Mark Kelly Returns to Maestro PMS in New Role, Cites Client First Service Culture as the Driver
Twenty-three-year Maestro veteran returns to develop business and awareness for this leading tech vendor brand focused on independent hospitality groups
Maestro is pleased to announce the appointment of Mark Kelly as a Senior Solutions Consultant. A Maestro veteran for 23 years, Kelly has been an active part of the Maestro service and management teams since 1996, previously serving as Senior Product Strategist. With extensive experience as a senior sales engineer, Kelly had been a key contributor to the development of Maestro during his tenure. Following a brief two-year post with another PMS vendor, Kelly returns to Maestro to help drive business development, collaborate on new products, reconnect with customers and prospects alike, and re-emerge as one of the company’s trusted advisors.
“As someone who thrives in an environment of client engagement and relationship management, Mark is highly motivated to reconnect with customers, meet with new prospects, and execute a sales plan that will support our company’s continued growth in the coming year,” said Warren Dehan, Maestro President. “As more and more independent hotels, luxury resorts, and multi-property groups turn to Maestro for our suite of flexible software, contactless guest engagement, and mobile PMS solutions, we are well-positioned to meet their needs and exceed expectations. We are confident Mark will play a pivotal role in developing new business and contributing to our line of emerging technologies that will keep Maestro at the forefront of PMS technology. Mark . . . welcome home.”
Service Culture Brought Him Back
As Senior Solutions Consultant, Kelly will be instrumental in building and maintaining rapport with prospective Maestro customers throughout the entire sales process. He will closely monitor the installation process and work alongside the Maestro teams to support customer satisfaction and longevity. Kelly is based in Toronto.
“Maestro’s service culture is unlike anything I have ever experienced throughout my career,” Kelly said. “After leaving the company I quickly recognized what a great organization Maestro is, and I longed to be part of it again. This company was built to make hoteliers’ IT lives easier. I’m proud to have played a role over the last two decades in developing solutions with the Maestro team that create an efficient and seamless operation. More importantly, their service culture is centered around accessibility and continuity. At this pivotal time in history when the pandemic has closed doors and made independent operators feel stranded, Maestro remains connected to its customers. Through access to live call agents and in-app live chat support, hoteliers are getting the help they need instantly. And, as properties struggle to attract new employees, Maestro’s online training is helping new recruits learn at their own pace and get up to speed quickly.
“In this time of constant change, it’s critical to know that hoteliers can get answers to urgent questions when they need it and that they have a PMS partner that is ahead of the competition in developing forward-thinking solutions,” Kelly said. “2022 is the right time to be a Maestro customer. There is no PMS provider more relevant and ahead of the curve in emerging technology than Maestro.”
Maestro is the only hotel PMS company that offers an innovative and feature identical Web browser-based or Windows PMS suite with the option to host on-premises or in a private cloud, as well as SaaS cloud-hosted. All environments support the latest mobile, contact-free, and web-based technologies to enhance the digital guest and staff experience; with the added benefit of an extensive collection of APIs to support more than 800 third-party integrations. Regardless of which implementation model a hotel chooses to support its business objectives today, management can switch to a different option tomorrow without going to market for a new system provider and incurring additional licensing fees. Maestro offers a painless transition in migrating from on-premises to cloud-hosted or vice versa.