Aven Hospitality Retailing vs. VoucherCart:
Which Is Right for You?

The Decision

Choosing an upselling platform for your hotel hinges on your specific needs—whether you want to broaden your retail offerings or focus on voucher sales. Aven Hospitality Retailing and VoucherCart both aim to enhance your revenue streams but differ significantly in features, user base, and integrations. Your choice should reflect your hotel’s size, target market, and operational focus.

Aven Hospitality offers a more comprehensive set of features tailored for larger, luxury hotels, while VoucherCart excels in simplicity and channel distribution, making it suitable for a wider variety of property types. Which one aligns with your hotel’s ambitions?

Is Aven Hospitality or VoucherCart Better for Hotels?

Both products address upselling—Aven Hospitality by enabling retail sales of goods, services, and experiences, and VoucherCart by simplifying the creation and sale of vouchers, gift cards, and memberships. While Aven Hospitality is designed to expand revenue beyond rooms, VoucherCart focuses on automating voucher and gift card sales.

Aven Hospitality’s strengths lie in its retailing capabilities, including personalized guest recommendations and inventory management. Conversely, VoucherCart’s core appeal is its ease of use, multi-channel distribution, and extensive automation features. Do you need broad retail capabilities or focused voucher sales?

Aven Hospitality vs VoucherCart: Which Should Your Hotel Choose?

If your hotel prioritizes building a resilient, diversified revenue stream—especially for luxury properties—Aven Hospitality is the better option, given its robust retail features and integrated fulfillment. It suits teams that want to upsell experiences, services, and products directly from their management system.

If your hotel needs a straightforward, cost-effective solution to increase sales via vouchers, gift cards, and memberships, VoucherCart offers a more accessible approach. It’s ideal for hotels aiming to boost revenue with minimal complexity through channel distribution and automation. Which revenue strategy aligns better with your hotel’s goals?

Is Aven Hospitality or VoucherCart Easier to Use?

Both products earn top scores for ease of use, with Aven Hospitality rated 5/5 and VoucherCart 5/5. Aven Hospitality’s onboarding process is rated 5/5, praised for its intuitive reservations system and streamlined retail management, supported by highly communicative support teams. Reviewers highlight that "the system is pretty intuitive," and onboarding is smooth.

VoucherCart also scores 5/5 for ease of use, with reviewers emphasizing its straightforward setup, supporting both front-end customer experience and back-end operations. They cite “easy to create offers,” and “supportive team,” as key strengths. Edge: Aven Hospitality, if your hotel values deep retail features integrated into your existing system.

Which Has Better Features: Aven Hospitality or VoucherCart?

Aven Hospitality packs 6 unique features, including Room Upgrade Merchandising, Digital Payment Capture, Automated Fulfillment, Guest Segmentation, and Dynamic Pricing—none available in VoucherCart. These features support personalized upselling and streamlined operations for larger hotels.

VoucherCart offers 2 exclusive features: Multi-Property Dashboard and Offer Orchestration, which facilitate sales across multiple venues and automate the customer journey from booking to post-stay. While both excel at core voucher sales, Aven Hospitality’s wider suite of retail features gives it an edge for hotels wanting more control and customization. Edge: Aven Hospitality.

Which Has Better Customer Support: Aven Hospitality or VoucherCart?

Both products receive outstanding support ratings, with Aven Hospitality rated 5/5 and VoucherCart nearly perfect at 4.92/5. Reviewers praise Aven Hospitality’s “excellent onboarding” and “very communicative support team,” emphasizing that help is always prompt and clear.

VoucherCart’s support is also highly rated, with users describing the team as “exceptional” and “very supportive,” often noting quick resolutions and helpful guidance. The slight edge goes to Aven Hospitality for its more recent mention of proactive support and onboarding experience that simplifies implementation.

Which Has More Integrations: Aven Hospitality or VoucherCart?

Aven Hospitality boasts 80 verified partners, including key PMS systems like Visual Matrix, Inntopia, and Profitroom, along with major RMS and payment providers. Its extensive integration network enables seamless data flow and operational efficiency.

VoucherCart has 8 verified partners, including Stripe, Cloudbeds, and Epos Now, with a handful of integrations primarily focused on payments and PMS systems. While sufficient for voucher management, it’s less versatile than Aven Hospitality in connecting with diverse hotel systems. Edge: Aven Hospitality.

Which Do Hoteliers Rate Higher: Aven Hospitality or VoucherCart?

Based on recent reviews, VoucherCart’s 13 reviews are all 5-star, with users praising its ease of use and revenue impact. Hotels across various segments, including boutique and city center properties, find VoucherCart particularly effective and user-friendly.

Aven Hospitality’s single review is neutral, with no recent feedback to establish a trend. Larger, luxury hotels seem to appreciate its comprehensive retailing features, but limited recent reviews reduce confidence in its current performance. Edge: VoucherCart.

How Much Do Aven Hospitality and VoucherCart Cost?

Aven Hospitality’s base pricing is $600, with no free tier or trial, indicating a premium investment for larger hotels seeking advanced features. Its pricing reflects its enterprise-ready capabilities and extensive integrations.

VoucherCart offers a more accessible starting point at $100, with no trial or free tier, making it appealing for smaller or budget-conscious properties. Its lower cost may also appeal to hotels seeking simple voucher sales without the need for extensive retail features.

What Type of Hotel Should Use Aven Hospitality?

• Hotels that want to diversify revenue streams beyond room sales, including retail, experiences, and services.
• Teams that need advanced upselling features like guest segmentation and dynamic pricing.
• Larger hotels or resorts with multiple outlets and complex operational needs.
• Hotels aiming for integration with a broad range of PMS and RMS systems.
• Hotels with the capacity to invest in a premium retail solution.

Not ideal if your hotel is small, with limited retail opportunities or budget constraints. It’s also not designed for properties seeking only simple voucher sales.

What Type of Hotel Should Use VoucherCart?

• Hotels that want to quickly boost revenue via vouchers, gift cards, and memberships.
• Teams seeking an easy-to-use platform with channel distribution and automation.
• Properties with multiple venues or channels that need centralized offer orchestration.
• Hotels with minimal IT resources, looking for straightforward setup.
• Hotels focused on predictable, repeatable sales growth through incentives.

Not ideal if your hotel requires deep retail management, advanced segmentation, or extensive PMS integrations. Larger resorts with complex retail operations might find VoucherCart’s offerings limited.

Aven Hospitality vs VoucherCart: The Bottom Line for Hotels

Aven Hospitality is a comprehensive retail platform that empowers hotels to sell a wide array of goods, services, and experiences, integrating deeply into existing systems. It’s best suited for luxury hotels and resorts aiming to expand their revenue streams and provide personalized upselling.

VoucherCart excels in simplicity and channel automation, making it ideal for hotels seeking straightforward voucher, gift card, and membership sales. Its lower cost and ease of use make it suitable for properties of all sizes looking for quick revenue boosts.

Choose Aven Hospitality if you need a full retailing solution with advanced features and integrations. Opt for VoucherCart if simplicity, affordability, and channel distribution are your priorities.

In conclusion, your decision should reflect your hotel’s size, revenue goals, and operational complexity. If you want to build a retail empire, Aven Hospitality is the clear choice; for quick, effective voucher sales, VoucherCart is the smarter pick.