Compare TrustYou (Reputation) vs Smart Host Messaging vs Travel Media Group (Reputation & Professional Review Response Services)

TrustYou

TrustYou (Reputation)

257 reviews
Smart Host GmbH

Smart Host Messaging

114 reviews
Travel Media Group

Travel Media Group (Reputation & Professional Review Response Services)

14 reviews

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Compare TrustYou (Reputation) vs Smart Host Messaging vs Travel Media Group (Reputation & Professional Review Response Services)

Reputation Management vendor comparison between TrustYou (Reputation) vs Smart Host Messaging vs Travel Media Group (Reputation & Professional Review Response Services). Find out which Reputation Management is right for you based on realtime data from 385 verified hotelier reviews across 66 countries.

TrustYou

TrustYou

Ranked 3 (out of 54)

4.4
257 reviews
View profile
Smart Host GmbH

Smart Host GmbH

Ranked 7 (out of 74)

4.7
114 reviews
View profile
Travel Media Group

Travel Media Group

Ranked 12 (out of 54)

5.0
14 reviews
View profile

Ratings Summary

HT Score

TrustYou (Reputation)

89 HTScore Icon

Smart Host Messaging

82 HTScore Icon

Travel Media Group (Reputation & Professional Review Response Services)

unranked HTScore Icon
Popularity

TrustYou (Reputation)

257 verified reviews

Smart Host Messaging

114 verified reviews

Travel Media Group (Reputation & Professional Review Response Services)

14 verified reviews
Likelihood to Recommend

TrustYou (Reputation)

88%

Smart Host Messaging

94%

Travel Media Group (Reputation & Professional Review Response Services)

100%
Ease of Use

TrustYou (Reputation)

4.5

Smart Host Messaging

4.7

Travel Media Group (Reputation & Professional Review Response Services)

4.8
ROI

TrustYou (Reputation)

4.3

Smart Host Messaging

4.4

Travel Media Group (Reputation & Professional Review Response Services)

4.5
Implementation

TrustYou (Reputation)

4.3

Smart Host Messaging

4.6

Travel Media Group (Reputation & Professional Review Response Services)

4.8
Customer Support

TrustYou (Reputation)

4.5

Verified Customer Support

Smart Host Messaging

4.9

Verified Customer Support

Travel Media Group (Reputation & Professional Review Response Services)

4.9

Verified Customer Support

Certificate of Excellence

TrustYou (Reputation)

Smart Host Messaging

Travel Media Group (Reputation & Professional Review Response Services)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

Case Management

SMS text messaging

TrustYou (Reputation)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Smart Host Messaging

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

Surveys & Feedback

Reporting & Analytics

Compliance & Privacy

Digital Registration & Check-in

Pre-Stay

In-Stay & Post Stay

Back-Office

Artificial Intelligence

Other

Travel Media Group (Reputation & Professional Review Response Services)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

TrustYou
vs.
Smart Host GmbH
vs.
Travel Media Group

Customers

Top 3 Segments

TrustYou (Reputation)

Resorts - 19%
Branded Hotels - 15%
Other - 14%

Smart Host Messaging

Resorts - 22%
Luxury Hotels - 18%
Bed & Breakfast & Inns - 11%

Travel Media Group (Reputation & Professional Review Response Services)

Branded Hotels - 36%
Other - 7%
City Center Hotels - 7%
Featured clients

TrustYou (Reputation)

Smart Host Messaging

Smart Host GmbH doesn’t have any featured brands available

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Pricing Available By Request

Smart Host GmbH has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Travel Media Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

TrustYou (Reputation)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Smart Host Messaging

Pricing Available By Request
Smart Host GmbH has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Travel Media Group (Reputation & Professional Review Response Services)

Pricing Available By Request
Travel Media Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
TrustYou
vs.
Smart Host GmbH
vs.
Travel Media Group

What Customers Are Saying

Most Recent Review

TrustYou (Reputation)

Good program to get an overview about the performance of the business

Digital Marketing & Performance Specialist from Berlin (Germany)

Smart Host Messaging

Direct marketing - targeted and successful

Geschäftsführer from Busum (Germany)

Travel Media Group (Reputation & Professional Review Response Services)

Attentive, responsive, great to work with!

Director of Sales
Most Positive Review

TrustYou (Reputation)

Connect with all social media related guest comments

Front Office Manager

Smart Host Messaging

Good tool but needs improvement

Marketing from Pontresina (Switzerland)

Travel Media Group (Reputation & Professional Review Response Services)

Fantastic Customer Service!

Director of Sales
Most Critical

TrustYou (Reputation)

Overview

Front Office Manager

Smart Host Messaging

Good tool but needs improvement

Marketing from Pontresina (Switzerland)

Travel Media Group (Reputation & Professional Review Response Services)

Amazing company to work with!

Vice President, Digital Strategy & eCommerce
References

TrustYou (Reputation)

Selim Imre
Rooms Division Manager Aska Hotels Sun Queen Beach

Shanna Davis
Marketing Manager Ayres Hotels

Smart Host Messaging

Smart Host GmbH doesn’t have any references available
-

General Info

Screenshots

Travel Media Group doesn't have any screenshots

Integrations

TrustYou (Reputation)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)

Smart Host Messaging

Property Management Systems (9) Hotel Restaurant POS Systems (4) Revenue Management Systems (3)

Travel Media Group (Reputation & Professional Review Response Services)

Property Management Systems (2)
Recent Company Updates

Smart Host Messaging

Smart Host GmbH doesn’t have any recent company updates

-
Recent Articles

Smart Host Messaging

Smart Host GmbH doesn’t have any recent articles

Travel Media Group (Reputation & Professional Review Response Services)

Travel Media Group doesn’t have any recent articles