Al Khoory Hotels selects Shiji’s Daylight PMS and Infrasys POS to power guest-centric hospitality across its portfolio

Shiji, the global leader in hospitality technology, today announced that Al Khoory Hotels, a UAE-based hotel group known for combining contemporary comfort with warm Arabian hospitality, has selected Shiji’s Daylight PMS, Infrasys POS, and Reviewpro Reputation to support its operations. The decision represents a strategic step in Al Khoory Hotels’ continued focus on service excellence, operational efficiency, and technology designed around the needs of the modern guest.

By adopting Daylight PMS, Infrasys POS, and Reviewpro Reputation, Al Khoory Hotels is establishing a unified, cloud-based technology foundation that connects guest data, hotel operations, and on-property service delivery. Built on the Shiji Platform, the solutions enable the group to better understand guest preferences, streamline workflows across departments, and uphold the highest standards of data security and privacy.

Al Khoory Hotels operates in a competitive urban hospitality environment where consistency, speed, and personalization are essential. Legacy systems and fragmented technology can limit visibility across departments and properties, making it harder for hotel teams to focus fully on the guest. Shiji’s Daylight PMS was designed from the ground up to address these challenges, featuring a modern cloud architecture, a single guest profile, and flexible integrations that support both current operations and future growth.

In parallel, Infrasys Cloud POS provides a robust, enterprise-grade point-of-sale solution purpose-built for hotel food and beverage environments. By standardizing POS operations across outlets, Al Khoory Hotels gains real-time visibility into performance while enabling service teams to work more efficiently and intuitively.

“Hotels like Al Khoory succeed by delivering reliable, thoughtful service at every touchpoint,” said Andreas Duerkoop, Vice President for the Middle East at Shiji. “Daylight PMS and Infrasys POS were built with that reality in mind, placing the guest profile at the center while giving hotel teams secure, flexible tools that simply work. We’re proud to support Al Khoory Hotels as they invest in technology that strengthens both operational excellence and the guest experience.”

At the heart of Shiji’s platform is the single guest profile, which allows hotels to consolidate guest information across systems and stays, enabling more personalized and consistent service. Daylight PMS is built on a microservices and API-first architecture, allowing Al Khoory Hotels to adapt its technology stack over time without disruption.

Security and privacy are foundational to the platform’s design. Shiji’s cloud solutions support strict data protection requirements, helping hotels safeguard guest information while remaining compliant with relevant regulations. This approach allows hotel teams to confidently leverage guest data to enhance service without compromising guest trust.

“At Al Khoory Hotels, our focus has always been on delivering dependable quality and genuine hospitality,” said Arun Kumar, General Manager at Al Khoory Hotels. “As guest expectations evolve, having the right technology partner is critical. Shiji’s platform supports our teams behind the scenes while helping us create smoother, more connected experiences for our guests.”

With Daylight PMS and Infrasys POS in place, Al Khoory Hotels is positioned to benefit from a unified data environment, improved operational visibility, and technology that scales with the group’s needs. The implementation reflects a broader industry shift toward cloud-native platforms that prioritize guest experience, staff usability, and long-term flexibility.

About Al Khoory Hotels

Al Khoory Hotels, a prestigious chain of seven hotels in Dubai, perfect for business travelers and tourists alike. Having strategic locations provide easy access to key city attractions and scenic locations, while their modern facilities ensure a comfortable and pleasant stay. Enjoy high-speed Wi-Fi, an enticing range of dining options, and exceptional service. With a commitment to quality and hospitality, Al Khoory Hotels make every guest feel at home.

For more information, visit https://www.alkhooryhotels.com/