Guestline Interfaces with Housekeeping Apps to Help Hoteliers Increase Guest Confidence and Deliver Efficiencies
Guestline is delighted to integrate with three housekeeping solutions - Roomchecking, Talosoperations and OmniSoftware - to increase operational efficiencies and guest satisfaction while reducing operational costs. The two-way API interfaces will enable hoteliers to deliver high standards of service on the go, updating and streamlining tasks in the PMS to maximise productivity.
Housekeeping plays a critical role in any hotel and apartment rental; thorough cleanliness and maintaining orderliness is a basic expectation of any guest and in the current climate guests need to feel confident and safe during their stay. With new government and WHO guidelines, a hotel’s cleanliness and hygiene routine will be under scrutiny now more than ever before ensure. Therefore, it’s vital in-house/outsourced housekeeping teams are working as smartly as possible via mobile Apps instead of paper and liaising closely with front desk operations to communicate when rooms are clean and ready for guests to occupy. More details on the new interfaces are as follows:
RoomChecking enables housekeepers to plan, track and automate their operational tasks in a smart way so they can complete them quicker and more efficiently. Fully integrated with the PMS, RoomChecking assigns and prioritises tasks to the housekeepers, making resource planning and workload management a simple task for both managers and staff.
Reports and dashboards are available so hoteliers can see all the details, understand guests and serve their needs, all at a click of a button. Additionally, they can review operational performance by property (if a group) and by department to keep teams motivated and productivity high.
This interface enables hoteliers to use Talosoperations’ Hotel Operations Optimization Platform (HOOP) to help hotels manage their operations efficiently. When using HOOP, hoteliers will be able to digitize housekeeping cleaning assignments, inspections, in-room supply orders and staff communication.
Hoteliers can increase operational output by automatically fulfilling service requests from guests, with hotel management having complete visibility of staff and hotel performance.
Mrunal Desai, CEO at Talosoperations added ‘We are really excited about successfully completing the integration with Guestline. This will now allow Guestline customers to use our Hotel Operational Optimization Platform seamlessly to drive service improvements and harness day-to-day efficiencies.’
The 2-way API interface between Guestline Rezlynx PMS and Omni Hotels [currently in pilot phase] offers a mobile, paperless and efficient housekeeping solution which automates processes, connects operational teams and delivers guest satisfaction - making your business work smarter than ever before.
This in turn offers a faster turnaround and more competent resource planning; saves time by updating the different systems and teams in real-time; and avoids errors which may compromise guest satisfaction.
Sara Canatario, Product Marketing Manager at Guestline commented, ‘We’re confident these new interfaces will simplify and automate housekeeping processes so hotels can run a more digitalised and cost-effective service, all the while ensuring standards of cleanliness and productivity are optimised. With new cleaning standards to be adopted, resources stretched and staff turnover sometimes proving a challenge, these state-of-the-art solutions will effectively track and manage tasks and ensure all systems and teams are updated, fully connected and adding value.’