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Guestnet
4.7 (195 REVIEWS)
HT Score
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Bilal, Marta, Philip Mike + 41 more experts recommend Guestnet
Read Recommendations
Guestnet
Ranked 2 (out of 96) in Hotel Guest Apps
2026 Finalist
HotelTechAwards
Hoteliers voted Guestnet as the #2 Hotel Guest Apps provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldGuest Experience Platform • Fully customizable and integrated guest app
95% recommended by 187 hotels
Falkensteiner, ADLER, Quellenhof Luxury Resorts & 184 others
Bell - AI powered product analyst
I analyzed all of Guestnet’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Guestnet is praised for turning hotel guest communication into a centralized digital hub that cuts front-desk workload, reduces repetitive questions, and increases upsell revenue through activities, spa, menus, and add-ons. Hotels value its fast content updates, PMS/tourism-integrations, and bill/check-out tools that improve efficiency and guest self-service, though some want stronger automation, reporting, personalization, and easier handling of complex cases like groups or bill visibility.
Falkensteiner, ADLER, Quellenhof Luxury Resorts & 184 others
Read their reviewsPartners say
Industry experts recommend Guestnet for its ability to centralize guest communication and digitize services without requiring app installations. Its unique features include seamless multi-channel publishing, strong PMS integration, and the integration of ordering processes with existing hotel systems, enhancing both guest engagement and operational efficiency. Guestnet also offers innovative digital guest compendiums, boosting guest satisfaction and revenue through personalized service and upselling strategies.
Bilal, Marta, Philip Mike and 41 others
Read their recommendationsWhat Types of Hotels Guestnet is Popular For
Size
23 | X-Small (1-9 room)
73 | Small (10-49 room)
67 | Mid-Sized (50-99 room)
32 | Large (100-499 room)
Country
129 | Italy
30 | Austria
24 | Germany
2 | United States
2 | Greece
1 | Canada
1 | Estonia
1 | Switzerland
1 | Brazil
Type
81 | Luxury Hotels
62 | Boutique Hotels
51 | Resorts
48 | Bed & Breakfast & Inns
35 | Airport/Conference Hotels
27 | Limited Service & Budget Hotels
21 | Branded Hotels
19 | City Center Hotels
14 | Extended Stay & Serviced Apartments
10 | Vacation Rentals & Villas
7 | Hostels
4 | RV Parks & Campgrounds
Region
187 | Europe
3 | North America
1 | South America
Category
195 | Hotel Guest Apps
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What is Guestnet?
Founded in 2022 | Headquarters in Bressanone (Italy) | 16 employees
Guestnet is a comprehensive digital guest information system designed for the hospitality industry. It offers easy-to-use booking services and seamlessly integrates with property management systems (PMS), enhancing both guest satisfaction and staff efficiency. The platform supports sustainable, paperless operations by providing real-time updates, customizable templates for menus and morning posts, and digital room bills. Guestnet also facilitates seamless communication, providing essential information and enabling easy upsell purchases via a fully customizable and integrated web app. By ensuring mobile access to these services, Guestnet boosts guest engagement and sales, making it an optimal choice for both large hotel chains and independent establishments.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Guestnet products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Guestnet Reviews Analyzed: 81
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Guestnet Expert Recommendations Analyzed: 25
Read expert recommendationsDescription provided by Guestnet
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Guestnet's Provided Description:
"Guestnet redefines the guest experience with its fuly customizable and integrated web-app, facilitating seamless communication, providing information, and enabling easy upsell purchases. With mobile access to services, Guestnet ensures high guest engagement and boosts sales, making it the preferred choice for hoteliers, from prestigious chains to independent hotels. Explore Guestnet and simplify hotel operations for everyone."
FAQs
Capabilities
Guest directory
Guest directory
Provide easy access to all details about the property, services, amenities, and nearby attractions.
Manage Booking System for Activities and Services
Manage Booking System for Activities and Services
Streamline your scheduling and enhance customer convenience with our comprehensive booking system designed for activities and services, ensuring hassle-free reservations and efficient management.
Shop & Room Service
Shop & Room Service
Elevate your guest experience with our Shop and Room Service, offering a seamless way to shop for essentials and enjoy in-room dining, all at your fingertips for added convenience and comfort during your stay.
Guest app personalized for the guest
Guest app personalized for the guest
Guestnet is fully personalized for the guest through an (optional) PMS integration, allowing them to check their room bill, manage activity bookings, or access additional information in their personal area.
Custom Branding
Custom Branding
Guestnet can be fully tailored to align with your corporate identity (CI). The guest app is customizable in terms of design, colors, logos, and brand language.
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Available Add-ons & Modules
Online Check In
Contactless Check-in
Digitize the full guest journey with mobile-enabled online check‑in, access to daily info and services during the stay, and online check‑out with live billing and payments—all without downloads.
Guestnet Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.4/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Guestnet is the #2 most trending product in the Hotel Guest Apps category (out of 96) and the #82 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestnet’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Guestnet as the #2 Hotel Guest Apps provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Guestnet Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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Guestnet Case Studies
How Bayerwaldhof Eases the Daily Guest Experience with Guestnet and a Solid PMS Connection
Bad Koetzting (Germany)
How Pachmair 1453 Cut Staff from 35 to 25 Without Losing Its Premium Edge
Uderns (Austria)
How the Lerch Group streamlines guest departures with Guestnet’s Digital Check-out
Bad Hindelang (Germany)
How Cyprianerhof Elevated Guest Experience Through Deep Digital Integration
Tiers (Italy)
Guest Experience Platform for Hotels & Resorts – Guestnet connects guests, teams, and systems for a seamless stay.
San Martino in Passiria (Italy)
How ULRICHSHOF Optimized Guest Communication and Internal Efficiency with Guestnet
Rimbach (Germany)
How Moar Gut Elevates Family Hospitality With Guestnet
Grossarl (Austria)
How PURS Fine Hotels & Restaurants Enhances Guest Experience Through Guestnet × Mews
Andernach (Germany)
How Såndgøld Alpine Glamping Elevates the Camping Experience with Guestnet
Campo Tures (Italy)
References
"Guestnet has greatly simplified and efficiently improved our internal processes. For our guests, the program ensures easy handling of information, activity program, store, etc. Guestnet has combined three separate systems, saving us work and time. We have also added exciting new features. We are always discovering new things and look forward to further development together."
Anna Trenkle
Marketing @
HUBERTUS Mountain Refugio Allgau
"Guests love it, and so do we! A top app that helps us bring great information as close to our guests as possible!"
Herbert Steger
Owner @
Amonti Wellnessresort
"We are extremely pleased with the Guestnet program. Its implementation is straightforward, and guests navigate it with ease. The company actively seeks individualized solutions and consistently makes improvements. We highly recommend both the program and the company."
Daniel Fink
Owner @
Andreus Resort
Featured Customers
Hotelier Rating
Looking for specific info?
10
Lots of possibilities and excellent support — backend updates made things more complicated
Secretary from 25-49 room Bed & Breakfast & Inn in Campo di Trens (Italy)
Verified
7 days ago
We think it's fantastic that a product offers so many possibilities and that the company Guestnet is constantly evolving.
Also, the support is excellent.
Italy
Italy
Secretary
Small Hotel
10
Easy for all guests to use, with room to add videos
Secretary from 75-99 room Limited Service & Budget Hotel in San Vigilio (Italy)
Verified
7 days ago
Easy to use for all guests, even for those who do not regularly use technology! It is very intuitive and it is possible to add and modify information easily!
Italy
Italy
Secretary
Mid-Sized Hotel
10
Simplifies our daily routine — internal chat would help
Manager from 5 to 9 room Boutique in San Vigilio (Italy)
Verified
8 days ago
It simplifies our daily routine and provides guests with everything they need for their stay; since I have Guestnet, everything runs smoothly.
Italy
Italy
Manager
X-Small Hotel
10
Digital guest service that saves time — content management could be easier
Owner from 25-49 room Bed & Breakfast & Inn in Schliersee (Germany)
Verified
8 days ago
What I particularly appreciate as a hotelier about Guestnet is that our guests can find everything important for their stay conveniently on their smartphone – from our restaurant offers to wellness treatments to excursion tips and practical information about the room.
For us at Alten Wurzhütte, the flexible design is especially a great adv...
Germany
Germany
Owner
Small Hotel
10
Strong guest communication — only the morning post and app could be more intuitive
Hotel Watles from 75-99 room in Malles Venosta (Italy)
Verified
15 days ago
GuestNet supports us very well in communicating with our guests. We have summarized the most important information about the stay there in a clear manner. Additionally, our guests receive an information sheet with a QR code upon arrival, through which they can directly access our GuestApp page.
This allows our guests to inform themselves a...
Italy
Italy
Hotel Watles
Mid-Sized Hotel
10
An app that excites — and a team that makes the difference
HKFM & Hotelier from 25-49 room Boutique in Altenmarkt im Pongau (Austria)
Verified
15 days ago
5 Stars – Finally arrived! An app that excites, and people behind it who make the difference!
During the long search for the perfect hotel app and digital guest information solution for us, we tried many options, gained numerous experiences – good, but unfortunately also less good.
And then we came across Guestnet!
What can I say? We fou...
Austria
Austria
HKFM & Hotelier
Small Hotel
10
All hotel info in one app — no real room for improvement
Revenue Manager from 25-49 room Boutique in Torbole (Italy)
Verified
19 days ago
With Guestnet, we have brought all the hotel information to our guests' smartphones: hours, services, activities, and local tips, in Italian, German, and English. For our sports clientele, such as cyclists, hikers, and triathletes, it is very convenient to find everything in a single app, always updated. The weekly calendar is very useful....
Italy
Italy
Revenue Manager
Small Hotel
10
User-friendly operations with real guest value — more customization would help
Management from 25-49 room Limited Service & Budget Hotel in Molini di Tures (Italy)
Verified
20 days ago
We are very satisfied with Guestnet! The platform is user-friendly, simplifies our daily hotel operations, and offers our guests real added value. Also, the support is quick, friendly, and competent. Absolutely recommended!
Italy
Italy
Management
Small Hotel
10
Everything in one app, saving a lot of work
CEO from 50-74 room Boutique in Ridnaun (Italy)
Verified
20 days ago
That you have everything on the app, and thus save a lot of work, and the guest has great added value.
Italy
Italy
CEO
Mid-Sized Hotel
10
Very well organized and clear for guests and staff
Hotelier from 25-49 room Hostel in Corvara (Kurfar) (Italy)
Verified
20 days ago
Very well organized and clear. Simply great. The guest is always well informed and for us it is easy to pass on the information.
Italy
Italy
Hotelier
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
A modern, clear and very useful tool for the hotel industry, which we always recommend to hoteliers in our consultations and strategies. The team is very friendly and is open to individual solutions if the range of functions is not sufficient.
Showing all answers to: "What does this product or service do well?"
A modern, clear and very useful tool for the hotel industry, which we always recommend to hoteliers in our consultations and strategies. The team is very friendly and is open to individual solutions if the range of functions is not sufficient.
We recommend Guestnet to the properties we work with. We find it particularly useful because it allows all the information a guest might need during their stay to be collected in one place: from the property to services, activities, appointments, and local information.
Another aspect we really appreciate is the ease of updating. Being able to intervene simply and immediately avoids reprints, reduces paper waste, and keeps content always up to date.
Furthermore, the ability to customize the platform allows maintaining consistency with the property's identity and tone of voice, transforming this tool into a brand contact point.
For us, Guestnet is therefore a practical solution that simplifies the property's work, makes the guest experience more autonomous, and helps bring the brand into the daily life of the stay.
Amazing user guest experience.
The best of all guest apps on the market, in my opinion.
Functionality as well. This app can be rightly considered a true interactive (not merely informative) guest app that puts the guest in a position to create his stay the way he wants it (book extras, weekly program). Anytime, anywhere. Also for hotels an amazing tool for upsells, connected with the techstack.
The partnership with GuestNet is characterized by close, trusting collaboration. Decisions are made quickly, projects are implemented collaboratively, and common goals are clearly pursued – creating real added value for both sides.
Guestnet has built an incredibly intuitive platform that understands the actual needs of modern hoteliers. They put the guest experience first, ensuring that digital processes (from upselling to daily hotel operations) are actually practical for everyday use. Their architecture is so flexible that adding new touchpoints feels completely natural, allowing integrations like ours to run smoothly in the background.
Question:
What differentiates this product or service from the competition?
Answer:
- Design: Modern, minimalist, appealing - UX: Intuitive user guidance, overview and simplicity - Team: friendly, dynamic, technically experienced - Customer service: accessible and solution-oriented - Individual solutions possible
Showing all answers to: "What differentiates this product or service from the competition?"
- Design: Modern, minimalist, appealing - UX: Intuitive user guidance, overview and simplicity - Team: friendly, dynamic, technically experienced - Customer service: accessible and solution-oriented - Individual solutions possible
What we particularly appreciate and what, from our point of view, sets Guestnet apart from other solutions on the market is its ability to go beyond simple digitalization of hotel information. The possibility to customize content and interface allows it to become a true brand touchpoint, consistent with the identity we have built together with our clients. Additionally, it offers extremely fast and responsive customer service, making the relationship with the Guestnet team very direct and practically facilitating the use of the platform. For this reason, we consider it not just a technological tool but a solution that integrates well into our brand experience consulting.
The user experience amd functionality: Ease of use, design.
Mainly that it's specifically made to be interactive. People are supposed to book tables, classes, buy extras, ask for concierge support, book F&B etc.
Compared to other collaborations, the partnership with GuestNet is particularly well-maintained: communication is open, collaboration is constructive, and characterized by mutual trust. This creates a sustainable, successful relationship that goes far beyond a purely business relationship.
Guestnet stands out through its highly stable architecture and real-world practicality. Instead of just building flashy guest apps, they provide a reliable foundation that makes integrating new services.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you are interested in a streamlined but effective introduction of a digital guest directory with a connection to common PMS systems, guestnet is highly recommended. Even if your PMS system is not supported, the team is always open to discussions in order to offer an individual solution.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you are interested in a streamlined but effective introduction of a digital guest directory with a connection to common PMS systems, guestnet is highly recommended. Even if your PMS system is not supported, the team is always open to discussions in order to offer an individual solution.
Guestnet is a tool we recommend considering to make the guest experience easier and, at the same time, lighten the workload of the team. All useful information can be collected in one place and made available to the guest simply and immediately.
What makes a difference is also the support from the Guestnet team, which we have always found to be very quick and responsive. When using a tool in the daily management of a property, being able to rely on such support is certainly an added value.
Build an upsell plan of ancillary services. Guests are there to consume, they are in the right mood to buy. Most hotels still leave a lot of money on the table here. Then integrate Guestnet as part of the plan.
It will also elevate guest experience and decrease the burden of your front desk burden significantly.
Seize the opportunity to view Guestnet not just as a digital tool, but as a true partner in guest communication. The more consistently you integrate it into your processes, the more both your employees and your guests will benefit.
Take full advantage of Guestnet’s flexible ecosystem. Start with the basics and confidently add new touchpoints step-by-step; their seamless integrations mean you'll never have to rebuild your workflows from scratch.
+ 41
recommend
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Are you a consultant or vendor that recommends Guestnet?
Leave a recommendation
News
Guestnet
2 weeks ago
Guestnet Introduces an AI Agent That Works Alongside Hotel Teams
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1 month ago
How Bayerwaldhof Eases the Daily Guest Experience with Guestnet and a Solid PMS Connection
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1 month ago
How Pachmair 1453 Cut Staff from 35 to 25 Without Losing Its Premium Edge
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1 year ago
How the Lerch Group streamlines guest departures with Guestnet’s Digital Check-out
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1 year ago
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1 year ago
Guest Experience Platform for Hotels & Resorts – Guestnet connects guests, teams, and systems for a seamless stay.
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1 year ago
How ULRICHSHOF Optimized Guest Communication and Internal Efficiency with Guestnet
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1 year ago
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How PURS Fine Hotels & Restaurants Enhances Guest Experience Through Guestnet × Mews
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Support
Unverified
Guestnet has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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