FlexKeeping Introduces Innovative Automated Cleanings Feature to Enhance Housekeeping Efficiency and Customisation
Revolutionizing Cleaning Operations in the Hospitality Industry
Flexkeeping, the leading Hotel Operations Platform, is proud to announce the launch of its groundbreaking new Housekeeping feature - Automated Cleanings.
Unlock total scheduling autonomy for every imaginable housekeeping occasion, even the most unpredictable ones. Perhaps entire groups decide to skip housekeeping or there are different rate types that need customizable cleaning plans or there’s an unexpected shortage of staff or a sudden change in the housekeepers' availability. The new feature is a comprehensive solution that integrates with various parts of the Flexkeeping platform, enhancing existing functionalities and helping streamline cleaning processes.
“The primary parameters for allocating rooms for housekeepers used to always be room status (occupied, empty or on departure) and cleanliness (dirty, needs inspection etc.). But even prior to COVID this was never the most efficient way to distribute the cleaning of apartments and hostels where, for example, cleaning service was already rarer and depended on several conditions.
There’s also never been a good way to properly specify if the guest was staying for more or less than one week or if the guest had booked from airbnb where they only offer cleaning once a week or if it was via booking.com where cleaning is done every 3 days. During COVID it suddenly became very relevant to hotels as room entry for housekeepers was no longer straightforward. But irrespective of COVID, the general optimisation of processes has also led to hotels adopting more staggered - and more efficient - cleaning services.” Aljaz Ketis, CPO Flexkeeping
Automated Cleanings lets properties create custom and complex Housekeeping cleaning schedules based on any number of parameters. Whether it’s from reservation data direct from your PMS (eg. length of stay, room rate, number of guests etc.) or parameters such as room status, the Automated Cleanings feature allows teams to become more productive and efficient in a world where sustainability and guest personalisation are increasingly crucial.
“The new feature allows Flexkeeping users to define more parameters so that the system can automatically calculate when a specific unit should be cleaned, hence avoiding endless Excel sheets for each and every room and their reservations. What’s more is that you can now also choose what type of cleaning service is needed. Do they need to have just a bed made or is a full clean needed? Does the cleaning fall on a weekend when a service is not available? You can choose to move it to before or after the weekend depending on the needs and resources available. The icing on the cake is that by having the calculation done automatically by Flexkeeping it enables the user to see how many resources are actually needed on a particular day and making the planning of service that much smoother and more effective.” Luka Berger, CEO Flexkeeping
Cleanup Schedule and Customisation
One of the standout aspects of the feature is its ability to redefine the cleanup schedule using cleaning credits (minutes required for the cleaning). Users can easily tailor their cleaning operations by adjusting settings related to various factors, such as room occupancy, guest cleaning preferences and departure status.
Here are some examples of the customized housekeeping schedules you'll be able to create in a few clicks:
Perform room check every two days for empty rooms
Perform light clean every 2 days for reservations shorter than 14 nights
Perform full clean every 7 days for reservations that are 14 nights or longer
Perform deep clean on Saturdays only
Enhanced Workday and Room Views
Users can easily identify the cleaning type for each room on any given day, allowing the housekeeper to see the type of clean required for each room, and filter the rooms by each cleaning type.
Innovative Weekly Work Schedule View
With the Weekly Work Schedule view, hotels gain a powerful tool to manage housekeeping operations effectively. The matrix display showcases room assignments, dates, and cleaning types, enabling hotels to anticipate cleaning needs and allocate resources efficiently. The feature distinguishes between different reservation statuses, indicating current check-ins and upcoming reservations.
Better Resource Allocation
The feature enhances productivity by letting the housekeeping manager see how many cleaning credits (workload) each housekeeper has, while flagging when they are overworked. It also allows the user to customize the schedule and manual override it or even skip cleaning on specific days.
“The weekly service override feature allows us to default our weekly service for bookings that would be scheduled on a Sunday and adjust the schedule to the Friday or Monday, which then applies for the remainder of the stay. It’s another great feature which will assist with reducing wage costs.”
Mitchell Peet, Senior Hotel Manager – Learning & Development
Veriu Group | Punthill Apartment Hotels | Veriu Hotels & Suites