Travel Media Group (Reputation & Professional Review Response Services)

Ranked 7 (out of 40) in Reputation Management

Reputation Management

Earn more bookings with a comprehensive strategy for earning more positive reviews and ensuring prof...

Ratings Snapshot

Certificate of Excellence
Read 7 reviews
100%
Recommend
HTR Score icon
HT SCORE
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #7 out of 40 in Reputation Management

Ease of Use
4.6/5
ROI
4.3/5
Implementation
4.8/5
Customer Support
4.8/5
Verified Customer Support

Travel Media Group’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Branded 2 verified reviews
    100%
  • Extended Stay 1 verified reviews
    100%
  • Bed & Breakfast 1 verified reviews
    100%
  • Limited Service 1 verified reviews
    100%

Travel Media Group (Reputation & Professional Review Response Services) Overview

Travel Media Group (Reputation & Professional Review Response Services) Overview

To improve your reputation and increase ADR, count on TMG's post-stay email campaigns and unlimited review response solutions. Our post-stay email program helps you improve the quantity and quality of your reviews and helps keep negative feedback private so you can resolve guest concerns directly. Our customizable review response program is the only one in the industry that keeps you in control of...

About Travel Media Group View website

Founded in 1982 | Headquarters in Maitland, FL | 112 employees

Travel Media Group is a hospitality marketing partner providing solutions that give hotels a competitive edge through marketing and business insights. Solutions...

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What customers love about Travel Media Group (Reputation & Professional Review Response Services)

Like 100% recommend

General Manager from Other

Very Happy with TMG service. Efficient and prompt with responses. Account Manager follows up on a monthly basis ( If not more often). Thank you ). Keep up a good work. Your customer service team is top notch. Called to f...

Director of Sales from Extended Stay

Natalie Hawkins is simply the best! She is always receptive to my opinions and suggestions and she always has great suggestions of her own! She has a good understanding of our market and understands what our needs are du...

Owner from Bed & Breakfast

We are a small Inn in the mountains of NC but working with TMG has put us on the national stage. The social media department keeps us relevant in the market and the personalized posts garner interest in our property. Our...

Asst. General Manager from Branded

It's easier to navigate. Enjoying when doing the social media side mostly. I have not so far done a lot on the other sites but hopefully soon. Its most easier with sending emails to the guest who check out the day off. ...

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Expert Q&A and Partner Recommendations

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Features

  • Alerts & Notifications
  • Corporate Reporting
  • Mobile Accessibility
  • Workflow Management
  • Competitive Intelligence
  • Sentiment Analysis
  • Social Media
  • Revenue Reporting
  • Reporting Dashboard
  • SMS text messaging
  • Multi-property Management
  • Case Management

Clients & references

References & testimonials

Testimonial avatar
Travel Media provides prompt, professional and personal replies to nearly all sources of guest comments. This service makes reputation management a breeze and saves lots of staff time. Our Reputation ...
Wade Michael at the
Testimonial avatar
The TMG team has done an exceptional job staying on top of our guest review responses. They are very professional and sincere in the response to our customers always even with the difficult ones they ...
Katy Sullivan at the

Featured partners

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Awards & Certifications

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Travel Media Group doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • North America
VERIFIED MARKETS
  • United States of America

7 Verified Travel Media Group Reviews

Likelihood to Recommend
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November 23, 2021

Travel Media Group (Reputation & Professional Review Response Services) Review: Great customer service and super quick to respond!

Front Desk Manager from Other in Buffalo (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I worked with a similar company in the past and have had a much better experience with TMG. They are quick to respond whenever I have a question and they always take care of anything I ask them to do in a...

What do you dislike or think could be improved?

Nothing to mention TMG is a great partner and is very responsive.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
n/a

October 13, 2021

Travel Media Group (Reputation & Professional Review Response Services) Review: Excellent Service

General Manager from Other in Anchorage (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Very Happy with TMG service. Efficient and prompt with responses. Account Manager follows up on a monthly basis ( If not more often). Thank you ). Keep up a good work. Your customer service team is top no...

What do you dislike or think could be improved?

Nothing. Maybe a few website ( media) upgrades. For example click on TripAdvisor ratings and see reviews ( positive or negative). Just a thought. Other than that. Social Media postings are fantastic, as ...

Customer Support
5
Ease of Use
4.5
Value for money
5
Implementation
5
arrow review On Apr 09, 2021 Marissa K. from Travel Media Group replied:
 Thank you for your review! We're honored to hear how much you love our efficient customer service. E... 

October 13, 2021

Travel Media Group (Reputation & Professional Review Response Services) Review: The best for Innkeepers

Owner from Bed & Breakfast in Hendersonville (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We are a small Inn in the mountains of NC but working with TMG has put us on the national stage. The social media department keeps us relevant in the market and the personalized posts garner interest in o...

What do you dislike or think could be improved?

I feel that the non personalized posts are too generic and sometimes repetitive from one property to the next, I have noticed the same posts for different venues.

Customer Support
3.5
Ease of Use
4
Value for money
2.5
Implementation
4
arrow review On Apr 13, 2021 Marissa K. from Travel Media Group replied:
 Hearing that you think our services are the best for innkeepers is a great compliment; thank you so ... 

October 11, 2021

Travel Media Group (Reputation & Professional Review Response Services) Review: Attentive and Responsive

General Manager from Branded in Port Angeles (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Representatives are attentive to reviews . Representatives are quickly Responsive. Representative Check-ins with Management regarding review trends and hotel and competitive market environment.

What do you dislike or think could be improved?

I honestly do not have a comment or suggestion about possible improvements to the services our hotel is currently using.

Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
5
arrow review On Apr 27, 2021 Marissa K. from Travel Media Group replied:
 Thank you for sharing your review with us! We're happy to hear that you found our representatives re... 

April 15, 2021

Travel Media Group (Reputation & Professional Review Response Services) Review: The Bomb!!

Asst. General Manager from Branded in Evansville (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It's easier to navigate. Enjoying when doing the social media side mostly. I have not so far done a lot on the other sites but hopefully soon. Its most easier with sending emails to the guest who check o...

What do you dislike or think could be improved?

Nothing so far. I know with twitter is limited on space, I wish it were not so that when I enter the social media events on the other websites (Facebook and Instagram) I don't have to delete some importan...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Apr 15, 2021 Marissa K. from Travel Media Group replied:
 Thank you so much for leaving us a wonderful review! We're thrilled to read that you found TMG OneVi... 

April 15, 2021

Travel Media Group (Reputation & Professional Review Response Services) Review: Excellent to work with! They are always quick to assist me when needed.

Director of Sales & Marketing from Limited Service in West Palm Beach (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The promptness and follow up on requests that I have for our vanity website, social media posts, etc. Chandler is always so professional.

What do you dislike or think could be improved?

I can't think of anything that needs to be improved on. I enjoy working with Travel Media Group and would highly recommend them to help grow your business.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4.5
arrow review On Apr 15, 2021 Marissa K. from Travel Media Group replied:
 It's an honor to read your recommendation! Thank you for sharing your review. Our team places a high... 

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