Duve Upselling vs. Way:
Which Is Right for You?

The Decision

Choosing between Duve Upselling and Way hinges on your hotel’s operational needs and growth ambitions. Duve focuses on elevating guest experiences through personalized upselling and digital communication, while Way centers on streamlining brand activation management for broader marketing initiatives. Both aim to improve engagement, but their core functionalities serve different strategic goals. Are you seeking to boost revenue from guest interactions directly, or to amplify your brand’s presence through activations?

Duve’s comprehensive set of features, extensive integrations, and a solid review base make it the more proven option for hotels looking to increase ancillary revenue. Way, although newer and less reviewed, offers a simplified platform primarily for managing brand activations, not directly tied to guest upselling. So, which aligns better with your hotel’s immediate priorities?

Is Duve Upselling or Way Better for Hotels?

Duve’s main goal is to enhance guest experiences and drive revenue through targeted upselling, guest messaging, and contactless check-ins. Its platform is built for hotels seeking to increase in-stay revenue and streamline communication, with over 270 reviews and a recent surge of 21 reviews in the last six months. Conversely, Way’s platform is designed for managing brand activations, not guest-facing upselling, and lacks hotel-specific features and reviews. Do you want a platform that directly impacts guest spend or one that manages broader brand campaigns?

Duve’s recent reviews highlight its high user satisfaction, a 4.79/5 overall rating, and a 94% likelihood to recommend. Way’s absence of reviews and its focus on brand management suggest it’s less proven in the hotel context. Are you prioritizing a trusted, reviewed solution or exploring a less mature platform?

Duve vs Way: Which Should Your Hotel Choose?

If your hotel needs to increase revenue through personalized guest communication, automated upselling, and seamless integrations, Duve is the clear choice. It’s ideal for hotels of all sizes, especially those aiming to boost ancillary sales and improve operational efficiency. On the other hand, if your goal is to centralize brand activations, campaigns, and marketing initiatives without direct guest interaction, Way might suit your needs better, though it currently lacks hotel-specific features.

For hotels seeking proven ROI, Duve’s extensive review base, 91.17/100 HT Score, and proven case studies—such as hotels achieving 625% and 1120% ROI—make it the more compelling option. If your focus is on brand management and less on direct guest upsell, Way’s simplified platform could be considered, but its lack of hotel-specific features and reviews makes it less suitable for immediate hotel revenue growth.

Is Duve or Way Easier to Use?

Duve’s UI is rated 4.7/5 with positive reviews emphasizing its intuitive design, ease of onboarding, and mobile app flexibility. Users praise how straightforward it is to set up and start upselling, with many noting that staff quickly adopt its features. Reviews mention that Duve’s onboarding process is rated 4.65/5, and its customer support is highly rated at 4.63/5, indicating a generally smooth experience despite some initial setup complexity.

Way, lacking detailed reviews, provides no concrete data on usability or onboarding experience. Given its focus on brand activations and fewer hotel-specific features, it’s likely less complex but also less tailored for hotel staff operations. Edge: Duve.

Which Has Better Features: Duve or Way?

Duve offers a suite of 32 features exclusive to its platform, including mobile check-in, WhatsApp integration, automated replies, secure data protection, analytics dashboards, multi-channel messaging, guest profiles, room service ordering, digital payments, and offer orchestration. These capabilities directly support guest upselling, personalized communication, and operational automation.

Way, on the other hand, provides a centralized platform for launching and managing brand activations but lacks the hotel-specific upselling and guest engagement features. Its focus is on campaign management, not guest interaction. Edge: Duve.

Which Has Better Customer Support: Duve or Way?

Duve’s support ratings reflect a well-regarded team, rated 4.63/5, with reviews highlighting quick, professional assistance and regular follow-ups. Users note that Duve’s support is responsive, especially during onboarding, though some mention that setup can be complex.

Way provides no publicly available reviews or support ratings, making it impossible to assess its customer service quality. Given its current market presence and lack of review data, Duve’s support reputation is clearly stronger. Edge: Duve.

Which Has More Integrations: Duve or Way?

Duve boasts 65 verified partner integrations, including key systems like Stayntouch, HotelTime, RoomRaccoon, and apaleo. Its open API and multi-channel delivery options allow seamless connection with numerous PMS, channel managers, and payment providers, supporting a flexible hotel tech stack.

Way has only one verified integration, with no additional partners listed, limiting its ability to connect with essential hotel systems. For hotels that rely on multiple integrations to operate smoothly, Duve is the obvious choice. Edge: Duve.

Which Do Hoteliers Rate Higher: Duve or Way?

Duve’s 270 reviews, with a 4.79/5 overall rating, show strong hotelier satisfaction, especially among large and independent hotels. Recent reviews indicate ongoing positive feedback, with hotels praising its revenue impact and ease of use.

Way has no reviews or ratings, making it impossible to gauge user satisfaction. Its lack of proven hotel-specific results diminishes confidence in its effectiveness. For hoteliers seeking validated, high-rated solutions, Duve clearly leads. Edge: Duve.

How Much Do Duve and Way Cost?

Duve’s pricing is listed at a $900 monthly base fee, with no freemium or free trial options. It requires a significant investment upfront, reflecting its comprehensive feature set.

Way’s pricing details are not publicly available, and no trial information is provided. Its platform appears to be more suited for ongoing campaign management rather than a full guest engagement suite. Considering the proven value and transparent pricing, Duve offers clearer investment expectations.

What Type of Hotel Should Use Duve?

• Hotels that want to maximize revenue through personalized upselling, including early check-ins, late check-outs, and room upgrades.
• Hotels prioritizing contactless check-in and guest messaging.
• Hotels with multiple properties seeking centralized control and analytics.
• Hotels wanting to connect with third-party vendors for additional services.
• Teams aiming to automate guest communication and operational tasks.

Not ideal if:

• Your hotel operates on a very tight budget without immediate ROI.
• You prefer a simple, less feature-rich solution or don’t need advanced integrations.
• You’re primarily focused on brand campaigns rather than guest interactions.

Edge: Duve.

What Type of Hotel Should Use Way?

• Hotels or brands focused on launching brand activations, marketing campaigns, and customer engagement initiatives.
• Businesses seeking a single platform to manage and analyze activation data.
• Teams looking for a quick, easy way to centralize campaign tasks without needing hotel-specific features.
• Smaller operations or startups testing brand engagement strategies.

Not ideal if:

• Your primary goal is direct guest upselling or operational automation.
• You require deep integrations with PMS or hotel management systems.
• You need proven hotel-specific functionalities and support.

Edge: None—Way is less suited for hotel-specific operations.

Duve vs Way: The Bottom Line for Hotels

Duve offers a proven, feature-rich platform that directly enhances guest revenue and operational efficiency. Its extensive integrations, high user ratings, and recent reviews affirm its value for hotels looking to grow through upselling and contactless experiences.

Way provides a streamlined platform for managing brand activations but falls short in hotel-specific functionality, integrations, and reviews. It’s best suited for businesses focused on marketing campaigns rather than direct guest engagement.

If your hotel’s priority is increasing ancillary revenue, improving guest communication, and integrating seamlessly with your existing systems, Duve is the clear choice. Conversely, if your focus is on managing brand activations and marketing strategies, and you’re less concerned with direct guest interaction, Way may serve your needs—though it’s less proven in the hotel space.

In summary: For tangible, proven results directly impacting your hotel’s bottom line, Duve is the superior choice. Its extensive features, recent positive reviews, and broad integrations make it the safer, more effective investment for most hotels today.