Ratings Snapshot
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Ranked #1 out of 27 in Hotel Chatbots
Asksuite has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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Resorts 106 verified reviews97%
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Bed & Breakfast & Inns 75 verified reviews98%
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Luxury Hotels 69 verified reviews99%
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Boutiques 49 verified reviews99%
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City Center Hotels 37 verified reviews99%
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Vacation Rentals & Villas 28 verified reviews99%
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Branded Hotels 25 verified reviews96%
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RV Parks & Campgrounds 23 verified reviews100%
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Hostels 22 verified reviews100%
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Limited Service & Budget Hotels 12 verified reviews99%
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Extended Stay & Serviced Apartments 9 verified reviews97%
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Airport/Conference Hotels 8 verified reviews99%
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Motels 5 verified reviews100%
Asksuite Hotel Chatbot Overview
Asksuite Hotel Chatbot Overview
Asksuite is a global leader in omnichannel communication for hotels and resorts. Its mission is to make Reservation, Marketing, and Sales teams unstoppable by turning service requests into direct bookings. Asksuite provides centralized control of all hotel communication channels with maximum automation. Asksuite has won #1 Best Livechat & Chatbot by HotelTechAwards for the third year in a row.
About Asksuite View website
Founded in 2017 | Headquarters in Brazil | 100 employeesAsksuite is the leading smart service platform for hotels, chains, and resorts. In addition to all the traditional AI assistant features, the software provides ...
Integrates with
- Hotel Reservations Systems
- Booking Engine
- Digital Marketing Agencies
What customers love about Asksuite Hotel Chatbot
Manager
Intuitive dashboard Easy to operate Centralized control of communication Multiple customer service platforms
Owner
we work less hours the robot answer our clients 24 hours a day we don´t spend time with easy questions
Assistente Comercial
Agility, personalized service, possibility of real time service, reports. (translated from Portuguese) (Original) Agilidade, atendimento personalizado, possibilidade de atendimento em tempo real, relatórios.
Expert Q&A and Partner Recommendations
What does this product or service do well?
Asksuite offers hotel brands a multilingual AI booking assistant that generates automated responses which can help increase direct bookings and revenue. What's interesting is that is is an omnichannel platform that is integrated with the main communication channels such as Website chat, Instagram, ...
by Fiona Gillen (The Hotels Network) on December 15, 2022
See more answers (35)Showing all answers to: "What does this product or service do well?"
December 07, 2022, Daniel heard from clients about the
Asksuite stands year after year as the best chatbot and it is no coincidence. The stability of its systems, the wide configuration possibilities, the agility of its integration process, the quality of its artificial intelligence and its extraordinary support s...
November 22, 2022, Raul has seen a demo of the
Omnichannel messaging: Switches between platforms seamlessly, they have more templates to customize responses and the ability to send the correct chat to the right agent and or distribution. Great way to minimize friction and response time.
November 14, 2022, Sharon has seen a demo of the
We at Net Affinity have a fantastic integration with the Ask Suite Chat Bot and Asksuite are a great partner to work with. Their technology assists us and our clients with our book direct strategy and content population ideas generated from questions asked by...
November 10, 2022, Michael heard from clients about the
As a guest it is very difficult to tell, when using AskSuite's chatbot, if you are engaging with a human or a machine. The responses from the AI driven component are intuitive and intelligent and when needed the transition to a real person is seamless. Guests ...
October 21, 2022, Tina has seen a demo of the
Asksuite's Hotel Chatbot facilitates direct communication between travellers and hotels. Their omnichannel service platform helps increase direct bookings and revenue by integrating all essential touchpoints, such as website chat, Instagram, Facebook, Google, ...
October 20, 2022, Blake has seen a demo of the
Asksuite helps to facilitate communication between travelers and hotels, providing standardized and personalized customer service before the booking which helps hotels to increase their direct bookings and revenues.
December 15, 2021, Peter has seen a demo of the
It enables hotels to standardise and personalise customer service and assists in boosting direct bookings and conversion rates. It also helps reach wider markets in a more natural way by speaking with foreign travelers in their native languages.
December 15, 2021, Chris heard from clients about the
Asksuite have an amazing product that facilitates both human and AI communication between the hotel and guests. This can be done directly from their website, and ensure that no message goes unanswered, ever.
December 15, 2021, Arthur has tried the
Asksuite is the best omnichannel plataforma to communicate hotels with guests, the solution is só easilier to use, they are growing fast because they tecnology is awesome! Always improving the solution!
December 15, 2021, Alex has seen a demo of the
Asksuite provides an intelligent service to the hospitality market, facilitating communication with guests and boosting revenue. They offer optimization in the management of service channels, which is a great differential nowadays.
December 15, 2021, Catt has tried the
We have been very impressed by the AskSuite team and their solutions. Particularly the nearly exclusively AI automated answer, ease of set up and minimal support required. We like the omni-channel functionality
December 15, 2021, Gareth has seen a demo of the
Excellent product that compliments a guest journey perfectly. Having had a demo of Ask Suite I can recommend any hotel, whether an independent, resort or group to get on board with Ask Suite as it will help accelerate your bookings!
December 15, 2021, Adele has seen a demo of the
I needed and dreamed of a service like this when I was a VP of Sales, Marketing, and Revenue. Yes, AskSuite can give swift assistance to inquiries, but even better, they can ai assist reservationists.
December 14, 2021, Adolfo regularly uses the
- Active 24 hrs in 30 languages on hotels website. - 60% operational demand reduction due to customer service. - Integrations with booking engines and Google+, FB, IG. - Price comparison tool. - Integration with www.myhotel.cl (online reputation management com...
December 14, 2021, Marieke has seen a demo of the
Asksuite focuses on the pre-booking stage, on getting direct bookings to be more precise. They have a chatbot on the website, text messaging apps, or social media and is integrated with the main booking engines.
December 14, 2021, Calvin has seen a demo of the
The ability to respond to guests immediately is critical to maintaining a level of customer service. I have personally use this product and greatly pleased with the ease of use and user friendly interface.
December 13, 2021, Alex-Sandro regularly uses the
Its service system is quick and articulate in the responses. Answering all users' queries. In this robot you can register all the questions that visitors to the website, WhatsApp, blog, Facebook, Instagram and much more ask the hotel 24 hours a day, eliminatin...
December 13, 2021, Pablo has seen a demo of the
The professionals behind AskSuite Chatbot offer great customer support, and are driven by the success of the customer. Great consutaltive selling, always focusing on what is needed by the client. Top team.
December 08, 2021, Sonja heard from clients about the
AskSuite has great integration with GuestRevu and provides all guest reviews to their application. This enables busy hoteliers to review past guest experiences prior to guest arrival for ease of access.
November 26, 2021, Alexandra has seen a demo of the
Asksuite is a chatbot on the hotel website that through text messaging apps, or social media can convert more direct bookings - since people usually have many questions before booking. Asksuites chatbot is also integrated with the main hotel booking engines.
December 14, 2020, Pavlína has tried the
Asksuite's success stories in increasing direct bookings impressed me from the first moment. Especially the way how the communication flow is made, how simple is the setup for hotel managers and how efficient the whole platform is for direct bookings.
December 11, 2020, Manuel regularly uses the
These are great products, we have been amazed at how much we have increased direct sales thanks to the personalized attention of each customer. I believe that it is a very effective support and that now the cost of personal Original: es un productos genial , ...
December 08, 2020, Flora has tried the
Asksuite provides excellent automated customer service, their chatbot understands an exceptionally wide range of questions. They allow easy management of the main communication channels (website chat, Facebook and Whatsapp) in one screen. As a hotelier, you ca...
December 08, 2020, Vinicius has seen a demo of the
Outstanding chatbot, helping customers to get direct reservations and also fluid communication with guests.
November 24, 2020, Manuel occassionaly uses the
In our opinion it is the best Chatbot in the market, actually their number f clients in their region speaks on its own. They are always open to listen new developments needed in the market. Really customized for the sector.
November 24, 2020, Thomas occassionaly uses the
AskSuite is excellent in gathering standard and custom hotel specific guest data for hotels. For the guest, it is fast and understands a wide array of questions text while for the hotel it is easy to set up and maintain. Our shared customers comment positively...
September 25, 2020, Amy has seen a demo of the
Asksuite provides an automated solution for hoteliers that helps them to gain trust with potential guests. When you have earned the trust of potential guests because you were able to answer their questions, they are more likely to book direct. When everyone is...
December 19, 2019, Danilo regularly uses the
Asksuite customer service platform is perfect to optimize customer service channels. With their platform, hotels are able to standardize and personalize customer service. The service channels are centralized and managed inside the platform, making it easier fo...
December 16, 2019, Alexandre heard from clients about the
Asksuite automates hotel customer service. Speed sales through the hotel website. As chatbot works around the clock, your customers won't be getting answers or information during your backoffice's break times. It has a great cost x benefit.
December 14, 2019, Jaimes heard from clients about the
What does this product or service do well? With Asksuite, hotels are now able to answers clients’ pre-stay queries immediately through different channels 24/7. The chatbot they provide is far the best one in the market with the best cost-benefit.
December 14, 2019, Lana has seen a demo of the
It provides 24/7 online customer service with AI chatbots in different languages. It also increases staff’s productivity and boosts direct bookings by addressing fast traveler’s queries. The platform makes customer service more intelligent and efficient.
December 13, 2019, Leonardo heard from clients about the
Improves the productivity of the Hotel or Pousada's reservations and commercial department, as it can provide online service 24 hours a day, in 03 languages and with more than 90% accuracy, thus improving the productivity of the reservation and commercia...
December 13, 2019, Federico heard from clients about the
With Asksuite, the hotel’s productivity and revenue increase significantly. The chatbot and the platform take some of the workloads off from the hotel staff, enabling the team to have more time and more quality when interacting with guests.
December 13, 2019, Felix has seen a demo of the
Asksuite helps hotels provide top-class online customer service, boosting direct sales and increasing hotel revenue. With a customer service platform, it is easier to address the client’s queries fast and efficiently, giving clients the perfect online pre-st...
December 13, 2019, Felix has seen a demo of the
Asksuite helps hotels provide top-class online customer service, boosting direct sales and increasing hotel revenue. With a customer service platform, it is easier to address the client’s queries fast and efficiently, giving clients the perfect online pre-st...
What differentiates this product or service from the competition?
One advantage is that the solution has been designed specifically for the hospitality industry, which makes it more relevant and tailored for clients using the technology. Also, Asksuite is present in over 50 countries and so can provide client hotels with support globally.
by Fiona Gillen (The Hotels Network) on December 15, 2022
See more answers (35)Showing all answers to: "What differentiates this product or service from the competition?"
December 07, 2022, Daniel heard from clients about the
Probably its main differential point is the omnichannel nature of its platform. Asksuite is much more than just a chatbot. It is a fundamental reinforcement for direct sales and for sales and reservations teams.
November 22, 2022, Raul has seen a demo of the
The ability to offer WhatsApp campaigns, multiplatform, and CRM integration. Specifically the integration to CRM. The integration with CRM is fantastic and adds richer data and visibility to guest profiles to enhance targeted campaigns.
November 14, 2022, Sharon has seen a demo of the
The intelligence and backend platform allowing hotels to see revenues generated from our booking engine and other platforms. The hotels also have full access to the questions that hotels users have asked to gain data on what guests need to know about their ho...
November 10, 2022, Michael heard from clients about the
AskSuite is an innovative company that is pushing the boundaries of AI within hospitality. The pace of innovation is impressive and this is helping hotels achieve results that were unimaginable a few years ago. Plus the people are fantastic.
October 21, 2022, Tina has seen a demo of the
- The number of integrated communication channels - The number of international clients and therefore their level of experience - Their knowledge of the market and industry - They are growing rapidly and always investing in improving their solution
October 20, 2022, Blake has seen a demo of the
Asksuite has many integrations with key solutions like booking engines, CRMs, and online reputation systems - also important, it provides an omnichannel service platform, including website chat, Instagram, Facebook and Google Messages.
December 15, 2021, Peter has seen a demo of the
The broad range of hotels they work with and the market data they have enables them to keep the product relevant and specific. The customer support is online and available 24 hours a day which is beneficial to any customers.
December 15, 2021, Chris heard from clients about the
The Asksuite team is constantly innovating their product and service, with standardised and personal service, in the language of the guest, and on a 24/7 basis. They are excellent at implementing integrations with partners such as GuestRevu.
December 15, 2021, Arthur has tried the
They are the only one that can contribuite effectily for the hotel chain industry, they are segmented and solve the biggest communication problems for Hotels. The integrations that they have To perform with other plataforma are also a another diferential
December 15, 2021, Alex has seen a demo of the
Asksuite has its core business in the hospitality market so they know in depth all the problems and solutions that should be part of the solution they offer. It is a young, dynamic company with a constant eye on market innovations.
December 15, 2021, Catt has tried the
We appreciate that they are investing in new channel integrations for example Google. The team have been very flexible in tailoring the product to the requirements of our brands and hotelier members.
December 15, 2021, Gareth has seen a demo of the
24/7 support for the guest and the team at AskSuite are A*! Complete peace of mind for the hotelier that any queries or requests from guests can be answered outside of the standard reservation team support
December 15, 2021, Adele has seen a demo of the
I can't speak for competition but being without ai assistance like this leads to long waiting times, and time-consuming drudgery or slapdash responses when time is not available. With this tool, preservationists can give rich, beautiful, gracious and well-thou...
December 14, 2021, Adolfo regularly uses the
- Constant great, amiable, qualifed and fast support. - Particularly strong support for the Latam Market. - Specific integrations relevant for the Latam Market. - Greatly executed onboarding process and documents to facilitate initial setup.
December 14, 2021, Marieke has seen a demo of the
I do not know all features of the competitors but I do know that they have an official integration with Facebook, Instagram and Google Chat. Next to that, it understands natural language - making the conversation natural.
December 14, 2021, Calvin has seen a demo of the
The ease of integration and the quality of the product. Hotels are able to start utilizing the service within hours. Additionally, the chat feature can also integrate into social media platforms, which is a game changer. This is a major pain point for hotels a...
December 13, 2021, Alex-Sandro regularly uses the
Asksuite is a fantastic assistant for converting visitors into leads and sales. Complete and with complete and functional integrations, the robot has an excellent grip among visitors, providing fluidity in conversations and services in a humanized way, even th...
December 13, 2021, Pablo has seen a demo of the
Have to highlught the team: approachable, personalized service, attention to detail, great communication... They are a credit to their company. It's great to see profiles like these in the industry, always putting the customer first.
December 08, 2021, Sonja heard from clients about the
By collecting historical reviews left by guests. This enables busy hoteliers to streamline their procedures prior to check-in. With a live integration, they don't have any delays in obtaining the relevant information.
November 26, 2021, Alexandra has seen a demo of the
- Asksuite optimizes hotel agents' efficiency and allows them to focus on the guest instead of answering repetitive questions. - Asksuite understands natural language which maked the conversation that much more natural. - Asksuite allows human intervention at ...
December 14, 2020, Pavlína has tried the
The Asksuite platform is very focused on the quality of Artificial Intelligence, the bot ability to understand questions is impressive. Also statistics and numbers impressed me a lot. Another competitive advantage is how open is the whole team for innovations ...
December 11, 2020, Manuel regularly uses the
The ability to serve customers in different languages. before we had a problem of having to serve customers of different languages and it was a big problem that we were obliged to be 24 hours a day pending customers Original: la capacidad de atender cli...
December 08, 2020, Flora has tried the
Asksuite is integrated with main booking engines, making the digital booking process that easy, and also integrated with other hotel tech solutions. It's an easy to use product, with handy features like price comparison, smart tags, etc. Through their method...
December 08, 2020, Vinicius has seen a demo of the
Its a focus product and with an amazing support.
November 24, 2020, Manuel occassionaly uses the
Great service and edge technology. They understand perfectly well how to approach the different markets so they can develop different functioanlities depending on the market in incredibly short period of time.
November 24, 2020, Thomas occassionaly uses the
AskSuite is different than many other chatbots or live chat because of it's connection to the booking engine that allows potential guests to inquire and directly book their stay. This is what you want as a hotel; the conversion to turn lookers into bookers.
September 25, 2020, Amy has seen a demo of the
Askuite are really focused on increasing direct bookings, and they are always looking for innovative ways to help hotels achieve this. GuestRevu and Asksuite recently built an integration that shows relevant guest feedback pulled from GuestRevu in the Asksuit...
December 19, 2019, Danilo regularly uses the
The quality of their chatbot is outstanding. Using Artificial Intelligence and Natural Language, the chatbot not only understands very well travelers but also is multilingual. This feature is perfect for hotels with an international audience, increasing their ...
December 16, 2019, Alexandre heard from clients about the
It can increase the amount of direct sales through a friendly and efficient chatbot. Can answer multiple customers on your site at the same time and in multiple languages. Even emoji he can send! We recommend it to all our clients.
December 14, 2019, Jaimes heard from clients about the
Asksuite is very guest-centric, with a large team of the best professionals to take care of clients. The product is always developing and the support team is amazing. Being a company that only works in the hotel industry, they understand the market very well
December 14, 2019, Lana has seen a demo of the
Their commitment to client’s success and their top-class product. They invest in developing technology, making sure clients get the best in the market. The features they develop put them in front of the competition.
December 13, 2019, Leonardo heard from clients about the
A large team of experts who continually extend and fix the Robot database, improving its performance and giving regional and destination-specific characteristics. Also excellent service from the Ask team, a fair price and many integrations already made.
December 13, 2019, Federico heard from clients about the
The many features Asksuite develops especially for lodgings separate them from the competition. Their hotel chatbot is powered with Artificial Intelligence and features like capturing leads and integration with booking engines encourage travelers to book direc...
December 13, 2019, Felix has seen a demo of the
Working only with the hotel industry, Asksuite has developed the best hotel chatbot. The chatbot is powered by Artificial Intelligence and Natural Language, providing high-quality interactions. Plus, it is integrated with booking engines, making it easier for ...
December 13, 2019, Felix has seen a demo of the
Working only with the hotel industry, Asksuite has developed the best hotel chatbot. The chatbot is powered by Artificial Intelligence and Natural Language, providing high-quality interactions. Plus, it is integrated with booking engines, making it easier for ...
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
As always I would suggest having an introductory call with the Asksuite team to explain your brand's current challenges and objectives for the coming year so that they can explain more about how conversational booking could help drive more revenue and also show you a demo a their platform.
by Fiona Gillen (The Hotels Network) on December 15, 2022
See more answers (35)Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
December 07, 2022, Daniel heard from clients about the
Chatbots solve a very high percentage of queries without the need for human intervention and, for this reason alone, it is already interesting to have one on the official website. In addition, Asksuite integrates with the booking engine, allowing the booking p...
November 22, 2022, Raul has seen a demo of the
Take into account the templates, integrations, and full multiplatform workflow. The reporting and visibility into your guest data and guest profile with this application will reduce real-time friction.
November 14, 2022, Sharon has seen a demo of the
Its a great product and make sure your booking engine integrated with it to enhance the revenue return via direct bookings and make sure to review frequently asked questions and add that content to your website content.
November 10, 2022, Michael heard from clients about the
Test the product by visiting the websites of other AskSuite customers. Gaining first hand experience as a potential guest will give you first hand experience of the sophistication and capabilities that the chatbot can deliver.
October 21, 2022, Tina has seen a demo of the
It's great to see a solution that adds to the way people can book rooms. Everyone books in different ways – it’s important to cater for them all, especially in a smart and standardised way that still allows for the personal booking experience.
October 20, 2022, Blake has seen a demo of the
If you're struggling with hiring and being able to drive your direct bookings, check out Asksuite. See how their product will allow you to allocate your staff to the tasks that drive the highest value for your customers and hotel.
December 15, 2021, Peter has seen a demo of the
Go in with an open mind to a demo. It enables hotels to find out new ways to Drive Direct Bookings and Revenue through Conversational Booking. Asksuite enable Customized Pricing for Hotels and there is a chance to see it in action before you commit so the hote...
December 15, 2021, Chris heard from clients about the
Implement it - it will make a significant difference to your communication with your guests, and enable a real time, 24/7 service, in a language of your choice, that will make a huge difference to your service offering.
December 15, 2021, Arthur has tried the
It makes sense to buy the tool if you already have a structured E-commerce Site, as the tool to perform at a sales level if you have a Letsbook (e-commerce) already working, if you are already in this scenario, buy it!
December 15, 2021, Alex has seen a demo of the
Establishing communication with your guest or potential customer 24/7 is definitely a competitive advantage. Chatbot helps answer key questions and often plays an important role in customer decision making.
December 15, 2021, Catt has tried the
Allow plenty of time for the demo(s) it's so functionally rich that it's good to take some time to understand all the features and integrations with your existing technology stack. We found it useful to look at other properties like ours already using the tool...
December 15, 2021, Gareth has seen a demo of the
Definitely give Ask Suite a consideration as from what I have seen of their hotelier platform and their customer support - it is second to none! They go above and beyond for their guest and the experience for the guest is awesome
December 15, 2021, Adele has seen a demo of the
Based on my experience not only as a 40 year veteran of the industry but also as a traveler, I have rarely, possibly never had an excellent reservation experience when sent to a corporate office reservation call center. There is no comparison to in-house reser...
December 14, 2021, Adolfo regularly uses the
In order to get the best ROI from Asksuite, it would be ideal for your to count with a great website, fully optimized, in relevant languages, and also a great booking engine. Ideally, you would also count with great content and photos of the facilities and ser...
December 14, 2021, Marieke has seen a demo of the
When choosing/changing the tech stack in your hotel - make sure to check if the solutions you want to work with integrate well with each other. Next to that, I recommend asking for references - so you can learn from fellow hoteliers what the pros and cons are....
December 14, 2021, Calvin has seen a demo of the
The first piece of advice I would give to a fellow hotelier is to get a demo. Once I saw the demo of this product in action I knew it was better than it's competition. I have used other chat features in the past and Asksuite is superior
December 13, 2021, Alex-Sandro regularly uses the
The system is amazing, it minimizes costs, is open 24 hours a day, and has all the main visitor questions answered in a matter of seconds. Reports are very complete and integration with other platforms and systems is simple, practical and reliable.
December 13, 2021, Pablo has seen a demo of the
Feel free to engage in conversations with them, present them your challenge, needs, painpoints. They are really open in terms of what they offer, the extent of their tool and where can they help. Really nice team.
December 08, 2021, Sonja heard from clients about the
AskSuite provides historical reviews left by past guests to the application. This does not only allow the hotelier to review the challenges or change processes prior to check-in but is also delivered in real-time, therefore, no delays in decision making.
November 26, 2021, Alexandra has seen a demo of the
If you are focusing on increasing conversion on direct bookings and be more responsicve 24/7 - this is the perfect solution to go for. Asksuite omnichannel platform is amazing: in one screen, hoteliers can follow all conversations originated from the integra...
December 14, 2020, Pavlína has tried the
The advice to a hotelier is to try the Asksuite chatbot, as it is fast to onboard, because they have many integrations with Booking engines, simple onboarding, the results are visible in a very short period and their product team is constantly working on makin...
Owner
Easy set up; easy to use by the customer; possibility of creating specific questions and answers; understanding of questions in simple and comprehensive language; constant improvement updates; efficient technical staff ...