Travel Media Group vs. TriplePlay vs. Uniguest: Which is a Better Fit?

Travel Media Group (Reputation & Professional Review Response Services)

Surveys & Feedback

SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Sentiment Analysis
Guest satisfaction surveys
Responsive surveys
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.
Email reminders

Boost completion rates with optional automated survey reminders.
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Review Generation

Tripadvisor Review Partner
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.

Follow-up & Resolution

AI Generated Reply Automation

Followup faster and more personalized to each user in less time with AI replies.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Alerts & Notifications
Ticketing system

Use the ticketing system to communicate service shortcomings to the relevant person or department.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Reporting, Analytics & Insights

Sentiment Analysis
Revenue Reporting
Competitive Intelligence
Corporate Reporting
Reporting Dashboard
Competitive Benchmarking

Benchmark your hotel's performance against your competitors’ online review rankings.
Department level reporting

Monitor how each department is performing, spot trends, and set alerts to stay ahead of any issues.

Channels

Social Media
Tripadvisor
Booking.com
Google

Admin & Settings

Multi-property Management
Mobile Accessibility

TriplePlay TripleGuest

Branding & Customization

Customizable Branded Interface
On-screen hotel services

Casting & Streaming

Device Streaming (Android Compatible)
Device Streaming (iOS Compatible)
Interactive Channel Guide
Device Streaming
Pandora
YouTube
Hulu
Netflix

Messaging & Communication

Housekeeping Module
Guest Messages & Notifications
Wake Up Calls
Folio Review & Checkout
Welcome page

Promotions

Guest Marketing

Display ads for upsell opportunities and hotel marketing/guest engagement and earn money
On-screen Purchases & Ordering
On-screen hotel services
Mini-guide channel banner

Analytics & Reporting

Usage Analytics

Security & Data Management

Secure Guest Authentication

Uniguest Hub Interactive TV

Branding & Customization

Customizable Branded Interface
On-screen hotel services

Casting & Streaming

Device Streaming (Android Compatible)
Device Streaming (iOS Compatible)
Interactive Channel Guide
Device Streaming
Pandora
YouTube
Hulu
Netflix

Messaging & Communication

Housekeeping Module
Guest Messages & Notifications
Wake Up Calls
Folio Review & Checkout
Welcome page

Promotions

Guest Marketing

Display ads for upsell opportunities and hotel marketing/guest engagement and earn money
On-screen Purchases & Ordering
On-screen hotel services
Mini-guide channel banner

Analytics & Reporting

Usage Analytics

Security & Data Management

Secure Guest Authentication

What Customers Are Saying

Most Recent Review

Attentive, responsive, great to work with!

Director of Sales

TriplePlay doesn’t have any clients that have vouched for the product

Uniguest doesn’t have any clients that have vouched for the product

Most Positive Review

Fantastic Customer Service!

Most Critical

Amazing company to work with!

Vice President, Digital Strategy & eCommerce

References