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Guestnet
4.7 (188 REVIEWS)
HT Score
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Bilal, Marta, Philip Mike + 41 more experts recommend Guestnet
Read Recommendations
Guestnet
Ranked 2 (out of 94) in Hotel Guest Apps
2026 Finalist
HotelTechAwards
Hoteliers voted Guestnet as the #2 Hotel Guest Apps provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldGuest Experience Platform • Fully customizable and integrated guest app
95% recommended by 181 hotels
Falkensteiner, ADLER, Quellenhof Luxury Resorts & 178 others
Bell - AI powered product analyst
I analyzed all of Guestnet’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Guestnet is praised as a hotel guest app that centralizes stay information, reduces front-desk questions, and drives ancillary revenue through spa, breakfast, menu, and activity bookings. Hotels value its PMS/ASA and tourism integrations, digital check-in/out, and real-time content updates; common cautions are limited backend intuitiveness, customization, and some missing automation or notification features.
Falkensteiner, ADLER, Quellenhof Luxury Resorts & 178 others
Read their reviewsPartners say
Industry experts recommend Guestnet for its ability to centralize guest communication and digitize services without requiring app installations. Its unique features include seamless multi-channel publishing, strong PMS integration, and the integration of ordering processes with existing hotel systems, enhancing both guest engagement and operational efficiency. Guestnet also offers innovative digital guest compendiums, boosting guest satisfaction and revenue through personalized service and upselling strategies.
Bilal, Marta, Philip Mike and 41 others
Read their recommendationsWhat Types of Hotels Guestnet is Popular For
Size
23 | X-Small (1-9 room)
67 | Small (10-49 room)
65 | Mid-Sized (50-99 room)
33 | Large (100-499 room)
Country
124 | Italy
29 | Austria
23 | Germany
2 | United States
2 | Greece
1 | Canada
1 | Estonia
1 | Switzerland
1 | Brazil
Type
78 | Luxury Hotels
58 | Boutique Hotels
51 | Resorts
47 | Bed & Breakfast & Inns
33 | Airport/Conference Hotels
24 | Limited Service & Budget Hotels
19 | Branded Hotels
19 | City Center Hotels
14 | Extended Stay & Serviced Apartments
10 | Vacation Rentals & Villas
5 | Hostels
4 | RV Parks & Campgrounds
Region
180 | Europe
3 | North America
1 | South America
Category
188 | Hotel Guest Apps
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What is Guestnet?
Founded in 2022 | Headquarters in Bressanone (Italy) | 16 employees
Guestnet is a comprehensive digital guest information system designed for the hospitality industry. It offers easy-to-use booking services and seamlessly integrates with property management systems (PMS), enhancing both guest satisfaction and staff efficiency. The platform supports sustainable, paperless operations by providing real-time updates, customizable templates for menus and morning posts, and digital room bills. Guestnet also facilitates seamless communication, providing essential information and enabling easy upsell purchases via a fully customizable and integrated web app. By ensuring mobile access to these services, Guestnet boosts guest engagement and sales, making it an optimal choice for both large hotel chains and independent establishments.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Guestnet products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Guestnet Reviews Analyzed: 59
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Guestnet Expert Recommendations Analyzed: 25
Read expert recommendationsDescription provided by Guestnet
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Guestnet's Provided Description:
"Guestnet redefines the guest experience with its fuly customizable and integrated web-app, facilitating seamless communication, providing information, and enabling easy upsell purchases. With mobile access to services, Guestnet ensures high guest engagement and boosts sales, making it the preferred choice for hoteliers, from prestigious chains to independent hotels. Explore Guestnet and simplify hotel operations for everyone."
FAQs
Capabilities
Guest directory
Guest directory
Provide easy access to all details about the property, services, amenities, and nearby attractions.
Manage Booking System for Activities and Services
Manage Booking System for Activities and Services
Streamline your scheduling and enhance customer convenience with our comprehensive booking system designed for activities and services, ensuring hassle-free reservations and efficient management.
Shop & Room Service
Shop & Room Service
Elevate your guest experience with our Shop and Room Service, offering a seamless way to shop for essentials and enjoy in-room dining, all at your fingertips for added convenience and comfort during your stay.
Guest app personalized for the guest
Guest app personalized for the guest
Guestnet is fully personalized for the guest through an (optional) PMS integration, allowing them to check their room bill, manage activity bookings, or access additional information in their personal area.
Custom Branding
Custom Branding
Guestnet can be fully tailored to align with your corporate identity (CI). The guest app is customizable in terms of design, colors, logos, and brand language.
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Available Add-ons & Modules
Online Check In
Contactless Check-in
Digitize the full guest journey with mobile-enabled online check‑in, access to daily info and services during the stay, and online check‑out with live billing and payments—all without downloads.
Guestnet Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Guestnet is the #2 most trending product in the Hotel Guest Apps category (out of 94) and the #70 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestnet’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Guestnet as the #2 Hotel Guest Apps provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Guestnet Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Guestnet Case Studies
How Bayerwaldhof Eases the Daily Guest Experience with Guestnet and a Solid PMS Connection
Bad Koetzting (Germany)
How Pachmair 1453 Cut Staff from 35 to 25 Without Losing Its Premium Edge
Uderns (Austria)
How the Lerch Group streamlines guest departures with Guestnet’s Digital Check-out
Bad Hindelang (Germany)
How Cyprianerhof Elevated Guest Experience Through Deep Digital Integration
Tiers (Italy)
Guest Experience Platform for Hotels & Resorts – Guestnet connects guests, teams, and systems for a seamless stay.
San Martino in Passiria (Italy)
How ULRICHSHOF Optimized Guest Communication and Internal Efficiency with Guestnet
Rimbach (Germany)
How Moar Gut Elevates Family Hospitality With Guestnet
Grossarl (Austria)
How PURS Fine Hotels & Restaurants Enhances Guest Experience Through Guestnet × Mews
Andernach (Germany)
How Såndgøld Alpine Glamping Elevates the Camping Experience with Guestnet
Campo Tures (Italy)
References
"Guestnet has greatly simplified and efficiently improved our internal processes. For our guests, the program ensures easy handling of information, activity program, store, etc. Guestnet has combined three separate systems, saving us work and time. We have also added exciting new features. We are always discovering new things and look forward to further development together."
Anna Trenkle
Marketing @
HUBERTUS Mountain Refugio Allgau
"Guests love it, and so do we! A top app that helps us bring great information as close to our guests as possible!"
Herbert Steger
Owner @
Amonti Wellnessresort
"We are extremely pleased with the Guestnet program. Its implementation is straightforward, and guests navigate it with ease. The company actively seeks individualized solutions and consistently makes improvements. We highly recommend both the program and the company."
Daniel Fink
Owner @
Andreus Resort
Featured Customers
Hotelier Rating
Looking for specific info?
9
Simple, guest-oriented access — ordering options could be clearer
Management from 5 to 9 room in Santa Maddalena (Italy)
Verified
1 days ago
Guestnet convinces with simple operation, direct access without app download or license extensions, as well as practical links to already existing information, such as from the tourism association, uncomplicated, current, and especially guest-oriented.
Italy
Italy
Management
X-Small Hotel
8
Independent guest self-service — but online ordering could be linked better
Hotel Director from 25-49 room Boutique in Parcines (Italy)
Verified
2 days ago
What we like most about Guestnet is that our guests can register for activities independently and can view the hotel bill at any time.
Italy
Italy
Hotel Director
Small Hotel
10
Great for guest communication and faster check-outs — billing visibility could be simpler
Hotel Manager from 75-99 room Luxury Hotel in Obereggen (Italy)
Verified
12 days ago
We are truly satisfied with the choice to use Guestnet and, after using it in our hotel, we can say that there are several features that we particularly appreciate.
One of the things we like the most is definitely the ability to easily publish and update the weekly schedule. It is a very useful tool to communicate to our guests all the act...
Italy
Italy
Hotel Manager
Mid-Sized Hotel
10
Simple guest info on mobile and TV
Managing Director from 50-74 room Airport/Conference Hotel in Castelrotto (Italy)
Verified
13 days ago
We like that it works simply and straightforwardly and that our guests also have all events, services, and tips from our holiday region directly on their mobile phones. Since this year, we have also activated the TV channel, which is a great addition.
Italy
Italy
Managing Director
Mid-Sized Hotel
10
Organized guest communication that helps sell extras
Direttrice from 25-49 room in Milano Marittima (Italy)
Verified
15 days ago
I have been using Guestnet for several years and I am very satisfied because it allows me to inform guests in an organized and aesthetically pleasing manner. Also, the additional services are presented in an attractive and effective way, which helps in the additional sale of them. I especially thank Claudia and Angela, who are very helpful,...
Italy
Italy
Direttrice
Small Hotel
10
Simple, intuitive guest info delivery — more personalization would help
Marketing from 75-99 room Luxury Hotel in Valle di Casies (Italy)
Verified
17 days ago
We particularly appreciate the simple and intuitive operation of Guestnet. The app allows us to provide our guests with all important information digitally—quickly, clearly, and at any time. This enables us to keep our guests better informed while simultaneously streamlining many hotel operations. A fantastic, practical solution for modern...
Italy
Italy
Marketing
Mid-Sized Hotel
10
Intuitive PMS integration and interface — local tourism links could improve
Manager from 75-99 room Bed & Breakfast & Inn in Neustift im Stubaital (Austria)
Verified
21 days ago
Thanks to the highly effective interface with our PMS, data exchange works seamlessly. Both the user interface and the backend are designed to be very intuitive.
Austria
Austria
Manager
Mid-Sized Hotel
10
All guest info in one place — access could start earlier
Front desk from 25-49 room Luxury Hotel in Au (Austria)
Verified
21 days ago
I particularly like the fact that every guest has their own personal access, allowing them to view both their room bill and all important information regarding their stay. The app is clearly laid out, easy to use, and offers our guests everything they need in one place.
Austria
Austria
Front desk
Small Hotel
10
Guest access that makes everything easy — with better communication options needed
Manager from 5 to 9 room Boutique in San Vigilio (Italy)
Verified
21 days ago
Thanks to automation and user-friendliness, our guests receive their personal access link immediately upon arrival and can then find everything they need directly in Guestnet.
Italy
Italy
Manager
X-Small Hotel
10
Simple for guests, fast for staff — achieve more with your existing PMS.
Hotel director from 25-49 room City Center Hotel in Kitzbuhel (Austria)
Verified
21 days ago
The system is very easy for guests to use. Our staff can make quick changes. It simply makes providing information to guests easier.
Austria
Austria
Hotel director
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
A modern, clear and very useful tool for the hotel industry, which we always recommend to hoteliers in our consultations and strategies. The team is very friendly and is open to individual solutions if the range of functions is not sufficient.
Showing all answers to: "What does this product or service do well?"
A modern, clear and very useful tool for the hotel industry, which we always recommend to hoteliers in our consultations and strategies. The team is very friendly and is open to individual solutions if the range of functions is not sufficient.
We recommend Guestnet to the properties we work with. We find it particularly useful because it allows all the information a guest might need during their stay to be collected in one place: from the property to services, activities, appointments, and local information.
Another aspect we really appreciate is the ease of updating. Being able to intervene simply and immediately avoids reprints, reduces paper waste, and keeps content always up to date.
Furthermore, the ability to customize the platform allows maintaining consistency with the property's identity and tone of voice, transforming this tool into a brand contact point.
For us, Guestnet is therefore a practical solution that simplifies the property's work, makes the guest experience more autonomous, and helps bring the brand into the daily life of the stay.
Amazing user guest experience.
The best of all guest apps on the market, in my opinion.
Functionality as well. This app can be rightly considered a true interactive (not merely informative) guest app that puts the guest in a position to create his stay the way he wants it (book extras, weekly program). Anytime, anywhere. Also for hotels an amazing tool for upsells, connected with the techstack.
The partnership with GuestNet is characterized by close, trusting collaboration. Decisions are made quickly, projects are implemented collaboratively, and common goals are clearly pursued – creating real added value for both sides.
Guestnet has built an incredibly intuitive platform that understands the actual needs of modern hoteliers. They put the guest experience first, ensuring that digital processes (from upselling to daily hotel operations) are actually practical for everyday use. Their architecture is so flexible that adding new touchpoints feels completely natural, allowing integrations like ours to run smoothly in the background.
Question:
What differentiates this product or service from the competition?
Answer:
- Design: Modern, minimalist, appealing - UX: Intuitive user guidance, overview and simplicity - Team: friendly, dynamic, technically experienced - Customer service: accessible and solution-oriented - Individual solutions possible
Showing all answers to: "What differentiates this product or service from the competition?"
- Design: Modern, minimalist, appealing - UX: Intuitive user guidance, overview and simplicity - Team: friendly, dynamic, technically experienced - Customer service: accessible and solution-oriented - Individual solutions possible
What we particularly appreciate and what, from our point of view, sets Guestnet apart from other solutions on the market is its ability to go beyond simple digitalization of hotel information. The possibility to customize content and interface allows it to become a true brand touchpoint, consistent with the identity we have built together with our clients. Additionally, it offers extremely fast and responsive customer service, making the relationship with the Guestnet team very direct and practically facilitating the use of the platform. For this reason, we consider it not just a technological tool but a solution that integrates well into our brand experience consulting.
The user experience amd functionality: Ease of use, design.
Mainly that it's specifically made to be interactive. People are supposed to book tables, classes, buy extras, ask for concierge support, book F&B etc.
Compared to other collaborations, the partnership with GuestNet is particularly well-maintained: communication is open, collaboration is constructive, and characterized by mutual trust. This creates a sustainable, successful relationship that goes far beyond a purely business relationship.
Guestnet stands out through its highly stable architecture and real-world practicality. Instead of just building flashy guest apps, they provide a reliable foundation that makes integrating new services.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you are interested in a streamlined but effective introduction of a digital guest directory with a connection to common PMS systems, guestnet is highly recommended. Even if your PMS system is not supported, the team is always open to discussions in order to offer an individual solution.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you are interested in a streamlined but effective introduction of a digital guest directory with a connection to common PMS systems, guestnet is highly recommended. Even if your PMS system is not supported, the team is always open to discussions in order to offer an individual solution.
Guestnet is a tool we recommend considering to make the guest experience easier and, at the same time, lighten the workload of the team. All useful information can be collected in one place and made available to the guest simply and immediately.
What makes a difference is also the support from the Guestnet team, which we have always found to be very quick and responsive. When using a tool in the daily management of a property, being able to rely on such support is certainly an added value.
Build an upsell plan of ancillary services. Guests are there to consume, they are in the right mood to buy. Most hotels still leave a lot of money on the table here. Then integrate Guestnet as part of the plan.
It will also elevate guest experience and decrease the burden of your front desk burden significantly.
Seize the opportunity to view Guestnet not just as a digital tool, but as a true partner in guest communication. The more consistently you integrate it into your processes, the more both your employees and your guests will benefit.
Take full advantage of Guestnet’s flexible ecosystem. Start with the basics and confidently add new touchpoints step-by-step; their seamless integrations mean you'll never have to rebuild your workflows from scratch.
+ 41
recommend
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@
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Are you a consultant or vendor that recommends Guestnet?
Leave a recommendation
News
Guestnet
2 weeks ago
How Bayerwaldhof Eases the Daily Guest Experience with Guestnet and a Solid PMS Connection
Guestnet
3 weeks ago
How Pachmair 1453 Cut Staff from 35 to 25 Without Losing Its Premium Edge
Guestnet
1 year ago
How the Lerch Group streamlines guest departures with Guestnet’s Digital Check-out
Guestnet
1 year ago
How Cyprianerhof Elevated Guest Experience Through Deep Digital Integration
Guestnet
1 year ago
Guest Experience Platform for Hotels & Resorts – Guestnet connects guests, teams, and systems for a seamless stay.
Guestnet
1 year ago
How ULRICHSHOF Optimized Guest Communication and Internal Efficiency with Guestnet
Guestnet
1 year ago
How Moar Gut Elevates Family Hospitality With Guestnet
Guestnet
1 year ago
How PURS Fine Hotels & Restaurants Enhances Guest Experience Through Guestnet × Mews
Guestnet
1 year ago
How Såndgøld Alpine Glamping Elevates the Camping Experience with Guestnet
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1 year ago
Seamless Integration: Guestnet and Shiji Set New Standards for the Digital Guest Journey
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Support
Unverified
Guestnet has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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