Inn-Flow Achieves Level II Global Support Certification

This week, Inn-Flow earned Hotel Tech Report’s level II Global Customer Support Certification (GCSC) for its investments into tools, processes and strategies to ensure the ongoing success of its customers across the four of the key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and customer validation.

The Hotel Tech Report GCSC certification program analyzes software vendors along critical dimensions of customer support infrastructure in order to help hoteliers minimize risk and maximize positive outcomes when selecting technology partners.  In order to become certified, companies must open their internal systems to Hotel Tech Report for assessment along HTR’s rigorous 34-point GCSC Rubric.

“Inn-Flow’s support team has placed heavy emphasis on being accessible to their customers at the point of need.  While lots of companies offer live chat support, often times this isn’t managed in real time but with Inn-Flow their’s actually is meaning that users who have questions or need help can reach out and talk to a real person instantly which gives them a direct line of communication to the support and success teams which eliminates any bottlenecks and drives clients to be more successful with the product,” Hotel Tech Report co-founder Adam Hollander.

"At Inn-Flow, we firmly believe that exceptional customer support is the cornerstone of our success. We understand that our clients are the heart of our business, and we strive to ensure their needs are met with unwavering dedication and expertise. Our commitment to proactive, personalized support enables us to forge strong partnerships with hotel owners, empowering them to achieve their goals and drive their businesses forward," said John Erhart, CEO & Founder at Inn-Flow.

The below GCSC assessment outlines the verified systems and processes that Inn-Flow has in place to educate, train, retain and support customers.