Flexkeeping (Housekeeping)
4.9 (182 REVIEWS)
HT Score
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Fabrizio, Blanche, Yumiko + 11 more experts recommend Flexkeeping
Read RecommendationsFlexkeeping (Housekeeping)
Ranked 2 (out of 33) in Housekeeping Software
2024 Finalist
HotelTechAwards
Hoteliers voted Flexkeeping as the #2 Housekeeping Software provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldRemove the heavy lifting for housekeepers
98% recommended by 161 hotels
Sheraton, Hilton, Accor & 158 others
What is Flexkeeping?
Founded in 2012 | Headquarters in Ljubljana (Slovenia) | 29 employees
Flexkeeping (Housekeeping) is an advanced housekeeping management system designed to streamline hotel operations and enhance overall efficiency. This software integrates seamlessly with existing property management systems (PMS), providing real-time updates and facilitating smooth communication between housekeeping, the front desk, and maintenance teams. Flexkeeping enables managers to schedule shifts and assign rooms remotely, monitor room statuses in real-time, and automate room inspections. Detailed analytics and reporting capabilities allow hotels to track maintenance issues, manage linen and amenities consumption, and optimize labor use, leading to significant cost savings and increased productivity. By handling complex task assignments and forecasting labor needs, Flexkeeping helps ensure that your housekeeping operations run smoothly and effectively.
Capabilities
Schedule and allocate
Schedule and allocate
Smart one-click automated allocation of rooms. Schedule dynamic and complex cleaning patterns based on length of stay, room rate or any other PMS data. Easily create schedules and assign work long in advance. Automatically calculate optimal housekeeper numbers to avoid staff shortages.
Real-time updates & tracking
Real-time updates & tracking
Automatic updates when any reservation data changes. Real-time tracking of room cleanliness. Send urgent requests.
Room inspections
Room inspections
Create comprehensive checklists tailored to different inspection types. Report cleaning mistakes instantly through voice-to-text and image uploads. Easily create schedules and assign work long in advance.
Automated cleanings
Automated cleanings
Schedule dynamic & complex cleaning patterns based on length of stay, room rate or any other PMS data
Linen & amenities management
Linen & amenities management
Digitally manage consumption and keep track of inventory in real-time to avoid shortages.
Features
Inspections & Checklists
4/5 features
Scheduling
4/5 features
Workflow Automation
4/5 features
Messaging & Collaboration
4/5 features
Analytics & Reporting
4/5 features
Usability
4/5 features
Available Add-ons & Modules
Housekeeping Suite
Housekeeping Software
Schedule shifts and remotely assign rooms long in advance. Flexkeeping let's you view cleanliness status in real-time, automate room inspections, track and manage linen and amenities consumption, analyse housekeeper productivity and spot trends.
Task Management
Housekeeping Software
Manage tasks with ease by assigning, prioritising and monitoring them across all departments and setting to-do lists. Using one centralised channel removes the need for messy WhatsApps, emails and phone calls and keeps everyone up to date with notifications and alerts.
Checklists
Housekeeping Software
From conducting room inspections to proactive maintenance checks to prioritising health & safety measures, access a comprehensive range of checklists right from your smartphone.
Chat (Beta)
Housekeeping Software
Quickly discuss and resolve issues as they arise. Give context, keep records, reduce errors, improve response times and never miss a thing with real-time communication.
Standard Operating Procedures (SOPs)
Housekeeping Software
Create tailor-made Standard Operating Procedures (SOPs) for any property with rich digital content including images, video tutorials and documents. Instantly update and effortlessly distribute these brand standards to your team, granting the relevant department or individual instant access via their smartphone or computer.
Analytics
Housekeeping Software
Actionable Analytics and Reporting lets you see the bigger picture - spot trends, detect bottlenecks, avoid idle labour and start planning ahead. Making data-driven decisions means lower costs and less time wasted.
Flexkeeping Reviews Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Flexkeeping (Housekeeping) is the #2 most trending product in the Housekeeping Software category (out of 33) and the #63 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreFlexkeeping has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Flexkeeping as the #2 Housekeeping Software provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Flexkeeping Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Flexkeeping Case Studies
Transforming Operations: How Valamar Parentino Hotel streamlined their operations with Flexkeeping
Porec (Croatia)
From Housekeeping to Maintenance and beyond - automating Operations at Falkensteiner Hotel Diadora with Flexkeeping
Petrcane (Croatia)
How Flexkeeping helped Grand Park Hotel improve the guest experience by automating operations and supercharging collaboration
Rovinj (Croatia)
The Remington Orange achieves housekeeping triumph with Flexkeeping
Orange (Australia)
How Palace Resorts automated daily operations in 10 all-inclusive luxury resorts with Flexkeeping
Cozumel (Mexico)
Digitize, automate, win: The Zetter Group's story of triumph with Flexkeeping
London (United Kingdom)
Elevating Hostel Dynamics: How Flexkeeping helped Viajero Hostel Buenos Aires digitalise their operations
Buenos Aires (Argentina)
References
"With Flexkeeping, we don’t miss anything anymore. There are no communication breakdowns, and it’s all done immediately. In the old days, we used to have everything in a book, which was massively inefficient."
Sheldon Martin
General Manager @
Mobys Beachside Retreat
"We reviewed several platforms, but Flexkeeping was a clear winner. The product was superior and the team was incredibly enthusiastic."
Diana Lukić Grandov
Room Division Manager @
Maistra Hospitality Group Check-in
"I can’t imagine working without Flexkeeping. It’s such a time saver and the most significant improvement we have seen in our daily operations."
Alex Tran
Room Division Manager @
The Remington Orange
"Housekeeping was running on papers, the maintenance team constantly got calls, and our management team lost hours every week preparing reports."
Liutauras Vaitkevicius
Managing Director @
"Organization would take multiple hours combining PMS reports, printed reports and other notes. With Flexkeeping, we could automate over 1 million room service deliveries per year."
Magdalena Kazimierczak
Corporate Rooms Division Manager @
Palace Resorts Mexico
"Our Front Desk can now be sure that the rooms marked as clean are ready. Flexkeeping saves us so much time and encourages full accountability."
Ellen Larson Lee
Owner @
Maya Beach Hotel
"Every comment a guest makes gets immediately communicated throughout the whole hotel. Since it’s such a transparent platform, staff can react instantly, and management can stay informed about the situation. Flexkeeping empowered us to use our existing resources better. We managed to increase guest satisfaction by delivering personalized customer service."
Peter Loesch
General Manager @
Adriatic Hotel by Maistra Collection
"Flexkeeping is a project with a WOW effect. I experienced this only once before in my entire career. It’s been a great pleasure working with you."
Vlastimir Ivancic
CIO @
Valamar Parentino Hotel
"Flexkeeping is not only facilitating communication between departments, it also contributes to a massive improvement of our work processes. We really appreciate it and we absolutely don’t want to work without it any more."
Stefanie Augustin
Head of Housekeeping @
Holiday Inn Vienna - South, an IHG Hotel
"You want to know what we got with Flexkeeping? A revolution. We barely use our phones, the app is really user-friendly and everything we need to know is a click away. The workflow in our department is smooth and the number of errors has decreased enormously."
Barbara Polak Tomsic
Housekeeping Manager @
Grand Hotel Union
"Flexkeeping is most definitely an indispensable element in innovative hotel management, which takes you a step closer to a luxurious service. By optimizing all work processes among the staff it minimizes human errors. Flexkeeping enhances the quality of our service, which leads to greater guest satisfaction."
Gregor Jamnik
General manager @
Best Western Premier Hotel Slon
Featured Customers
Popularity by Segment
Size
4 | X-Small (1-9 room)
16 | Small (10-24 room)
56 | Medium (25-74 room)
69 | Large (75-199 room)
44 | X-Large (200+ room)
Country
48 | Croatia
37 | Slovenia
16 | United Kingdom
13 | Australia
12 | United States of America
8 | Serbia
6 | Germany
5 | Italy
5 | Austria
5 | Spain
4 | Costa Rica
3 | Mexico
3 | Colombia
3 | Bulgaria
3 | Peru
2 | Brazil
2 | Argentina
1 | Belize
1 | Hungary
1 | Kenya
1 | Netherlands Antilles
1 | China
1 | Panama
1 | Belgium
1 | France
1 | Czech Republic
1 | South Africa
1 | Singapore
1 | Canada
Type
70 | Resorts
66 | Boutiques
64 | Luxury Hotels
48 | Branded Hotels
47 | City Center Hotels
44 | Bed & Breakfast & Inns
40 | Airport/Conference Hotels
39 | Limited Service & Budget Hotels
25 | Extended Stay & Serviced Apartments
19 | Hostels
12 | RV Parks & Campgrounds
8 | Casinos
5 | Motels
3 | Vacation Rentals & Villas
Region
137 | Europe
16 | North America
15 | South America
13 | Oceania
2 | Asia Pacific
2 | Central America
2 | Africa
Category
182 | Housekeeping Software
117 | Hotel Maintenance Software
64 | Staff Collaboration Tools
29 | Mobile Ordering & Room Service
20 | Concierge Software
19 | Guest Surveys & Feedback
More Products by Flexkeeping
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Flexkeeping for its significant impact on operational efficiency through seamless integration with PMS systems, facilitating real-time updates, and minimizing communication barriers between housekeeping, front desk, and maintenance. The software's detailed analytics and reporting capabilities streamline room assignments, track maintenance, and optimize labor, contributing to cost savings and increased productivity. Users also praise its ability to handle complex task assignments, forecast labor needs, and manage amenities efficiently. However, users highlight areas for improvement, such as enhancing access control for managerial profiles, better notification handling, and improved performance under connectivity issues.
AI-generated from the text of customer reviews
Looking for specific info?
10
Flexkeeping app
Housekeeping manager from 100 to 199 room in Crikvenica (Croatia)
Verified
24 days ago
All maintenance issues are being distributed without verbal order which is good in hotel bussines and also monitoring work being done by employes on daily basis is very helpful.
Croatia
Croatia
Housekeeping manager
Large Hotel
10
Top of the top for housekeeping management.
executive housekeeper from 200 to 499 room Casino in Portoroz (Slovenia)
Verified
25 days ago
Simple to use For management and stuff. Allways on track with all the reports that we need. We can allways track maintanence work and all that is happening in the rooms.
Slovenia
Slovenia
executive housekeeper
X-Large Hotel
10
Flexkeeping has been a blessing !
Manager from 50-74 room Branded Hotel in Fitzroy (Australia)
Verified
7 months ago
Integration with RMS means live updates between the front desk and the Housekeepers, this saves so much time communicating via text messages
Australia
Australia
Manager
Medium Hotel
10
Excellent easy friendly using product
General Manager from 100 to 199 room Boutique in Korcula Island (Croatia)
Verified
7 months ago
Easy to use, one or two clicks to make a command, user-friendly even for our housekeeping staff that is usually afraid of the new technology, Just in time solution - everybody can see what needed
Croatia
Croatia
General Manager
Large Hotel
10
Stellar Productivity and Seamless Communication
Front Desk Manager from in Miami (United States of America)
Verified
8 months ago
Our experience with this product has been nothing short of exceptional, with a focus on user friendliness, effective communication, and outstanding customer support. Here's why our team finds it indispensable: 1. User Friendly Interface: One of the standout features of this product is its intuitively designed interface, making it remarkably...
United States of America
United States of America
Front Desk Manager
10
Kaye - Central Apartment Group - Implementation at Central Lagoons & currently at Toowoomba Central Apartments
General Manager from 50-74 room Branded Hotel in Toowoomba City (Australia)
Verified
8 months ago
*No paperwork for each housekeeper/ effective time management of Housekeeping supervisor. The analytics of staffing and amenities and be used to really streamline operations and ensure that effective forecast on ordering of amenities. *Records of maintenance of the property and what is lacking in each room. This can used to plan for a budge...
Australia
Australia
General Manager
Medium Hotel
10
Housekeeping Software
General Manager from 50-74 room Limited Service & Budget Hotel in Adelaide (Australia)
Verified
8 months ago
The software allows is to manage staff, inventory and real-life updates within the maintenance module. We have saved a lot of hours and phone calls with the great interatction the software has with the PMS and staff.
Australia
Australia
General Manager
Medium Hotel
10
A true asset to track & streamline hotel communication of cleaning, maintainance tickets, prevent oversights.
Owner from 10 to 24 room Bed & Breakfast & Inn in Denver (United States of America)
Verified
8 months ago
The App/homepage is easy to grasp, even for non-tech savvy staff members. We love the colors and UI design of the app showing quickly which rooms are stripped, clean, ready to inspect, and DND rooms. We use the app for maintenance and lost items. The app promotes staff collaboration, reducing the need for phone calls, to streamline communic...
United States of America
United States of America
Owner
Small Hotel
10
Very efficient and helpful
Front Office Supervisor from 100 to 199 room Branded Hotel in Melbourne (Australia)
Verified
8 months ago
Very efficient way of communication between housekeeping and front desk. Rooms are updated along the way which makes it very easy for the front desk. Also easy for front desk to push out tasks to housekeeping. Easy to keep track.
Australia
Australia
Front Office Supervisor
Large Hotel
10
Best Hotel tracking system
Housekeeping Manager from 100 to 199 room Branded Hotel in Melbourne (Australia)
Verified
8 months ago
I love that it is Easy to use, efficient, its simplicity makes it easy to train other staff members. And i always find it to be Reliable.
Australia
Australia
Housekeeping Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Flexkeeping is a great solution for any hotel looking for housekeeping software that can fully digitalize the department operations with a variety of automations and a very friendly user interface. On top of this, the people working at Flexkeeping are great folks. Last but not least, Flexkeeping has one of the best integrations with Apaleo!
Showing all answers to: "What does this product or service do well?"
Flexkeeping is a great solution for any hotel looking for housekeeping software that can fully digitalize the department operations with a variety of automations and a very friendly user interface. On top of this, the people working at Flexkeeping are great folks. Last but not least, Flexkeeping has one of the best integrations with Apaleo!
Increased Efficiency and Productivity:
FlexKeeping provides a streamlined and automated solution for hotel housekeeping operations. By utilizing its advanced features, hotels can experience a significant boost in efficiency and productivity. The system helps in task assignment, tracking, and communication, ensuring that housekeeping staff can complete their duties promptly and with minimal errors.
With a solution like the hotel operations platform, not only have they managed to increase savings on a financial and time perspective, but their product also boosts the employees' productivity, enabling them to take care of their customers in ways that matter
Flexkeeping helps Operations teams automate all their processes and supercharges collaboration across teams and departments. From housekeeping to maintenance and beyond, removing the manual heavy lifting means way less stress and much happier people.
Flexkeeping is a platform that streamlines operations and enhances collaboration for hotels, helping different teams and departments communicate effectively and reduce stress. It also automates tasks, optimizes staff movement and provides actionable analytics.
Question:
What differentiates this product or service from the competition?
Answer:
I think that the focus on automation + the friendly user interface are great aspects of this product. Another thing that makes Flexkeeping stand out from competition is that they constantly develop and improve their system with new modules and features.
Showing all answers to: "What differentiates this product or service from the competition?"
I think that the focus on automation + the friendly user interface are great aspects of this product. Another thing that makes Flexkeeping stand out from competition is that they constantly develop and improve their system with new modules and features.
Enhanced Guest Satisfaction:
With FlexKeeping, hotels can maintain higher standards of cleanliness and service. The solution ensures that rooms are cleaned and prepared in a timely manner, contributing to an overall positive guest experience. The real-time updates and coordination offered by FlexKeeping help in addressing guest requests promptly and especially when integrated to Bowo, leading to increased satisfaction and positive reviews.
The amount of care and energy they put into making sure that all users have the training they need to use the product as efficiently and effectively as possible is what I believe differentiates them from the competition
The Housekeeping Suite is particularly powerful. For example, the Automated Cleanings feature is a game changer - hoteliers can schedule dynamic & complex cleaning patterns based on length of stay, room rate or any other PMS data
Flexkeeping offer a platform that adapts to the needs of customers and their properties. One of the new features - Automated cleanings - allows for planning of cleaning tasks based on various criteria (such as stay duration or room rate)
ensures clarity and automation of all processes. It's simple to integrate with our platform, and customer support is always ready to help.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Think first of what you need. Involve your team in the decision process. Brainstorm together a few use cases that are very important for you and that the system needs to support. Ask other hoteliers using flexkeeping to what extent they are happy with this solution, with the onboarding and support.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Think first of what you need. Involve your team in the decision process. Brainstorm together a few use cases that are very important for you and that the system needs to support. Ask other hoteliers using flexkeeping to what extent they are happy with this solution, with the onboarding and support.
Optimized Resource Management:
FlexKeeping enables hotels to optimize their housekeeping resources effectively. Through intelligent task allocation and real-time monitoring, the solution helps in managing staff workloads efficiently. This leads to a reduction in operational costs, as hotels can deploy the right number of staff to meet demand, avoiding overstaffing or underutilization of resources.
A lot of the people who work at flexkeeping were previously in roles in the hospitality industry. One advice would be to be as open and transparent about what you need as they will be very understanding and are willing to offer you the best support possible
The platform ensures clarity and automation of all processes. It’s incredibly easy to integrate with our platform. Customer support is also always available, which is a strong differentiating point.
Flexkeeping is a great platform for automating housekeeping processes and simplifying the way your teams work, ensuring better collaboration between everyone. Mews and Flexkeeping have a great integration, so its a good choice for hoteliers!
Recommended by
Fabrizio Sepe
Head of Community
@
Apaleo
Blanche de Saint jacob
Head of Sales
@
Bowo
Yumiko Pagnoux
Partner Associate
@
Mews
Damir Knezevic
@
Hoteza
Elizabeth Lewis
Senior Partner Marketing Manager
@
Mews
Fabrizio Sepe
Head of Community
@
Apaleo
Blanche de Saint jacob
Head of Sales
@
Bowo
Yumiko Pagnoux
Partner Associate
@
Mews
Damir Knezevic
@
Hoteza
Elizabeth Lewis
Senior Partner Marketing Manager
@
Mews
Jonas Melzer
Business Development Director DACH
@
RMS Cloud
Karina Zaynagabdinova
Customer Experience Manager
@
Hoteza
Tatjana Radjenovic
GM
@
Montora/Hotel Vissi d'Arte
Thibault Gence
Partnerships Manager
@
apaleo GmbH
Sandra Holland
Marketing Manager
@
Benbria
Matt Joyce
Head of Business Relationships
@
RMS Cloud
marko racic
CEO
@
Unlimited communication d.o.o.
Nikita Johnston
Marketing Manager
@
HiRUM
Nadia Petropoulou
Partnerships Manager
@
Cloudbeds
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Posts
Flexkeeping
2 months ago
Flexkeeping Launches First-Ever AI Voice Assistant For Multilingual Hotel Teams
Flexkeeping
9 months ago
Transforming Operations: How Valamar Parentino Hotel streamlined their operations with Flexkeeping
Flexkeeping
1 year ago
FlexKeeping Introduces Innovative Automated Cleanings Feature to Enhance Housekeeping Efficiency and Customisation
Flexkeeping
1 year ago
From Housekeeping to Maintenance and beyond - automating Operations at Falkensteiner Hotel Diadora with Flexkeeping
Flexkeeping
1 year ago
How Flexkeeping helped Grand Park Hotel improve the guest experience by automating operations and supercharging collaboration
Flexkeeping
1 year ago
The Remington Orange achieves housekeeping triumph with Flexkeeping
Flexkeeping
1 year ago
How Palace Resorts automated daily operations in 10 all-inclusive luxury resorts with Flexkeeping
Flexkeeping
1 year ago
Digitize, automate, win: The Zetter Group's story of triumph with Flexkeeping
Flexkeeping
1 year ago
Elevating Hostel Dynamics: How Flexkeeping helped Viajero Hostel Buenos Aires digitalise their operations
Flexkeeping
1 year ago
In Flexkeeping, Selina Finds a Perfect Partner To Support Their Global Operations Expansion
Flexkeeping
2 years ago
16 Key Features to Look for in a Hotel Housekeeping Software
Flexkeeping
2 years ago
Flexkeeping Announces Technology Integration with apaleo, an API-First Cloud Platform
Flexkeeping Integrations
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Support
Verified Support
Flexkeeping has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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