Enseo

4.6 (6 REVIEWS)

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HT Score  
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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ENSEO ENABLES HOTELS TO ENGAGE MORE DEEPLY WITH THEIR GUESTS BY PROVIDING THEM WITH MORE UNIQUE CONTENT CHOICES

More than 50% of Enseo’s reviews come from United States of America.

Ratings Summary

4.6
Excellent
Ease of Use
4.2/5
Customer Support
3.8/5
ROI
3.3/5
Implementation
3.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Enseo is the #10 most trending product in the Hospitality TV category (out of 46) and the #681 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Enseo’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Enseo
Founded in 2000 | Headquarters in Richardson, TX | 106 employees
Enseo powers and manages the world’s largest fully-monitored out-of-home media network, reaching over 44 million people annually. With a 17-year history in hospitality, Enseo is the fastest growing technology-based services provider delivering sustainable innovation for the largest hotel groups worldwide.  The Enseo solution includes guestroom entertainment, Wi-Fi, hotel branding, remote monitoring and management, group features, digital signage and more. Enseo enables hotels to engage more deeply with their guests by providing them with more unique content choices such as Over-The-Top (OTT) applications, and Bluetooth® connectivity all through the guest room TV. Enseo is the first hospitality integrator to license and deploy Netflix®, Pandora®, YouTube®, Hulu® and Crackle®. In addition to guest room control and entertainment, Enseo is the most deployed digital signage platform worldwide powering digital signage in hospitality, retail, healthcare, and stadiums/arenas. For more information, visit www.enseo.com.

Capabilities

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Enseo doesn’t have any benefits or use cases available

Features

Branding & Customization

4/5 features

Casting & Streaming

4/5 features

Messaging & Communication

4/5 features

Promotions

4/5 features

Analytics & Reporting

4/5 features

Pricing

Pricing Available By Request

Enseo has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Hotelier Rating

Excellent
4
Very Good
1
Average
0
Poor
0
Terrible
1

Property Size

  • Large (2)
  • X-Large (4)

Country

  • United States of America
    United States of America
    (6)

Region

  • North America
    North America
    (6)
0

Very poor service

IT Manager from 200 to 499 room Resort in Anaheim (United States of America)

Verified
2 years ago
Very poor customer service. The sales and technical support are both terrible. We have been having issues with Showtime and been requesting support but they have ignored our request.
Country United States of America
IT Manager
X-Large Hotel
10

It’s like watch your home TV on the road

General Manager from 500+ room Branded Hotel in San Jose (United States of America)

Verified
6 years ago
Easy and safe. Signs me out at checkout and it’s free. Has tons of options to add from an operator standpoint. Guest love it and don’t have to listen to lame excuses about adjusting off movies any more
Country United States of America
General Manager
X-Large Hotel
9

Enseo product allows customers to bring in their own media into their guestroom

General Manager from 100 to 199 room Bed & Breakfast & Inn in Santa Clara (United States of America)

Verified
7 years ago
The menus are incredible intuitive for our guests
Country United States of America
General Manager
Large Hotel
10

A fast and easy system for in-room entertainment

General Manager from 200 to 499 room Casino in Chicago (United States of America)

Verified
7 years ago
All in one, TV & WiFi in one system which simplifies customer service outreach when you have an issue. One of the main benefits that helped guide us towards Enseo vs. other competitors was the ability to install the system with our existing cabling.
Country United States of America
General Manager
X-Large Hotel
9

Install is easy and the ROI is good.

General Manager from 100 to 199 room Branded Hotel in San Jose (United States of America)

Verified
7 years ago
Ensue is really easy to use and the implementation process was seamless
Country United States of America
General Manager
Large Hotel
8

Ensure installation is on point and realize it's a guest convenience, not a money maker

General Manager from 200 to 499 room Luxury Hotel in Miami Beach (United States of America)

Verified
7 years ago
Enseo is incredibly easy to use, visually appealing and allows us to brand the information and entertainment experience
Country United States of America
General Manager
X-Large Hotel
  • 1

Recommend empty

It looks like Enseo is not recommended by any hotels

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Integrations

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Company Functionality
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Stayntouch

This integration hasn’t been verified by Enseo yet.

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94% recommended by 166 hotels


Amadeus

This integration hasn’t been verified by Enseo yet.

Amadeus

83% recommended by 154 hotels

Staff Collaboration Tools
Oracle Hospitality

This integration hasn’t been verified by Enseo yet.

Oracle Hospitality

91% recommended by 546 hotels

Property Management Systems
SkyTouch Technology

This integration hasn’t been verified by Enseo yet.

SkyTouch Technology

89% recommended by 108 hotels

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Smartcon Solutions

This integration hasn’t been verified by Enseo yet.

Smartcon Solutions

100% recommended by 1 hotels

Guest Room Management System
Telkonet, Inc

This integration hasn’t been verified by Enseo yet.

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Energy Management Systems

Support

Unverified

Enseo has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

0/100

Recommended

92%

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