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Flexkeeping (Housekeeping)
4.9 (201 REVIEWS)
Jaime, Kevin, Fabrizio + 13 more experts recommend Flexkeeping
Read RecommendationsRanked 2 (out of 33) in Housekeeping Software
Hoteliers voted Flexkeeping as the #2 Housekeeping Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldRemove the heavy lifting for housekeepers
97% recommended by 179 hotels
Sheraton, Hilton, Accor & 176 others
Bell - AI powered product analyst
I analyzed all of Flexkeeping’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Flexkeeping for its transformative impact on housekeeping and inter-departmental communication. It enhances operational efficiency by streamlining task assignments and real-time communication, reducing manual errors, and providing insightful analytics for informed decision-making. Additionally, it integrates seamlessly with PMS, thus effectively saving time and improving guest satisfaction by ensuring quicker room readiness, a vital aspect for increasing revenue and customer experience.
Sheraton, Hilton, Accor & 176 others
Read their reviewsSupport
World-class
39 reviews mentions in "Support""
34 positive
5 negative
hoteliers often highlight the customer support of Flexkeeping's Housekeeping Software as a vital asset. They appreciate the accessibility of support through various channels such as chat, phone, or email, which ensures that assistance is always within reach. The responsiveness of the support team is consistently praised, with users noting that issues are resolved promptly. Additionally, the expertise of the support staff is acknowledged, as they provide knowledgeable and effective assistance, making the onboarding process for new users smoother and more efficient. Resources such as FAQs, tutorials, and documentation further enhance the user experience by offering valuable information and guidance.
Accommodation Housekeeping Manager
2 months ago
Verified
... This application solves almost all communication problems in the operation of hotels or camps. Primarily starting with assignment of tasks, better knowledge of work, communication and individual ...
See full reviewGroup Director Rooms Dvision
2 months ago
Verified
... The Flexkeeping is extremely user friendly and has changed the way we work in housekeeping. From managing day-to-day operations more efficiently to improving inter-departmental communication and task ...
See full reviewGeneral Manager
2 months ago
Verified
... Creates overview for our team, relatively Easy to use and install, the tasks and maintenance part is very helpful for us a property manager. ...
See full reviewGroup Manager Housekeeping
2 months ago
Verified
... What I like the most is the simplicity of the program and the smooth communication and feedback with the Flexkeeping team. The product is attractive and adapts easily to any structure, making it ...
See full reviewCCO
2 months ago
Verified
... Language tool and chat function allows better communication and integrates the individual best way what leads to better culture and spirit. Assignment of tasks and rooms as well as, schedule to dos and planning of resources made easy. We assign and track the task in automation and increase efficiency during the action chain. It help to collaborate ...
See full reviewRooms division manager
3 months ago
Verified
... Great program with excellent support ...
See full reviewFront Office Manager / Concierge
3 months ago
Verified
... First I would like to mention that the program is simple to use which is one of the most important things. It is also very reliable and it works as it should. Program is easy to modify with any of ...
See full reviewAssist. Front Office Manager
3 months ago
Verified
... Improvement is such a harsh word sometimes. I think, that together with Flexkeeping and properties and their experience, there is a bright Future for Housekeeping. ...
See full reviewDirector of Standards and Accommodation
3 months ago
Verified
... Improves efficiencies and eliminates miscommunication. The whole team is on the same page and speaks the same language. From the Housekeeping point of view the best feature is that they are able to ...
See full reviewOperations Manager
3 months ago
Verified
... The platform's communication tools and task management features have greatly enhanced our team's efficiency, particularly in track cleaning times, organizing housekeeping schedules and allowing for ...
See full reviewRooms Division Manager
4 months ago
Verified
... Daily operation is much easier with Flex as well as access to all necessary information during the day. Less paper, less phone communication. Also, when you use aplication there is less posibility for mistakes and missunderstunding ...
See full reviewAdministrative Assistant
4 months ago
Verified
... As of now, we do not have any complaints. We're still working on onboarding the program property wide and have enjoyed it so far! ...
See full reviewHsk and H&S Manager
4 months ago
Verified
... It is far too easy just to open the app and from anywhere you able to understand the progress of the operation, offer remote support, adjust timings, schedules. It would be hard to survive without ...
See full reviewEmployee Performance and Talent Development Manager
4 months ago
Verified
... Quick and easy communication between departments. Less telephone calls and less stress. Thank you very much to Mitja Hvalc who helped us with the training! He is a great professionalist and really ...
See full reviewSenior IT Manager
4 months ago
Verified
... At the end of the pandemic, with the room occupancy growing in our new establishment, a way to easily control the workflow and efficiency in the main hotel departments like Housekeeping, Reception and Technicians was needed. Based on previous experience with Flexkeeping in a "sibling" hotel, and after researching some alternatives, we implemented the platform. - The setup ...
See full reviewCampsite manager
4 months ago
Verified
... User-friendly interface, great tech support, continuous development of software. Communication with their staff members is fantastic, it's a pleasure to work with Flexkeeping team. ...
See full reviewManaging Director
4 months ago
Verified
... Excellent customer service. Very responsive - quick to check, inspect and verify our requests. Quick to action. No need for long mail chains to explain anything - things just get done ...
See full reviewResident Manager
4 months ago
Verified
... This tool is excellent it keeps track of the maintenance and housekeeping statuses, usage of materials and alerts right away the responsible persons for the entries, minibar usage and so forth. It ...
See full reviewCEO
4 months ago
Verified
... The service from Flexkeeping is beyond excellent and the product is great. The improvements we suggested have been implemented already. ...
See full reviewIT
4 months ago
Verified
... With this software, we solved the problem of room cleaning status and control of work done. In addition, it makes it easier for us to report malfunctions by room and is great because we have the ...
See full reviewHousekeeping Manager
4 months ago
Verified
... Nothing, its great. Always dependable when working with Flexkeeping. All issues are addressed and can be relayed to team members. ...
See full reviewGeneral Manager
4 months ago
Verified
... to date the software works extremely well and if we need any adaptation this is achieved with one phone call. ...
See full reviewExecutive Housekeeping Manager
4 months ago
Verified
... All three of our properties, Miller, Franklin and Frome Apartments has taken its hospitality game to an entirely new level with Flexkeeping. This housekeeping software is nothing short of outstanding. From seamless task management to impeccable communication, Flexkeeping has transformed the way we operate. Gone are the days of manual assignment sheets and intricate checklists. Flexkeeping intuitive interface makes task management a breeze. Assigning, tracking, and completing tasks has never been more efficient.Housekeeping staff can communicate effortlessly, ensuring nothing falls through the cracks. Urgent requests or special instructions are relayed in real time, guaranteeing guest satisfaction.Flexkeeping understands that each property has unique needs. The ability to tailor workflows to suit our specific requirements has been a game-changer. The analytics provided by Flexkeeping offer invaluable insights into our operations. From cleaning times to task completion rates, we can make data-driven decisions to enhance guest experiences and optimize efficiency.Flexkeeping effortlessly integrates with our existing property management system, creating a cohesive operational ecosystem. This ensures that all departments work in harmony, leading to a seamless guest experience.The Flexkeeping team is not just a provider; they are true partners. Their support ...
See full reviewReception Manager Assistant
4 months ago
Verified
... the information reaches the target immediately, and is resolved immediately, quick feedback on problem resolution, efficiency at the level, satisfied guests and workers ...
See full reviewReception manager
4 months ago
Verified
... More communication possibilities between colleagues within the department itself, so that private cell phones can be completely put out of use during the shift. ...
See full reviewFront office manager
4 months ago
Verified
... Easy collaboration and work track between departments ...
See full reviewHotel Manager
4 months ago
Verified
... Level of room cleanness has improved, efficiency is higher, collaboration and communication is better, tasks are easy to explain ...
See full reviewFront Desk Manager
13 months ago
Verified
... Our experience with this product has been nothing short of exceptional, with a focus on user friendliness, effective communication, and outstanding customer support. Here's why our team finds it ...
See full reviewOwner
14 months ago
Verified
... A true asset to track & streamline hotel communication of cleaning, maintainance tickets, prevent oversights. ...
See full reviewDeputy Executive Housekeeper
14 months ago
Verified
... Clear instructions for room attendants that has improved housekeeping efficiency. Possibility on adding SOPs, videos with deep cleaning tasks, additional tasks and other relevant information to each ...
See full reviewAssistant to the GM
14 months ago
Verified
... The app is the best way to connect all the departments making easier every day tasks and improving the service we offer to the guests ...
See full reviewF&B Manager
14 months ago
Verified
... This APP is very Easy -to learn and use Fast - Efficient for the maintenance for missing understanding with pictures ...
See full reviewRevenue Manager
14 months ago
Verified
... Minibar items can be booked directly in the PMS system. However, this must always be set up by flexkeeping. Therefore, it can sometimes take some time to change products. ...
See full reviewHSK manager
14 months ago
Verified
... good cooperation, fast reaction on problems, ...
See full reviewJefe de operaciones
14 months ago
Verified
... *Implementation of a chat between users *Implementation of laundry service management *Implementation of manuals for report generation *Implementation of inventory management of mini bars *The equipment ...
See full reviewHospitality Systems SEE+IT & AR coordinator
14 months ago
Verified
... High level of professionalism, supper quick support (bot not often needed), ...
See full reviewOperations Director
14 months ago
Verified
... So far so good, nothing to add to the app functionalities. The staff finds it easy to work with, what is great. ...
See full reviewAsst. Manager
14 months ago
Verified
... We like that we can easily assign rooms to our housekeepers. We can check who cleans a room if someone complains that something was wrong with it. ...
See full reviewGeneral Manager
14 months ago
Verified
... Quick, effective and easy to use. Tracking and programming of daily tasks for housekeeping or maintenance are quickly done and perfectly trackable. Great overview of rooms and public areas. Highly ...
See full reviewGeneral Manager
14 months ago
Verified
... We'd love to see bedding configuration push through from our PMS to Flexkeeping. It's under review, and we will live in hope daily. ...
See full reviewAutomation
Effortless
37 reviews mentions in "Automation""
36 positive
1 negative
Hoteliers often highlight the automation capabilities of Flexkeeping's Housekeeping Software as a key advantage in enhancing operational efficiency. The software excels at task assignment, ensuring responsibilities are clearly delegated and continuously tracked. Users appreciate that automation in this context significantly reduces manual errors and oversight, leading to a smoother workflow. Automated processes within the system streamline communication, making it more effective and less time-consuming. This not only improves day-to-day operations but also contributes to a more professional atmosphere, as tasks are handled with precision and efficiency.
Executive assistant manager
2 months ago
Verified
... Easy to use, shortens time of comunication, leaves trace, increases professionalism. You have an overwiev of your hotel in your palm. ...
See full reviewAccommodation Housekeeping Manager
2 months ago
Verified
... This application solves almost all communication problems in the operation of hotels or camps. Primarily starting with assignment of tasks, better knowledge of work, communication and individual "personalized" work assignments. Assigning ...
See full reviewGroup Director Rooms Dvision
2 months ago
Verified
... The Flexkeeping is extremely user friendly and has changed the way we work in housekeeping. From managing day-to-day operations more efficiently to improving inter-departmental communication and task ...
See full reviewCCO
2 months ago
Verified
... Language tool and chat function allows better communication and integrates the individual best way what leads to better culture and spirit. Assignment of tasks and rooms as well as, schedule to dos ...
See full reviewRooms division manager
3 months ago
Verified
... it would be good if only by clicking on the department, the tasks were assigned to all users of the department instead typing all users separately ...
See full reviewFront Office Manager / Concierge
3 months ago
Verified
... First I would like to mention that the program is simple to use which is one of the most important things. It is also very reliable and it works as it should. Program is easy to modify with any of ...
See full reviewGeneral manager
3 months ago
Verified
... The mobile app for my housekeepers to use on the go. The ability to add assignments for my housekeeping staff ...
See full reviewOperations Manager
3 months ago
Verified
... Digestible System + Extensive Support - Operational Must! ...
See full reviewGM
3 months ago
Verified
... Allows control and engagement within the team. Easy to allocate rooms, see where team is. Simple straightforward mantenance schedules, and outsourcing module. ...
See full reviewExecutive Housekeeper
3 months ago
Verified
... A user is able to repeat a maintenance job several times - HSK can check and see if it is parked or not, however, if they don't check an issue could be reported again and again. ...
See full reviewOperations Manager
3 months ago
Verified
... Flexkeeping is helping us in organizing and track our daily task and saving time organizing the housekeeper work. It is also supporting us in the organization of our chain standard ...
See full reviewDirector of Standards and Accommodation
3 months ago
Verified
... Improves efficiencies and eliminates miscommunication. The whole team is on the same page and speaks the same language. From the Housekeeping point of view the best feature is that they are able to make Room Attendant lists ...
See full reviewOperations Manager
3 months ago
Verified
... The platform's communication tools and task management features have greatly enhanced our team's efficiency, particularly in track cleaning times, organizing housekeeping schedules and allowing for ...
See full reviewGM of Holiday Inn Express Lj
3 months ago
Verified
... The application is user-friendly. It helps your hotel to arrange everything related to housekeeoing and maintance. Also, the support team is always there to help you. ...
See full reviewRooms Division Manager
4 months ago
Verified
... Daily operation is much easier with Flex as well as access to all necessary information during the day. Less paper, less phone communication. Also, when you use aplication there is less posibility ...
See full reviewGM
4 months ago
Verified
... The application has allowed us to have more control over housekeeping. The ability to see where hosekeepers are and when they have completed tasks and roooms has been an immense help ...
See full reviewCEO
4 months ago