Guestline Expands its Breadth of Hotel Check-In/out and Communication Interfaces to Ease Processes and Deliver a Low-Touch Hotel Experience
In a world where low-touch is becoming the norm, hotels are increasingly looking for solutions that minimise contact with guests whilst ensuring a hospitable and warm welcome. Guestline is delighted to announce integrations with MyStay and EntireHotel, both of which seamlessly integrate with Guestline PMS to streamline and automate processes and ease front desk operations.
Details of the interfaces are as follows:
The two-way API interface between Guestline PMS and EntireHotel (Hotel reporting software from ITVET) enables hoteliers to provide a warm, personalised and efficient welcome to their guests whilst ensuring the highest standards of safety.
EntireHotel’s solution automates and simplifies the check-in process for guests and receptionists, reducing queues and contact at check-in, ensuring minimal operational risk and providing data security.
By providing guests with pre-populated check-in forms on a tablet at check-in, the receptionist can maintain a personal approach whilst adhering to social distancing guidelines. Once the registration form is submitted, the data is automatically updated to the PMS minimising errors in data transposal.
Janet Conboy, Senior Operations Manager at EntireHotel added, ‘The tablet check-in which utilises the API between Guestline and EntireHotel enables a slicker check-in system, improving the customer experience whilst ensuring operational safety. The software allows hoteliers to check-in multiple guests at the same time without the need for paper forms, and the tablet is easily cleansed after each session to safeguard business continuity.
By digitalising check-in we can reduce environmental impact, minimise errors, and reduce the risk of data loss. The API ensures data is automatically retrieved and uploaded to the PMS in real-time - saving it securely to cloud storage, which is accessible globally.
Together, this integration makes sure that you maximise your front desk operations, and your guests have the best experience, from check-in to check-out.’
The one-way certified API integration with MyStay provides hotels with a contactless reception tool that automates guest communication and check-in/out processes thereby reducing admin and resources, eliminating long queues at reception and allowing the Front Desk to dedicate more time to their guests.
MyStay receives guest reservation data from the PMS, which is used to schedule automated email and SMS messages, inviting guests to check-in (i.e. fill in registration form) /check-out online, and encouraging them to visit the website.
It reduces touch points with hotel staff, and manages the recent trend of reduced front desk open hours especially concerning late check ins or early checkouts e.g. by asking late arrivals to check-in online pre-arrival and to collect a key from a locker in reception or using eKey etc.
Pavlina Zychova, CEO of MyStay commented, ‘A contactless tool for hotel receptions is becoming essential for hoteliers and this trend has increased since COVID 19. However, it is necessary for hoteliers to proceed carefully when choosing their partner.
Although a growing number of hotels have deployed a mobile app, they still see quite low penetration and usage amongst their guests. With MyStay it is different and drives high conversions with guests! The MyStay contactless tool lets hoteliers handle everything online and efficiently - from pre-arrival communications and guest check-ins through to room and concierge services and checkouts.
I am delighted with the new partnership with Guestline, and given the planned 2-way integration, even more automated contactless guest services will soon be available to Guestline clients.’
Sara Canatario, Guestline Product Marketing Manager said, ‘Hospitality has had to adapt to this new reality without losing its core value of making guests feel at home and welcome. We are confident that these new integrations will enable hoteliers to enhance the guest journey, boost guest’s confidence and check-in their guests in an efficient and hospitable manner.’