Cloudbeds PMS vs. Ulyses (by Septeo Hospitality):
Which Is Right for You?

The Decision

Choosing between Cloudbeds PMS by Cloudbeds and Ulyses by Septeo Hospitality hinges on your hotel’s specific needs and growth ambitions. Cloudbeds offers a well-established, feature-rich platform with a proven track record and a broad global presence, making it a top choice for operations that demand reliability, ease of use, and extensive integrations. Ulyses, on the other hand, provides a flexible, service-oriented management platform that caters to multi-activity hotels or properties offering a range of experiences beyond traditional lodging. Are you ready to prioritize a mature ecosystem or a customizable, activity-focused solution?

Is Cloudbeds or Ulyses Better for Hotels?

Cloudbeds excels in simplifying hotel management with a unified platform trusted across 150 countries, backed by a high user rating of 4.63/5 from over 1,000 recent reviews. Its wide array of features—covering PMS, channel management, booking engine, reporting, and automation—addresses core operational challenges, especially for properties seeking scalability and international reach. Ulyses, meanwhile, positions itself as a versatile tool for multi-service hospitality businesses, effectively combining reservation, billing, and guest communication across multiple service lines. Given Cloudbeds’ extensive global footprint and recent review volume, it demonstrates higher market confidence.

Are you seeking a tried-and-true platform with proven results or a flexible system tailored for diverse hospitality services?

Cloudbeds vs Ulyses: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, easy-to-implement PMS with strong integrations, expandability, and a track record of reliability, go with Cloudbeds. Its extensive feature set—including analytics, inventory management, automated workflows, and a mobile app—serves properties of all sizes very well, especially those aiming for growth in international markets.

If your hotel operates multiple services like spa, activities, or retail alongside accommodation, and you require a platform that manages all those activities within a single interface, Ulyses may be more suitable. It’s designed to streamline sales, booking, and billing across various service lines, ideal for properties that want to improve operational efficiency and guest experience across a broader hospitality spectrum.

For properties prioritizing a globally recognized, extensively reviewed, and feature-rich PMS, Cloudbeds remains the stronger choice. But for multi-activity hotels seeking a flexible, vertically integrated management tool, Ulyses offers compelling adaptability.

Is Cloudbeds or Ulyses Easier to Use?

Cloudbeds scores a 4.6/5 for ease of use, with a streamlined, intuitive interface praised by users for simplifying daily tasks like reservations and housekeeping. Its onboarding process has a 4.45/5 rating, reflecting a relatively smooth setup and staff adoption process, even for properties new to PMS systems. Multiple reviews mention that staff find the platform accessible and easy to navigate with minimal training, which accelerates operational efficiency.

Ulyses, by comparison, does not have publicly available ease-of-use ratings or recent reviews, limiting direct comparison. Its interface is described as adaptable and tailored to specific operational needs, but without concrete user feedback, clarity on its usability remains limited.

Edge: Cloudbeds

Which Has Better Features: Cloudbeds or Ulyses?

Cloudbeds offers 44 shared features plus 20 unique capabilities, including PMS connectivity, advanced analytics, inventory management, multi-lingual support, unlimited channels, and integrated CRS—features that Ulyses does not publicly list or differentiate. Its automation tools like shift planning, automated reminders, guest apps, and ID scanning are particularly noteworthy, supporting operational efficiency and guest engagement.

Ulyses emphasizes booking, scheduling, orders, billing, and communication but lacks the extensive feature count and specialized tools that Cloudbeds provides. Its core strength appears to be flexibility rather than breadth.

Edge: Cloudbeds

Which Has Better Customer Support: Cloudbeds or Ulyses?

Cloudbeds enjoys a 4.4/5 customer support rating from over 1,000 recent reviews, with comments highlighting quick, relevant assistance and attentive service. Users frequently describe Cloudbeds’ support as responsive, enabling smoother onboarding and ongoing problem solving, which is critical for busy hotel teams.

Ulyses offers limited publicly available support ratings or recent reviews, making it difficult to judge support quality. Without this data, Cloudbeds’s demonstrably higher support rating gives it a clear advantage.

Edge: Cloudbeds

Which Has More Integrations: Cloudbeds or Ulyses?

Cloudbeds boasts 199 verified partners, including key integrations with OTA channels, payment gateways, and revenue management tools—many of which are essential for large or multi-channel operations. Its extensive marketplace allows for seamless connection with third-party systems, scaling as your hotel grows.

Ulyses provides only 13 verified integrations, mainly focused on core reservation and billing functions. Its smaller partner network may limit options for expanding connectivity or automating broader operational workflows.

Edge: Cloudbeds

Which Do Hoteliers Rate Higher: Cloudbeds or Ulyses?

Cloudbeds’s recent reviews highlight a 4.63/5 star rating from over 1,000 reviews in the last six months, with 91% likelihood to recommend and a strong NPS score of 8.92/10. Hoteliers of all sizes and segments praise its ease of use, support, and feature depth, especially in the boutique, hostel, and independent hotel segments.

Ulyses has no recent reviews or publicly available ratings, so it cannot be directly compared. The lack of recent feedback diminishes its credibility in this context.

Edge: Cloudbeds

How Much Do Cloudbeds and Ulyses Cost?

Cloudbeds charges a flat monthly fee of $600, with no free tier or trial available. Pricing includes full access to their extensive feature set, with no additional implementation fees, making it transparent but potentially costly for small properties.

Ulyses does not publicly disclose pricing details, making it difficult to compare upfront costs or value. Its flexible, service-focused approach suggests tailored quotes based on property size and needs.

What Type of Hotel Should Use Cloudbeds?

• Hotels that need a proven, scalable PMS with extensive integrations.
• Properties seeking a user-friendly system with comprehensive automation.
• Hotels aiming for international reach and multi-channel distribution.
• Boutique or independent hotels looking for high customization.
• Properties prioritizing reliable support and a broad ecosystem of third-party apps.

Not ideal if your hotel operates in a niche or requires highly specialized activity management beyond accommodation.

What Type of Hotel Should Use Ulyses?

• Hotels or resorts offering multiple services like spa, activities, or retail alongside lodging.
• Properties seeking a flexible, adaptable platform that consolidates various operations.
• Hotels with a focus on improving guest experience across diverse service lines.
• Businesses that want a platform tailored to their specific operational needs.

Not ideal if you need a globally established system with extensive integrations or strong support infrastructure.

Cloudbeds vs Ulyses: The Bottom Line for Hotels

Cloudbeds is the clear leader in the property management space for hotels seeking a mature, robust, and well-supported platform. Its extensive review base, wide feature set, and global presence make it the go-to solution for properties focused on growth, automation, and operational efficiency.

Ulyses offers a compelling alternative for multi-activity properties that prefer a customizable, integrated management suite tailored to a broader hospitality experience. Its flexibility makes it ideal for hotels with diverse service offerings, but the lack of recent reviews and detailed feature data makes it a less proven option in comparison.

Choose Cloudbeds if you prioritize proven reliability, extensive integrations, and broad industry recognition. Opt for Ulyses if your hotel operates multiple services and requires a flexible, activity-focused management solution to enhance operational cohesion and guest experiences.