Asksuite Hotel Chatbot

4.9 (552 REVIEWS)

HTR Score icon
HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Lucas, Fiona, Daniel + 34 more experts recommend Asksuite

Read Recommendations
Product Banner

Asksuite Hotel Chatbot

4.9 (552 REVIEWS)

Ranked 1 (out of 25) in Hotel Chatbots

2023 Winner Hotel Software

Hoteliers voted Asksuite as the #1 Hotel Chatbots provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

World leader in AI-GPT reservation agents & service platform for hotels and resorts focused on boosting direct bookings and revenue.

More than 50% of Asksuite’s reviews come from Brazil.

Ratings Summary

4.9
Excellent
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Asksuite Hotel Chatbot is the #1 most trending product in the Hotel Chatbots category (out of 25) and the #51 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Asksuite has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Asksuite as the #1 Hotel Chatbots provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Asksuite Hotel Chatbot
Founded in 2017 | Headquarters in Brazil | 100 employees
Asksuite is a global leader in AI reservation agents and omnichannel communication for independent hotels, groups, and resorts. Its mission is to empower Reservation, Marketing, and Sales teams by converting service requests into direct bookings and revenue. Asksuite offers centralized control over all hotel communication channels with the highest level of automation. For four consecutive years, Asksuite has been awarded the #1 spot as the Best AI Reservation Agent by HotelTechAwards.

Capabilities

AskGPT

Suggestions for nearest available dates

Inbound Email Integration

Omnichannel AI & LiveChat

Multilingual AI

Features

Messaging & Communication

4/5 features

Bookings & Reservations

4/5 features

Messaging Channels

4/5 features

Workflow Automation

4/5 features

Concierge Services

4/5 features

Available Add-ons & Modules

Multi-channel Chatbot

Hotel Chatbots
Our reservations assistant is available in the main communication channels: website chat (mobile and desktop), WhatsApp, Facebook, Instagram, Google Messages, and email.

INCLUDED

Natural Language

An intelligent assistant that understands open questions, slangs, and expressions. And if you don’t feel like typing, you can just click the buttons.

INCLUDED

Real Time Translations

Answer travelers automatically in more than 25 languages.

INCLUDED

Staff Inbox

Guest Messaging Software
Staff dashboard to communicate with guests beyond their booking and during their stay to personalize customer service.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Asksuite Average Asksuite

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

2

Success Stories

2

References

6

Featured Customers

Popularity by Segment

Size

24 | X-Small (1-9 room)

57 | Small (10-24 room)

115 | Medium (25-74 room)

176 | Large (75-199 room)

147 | X-Large (200+ room)

Country

382 | Brazil

32 | Mexico

25 | Spain

19 | Ireland

15 | United Kingdom

8 | Colombia

7 | Italy

7 | Peru

6 | Argentina

5 | Uruguay

5 | Costa Rica

5 | Croatia

4 | Turkey

4 | Ecuador

3 | Egypt

2 | United Arab Emirates

2 | Maldives

2 | Barbados

1 | Germany

1 | Slovenia

1 | Greece

1 | India

1 | Namibia

1 | Dominican Republic

1 | Hungary

1 | Vietnam

1 | Saudi Arabia

1 | Czech Republic

1 | South Africa

1 | Panama

1 | Oman

1 | Canada

1 | Sierra Leone

1 | United States of America

Type

153 | Resorts

113 | Luxury Hotels

100 | Bed & Breakfast & Inns

67 | City Center Hotels

62 | Boutiques

49 | Branded Hotels

35 | RV Parks & Campgrounds

35 | Vacation Rentals & Villas

23 | Hostels

16 | Extended Stay & Serviced Apartments

15 | Limited Service & Budget Hotels

9 | Airport/Conference Hotels

7 | Motels

Region

418 | South America

76 | Europe

34 | North America

11 | Middle East

4 | Asia Pacific

3 | Central America

3 | Africa

Category

552 | Hotel Chatbots

Hotelier Rating

Excellent
525
Very Good
18
Average
8
Poor
1
Terrible
0

Property Size

  • X-Small (24)
  • Small (57)
  • Medium (115)
  • Large (176)
  • X-Large (147)

Country

  • Brazil
    Brazil
    (382)
  • Mexico
    Mexico
    (32)
  • Spain
    Spain
    (25)
  • Ireland
    Ireland
    (19)
  • United Kingdom
    United Kingdom
    (15)
  • Colombia
    Colombia
    (8)
  • Italy
    Italy
    (7)
  • Peru
    Peru
    (7)
  • Argentina
    Argentina
    (6)
  • Uruguay
    Uruguay
    (5)
  • Costa Rica
    Costa Rica
    (5)
  • Croatia
    Croatia
    (5)
  • Turkey
    Turkey
    (4)
  • Ecuador
    Ecuador
    (4)
  • Egypt
    Egypt
    (3)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • Maldives
    Maldives
    (2)
  • Barbados
    Barbados
    (2)
  • Germany
    Germany
    (1)
  • Slovenia
    Slovenia
    (1)
  • Greece
    Greece
    (1)
  • India
    India
    (1)
  • Namibia
    Namibia
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Hungary
    Hungary
    (1)
  • Vietnam
    Vietnam
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • South Africa
    South Africa
    (1)
  • Panama
    Panama
    (1)
  • Oman
    Oman
    (1)
  • Canada
    Canada
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • United States of America
    United States of America
    (1)

Region

  • North America
    North America
    (34)
  • Europe
    Europe
    (76)
  • Asia Pacific
    Asia Pacific
    (4)
  • Middle East
    Middle East
    (11)
  • South America
    South America
    (418)
  • Central America
    Central America
    (3)
  • Africa
    Africa
    (3)
10

Practicality, safety and reliability.

Marketing from 5 to 9 room Bed & Breakfast & Inn in (Brazil)

Verified
4 days ago
Asksuite's services facilitated service, making it faster and allowing access to more customers, especially at times when there are no attendants.
Country Brazil
Marketing
X-Small Hotel
10

I am extremely satisfied with my experience using AskSuite as a chatbot platform. From the first contact, the company proved to be not only efficient, but truly exceptional in several aspects.

Gerente de TI from 200 to 499 room Luxury Hotel in (Brazil)

Verified
4 days ago
1. Incredible Performance: AskSuite exceeded my expectations when it came to chatbot performance. The accuracy of the responses and the ability to understand and respond in a contextual manner are impressive. This not only saves time but also provides a more satisfying user experience.2. Integration with Social Networks: AskSuite's ability...
Country Brazil
Gerente de TI
X-Large Hotel
10

Time Optimizer

Gerente Comercial from 25-49 room Boutique in (Brazil)

Verified
4 days ago
The chat bot helps us a lot with service outside of business hours, filtering questions and issues and also providing quotes and closing reservations. It's an extra hand in providing support outside of office hours. The fact that it is integrated with different channels such as Google My Business, IG and Facebook also helps us to optimize t...
Country Brazil
Gerente Comercial
Medium Hotel
10

The experience has been productive and has met our expectations.

Gerente Regional de Vendas from 75-99 room City Center Hotel in (Brazil)

Verified
5 days ago
Ease of customer service Objectivity of the autonomous process Ability to provide simultaneous service from the entire team, providing greater interaction and optimization
Country Brazil
Gerente Regional de Vendas
Large Hotel
9

My experience with the tool is recent, but I have evaluated it positively. The mechanisms offered by the platform have met expectations well.

Assistente de Marketing from 200 to 499 room Resort in (Brazil)

Verified
5 days ago
The various possibilities for designing commercial strategies based on customer service, as well as the interaction of different channels in one place.
Country Brazil
Assistente de Marketing
X-Large Hotel
10

Very good

Gerente Geral from 25-49 room Motel in (Brazil)

Verified
5 days ago
Reservation automation. Speeds up all sales that were made manually via social media and WhatsApp. Very good and fast.
Country Brazil
Gerente Geral
Medium Hotel
10

My experience with Asksuite has been wonderful, they provided me with all types of support from installation, questionnaires, installation of APIs, plugins, etc.. in addition to internal communication within the company, which is always ready to resolve sudden problems as quickly as possible.

Gerente de Marketing from 100 to 199 room Resort in (Brazil)

Verified
5 days ago
Questionnaires, Plugins in general (AskGPT mention), Online Chat, Dashboard, Connections with Social Networks, Robot teaching methods, methods for WhatsApp campaign.
Country Brazil
Gerente de Marketing
Large Hotel
9

Very practical omnichannel.

Supervisora Distribuição e RM from 100 to 199 room Bed & Breakfast & Inn in (Brazil)

Verified
6 days ago
You can bring together all customer interaction platforms in one place. not to mention the leads it collects to focus on future sales. The reports are also very useful, we are able to have a lot of customer data and also measure a lot of customer data that comes in. It is a simple platform to operate, all sectors of the hotel that have acce...
Country Brazil
Supervisora Distribuição e RM
Large Hotel
10

Great!

Gerente Geral from 1 to 4 room Bed & Breakfast & Inn in (Brazil)

Verified
6 days ago
In times of many suppliers, many promises and little delivery, Asksuite meets deadlines and provides exceptional service. Even though it is a technology company, its human service is sensational! Especially Igor, from the implementations :)
Country Brazil
Gerente Geral
X-Small Hotel
10

Best customer service platform via WhatsApp

Coordenador de Marketing from 100 to 199 room Bed & Breakfast & Inn in (Brazil)

Verified
6 days ago
It allowed me to measure the services coming from WhatsApp and be able to think of strategies to leverage the channel. In addition to managing the reservations team's service, improving communication. The dashboards are intuitive and show real data in real time. WhatsApp campaigns are excellent for re-impacting customers who have already co...
Country Brazil
Coordenador de Marketing
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 56

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Impeccable and transparent service. Whenever we need clarification, they are always ready to help. Direct human service via chat, emails or WhatsApp. Easy-to-understand language.

Question:

What differentiates this product or service from the competition?

Answer:

Care is taken to provide a quick and objective return, using clear and objective language, which in most other companies that provide the same service is much more complicated. I have only had good experiences with Ask's service.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

That the product is complete and essential for growth in business sales, in all units that have Ask services I always receive positive feedback in relation to the increase in business revenue.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 34 recommend
Recommended by
RecommendationAvatar
Lucas Carneiro Gerente de Contas @ Larison Hotéis
RecommendationAvatar
Fiona Gillen VP Marketing @ The Hotels Network
RecommendationAvatar
Daniel Romero Director of Communications @ Paraty Tech
RecommendationAvatar
Raul Gomez Director of Sales @ Cendyn
RecommendationAvatar
Sharon Power Cowley Sales Director @ Net Affinity
RecommendationAvatar
Lucas Carneiro Gerente de Contas @ Larison Hotéis
RecommendationAvatar
Fiona Gillen VP Marketing @ The Hotels Network
RecommendationAvatar
Daniel Romero Director of Communications @ Paraty Tech
RecommendationAvatar
Raul Gomez Director of Sales @ Cendyn
RecommendationAvatar
Sharon Power Cowley Sales Director @ Net Affinity
RecommendationAvatar
Michael McCartan Chief Growth Officer @ Atomize
RecommendationAvatar
Tina Hutber Senior Marketing Strategist @ Umi Digital
RecommendationAvatar
Blake Henley Partner Manager @ Event Temple
RecommendationAvatar
Peter Cooke Sales Manager @ Net Affinity
RecommendationAvatar
Chris Alexandre CEO @ GuestRevu
RecommendationAvatar
Arthur Proença Sales Executive @ Pmweb
RecommendationAvatar
Alex Moura Vice President of Sales @ KePSLA
RecommendationAvatar
Catt McLeod Director of Strategic Partnerships @ HotelREZ Hotels & Resorts
RecommendationAvatar
Gareth Earney Commercial Manager @ For-Sight
RecommendationAvatar
Adele Gutman Guest Experience Problem Solver, Consultant, Speaker @ Get Great Guest Reviews Podcast
RecommendationAvatar
Adolfo Díaz Gramont Director of Conversion @ Hotels Conversion Up
RecommendationAvatar
Marieke Wisse Head of Marketing @ Oaky
RecommendationAvatar
Calvin Tilokee CEO @ Revpar Media
RecommendationAvatar
Alex-Sandro de Souza CEO @ Tribuzana Marketing
RecommendationAvatar
Pablo Torres Customer Success Consultant @ TSA/FPG
RecommendationAvatar
Sonja Kriedemann Integrations @ Guestrevu
RecommendationAvatar
Alexandra Fjällman CMO @ Atomize
RecommendationAvatar
Pavlína Zychova CEO, Cofounder @ MyStay
RecommendationAvatar
Manuel Martin Founder & CEO @ Turbosuite
RecommendationAvatar
Flora Keresztely Partnerships Manager @ GuestJoy
RecommendationAvatar
Vinicius Geraldo CEO @ hslatam.net
RecommendationAvatar
Manuel Rocamora Head of Global Partnerships @ Roiback
RecommendationAvatar
Thomas Landen Dir. of Partnerships @ Revinate
RecommendationAvatar
Amy Branford Sales Consultant @ GuestRevu
RecommendationAvatar
Danilo Teixeira Co-Founder @ Reprotel
RecommendationAvatar
Alexandre Farias CEO @ Simpleshotel
RecommendationAvatar
Jaimes Patrick CEO @ TAG
RecommendationAvatar
Lana Udalov CEO @ HKeeper US LLC
RecommendationAvatar
Leonardo Silveira Director @ Foco Multimídia
RecommendationAvatar
Federico Finkielsztejn Manager @ Mini Hotel Soft
RecommendationAvatar
Felix Said CEO @ myhotel.com.es
RecommendationAvatar
Santiago Edo CEO @ reviewr
Are you a consultant or vendor that recommends Asksuite? Leave a recommendation

Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations

Support

Verified Support

Asksuite has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

Request a Quote

Response Time

2 days

Responsiveness

Excellent

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .