Calistoga Spa Hot Springs switches to Mews after 20–years on the same system

Calistoga Spa Hot Springs, an independent geothermal mineral springs resort in California's Napa Valley, has selected Mews, the operating system for hospitality, after more than two decades on another platform. The resort credits in-person, on-site onboarding for how quickly its team has adapted to this change.

Operated by the same ownership group since the 1960s, Calistoga Spa Hot Springs is known for its four geothermal mineral pools and volcanic ash mud baths, drawing guests to Napa Valley for multi-night stays. As an independent property, General Manager Mike Lennon wanted a system that matched the resort's scale rather than adding complexity to it, along with the ability to communicate with guests before and after their stay.

Calistoga Spa Hot Springs now runs Mews PMS alongside Mews RMS, and is rolling out Flexkeeping, a Mews company, for housekeeping. They're also looking forward to the launch of Mews Guest Messaging soon, and bringing even more of their operations into the same system.

Rather than rely on remote setup alone, Lennon brought in Mews' onboarding team on-site, pairing self-paced Mews University modules with in-person sessions for his managers, front desk agents and housekeeping staff, with configurations adjusted on the spot rather than through a support queue.

With such structured onboarding, the property has moved quickly onto daily use of the system. On a typical day, around 50% of arriving guest's check-in online, creating a more efficient flow at the front desk so new arrivals can head straight for the pools. Guests can pre-order amenities such as a welcome bottle of wine ahead of arrival, or even an extended pool pass.

"The Mews onboarding team were incredibly patient with us and made themselves available every time we threw a curveball at them," said Mike Lennon, General Manager of Calistoga Spa Hot Springs. "Having them on-site with our front desk and housekeeping teams instead of over a screen made a huge difference. It's an additional cost, but it was well worth it."

"Calistoga Spa Hot Springs shows what an intuitive system paired with a hands-on team can do for an independent property," said Michael Coscetta, President of Mews. "Mews is built so operators can get up and running fast on their own, and Mike's team chose to bring our onboarding specialists on-site anyway to match the pace of a busy property. That's the kind of hands-on partnership we want every operator to have access to."

About Calistoga Spa Hot Springs

Calistoga Spa Hot Springs is an independent resort and spa in downtown Calistoga, in California's Napa Valley, built around four outdoor geothermal mineral pools and a spa known for its volcanic ash mud baths. The property has been run by the same ownership group since the 1960s and offers 57 guest rooms, a fitness center and easy walking access to Calistoga's restaurants, tasting rooms and shops.

Learn more: https://www.calistogaspa.com/