Fewer emails, shorter queues: what a PMS-connected Guest App changed at Hotel am Fichtelsee

Hotel am Fichtelsee, a family-run 60-bed hotel in Fichtelberg, connected the Gastfreund Guest App to its 3RPMS property management system. Guests now check in online before arrival and find current hotel information in the app, saving 52 hours of front-desk time a month and cutting pre-arrival email enquiries by 68%.

Entourage sur-le-Lac automates 94% of guest enquiries and saves 440 hours of staff time with HiJiffy

Entourage sur-le-Lac was looking for something very specific: save time for the team without compromising guest service. As a busy lakeside resort just outside Québec City, guest communication is constant. With its stunning lakeside location and focus on wellbeing, the hotel attracts travellers keen to make the most of their stay. This means the front desk team is always fielding questions about breakfast times, outdoor activities, and booking logistics. While this interaction is vital, the sheer volume of repetitive enquiries was becoming a significant operational challenge.

AX Hotels achieves a 93% automation rate and 86% WhatsApp open rate across the full guest journey with HiJiffy

Running a multi-property hotel group in one of Europe’s most visited island destinations means guest communication never really stops. From the moment someone considers a booking to the final moments of their stay, there are questions to answer, services to promote, and experiences to deliver across every touchpoint. For AX Hotels, keeping up with that demand while giving its front office and reservations teams the space to focus on genuine hospitality was the core challenge. The group needed a way to handle high volumes of routine enquiries quickly and accurately, support guests throughout their entire stay, and turn those interactions into real commercial outcomes, including direct bookings and add-on purchases.

Guest App: Native app or web app? Why the modern hotel industry must reconsider this question.

"Nobody uses apps anymore." A common objection to guest apps, and only half the truth. It confuses a technical question with a strategic one. This whitepaper shows what really lies behind it, and why the answer is rarely either/or.

Akia bringt AI Voice auf den Markt, eine KI-Rezeptionistin, die Anrufe entgegennimmt und Zimmer bucht.

The same AI agent that runs guest messaging now picks up the phone, books rooms, and takes payment mid-call for hotels and vacation rentals.

roommaster führt KI-gestütztes Gästemanagement ein, um unabhängigen Hotels eine 24/7-Gästekommunikation zu ermöglichen

New platform handles guest conversations across web chat, WhatsApp, and email around the clock, converting inquiries into direct bookings

Hoteza und Shiji Daylight PMS eliminieren manuelle Arbeit am Empfang durch neue bidirektionale Integration

Hotels can now synchronize reservations, guest profiles, messaging, and folio data between both platforms.

30.000 € auf dem Tisch: SuitePad-Webinar analysiert die Umsatzlücke beim Zimmerservice

A live webinar with SuitePad CEO Moritz von Petersdorff-Campen shows hotels how to grow room service revenue without adding staff.

Room Service Benchmark Report 2026

The top 25% of hotels generate €257 per room per year from room service. The median generates €99. A 200-room hotel at the median leaves €31,000+ on the table annually. This gap isn't about location, brand, or budget. It's about six operational decisions most hotels aren't making.

COTT Electronics bringt Hotelier TV auf den Markt: Eine Streaming-Plattform für Hotelzimmer mit KI-Concierge und mobilem Begleiter

The Warsaw-based hospitality technology company introduces a cloud platform that turns hotel TVs into revenue-generating guest engagement hubs, with PIN-based setup, no contracts, and deployment measured in hours rather than weeks.

How Agnelo Fernandes is Making Cote Hospitality Epic

Cote Hospitality CEO Agnelo Fernandes set out to transform both the guest and associate experience across the company's resort and camp portfolio. By embedding ProfitSword, Hotel Effectiveness, and Alice into daily operations, the team shifted from reactive management to forward-looking, data-driven decision-making.

How FPG Helped Anantara Ubud Bali Achieve the #1 RevPAR Ranking in Asia

Shiji und dailypoint führen Echtzeitintegration für eine zentrale Datenquelle für Gästeinformationen in Hotels ein

New two-way sync between Daylight Property Management System (PMS) and dailypoint helps hotels streamline operations and personalize every stay.

Millennium Place Marina In Dubai Generates AED 5m in Incremental Revenue With FPG

Millennium Place Marina Dubai has ranked #1 amongst Millennium Hotels & Resorts in MEA for incremental revenue performance, achieving the highest room RevPAR uplift and overall RevPAR uplift across all products. Since implementing FPG’s front desk performance solution in 2019, the hotel has transformed guest check-in moments into measurable revenue results, steadily growing Room RevPAR impact from +1.20% in 2019 to +4.93% in 2025 — proving the powerful impact of engaged, performance-driven frontline teams.

SuitePad bringt kostenloses Benchmarking-Tool für Hotelzimmerservice auf den Markt – basierend auf Daten aus über 200.000 realen Bestellungen

New analyzer benchmarks any hotel menu against 500+ properties in two minutes. The research behind it shows a 2.6x revenue gap between top and bottom performers

Kritische Hoteldaten befinden sich in Ihrem Team-Chat auf persönlichen Geräten.

Your hotel's most critical operational and guest data is currently sitting on your departing employees' personal phones. Learn why relying on consumer apps is a serious data security risk and how to regain control of your data infrastructure.