How Agnelo Fernandes is Making Cote Hospitality Epic

Cote Hospitality CEO Agnelo Fernandes set out to transform both the guest and associate experience across the company's resort and camp portfolio. By embedding ProfitSword, Hotel Effectiveness, and Alice into daily operations, the team shifted from reactive management to forward-looking, data-driven decision-making.

How FPG Helped Anantara Ubud Bali Achieve the #1 RevPAR Ranking in Asia

Shiji et Dailypoint lancent une intégration en temps réel pour une source unique d'informations fiables sur les clients dans les hôtels.

New two-way sync between Daylight Property Management System (PMS) and dailypoint helps hotels streamline operations and personalize every stay.

Millennium Place Marina In Dubai Generates AED 5m in Incremental Revenue With FPG

Millennium Place Marina Dubai has ranked #1 amongst Millennium Hotels & Resorts in MEA for incremental revenue performance, achieving the highest room RevPAR uplift and overall RevPAR uplift across all products. Since implementing FPG’s front desk performance solution in 2019, the hotel has transformed guest check-in moments into measurable revenue results, steadily growing Room RevPAR impact from +1.20% in 2019 to +4.93% in 2025 — proving the powerful impact of engaged, performance-driven frontline teams.

SuitePad lance un outil gratuit d'analyse comparative du service en chambre pour les hôtels, basé sur les données de plus de 200 000 commandes réelles.

New analyzer benchmarks any hotel menu against 500+ properties in two minutes. The research behind it shows a 2.6x revenue gap between top and bottom performers

Des données hôtelières critiques se trouvent dans la messagerie d'équipe sur vos appareils personnels.

Your hotel's most critical operational and guest data is currently sitting on your departing employees' personal phones. Learn why relying on consumer apps is a serious data security risk and how to regain control of your data infrastructure.

Trybe nomme Erica Martin directrice des ventes pour stimuler la croissance en Amérique du Nord

Erica’s appointment marks another key milestone in Trybe’s North American growth strategy

COURTYARD BY MARRIOTT SEMINYAK BALI ACHIEVES +6% REVPAR GROWTH WITH FPG

Located in the heart of Seminyak, one of Bali’s most popular resort destinations, Courtyard by Marriott Seminyak Bali is renowned for its vibrant atmosphere and dedication to guest satisfaction. Behind the scenes, the hotel’s leadership team has been quietly redefining performance success, leveraging FPG’s data-driven platform to enhance upselling performance, motivate staff and streamline operations.

SmartStay simplifie l'expérience client à l'aéroport Te Arikinui Pullman d'Auckland

The lobby at Te Arikinui Pullman Auckland Airport has recently undergone a subtle yet impactful transformation.

TrustYou et Apaleo présentent « Moments magiques » : une communication client permanente et réactive grâce à l’IA.

How hotels turn every conversation into revenue, recognition, and loyalty

Improving guest experience & direct revenue

The Regency Hotel Kuwait Ranks #1 In Regional Performance With FPG

The Regency Hotel Kuwait's partnership with FPG produced exceptional outcomes in 2025.

TFE Hotels s'associe à Like Magic pour une solution de gestion du parcours client de nouvelle génération.

International hotel group TFE Hotels partners with Swiss-based guest experience and operations platform Like Magic to deliver a new guest journey management solution across its portfolio.

SuitePad étend son activité au-delà des hôtels aux croisières grâce à une collaboration avec Celestyal.

SuitePad is Expanding its Platform to the Cruise Industry With Celestyal Collaboration

Malgré l'intensification des pressions opérationnelles à l'échelle mondiale, la satisfaction des clients est de nouveau en hausse.

Global guest satisfaction hits 86.7% as 40M reviews across 12,000 hotels reveal rising expectations and widening regional and segment gaps

AI in Hospitality: Why the Real Opportunity Lies During the Stay

This whitepaper explains why most hotels use AI before arrival, but not during the stay where service pressure is highest. It shows the gap between guest openness to AI and hotel hesitation to use it in real time. The paper outlines three practical pillars to help hotels turn AI from pilots into everyday operations without losing the human touch.