EXTouch Room-package Counter vs. Trivec POS:
Which Is Right for You?

The Decision

When selecting a POS system for your hotel, your primary concern is solving operational challenges—be it streamlining package management or enhancing payment efficiency. Product A, EXTouch Room-package Counter, specializes in managing guest packages with integrated hardware and software, while Product B, Trivec POS, offers a comprehensive POS solution for restaurant and bar operations. Both aim to improve your staff’s efficiency but diverge significantly in scope and focus.

Your choice hinges on your hotel’s specific needs: are you prioritizing package management and departmental integration, or do you need a versatile POS for food and beverage outlets? Which solution aligns better with your current operations?

Is EXTouch Room-package Counter or Trivec POS Better for Hotels?

If your hotel’s main pain points are managing guest packages, tracking services like spa treatments and restaurant meals, and improving operational transparency, EXTouch Room-package Counter is the better fit. It provides specialized hardware, such as card readers and POS terminals, for verifying and redeeming packages, coupled with software designed to digitize and streamline these processes.

Conversely, if your hotel operates multiple F&B outlets, needs a flexible payment system that integrates with other hotel systems, or serves a large, dynamic guest volume, Trivec POS stands out. With its extensive feature set tailored to hospitality venues, it helps staff process transactions quickly and coordinate across departments, especially in busy restaurants or bars.

The core difference lies in scope: EXTouch zeroes in on package management, while Trivec covers broader POS functions. Do you need a specialized package solution, or a full-scale POS for F&B?

Trivec POS vs EXTouch Room-package Counter: Which Should Your Hotel Choose?

If your hotel needs a comprehensive POS system that handles multiple outlets, streamlines payment processing, and offers extensive hotel integration, Trivec’s 8 verified partners and large customer base in Europe suggest a mature, scalable option. It’s ideal for hotels with diverse F&B operations seeking robust transaction management, especially as it integrates with booking, finance, and personnel systems.

However, if your focus is on managing guest package inclusions, verifying services at points of redemption, and digitizing specific operational workflows, EXTouch’s highly recent reviews and 32 user comments indicate strong, current user satisfaction. Its key strength lies in package management with hardware integration, making it more suitable for hotels emphasizing guest experience and service consistency.

In essence, choose Trivec if operational breadth and integrations are priorities. Opt for EXTouch if your hotel’s core challenge is package verification and departmental coordination.

Is EXTouch or Trivec Easier to Use?

EXTouch scores a high 4.63/5 in ease of use, supported by a 4.5/5 onboarding rating, along with positive reviews emphasizing its user-friendly design. Users note that its intuitive interface and straightforward deployment make staff adoption smoother, despite some initial learning curves.

Trivec, however, lacks recent review data and specific user ratings, making it difficult to assess its ease of use confidently. Historically, Trivec’s large enterprise customer base hints at a complex setup process, but without recent feedback, it's hard to compare directly.

Edge: EXTouch.

Which Has Better Features: EXTouch or Trivec?

EXTouch offers four unique features not found in Trivec: Payment Log Reports, Sales Reporting, Mobile Analytics, and Report Exporting. These features support detailed tracking, mobile data analysis, and exporting capabilities, specifically tailored to managing packages and departmental operations.

Trivec, with no listed unique features in the source, appears to focus primarily on core POS functions. Its extensive integrations with other hotel systems are a major advantage but do not add unique features beyond POS transactions.

Edge: EXTouch.

Which Has Better Customer Support: EXTouch or Trivec?

EXTouch garners a 4.59/5 customer support rating, with reviews highlighting its helpful, responsive support team that assists with onboarding and troubleshooting. Users consistently mention the support as a key plus, especially for resolving issues quickly during busy periods.

Trivec’s support data is unavailable, and given its focus on larger enterprise clients, support quality can vary. Without recent reviews or ratings, it's safer to lean towards the more recent, transparent feedback available for EXTouch.

Edge: EXTouch.

Which Has More Integrations: EXTouch or Trivec?

Trivec integrates with eight verified partners, including major brands like Oracle Hospitality, Mews, and Infor, making it well-suited for hotels seeking a connected tech ecosystem. These integrations facilitate smoother operations across booking, finance, and personnel management.

EXTouch, on the other hand, offers no listed integrations, which may limit its ability to connect with other hotel management systems. For hotels prioritizing a connected infrastructure, Trivec’s extensive partner network is a significant advantage.

Edge: Trivec.

Which Do Hoteliers Rate Higher: EXTouch or Trivec?

With a recent HT rate of 77.88 and 32 reviews—many from hotels in Europe and the Americas—hoteliers clearly favor EXTouch’s usability and support. The ratings reflect consistent satisfaction with its stability and ease of deployment, especially in luxury and city hotels.

Trivec, lacking review data and recent feedback, cannot be rated confidently. Its larger market presence does not translate into recent user ratings, making it less reliable as a current choice.

Edge: EXTouch.

How Much Do EXTouch and Trivec Cost?

EXTouch’s Room-package Counter is priced at $300, with no freemium or subscription options listed. Its straightforward, one-time fee makes budgeting predictable for hotels seeking a focused package management tool.

Trivec's pricing details are unavailable, which suggests it likely offers customized quotes based on hotel size and needs. Larger hotels or chains may face higher costs, but transparency is limited.

What Type of Hotel Should Use EXTouch?

• Hotels that prioritize managing guest packages, such as spa or restaurant services, with a need for verification at redemption points.
• Teams that want to digitize and streamline departmental workflows around guest services.
• Hotels with a focus on operational accuracy and guest satisfaction in package handling.
• Hotels seeking hardware integration like card readers and POS terminals for service verification.
• Hotels that value automation and real-time data reporting to reduce manual work.

Not ideal if your hotel:

• Needs a broad, multi-purpose POS system for multiple outlets.
• Requires extensive third-party system integrations.
• Has a large enterprise with complex, multi-location operations that demand more extensive software features.

What Type of Hotel Should Use Trivec?

• Hotels with multiple restaurants, bars, or F&B outlets needing quick transaction processing.
• Hotels that want to integrate POS with booking, finance, and personnel systems.
• Operations that prioritize flexibility in payment methods, mobile POS, and beverage management.
• Large properties handling high transaction volumes and seeking scalable, reliable POS infrastructure.
• Hotels in European markets where Trivec has a strong presence and local support.

Not ideal if your hotel:

• Mainly focuses on package management or non-F&B operations.
• Seeks a low-cost, single-focus solution without extensive integrations.
• Desires a system with recent, high user satisfaction ratings.

The Bottom Line for Hotels

In summary, EXTouch Room-package Counter offers a specialized, well-supported solution for managing hotel packages, emphasizing ease of use and recent positive reviews. Its hardware integration, automated reporting, and departmental coordination features make it ideal for hotels that want to digitize package management and improve guest experience.

Trivec POS, with its broad features and extensive integrations, is better suited for hotels with multiple F&B outlets or those seeking a scalable, flexible POS system. Its large European presence and partner network make it appealing for hotels prioritizing operational breadth and system connectivity.

If your hotel’s focus is on a specialized package management solution backed by recent reviews, go with EXTouch. If you need an extensive POS platform that integrates with many hotel systems and supports large-scale operations, Trivec is the safer bet.