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Guestnet
4.8 (56 REVIEWS)
HT Score
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Guestnet
Ranked 3 (out of 88) in Hotel Guest Apps
Guest Experience Platform • Fully customizable and integrated guest app
97% recommended by 56 hotels
More than 50% of Guestnet’s reviews come from Italy.
Bell - AI powered product analyst
I analyzed all of Guestnet’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Guestnet for its comprehensive digital guest information system that enables easy-to-use booking services, seamless integration with PMS, and sustainable paperless operations, enhancing guest satisfaction and staff efficiency. Unique features include customizable templates for menus and morning posts, real-time updates, and digital room bills. However, there are concerns about limited design flexibility and statistical clarity.
What Types of Hotels Guestnet is Popular For
Size
10 | X-Small (1-9 room)
5 | Small (10-24 room)
14 | Mid-Sized (25-74 room)
25 | Large (75-199 room)
2 | X-Large (200+ room)
Country
33 | Italy
8 | Germany
8 | Austria
3 | United States of America
1 | Canada
1 | Sweden
1 | Greece
Type
27 | Luxury Hotels
18 | Resorts
15 | Bed & Breakfast & Inns
14 | Boutiques
6 | Vacation Rentals & Villas
5 | City Center Hotels
4 | Airport/Conference Hotels
3 | Branded Hotels
3 | Extended Stay & Serviced Apartments
3 | Limited Service & Budget Hotels
2 | RV Parks & Campgrounds
1 | Hostels
Region
51 | Europe
4 | North America
Category
56 | Hotel Guest Apps
Didn’t find what you were looking for?
What is Guestnet?
Founded in 2022 | Headquarters in Bressanone (Italy) | 16 employees
Guestnet is a comprehensive digital guest information system designed for the hospitality industry. It offers easy-to-use booking services and seamlessly integrates with property management systems (PMS), enhancing both guest satisfaction and staff efficiency. The platform supports sustainable, paperless operations by providing real-time updates, customizable templates for menus and morning posts, and digital room bills. Guestnet also facilitates seamless communication, providing essential information and enabling easy upsell purchases via a fully customizable and integrated web app. By ensuring mobile access to these services, Guestnet boosts guest engagement and sales, making it an optimal choice for both large hotel chains and independent establishments.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Guestnet products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Guestnet Reviews Analyzed: 38
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Guestnet Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Guestnet
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Guestnet's Provided Description:
"Guestnet redefines the guest experience with its fuly customizable and integrated web-app, facilitating seamless communication, providing information, and enabling easy upsell purchases. With mobile access to services, Guestnet ensures high guest engagement and boosts sales, making it the preferred choice for hoteliers, from prestigious chains to independent hotels. Explore Guestnet and simplify hotel operations for everyone."
FAQs
Guestnet Alternatives
Not sure if Guestnet is right for your hotel? Here are similar Hotel Guest Apps vendors that could be a good fit for your hotel:
Capabilities
Guest directory
Guest directory
Provide easy access to all details about the property, services, amenities, and nearby attractions.
Manage Booking System for Activities and Services
Manage Booking System for Activities and Services
Streamline your scheduling and enhance customer convenience with our comprehensive booking system designed for activities and services, ensuring hassle-free reservations and efficient management.
Shop & Room Service
Shop & Room Service
Elevate your guest experience with our Shop and Room Service, offering a seamless way to shop for essentials and enjoy in-room dining, all at your fingertips for added convenience and comfort during your stay.
Guest app personalized for the guest
Guest app personalized for the guest
Guestnet is fully personalized for the guest through an (optional) PMS integration, allowing them to check their room bill, manage activity bookings, or access additional information in their personal area.
Custom Branding
Custom Branding
Guestnet can be fully tailored to align with your corporate identity (CI). The guest app is customizable in terms of design, colors, logos, and brand language.
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Guestnet Reviews Summary
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.5/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Guestnet is the #3 most trending product in the Hotel Guest Apps category (out of 88) and the #156 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestnet’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Guestnet Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Guestnet to Top Alternatives
Satisfy your customers, increase customer loyalty, increase your revenues with a single app.
Digitally enabling Hotels & the Hospitality Industry by creating a contactless, superlative, guest experience.
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Hotelier Rating
Looking for specific info?
9
Functional portal
Chef from 10 to 24 room in (Italy)
Verified
8 days ago
The Guest net works well so far and is a great help for guests with lots of current information during their vacation.
Italy
Italy
Chef
Small Hotel
10
Feedback after 2 months of use
responsabile from 5 to 9 room Bed & Breakfast & Inn in (Italy)
Verified
8 days ago
It collects a lot of useful information for guests. I find it an excellent "presentation"; for the structure which therefore shows itself available and prepared. In addition to the fact of unloading the reception of work by avoiding repetitive requests and waste of time.
Italy
Italy
responsabile
X-Small Hotel
10
Added value for employees and guests
Inhaber from 50-74 room Boutique in Ridnaun (Italy)
Verified
10 days ago
We are extremely satisfied with the system. Its straightforward, easy-to-use interface is used frequently by both our staff and our guests. The various features, such as the bill overview, the dinner menu, the hotel shop, and the beauty treatments, are truly fantastic and provide significant added value for us and our guests. We are happy t...
Italy
Italy
Inhaber
Mid-Sized Hotel
9
Great development of the app
System administrator from 100 to 199 room Boutique in Berchtesgaden (Germany)
Verified
1 months ago
A lot has happened since the last time – from many new interface partners to the redesign of the backend. This has been improved since then and is now much more intuitive and easier for employees to use than before. What we particularly like is that many new features have been added (e.g., room service with QR codes that automatically charg...
Germany
Germany
System administrator
Large Hotel
9
Great overall concept, individually adaptable
Chefin from 5 to 9 room Bed & Breakfast & Inn in Aldino (Italy)
Verified
1 months ago
By updating the information on the TV, guests almost always have the latest information. Equipped with information about the house, a clear digital guest folder is created.
Italy
Italy
Chefin
X-Small Hotel
10
Guestnet Review and Claudia Scarcella
Social Media Assistant from 100 to 199 room Airport/Conference Hotel in Riva Del Garda (Italy)
Verified
1 months ago
Our journey with Guestnet has been a remarkable one, marked by efficiency, innovation, and a deep sense of partnership. As a hospitality business constantly striving to enhance guest experience, streamline operations, and stay ahead in an ever-evolving industry, we found in Guestnet a powerful ally that truly understands our needs and chall...
Italy
Italy
Social Media Assistant
Large Hotel
10
Great app for vacation! Guestnet is super practical
Hotel Leitung from 25-49 room Branded Hotel in Cochem (Germany)
Verified
1 months ago
Guestnet is super convenient; all the information about your stay is compact and in one place. From excursion tips to meal times to special offers, everything is quickly and easily accessible. Very user-friendly and helpful!
Germany
Germany
Hotel Leitung
Mid-Sized Hotel
10
Well-thought-out tool for tourism businesses
Hotelmanager from 25-49 room Resort in Uderns (Austria)
Verified
2 months ago
A great tool for the digital guest experience. Simple processes and a clear structure for both guests and staff. A must-have for every tourism business in the 21st century.
Austria
Austria
Hotelmanager
Mid-Sized Hotel
9
Great information portal for guests. It reduces the workload at reception.
Reception from 200 to 499 room Resort in Ridnaun (Italy)
Verified
2 months ago
Guests can access various information without having to visit the reception. We also publish the menu, morning post, and weekly schedule on Guestnet. Easy to use. Available in three languages.
Italy
Italy
Reception
X-Large Hotel
8
Digitals Info system
Director from 25-49 room Bed & Breakfast & Inn in Caminata di Tures (Italy)
Verified
4 months ago
Guestnet as a digital information tool - the weekly program - Media Carrier as a reading corner to download - external content from the tourism association
Italy
Italy
Director
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
The Guestnet web app provides users with numerous benefits, notably eliminating the need for app downloads. It seamlessly integrates with various platforms and services, including vioma's voucher tool, ensuring a smooth experience. Through effective management of guest data and interactions, it proves invaluable for hotels and accommodations seeking to enhance guest engagement and optimize operations.
Showing all answers to: "What does this product or service do well?"
The Guestnet web app provides users with numerous benefits, notably eliminating the need for app downloads. It seamlessly integrates with various platforms and services, including vioma's voucher tool, ensuring a smooth experience. Through effective management of guest data and interactions, it proves invaluable for hotels and accommodations seeking to enhance guest engagement and optimize operations.
We are particularly impressed by the many channels on which Guestnet
can be used. This makes it possible for almost all hotels to install the system in their hotel. In addition, they are constantly developing the product further and offer interesting solutions such as door opening with Guestnet or the overview of charging stations for electric cars.
The Guestnet guest app stands out for its user-friendly interface and versatile features that boost guest engagement and simplify communication. Its seamless integration with the PMS system, along with our collaboration tool, make it an indispensable software in daily hotel operations.
Guestnet delivers stunning custom Digital Guest Compendiums. Guests can book room service, spa services if available or place on hold towel service and help the environment. Guests can also open door directly via Guestnet without downloading an using the FLEXIPASS webkeys technology available with SALTO online door locks.
We have the pleasure of interface partnering with Guestnet, a leading provider of guest software solutions for the hotel industry. Our collaboration has been marked by a truly enjoyable and productive partnership that I'd like to highlight.
One of the standout aspects of our partnership are the seamless and efficient interfaces we've established. Guestnet has consistently demonstrated a high level of professionalism and dedication to delivering top-notch solutions. Their team's commitment to an excellence experience for the hospitality sector and their willingness to work closely with us has made our journey together incredibly pleasant.
Question:
What differentiates this product or service from the competition?
Answer:
Guestnet sets itself apart by requiring no hardware and eliminating the need for app downloads. This not only simplifies user access but also enhances accessibility. Moreover, Guestnet embraces a multi-channel approach, enabling information dissemination across diverse platforms, such as TV and print options, ensuring flexibility in communication methods. Additionally, Guestnet optimizes internal processes by requiring information to be stored only once, reducing redundancy and improving efficiency.
Showing all answers to: "What differentiates this product or service from the competition?"
Guestnet sets itself apart by requiring no hardware and eliminating the need for app downloads. This not only simplifies user access but also enhances accessibility. Moreover, Guestnet embraces a multi-channel approach, enabling information dissemination across diverse platforms, such as TV and print options, ensuring flexibility in communication methods. Additionally, Guestnet optimizes internal processes by requiring information to be stored only once, reducing redundancy and improving efficiency.
The connection with the information on the various tourism associations offers the guest in the hotel the opportunity to have all the information in one place on their mobile phone. In an increasingly digitalised world, this is a great advantage.
Guestnet offers a highly customizable and user-friendly web-app design, equipped with practical features not only for leisure hotels, along with consistent client support that focuses on actionable feedback and fosters ongoing product development.
Guestnet is focused on the keyless digital guest compendium experience. Instead of trying to offer everything they are real experts in their field. All in one solutions often are not able to deliver right? That is why Guestnet delivers and partners with the industries best as FLEXIPASS.
The success of any partnership is often measured by the satisfaction of shared customers. In our case, both our systems have been widely adopted by numerous hotels, and the feedback has been overwhelmingly positive. It's clear that the software developed by Guestnet has met and exceeded the expectations of hoteliers, resulting in increased guest satisfaction and operational efficiency.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Keeping up with digital innovations is crucial, and Guestnet provides a user-friendly solution that adds significant value to accommodations. Therefore, my suggestion is to explore the numerous possibilities of Guestnet in an obligation-free demo, including examining the individual integrations it offers. Additionally, reviewing existing references can provide further insight into its capabilities.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Keeping up with digital innovations is crucial, and Guestnet provides a user-friendly solution that adds significant value to accommodations. Therefore, my suggestion is to explore the numerous possibilities of Guestnet in an obligation-free demo, including examining the individual integrations it offers. Additionally, reviewing existing references can provide further insight into its capabilities.
Hoteliers should definitely try out Guestnet for themselves. In addition to the wealth of information for the guest, the reception desk can be relieved by making reservations for wellness treatments or registrations for various events in the weekly programme by using Guestnet.
My advice to hoteliers considering Guestnet would be to schedule a demo to see firsthand how the platform works. Additionally, look at examples of similar hotels using the service to understand how it could fit your specific needs and enhance your guest experience.
If you want to help your guests with a better stay then Guestnet will help you. Guests are stunned with the slick design which invites them to access and book more services resulting in more revenue + guest satisfaction.
Hoteliers considering this product or service should definitely keep an eye out for the continuous stream of practical developments and innovations that Guestnet offers. Staying updated with their latest features and updates can help hotels stay competitive and provide an excellent guest experience. It's crucial to embrace technology and adapt to new trends in the ever-evolving hospitality industry.
Recommended by
Peter Ehrhardt
Marketing Manager
@
vioma GmbH
Lisa Härtel
Senior Consultant
@
tt-consulting
Gera Bachner
Quality & Project Manager
@
hotelkit GmbH
Patrick Lomsdalen
CEO
@
FLEXIPASS
Barbara Spitaler
Managing Partner
@
ASA Hotelsoftware
Peter Ehrhardt
Marketing Manager
@
vioma GmbH
Lisa Härtel
Senior Consultant
@
tt-consulting
Gera Bachner
Quality & Project Manager
@
hotelkit GmbH
Patrick Lomsdalen
CEO
@
FLEXIPASS
Barbara Spitaler
Managing Partner
@
ASA Hotelsoftware
Yumiko Pagnoux
Strategic Partner Manager
@
Mews
Cláudia Lourenco
Partner Manager
@
opensmjle
Magdalena Rungaldier
Principal
@
MAp Boutique Consultancy
Marco Tessitore
CSO
@
Smart Host GmbH
Susanne Sano
Marketing & Communications Manager
@
Media Carrier Solutions GmbH
Olga Heuser
CEO
@
DialogShift
Steven Reffin
Partnership Manager
@
RoomRaccoon
Kriska Kay Francisco
Customer Success & Marketing Manager
@
FLEXIPASS
Bilal Erkin
CEO
@
Digital Hoch 5
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Support
Unverified
Guestnet has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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