First Hospitality Partners with Stayntouch to Power Guest-Centric Operations Across Independent Properties
The partnership streamlines operations, enhances staff mobility, and accelerates personalized service across First Hospitality’s independent hotels.
Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, has partnered with First Hospitality, a nationally recognized hotel development and management company known for its industry-leading performance in revenue and expense management, people-focused culture, and exceptional guest service. First Hospitality selected Stayntouch PMS to support its independent hotels—enhancing operational agility, driving mobile-enabled service, and delivering a seamless, personalized guest experience.
For First Hospitality, the ideal guest experience blends seamless efficiency for the guest with genuine local connection. At their independent properties, service is intentionally unscripted—designed to feel both personal and consistent. Whether it’s speeding up check-in or creating thoughtful in-room moments, First Hospitality empowers its teams to focus less on systems and more on people. Stayntouch’s mobile, cloud-based PMS helps make that possible.
First Hospitality chose Stayntouch’s Best-in-Class PMS for its:
-
Fast, reliable performance, delivering 100% uptime and response times over 30% faster than their previous legacy system.
-
Mobile-first design, enabling staff to assist guests anywhere on property—beyond the front desk.
-
Clean, intuitive interface, allowing fast adoption and fewer training hours for new team members.
-
Open API structure, providing flexibility to grow and integrate with evolving tech strategies.
-
Efficient, tailored implementation, with hands-on support and minimal disruption to hotel operations.
Nick Johnson, SVP of Full-Service & Lifestyle Hotels, said: “We chose Stayntouch because it matches how we think about independent hospitality: flexible, guest centric, and built for teams who want to move fast and stay focused on people. Their PMS stood out immediately, allowing our team to assist guests from anywhere, not just behind the desk. Its easy interface and seamless integration to our tech stack made adoption easy. The rollout went smoothly thanks to Stayntouch’s hands-on, communicative team. They customized everything for each property and made sure the transition was easy so our teams felt confident right away.."
Priya Rajamani, SVP of Implementation and Support at Stayntouch, added: "We’re proud to support First Hospitality with technology that helps hotel teams go above and beyond for their guests. Our platform delivers fast, reliable performance that clears everyday roadblocks and lets teams work more efficiently because we believe technology should make work easier and empower the human touch, not get in the way.”
About First Hospitality
First Hospitality is a top-ranking development, investment, and third-party operating company with a portfolio of branded and independent properties throughout the United States. Founded nearly 40 years ago, the organization fosters opportunities for associates, investors, owners, and partners to prosper together. The foundation of First Hospitality’s success is built on an individualized approach that puts people first, encourages a strong ownership culture, and consistently demonstrates astute business acumen. The company and its hotels are frequently recognized by the industry and media for high guest service and associate satisfaction, including accolades from Forbes, Condé Nast, TripAdvisor, and AAA.
