Travel Media Group (Reputation & Professional Review Response Services)

5.0 (14 REVIEWS)

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0 out of 100
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Travel Media Group (Reputation & Professional Review Response Services)

5.0 (14 REVIEWS)

Unranked in Reputation Management

Earn more bookings with a comprehensive strategy for earning more positive reviews and ensuring professional responses to every guest review.

More than 50% of Travel Media Group’s reviews come from United States of America.

Ratings Summary

5.0
Excellent
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.5/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Travel Media Group (Reputation & Professional Review Response Services) is the #14 most trending product in the Reputation Management category (out of 47) and the #533 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Travel Media Group’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Travel Media Group (Reputation & Professional Review Response Services)
Founded in 1982 | Headquarters in Maitland, FL | 112 employees
<p>To improve your reputation and increase ADR, count on TMG's post-stay email campaigns and unlimited review response solutions. Our post-stay email program helps you improve the quantity and quality of your reviews and helps keep negative feedback private so you can resolve guest concerns directly. Our customizable review response program is the only one in the industry that keeps you in control of your message with easy response editing and approvals.</p>

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Capabilities

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Travel Media Group doesn’t have any benefits or use cases available

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Pricing

Pricing Available By Request

Travel Media Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

2 | X-Small (1-9 room)

1 | Small (10-24 room)

7 | Medium (25-74 room)

11 | Large (75-199 room)

5 | X-Large (200+ room)

Country

31 | United States of America

Type

15 | Bed & Breakfast & Inns

12 | Branded Hotels

7 | Limited Service & Budget Hotels

5 | Resorts

4 | Motels

3 | Airport/Conference Hotels

2 | Boutiques

2 | City Center Hotels

2 | Extended Stay & Serviced Apartments

2 | Luxury Hotels

1 | Hostels

Region

31 | North America

Category

16 | Digital Marketing Agencies

14 | Reputation Management

14 | Social Media

6 | Website Design

Hotelier Rating

Excellent
30
Very Good
1
Average
0
Poor
0
Terrible
0

Property Size

  • X-Small (2)
  • Small (1)
  • Medium (7)
  • Large (11)
  • X-Large (5)

Country

  • United States of America
    United States of America
    (31)

Region

  • North America
    North America
    (31)
10

Attentive, responsive, great to work with!

Director of Sales from 100 to 199 room Branded Hotel in Myrtle Beach (United States of America)

Verified
9 months ago
takes pressure off the hotel to get social media uploaded Quick to respond when I reach out Posts reflect our brand personality
Country United States of America
Director of Sales
Large Hotel
10

The best of the Best

Sales Manager from 100 to 199 room Branded Hotel in Pensacola Beach (United States of America)

Verified
9 months ago
* Clear, cohesive social media posts (Facebook, Instagram, Linkden, Pinterest), management and responses * Fantastic customer service and team working together to create social media vision.*Questions always answered in great time, with video examples which is wonderful for a beginner like me!
Country United States of America
Sales Manager
Large Hotel
10

Best online reputation management company I have worked with

General Manager from 200 to 499 room Luxury Hotel in Cincinnati (United States of America)

Verified
9 months ago
Great customer support and fantastic speed in getting reviews posted. Their content is easy to understand and sounds genuine to the readers.
Country United States of America
General Manager
X-Large Hotel
10

Reputation Management

DOSM from 100 to 199 room Extended Stay & Serviced Apartment in West Palm Beach (United States of America)

Verified
9 months ago
We love the fact that all reviews are in one location and that we are able to easily respond to them. Great tool!
Country United States of America
DOSM
Large Hotel
10

Amazing company to work with!

Vice President, Digital Strategy & eCommerce from 200 to 499 room Branded Hotel in Ridgefield (United States of America)

Verified
9 months ago
Outstanding customer service from the entire team. The initial onboarding process was seamless. TMG offers a monthly call cadence for our full portfolio, along with the above property quarterly reviews. They're great partners to work with - super responsive & professional. Keep up the fantastic work!
Country United States of America
Vice President, Digital Strategy & eCommerce
X-Large Hotel
10

True Professionals

General Manager from 25-49 room Bed & Breakfast & Inn in St. Simons Island (United States of America)

Verified
9 months ago
I'm consistently impressed with the performance of the Respond & Resolve team, with the personable and professional nature of our account manager, and with the relevant, business-driving content procured by the Social Media Team. TMG saves hours of my time each week, and they do it in a way that's consistent and reliable. Great services.
Country United States of America
General Manager
Medium Hotel
10

Excellent service

GM from 100 to 199 room Bed & Breakfast & Inn in Encinitas (United States of America)

Verified
9 months ago
After personally working with TMG for a little over a year, I can say with confidence that their Reputation Management is outstanding. Always consistent, communicative and professional.
Country United States of America
GM
Large Hotel
10

Great company to work with!!!

General Manager from 50-74 room Bed & Breakfast & Inn in Ellsworth (United States of America)

Verified
9 months ago
This company is quick very quick with their review responses and they are extremely professional. Not only do they respond to guest reviews they also have a survey that they can send out to guests to help get feedback. Since we have started using Travel Media to respond to our reviews, we have improved our scores a due to the responses bein...
Country United States of America
General Manager
Medium Hotel
10

Great customer service and super quick to respond!

Front Desk Manager from 50-74 room Branded Hotel in Buffalo (United States of America)

Verified
2 years ago
I worked with a similar company in the past and have had a much better experience with TMG. They are quick to respond whenever I have a question and they always take care of anything I ask them to do in a timely fashion!
Country United States of America
Front Desk Manager
Medium Hotel
10

The best for Innkeepers

Owner from 10 to 24 room Bed & Breakfast & Inn in Hendersonville (United States of America)

Verified
2 years ago
We are a small Inn in the mountains of NC but working with TMG has put us on the national stage. The social media department keeps us relevant in the market and the personalized posts garner interest in our property. Our Inn Restaurant and Bar has benefited greatly from the experience of the TMG team and for thinking out of the box to creat...
Country United States of America
Owner
Small Hotel
  • 1
  • 2

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Integrations

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Company Functionality
The Hotels Network

This integration hasn’t been verified by Travel Media Group yet.

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Easyway

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Tripadvisor

This integration hasn’t been verified by Tripadvisor yet.

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100% recommended by 1 hotels

Hotel Metasearch Management Software

Support

Unverified

Travel Media Group has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Response Time

Less than a day

Recommended

99%

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