Asksuite Launches Auto Kanban, Turning Hotel Chats Into a Real-Time Reservation Sales Pipeline
The new feature automatically organizes hotel conversations into a visual sales funnel, giving reservation teams full visibility of every open negotiation without switching platforms.
Asksuite, the global leader in AI reservation assistance and omnichannel communication for hotels, continues to push the boundaries of hotel technology. The platform has already facilitated over 2 billion messages between hotels and travelers. The company serves globally recognized chains like Hard Rock, Radisson Hotel Group, InterContinental Hotels Group (IHG), and Best Western Hotels & Resorts.
Today, Asksuite announces the launch of Auto Kanban, a significant update to its omnichannel platform that transforms the way hotel reservation teams view, organize, and manage their conversations in real time.
From a list of chats to a live reservation pipeline
Most hotel reservation centers manage negotiations the same way: a flat list of conversations with no stage context, no priority signal, and no visibility into how long each guest has been waiting for a response. Quotes go cold. Bookings don’t happen. Managers rely on reports to understand what is happening right now.
Auto Kanban changes this entirely.
With Auto Kanban, every conversation in the live chat is automatically organized into a visual Kanban board, structured by negotiation stage. Cards move through the pipeline on their own, driven by interactions and automatic tag assignments, with no manual sorting required. Reservation managers gain instant visibility of every open proposal, the stage each negotiation is at, and exactly how long each traveler has been waiting for a reply.
The result: fewer lost quotes, more direct bookings, and a reservation team that always knows what needs attention.
Three pillars of the product
Auto Kanban delivers three core capabilities that define its value:
1. Automated control: conversation cards advance through the pipeline automatically, based on interactions and tag assignments. The team does not need to manage the Kanban — the Kanban manages itself.
2. Real-time visibility: all open proposals are visible by negotiation stage, with each guest’s wait time displayed on the screen. A view of the reservation funnel that did not previously exist.
3. Full personalization: hotels can create custom pipelines with their own stages, tag combinations, and access rules. Kanban adapts to the reservation center, not the other way around.
Already in use, and already making an impact
Auto Kanban was developed and validated with a group of beta clients before its official launch. The reactions from early users reflect the gap the product fills:
“I am living a dream. This can go down in history.” — Amaury, RB Hotelaria
“This is exactly what we wanted.” — Patrícia, Nacional Inn
Availability
Auto Kanban is available today for all Asksuite clients at no additional cost. Activation requires no technical setup. Hotels can enable Auto Kanban Mode directly from the platform interface. Custom pipelines can be created and deployed in minutes.
Hotels not yet using Asksuite can schedule a demonstration at asksuite.com.
