The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
Nous avons analyse 549 avis verifies d'hoteliers, compare les fonctionnalites, les tarifs et des etudes de cas reelles pour identifier les points forts de chaque plateforme. Le bon choix depend du type de votre etablissement et de vos priorites :
HOTELTIME se distingue en ease of use and customer support — en particulier pour les etablissements brand (4.9/5) , avec des fonctionnalites exclusives comme Payment processing and Guest CRM.
PT. Supranusa Sindata se distingue .
Notes comparees basees sur 549 avis verifies d'hoteliers sur HTR.
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| Prix de depart | From $600/mo | Contact sales |
| Avis verifies | 549 | 0 |
Apres analyse de 549 avis verifies, les utilisateurs de HOTELTIME apprecient surtout user interface and learning curve, assistance technique, reporting and analytics, tandis que ceux de PT. Supranusa Sindata mettent en avant . Cliquez sur un theme pour voir ce que disent les evaluateurs.
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User Interface and Learning Curve
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Assistance technique
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Reporting and Analytics
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System Stability and Updates
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Customization Options
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Automation Features
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Optimisation mobile
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Comment chaque produit se classe parmi les fournisseurs Systèmes de gestion immobilière pour differentes tailles d'etablissements, types et regions — base sur les avis verifies d'hoteliers dans chaque segment.
Par taille d'hotel
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| Petit (10-24 chambres) ▾ | #5 219 avis | — |
| Moyen (25-74 chambres) ▾ | #3 238 avis | — |
| Grand (75-199 chambres) ▾ | #2 46 avis | — |
| Tres grand (200+ chambres) ▾ | #8 7 avis | — |
Par type d'etablissement
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| Boutique ▾ | #5 239 avis | — |
| Luxe ▾ | #3 241 avis | — |
| Enseigne / Chaine ▾ | #4 143 avis | — |
| Sejour prolonge ▾ | #4 49 avis | — |
Par region
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| Amerique du Nord | #52 4 avis | — |
| Europe ▾ | #2 384 avis | — |
| Asie-Pacifique ▾ | #5 111 avis | — |
| Moyen-Orient ▾ | #1 21 avis | — |
Choosing the right property management system (PMS) can significantly impact your hotel's operations, guest satisfaction, and revenue. HotelTime PMS by HOTELTIME is an established, feature-rich cloud platform trusted by over 650 properties worldwide, while PT. Supranusa Sindata offers a less-publicized, Indonesia-based solution focused on multi-property management and point-of-sale tools. Both aim to streamline hotel operations, but their market presence, features, and support differ dramatically.
Given their contrasting profiles, your decision hinges on your hotel’s size, location, and operational complexity. Do you need a globally proven, highly reviewed system with extensive integrations? Or a regional, flexible platform tailored to specific operational needs? Which aligns better with your future growth plans?
HotelTime PMS is a comprehensive, cloud-based solution with a proven track record in over 650 properties across more than 20 countries, supported by 433 recent reviews and a 4.83/5 overall rating. Its extensive feature set includes revenue management, CRM, automated night audit, online check-in, and integrations with third-party systems, making it suitable for properties of all sizes, from boutique hotels to resorts.
PT. Supranusa Sindata, on the other hand, is a regional provider based in Indonesia, with 27 years of experience and a focus on multi-property management, point of sale, and retail solutions. It lacks recent reviews and a broad public reputation, which makes assessing its reliability and feature depth more challenging.
While HotelTime’s reviews highlight its ease of use, support, and continuous innovation, PT. Supranusa Sindata offers tailored solutions for the Indonesian market with a focus on integrated management and support. Do you prioritize a globally tested platform with high user satisfaction, or are you seeking a regional partner with specialized offerings?
Edge: HotelTime PMS.
If your hotel needs a scalable, widely adopted PMS with a rich feature set, go with HotelTime. Its offerings include integrated CRS, guest CRM, EPoS, automated night audit, and support for multi-currency, multi-lingual environments—ideal for properties aiming for international guests or multiple locations.
If your focus is on a regional, fully integrated management system with strong point-of-sale capabilities, especially in Indonesia or Southeast Asia, PT. Supranusa Sindata could be a fit. Its solutions cater to both budget and luxury hotels, with tailored services for multi-property management and retail integrations.
For large, international hotels or chains seeking proven reliability, HotelTime’s extensive global presence and reviews make it the preferable choice. Conversely, if your hotel operates primarily within Indonesia and requires a localized approach with dedicated support, PT. Supranusa Sindata might serve your needs better.
Edge: HotelTime PMS.
HotelTime PMS boasts a high ease-of-use rating of 4.66/5, with reviews emphasizing its user-friendly interface and intuitive workflows. Its onboarding process typically scores 4.63/5, and support staff are praised for their responsiveness, which eases staff adoption across departments.
PT. Supranusa Sindata lacks detailed recent user feedback, but its regional focus suggests a customizable platform that might require more training and onboarding. The absence of recent reviews makes it difficult to assess its usability, especially for international users unfamiliar with localized interfaces.
Based on current data, HotelTime’s modern, accessible design offers a smoother experience for staff, especially those familiar with cloud systems. PT. Supranusa Sindata may require more initial effort to implement effectively.
Edge: HotelTime PMS.
HotelTime PMS offers over 51 unique features, including EPoS, integrated CRS, guest CRM, online check-in, automated night audit, revenue management, gift vouchers, and a built-in booking engine—covering nearly every operational need. Its modular system supports automation, multi-currency, multilingual capabilities, and extensive integrations with 58 verified partners.
PT. Supranusa Sindata provides a range of management tools, including hotel management, point of sale, and retail systems, but lacks detailed public information on specific features or a comparable count. Its focus appears more regional and less specialized for broad hotel operations.
If you prioritize a system with a vast array of features, automation tools, and proven integrations, HotelTime stands out. Should your needs be more niche or localized, PT. Supranusa Sindata may suffice, but limited public data hinders a full comparison.
Edge: HotelTime PMS.
HotelTime boasts a support rating of 4.73/5, with reviews highlighting quick, knowledgeable responses and proactive onboarding. Its global user base benefits from extensive online resources, regular updates, and a dedicated customer success team.
PT. Supranusa Sindata’s support details are limited, but it provides 24/7 support and consulting services tailored for the Indonesian market. Since it operates regionally without recent reviews available publicly, assessing its responsiveness or quality is difficult.
Given the volume of recent reviews and high support ratings, HotelTime offers more reliable and well-documented support. PT. Supranusa Sindata’s regional support may be strong locally but lacks recent independent validation.
Edge: HotelTime PMS.
HotelTime has a user rating of 4.83/5 based on 433 reviews, with recent feedback emphasizing its ease of use, operational efficiency, and support quality. Its property segments, including resorts and city hotels, consistently rate it highly, with 93% likelihood to recommend.
PT. Supranusa Sindata has no recent reviews or publicly available ratings, making it impossible to gauge user satisfaction or compare hotel segment-specific feedback.
The high review count and recent positive feedback strongly favor HotelTime, indicating broader hotel confidence and satisfaction.
Edge: HotelTime PMS.
HotelTime PMS is priced at a flat $600 monthly fee, with no mention of hidden charges or implementation fees. Its pricing model is straightforward, but additional costs may arise from optional modules or integrations.
PT. Supranusa Sindata does not publicly disclose pricing details, which suggests customized quotes based on hotel size and needs. Its regional focus might imply different pricing structures, possibly more flexible for local properties.
If predictable, transparent pricing is critical for your decision, HotelTime’s clear fee structure offers peace of mind. For tailored regional solutions, contact PT. Supranusa Sindata directly.
Not ideal if your hotel is a small, single-property operation with very localized needs or limited budget for system investment. HotelTime’s extensive features and global support suit medium to large properties aiming for growth and efficiency.
Not ideal if your hotel operates globally or requires a highly reviewed, proven international system. Its limited recent reviews and regional focus suggest it’s better suited for localized, specific operational needs.
HotelTime PMS is a comprehensive, globally tested platform with a vast feature set and a strong recent review base. Its high ratings in ease of use, support, and overall satisfaction make it a trusted choice for properties seeking operational efficiency and growth.
PT. Supranusa Sindata, meanwhile, offers a regional, flexible approach tailored to the Indonesian market, with a focus on multi-property and point-of-sale management. Its limited recent feedback and lower international visibility make it less suitable for global or large-scale operations.
If your hotel aims for international reach, advanced automation, and proven reliability, HotelTime PMS is the clear recommendation. For regional, cost-sensitive, or niche needs, PT. Supranusa Sindata could be worth exploring, but limited data presents challenges.
In conclusion, for most hotels looking for a robust, well-supported, and highly reviewed PMS, HotelTime PMS stands out as the better choice. Its widespread adoption and current positive feedback confirm its position as a leading property management system in the market.
La tarification des Systèmes de gestion immobilière est rarement simple. Voici ce que nous savons a partir des donnees tarifaires publiques de chaque fournisseur. Demandez toujours un devis personnalise pour la taille de votre etablissement.
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| Starting Price | From $600/mo | — |
Selon la base de donnees produits de HTR, HotelTime PMS et PT. Supranusa Sindata partagent 0 fonctionnalites. Voici les differences cles — les fonctionnalites que l'un possede et que l'autre n'a pas.
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| CRM invité | ||
| CRS intégré | ||
| Suivi des revenus annexes | ||
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| Vue Calendrier | ||
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Affichage des principales differences. 39 fonctionnalites supplementaires different entre ces produits.
Nous avons analyse 8 etudes de cas verifiees pour comparer ce que les hotels obtiennent reellement avec chaque plateforme sur quatre objectifs commerciaux cles.
"We needed to change an on-site system we were using as we wanted to move our operation forward. We achieved that with HotelTime systems. They are reliable, and stable and offer fea..."
Aucune etude de cas publiee pour cet objectif pour le moment.
"In 2018 we were choosing a system for our first completely self-service ART and design hotel. We decided on HotelTime and after 4 years I have to say that the choice was the right..."
Aucune etude de cas publiee pour cet objectif pour le moment.
Ce que les hoteliers apprecient
While the system’s intuitive interface and ease of learning are generally appreciated, a few users mention initial challenges due to the complexity of... While the system’s intuitive interface and ease of learning are generally appreciated, a few users mention initial challenges due to the complexity of features offered. Overall, once users become familiar with the system, it significantly enhances efficiency and simplifies hotel operations.
Bien que la réactivité et l'efficacité de l'équipe d'assistance soient appréciées, certains avis suggèrent que l'extension des horaires d'assistance t... Bien que la réactivité et l'efficacité de l'équipe d'assistance soient appréciées, certains avis suggèrent que l'extension des horaires d'assistance technique améliorerait encore l'expérience utilisateur, en garantissant une assistance permanente, notamment pour les utilisateurs internationaux.
HotelTime's robust reporting features are praised for providing comprehensive data insights into occupancy, revenue, and customer satisfaction. Users... HotelTime's robust reporting features are praised for providing comprehensive data insights into occupancy, revenue, and customer satisfaction. Users appreciate the variety of reports available for management, yet some desire more customization and advanced visualizations within the tool itself to better suit individual hotel needs.
Les points de friction pour les hoteliers
Some users voice a need for more customizable features, particularly in terms of reporting and interface personalization, which would allow hotels to... Some users voice a need for more customizable features, particularly in terms of reporting and interface personalization, which would allow hotels to better tailor the PMS to their specific operational strategies and guest services.
The automation capabilities in HotelTime, such as invoice processing and reservation management, are frequently mentioned for saving significant time... The automation capabilities in HotelTime, such as invoice processing and reservation management, are frequently mentioned for saving significant time for staff. Users highlight these features as reducing manual workload and minimizing the risk of human error, although they also express a desire for enhanced automation in guest communication and reporting.
Fonctionnalites uniques
Ou les notes divergent le plus
Cela depend de vos besoins. HotelTime PMS et PT. Supranusa Sindata partagent de nombreuses fonctionnalites Property Management Systems de base, mais chacun a des capacites uniques. HotelTime PMS propose 58 partenaires d'integration verifies, tandis que PT. Supranusa Sindata en propose 7. Consultez la comparaison des fonctionnalites ci-dessus pour voir les differences avant de changer.
Les petits hotels devraient privilegier la facilite d'utilisation et une mise en service rapide. HotelTime PMS est en tete pour la facilite d'utilisation avec 4.7/5 contre 0.0/5. Recherchez une tarification transparente et une option d'essai ou de demonstration. Filtrez les avis sur chaque page produit par taille d'etablissement pour lire les retours d'hotels similaires au votre.
HotelTime PMS : Non. PT. Supranusa Sindata : Non. Aucun des deux produits ne propose actuellement d'offre gratuite. La plupart des fournisseurs Property Management Systems proposent des demonstrations ou des essais — demandez-en un a chacun pour evaluer avant de vous engager.
Le HT Score est un classement composite qui prend en compte 4 groupes de criteres et plus d'une douzaine de variables pour aider les hoteliers a comparer objectivement les produits technologiques hoteliers. HOTELTIME a un HT Score de 91 et PT. Supranusa Sindata a 0. Voici comment le score est calcule.
| Groupe de criteres | Ponderation | Ce qu'il mesure |
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| Notes et avis clients |
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A quel point les utilisateurs recommandent-ils ce produit ? Score des notes, Volume d'avis, Part de voix, Profondeur des avis, Recence des avis, Etudes de cas ▾ Le facteur le plus fortement pondere. Analyse les notes de satisfaction moyennes (probabilite de recommandation, facilite d'utilisation, support, ROI), le nombre total d'avis par rapport aux pairs de la categorie, la recence des avis (au moins 20 avis sur les 6 derniers mois) et la part de voix parmi les clients hoteliers uniques pour detecter les biais de selection. |
| Ecosysteme partenaire |
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A quel point les partenaires technologiques recommandent-ils cette entreprise ? Recommandations des partenaires, Nombre d'integrations, Qualite des integrations ▾ Evalue les recommandations des partenaires comme des votes de confiance d'experts, le nombre d'integrations verifiees et la qualite de l'ecosysteme — la moyenne des HT Scores des partenaires d'integration. Les produits avec des ecosystemes d'integration de meilleure qualite sont plus susceptibles de fournir un ensemble technologique connecte. |
| Orientation client |
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A quel point cette organisation est-elle orientee client ? Support certifie, Regularite des avis, Completude du profil ▾ Evalue si l'entreprise a obtenu la certification HTR de support client, maintient une collecte d'avis reguliere dans le temps (un indicateur de culture axee sur le feedback) et tient a jour les profils produits avec les fonctionnalites, captures d'ecran, tarifs et caracteristiques. |
| Portee, perennite et ressources |
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Quelle est l'etendue de la portee et des ressources de cette entreprise ? Portee geographique, Perennite, Ressources de l'entreprise, Score de tendance ▾ Mesure la presence mondiale (pays et regions desservis), les annees d'activite comme indicateur de stabilite, les effectifs comme indicateur de ressources, et un score de tendance base sur les demandes d'acheteurs, les avis, les recommandations de partenaires et l'activite presse des douze derniers mois. |
Les notes et avis clients sont de loin le facteur le plus important dans l'algorithme du HT Score. HTR n'accepte aucun paiement pour un meilleur classement. Tous les avis sont verifies — seuls les professionnels du secteur hotelier avec des affiliations confirmees peuvent soumettre des notes. Voir la methodologie complete du HT Score →
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