Oram Hotels Saves About $63,000 on Housekeeping Across Two San Diego Hotels with SuitePad

Oram Hotels put SuitePad in all 258 rooms of The Guild and Granger in San Diego at the end of March 2026. In five months, guests skipped 3,158 cleanings, saving about $63,000, bought $7,440 in late check-out, and asked the in-room AI 2,832 questions.

Comment The Gale Miami a éliminé les files d’attente au lobby et unifié la communication avec les clients grâce à Canary

Lobby lines, phone trees, guests drowning in texts. The Gale Miami fixed all three without adding a single desk. See which move mattered most.

HiJiffy lance Email Copilot : IA qui rédige les réponses aux e-mails des hôtels

Guests wait nearly 15 hours for an email reply, even when hotel teams respond in under five. Email Copilot helps teams clear the overloaded inboxes faster, without ever sending a message on its own.

Eklo Hotels and Apaleo: growing with the group

Eklo Hotels moved all ten properties to Apaleo, automating reservation handling, group bookings and daily reporting. The result: at least 738 hours saved in a single month, with more time for teams to focus on guests.

Guestnet présente un agent IA qui collabore avec les équipes hôtelières

Built on years of direct integrations, the Guestnet AI Agent doesn't just retrieve information – it completes real transactions in every system connected to Guestnet

How YHA Australia Turned Guest Feedback Into Operational and Capital Decisions Across 18 Properties

YHA Australia uses the TrustYou Customer Experience Platform (CXP) to run a single reputation program across its national hostel network, moving from fragmented, platform-by-platform monitoring to a single, trend-aware view that informs everything from daily review responses to multi-year capital investment.

The Bank Hotel Istanbul Brings Its 1867 Bank Building Into Modern Hospitality with SuitePad

The Bank Hotel Istanbul, a 61-room Design Hotels by Marriott member in an 1867 bank building, put SuitePad in every room in May 2026. In four months, guests averaged 5:21 per session, skipped 251 housekeeping nights saving €2,008, and 90% rated their stay as happy.

Elounda Hotels and Resorts Generates €200,000 in New In-Room Revenue in One High Season with SuitePad

Elounda Hotels and Resorts, a luxury hotel group on Crete, runs SuitePad in 365 rooms. In the 2025 high season from May to September, guests placed €200,000 in orders from the room, spent more than five minutes per session, and skipped 1,077 cleanings through the Green Option.

Time Savings & Transparent Handovers at Steigenberger Vienna

Steigenberger Hotel Herrenhof Vienna handles around 45 guest requests every day. With hotelkit, 75% are completed within 30 minutes, while digital handovers keep teams informed across shifts.

The Hotelier’s Guide to Agentic AI: The Future of Hotel Operations

AI is reshaping how hotels manage everyday operations and guest interactions. This whitepaper explores how agentic AI and AI-powered concierge technology can move hotels beyond task automation toward more connected, responsive operations. It examines practical applications across booking, guest communication, check-in, service requests, upselling, and checkout. Featuring insights and real-world deployment experience from Yanolja Cloud Solution, the report offers a practical look at how hotels can adopt AI to simplify operations while delivering more responsive guest experiences.

How Novotel Geelong Achieved a 58% Online Check-in Rate and Increased Room Upsell Revenue by 200% with Duve

Novotel Geelong, a 109-room Accor property in Australia, replaced a patchwork of separate tools for messaging, guest app, and upsells with Duve. The result: a 58% online check-in rate, 8 fewer reservation staffing hours per week, and upsell revenue up more than 200% with no third-party commission.

Logiciel intelligent rencontre matériel robuste : Straiv présente un nouveau kiosque intérieur modulaire pour l'industrie hôtelière

With its new kiosk offering, Straiv delivers an all-in-one modular check-in solution

The Generational Compass in Hotel Operations

This White Paper by Heilbronn University reveals how different generations truly view digital hotel services from tech-savvy Gen Z demanding full autonomy to "Best Agers" fearing a loss of personal touch. Based on exclusive empirical data from 154 guests across three age cohorts, the study exposes the hidden barriers holding guests back and provides a clear blueprint for the future of hospitality. Discover how a smart hybrid approach automates administrative friction so your team can focus on what actually matters: exceptional human connection.

Fewer emails, shorter queues: what a PMS-connected Guest App changed at Hotel am Fichtelsee

Hotel am Fichtelsee, a family-run 60-bed hotel in Fichtelberg, connected the Gastfreund Guest App to its 3RPMS property management system. Guests now check in online before arrival and find current hotel information in the app, saving 52 hours of front-desk time a month and cutting pre-arrival email enquiries by 68%.

Entourage sur-le-Lac automates 94% of guest enquiries and saves 440 hours of staff time with HiJiffy

Entourage sur-le-Lac was looking for something very specific: save time for the team without compromising guest service. As a busy lakeside resort just outside Québec City, guest communication is constant. With its stunning lakeside location and focus on wellbeing, the hotel attracts travellers keen to make the most of their stay. This means the front desk team is always fielding questions about breakfast times, outdoor activities, and booking logistics. While this interaction is vital, the sheer volume of repetitive enquiries was becoming a significant operational challenge.

AX Hotels achieves a 93% automation rate and 86% WhatsApp open rate across the full guest journey with HiJiffy

Running a multi-property hotel group in one of Europe’s most visited island destinations means guest communication never really stops. From the moment someone considers a booking to the final moments of their stay, there are questions to answer, services to promote, and experiences to deliver across every touchpoint. For AX Hotels, keeping up with that demand while giving its front office and reservations teams the space to focus on genuine hospitality was the core challenge. The group needed a way to handle high volumes of routine enquiries quickly and accurately, support guests throughout their entire stay, and turn those interactions into real commercial outcomes, including direct bookings and add-on purchases.