We are so glad to hear your experience has been positive and our teams helpful to you. We are always...
Ratings Snapshot
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Ranked #20 out of 209 in Property Management Systems
Maestro PMS’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreMaestro PMS (Northwind) Overview
Maestro PMS (Northwind) Overview
Maestro is the preferred browser based cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including mobile & touchless tools to increase profitability, drive direct bookings, centralize operations, and e...
About Maestro PMS View website
Founded in 1978 | Headquarters in Markham Canada | 70 employeesMaestro is the preferred cloud hosted and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-proper...
Integrates with
- Staff Collaboration Tools
- Business Intelligence
- Reputation Management
What customers love about Maestro PMS (Northwind)
General Manager from Resorts
Integration of Sales/Catering and Front Office. Appreciate not having to duplicate work between these two departments.
General Manager from Luxury Hotels
It is web based, can check guests reservations and activities on a cell phone (if needed) Easy to see everything that is going on for the day through the Front Desk Dashboard (FDDS) the amount of reports you are able t...
Reservations/Revenue Manager from Vacation Rentals & Villas
Easy to make reservations. Front Desk Dashboard is pretty convenient and has many great options to choose from.
Expert Q&A and Partner Recommendations
What does this product or service do well?
Maestro’s PMS solution integrates fully and seamlessly with a property’s tech stack, including the Intelity platform, to make for a modern guest experience and streamline operations for staff. Their team has been absolutely wonderful to work with in deploying solutions for hotels!
by Amanda Tower (INTELITY) on December 13, 2021
See more answers (12)What differentiates this product or service from the competition?
They provide a flexible option with many integrations, all on a single platform, which makes it easy to implement and use. The Intelity platform integrates seamlessly with Maestro’s PMS for an end-to-end guest and staff engagement solution.
by Amanda Tower (INTELITY) on December 13, 2021
See more answers (12)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Maestro offers an open API, making it easy to integrate your entire tech stack with their choice property management software solution. They are a fantastic solution for independent and boutique hotels.
by Amanda Tower (INTELITY) on December 13, 2021
See more answers (12)Features
Clients & references
References & testimonials
The new technology that is available that we're not using, we're gearing up to use such as the text messaging. We don't communicate to our guests at all other than if they walk into the Front Desk. We...
Maestro technology has definitely evolved over the years, and it's come a long way from the online booking engine, the property management system. The team at Northwind is always great to work with. W...
Awards & Certifications
Maestro PMS doesn’t have any awards or certifications
Active Markets
- South America
- Asia Pacific
- Middle East
- Africa
- Antarctica
- Oceania
- North America
- Europe
- United States of America
- Canada
April 05, 2022
Maestro PMS (Northwind) Review: Hotel Front Desk Manager
Hotel Front Desk Manager from Casinos in Bay St. Louis (United States of America)
What do you like most?
The Maestro tech team is always ready to assist if there is a rare need. I very much enjoy the upgrades we have done as the implementation team is so very responsive to questions in the process. I appreci...
What do you dislike or think could be improved?
In my case an interface to our gaming system would be most helpful as we are a casino. I would like to also see more casino driven features such as Blacklist and NRG.
October 19, 2021
Maestro PMS (Northwind) Review: Best support team I have ever worked with
Director of Rooms from Other in Warrenton (United States of America)
What do you like most?
Hospitality knowledgeable as well as tech savvy. Always polite and responsive. Longevity is apparent as I have worked with Maestro for almost 5 years and I still get to interact with the same team membe...
What do you dislike or think could be improved?
I think the reports could be updated and bring more commonly used sorting features, and a basic arrivals and departures listing but overall great system!
May 17, 2021
Maestro PMS (Northwind) Review: Great team to work with. I never had a bad experience with Maestro team me
Guest Services Assistant Director from Resorts in Green Lake (United States of America)
What do you like most?
- Always willing to take the time to understand our situation. - Maestro usually can solve any problem I had. - Easy to train new employees for the Front Desk.
What do you dislike or think could be improved?
- too much "Drill down" to get information needed. Once you know what your doing it is not bad. - Meal forecast is not what I think it should be. - I have not found a quick and easy "total sold" scr...
May 13, 2021
Maestro PMS (Northwind) Review: Very good customer support, always friendly and helpful
Office Manager from Other in Morrilton (United States of America)
What do you like most?
When we incur a question or problem and find it necessary to call or email customer support, they are always friendly and understanding. They will either help you understand how to do something or why th...
What do you dislike or think could be improved?
The online booking could be improved, would be nice to be able to see a map of what's available and a photo of the site.
April 24, 2021
Maestro PMS (Northwind) Review: User friendly- Amazing team
Guest Services Manager from Boutiques in Pensacola Beach (United States of America)
What do you like most?
Having no PMS managerial experience and a unique brand present lots of opportunities and the team is always willing to assist in creating a solution that works for you. We are not charged for every litt...
What do you dislike or think could be improved?
The look/feel of the modules could be more user friendly for ease of training. More customizable reporting for on the fly needs.
April 15, 2021
Maestro PMS (Northwind) Review: I enjoy the quickness of using the "hot keys"
Reservationist from Resorts in Blowing Rock (United States of America)
What do you like most?
-quick and helpful customer service -hot keys & how quick they make things -how customizable the software can be -the e-learning website for self learning
What do you dislike or think could be improved?
-I think there should be a confirmation button before you process funds. one finger slip and you've charged a guest an amount without any fallback -the tape chart and quick availability chart never match...
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Front Office Manager from Other in San Diego (United States)
The billing portion is simple, and easy to move charges around.