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Guestnet
4.8 (41 REVIEWS)
HT Score
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Guestnet
Ranked 3 (out of 86) in Hotel Guest Apps
Guest Experience Platform • Fully customizable and integrated guest app
97% recommended by 41 hotels
More than 50% of Guestnet’s reviews come from Italy.
What is Guestnet?
Founded in 2022 | Headquarters in Bressanone (Italy) | 16 employees
Guestnet is a comprehensive digital guest information system designed for the hospitality industry. It offers easy-to-use booking services and seamlessly integrates with property management systems (PMS), enhancing both guest satisfaction and staff efficiency. The platform supports sustainable, paperless operations by providing real-time updates, customizable templates for menus and morning posts, and digital room bills. Guestnet also facilitates seamless communication, providing essential information and enabling easy upsell purchases via a fully customizable and integrated web app. By ensuring mobile access to these services, Guestnet boosts guest engagement and sales, making it an optimal choice for both large hotel chains and independent establishments.
Guestnet Alternatives
Not sure if Guestnet is right for your hotel? Here are similar Hotel Guest Apps vendors that could be a good fit for your hotel:
- 1. Operto Guest Technologies — Best for automated post-booking experience for 5-star reviews
- 2. Canary Technologies — Best for saving time and improving communication for front desk teams.
- 3. Cloudbeds — Best for pre-arrival to post-stay guest communication and engagement.
- 4. SUITEe — Best for seamless guest experiences with smart control and digital check-in.
- 5. Asksuite — Best for handling customer inquiries and bookings around the clock.
- 6. Duve — Best for reducing front desk congestion
- 7. HiJiffy — Best for automating guest interactions with instant, multilingual responses.
- 8. SiteMinder — Best for creating tailored promotions based on guest preferences
- 9. Bookboost AB — Best for automating guest communication with ease
- 10. Akia — Best for automating guest communication with ease
Capabilities
Guest directory
Guest directory
Provide easy access to all details about the property, services, amenities, and nearby attractions.
Manage Booking System for Activities and Services
Manage Booking System for Activities and Services
Streamline your scheduling and enhance customer convenience with our comprehensive booking system designed for activities and services, ensuring hassle-free reservations and efficient management.
Shop & Room Service
Shop & Room Service
Elevate your guest experience with our Shop and Room Service, offering a seamless way to shop for essentials and enjoy in-room dining, all at your fingertips for added convenience and comfort during your stay.
Guest app personalized for the guest
Guest app personalized for the guest
Guestnet is fully personalized for the guest through an (optional) PMS integration, allowing them to check their room bill, manage activity bookings, or access additional information in their personal area.
Custom Branding
Custom Branding
Guestnet can be fully tailored to align with your corporate identity (CI). The guest app is customizable in terms of design, colors, logos, and brand language.
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Guestnet Reviews Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.5/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Guestnet is the #2 most trending product in the Hotel Guest Apps category (out of 86) and the #116 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestnet’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Guestnet Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Guestnet to Top Alternatives
Their stays are unique, make them memorable.
Digitally enabling Hotels & the Hospitality Industry by creating a contactless, superlative, guest experience.
Want to find out if Guestnet is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Popularity by Segment
Size
7 | X-Small (1-9 room)
2 | Small (10-24 room)
8 | Medium (25-74 room)
22 | Large (75-199 room)
2 | X-Large (200+ room)
Country
24 | Italy
7 | Germany
5 | Austria
3 | United States of America
1 | Canada
1 | Sweden
Type
21 | Luxury Hotels
14 | Resorts
10 | Bed & Breakfast & Inns
9 | Boutiques
5 | Vacation Rentals & Villas
4 | City Center Hotels
2 | Extended Stay & Serviced Apartments
2 | RV Parks & Campgrounds
1 | Branded Hotels
1 | Airport/Conference Hotels
1 | Hostels
1 | Limited Service & Budget Hotels
Region
37 | Europe
4 | North America
Category
41 | Hotel Guest Apps
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Guestnet for its comprehensive digital guest information system that enables easy-to-use booking services, seamless integration with PMS, and sustainable paperless operations, enhancing guest satisfaction and staff efficiency. Unique features include customizable templates for menus and morning posts, real-time updates, and digital room bills. However, there are concerns about limited design flexibility and statistical clarity.
AI-generated from the text of customer reviews
Looking for specific info?
10
Very clear
Marketing Managerin from 1 to 4 room Bed & Breakfast & Inn in Torri del Benaco (Italy)
Verified
19 days ago
Personal breakfast ordering, simple and clear presentation, possibility of categorizing the homepage, very good customer service - always available when needed
Italy
Italy
Marketing Managerin
X-Small Hotel
10
Very clear
Marketing Managerin from 75-99 room Luxury Hotel in Luson (Italy)
Verified
19 days ago
Clear and easy-to-understand presentation, available at any time if support is needed, simple backend, connection to Whats App Concierge, direct ordering with selection of delivery location
Italy
Italy
Marketing Managerin
Large Hotel
10
Super Service
Rezeptionistin from 100 to 199 room Bed & Breakfast & Inn in Redmond (United States of America)
Verified
2 months ago
Rapid assistance with technical problems. Clear and easy-to-implement assistance, as well as clear and unambiguous explanations and associated solutions to the problems.
United States of America
United States of America
Rezeptionistin
Large Hotel
10
Definitely a recommendation!
Leitung der Rezeption from 25-49 room Bed & Breakfast & Inn in Neustift im Stubaital (Austria)
Verified
4 months ago
As a company, we use the menu, morning post and weekly program functions every day and are very happy with them. The menu design in particular is very simple and quick to do. There are some great functions for our guests that are often used in the app. We think it's particularly great that they can view their room bill digitally - it also s...
Austria
Austria
Leitung der Rezeption
Medium Hotel
9
Great information portal for guests. Reduces the workload at reception.
Rezeption from 200 to 499 room Resort in Ridnaun (Italy)
Verified
4 months ago
Guests can access various information without having to go to reception. We also put the menu, morning post and weekly program all on Guestnet. Easy to use. 3 languages available.
Italy
Italy
Rezeption
X-Large Hotel
9
Ideal solution for in-house guest communication
Marketing & PR from 75-99 room in Maria Alm (Austria)
Verified
5 months ago
Very practical implementation, can be managed quite well by hotel administrative positions in the company. Very easy to use backend and well-structured frontend. The individual structure is also a great benefit for hotels with different target groups, so you can decide if you choose a more standard segmentation like "about", "rooms", "culin...
Austria
Austria
Marketing & PR
Large Hotel
10
Great guest information tool!
Marketing from 75-99 room Bed & Breakfast & Inn in Cadipietra (Italy)
Verified
6 months ago
We have been working with the hotel information app for years, are very satisfied and would happily recommend the app. Entering our information is easy and pleasant and if we need help, the Guestnet team is always there to help and advise us!
Italy
Italy
Marketing
Large Hotel
10
Digital guest experience
Marketing from 50-74 room Luxury Hotel in Bayerisch Gmain (Germany)
Verified
6 months ago
Great, especially for booking courses in our activity program and for selling the last available appointments in the spa area (massages, cosmetics)
Germany
Germany
Marketing
Medium Hotel
10
TOP guest app with simple functions
Quality management from 100 to 199 room Branded Hotel in Zell am See (Austria)
Verified
6 months ago
Instead of the classic guest directory in the room, we decided to offer digital guest information. This works great with Guestnet. You can easily enter all the information and make changes quickly. The option for guests to book a service online is also great. The constant further development can only be emphasized. A big compliment to the t...
Austria
Austria
Quality management
Large Hotel
10
Great service for the guest, great service for the reception team!
Marketing from 100 to 199 room Bed & Breakfast & Inn in Carefree (United States of America)
Verified
6 months ago
The software offers guests an enormous variety of services so that they can individually design their stay on site. He has the option of booking various sports, spa and restaurant offers directly and accessing them clearly in his personal login area. This way he won't miss an appointment. The use of the software also makes work enormously e...
United States of America
United States of America
Marketing
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
We are so happy about our professional and very pleasant cooperation. Not only for customers but also for partners like us, the Guestnet team is always available and eager to help. Top team - top service!
Showing all answers to: "What does this product or service do well?"
We are so happy about our professional and very pleasant cooperation. Not only for customers but also for partners like us, the Guestnet team is always available and eager to help. Top team - top service!
Guestnet excels in providing a comprehensive multi-channel information system for hotels. It ensures that guests can access relevant information about the hotel, its services, and offers anytime and anywhere. The content is distributed across various platforms, enhancing customer communication and engagement. Additionally, Guestnet supports personalized guest experiences and offers tools for optimizing hotel operations and marketing efforts.
with the Guestnet integration you can quickly and seamlessly improve your hotels communication. It is super user friendly and does not require an APP to be installed by your guests.
It is great to see such an easy to use platform also include customer satisfaction alongside the opportunity to upsell your add ons.
The Guestnet web app provides users with numerous benefits, notably eliminating the need for app downloads. It seamlessly integrates with various platforms and services, including vioma's voucher tool, ensuring a smooth experience. Through effective management of guest data and interactions, it proves invaluable for hotels and accommodations seeking to enhance guest engagement and optimize operations.
Guestnet creates personalized Digital Guest Compendiums that dazzle. Guests can easily order room service, book spa treatments, and request towel service while supporting eco-friendly initiatives. Plus, they can effortlessly unlock their doors using Guestnet, skipping the hassle of downloading FLEXIPASS webkeys for SALTO online door locks.
Question:
What differentiates this product or service from the competition?
Answer:
Guestnet makes life easier for hoteliers - the team is always looking for the best possible solution for every hotel and therefore integrates many different digital services into their unique multi-channel-information platform. The integration of our elibrary (with recent newspapers, magazines and podcasts for guests) ran smoothly.
Showing all answers to: "What differentiates this product or service from the competition?"
Guestnet makes life easier for hoteliers - the team is always looking for the best possible solution for every hotel and therefore integrates many different digital services into their unique multi-channel-information platform. The integration of our elibrary (with recent newspapers, magazines and podcasts for guests) ran smoothly.
Guestnet distinguishes itself from competitors by offering a robust multi-channel information system that ensures guests can access hotel information seamlessly across various platforms. It optimizes customer communication, supports personalized guest experiences, and integrates hotel operations and marketing tools. This comprehensive approach enhances guest satisfaction and operational efficiency, setting Guestnet apart in the hospitality industry.
I believe the fact that this handles various stages of the guests journey is fantastic, including pre stay and post stay communication, dovetailing with in house guest communication, this is an all in one guest communication tool, that is not time consuming and super effective to guests.
Guestnet sets itself apart by requiring no hardware and eliminating the need for app downloads. This not only simplifies user access but also enhances accessibility. Moreover, Guestnet embraces a multi-channel approach, enabling information dissemination across diverse platforms, such as TV and print options, ensuring flexibility in communication methods. Additionally, Guestnet optimizes internal processes by requiring information to be stored only once, reducing redundancy and improving efficiency.
Guestnet is all about perfecting the digital guest compendium experience, honing expertise rather than spreading too thin. While one-size-fits-all solutions often disappoint, Guestnet stands out by joining forces with industry leaders like FLEXIPASS.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Guestnet allows you to manage communication with guests easily and effectively across all your channels. With its various configurations and functions Guestnet is able to adapt to the specific needs of different players. A perfect partner for digital guest services.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Guestnet allows you to manage communication with guests easily and effectively across all your channels. With its various configurations and functions Guestnet is able to adapt to the specific needs of different players. A perfect partner for digital guest services.
Based on my experience with Guestnet, my advice to hoteliers would be to fully utilize its multi-channel capabilities to ensure guests have seamless access to information. Implement the system to personalize guest interactions and streamline operations, which can significantly enhance guest satisfaction and operational efficiency.
Very simple get a demonstration of Guestnet and speak to their team. The product really does sell itself. Once you can see the options and ease of use , you will see the value it will bring to your property, team and customers.
Keeping up with digital innovations is crucial, and Guestnet provides a user-friendly solution that adds significant value to accommodations. Therefore, my suggestion is to explore the numerous possibilities of Guestnet in an obligation-free demo, including examining the individual integrations it offers. Additionally, reviewing existing references can provide further insight into its capabilities.
Guestnet is your ally in enhancing your guests' experience. Its sleek design captivates guests, enticing them to explore and book additional services, ultimately boosting both revenue and guest satisfaction.
Recommended by
Susanne Sano
Marketing & Communications Manager
@
Media Carrier Solutions GmbH
Olga Heuser
CEO
@
DialogShift
Steven Reffin
Partnership Manager
@
RoomRaccoon
Peter Ehrhardt
Marketing Manager
@
vioma GmbH
Kriska Kay Francisco
Customer Success & Marketing Manager
@
FLEXIPASS
Susanne Sano
Marketing & Communications Manager
@
Media Carrier Solutions GmbH
Olga Heuser
CEO
@
DialogShift
Steven Reffin
Partnership Manager
@
RoomRaccoon
Peter Ehrhardt
Marketing Manager
@
vioma GmbH
Kriska Kay Francisco
Customer Success & Marketing Manager
@
FLEXIPASS
Bilal Erkin
CEO
@
Digital Hoch 5
Lisa Härtel
Senior Consultant
@
tt-consulting
Barbara Spitaler
Managing Partner
@
ASA Hotelsoftware
Patrick Lomsdalen
CEO
@
FLEXIPASS
Gera Bachner
Quality & Project Manager
@
hotelkit GmbH
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Guestnet Integrations
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Support
Unverified
Guestnet has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
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