Maestro PMS (Northwind)
4.4 (58 REVIEWS)
Amanda, Cam, Russell + 12 more experts recommend Maestro PMS
Read RecommendationsRanked 22 (out of 314) in Property Management Systems
All-In-One Property Management Software Solution, Cloud or On-Premise, + Mobile & Contactless Apps
88% recommended by 53 hotels
Sunstream Hotels, Benchmark, Post Ranch Inn & 50 others
Capabilities
Cloud Hosted or On-Premise
Cloud Hosted or On-Premise
Whether your needs dictate a cloud solution or an on-premise implementation, Maestro offers a robust, PCI secure, feature identical, stable solution for any environment. Available as a browser-based (hosted or self-hosted) solution or as an on-premise addition to your existing network infrastructure managed locally by your trusted IT team. On-premise and self-hosted can be deployed as browser-based, Windows, or a hybrid of both simultaneously!
Mobile & Contact Free Guest Engagement
Partner Interfaces, Open APIs & GDS/OTA Integration
Partner Interfaces, Open APIs & GDS/OTA Integration
Boasting over 800 established vendor integrations, Maestro supports many interfaces using a direct interface with your chosen vendor using the vendors proprietary interface specifications, using HTNG/OTA standards, or using our own extensive Maestro APIs. Additional interfaces may be supported using the Comtrol Lodging Link PTS Software and should a required interface not be included in our list, please inquire as it is always growing.
24/7 Support & Services
24/7 Support & Services
Maestro is invested in helping clients achieve their guest service, operational and revenue goals 24 hours a day/ 365 days a year built on our reputation for outstanding service and support. Our Diamond Plus service initiative is a unique service that provides a comprehensive suite of services and tools designed to maximize operating and efficiency and staff productivity.
Online eLearning
Online eLearning
Maestro's eLearning website is an online learning center exclusively for use by Maestro clients. Divided into easy to use courses for each Maestro module, the wide breadth of lessons guide users through the key features, functions and reports allowing users to learn at their own pace and on their own time. Each properties management team has the ability to guide & track the lessons completed by each user.
Features
Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Customer Management
Front Office
Groups Management
Guest Experience
Housekeeping
Payments
Reservations Management
Revenue Management
Taxes & Compliance
Support & Training
Food & Beverage
Spa
Available Add-ons & Modules
Cloud or On-Premise All-In-One PMS Solution
Hotel Management SoftwareCloud or On-Premise All-In-One PMS Solution
Spa SoftwareCloud or On-Premise All-In-One PMS Solution
Event Management SoftwareRecommended by
Achievements
This vendor's trending score is rising, Maestro PMS (Northwind) is the #17 most trending product in the Property Management Systems category (out of 314) and the #410 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreMaestro PMS’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Maestro PMS Case Studies
Maestro PMS doesn’t have any case studies available
References
"“For two years we did extensive research to find the right PMS partner. We needed a company that understood the unique needs of an independent, multi-functional, hotel/ownership/timeshare operation and offered a cloud-based solution. We wanted to move to fully understand how their technology worked and we talked to existing users to learn how the potential candidates treated their customers. We found everything we were looking for and more in Maestro. Believe it or not, mid pandemic proved to be the perfect time to make the switch. It gave us the breathing room we needed to configure, set up, and train on the system. When we reopened in August and September 2020 respectively, our new cloud-based Maestro PMS was up and running and ready for guests.”"
"We first implemented Maestro at Olympia’s independents several years ago after a careful selection process. Our decision was based on our requirement for a cloud platform that would easily interface with our integration partners. Maestro works very well as our indie solution. Today we have five properties on Maestro. In comparison with other PMS companies, Maestro is the most flexible and responsive provider our team has worked with. Olympia also wanted a tech company with professional 24/7 North American support for its independents. Maestro’s support is always excellent, our team can connect to a support tech with Live Chat and get answers to their question without leaving their screen. Maestro hosts its five cloud systems and supports all our interfaces remotely"
"Arkansas State Parks is more than satisfied with the systems and support provided by Maestro PMS.“Coming back to Maestro was like coming home. They know the issues we face being government run, and they know how to work around the challenges. More importantly, they added the functionality we needed to their roadmap and built the campground site-selection tool they lacked previously. Today we are working on adding even more State Park locations to Maestro as some sites have since added rental facilities or have added Pavilions that are underperforming and can greatly benefit from Maestro’s software. Although we will need to buy more hardware and licenses, it will be well worth the investment."
"Our property is operated in silos for guest rooms, spa, retail, events, and guest activities. Now with Maestro we will be able to combine data and services from all our third-party systems in one Maestro Single-Image database for effortless communication and more personal guest service. Maestro brought many important factors to our decision. The first was its strength in integrated data collection and analysis. Maestro’s Analytics Business Intelligence system will combine all the data from our multiple operation locations for robust analysis to support more profitable ‘management by the numbers. Maestro also allows us to self-host our system on property with a hybrid deployment of Windows, Web and Mobile applications. This will give us the flexibility of accessing the system with standard Windows terminals, mobile devices, or web-based terminals and keep our data on property. The Maestro integrated solution provides a single guest itinerary that includes all aspects of the guest experience on property including front desk and condo owner operations, spa and activities and loyalty management. Another advantage of Maestro is its ability to communicate with our many third-party vendor systems. It easily integrates with our other tech partners across our unique resort. Maestro simplifies interface deployment thanks to its Genomi open API that supports deeper capabilities for communication with other systems."
"Using Maestro with the guest experience is pretty seamless from the check-in process onward everything is fairly straight forward, fast, efficient. The options to book other spa packages through the other modules, but going forward we now like to switch to electronic reg cards, lower our green footprint and then hopefully use some of other modules in the future that can book with some of our restaurants that we have. The reporting in Maestro is very easy and seamless, again like I get my room reports, rate reports, no show reports, all the reports I need in usually one simple place. Crystal reports which are very handy and again I can ask Maestro to customize them for me and they did, which is lovely."
"I think that when you look at the integration between the sales and catering and front desk for us, because everything used to be on under their own little umbrella. Now it's all under one. So the front desk can go in, they can look at the group master in the sales and catering in the booking. They can look at the details there. If the guest comes to the desk and has a question, they can go in. The group resume is printed off. We still do that because you know, some of my staff is comfortable with the paper. We have the group resume printed off. They want to dig, do a deeper dive, they can go in, look in the client text. So these things are the things that just make your team happier. They're less stressed. They know what's to come once they understand how the system works, and where to look to find things. It's all helpful."
"One of the things that we have found to be very helpful because the program is web-based. Previously, what we would do with a reservation that would be, say, in their lodge room, we would print off registration cards and registrations keys and then bring them there. And then have to come back to our desk and be able to enter them into the system. Now, with the web-based program, we're actually able to bring our laptop over and do an automatic check-in, anywhere. At their lodge, at their meeting space. So it's really, really turned us around in regards to being a little bit more efficient in the system."
"Maestro has been great because we're a very unique property, we have a lot of different room types. We have types that it can be sold more than one way, so Maestro has really allowed us to do that, because it's not easy selling it, especially online or billing them on the back end to really maximize what our rooms can do for us."
"Maestro technology has definitely evolved over the years, and it's come a long way from the online booking engine, the property management system. The team at Northwind is always great to work with. We love having that support anytime, day or night. We know we can reach out by email, online chat or calling the support center and they're going to help us find the answer that we need to solve any problems we may have."
"The new technology that is available that we're not using, we're gearing up to use such as the text messaging. We don't communicate to our guests at all other than if they walk into the Front Desk. We'd like to be able to utilize some of the text messaging along with maybe even pre-check-in. And those are things that we're learning about that Maestro offer that we've never looked at in the past. Being a gaming property, a lot of our guests are a little bit old, but they are also very tech savvy. I think this would be something our guests would appreciate, being able to check-in early, being able to check-in without standing in a line at the front desk, and things like that."
Featured Customers
Popularity by Segment
Size
1 | Small (10-24 room)
15 | Medium (25-74 room)
27 | Large (75-199 room)
14 | X-Large (200+ room)
Country
47 | United States of America
6 | Canada
Type
39 | Resorts
24 | Luxury Hotels
23 | Bed & Breakfast & Inns
21 | Boutiques
17 | Airport/Conference Hotels
4 | Branded Hotels
4 | Limited Service & Budget Hotels
3 | Casinos
3 | City Center Hotels
3 | Vacation Rentals & Villas
2 | RV Parks & Campgrounds
1 | Extended Stay & Serviced Apartments
Region
53 | North America
Category
58 | Property Management Systems
Hotelier Rating
Hoteliers like Maestro PMS for its comprehensive and customizable features, particularly emphasizing flexibility in reporting, integrations with other systems, and its robust support. These features help in streamlining operations, increasing efficiency, and meeting specific property needs. However, users also highlight areas for improvement, such as modernizing the UI, enhancing reporting capabilities, and simplifying some processes to make it more user-friendly for new staff.
AI-generated from the text of customer reviews
Looking for specific info?
Maestro comes Highly Recommended
Sales and Marketing Manager from 100 to 199 room Boutique in St. Lawrence Gap (Caribbean)
Maestro incorporates both Front Desk and Sales and Catering
Group Sales Manager from 200 to 499 room Bed & Breakfast & Inn in Lake Junaluska (United States of America)
Northwind Maestro is truly the best Property Management System.
Director of Rooms from 100 to 199 room Bed & Breakfast & Inn in Chelan (United States of America)
Maestro is a great business partner
from 500+ room Resort in New York (United States of America)
Maestro PMS
Front Desk Manager from 100 to 199 room Branded Hotel in Bay Saint Louis (United States of America)
Maestro PMS
Director of Reservations from 100 to 199 room Airport/Conference Hotel in Fort Myers Beach (United States of America)
Maestro is our PMS strategy going forward!
VP Operations from 500+ room Boutique in
Worlds Best PMS & Customer Service Team
General Manager from 100 to 199 room Bed & Breakfast & Inn in St. Joseph (United States of America)
Best Customer Service :)
Hotel GM from 100 to 199 room Boutique in Warren (United States of America)
Maestro
Revenue & Reservations Operations Manager from 50-74 room Boutique in San Luis Obispo (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Maestro’s PMS solution integrates fully and seamlessly with a property’s tech stack, including the Intelity platform, to make for a modern guest experience and streamline operations for staff. Their team has been absolutely wonderful to work with in deploying solutions for hotels!
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
They provide a flexible option with many integrations, all on a single platform, which makes it easy to implement and use. The Intelity platform integrates seamlessly with Maestro’s PMS for an end-to-end guest and staff engagement solution.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Maestro offers an open API, making it easy to integrate your entire tech stack with their choice property management software solution. They are a fantastic solution for independent and boutique hotels.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Posts
Maestro PMS
2 months ago
North America Hotels Leveraging Maestro PMS’s Revolutionary GuestXMS Features to Improve Communication and Boost Guest Engagement
Maestro PMS
1 year ago
Canary Technologies and Maestro Partner To Bring Digital Guest Management Solutions to Hoteliers
Maestro PMS
1 year ago
Leader in Hospitality PMS Partners With Hotel Operations Innovator to Give Six JARO Hotels More Control Over Their Properties
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2 years ago
Scotland’s Activity-Rich Crieff Hydro Family of Hotels Delivering Exceptional Guest Experiences Via Maestro All-In-One Cloud PMS
Maestro PMS
2 years ago
Maestro Cloud PMS Solves Card-Not-Present Concerns with b4checkin’s TransForm Integration Thereby Streamlining Payment Processing for Hotel Stays
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2 years ago
Sunseeker, Florida’s Newest Waterfront Resort to Open in 2023 with Maestro PMS
Maestro PMS
2 years ago
Maestro PMS Integrates with RobosizeME to Assign Mundane Tasks to Microbots and Allocate Essential Responsibilities to Hotel Staff
Maestro PMS
2 years ago
Three More Resorts Running on Maestro PMS Launch PurpleCloud's Service Optimization and Employee Engagement Platform
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2 years ago
Maestro PMS and Hapi Streamline Salesforce Connectivity for Margaritaville Hotel
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2 years ago
Crystal Springs Spa & Golf Resort Centralizes Inventory Control Across 12+ Revenue Centers with Maestro PMS/Yellow Dog Software Integration
Maestro PMS
2 years ago
Myrtle Beach Seaside Resorts Condo Hotel Collection Goes Live with Contactless Guest Journey Powered by Zaplox and Maestro PMS
Maestro PMS
2 years ago
AKA Extending Digital Conveniences to Hotel Guests and Residents with Maestro PMS Online Payment Portal
Maestro PMS
2 years ago
Luxury Galgorm Resort Collection Onboards New Properties with Maestro PMS, Adds Contactless Tools and API Integrations
Maestro PMS
2 years ago
Mark Kelly Returns to Maestro PMS in New Role, Cites Client First Service Culture as the Driver
Maestro PMS
2 years ago
Maestro PMS, foreUP Golf Two Way Real-Time Integration Drives Efficiencies, Revenues, and Satisfaction for Hotel and Resort Groups
Maestro PMS
2 years ago
Boykin Management Chooses Maestro PMS to Power Its Coastal Condo Resort Hotels
Maestro PMS
3 years ago
Maestro PMS Integration with PurpleCloud Helps Solve the “Labor Crunch” with Streamlined Housekeeping Services
Maestro PMS
3 years ago
Silver Sponsor Maestro PMS Attends Hitec Virtually; Remodels its Booth to Serve as a Demo Scheduling, Mobile Device Charging, and Refreshment Hub
Maestro PMS
3 years ago
Maestro PMS Helping Prepare Hoteliers Attending HITEC Hospitality Technology Conference in Dallas
Maestro PMS
3 years ago
Paramount Hospitality Management Enlists Nuvola and Maestro PMS Solutions
Maestro PMS
3 years ago
Hoteliers Excited About Improved Guest Satisfaction with Maestro’s New GuestXMS Mobile Engagement & Feedback Tool
Maestro PMS
3 years ago
Maestro PMS Streamlines Financial Management Processes for Award Winning Properties with Intuitive Hospitality’s ‘Hotel-In-A-Box’ Integration
Maestro PMS
3 years ago
Benchmark Resorts & Hotels and Maestro PMS Continue Growing Together Over Two Decades
Maestro PMS
3 years ago
Maestro PMS Integration with HelloShift Brings Seamless Guest Messaging and Comprehensive Hotel Operations
Maestro PMS
3 years ago
Maestro PMS Debunks 8 Myths of Mobile Check-In to Help Independent Hoteliers Better Understand What This Technology Can and Cannot Do for Their Hotels
Maestro PMS
3 years ago
What Hoteliers Want from Their PMS in 2021; Top Features Requested by Hoteliers as They Prepare for Reopening
Maestro PMS
3 years ago
Maestro is Making a Difference for Hotels via Advanced Two-Way CRS Integration
Maestro PMS
3 years ago
Luxury Resort Operator Ocean Hotels Group in Barbados Switches to Cloud-Based Maestro PMS Mid Pandemic
Maestro PMS
3 years ago
The Smart Decision Guide to Hotel Property Management Systems
Maestro PMS
3 years ago
Maestro Asks: Is Your Current PMS Helping or Hindering Your Reopening Plans?
Maestro PMS
3 years ago
Twin Peaks Lodging Growing and Set to Thrive Through the Pandemic with Maestro PMS
Maestro PMS
3 years ago
Mass Rollout Bringing 900 Hotels onto Maestro PMS Browser Version 5.5 in 2020 at No Cost to Clients
Maestro PMS
4 years ago
A-List Osthoff Resort Positions for Travel Restart; Selects Maestro PMS During Industry Pause for Guest-Focused Mobile Services and Integrated Operations
Maestro PMS
4 years ago
Maestro PMS Offers 24/7 Guest Engagement and Outreach with Integration to Fetch Feedback App
Maestro PMS
4 years ago
Maestro PMS Says the Future of ‘Virtual Events’ Is Bright With BITAC Ongoing and CYBER HITEC on Deck
Maestro PMS
4 years ago
Maestro PMS Direct Booking Metrics Show Growing Recovery for Independent Properties
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4 years ago
The Future of Hotel Guest Engagement
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4 years ago
Doing More with Less, How Hospitality Management Teams Take Advantage of Touchless Technologies Now
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Maestro PMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
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