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Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
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Guestnet
4.7 (181 REVIEWS)
HT Score
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Philip Mike, Andrea, Deborah + 40 more experts recommend Guestnet
Read Recommendations
Guestnet
Ranked 2 (out of 94) in Hotel Guest Apps
2026 Finalist
HotelTechAwards
Hoteliers voted Guestnet as the #2 Hotel Guest Apps provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldGuest Experience Platform • Fully customizable and integrated guest app
95% recommended by 175 hotels
Falkensteiner, ADLER, Quellenhof Luxury Resorts & 172 others
Bell - AI powered product analyst
I analyzed all of Guestnet’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Guestnet is praised as a hotel guest app that centralizes stay information, reduces front-desk questions, and drives ancillary revenue through spa, breakfast, menu, and activity bookings. Hotels value its PMS/ASA and tourism integrations, digital check-in/out, and real-time content updates; common cautions are limited backend intuitiveness, customization, and some missing automation or notification features.
Falkensteiner, ADLER, Quellenhof Luxury Resorts & 172 others
Read their reviewsPartners say
Industry experts recommend Guestnet for its ability to centralize guest communication and digitize services without requiring app installations. Its unique features include seamless multi-channel publishing, strong PMS integration, and the integration of ordering processes with existing hotel systems, enhancing both guest engagement and operational efficiency. Guestnet also offers innovative digital guest compendiums, boosting guest satisfaction and revenue through personalized service and upselling strategies.
Philip Mike, Andrea, Deborah and 40 others
Read their recommendationsWhat Types of Hotels Guestnet is Popular For
Size
22 | X-Small (1-9 room)
64 | Small (10-49 room)
61 | Mid-Sized (50-99 room)
34 | Large (100-499 room)
Country
119 | Italy
27 | Austria
23 | Germany
2 | United States
2 | Greece
1 | Canada
1 | Estonia
1 | Switzerland
1 | Brazil
Type
73 | Luxury Hotels
56 | Boutique Hotels
50 | Resorts
46 | Bed & Breakfast & Inns
33 | Airport/Conference Hotels
24 | Limited Service & Budget Hotels
19 | Branded Hotels
19 | City Center Hotels
14 | Extended Stay & Serviced Apartments
10 | Vacation Rentals & Villas
5 | Hostels
4 | RV Parks & Campgrounds
Region
173 | Europe
3 | North America
1 | South America
Category
181 | Hotel Guest Apps
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What is Guestnet?
Founded in 2022 | Headquarters in Bressanone (Italy) | 16 employees
Guestnet is a comprehensive digital guest information system designed for the hospitality industry. It offers easy-to-use booking services and seamlessly integrates with property management systems (PMS), enhancing both guest satisfaction and staff efficiency. The platform supports sustainable, paperless operations by providing real-time updates, customizable templates for menus and morning posts, and digital room bills. Guestnet also facilitates seamless communication, providing essential information and enabling easy upsell purchases via a fully customizable and integrated web app. By ensuring mobile access to these services, Guestnet boosts guest engagement and sales, making it an optimal choice for both large hotel chains and independent establishments.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Guestnet products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Guestnet Reviews Analyzed: 59
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Guestnet Expert Recommendations Analyzed: 25
Read expert recommendationsDescription provided by Guestnet
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Guestnet's Provided Description:
"Guestnet redefines the guest experience with its fuly customizable and integrated web-app, facilitating seamless communication, providing information, and enabling easy upsell purchases. With mobile access to services, Guestnet ensures high guest engagement and boosts sales, making it the preferred choice for hoteliers, from prestigious chains to independent hotels. Explore Guestnet and simplify hotel operations for everyone."
FAQs
Capabilities
Guest directory
Guest directory
Provide easy access to all details about the property, services, amenities, and nearby attractions.
Manage Booking System for Activities and Services
Manage Booking System for Activities and Services
Streamline your scheduling and enhance customer convenience with our comprehensive booking system designed for activities and services, ensuring hassle-free reservations and efficient management.
Shop & Room Service
Shop & Room Service
Elevate your guest experience with our Shop and Room Service, offering a seamless way to shop for essentials and enjoy in-room dining, all at your fingertips for added convenience and comfort during your stay.
Guest app personalized for the guest
Guest app personalized for the guest
Guestnet is fully personalized for the guest through an (optional) PMS integration, allowing them to check their room bill, manage activity bookings, or access additional information in their personal area.
Custom Branding
Custom Branding
Guestnet can be fully tailored to align with your corporate identity (CI). The guest app is customizable in terms of design, colors, logos, and brand language.
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Available Add-ons & Modules
Online Check In
Contactless Check-in
Digitize the full guest journey with mobile-enabled online check‑in, access to daily info and services during the stay, and online check‑out with live billing and payments—all without downloads.
Guestnet Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Guestnet is the #2 most trending product in the Hotel Guest Apps category (out of 94) and the #121 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestnet’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Guestnet as the #2 Hotel Guest Apps provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Guestnet Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Guestnet Case Studies
How Pachmair 1453 Cut Staff from 35 to 25 Without Losing Its Premium Edge
Uderns (Austria)
How the Lerch Group streamlines guest departures with Guestnet’s Digital Check-out
Bad Hindelang (Germany)
How Cyprianerhof Elevated Guest Experience Through Deep Digital Integration
Tiers (Italy)
Guest Experience Platform for Hotels & Resorts – Guestnet connects guests, teams, and systems for a seamless stay.
San Martino in Passiria (Italy)
How ULRICHSHOF Optimized Guest Communication and Internal Efficiency with Guestnet
Rimbach (Germany)
How Moar Gut Elevates Family Hospitality With Guestnet
Grossarl (Austria)
How PURS Fine Hotels & Restaurants Enhances Guest Experience Through Guestnet × Mews
Andernach (Germany)
How Såndgøld Alpine Glamping Elevates the Camping Experience with Guestnet
Campo Tures (Italy)
References
"Guestnet has greatly simplified and efficiently improved our internal processes. For our guests, the program ensures easy handling of information, activity program, store, etc. Guestnet has combined three separate systems, saving us work and time. We have also added exciting new features. We are always discovering new things and look forward to further development together."
Anna Trenkle
Marketing @
HUBERTUS Mountain Refugio Allgau
"Guests love it, and so do we! A top app that helps us bring great information as close to our guests as possible!"
Herbert Steger
Owner @
Amonti Wellnessresort
"We are extremely pleased with the Guestnet program. Its implementation is straightforward, and guests navigate it with ease. The company actively seeks individualized solutions and consistently makes improvements. We highly recommend both the program and the company."
Daniel Fink
Owner @
Andreus Resort
Featured Customers
Hotelier Rating
Looking for specific info?
10
Guest access that makes everything easy — with better communication options needed
Manager from 5 to 9 room Boutique in San Vigilio (Italy)
Verified
1 days ago
Thanks to automation and user-friendliness, our guests receive their personal access link immediately upon arrival and can then find everything they need directly in Guestnet.
Italy
Italy
Manager
X-Small Hotel
10
Simple for guests, fast for staff — achieve more with your existing PMS.
Hotel director from 25-49 room City Center Hotel in Kitzbuhel (Austria)
Verified
1 days ago
The system is very easy for guests to use. Our staff can make quick changes. It simply makes providing information to guests easier.
Austria
Austria
Hotel director
Small Hotel
10
Intuitive guest communication that relieves reception and delights guests
Owner from 25-49 room Bed & Breakfast & Inn in Arnschwang (Germany)
Verified
1 days ago
We use Guestnet in our hotel and are thoroughly impressed. The platform itself is excellently structured and offers exactly the features needed for modern guest communication.
Ease of use: Operation is intuitive and straightforward for both our team in their daily work and our guests.
Real added value for guests: Our hotel guests apprecia...
Germany
Germany
Owner
Small Hotel
8
Clear spa and activity bookings — but PMS issues hurt groups
Marketing Manager from 75-99 room Resort in Bagno Vignoni (Italy)
Verified
1 days ago
Digital and therefore eco friendly; overview of spa appointments and costs for the guest; quick and clear sign-ups for activities.
Italy
Italy
Marketing Manager
Mid-Sized Hotel
9
Versatile for employees and guests — reporting could be faster
Executive Assistant to the Management from 100 to 199 room City Center Hotel in Gran (Austria)
Verified
1 days ago
Its versatility for employees and guests, and the fact that once information has been entered, it can very easily be distributed across various channels.
Austria
Austria
Executive Assistant to the Management
Large Hotel
10
How Pachmair 1453 Cut Staff from 35 to 25 Without Losing Its Premium Edge
Owner from 75-99 room Airport/Conference Hotel in Uderns (Austria)
Verified
1 days ago
Filling out the registration form, and a lot of the questions guests have, are basically already taken care of beforehand, so during check in we can focus much more on the personal welcome.
Austria
Austria
Owner
Mid-Sized Hotel
9
Guest app control and spa booking — still room to improve
O Eso yo wner from 25-49 room Boutique in Tiangua (Brazil)
Verified
2 days ago
Guestnet offers great convenience for our guests. They can manage their account via the app and book spa services online.
Brazil
Brazil
O Eso yo wner
Small Hotel
9
Intuitive and easy to navigate, but the PMS could be improved.
Marketing Office Staff Member from 200 to 499 room Resort in SanVincenzo (Italy)
Verified
2 days ago
We really like the fact that it is intuitive and easy to navigate, with the ability to make bookings and modifications from the back end.
Italy
Italy
Marketing Office Staff Member
Large Hotel
10
Digital guest info that eases team workload — backend could be more intuitive
Director from 75-99 room Luxury Hotel in Bad Koetzting (Germany)
Verified
2 days ago
What we particularly like about Guestnet is that we can provide our guests with all the important information regarding their stay in a clear, digital format. Content can be updated quickly, offers and activities can be presented appealingly, and guests can easily find a great deal of information on their own. This improves guest communicat...
Germany
Germany
Director
Mid-Sized Hotel
9
Personalized templates and fast guest chat — but the design feels dated
Reception Manager from 25-49 room Luxury Hotel in Valles (Italy)
Verified
2 days ago
What I like best are the personalized text snippets and quote templates, as well as the quick and easy communication with guests via the WhatsApp function.
Italy
Italy
Reception Manager
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Amazing user guest experience. The best of all guest apps on the market, in my opinion. Functionality as well. This app can be rightly considered a true interactive (not merely informative) guest app that puts the guest in a position to create his stay the way he wants it (book extras, weekly program). Anytime, anywhere. Also for hotels an amazing tool for upsells, connected with the techstack.
Showing all answers to: "What does this product or service do well?"
Amazing user guest experience.
The best of all guest apps on the market, in my opinion.
Functionality as well. This app can be rightly considered a true interactive (not merely informative) guest app that puts the guest in a position to create his stay the way he wants it (book extras, weekly program). Anytime, anywhere. Also for hotels an amazing tool for upsells, connected with the techstack.
Guestnet centralizes guest communication, digitizes services, and reduces staff workload. With a no-install web app and multi-channel publishing, it keeps info consistent, boosts upselling, and enhances guest satisfaction.
Guestnet centralizes guest communication, digitizes services, and reduces staff workload. With a no-install web app and multi-channel publishing, it keeps info consistent, boosts upselling, and enhances guest satisfaction.
Guestnet makes it easy for guests to find all the information they need in one place. It helps hotels share updates, services, and offers quickly, while reducing routine tasks for the team. Guests get clear info, staff save time, and hotels can increase extra sales.
Guestnet gives hotels a central digital experience where guests can easily access important information throughout their stay. Hotel information, activities, services, local recommendations and reservation details can all be brought together in one place, while also giving guests an easy way to discover and book additional services.
Question:
What differentiates this product or service from the competition?
Answer:
The user experience amd functionality: Ease of use, design. Mainly that it's specifically made to be interactive. People are supposed to book tables, classes, buy extras, ask for concierge support, book F&B etc.
Showing all answers to: "What differentiates this product or service from the competition?"
The user experience amd functionality: Ease of use, design.
Mainly that it's specifically made to be interactive. People are supposed to book tables, classes, buy extras, ask for concierge support, book F&B etc.
Unlike many rivals, Guestnet combines web-based access (no app needed) with unified content management across app, print, TV, and web. Its PMS integrations and flexibility for hotels or apartments set it apart.
Unlike many rivals, Guestnet combines web-based access (no app needed) with unified content management across app, print, TV, and web. Its PMS integrations and flexibility for hotels or apartments set it apart.
Many systems require an app download or work only on one channel. Guestnet is different: guests can use it directly in their browser, and hotels can manage content once and share it everywhere.. The strong PMS connection also makes it fit both hotels and apartments.
Guestnet brings guest communication, hotel information and service discovery together in a single digital experience. Its connection with Stayntouch allows relevant guest and reservation information to flow into the experience automatically, helping hotels provide more personalized and timely information without adding unnecessary manual work.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Build an upsell plan of ancillary services. Guests are there to consume, they are in the right mood to buy. Most hotels still leave a lot of money on the table here. Then integrate Guestnet as part of the plan. It will also elevate guest experience and decrease the burden of your front desk burden significantly.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Build an upsell plan of ancillary services. Guests are there to consume, they are in the right mood to buy. Most hotels still leave a lot of money on the table here. Then integrate Guestnet as part of the plan.
It will also elevate guest experience and decrease the burden of your front desk burden significantly.
Focus on using Guestnet as a central hub. Invest time upfront to set up content and integrations properly—once running, it saves staff hours, ensures consistency, and creates real upselling opportunities.
Focus on using Guestnet as a central hub. Invest time upfront to set up content and integrations properly—once running, it saves staff hours, ensures consistency, and creates real upselling opportunities.
Take the time to set it up well at the start. Once everything is in place, Guestnet works like a central hub that keeps information up to date, reduces stress for staff, and helps you sell more services without extra effort.
Guestnet is a strong option for hotels looking to make information and services more accessible to guests throughout their stay. It can be particularly valuable for properties with a wide range of amenities, activities or services that they want guests to easily discover and engage with.
+ 40
recommend
Recommended by
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Are you a consultant or vendor that recommends Guestnet?
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News
Guestnet
1 week ago
How Pachmair 1453 Cut Staff from 35 to 25 Without Losing Its Premium Edge
Guestnet
11 months ago
How the Lerch Group streamlines guest departures with Guestnet’s Digital Check-out
Guestnet
11 months ago
How Cyprianerhof Elevated Guest Experience Through Deep Digital Integration
Guestnet
11 months ago
Guest Experience Platform for Hotels & Resorts – Guestnet connects guests, teams, and systems for a seamless stay.
Guestnet
11 months ago
How ULRICHSHOF Optimized Guest Communication and Internal Efficiency with Guestnet
Guestnet
11 months ago
How Moar Gut Elevates Family Hospitality With Guestnet
Guestnet
1 year ago
How PURS Fine Hotels & Restaurants Enhances Guest Experience Through Guestnet × Mews
Guestnet
1 year ago
How Såndgøld Alpine Glamping Elevates the Camping Experience with Guestnet
Guestnet
1 year ago
Seamless Integration: Guestnet and Shiji Set New Standards for the Digital Guest Journey
Guestnet Integrations
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Support
Unverified
Guestnet has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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