, compared to ThinkReservations’ 17, a difference exceeding 25%, warranting an edge to Stayntouch. Both share nine common partners, including TrustYou, INTELITY, Sojern, RemoteLock, and PriceLabs, covering guest feedback, in-room technology, and dynamic pricing.

Stayntouch also integrates with advanced hotel systems like Hotel Investor Apps, 4SUITES, RevControl, and Zaplox, supporting revenue management, automation, and mobile guest experiences. ThinkReservations’ unique integrations include major OTAs and channels such as Booking.com, Expedia, Airbnb, Triptease, and HotelTonight, critical for small properties focused on wide distribution.

Hotels requiring broad ecosystem connectivity, multi-property tech stack customization, and specialized revenue or operational tools benefit from Stayntouch’s extensive integration portfolio. Properties prioritizing direct OTA connections and channel management will find ThinkReservations’ integrations adequate.

Edge: Stayntouch.

Which Do Hoteliers Rate Higher: Stayntouch or ThinkReservations?

Overall ratings are close: Stayntouch at 4.7/5 from 419 reviews, ThinkReservations at 4.8/5 from 424 reviews. Recent reviews in the last six months maintain or slightly improve these scores to 4.8/5 for Stayntouch (47 reviews) and 4.9/5 for ThinkReservations (38 reviews). Likelihood to recommend is 94% for Stayntouch and 97% for ThinkReservations.

Segment analysis reveals ThinkReservations scores highest among bed & breakfasts (4.9/5 across 375 reviews) and luxury hotels (4.9/5 over 74 reviews), while Stayntouch excels with boutique hotels (4.8/5 from 263 reviews), branded hotels (4.7/5 from 164 reviews), and airport/conference hotels (4.7/5 from 156 reviews). Resorts and motels show moderate reviews for both.

This indicates ThinkReservations is rated higher by small independent inns and luxury small hotels, while Stayntouch is preferred by mid-sized and branded segments valuing multi-property support and operational flexibility.

Edge: Even.

How Much Do Stayntouch and ThinkReservations Cost?

Stayntouch’s base price is $800, while ThinkReservations starts at $500. Neither offers freemium, monthly flat, or per-room pricing models; both do not charge implementation fees or provide trials. Pricing transparency is comparable, but ThinkReservations is more accessible upfront for smaller budgets.

Hotels with limited capital or smaller operations may prefer ThinkReservations’ lower entry cost. Larger hotels or groups with complex needs may justify Stayntouch’s higher base price for its broader feature set and integrations.

What Type of Hotel Should Use Stayntouch?

• Hotels that operate multiple properties or branded portfolios across various regions, supported by Stayntouch’s presence in 28 countries and multi-property dashboard.
• Teams prioritizing mobile-first operations with tablet access for front desk, housekeeping, and management tasks, enhancing guest service and operational agility.
• Properties needing robust revenue management and flexible rate control with automated space optimization and rule-based room assignments.
• Hotels seeking extensive integration options, including API connectivity to over 200 partners for revenue, guest experience, and operational tools.
• Properties that require centralized messaging and SOC2-compliant security for guest communications and data protection.

Not ideal if your property is a small, single-location bed & breakfast or inn without complex workflows, as some users note missing features for group bookings and adjustments. Also, smaller teams may find some advanced workflows dependent on partner integrations.

What Type of Hotel Should Use ThinkReservations?

• Independent inns, bed & breakfasts, and small hotels primarily located in North America, with 63% of users in this segment and 375 reviews averaging 4.9/5.
• Properties emphasizing direct bookings and OTA connectivity with integrated payment processing and channel management for platforms like Booking.com and Airbnb.
• Hotels seeking simple, user-friendly systems with strong guest messaging, automated reminders, and basic email marketing embedded.
• Teams valuing responsive customer support with live-person assistance and rapid issue resolution.
• Properties aiming to streamline reservations, reporting, and billing without requiring extensive customization or multi-property management.

Not ideal if your hotel operates multiple properties, needs extensive integrations beyond core OTAs, or requires advanced revenue management and mobile-first check-in/out solutions.

Stayntouch vs ThinkReservations: The Bottom Line for Hotels

Stayntouch and ThinkReservations both solve fundamental hotel challenges of reservations, guest communication, billing, and housekeeping in cloud-based platforms. The core difference is that Stayntouch prioritizes flexibility, scalability, and a broad integration ecosystem suitable for medium to large properties and multi-property groups, while ThinkReservations focuses on simplicity, direct booking support, and OTA connectivity for small independents and bed & breakfasts.

Choose Stayntouch if your hotel needs mobile-first operations, extensive integrations (200 partners vs 17), and advanced features like revenue management, ID scanning, and online checkout that streamline complex workflows and multi-property coordination. Case studies at VIP Hospitality Group and The TWA Hotel demonstrate Stayntouch’s ability to support growth and operational complexity.

Choose ThinkReservations if your property is a small independent or bed & breakfast in North America, prioritizing user-friendly interfaces, direct OTA distribution, integrated payment processing, and exceptional customer support. Its 4 unique features like EPoS and native email marketing provide tools tailored for smaller-scale guest engagement and sales.

This comparison is supported by robust review volume (over 400 for each), recent high ratings (4.8+ in the past six months), and distinct user segments, making the choice clear based on property size, operational complexity, and integration needs.