dailypoint™ appoints Daniela Karadzhova as Director of Customer Success

dailypoint continues to expand globally, strengthening Customer Success remains a key priority.

RMS partners with SUNY Niagara to prepare tech-ready hospitality graduates

Giving hospitality students hands-on experience with the technology powering modern operations

Sandos Hotels & Resorts: +20% Increase in Direct Bookings in Less Than a Year

Sandos Hotels & Resorts operates six all-inclusive hotels in Spain. Until October 2025, its digital presence in the Spanish market was overshadowed by the global Sandos Hotels & Resorts brand, which also includes properties in Mexico. Sandos.es did not exist as a standalone brand: it lacked a distinct identity, its booking engine was not tailored to the needs of the European—particularly the Spanish—market, and its website conversion rate was low. Direct bookings accounted for less than 5% of total reservations. In October 2025, Sandos partnered with Neobookings with a clear objective: to establish Sandos.es as a dedicated brand for the Spanish market, strengthen its direct booking strategy, and build long-term guest loyalty. One result stood out from day one: at no point did bookings decline during the transition. On the contrary, direct bookings have grown steadily and consistently since the new strategy was launched. Although Sandos has been working with Neobookings for less than a full season, the results already demonstrate the impact of a focused direct booking strategy.

€30,000 on the Table: SuitePad Webinar Breaks Down the Room Service Revenue Gap

A live webinar with SuitePad CEO Moritz von Petersdorff-Campen shows hotels how to grow room service revenue without adding staff.

MARA Helps Imlauer Hotels Turn Guest Reviews Into Operational Action

The Austrian hotel group uses MARA across five properties to automate review responses, recognise staff performance, support investment decisions, and create service tickets from guest feedback.

Room Service Benchmark Report 2026

The top 25% of hotels generate €257 per room per year from room service. The median generates €99. A 200-room hotel at the median leaves €31,000+ on the table annually. This gap isn't about location, brand, or budget. It's about six operational decisions most hotels aren't making.

August Backs Alkimii’s Leading Hospitality Software Platform

Leading UK lower-mid-market private equity investor, August Equity, announces its backing of Alkimii, a specialist workforce and operations software platform serving hotels and hospitality providers. The deal reflects August’s continued interest in the Irish SME market, making it the firm’s twelfth investment in Ireland.

HIA Launches 4 AI Features Built Natively into its Hospitality ERP

New AI-powered capabilities help hospitality teams work smarter, move faster, and gain deeper operational visibility.

TrustYou and TravelMAX Announce Strategic Partnership to Bring AI-Powered Hospitality Technology to North Cyprus and International Markets

The partnership makes TravelMAX the exclusive referral partner for TrustYou's Hospitality AI platform in North Cyprus, giving hotels access to AI-driven guest experience, reputation and customer data solutions.

DIAMO and Hostaway Launch Integration to Bring AI-Powered Pricing and Marketing Technologies to Independent Properties

This partnership equips Hostaway customers with the two highest-impact levers of modern revenue strategy - dynamic pricing and digital marketing - through seamless, real-time data connectivity.

Oceanfront Growth: Direct bookings powered by The Guestbook

The Atlantic Hotel & Spa, a luxury all-suite oceanfront property in Fort Lauderdale, partnered with The Guestbook in September 2024 to reduce OTA dependence and build a scalable direct booking channel. The Guestbook is a cash-back loyalty platform that rewards guests on direct bookings and connects properties to a broader network of high-intent travelers — The Atlantic layered in additional marketing activations including Black Friday campaigns and member-exclusive offers to amplify reach.

Beyond Game Day: How Scholar Hotels turned event-driven visitors into loyal, returning guests

Scholar Hotels, which operates The Penn Stater Hotel & Conference Center and The Nittany Lion Inn at Penn State, partnered with The Guestbook to turn high-volume event visitors into loyal, returning guests.

HelloShift Releases First-Party Data on AI Voice Agent Performance Across Hotel Properties

15 months of real guest calls reveal that AI handles 75% of hotel phone traffic without human transfer -- and that a quarter of all calls arrive after front-desk hours

World Cup, Wanderlust and a Wait-and-See World: What's Shaping Global Summer Travel in 2026

US flight bookings are up but hotel searches are down. Intra-European travel is surging. And British travellers are leading World Cup demand globally. Sojern's summer 2026 travel data, explained.

Cloudbeds and Vacatia Spotlight Open API-Powered Platform Extensibility at HITEC

At HITEC, Vacatia shared how Cloudbeds Open API helps connect proprietary workflows with a unified platform, reducing fragmentation and creating a foundation for future AI use cases.

Landmar’s Direct Sales Grow +775% Since 2021 with Paraty Tech

Landmar Hotels partnered with Paraty Tech in 2021 to grow its direct channel in a destination dominated by tour operators. Four years later, direct sales have grown +775%, and the trend keeps accelerating.