Enseo

Ranked 3 (out of 37) in Hospitality TV

Hospitality TV

ENSEO ENABLES HOTELS TO ENGAGE MORE DEEPLY WITH THEIR GUESTS BY PROVIDING THEM WITH MORE UNIQUE CONT...

Ratings Snapshot

Certificate of Excellence
Read 6 reviews
92%
Recommend
HTR Score icon
HT SCORE
16 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Profile indicator smile
In the last 18-months hoteliers who reviewed Enseo were less than 70% likely to recommend the product which is impacting their HT Score.

Learn more about the HT Score →
Profile indicator arrow
Enseo has fewer than 10 reviews in the past 6-months.

Learn more about review recency →
Reviews Summary

Ranked #3 out of 37 in Hospitality TV

Ease of Use
4.2/5
ROI
3.3/5
Implementation
3.8/5
Customer Support
3.8/5
Verified Customer Support

Enseo’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Branded Leader: Monscierge
    85%
    2 verified reviews
  • City Center 1 verified reviews
    90%
    1 verified reviews
  • Resort Leader: Monscierge
    0%
    1 verified reviews

Enseo Overview

Enseo Overview

Enseo powers and manages the world’s largest fully-monitored out-of-home media network, reaching over 44 million people annually. With a 17-year history in hospitality, Enseo is the fastest growing technology-based services provider delivering sustainable innovation for the largest hotel groups worldwide.  The Enseo solution includes guestroom entertainment, Wi-Fi, hotel branding, remote monito...

About Enseo

Founded in 2000 | Headquarters in Richardson, TX | 106 employees

Integrates with

Enseo doesn’t have any verified integrations. Check back later for new Enseo integrations.

Pros & Cons

Like 92% recommend

General Manager from Branded in San Jose (United States)

The menus are incredible intuitive for our guests

General Manager from Other in Chicago (United States)

All in one, TV & WiFi in one system which simplifies customer service outreach when you have an issue. One of the main benefits that helped guide us towards Enseo vs. other competitors was the ability to install the syst...

General Manager from Other in San Jose (United States)

Easy and safe. Signs me out at checkout and it’s free. Has tons of options to add from an operator standpoint. Guest love it and don’t have to listen to lame excuses about adjusting off movies any more

General Manager from Other in Chicago (United States)

No dislikes that I can think of.

General Manager from Branded in Miami Beach (United States)

We had a number of rooms offline for weeks - implementation took a pretty long time

General Manager from City Center in San Jose (United States)

I was fine with the process so I did not find anything that I disliked.

Read Reviews

Expert Q&A and Partner Recommendations

Recommend empty

Enseo hasn’t been recommended by any experts or partners yet

Learn more about expert recommendations
Recommended by

Enseo Alternatives

View Enseo alternatives

Find the perfect fit

Want to find out if Enseo is the best fit for your hotel?

Take the Quiz
Quiz image profile

Features

  • Welcome page
  • Mini-guide channel banner
  • On-screen hotel services
  • Netflix
  • Hulu
  • YouTube
  • Pandora
  • Device Streaming
  • Folio Review & Checkout
  • Interactive Channel Guide
  • Customizable Branded Interface
  • Device Streaming (iOS Compatible)
  • Device Streaming (Android Compatible)
  • Secure Guest Authentication
  • PMS Integration
  • Wake Up Calls
  • Usage Analytics
  • Guest Messages & Notifications
  • Housekeeping Module
  • Open API
  • On-screen Purchases & Ordering

Active Markets

MARKETS SERVED
  • Middle East
  • Africa
  • North America
  • South America
  • Europe
  • Asia Pacific
VERIFIED MARKETS
  • United States

6 Verified Enseo Reviews

Likelihood to Recommend
Filter by property type
Filter by geography
notification
Low review volume alert

This vendor is 100% below the category average..

Arrow down notification
Declining share of voice

This vendor has fewer recent reviews than average compared to other top Hospitality TV providers. It is advised that you ask for recent references before proceeding.

October 08, 2021

Enseo Review: Very poor service

IT Manager from Resort in Anaheim (United States)

Recommend 0/10
Full blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

Very poor customer service. The sales and technical support are both terrible. We have been having issues with Showtime and been requesting support but they have ignored our request.

What do you dislike or think could be improved?

Responsiveness to customer issues is very slow. We have been trying to solve an issue with our service for month now.

Customer Support
1
Ease of Use
1
Value for money
1
Implementation
1

January 17, 2018

Enseo Review: It’s like watch your home TV on the road

General Manager from Other in San Jose (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy and safe. Signs me out at checkout and it’s free. Has tons of options to add from an operator standpoint. Guest love it and don’t have to listen to lame excuses about adjusting off movies any mor...

What do you dislike or think could be improved?

Interface my login info with my Marriott login so when a guest checks in they are automatically signed in. One more step for easy access and convenience.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

May 24, 2017

Enseo Review: Ensure installation is on point and realize it's a guest convenience, not a money maker

General Manager from Branded in Miami Beach (United States)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Enseo is incredibly easy to use, visually appealing and allows us to brand the information and entertainment experience

What do you dislike or think could be improved?

We had a number of rooms offline for weeks - implementation took a pretty long time

Customer Support
3
Ease of Use
4
Value for money
1
Implementation
4

April 24, 2017

Enseo Review: Install is easy and the ROI is good.

General Manager from City Center in San Jose (United States)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Ensue is really easy to use and the implementation process was seamless

What do you dislike or think could be improved?

I was fine with the process so I did not find anything that I disliked.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

April 13, 2017

Enseo Review: A fast and easy system for in-room entertainment

General Manager from Other in Chicago (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

All in one, TV & WiFi in one system which simplifies customer service outreach when you have an issue. One of the main benefits that helped guide us towards Enseo vs. other competitors was the ability to ...

What do you dislike or think could be improved?

No dislikes that I can think of.

Customer Support
n/a
Ease of Use
5
Value for money
4
Implementation
4

March 29, 2017

Enseo Review: Enseo product allows customers to bring in their own media into their guestroom

General Manager from Branded in San Jose (United States)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The menus are incredible intuitive for our guests

What do you dislike or think could be improved?

It's very cost prohibitive

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

Pricing

Profile empty

Enseo hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

Resources & reports

View all

Popular Enseo Integrations

Icon plug
Uh oh…looks like Enseo doesn’t have any integrations listed.