Aiello is a leading AI solutions brand renowned for its AielloOne platform—an all-in-one SaaS management solution tailored for the hospitality industry. AielloOne covers key touchpoints throughout the entire guest journey, from pre-arrival planning to post-checkout experiences, empowering hoteliers to boost operational efficiency and unlock new revenue streams. The flagship product, Aiello Voice Assistant (AVA), has received numerous accolades. Since 2019, AVA has been deployed in over 200+ hotels, covering 20,000 rooms, and has handled over 14 million inquiries from 2.5 million users in Chinese, Japanese, Thai, Korean, and English. By leveraging AI technology, Aiello is driving digital transformation in hospitality, creating a more efficient and competitive future for hoteliers worldwide.

Crave AI is a cutting-edge conversational AI platform designed specifically for hotels, transforming how properties engage with guests across digital touchpoints. Unlike traditional chatbots, Crave AI blends natural conversation with dynamic visuals—creating a more intuitive and interactive guest experience. Whether it's answering questions, promoting services, or processing requests, Crave AI provides instant, visual-rich assistance that enhances satisfaction and drives revenue.

Core Capabilities:

 

• Enhance interactions with visuals: Use the AI Display Window to show menus, videos, booking forms, and more—making conversations more engaging and actionable than plain-text chat.

• Offer instant human assistance: Seamlessly connect guests to live staff via video chat for personalized service when needed.

• Engage guests across all channels: Provide 24/7 AI support across voice, text, kiosks, in-room tablets, and web platforms to meet guests wherever they are.

• Customize AI to your brand: Tailor the AI’s responses and personality to align with your hotel’s branding and service standards.

• Ensure secure, personalized service: Maintain guest trust with secure transactions and privacy-focused design that keeps personal data protected.

Sweeply’s Guest Page lets guests personalize their stay by choosing housekeeping preferences, requesting services, or opting into green stay programs—right from their phone, no app needed. It empowers guests with control while helping hotels reduce unnecessary cleanings and improve operational efficiency. The result is a smoother, more sustainable guest experience that feels tailored and modern.

Aitrago LMS can be downloaded from Google Play. It is an eco-friendly system as reusable and recyclable tags are used to avoid printing of paper tags. It also eliminates paper record. Benefits: Faster baggage drop off in a matter of seconds. Accurate storage space estimation prior to peak checkout period. Optimal storage location assignment. Improve the efficiency of arrival luggage handling particularly for "deliver to room" service with automatic alert on overdue "deliver to room" orders. Optimize staff efficiency to save cost. Improve guest experience with innovation and convenience. **Contact us: [email protected] **Website: www.aitrago.com Watch the videos: ***Luggage Storage Management: https://www.youtube.com/watch?v=Uid5yAB-hqs ***Digital Concierge: https://www.youtube.com/watch?v=12r7P8stkuY