Guestnet Introduces an AI Agent That Works Alongside Hotel Teams
Built on years of direct integrations, the Guestnet AI Agent doesn't just retrieve information – it completes real transactions in every system connected to Guestnet
Guestnet, a finalist in Hotel Tech Report's 2026 "Best Hotel Guest App" category, today introduced the Guestnet AI Agent: an AI agent that works alongside hotel teams – directly in every system connected to Guestnet.
A front desk agent types or says: "Book Mrs Carter from room 205 a massage tomorrow at 3 pm."
Seconds later, the treatment appears in the spa planner, the charge sits on the room folio and the guest sees the booking in the Guestnet app.
Real transactions, not just information
From day one, Guestnet has been built on direct integrations and real transactions – never just information. Everything guests can already book, order and do in Guestnet and every interface to PMS, spa, POS and other hotel systems, is now available to the AI agent. That's what allows it to complete tasks end to end.
"We never wanted Guestnet to just show information. We wanted it to get things done in the hotel's systems," says Martin Tauber, Co-Founder & CEO of Guestnet. "A hotelier says what needs to happen – and it happens."
Early access starts soon for a limited number of hotels: in this first phase, the Guestnet AI Agent works with AI assistants such as ChatGPT and Claude. In the next step, it will be fully integrated into the Guestnet platform – no separate AI tool needed.
