Travel Media Group (Reputation & Professional Review Response Services)

5.0 (15 REVIEWS)

HT Score

unranked

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Travel Media Group (Reputation & Professional Review Response Services)

5.0 (15 REVIEWS)

Unranked in Reputation Management

Earn more bookings with a comprehensive strategy for earning more positive reviews and ensuring professional responses to every guest review.

99% recommended by 30 hotels

Ratings Summary

5.0

Excellent

15 reviews

Ease of Use

4.8/5

Customer Support

4.9/5

ROI

4.5/5

Implementation

4.8/5

Social Media Ranked #2 out of 19

Reputation Management Ranked #9 out of 45

Website Design Ranked #13 out of 37

Features

Surveys & Feedback

4/5 features

SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Sentiment Analysis
Guest satisfaction surveys
Responsive surveys
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.
Email reminders

Boost completion rates with optional automated survey reminders.
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Review Generation

4/5 features

Tripadvisor Review Partner
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.

Follow-up & Resolution

4/5 features

Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Alerts & Notifications
Ticketing system

Use the ticketing system to communicate service shortcomings to the relevant person or department.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Reporting, Analytics & Insights

4/5 features

Sentiment Analysis
Revenue Reporting
Competitive Intelligence
Corporate Reporting
Reporting Dashboard
Competitive Benchmarking

Benchmark your hotel's performance against your competitors’ online review rankings.
Department level reporting

Monitor how each department is performing, spot trends, and set alerts to stay ahead of any issues.

Channels

4/5 features

Social Media
Tripadvisor
Booking.com
Google

Admin & Settings

4/5 features

Multi-property Management
Mobile Accessibility

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Popularity by Segment

Size

13 | Large (75-199 room)

7 | Medium (25-74 room)

5 | X-Large (200+ room)

2 | X-Small (1-9 room)

1 | Small (10-24 room)

Type

15 | Bed & Breakfast & Inns

13 | Branded Hotels

7 | Limited Service & Budget Hotels

7 | Resorts

4 | Motels

3 | Airport/Conference Hotels

3 | Extended Stay & Serviced Apartments

2 | Boutiques

2 | City Center Hotels

2 | Luxury Hotels

1 | Hostels

Region

33 | North America

Company	Functionality
This integration hasn’t been verified by Travel Media Group yet. The Hotels Network 95% recommended by 190 hotels	Direct Booking Tools
This integration hasn’t been verified by Travel Media Group yet. Easyway 97% recommended by 131 hotels	Guest Messaging Software
OpenHotel 96% recommended by 52 hotels	Property Management Systems
This integration hasn’t been verified by Tripadvisor yet. Tripadvisor 100% recommended by 1 hotels	Metasearch & Ad Tech

Discover Apps

Resources

Get Advice

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Case Management

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Social Media

Tripadvisor

Booking.com

Google

Multi-property Management

Mobile Accessibility