Travel Media Group (Reputation & Professional Review Response Services)

5.0 (15 REVIEWS)

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unranked
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Travel Media Group (Reputation & Professional Review Response Services)

5.0 (15 REVIEWS)

Unranked in Reputation Management

Earn more bookings with a comprehensive strategy for earning more positive reviews and ensuring professional responses to every guest review.

Ratings Summary

5.0
Excellent
15 reviews
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.5/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Travel Media Group (Reputation & Professional Review Response Services) is the #6 most trending product in the Reputation Management category (out of 45) and the #244 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Travel Media Group’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Travel Media Group (Reputation & Professional Review Response Services)
Founded in 1982 | Headquarters in Maitland, FL | 112 employees
<p>To improve your reputation and increase ADR, count on TMG's post-stay email campaigns and unlimited review response solutions. Our post-stay email program helps you improve the quantity and quality of your reviews and helps keep negative feedback private so you can resolve guest concerns directly. Our customizable review response program is the only one in the industry that keeps you in control of your message with easy response editing and approvals.</p>

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Capabilities

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Travel Media Group doesn’t have any benefits or use cases available

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Pricing

Pricing Available By Request

Travel Media Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

13 | Large (75-199 room)

7 | Medium (25-74 room)

5 | X-Large (200+ room)

2 | X-Small (1-9 room)

1 | Small (10-24 room)

Type

15 | Bed & Breakfast & Inns

13 | Branded Hotels

7 | Limited Service & Budget Hotels

7 | Resorts

4 | Motels

3 | Airport/Conference Hotels

3 | Extended Stay & Serviced Apartments

2 | Boutiques

2 | City Center Hotels

2 | Luxury Hotels

1 | Hostels

Region

33 | North America

Category

18 | Digital Marketing Agencies

15 | Reputation Management

15 | Social Media

7 | Website Design

15

Reviews

0

Expert Recommendations

Hotelier Rating

Excellent
32
Very Good
1
Average
0
Poor
0
Terrible
0

By Product

  • Digital Marketing Agencies
    Digital Marketing Agencies
  • Social Media
    Social Media
  • Reputation Management
    Reputation Management
  • Website Design
    Website Design

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
10

Attentive, responsive, great to work with!

Director of Sales from 100 to 199 room Branded Hotel in Myrtle Beach (United States of America)

Verified
4 months ago
takes pressure off the hotel to get social media uploaded Quick to respond when I reach out Posts reflect our brand personality
10

The best of the Best

Sales Manager from 100 to 199 room Branded Hotel in Pensacola Beach (United States of America)

Verified
4 months ago
* Clear, cohesive social media posts (Facebook, Instagram, Linkden, Pinterest), management and responses * Fantastic customer service and team working together to create social media vision.*Questions always answered in great time, with video examples which is wonderful for a beginner like me!
10

Best online reputation management company I have worked with

General Manager from 200 to 499 room Luxury Hotel in Cincinnati (United States of America)

Verified
4 months ago
Great customer support and fantastic speed in getting reviews posted. Their content is easy to understand and sounds genuine to the readers.
10

Reputation Management

DOSM from 100 to 199 room Extended Stay & Serviced Apartment in West Palm Beach (United States of America)

Verified
4 months ago
We love the fact that all reviews are in one location and that we are able to easily respond to them. Great tool!
10

Amazing company to work with!

Vice President, Digital Strategy & eCommerce from 500+ room Branded Hotel in Ridgefield (United States of America)

Verified
4 months ago
Outstanding customer service from the entire team. The initial onboarding process was seamless. TMG offers a monthly call cadence for our full portfolio, along with the above property quarterly reviews. They're great partners to work with - super responsive & professional. Keep up the fantastic work!
10

True Professionals

General Manager from 25-49 room Bed & Breakfast & Inn in St. Simons Island (United States of America)

Verified
4 months ago
I'm consistently impressed with the performance of the Respond & Resolve team, with the personable and professional nature of our account manager, and with the relevant, business-driving content procured by the Social Media Team. TMG saves hours of my time each week, and they do it in a way that's consistent and reliable. Great services.
10

Excellent service

GM from 100 to 199 room Bed & Breakfast & Inn in Encinitas (United States of America)

Verified
4 months ago
After personally working with TMG for a little over a year, I can say with confidence that their Reputation Management is outstanding. Always consistent, communicative and professional.
10

Great company to work with!!!

General Manager from 50-74 room Bed & Breakfast & Inn in Ellsworth (United States of America)

Verified
4 months ago
This company is quick very quick with their review responses and they are extremely professional. Not only do they respond to guest reviews they also have a survey that they can send out to guests to help get feedback. Since we have started using Travel Media to respond to our reviews, we have improved our scores a due to the responses bein...
10

Great customer service and super quick to respond!

Front Desk Manager from 50-74 room Branded Hotel in Buffalo (United States of America)

Verified
2 years ago
I worked with a similar company in the past and have had a much better experience with TMG. They are quick to respond whenever I have a question and they always take care of anything I ask them to do in a timely fashion!
10

Excellent Service

General Manager from 100 to 199 room Limited Service & Budget Hotel in Anchorage (United States of America)

Verified
2 years ago
Very Happy with TMG service. Efficient and prompt with responses. Account Manager follows up on a monthly basis ( If not more often). Thank you ). Keep up a good work. Your customer service team is top notch. Called to follow up about incident, before posting a reply to a review. ( much appreciate the extra mile).
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Integrations

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Company Functionality
The Hotels Network

This integration hasn’t been verified by Travel Media Group yet.

The Hotels Network

95% recommended by 190 hotels

Direct Booking Tools
Easyway

This integration hasn’t been verified by Travel Media Group yet.

Easyway

97% recommended by 131 hotels

Guest Messaging Software
OpenHotel
OpenHotel

96% recommended by 52 hotels

Property Management Systems
Tripadvisor

This integration hasn’t been verified by Tripadvisor yet.

Tripadvisor

100% recommended by 1 hotels

Metasearch & Ad Tech

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Response Time

Less than a day

Recommended

99%

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