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Maestro PMS (Northwind)
4.4 (58 REVIEWS)
Amanda, Cam, Russell + 12 more experts recommend Maestro PMS
Read RecommendationsRanked 23 (out of 317) in Property Management Systems
All-In-One Property Management Software Solution, Cloud or On-Premise, + Mobile & Contactless Apps
88% recommended by 52 hotels
Sunstream Hotels, Benchmark, Post Ranch Inn & 49 others
Bell - AI powered product analyst
I analyzed all of Maestro PMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Maestro PMS for its comprehensive and customizable features, particularly emphasizing flexibility in reporting, integrations with other systems, and its robust support. These features help in streamlining operations, increasing efficiency, and meeting specific property needs. However, users also highlight areas for improvement, such as modernizing the UI, enhancing reporting capabilities, and simplifying some processes to make it more user-friendly for new staff.
Sunstream Hotels, Benchmark, Post Ranch Inn & 49 others
Read their reviewsSupport
Supportive
Hoteliers often praise Maestro PMS for its excellent customer support. The support team is accessible through various channels such as chat, phone, and email, ensuring that users can quickly get assistance. They are noted for their prompt responsiveness, frequently resolving issues with speed and efficiency. The staff is recognized for their expertise, consistently providing knowledgeable and effective solutions. Many clients highlight the onboarding support as particularly helpful, easing the setup and training process for new users. Additionally, the availability of resources such as FAQs, tutorials, and documentation is appreciated, helping users find solutions independently when needed.
Director of sales and marketing
4 months ago
Verified
... Great system, super customer service. ...
See full reviewDirector of sales and marketing
4 months ago
Verified
... Some of the things in the sales and catering module could be worked better, to make less steps, and make things a little more streamlined. I believe that they do listen to their customers, so I feel ...
See full reviewDirector of sales and marketing
4 months ago
Verified
... Some of the things in the sales and catering module could be worked better, to make less steps, and make things a little more streamlined. I believe that they do listen to their customers, so I feel like some things that we’ve suggested ...
See full reviewReservations Manager
4 months ago
Verified
... Recently anytime I put in a ticket for assistance we are answered with great speed and knowledge from Tech's. They alway's follow up to be sure everything is working as we expect or work on solutions to help with issues. I have never had an issue with anyone at Maestro to help me get a quick solutions to any issues that I have presented. They have always been kind ...
See full reviewReservations Manager
4 months ago
Verified
... At this time I do not have really any suggestions for improvement, other than more introduction as to who is who at Maestro so when you are reaching out for assistance you can be sure you are reaching out to the correct person needed, not to say when I do reach out to the incorrect person they are always quick to get me pointed in the right direction. One of the things I think would be really great would be if Maestro did on site visits ...
See full reviewReservations Manager
4 months ago
Verified
... Recently anytime I put in a ticket for assistance we are answered with great speed and knowledge from Tech's. They alway's follow up to be sure everything is working as we expect or work on solutions ...
See full reviewReservations Manager
4 months ago
Verified
... Recently anytime I put in a ticket for assistance we are answered with great speed and knowledge from Tech's. They alway's follow up to be sure everything is working as we expect or work on solutions to help with issues. I have never had an issue with anyone at Maestro to help me get a quick solutions to any issues that I have presented. They have always been kind and courteous, consistently going above and beyond to help find a solution. If we cannot find a solution, they are quick to help you in putting in an enhancement request so that it can be reviewed by the teams at Maestro for future development, in an ever-changing world this is something that any company can appreciate that they are constantly looking to grow, developing new and innovative ways to keep your business running smooth and with the times. Recently we needed ...
See full reviewReservations Manager
4 months ago
Verified
... Recently anytime I put in a ticket for assistance we are answered with great speed and knowledge from Tech's. They alway's follow up to be sure everything is working as we expect or work on solutions ...
See full reviewReservations Manager
4 months ago
Verified
... Recently anytime I put in a ticket for assistance we are answered with great speed and knowledge from Tech's. They alway's follow up to be sure everything is working as we expect or work on solutions to help with issues. I have never had an issue with anyone at Maestro to help me get a quick solutions to any issues that I have presented. They have always been kind and courteous, consistently ...
See full reviewReservations Manager
4 months ago
Verified
... At this time I do not have really any suggestions for improvement, other than more introduction as to who is who at Maestro so when you are reaching out for assistance you can be sure you are reaching out to the correct person needed, not to say when I do reach out to the incorrect person they are always quick to get me pointed ...
See full reviewReservations Manager
4 months ago
Verified
... Recently anytime I put in a ticket for assistance we are answered with great speed and knowledge from Tech's. They alway's follow up to be sure everything is working as we expect or work on solutions ...
See full reviewReservations Manager
4 months ago
Verified
... At this time I do not have really any suggestions for improvement, other than more introduction as to who is who at Maestro so when you are reaching out for assistance you can be sure you are reaching out to the correct person needed, not to say when I do reach out to the incorrect person they are always quick to get me pointed in the right direction. One of the things I think would be really great would be if Maestro did on site visits with clients periodically, to see how day to day operations are going and if they can help with enhancements or software upgrades that would be beneficial to the property, that they may not even be aware are available to them. This could help to keep properties up to date with the most current offerings that may help to improve operations at the property. I think it should be mandatory to attend ...
See full reviewRevenue & Réservation Manager
4 months ago
Verified
... I worked with other PMS in the past but Maestro PMS is the first real all-in-one solution that goes beyond expectations! Manage the frontdesk, accounts receivable, spa, POS, booking engine and much more directly on your PMS. If you want to work with a third-party and you need it to be sync with your PMS, Maestro will assist you through this process diligently. You need assistance regarding a specific matter? Their support team ...
See full reviewRevenue & Réservation Manager
4 months ago
Verified
... I worked with other PMS in the past but Maestro PMS is the first real all-in-one solution that goes beyond expectations! Manage the frontdesk, accounts receivable, spa, POS, booking engine and much more directly on your PMS. If you want to work with a third-party and you need it to be sync with your PMS, Maestro will assist you through this process diligently. You need assistance regarding a specific matter? Their support team could ...
See full reviewRevenue & Réservation Manager
4 months ago
Verified
... I worked with other PMS in the past but Maestro PMS is the first real all-in-one solution that goes beyond expectations! Manage the frontdesk, accounts receivable, spa, POS, booking engine and much more directly on your PMS. If you want to work with a third-party and you need it to be sync with your PMS, Maestro will assist you through this process diligently. You need assistance regarding a specific matter? Their support team could be reach over phone, email or chat. Everybody is amazing ...
See full reviewRevenue & Réservation Manager
4 months ago
Verified
... If you need a link for a landing page (group reservation), you need to send a request to their Web team. They reply quickly but it would be nice to be able to manage it ourself. Same thing for the ...
See full reviewRevenue & Réservation Manager
4 months ago
Verified
... If you need a link for a landing page (group reservation), you need to send a request to their Web team. They reply quickly but it would be nice to be able to manage it ourself. Same thing for the ...
See full reviewRevenue & Réservation Manager
4 months ago
Verified
... I worked with other PMS in the past but Maestro PMS is the first real all-in-one solution that goes beyond expectations! Manage the frontdesk, accounts receivable, spa, POS, booking engine and much more directly on your PMS. If you want to work with a third-party and you need it to be sync with your PMS, Maestro will assist ...
See full reviewRevenue & Reservations Operations Manager
3 months ago
Verified
... Many ways to do something so it makes it easier to train and find what works best for your new hires. Maestro support is very responsive and I have been able to have all my issues addressed. If they ...
See full reviewRevenue & Reservations Operations Manager
3 months ago
Verified
... Many ways to do something so it makes it easier to train and find what works best for your new hires. Maestro support is very responsive and I have been able to have all my issues addressed. If they don't have what you are looking for, you can submit a form to ask them to add it. Very helpful and the reports are pretty ...
See full reviewRevenue & Reservations Operations Manager
3 months ago
Verified
... Many ways to do something so it makes it easier to train and find what works best for your new hires. Maestro support is very responsive and I have been able to have all my issues addressed. If they don't have what you are looking for, you can submit a form ...
See full reviewRevenue & Reservations Operations Manager
3 months ago
Verified
... I wish we had more control over updating the booking engine rooms/details/format/adding/deleting things but the team is pretty quick to respond and get that in for you so it gets done pretty quickly. ...
See full reviewRevenue & Reservations Operations Manager
3 months ago
Verified
... Many ways to do something so it makes it easier to train and find what works best for your new hires. Maestro support is very responsive and I have been able to have all my issues addressed. If they don't have what you are looking for, you can submit a form to ask them to add it. Very helpful and the reports are pretty ...
See full reviewGeneral Manager
3 months ago
Verified
... Worlds Best PMS & Customer Service Team ...
See full reviewGeneral Manager
3 months ago
Verified
... Worlds Best PMS & Customer Service Team ...
See full reviewGeneral Manager
3 months ago
Verified
... Worlds Best PMS & Customer Service Team ...
See full reviewVP Operations
3 months ago
Verified
... Maestro is our PMS strategy going forward! ...
See full reviewVP Operations
3 months ago
Verified
... I had been evaluating PMS Systems for about 2 years before I finally contracted with Maestro. We went live last June and have since contracted for three other properties, two of them coming from Opera. The staff at Maestro have been exceptional ...
See full reviewVP Operations
3 months ago
Verified
... I had been evaluating PMS Systems for about 2 years before I finally contracted with Maestro. We went live last June and have since contracted for three other properties, two of them coming from Opera. The staff at Maestro have been exceptional with working with us to make our transition as smooth as possible. Their support department has been fabulous ...
See full reviewVP Operations
3 months ago
Verified
... I had been evaluating PMS Systems for about 2 years before I finally contracted with Maestro. We went live last June and have since contracted for three other properties, two of them coming from Opera. The staff at Maestro have been exceptional ...
See full reviewDirector of Reservations
3 months ago
Verified
... Support: their support is always very responsive. I like having the chat option to be able to assist quickly. I can usually have my problem solved right there in the chat and if not they will send a follow up email and also provide training ...
See full reviewDirector of Reservations
3 months ago
Verified
... Support: their support is always very responsive. I like having the chat option to be able to assist quickly. I can usually have my problem solved right there in the chat and if not they will send a follow ...
See full reviewDirector of Rooms
3 months ago
Verified
... Their customer support is the best! When we were looking for a new Property Management System back in 2006, we knew Northwind Maestro was for us. The people who work there and their support are ...
See full reviewDirector of Rooms
3 months ago
Verified
... Their customer support is the best! When we were looking for a new Property Management System back in 2006, we knew Northwind Maestro was for us. The people who work there and their support are amazing! The other thing is that they listen ...
See full reviewDirector of Rooms
3 months ago
Verified
... Their customer support is the best! When we were looking for a new Property Management System back in 2006, we knew Northwind Maestro was for us. The people who work there and their support are amazing! The other thing is that they listen to their users. They are always finding ways to stay with technology, to make the product better, to what we need, how we want it to look, etc. For example, we helped to create the Room Number 2-week Tape Chart. This was one of the deal breakers for us to go with Maestro and they succeeded. We use that screen a lot! They also have great training programs from newbies to people who have been using the system a long time. Huge bonus! Without the support, training and enhancements ...
See full reviewGroup Sales Manager
3 months ago
Verified
... Maestro incorporates both Front Desk and Sales and Catering rather than having two separate systems. It has an option to add Spa/Golf Course as well and includes billing. Although it sounds pretty ideal, there are areas that need improvement and it needs to be a bit more user-friendly. Having one system to include all departments and multiple properties. There is an immediate ...
See full reviewGroup Sales Manager
3 months ago
Verified
... It is not user friendly or logical for the average staff. Often times the upgrades need further patches. You can only have two windows open at a time. Some shortcuts need to be created to save time, rather than having to Save-Exit multiple times to get back to the Home Screen. Traces could be automatically linked to the user's e-mail, so that you don't have to manually enter them. Being able to open availability for both meeting space and guest rooms side by side would help a lot avoid multiple switches to screens. More training videos are needed, you have added a lot since we started but having webinars ...
See full reviewSales and Marketing Manager
3 months ago
Verified
... We've been working with Maestro for about three years now -We changed from an older PMS that was not cloud based as we got fed up with all the patching - we were concerned about maybe loosing down time due to connectivty but we haven't found that to be a challenge. The absolute best thing about Maestro is the friendly and accessible ...
See full reviewSales and Marketing Manager
3 months ago
Verified
... We've been working with Maestro for about three years now -We changed from an older PMS that was not cloud based as we got fed up with all the patching - we were concerned about maybe loosing down time due to connectivty but we haven't found that to be a challenge. The absolute best thing about Maestro is the friendly and accessible team and the phenomanal responsive ...
See full reviewAutomation
Streamlined
Hoteliers often discuss the role of automation in Maestro PMS, noting that while it aims to streamline operations, the system's current state may require additional improvements. Some users express concerns about needing further patches after upgrades, highlighting areas where automation could more efficiently manage these updates. There are also mentions of limitations in task management, such as having only two windows open simultaneously and needing to navigate back to the Home Screen through manual actions. These elements indicate that while automation is a feature of Maestro PMS, its execution may necessitate further enhancement to maximize workflow efficiency and reduce manual intervention.
Director of sales and marketing
4 months ago
Verified
... Some of the things in the sales and catering module could be worked better, to make less steps, and make things a little more streamlined. I believe that they do listen to their customers, so I feel ...
See full reviewDirector of sales and marketing
4 months ago
Verified
... Some of the things in the sales and catering module could be worked better, to make less steps, and make things a little more streamlined. I believe that they do listen to their customers, so I feel ...
See full reviewRevenue & Réservation Manager
4 months ago
Verified
... I worked with other PMS in the past but Maestro PMS is the first real all-in-one solution that goes beyond expectations! Manage the frontdesk, accounts receivable, spa, POS, booking engine and much ...
See full reviewGroup Sales Manager
3 months ago
Verified
... It is not user friendly or logical for the average staff. Often times the upgrades need further patches. You can only have two windows open at a time. Some shortcuts need to be created to save time, rather than having to Save-Exit multiple times to get back to the Home Screen. Traces ...
See full reviewGroup Sales Manager
3 months ago
Verified
... It is not user friendly or logical for the average staff. Often times the upgrades need further patches. You can only have two windows open at a time. Some shortcuts need to be created to save time, rather than having to Save-Exit multiple times to get back to the Home Screen. Traces could be automatic ...
See full reviewGroup Sales Manager
3 months ago
Verified
... It is not user friendly or logical for the average staff. Often times the upgrades need further patches. You can only have two windows open at a time. Some shortcuts need to be created to save time, rather than having to Save-Exit multiple times to get back to the Home Screen. Traces ...
See full reviewSales and Marketing Manager
3 months ago
Verified
... We've been working with Maestro for about three years now -We changed from an older PMS that was not cloud based as we got fed up with all the patching - we were concerned about maybe loosing down time due to connectivty but we haven't found that to be a challenge. The absolute best thing about Maestro is the friendly and accessible team and the phenomanal responsive support team - a dream compared to others we have worked with. We needed a system that can handle multi use (ownership / hotel and fractional) we also purchased their Spa and Retail ...
See full reviewIntegrations
Connected
Hoteliers often appreciate the integration capabilities of Maestro PMS. The system offers a comprehensive range of integrations with popular systems such as PMS, CRM, and payment processors. Users find that these integrations are generally reliable, working consistently without significant syncing issues. However, setting up integrations can present challenges, as they may require more effort to establish. Nonetheless, once configured, the integrations provide valuable functionality that enhances the overall property management experience.
Revenue & Réservation Manager
4 months ago
Verified
... I worked with other PMS in the past but Maestro PMS is the first real all-in-one solution that goes beyond expectations! Manage the frontdesk, accounts receivable, spa, POS, booking engine and much more directly on your PMS. If you want to work with a third ...
See full reviewRevenue & Réservation Manager
4 months ago
Verified
... If you need a link for a landing page (group reservation), you need to send a request to their Web team. They reply quickly but it would be nice to be able to manage it ourself. Same thing for the ...
See full reviewDirector of Guest Experience
3 months ago
Verified
... Maestro allows us to design the digital guest journey and touchpoints that enhance guest's onsite experience. Rate building options to help us maximize revenue. Integrations with other vendors that ...
See full reviewDirector of Guest Experience
3 months ago
Verified
... Maestro allows us to design the digital guest journey and touchpoints that enhance guest's onsite experience. Rate building options to help us maximize revenue. Integrations with other vendors that ...
See full reviewHotel GM
3 months ago
Verified
... These are my most favorite features -Mobile Checkin, payment portal, customer service, package creation and rate hurdles, sharewiths, qllikview reporting! ...
See full reviewGeneral Manager
3 months ago
Verified
... Some of the staff facing menus could be bigger and the most often used ones could be hidden more. There are so many most don't use. Some of the interfaces stop working and it's kind of a headache ...
See full review
3 months ago
Verified
... As with any property management system, the amount of information and data transfer can be overwhelming. Would like to see Maestro implement a point and click solution rather than using the keys. It does take time to navigate the system but the system works ...
See full review
3 months ago
Verified
... As with any property management system, the amount of information and data transfer can be overwhelming. Would like to see Maestro implement a point and click solution rather than using the keys. It does take time to navigate the system but the system works and balances ...
See full review
3 months ago
Verified
... We have been using Maestro as our property management system for over 13 years and the customer service has been exceptional. Nowadays it is difficult to find providers who answer your call and able ...
See full reviewGroup Sales Manager
3 months ago
Verified
... Maestro incorporates both Front Desk and Sales and Catering rather than having two separate systems. It has an option to add Spa/Golf Course as well and includes billing. Although it sounds pretty ...
See full reviewSales and Marketing Manager
3 months ago
Verified
... We've been working with Maestro for about three years now -We changed from an older PMS that was not cloud based as we got fed up with all the patching - we were concerned about maybe loosing down time due to connectivty but we haven't found that to be a challenge ...
See full reviewSales and Marketing Manager
3 months ago
Verified
... We've been working with Maestro for about three years now -We changed from an older PMS that was not cloud based as we got fed up with all the patching - we were concerned about maybe loosing down time due to connectivty but we haven't found that to be a challenge. The absolute best thing about Maestro is the friendly and accessible team and the phenomanal responsive support team - a dream compared to others we have worked with. We needed a system that can handle multi use (ownership / hotel and fractional) we also purchased their Spa ...
See full reviewValue
Balanced
Hoteliers often highlight the value of Maestro PMS for its exceptional customer support and comprehensive functionality that offers a robust all-in-one solution. Users appreciate the consistent speed and efficiency with which support tickets are handled, often exceeding expectations through knowledgeable and courteous assistance. They commend Maestro's capability to handle multiple functions such as front desk operations, accounts receivable, and spa management, recognizing it as a significant upgrade from previous non-cloud-based systems. Additionally, the software is praised for its proactive approach in suggesting enhancements and improvements that align with industry trends. The absence of downtime and the system's ability to support diverse business models further reinforce its worth. Overall, Maestro PMS is seen as a valuable partner for properties seeking responsive, adaptable, and insightful solutions.
Reservations Manager
4 months ago
Verified
... Recently anytime I put in a ticket for assistance we are answered with great speed and knowledge from Tech's. They alway's follow up to be sure everything is working as we expect or work on solutions to help with issues. I have never had an issue with anyone at Maestro to help me get a quick solutions to any issues that I have presented. They have always been kind and courteous, consistently going above and beyond to help find a solution. If we cannot find a solution, they are quick to help you in putting in an enhancement request so that it can be reviewed by the teams at Maestro for future ...
See full reviewReservations Manager
4 months ago
Verified
... Recently anytime I put in a ticket for assistance we are answered with great speed and knowledge from Tech's. They alway's follow up to be sure everything is working as we expect or work on solutions to help with issues. I have never had an issue with anyone at Maestro to help me get a quick solutions to any issues that I have presented. They have always been kind and courteous, consistently going above and beyond to help find a solution. If we cannot find a solution, they are quick to help you in putting in an enhancement request so that it can be reviewed by the teams at Maestro for future development, in an ever-changing world this is something that any company can appreciate that they are constantly ...
See full reviewReservations Manager
4 months ago
Verified
... At this time I do not have really any suggestions for improvement, other than more introduction as to who is who at Maestro so when you are reaching out for assistance you can be sure you are reaching out to the correct person needed, not to say when I do reach out to the incorrect person they are always quick to get me pointed in the right direction. One of the things I think would be really great would be if Maestro did on site visits with clients periodically, to see how day to day operations are going and if they can help with enhancements or software upgrades that would be beneficial to the property, that they may not even be aware are available to them. This could help to keep properties up to date with the most current ...
See full reviewReservations Manager
4 months ago
Verified
... At this time I do not have really any suggestions for improvement, other than more introduction as to who is who at Maestro so when you are reaching out for assistance you can be sure you are reaching out to the correct person needed, not to say when I do reach out to the incorrect person they are always quick to get me pointed in the right direction. One of the things I think would be really great would be if Maestro did on site visits with clients periodically, to see how day to day operations are going and if they can help with enhancements or software upgrades that would be beneficial to the property, that they may not even be aware are available to them. This could help to keep properties up to date with the most current offerings that may help to improve operations at the property. I think it should be mandatory ...
See full reviewReservations Manager
4 months ago
Verified
... Recently anytime I put in a ticket for assistance we are answered with great speed and knowledge from Tech's. They alway's follow up to be sure everything is working as we expect or work on solutions ...
See full reviewRevenue & Réservation Manager
4 months ago
Verified
... I worked with other PMS in the past but Maestro PMS is the first real all-in-one solution that goes beyond expectations! Manage the frontdesk, accounts receivable, spa, POS, booking engine and much ...
See full reviewDirector of Guest Experience
3 months ago
Verified
... A PMS provider who values relationships and guest experience as much as we do ...
See full reviewDirector of Guest Experience
3 months ago
Verified
... A PMS provider who values relationships and guest experience as much as we do ...
See full reviewGeneral Manager
3 months ago
Verified
... Customer Support is top notch, Maestro Front desk application is very easy for staff to navigate and they make great enhancement requests. Maestro is also good at staying in touch with new trends in ...
See full reviewGeneral Manager
3 months ago
Verified
... Customer Support is top notch, Maestro Front desk application is very easy for staff to navigate and they make great enhancement requests. Maestro is also good at staying in touch with new trends in ...
See full reviewVP Operations
3 months ago
Verified
... Maestro is our PMS strategy going forward! ...
See full reviewFront Desk Manager
3 months ago
Verified
... The program suits my property perfectly, but what’s most important to me is the immediate feedback I receive regarding any service or training questions I have. This responsive support is invaluable for maintaining ...
See full review
3 months ago
Verified
... As with any property management system, the amount of information and data transfer can be overwhelming. Would like to see Maestro implement a point and click solution rather than using the keys. It ...
See full review
3 months ago
Verified
... As with any property management system, the amount of information and data transfer can be overwhelming. Would like to see Maestro implement a point and click solution rather than using the keys. It ...
See full reviewGroup Sales Manager
3 months ago
Verified
... Maestro incorporates both Front Desk and Sales and Catering rather than having two separate systems. It has an option to add Spa/Golf Course as well and includes billing. Although it sounds pretty ideal, there are areas that need improvement and it needs to be a bit more user-friendly. Having one system to include all departments and multiple properties. There is an immediate chat feature that can resolve most small ticket items in minutes. Additionally, you can submit enhancement requests and most times these enhancements ...
See full reviewGroup Sales Manager
3 months ago
Verified
... Maestro incorporates both Front Desk and Sales and Catering rather than having two separate systems. It has an option to add Spa/Golf Course as well and includes billing. Although it sounds pretty ideal, there are areas that need improvement and it needs to be a bit more user-friendly. Having one system to include all departments and multiple properties. There is an immediate chat feature that can resolve most small ticket items in minutes. Additionally, you can submit enhancement requests and most times these enhancements have been included in the next upgrade ...
See full reviewSales and Marketing Manager
3 months ago
Verified
... We've been working with Maestro for about three years now -We changed from an older PMS that was not cloud based as we got fed up with all the patching - we were concerned about maybe loosing down time due to connectivty but we haven't found that to be a challenge. The absolute best thing about Maestro is the friendly and accessible team and the phenomanal responsive support team - a dream compared to others we have worked with. We needed a system that can handle multi use (ownership / hotel and fractional) we also purchased their Spa ...
See full reviewSales and Marketing Manager
3 months ago
Verified
... We've been working with Maestro for about three years now -We changed from an older PMS that was not cloud based as we got fed up with all the patching - we were concerned about maybe loosing down time due to connectivty but we haven't found that to be a challenge. The absolute best ...
See full reviewFunctionality
Developing
Hoteliers often praise the functionality of Maestro PMS for its robust core features in managing booking, front desk operations, accounts receivable, spa, and point of sale, offering an all-in-one solution that extends beyond expectations. However, there are notable areas for improvement. Users report that the sales and catering module could be more streamlined to reduce steps and simplify processes. Additionally, some hoteliers have raised concerns about the system's user interface not being intuitive for average staff, necessitating more training to understand and effectively utilize its functionalities. The software is criticized for its limited ability to customize certain elements, such as booking engine details, landing pages, and reports, which can be cumbersome. Reporting capabilities, while robust, require enhancements for clarity and usability, such as adding gridlines to reports and making them more comprehensible. Upgrades often require further patches, and there are limitations in features like window management and customer data entry. Overall, while the system effectively automates and integrates numerous processes, there is a call for more flexibility and improved usability, alongside features like concurrent window operation and side-by-side room and meeting space availability viewing.
Director of sales and marketing
4 months ago
Verified
... Some of the things in the sales and catering module could be worked better, to make less steps, and make things a little more streamlined. I believe that they do listen to their customers, so I feel ...
See full reviewDirector of sales and marketing
4 months ago
Verified
... Some of the things in the sales and catering module could be worked better, to make less steps, and make things a little more streamlined. I believe that they do listen to their customers, so I feel ...
See full reviewDirector of sales and marketing
4 months ago
Verified
... Some of the things in the sales and catering module could be worked better, to make less steps, and make things a little more streamlined. I believe that they do listen to their customers, so I feel ...
See full reviewReservations Manager
4 months ago
Verified
... Recently anytime I put in a ticket for assistance we are answered with great speed and knowledge from Tech's. They alway's follow up to be sure everything is working as we expect or work on solutions to help with issues. I have never had an issue with anyone at Maestro to help me get a quick solutions to any issues that I have presented. They have always been kind and courteous, consistently going above and beyond to help find a solution. If we cannot find a solution, they are quick to help you in putting in an enhancement ...
See full reviewReservations Manager
4 months ago
Verified
... At this time I do not have really any suggestions for improvement, other than more introduction as to who is who at Maestro so when you are reaching out for assistance you can be sure you are reaching out to the correct person needed, not to say when I do reach out to the incorrect person they are always quick to get me pointed in the right direction. One of the things I think would be really great would be if Maestro did on site visits with clients periodically, to see how day to day operations are going and if they can help with enhancements or software ...
See full reviewProperty Manager
4 months ago
Verified
... Revolutionize PMS with Game-Changing Owner Portal ...
See full reviewProperty Manager
4 months ago
Verified
... The only area for improvement would be the booking engine, which could use more innovative features and the ability to display booked homes. ...
See full reviewProperty Manager
4 months ago
Verified
... The only area for improvement would be the booking engine, which could use more innovative features and the ability to display booked homes. ...
See full reviewRevenue & Réservation Manager
4 months ago
Verified
... I worked with other PMS in the past but Maestro PMS is the first real all-in-one solution that goes beyond expectations! Manage the frontdesk, accounts receivable, spa, POS, booking engine and much ...
See full reviewRevenue & Réservation Manager
4 months ago
Verified
... I worked with other PMS in the past but Maestro PMS is the first real all-in-one solution that goes beyond expectations! Manage the frontdesk, accounts receivable, spa, POS, booking engine and much ...
See full reviewRevenue & Réservation Manager
4 months ago
Verified
... I worked with other PMS in the past but Maestro PMS is the first real all-in-one solution that goes beyond expectations! Manage the frontdesk, accounts receivable, spa, POS, booking engine and much ...
See full reviewRevenue & Réservation Manager
4 months ago
Verified
... I worked with other PMS in the past but Maestro PMS is the first real all-in-one solution that goes beyond expectations! Manage the frontdesk, accounts receivable, spa, POS, booking engine and much ...
See full reviewRevenue & Réservation Manager
4 months ago
Verified
... I worked with other PMS in the past but Maestro PMS is the first real all-in-one solution that goes beyond expectations! Manage the frontdesk, accounts receivable, spa, POS, booking engine and much ...
See full reviewDirector of Guest Experience
3 months ago
Verified
... Maestro allows us to design the digital guest journey and touchpoints that enhance guest's onsite experience. Rate building options to help us maximize revenue. Integrations with other vendors that ...
See full reviewRevenue & Reservations Operations Manager
3 months ago
Verified
... Many ways to do something so it makes it easier to train and find what works best for your new hires. Maestro support is very responsive and I have been able to have all my issues addressed. If they don't have what you are looking for, you can submit a form to ask them to add it. Very helpful and the reports ...
See full reviewRevenue & Reservations Operations Manager
3 months ago
Verified
... Many ways to do something so it makes it easier to train and find what works best for your new hires. Maestro support is very responsive and I have been able to have all my issues addressed. If they don't have what you are looking for, you can submit a form to ask them to add it. Very helpful and the reports are pretty robust as well. The analytics ...
See full reviewRevenue & Reservations Operations Manager
3 months ago
Verified
... I wish we had more control over updating the booking engine rooms/details/format/adding/deleting things but the team is pretty quick to respond and get that in for you so it gets done pretty quickly. ...
See full reviewRevenue & Reservations Operations Manager
3 months ago
Verified
... I wish we had more control over updating the booking engine rooms/details/format/adding/deleting things but the team is pretty quick to respond and get that in for you so it gets done pretty quickly. ...
See full reviewRevenue & Reservations Operations Manager
3 months ago
Verified
... Many ways to do something so it makes it easier to train and find what works best for your new hires. Maestro support is very responsive and I have been able to have all my issues addressed. If they ...
See full reviewRevenue & Reservations Operations Manager
3 months ago
Verified
... Many ways to do something so it makes it easier to train and find what works best for your new hires. Maestro support is very responsive and I have been able to have all my issues addressed. If they don't have what you are looking for, you can submit a form to ask them to add it. Very helpful and the reports are pretty ...
See full reviewHotel GM
3 months ago
Verified
... These are my most favorite features -Mobile Checkin, payment portal, customer service, package creation and rate hurdles, sharewiths, qllikview reporting! ...
See full reviewHotel GM
3 months ago
Verified
... These are my most favorite features -Mobile Checkin, payment portal, customer service, package creation and rate hurdles, sharewiths, qllikview reporting! ...
See full reviewHotel GM
3 months ago
Verified
... These are my most favorite features -Mobile Checkin, payment portal, customer service, package creation and rate hurdles, sharewiths, qllikview reporting! ...
See full reviewHotel GM
3 months ago
Verified
... These are my most favorite features -Mobile Checkin, payment portal, customer service, package creation and rate hurdles, sharewiths, qllikview reporting! ...
See full reviewGeneral Manager
3 months ago
Verified
... Some of the staff facing menus could be bigger and the most often used ones could be hidden more. There are so many most don't use. Some of the interfaces stop working and it's kind of a headache ...
See full reviewGeneral Manager
3 months ago
Verified
... Customer Support is top notch, Maestro Front desk application is very easy for staff to navigate and they make great enhancement requests. Maestro is also good at staying in touch with new trends in ...
See full reviewGeneral Manager
3 months ago
Verified
... Customer Support is top notch, Maestro Front desk application is very easy for staff to navigate and they make great enhancement requests. Maestro is also good at staying in touch with new trends in ...
See full reviewGeneral Manager
3 months ago
Verified
... Customer Support is top notch, Maestro Front desk application is very easy for staff to navigate and they make great enhancement requests. Maestro is also good at staying in touch with new trends in the industry. When they role out new products or enhancements the team is very efficient ...
See full reviewVP Operations
3 months ago
Verified
... Maestro is our PMS strategy going forward! ...
See full reviewVP Operations
3 months ago
Verified
... Maestro is our PMS strategy going forward! ...
See full reviewVP Operations
3 months ago
Verified
... I had been evaluating PMS Systems for about 2 years before I finally contracted with Maestro. We went live last June and have since contracted for three other properties, two of them coming from Opera. The staff at Maestro have been exceptional with working with us to make our transition ...
See full reviewVP Operations
3 months ago
Verified
... I had been evaluating PMS Systems for about 2 years before I finally contracted with Maestro. We went live last June and have since contracted for three other properties, two of them coming from ...
See full reviewVP Operations
3 months ago
Verified
... I had been evaluating PMS Systems for about 2 years before I finally contracted with Maestro. We went live last June and have since contracted for three other properties, two of them coming from ...
See full reviewDirector of Reservations
3 months ago
Verified
... The ease of finding some functions or reports. since the drop downs on each page can change depending where you are it is somtimes hard to find the function i am looking for. ...
See full reviewDirector of Reservations
3 months ago
Verified
... The ease of finding some functions or reports. since the drop downs on each page can change depending where you are it is somtimes hard to find the function i am looking for. ...
See full reviewDirector of Reservations
3 months ago
Verified
... The ease of finding some functions or reports. since the drop downs on each page can change depending where you are it is somtimes hard to find the function i am looking for. ...
See full reviewDirector of Rooms
3 months ago
Verified
... Their customer support is the best! When we were looking for a new Property Management System back in 2006, we knew Northwind Maestro was for us. The people who work there and their support are ...
See full reviewDirector of Rooms
3 months ago
Verified
... Their customer support is the best! When we were looking for a new Property Management System back in 2006, we knew Northwind Maestro was for us. The people who work there and their support are amazing! The other thing is that they listen to their users. They are always finding ways to stay with technology, to make the product better, to what we need, how we want it to look, etc. For example, we helped to create the Room Number 2-week Tape Chart. This was one of the deal breakers for us to go with Maestro and they succeeded. We use that screen a lot! They also have great training programs from newbies to people who have been using the system a long time. Huge bonus! Without the support, training and enhancement ...
See full reviewDirector of Rooms
3 months ago
Verified
... Their customer support is the best! When we were looking for a new Property Management System back in 2006, we knew Northwind Maestro was for us. The people who work there and their support are amazing! The other thing is that they listen to their users. They are always finding ways to stay ...
See full reviewDirector of Rooms
3 months ago
Verified
... Their customer support is the best! When we were looking for a new Property Management System back in 2006, we knew Northwind Maestro was for us. The people who work there and their support are amazing! The other thing is that they listen to their users. They are always finding ways to stay with technology, to make the product better, to what we need, how we want it to look, etc. For example, we helped to create the Room Number 2-week ...
See full reviewDirector of Rooms
3 months ago
Verified
... Their customer support is the best! When we were looking for a new Property Management System back in 2006, we knew Northwind Maestro was for us. The people who work there and their support are amazing! The other thing is that they listen to their users. They are always ...
See full reviewDirector of Rooms
3 months ago
Verified
... Their customer support is the best! When we were looking for a new Property Management System back in 2006, we knew Northwind Maestro was for us. The people who work there and their support are amazing! The other thing is that they listen to their users ...
See full reviewGroup Sales Manager
3 months ago
Verified
... Maestro incorporates both Front Desk and Sales and Catering ...
See full reviewGroup Sales Manager
3 months ago
Verified
... It is not user friendly or logical for the average staff. Often times the upgrades need further patches. You can only have two windows open at a time. Some shortcuts need to be created to save time, ...
See full reviewGroup Sales Manager
3 months ago
Verified
... It is not user friendly or logical for the average staff. Often times the upgrades need further patches. You can only have two windows open at a time. Some shortcuts need to be created to save time, rather than having to Save-Exit multiple times to get back to the Home Screen. Traces could be automatically linked to the user's e-mail, so that you don't have to manually enter them. Being able to open availability for both meeting space and guest rooms side by side would help a lot avoid multiple switches to screens. More training videos are needed, you have added a lot since we started but having webinars in person would help answer users' questions. Landing pages are great and they respond very fast, however, there is little customization option - we can't add a table or two logos at the same time, it does not pull shoulder dates unless they are part of the block and the Convenor log in is pretty basic - it doesn't give an overall count for total guest rooms/people booked, so clients still have to ask us for a Roster report. When individuals create a reservation, the system does not allow them to enter a second guest's name. Some reports ...
See full reviewGroup Sales Manager
3 months ago
Verified
... It is not user friendly or logical for the average staff. Often times the upgrades need further patches. You can only have two windows open at a time. Some shortcuts need to be created to save time, rather than having to Save-Exit multiple times to get back to the Home Screen. Traces could be automatically linked to the user's e-mail, so that you don't have to manually enter them. Being able to open availability for both meeting space and guest rooms side by side would help a lot avoid multiple switches to screens. More training videos are needed, you have added a lot since we started but having webinars in person would help answer users' questions. Landing pages are great and they respond very fast, however, there is little customization option - we can't add a table or two logos at the same time, it does not pull shoulder dates unless they are part of the block and the Convenor log in is pretty basic - it doesn't give an overall count for total guest rooms/people booked, so clients still have to ask us for a Roster report. When individuals create a reservation, the system does not allow them to enter a second guest's name. Some reports can also be improved - the GRC report needs gridlines ...
See full reviewGroup Sales Manager
3 months ago
Verified
... It is not user friendly or logical for the average staff. Often times the upgrades need further patches. You can only have two windows open at a time. Some shortcuts need to be created to save time, rather than having to Save-Exit multiple times to get back to the Home Screen. Traces could be automatically linked to the user's e-mail, so that you don't have to manually enter them. Being able to open availability for both meeting space and guest rooms side by side would help a lot avoid multiple switches to screens. More training videos are needed, you have added a lot since we started but having webinars in person would help answer users' questions. Landing pages are great and they respond very fast, however, there is little customization option - we can't add a table or two logos at the same time, it does not pull shoulder dates unless they are part of the block and the Convenor log in is pretty basic - it doesn't give an overall count for total guest rooms/people booked, so clients still have to ask us for a Roster report. When individuals create a reservation, the system does not allow them to enter a second guest's name. Some reports can also be improved - the GRC report needs gridlines, the numbers are too small and it is often confusing which date has how many rooms reserved. The Revenue by Booking report has to have capability to be run by the Conference coordinator, not just the Account manager because these are the Coordinator's incentives. The GRC and the Group ...
See full reviewGroup Sales Manager
3 months ago
Verified
... Maestro incorporates both Front Desk and Sales and Catering rather than having two separate systems. It has an option to add Spa/Golf Course as well and includes billing. Although it sounds pretty ...
See full reviewGroup Sales Manager
3 months ago
Verified
... It is not user friendly or logical for the average staff. Often times the upgrades need further patches. You can only have two windows open at a time. Some shortcuts need to be created to save time, rather than having to Save-Exit multiple times to get back to the Home Screen. Traces could be automatically linked to the user's e-mail, so that you don't have to manually enter them. Being able to open availability for both meeting space and guest rooms side by side would help a lot avoid multiple switches to screens. More training videos are needed, you have added a lot since we started but having webinars in person would help answer users' questions. Landing pages are great and they respond very fast, however, there is little customization option - we can't add a table or two logos at the same time, it does not pull shoulder ...
See full reviewGroup Sales Manager
3 months ago
Verified
... It is not user friendly or logical for the average staff. Often times the upgrades need further patches. You can only have two windows open at a time. Some shortcuts need to be created to save time, ...
See full reviewGroup Sales Manager
3 months ago
Verified
... It is not user friendly or logical for the average staff. Often times the upgrades need further patches. You can only have two windows open at a time. Some shortcuts need to be created to save time, rather than having to Save-Exit multiple times to get back to the Home Screen. Traces could be automatically linked to the user's e-mail, so that you don't have to manually enter them. Being able to open availability for both meeting space and guest rooms side by side would help a lot avoid multiple switches to screens. More training videos are needed, you have added a lot since we started but having webinars in person would help answer users' questions. Landing pages are great and they respond very fast, however, there is little customization option - we can't add a table or two logos at the same time, it does not pull shoulder dates unless they are part of the block and the Convenor log in is pretty basic - it doesn't give an overall count for total guest rooms/people booked, so clients still have to ask us for a Roster report. When individuals create a reservation, the system does not allow them to enter a second guest's name. Some reports can also be improved - the GRC report needs gridlines, the numbers are too small and it is often confusing which date has how many rooms reserved. The Revenue by Booking report has to have capability to be run by the Conference ...
See full reviewGroup Sales Manager
3 months ago
Verified
... It is not user friendly or logical for the average staff. Often times the upgrades need further patches. You can only have two windows open at a time. Some shortcuts need to be created to save time, rather than having to Save-Exit multiple times to get back to the Home Screen. Traces could be automatically linked to the user's e-mail, so that you don't have to manually enter them. Being able to open availability for both meeting space and guest rooms side by side would help a lot avoid multiple switches to screens. More training videos are needed, you have added a lot since we started but having webinars in person would help answer users' questions. Landing pages are great and they respond very fast, however, there is little customization option - we can't add a table or two logos at the same time, it does not pull shoulder dates unless they are part of the block and the Convenor log in is pretty basic - it doesn't give an overall count for total guest rooms/people booked, so clients still have to ask us for a Roster report. When individuals create a reservation, the system does not allow them to enter a second guest's name. Some reports can also be improved - the GRC report needs gridlines, the numbers are too small and it is often confusing which date has how many rooms reserved. The Revenue by Booking report has to have capability to be run by the Conference coordinator, not just the Account manager because these are the Coordinator's incentives. The GRC and the Group Revenue Summary often don't match the revenue and I couldn't figure out why, even after the group traveled. The Group Summary totals do not include the Subgroups ...
See full reviewGroup Sales Manager
3 months ago
Verified
... Maestro incorporates both Front Desk and Sales and Catering rather than having two separate systems. It has an option to add Spa/Golf Course as well and includes billing. Although it sounds pretty ideal, there are areas that need improvement and it needs to be a bit more user-friendly. Having one system to include all departments and multiple properties. There is an immediate chat feature that can resolve most small ticket items in minutes. Additionally, you can submit enhancement requests and most times these enhancements have been included in the next upgrade ...
See full reviewGroup Sales Manager
3 months ago
Verified
... Maestro incorporates both Front Desk and Sales and Catering rather than having two separate systems. It has an option to add Spa/Golf Course as well and includes billing. Although it sounds pretty ideal, there are areas that need ...
See full reviewGroup Sales Manager
3 months ago
Verified
... It is not user friendly or logical for the average staff. Often times the upgrades need further patches. You can only have two windows open at a time. Some shortcuts need to be created to save time, rather than having to Save-Exit multiple times to get back to the Home Screen. Traces could be automatically linked to the user's e-mail, so that you don't have to manually enter them. Being able to open availability for both meeting space and guest rooms side by side would help a lot avoid multiple switches to screens. More training videos are needed, you have added a lot since we started but having webinars in person would help answer users' questions. Landing pages are great and they respond very fast, however, there is little customization option - we can't add a table or two logos at the same time, it does not pull shoulder dates unless they are part of the block and the Convenor log in is pretty basic - it doesn't give an overall count for total guest rooms/people booked, so clients still have to ask us for a Roster ...
See full reviewGroup Sales Manager
3 months ago
Verified
... Maestro incorporates both Front Desk and Sales and Catering rather than having two separate systems. It has an option to add Spa/Golf Course as well and includes billing. Although it sounds pretty ideal, there are areas that need improvement and it needs ...
See full reviewGroup Sales Manager
3 months ago
Verified
... It is not user friendly or logical for the average staff. Often times the upgrades need further patches. You can only have two windows open at a time. Some shortcuts need to be created to save time, rather than having to Save-Exit multiple times to get back to the Home Screen. Traces could be automatically linked to the user's e-mail, so that you don't have to manually enter them. Being able to open availability for both meeting space and guest rooms side by side would help a lot avoid multiple switches to screens. More training videos are needed, you have added a lot since we started but having webinars in person would help answer users' questions. Landing pages are great and they respond very fast, however, there is little ...
See full reviewSales and Marketing Manager
3 months ago
Verified
... We've been working with Maestro for about three years now -We changed from an older PMS that was not cloud based as we got fed up with all the patching - we were concerned about maybe loosing down time due to connectivty but we haven't found that to be a challenge. The absolute best thing about Maestro is the friendly and accessible team and the phenomanal responsive support team - a dream compared to others we have worked with. We needed a system that can handle multi ...
See full reviewSales and Marketing Manager
3 months ago
Verified
... Some of the way that Maestro is configured lends itself not to be as flexible as other systems we have a quite a few things on the R&D line - they aslo need to improve the reporting in this day and ...
See full reviewSales and Marketing Manager
3 months ago
Verified
... Some of the way that Maestro is configured lends itself not to be as flexible as other systems we have a quite a few things on the R&D line - they aslo need to improve the reporting in this day and ...
See full reviewSales and Marketing Manager
3 months ago
Verified
... Some of the way that Maestro is configured lends itself not to be as flexible as other systems we have a quite a few things on the R&D line - they aslo need to improve the reporting in this day and ...
See full reviewSales and Marketing Manager
3 months ago
Verified
... Some of the way that Maestro is configured lends itself not to be as flexible as other systems we have a quite a few things on the R&D line - they aslo need to improve the reporting in this day and ...
See full reviewUser Interface
Functional
Hoteliers often highlight that the user interface of Maestro could be more intuitive for first-time users, with some describing it as not completely intuitive or logical, particularly for younger staff who expect web applications to be straightforward. Users have noted that while Maestro's menus provide multiple options for accomplishing tasks, this can sometimes make it challenging to locate functions or reports due to varying drop-down menus depending on the page. Furthermore, the interface could benefit from improved customizability as users have mentioned limited options for customization on platforms like landing pages, where adding extra elements or personalizing views is constrained. The system's design is perceived as needing enhancements to better suit the needs and preferences of the modern workforce. Additionally, although many appreciate the innovative features and overall capabilities of Maestro, there is feedback on the need for continuous updates and improvements in reporting functionality to meet the evolving standards expected by hoteliers today.
Property Manager
4 months ago
Verified
... We've been using Maestro for a while now, and it has truly exceeded our expectations. The standout feature is the owner portal—it's intuitive, powerful, and has made managing our properties so much ...
See full reviewDirector of Guest Experience
3 months ago
Verified
... Maestro allows us to design the digital guest journey and touchpoints that enhance guest's onsite experience. Rate building options to help us maximize revenue. Integrations with other vendors that help us continue to improve our whole operation. Continuous innovation that comes from experience with their clients, and an AMAZING support team who is available to our entire staff ...
See full reviewDirector of Guest Experience
3 months ago
Verified
... Young staff expect web apps to be completely intuitive, which Maestro is not. Continuing to move this direction with an understanding of the needs of hotel workforces and the preferences of the new ...
See full reviewRevenue & Reservations Operations Manager
3 months ago
Verified
... Many ways to do something so it makes it easier to train and find what works best for your new hires. Maestro support is very responsive and I have been able to have all my issues addressed. If they don't have what you are looking for, you can submit ...
See full reviewGeneral Manager
3 months ago
Verified
... Customer Support is top notch, Maestro Front desk application is very easy for staff to navigate and they make great enhancement requests. Maestro is also good at staying in touch with new trends in ...
See full reviewGeneral Manager
3 months ago
Verified
... Customer Support is top notch, Maestro Front desk application is very easy for staff to navigate and they make great enhancement requests. Maestro is also good at staying in touch with new trends in ...
See full reviewGeneral Manager
3 months ago
Verified
... Some of the staff facing menus could be bigger and the most often used ones could be hidden more. There are so many most don't use. Some of the interfaces stop working and it's kind of a headache ...
See full reviewGeneral Manager
3 months ago
Verified
... Some of the staff facing menus could be bigger and the most often used ones could be hidden more. There are so many most don't use. Some of the interfaces stop working and it's kind of a headache ...
See full reviewDirector of Reservations
3 months ago
Verified
... The ease of finding some functions or reports. since the drop downs on each page can change depending where you are it is somtimes hard to find the function i am looking for. ...
See full reviewDirector of Reservations
3 months ago
Verified
... The ease of finding some functions or reports. since the drop downs on each page can change depending where you are it is somtimes hard to find the function i am looking for. ...
See full reviewDirector of Reservations
3 months ago
Verified
... The ease of finding some functions or reports. since the drop downs on each page can change depending where you are it is somtimes hard to find the function i am looking for. ...
See full reviewFront Desk Manager
3 months ago
Verified
... To enhance the Front Desk Dashboard, consider implementing a feature that allows reservations to be marked with a Legend color indicating their status, such as NRG. This color-coding would improve ...
See full reviewFront Desk Manager
3 months ago
Verified
... To enhance the Front Desk Dashboard, consider implementing a feature that allows reservations to be marked with a Legend color indicating their status, such as NRG. This color-coding would improve ...
See full reviewFront Desk Manager
3 months ago
Verified
... To enhance the Front Desk Dashboard, consider implementing a feature that allows reservations to be marked with a Legend color indicating their status, such as NRG. This color-coding would improve ...
See full reviewFront Desk Manager
3 months ago
Verified
... To enhance the Front Desk Dashboard, consider implementing a feature that allows reservations to be marked with a Legend color indicating their status, such as NRG. This color-coding would improve ...
See full review
3 months ago
Verified
... We have been using Maestro as our property management system for over 13 years and the customer service has been exceptional. Nowadays it is difficult to find providers who answer your call and able ...
See full review
3 months ago
Verified
... As with any property management system, the amount of information and data transfer can be overwhelming. Would like to see Maestro implement a point and click solution rather than using the keys. It ...
See full review
3 months ago
Verified
... As with any property management system, the amount of information and data transfer can be overwhelming. Would like to see Maestro implement a point and click solution rather than using the keys. It ...
See full reviewGroup Sales Manager
3 months ago
Verified
... Maestro incorporates both Front Desk and Sales and Catering rather than having two separate systems. It has an option to add Spa/Golf Course as well and includes billing. Although it sounds pretty ...
See full reviewGroup Sales Manager
3 months ago
Verified
... It is not user friendly or logical for the average staff. Often times the upgrades need further patches. You can only have two windows open at a time. Some shortcuts need to be created to save time, ...
See full reviewGroup Sales Manager
3 months ago
Verified
... It is not user friendly or logical for the average staff. Often times the upgrades need further patches. You can only have two windows open at a time. Some shortcuts need to be created to save time, rather than having to Save-Exit multiple times to get back to the Home Screen. Traces could be automatically linked to the user's e-mail, so that you don't have to manually enter them. Being able to open availability for both meeting space and guest rooms side by side would help a lot avoid multiple switches to screens. More training videos are needed, you have added a lot since we started but having webinars in person would help answer users' questions. Landing pages are great and they respond very fast, however, there is little customization option - we can't add a table or two logos at the same time, it does not pull shoulder dates unless they are part of the block and the Convenor log in is pretty basic ...
See full reviewGroup Sales Manager
3 months ago
Verified
... Maestro incorporates both Front Desk and Sales and Catering rather than having two separate systems. It has an option to add Spa/Golf Course as well and includes billing. Although it sounds pretty ...
See full reviewGroup Sales Manager
3 months ago
Verified
... It is not user friendly or logical for the average staff. Often times the upgrades need further patches. You can only have two windows open at a time. Some shortcuts need to be created to save time, ...
See full reviewGroup Sales Manager
3 months ago
Verified
... Maestro incorporates both Front Desk and Sales and Catering rather than having two separate systems. It has an option to add Spa/Golf Course as well and includes billing. Although it sounds pretty ideal, there are areas that need improvement and it needs to be a bit more user-friendly. Having one system to include all departments and multiple ...
See full reviewSales and Marketing Manager
3 months ago
Verified
... Some of the way that Maestro is configured lends itself not to be as flexible as other systems we have a quite a few things on the R&D line - they aslo need to improve the reporting in this day and ...
See full reviewWhat Types of Hotels Maestro PMS is Popular For
Size
27 | Large (75-199 room)
15 | Medium (25-74 room)
1 | Small (10-24 room)
14 | X-Large (200+ room)
Country
47 | United States of America
6 | Canada
Type
23 | Bed & Breakfast & Inns
22 | Boutiques
4 | Branded Hotels
3 | Casinos
3 | City Center Hotels
18 | Airport/Conference Hotels
1 | Extended Stay & Serviced Apartments
4 | Limited Service & Budget Hotels
29 | Luxury Hotels
39 | Resorts
2 | RV Parks & Campgrounds
3 | Vacation Rentals & Villas
Region
53 | North America
Category
58 | Property Management Systems
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Capabilities
Cloud Hosted or On-Premise
Cloud Hosted or On-Premise
Whether your needs dictate a cloud solution or an on-premise implementation, Maestro offers a robust, PCI secure, feature identical, stable solution for any environment. Available as a browser-based (hosted or self-hosted) solution or as an on-premise addition to your existing network infrastructure managed locally by your trusted IT team. On-premise and self-hosted can be deployed as browser-based, Windows, or a hybrid of both simultaneously!
Mobile & Contact Free Guest Engagement
Partner Interfaces, Open APIs & GDS/OTA Integration
Partner Interfaces, Open APIs & GDS/OTA Integration
Boasting over 800 established vendor integrations, Maestro supports many interfaces using a direct interface with your chosen vendor using the vendors proprietary interface specifications, using HTNG/OTA standards, or using our own extensive Maestro APIs. Additional interfaces may be supported using the Comtrol Lodging Link PTS Software and should a required interface not be included in our list, please inquire as it is always growing.
24/7 Support & Services
24/7 Support & Services
Maestro is invested in helping clients achieve their guest service, operational and revenue goals 24 hours a day/ 365 days a year built on our reputation for outstanding service and support. Our Diamond Plus service initiative is a unique service that provides a comprehensive suite of services and tools designed to maximize operating and efficiency and staff productivity.
Online eLearning
Online eLearning
Maestro's eLearning website is an online learning center exclusively for use by Maestro clients. Divided into easy to use courses for each Maestro module, the wide breadth of lessons guide users through the key features, functions and reports allowing users to learn at their own pace and on their own time. Each properties management team has the ability to guide & track the lessons completed by each user.
Features
Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Customer Management
Front Office
Groups Management
Guest Experience
Housekeeping
Payments
Reservations Management
Revenue Management
Taxes & Compliance
Support & Training
Food & Beverage
Spa
Available Add-ons & Modules
Cloud or On-Premise All-In-One PMS Solution
Hotel Management SoftwareCloud or On-Premise All-In-One PMS Solution
Spa SoftwareCloud or On-Premise All-In-One PMS Solution
Event Management SoftwareRecommended by
Achievements
This vendor's trending score is rising, Maestro PMS (Northwind) is the #18 most trending product in the Property Management Systems category (out of 317) and the #376 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreMaestro PMS’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Maestro PMS Case Studies
Maestro PMS doesn’t have any case studies available
References
"“For two years we did extensive research to find the right PMS partner. We needed a company that understood the unique needs of an independent, multi-functional, hotel/ownership/timeshare operation and offered a cloud-based solution. We wanted to move to fully understand how their technology worked and we talked to existing users to learn how the potential candidates treated their customers. We found everything we were looking for and more in Maestro. Believe it or not, mid pandemic proved to be the perfect time to make the switch. It gave us the breathing room we needed to configure, set up, and train on the system. When we reopened in August and September 2020 respectively, our new cloud-based Maestro PMS was up and running and ready for guests.”"
"We first implemented Maestro at Olympia’s independents several years ago after a careful selection process. Our decision was based on our requirement for a cloud platform that would easily interface with our integration partners. Maestro works very well as our indie solution. Today we have five properties on Maestro. In comparison with other PMS companies, Maestro is the most flexible and responsive provider our team has worked with. Olympia also wanted a tech company with professional 24/7 North American support for its independents. Maestro’s support is always excellent, our team can connect to a support tech with Live Chat and get answers to their question without leaving their screen. Maestro hosts its five cloud systems and supports all our interfaces remotely"
"Arkansas State Parks is more than satisfied with the systems and support provided by Maestro PMS.“Coming back to Maestro was like coming home. They know the issues we face being government run, and they know how to work around the challenges. More importantly, they added the functionality we needed to their roadmap and built the campground site-selection tool they lacked previously. Today we are working on adding even more State Park locations to Maestro as some sites have since added rental facilities or have added Pavilions that are underperforming and can greatly benefit from Maestro’s software. Although we will need to buy more hardware and licenses, it will be well worth the investment."
"Our property is operated in silos for guest rooms, spa, retail, events, and guest activities. Now with Maestro we will be able to combine data and services from all our third-party systems in one Maestro Single-Image database for effortless communication and more personal guest service. Maestro brought many important factors to our decision. The first was its strength in integrated data collection and analysis. Maestro’s Analytics Business Intelligence system will combine all the data from our multiple operation locations for robust analysis to support more profitable ‘management by the numbers. Maestro also allows us to self-host our system on property with a hybrid deployment of Windows, Web and Mobile applications. This will give us the flexibility of accessing the system with standard Windows terminals, mobile devices, or web-based terminals and keep our data on property. The Maestro integrated solution provides a single guest itinerary that includes all aspects of the guest experience on property including front desk and condo owner operations, spa and activities and loyalty management. Another advantage of Maestro is its ability to communicate with our many third-party vendor systems. It easily integrates with our other tech partners across our unique resort. Maestro simplifies interface deployment thanks to its Genomi open API that supports deeper capabilities for communication with other systems."
"Using Maestro with the guest experience is pretty seamless from the check-in process onward everything is fairly straight forward, fast, efficient. The options to book other spa packages through the other modules, but going forward we now like to switch to electronic reg cards, lower our green footprint and then hopefully use some of other modules in the future that can book with some of our restaurants that we have. The reporting in Maestro is very easy and seamless, again like I get my room reports, rate reports, no show reports, all the reports I need in usually one simple place. Crystal reports which are very handy and again I can ask Maestro to customize them for me and they did, which is lovely."
"I think that when you look at the integration between the sales and catering and front desk for us, because everything used to be on under their own little umbrella. Now it's all under one. So the front desk can go in, they can look at the group master in the sales and catering in the booking. They can look at the details there. If the guest comes to the desk and has a question, they can go in. The group resume is printed off. We still do that because you know, some of my staff is comfortable with the paper. We have the group resume printed off. They want to dig, do a deeper dive, they can go in, look in the client text. So these things are the things that just make your team happier. They're less stressed. They know what's to come once they understand how the system works, and where to look to find things. It's all helpful."
"One of the things that we have found to be very helpful because the program is web-based. Previously, what we would do with a reservation that would be, say, in their lodge room, we would print off registration cards and registrations keys and then bring them there. And then have to come back to our desk and be able to enter them into the system. Now, with the web-based program, we're actually able to bring our laptop over and do an automatic check-in, anywhere. At their lodge, at their meeting space. So it's really, really turned us around in regards to being a little bit more efficient in the system."
"Maestro has been great because we're a very unique property, we have a lot of different room types. We have types that it can be sold more than one way, so Maestro has really allowed us to do that, because it's not easy selling it, especially online or billing them on the back end to really maximize what our rooms can do for us."
"Maestro technology has definitely evolved over the years, and it's come a long way from the online booking engine, the property management system. The team at Northwind is always great to work with. We love having that support anytime, day or night. We know we can reach out by email, online chat or calling the support center and they're going to help us find the answer that we need to solve any problems we may have."
"The new technology that is available that we're not using, we're gearing up to use such as the text messaging. We don't communicate to our guests at all other than if they walk into the Front Desk. We'd like to be able to utilize some of the text messaging along with maybe even pre-check-in. And those are things that we're learning about that Maestro offer that we've never looked at in the past. Being a gaming property, a lot of our guests are a little bit old, but they are also very tech savvy. I think this would be something our guests would appreciate, being able to check-in early, being able to check-in without standing in a line at the front desk, and things like that."
Featured Customers
Hotelier Rating
Hoteliers like Maestro PMS for its comprehensive and customizable features, particularly emphasizing flexibility in reporting, integrations with other systems, and its robust support. These features help in streamlining operations, increasing efficiency, and meeting specific property needs. However, users also highlight areas for improvement, such as modernizing the UI, enhancing reporting capabilities, and simplifying some processes to make it more user-friendly for new staff.
AI-generated from the text of customer reviews
Looking for specific info?
Maestro comes Highly Recommended
Sales and Marketing Manager from 100 to 199 room Boutique in St. Lawrence Gap (Caribbean)
Maestro incorporates both Front Desk and Sales and Catering
Group Sales Manager from 200 to 499 room Bed & Breakfast & Inn in Lake Junaluska (United States of America)
Northwind Maestro is truly the best Property Management System.
Director of Rooms from 100 to 199 room Bed & Breakfast & Inn in Chelan (United States of America)
Maestro is a great business partner
from 200 to 499 room Luxury Hotel in New York (United States of America)
Maestro PMS
Front Desk Manager from 100 to 199 room Branded Hotel in Bay Saint Louis (United States of America)
Maestro PMS
Director of Reservations from 100 to 199 room Airport/Conference Hotel in Fort Myers Beach (United States of America)
Maestro is our PMS strategy going forward!
VP Operations from 500+ room Boutique in
Worlds Best PMS & Customer Service Team
General Manager from 75-99 room Bed & Breakfast & Inn in Saint Joseph (United States of America)
Best Customer Service :)
Hotel GM from 100 to 199 room Boutique in Warren (United States of America)
Maestro
Revenue & Reservations Operations Manager from 50-74 room Boutique in San Luis Obispo (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Maestro’s PMS solution integrates fully and seamlessly with a property’s tech stack, including the Intelity platform, to make for a modern guest experience and streamline operations for staff. Their team has been absolutely wonderful to work with in deploying solutions for hotels!
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
They provide a flexible option with many integrations, all on a single platform, which makes it easy to implement and use. The Intelity platform integrates seamlessly with Maestro’s PMS for an end-to-end guest and staff engagement solution.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Maestro offers an open API, making it easy to integrate your entire tech stack with their choice property management software solution. They are a fantastic solution for independent and boutique hotels.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
News
Maestro PMS
5 months ago
North America Hotels Leveraging Maestro PMS’s Revolutionary GuestXMS Features to Improve Communication and Boost Guest Engagement
Maestro PMS
1 year ago
Canary Technologies and Maestro Partner To Bring Digital Guest Management Solutions to Hoteliers
Maestro PMS
2 years ago
Leader in Hospitality PMS Partners With Hotel Operations Innovator to Give Six JARO Hotels More Control Over Their Properties
Maestro PMS
2 years ago
Scotland’s Activity-Rich Crieff Hydro Family of Hotels Delivering Exceptional Guest Experiences Via Maestro All-In-One Cloud PMS
Maestro PMS
2 years ago
Maestro Cloud PMS Solves Card-Not-Present Concerns with b4checkin’s TransForm Integration Thereby Streamlining Payment Processing for Hotel Stays
Maestro PMS
2 years ago
Sunseeker, Florida’s Newest Waterfront Resort to Open in 2023 with Maestro PMS
Maestro PMS
2 years ago
Maestro PMS Integrates with RobosizeME to Assign Mundane Tasks to Microbots and Allocate Essential Responsibilities to Hotel Staff
Maestro PMS
2 years ago
Three More Resorts Running on Maestro PMS Launch PurpleCloud's Service Optimization and Employee Engagement Platform
Maestro PMS
2 years ago
Maestro PMS and Hapi Streamline Salesforce Connectivity for Margaritaville Hotel
Maestro PMS
2 years ago
Crystal Springs Spa & Golf Resort Centralizes Inventory Control Across 12+ Revenue Centers with Maestro PMS/Yellow Dog Software Integration
Maestro PMS
2 years ago
Myrtle Beach Seaside Resorts Condo Hotel Collection Goes Live with Contactless Guest Journey Powered by Zaplox and Maestro PMS
Maestro PMS
2 years ago
AKA Extending Digital Conveniences to Hotel Guests and Residents with Maestro PMS Online Payment Portal
Maestro PMS
3 years ago
Luxury Galgorm Resort Collection Onboards New Properties with Maestro PMS, Adds Contactless Tools and API Integrations
Maestro PMS
3 years ago
Mark Kelly Returns to Maestro PMS in New Role, Cites Client First Service Culture as the Driver
Maestro PMS
3 years ago
Maestro PMS, foreUP Golf Two Way Real-Time Integration Drives Efficiencies, Revenues, and Satisfaction for Hotel and Resort Groups
Maestro PMS
3 years ago
Boykin Management Chooses Maestro PMS to Power Its Coastal Condo Resort Hotels
Maestro PMS
3 years ago
Maestro PMS Integration with PurpleCloud Helps Solve the “Labor Crunch” with Streamlined Housekeeping Services
Maestro PMS
3 years ago
Silver Sponsor Maestro PMS Attends Hitec Virtually; Remodels its Booth to Serve as a Demo Scheduling, Mobile Device Charging, and Refreshment Hub
Maestro PMS
3 years ago
Maestro PMS Helping Prepare Hoteliers Attending HITEC Hospitality Technology Conference in Dallas
Maestro PMS
3 years ago
Paramount Hospitality Management Enlists Nuvola and Maestro PMS Solutions
Maestro PMS
3 years ago
Hoteliers Excited About Improved Guest Satisfaction with Maestro’s New GuestXMS Mobile Engagement & Feedback Tool
Maestro PMS
3 years ago
Maestro PMS Streamlines Financial Management Processes for Award Winning Properties with Intuitive Hospitality’s ‘Hotel-In-A-Box’ Integration
Maestro PMS
3 years ago
Benchmark Resorts & Hotels and Maestro PMS Continue Growing Together Over Two Decades
Maestro PMS
3 years ago
Maestro PMS Integration with HelloShift Brings Seamless Guest Messaging and Comprehensive Hotel Operations
Maestro PMS
3 years ago
Maestro PMS Debunks 8 Myths of Mobile Check-In to Help Independent Hoteliers Better Understand What This Technology Can and Cannot Do for Their Hotels
Maestro PMS
3 years ago
What Hoteliers Want from Their PMS in 2021; Top Features Requested by Hoteliers as They Prepare for Reopening
Maestro PMS
3 years ago
Maestro is Making a Difference for Hotels via Advanced Two-Way CRS Integration
Maestro PMS
3 years ago
Luxury Resort Operator Ocean Hotels Group in Barbados Switches to Cloud-Based Maestro PMS Mid Pandemic
Maestro PMS
3 years ago
The Smart Decision Guide to Hotel Property Management Systems
Maestro PMS
3 years ago
Maestro Asks: Is Your Current PMS Helping or Hindering Your Reopening Plans?
Maestro PMS
3 years ago
Twin Peaks Lodging Growing and Set to Thrive Through the Pandemic with Maestro PMS
Maestro PMS
4 years ago
Mass Rollout Bringing 900 Hotels onto Maestro PMS Browser Version 5.5 in 2020 at No Cost to Clients
Maestro PMS
4 years ago
A-List Osthoff Resort Positions for Travel Restart; Selects Maestro PMS During Industry Pause for Guest-Focused Mobile Services and Integrated Operations
Maestro PMS
4 years ago
Maestro PMS Offers 24/7 Guest Engagement and Outreach with Integration to Fetch Feedback App
Maestro PMS
4 years ago
Maestro PMS Says the Future of ‘Virtual Events’ Is Bright With BITAC Ongoing and CYBER HITEC on Deck
Maestro PMS
4 years ago
Maestro PMS Direct Booking Metrics Show Growing Recovery for Independent Properties
Maestro PMS
4 years ago
The Future of Hotel Guest Engagement
Maestro PMS
4 years ago
Doing More with Less, How Hospitality Management Teams Take Advantage of Touchless Technologies Now
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Maestro PMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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