Compare Trustpilot vs CustomerCount Surveys vs Tripadvisor (Reputation Pro)

Compare Trustpilot vs CustomerCount Surveys vs Tripadvisor (Reputation Pro)

Guest Survey Software vendor comparison between Trustpilot vs CustomerCount Surveys vs Tripadvisor (Reputation Pro). Find out which Guest Survey Software is right for you based on realtime data from 1 verified hotelier reviews across 1 countries.

Ratings Summary

HT Score

Trustpilot

unranked

CustomerCount Surveys

unranked

Tripadvisor (Reputation Pro)

unranked

Popularity

Trustpilot

0 verified reviews

CustomerCount Surveys

0 verified reviews

Tripadvisor (Reputation Pro)

1 verified reviews

Likelihood to Recommend

Trustpilot

0%

CustomerCount Surveys

0%

Tripadvisor (Reputation Pro)

100%

Ease of Use

Trustpilot

0

CustomerCount Surveys

0

Tripadvisor (Reputation Pro)

5

ROI

Trustpilot

0

CustomerCount Surveys

0

Tripadvisor (Reputation Pro)

4.5

Implementation

Trustpilot

Not enough data available

CustomerCount Surveys

Not enough data available

Tripadvisor (Reputation Pro)

Not enough data available

Customer Support

Trustpilot

0

Verified Customer Support

CustomerCount Surveys

0

Verified Customer Support

Tripadvisor (Reputation Pro)

4.5

Verified Customer Support

Certificate of Excellence

Trustpilot

CustomerCount Surveys

Tripadvisor (Reputation Pro)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Trustpilot

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

CustomerCount Surveys

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Tripadvisor (Reputation Pro)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Trustpilot

Trustpilot

vs.

CustomerCount

CustomerCount

vs.

Tripadvisor

Take recommendations quiz

Customers

Top 3 Segments

Trustpilot

Resorts - 0%

Motels - 0%

Hostels - 0%

CustomerCount Surveys

Resorts - 0%

Motels - 0%

Hostels - 0%

Tripadvisor (Reputation Pro)

Other - 100%

Resorts - 0%

Motels - 0%

Featured clients

-

-

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

What Customers Are Saying

Most Recent Review

Trustpilot

Trustpilot doesn’t have any clients that have vouched for the product

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas

Most Positive Review

Trustpilot

Trustpilot doesn’t have any clients that have vouched for the product

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas

Most Critical

Trustpilot

Trustpilot doesn’t have any clients that have vouched for the product

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas

References

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-

-

General Info

Screenshots

Trustpilot doesn't have any screenshots

CustomerCount doesn't have any screenshots

Integrations

Trustpilot

Trustpilot doesn't have any integrations

CustomerCount Surveys

CustomerCount doesn't have any integrations

Tripadvisor (Reputation Pro)

Booking Engine (22) Channel Managers (22) Property Management Systems (20)

View all integrations (59)

Recent Company Updates

-

-

-

Recent Articles

Trustpilot

Trustpilot doesn’t have any recent articles

CustomerCount Surveys

CustomerCount doesn’t have any recent articles

Tripadvisor (Reputation Pro)

Tripadvisor doesn’t have any recent articles