The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 33 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
ThinkReservations shines in customer support and account management — especially for bed & breakfast properties (5.0/5).
Side-by-side ratings based on 33 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 27 | 6 |
After analyzing 33 verified reviews, ThinkReservations users most value its customer support and account management, direct bookings and revenue growth, ease of use and simple navigation, while Travel Media Group users highlight . Click any theme to see what reviewers say.
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Customer support and account management
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Direct bookings and revenue growth
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Ease of use and simple navigation
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Property operations workflows
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Customization and feature gaps
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Bugs and workflow delays
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How each product ranks among Website Design vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) | #1 4 reviews | #28 1 reviews |
| Mid-Size (25-74 rooms) | #7 0 reviews | #26 3 reviews |
| Large (75-199 rooms) | #3 0 reviews | #22 1 reviews |
| X-Large (200+ rooms) | #2 0 reviews | — |
By Property Type
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| Boutique ▾ | #5 6 reviews | #22 4 reviews |
| Luxury | #5 0 reviews | #27 2 reviews |
| Branded / Chain | #3 1 reviews | #20 3 reviews |
| Extended Stay | #5 0 reviews | — |
By Region
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| North America ▾ | #1 15 reviews | #13 6 reviews |
| Europe | #12 0 reviews | — |
| Asia Pacific | #8 0 reviews | — |
| Middle East | #10 0 reviews | — |
Choosing between ThinkWeb Websites by ThinkReservations and Travel Media Group (Responsive Websites) hinges on understanding their core strengths and how they align with your hotel’s needs. Both aim to elevate your online presence, but they do so through different approaches—one through a full-service marketing platform, the other via a website solution focused on storytelling and direct bookings. Which one will propel your hotel forward?
ThinkReservations offers a comprehensive marketing approach with a focus on digital channels, while Travel Media Group emphasizes a visually engaging, mobile-friendly website designed to drive direct bookings. Do you prioritize marketing support or a sleek website? Let’s explore.
ThinkReservations and Travel Media Group both aim to improve your online outreach, yet they tackle this differently. ThinkReservations combines digital marketing management with online presence support, boasting high customer support ratings and recent positive reviews. Travel Media Group specializes in creating visually appealing, responsive websites intended to increase direct bookings and search engine visibility.
If your hotel needs ongoing marketing management, including campaign strategy, paid channels, and reputation management, ThinkReservations is more suited. If your priority is a dynamic, mobile-friendly website that highlights your property’s story and encourages direct bookings, Travel Media Group offers a compelling solution. Are you looking for a full marketing partner or a website-focused platform?
Your choice depends on your hotel’s specific needs. If your team requires a partner that manages digital marketing, online presence, and reputation, go with ThinkReservations, which has more recent, positive reviews and a higher overall rating (5/5). Their deep engagement with clients, as reflected in glowing testimonials, shows they understand hotel marketing intricacies.
Conversely, if your hotel needs a visually appealing, mobile-optimized website that can be easily updated with ongoing content, Travel Media Group is ideal. They have a smaller but highly satisfied user base, rated 5/5, and are better known for their website design and direct booking features. Which core benefit matches your current priorities?
Both products earn a perfect 5/5 ease of use rating, indicating intuitive interfaces and smooth onboarding processes. ThinkReservations, with only 2 recent reviews, showcases consistent positive feedback on support and training, emphasizing simplicity for staff adoption. Travel Media Group, with 4 reviews, is praised for its straightforward content management and user-friendly website editing tools.
Given the limited review count, it’s a close call, but ThinkReservations’ extensive onboarding process and support structure give it a slight edge. Edge: ThinkReservations.
Neither product lists shared features or additional modules, but they serve distinct functions. ThinkReservations offers integrated digital marketing tools, including campaign management, reputation tracking, and multi-channel outreach, totaling numerous marketing-related features. Travel Media Group focuses solely on website creation and maintenance, boasting a responsive, mobile-first design and SEO enhancements.
If your team values comprehensive marketing tools integrated within the platform, ThinkReservations provides more features tailored to campaign management. If a stunning, easy-to-update website is your priority, Travel Media Group’s specialized approach is more suitable. Edge: ThinkReservations.
ThinkReservations enjoys a perfect 5/5 rating for customer support, with reviews highlighting speedy, knowledgeable assistance and proactive guidance. Clients appreciate their personalized support, often citing it as a key reason for satisfaction. Travel Media Group’s support is also highly rated at 4.88/5, with reviews emphasizing dedicated service and responsiveness.
While both excel, ThinkReservations’ slightly higher rating and recent positive reviews give it an advantage. Their support seems more consistent and praised for going above expectations. Edge: ThinkReservations.
ThinkReservations integrates with 16 verified partners, including major OTAs like Airbnb, Expedia, and TripAdvisor, along with marketing tools like TrustYou and Triptease. Travel Media Group has only 3 verified partners, mainly focusing on core website and booking integrations.
If seamless connectivity with OTAs, review platforms, and marketing tools is critical, ThinkReservations’ broader ecosystem offers more flexibility. Travel Media Group’s limited integrations make it less adaptable for complex distribution needs. Edge: ThinkReservations.
ThinkReservations has a very limited review base (only 2 reviews in the last 6 months), but those reviews are overwhelmingly positive, emphasizing speed and support. Travel Media Group, with 4 recent reviews, also garners a perfect 5/5 rating, with high praise for its content management and service.
Given the larger recent review count for Travel Media Group, they have a more reliable record of customer satisfaction. However, the overall rating favors Travel Media Group. Edge: Travel Media Group.
Pricing details are not publicly disclosed for either platform, which is common for customized hotel website solutions. Both companies offer tailored quotes based on hotel size and needs, with no set-up fees or ongoing charges explicitly mentioned.
Your team should request quotes from both vendors to compare value based on your specific scope. Cost will depend heavily on your hotel’s complexity and desired features.
Not ideal if your primary goal is to develop a visually stunning, content-rich website without a focus on broader marketing campaigns.
Not ideal if your hotel requires integrated marketing campaigns or extensive OTA management through the same platform.
ThinkReservations and Travel Media Group excel in different areas. ThinkReservations is a better choice if your team needs a full-service marketing platform with strong support, deep integrations, and ongoing campaign management. Travel Media Group is ideal if your focus is on creating a visually compelling, mobile-optimized website designed to boost direct bookings with straightforward content management.
If your hotel values a comprehensive suite of marketing tools, go with ThinkReservations. If a beautiful, responsive website that you can easily update is your priority, Travel Media Group is the smarter pick.
In conclusion, your decision should align with your hotel’s immediate priorities: marketing support versus website presentation. Both products have their strengths, but the more recent and numerous reviews for Travel Media Group suggest it currently holds a slight edge in customer satisfaction and overall ratings.
Website Design pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
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Design & Content Management
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| Drag and Drop Page Builder | ||
| Hotel Website Templates | ||
| Whitelabel Capability | ||
| Fully Customizable Themes | ||
| Blog Post Composer | ||
| Customizable Attractions Maps | ||
| Website Personalization | ||
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Conversion
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| Google AMP Markup | ||
| Storefront/Voucher Functionality | ||
| Mobile Optimized/Responsive | ||
| Review Widgets | ||
| Booking Engine | ||
| Popups & Alerts | ||
| Customizable Attractions Maps | ||
| Website Personalization | ||
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Internationalization
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| Multi-lingual | ||
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Analytics
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| Google Analytics Connection | ||
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SEO & Traffic
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| Social Media Integrations | ||
| Google AMP Markup | ||
| Mobile Optimized/Responsive | ||
| Multi-lingual | ||
| SEO Plugins | ||
| Customizable Attractions Maps | ||
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Security & Compliance
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| Security Protocals (SSL/HTTPS) | ||
| ADA Compliant | ||
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Upselling
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| Storefront/Voucher Functionality |
What hoteliers love
Support is a major strength in the reviews, with users praising phone access, knowledgeable staff, and responsive account managers. Hotel operators sa... Support is a major strength in the reviews, with users praising phone access, knowledgeable staff, and responsive account managers. Hotel operators say the team understands innkeeping needs and helps resolve questions or issues quickly, which reduces operational friction.
Users repeatedly say ThinkReservations improves the booking funnel and drives more direct reservations, which translates into stronger revenue and les... Users repeatedly say ThinkReservations improves the booking funnel and drives more direct reservations, which translates into stronger revenue and less reliance on OTAs. Several reviews cite measurable gains in conversion rate, bookings, and overall revenue after switching to the platform.
The software is often described as easy to use, user-friendly, and uncluttered, making daily hotel operations less complicated. Reviewers value how qu... The software is often described as easy to use, user-friendly, and uncluttered, making daily hotel operations less complicated. Reviewers value how quickly they can find what they need and how the system supports efficient workflow without a steep learning curve.
Where hoteliers push back
A recurring critical theme is that some users want more customization, such as color-coding room types, customizable UI, and more configurable email w... A recurring critical theme is that some users want more customization, such as color-coding room types, customizable UI, and more configurable email workflows. Reviewers generally like the product, but these comments suggest some properties may outgrow the default setup or need more tailoring.
A smaller but important set of reviews mentions occasional bugs or delays, especially in search engine fixes, messaging response timing, and room bloc... A smaller but important set of reviews mentions occasional bugs or delays, especially in search engine fixes, messaging response timing, and room block functionality. These issues do not dominate the feedback, but they matter for hotels that depend on fast guest communication and smooth booking operations.
Ranks higher for
It depends on your requirements. ThinkWeb Websites and Travel Media Group (Responsive Websites) share many core Website Design features, but each has unique capabilities. ThinkWeb Websites offers 17 verified integration partners, while Travel Media Group (Responsive Websites) offers 3. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. ThinkWeb Websites leads in ease of use at 4.9/5 vs 4.8/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
ThinkWeb Websites: No. Travel Media Group (Responsive Websites): No. Neither product currently offers a free tier. Most Website Design vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. ThinkReservations has an HT Score of 82 and Travel Media Group has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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