Einheitlicher Posteingang

4/5 features

Team Messaging

Group and team messages to help staff stay on-task while staff training and support ensures everyone’s success.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Desktop-App (nicht webbasiert)

Macht das System sehr einfach zu bedienen Hoteliers müssen nicht daran denken, sich jeden Morgen anzumelden, und wenn es eine neue Nachricht/ein neues Ereignis gibt, sehen sie eine Benachrichtigung direkt auf ihrem Computer, so dass sie nicht alle 2 Minuten ihren Posteingang überprüfen müssen.
Fotos teilen
App
Handyfreundlich
Live Translations

Communicate with guests regardless of their native language with live translations as you message.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Mehrkanal

4/5 features

WhatsApp-Integration
Facebook-Messenger-Integration
SMS-Textnachrichten

SMS-Nachrichten | die Möglichkeit, mit Gästen per SMS zu kommunizieren, um sie zur Überprüfung einzuladen. Der Vorteil besteht darin, dass Hoteliers aus Datenschutzgründen oder Portalen, die diese Informationen nicht anzeigen, häufig keine E-Mail-Adresse des Gastes haben, sodass sie eine alternative Kommunikationsmethode benötigen. Außerdem wird die Welt immer mobiler, das heißt Hotel Tech sollte es auch sein. Task-Manager | die Fähigkeit, Aufgaben basierend auf Bewertungen/Daten/Erkenntnissen/usw. zu erstellen. damit andere Benutzer nachfassen können und Anfragen nicht verloren gehen. Ziele | auch KPIs genannt. Benutzer können Ziele für ihr Team festlegen, um Erfolg oder Misserfolg zu erreichen und zu bewerten. Dies ist für Auswertungszwecke wertvoll.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Automatisierung

4/5 features

Nachrichtenweiterleitung
Automatisierte Antworten
Chatbot

Zeit sparen: Antworten auf häufig gestellte Fragen automatisieren
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Offene API

Die Möglichkeit für andere Systeme, auf die Treueplattform zuzugreifen, um Treuepunkte/Meilen auszugeben, zu übertragen, einzulösen oder einzutauschen – dies ist keine grundlegende Voraussetzung für ein Treueprogramm, aber zunehmend wünschenswert.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.

Upselling & Zusatzleistungen

4/5 features

Upsell Marketplace

Manage products, services, room upgrades and more via a content management system that you can integrate into 1-to-1 and group messages to guests to promote upsells and generate ancillary revenue.
Offer Campaigns

Create personalized campaigns that target guests with room upgrades, spa services, on-property restaurants, room service and more.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Purchase Links

Send guests automated messages with a link to purchase a product or service set up in your customized ‘Upsell’ marketplace.
Charge to Folio

Post charges from guest purchases directly to the guest’s folio.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.

Aufgaben- und Anfrageverwaltung

4/5 features

Ticketing System
Tasks & Checklists

Automatically send service requests/work orders.
Inspections
Recurring Tasks

Easily set recurring tasks from daily, weekly, monthly, and quarterly.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

Umfragen & Feedback

4/5 features

Gästebefragungen mit Nachrichten
TripAdvisor Review Partner

Send automated requests for guest surveys and TripAdvisor reviews to boost your hotel’s online reputation.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.

Berichterstattung und Analysen

4/5 features

Analytics-Dashboard
Gästehistorie
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Team KPIs Dashboard

Set team objectives and track performance through response times, task completion rates, direct bookings, upsells, and guest ratings.
Custom Goal Setting

Customize goals and metrics to track for your team.

Compliance & Datenschutz

4/5 features

Automatisiertes Opt-In/Einholung von Einwilligungen
Gesicherter Datenschutz
Offene API

Die Möglichkeit für andere Systeme, auf die Treueplattform zuzugreifen, um Treuepunkte/Meilen auszugeben, zu übertragen, einzulösen oder einzutauschen – dies ist keine grundlegende Voraussetzung für ein Treueprogramm, aber zunehmend wünschenswert.

Digitale Anmeldung & Check-in

4/5 features

Document & Passport Scanning
Credit Card Authorization
Mobile Keys
Custom Fields

Create custom questions and fields to capture specific information from guests during online self-service checkin to customize your checkin flow.

Vor dem Aufenthalt

4/5 features

Chatbot

Zeit sparen: Antworten auf häufig gestellte Fragen automatisieren
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth Handover to Human Agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead Qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Interface Personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

In-Stay & Post-Stay

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Back-Office

4/5 features

Unified Omnichannel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User Profile Customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets

Künstliche Intelligenz

4/5 features

Chatbot

Zeit sparen: Antworten auf häufig gestellte Fragen automatisieren
Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyze Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

Seamless setup from an empty slate to the perfect Information Center.

MIS Specialist von 200 to 499 Zimmer Markenhotel in Pasco (United States of America)

Verifiziert

vor 14 Monaten

Our support technician Marcos, was able to work with our schedule to get our digital signage and information center back up quickly. This signage lets our guests check the weather and flight status right away, as well as promote events that are in the hotel.

Bewertung teilen

Training session.

Director of Operations von 10 to 24 Zimmer Ferienunterkünfte & Villen in Pensacola (United States of America)

vor 16 Monaten

We have just recently installed the Apple Tv's. So far, it seems very easy to use and pretty straightforward. But again, we will need more time to really know how to use all the features.

Monscierge Has Been So Helpful!

Marketing/Graphic Design von 10 to 24 Zimmer Bed & Breakfast & Gasthaus in Bloomington (United States of America)

Marcos has been very responsive and has made the set-up process as easy as possible. Very easy to use and ability to remotely upload and change content.

Top notch Customer Support team!

Technology - Business Systems von 500+ Zimmer Markenhotel in Las Vegas (United States of America)

The Customer Support/ Client Success team at Monscierge is amongst the best in the business. They are quick to respond and always go above and beyond to make sure their clients are taken care of and happy. Kudos to all!

Monscierge Apple TV

General Manager von 10 to 24 Zimmer Bed & Breakfast & Gasthaus in Fort Pierce (United States of America)

vor 17 Monaten

We love it, guests love it! The Apple Tv is very cost effective and super easy to use for staff and guests.

Monscierge's support is a fantastic help.

IT Support von 100 to 199 Zimmer Resort in (United Kingdom)

The support for monscierge is great. When ever we have an issue we always get a reply back in a good timely manner and are always kept update. Marcos have been our support representative and he is always helpful and has been great to deal with. The reason for using Monscierge is that we have 7 rooms with the ability to watch live TV channel...

Awesome and Efficient Staff!

Assistant Office Manager von 10 to 24 Zimmer Bed & Breakfast & Gasthaus in Canyon Lake (United States of America)

vor 18 Monaten

Before adding the Apple TV's to our property we had binders that constantly needed to be updated with attractions and it was a huge waste of paper. Now everything is digitalized and the first thing most guests look at is the TV so they see all of the information they need immediately instead of calling and ignoring the binder.

Monscierge is AWESOME!

Multi-Property Marketing Manager von 10 to 24 Zimmer Bed & Breakfast & Gasthaus in Chicago (United States of America)

vor 2 Jahren

Efficient and thoughtful technology that easily automates information sharing and request processing. Super easy to use for all guests and streamlined.

On Boarding with Monscierge

Owner/Manager von 1 to 4 Zimmer Bed & Breakfast & Gasthaus in Southwest Harbor (United States of America)

Easy access to guests recommendations in the area and ease of use of the Apple TV. Lots of features including guest requests, events, highlights of the property for guests to experience.

Unimpressive tech. Waste of time unless you have the right ISP and expensive Headend equipment

Short Term Rental Manager von 10 to 24 Zimmer Bed & Breakfast & Gasthaus in Payson (United States of America)

It was nice to use the hospitality TV service to have a digital guest book on the TVs, but I had to use their "Features" section to create a makeshift guest book, it worked but certainly not worth a subscription price of $20/mo per unit.

Products Reviewed

Gast-Messaging-Software

Hospitality-TV

What do you like most?

What do you dislike or think could be improved?

The Monscierge tech would be nice if it worked for smaller customers. From the start they made it seem like it was going to be simple and make the TV experience for guests simple, but every question I asked opened up more questions which they should have cleared up from day one. They also communicated with my ISP (SuddenLink, Altice) and said that their "Watch TV" app I wanted would work, but after buying the units of course, it was discovered that it won't work with our ISP. Either the team has no idea how their product works or they are just liars. The Monscierge app doesn't even have functionality to copy/paste events or anything across multiple properties, again not tailored to anything but large hotels. You have to ask support to customize your dashboard, rather than having full customization on the users end and they don't do exactly what was asked of them. On top of that, if you assign them to do something, they are weeks out to complete it for you, so you are dead in the water but still paying the subscription of course. The "Map" function did not work, won't upload PDF maps. It doesn't have a preview function when editing "Features", instead you have to upload one photo at a time, close the app from the ATV and open it back up to see if the formatting is correct.

Unternehmen	Funktionalität
Oracle Hospitality 89% von 414 Hotels empfohlen	Immobilienverwaltungssysteme
SHR Group 95% von 275 Hotels empfohlen	Hotelreservierungssysteme
Cendyn 86% von 251 Hotels empfohlen	Hotel-CRM und E-Mail-Marketing
ASSA ABLOY Global Solutions 95% von 143 Hotels empfohlen	Mobiler Schlüssel und schlüsselloser Zugang
Diese Integration wurde noch nicht von Sabre verifiziert. Sabre 86% von 64 Hotels empfohlen	Hotelreservierungssysteme
Amadeus 84% von 155 Hotels empfohlen	Tools für die Zusammenarbeit der Mitarbeiter
Hapi 96% von 53 Hotels empfohlen	Marktplätze & Integratoren
Diese Integration wurde noch nicht von SALTO Systems verifiziert. SALTO Systems 32% von 5 Hotels empfohlen	Mobiler Schlüssel und schlüsselloser Zugang
Diese Integration wurde noch nicht von Cisco Meraki verifiziert. Cisco Meraki 95% von 2 Hotels empfohlen	WLAN-Lösungen für das Gastgewerbe
Diese Integration wurde noch nicht von Cvent HQ verifiziert. Cvent HQ 85% von 2 Hotels empfohlen	Ausschreibungs- und Angebotsverwaltungssoftware

Apps Entdecken

Ressourcen

Tipps Bekommen

Team Messaging

Broadcast Messaging

Desktop-App (nicht webbasiert)

Fotos teilen

App

Handyfreundlich

Live Translations

Website Livechat

WhatsApp-Integration

Facebook-Messenger-Integration

SMS-Textnachrichten

Website Livechat

Nachrichtenweiterleitung

Automatisierte Antworten

Chatbot

Broadcast Messaging

Upsell Fulfillment Tracking

Offene API

Automated Workflows

Upsell Marketplace

Offer Campaigns

Upsell Fulfillment Tracking

Purchase Links

Charge to Folio

Room Upgrades Campaigns

Upselling Campaigns

Ticketing System

Tasks & Checklists

Inspections

Recurring Tasks

Upsell Fulfillment Tracking

Gästebefragungen mit Nachrichten

TripAdvisor Review Partner

Guest Reviews Campaigns

Analytics-Dashboard

Gästehistorie

Upsell Fulfillment Tracking

Team KPIs Dashboard

Custom Goal Setting

Automatisiertes Opt-In/Einholung von Einwilligungen

Gesicherter Datenschutz

Offene API

Document & Passport Scanning

Credit Card Authorization

Mobile Keys

Custom Fields

Chatbot

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth Handover to Human Agents

Click to Call

Lead Qualification

OTA Price Comparison

Interface Personalization

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Unified Omnichannel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User Profile Customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Chatbot

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling