Accounting & Finance

4/5 features

Direct billing
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Automated night audit

Marketing & Ecommerce

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Administration & Configuration

4/5 features

Centralized user & role management
Multi-lingual
Cloud based
On premise

Customer Management

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Front Office

4/5 features

Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Housekeeping

4/5 features

Housekeeping module
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing
Direct billing
Multi-currency
Payment processing
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Reservations Management

4/5 features

RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Revenue Management

4/5 features

RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

EPoS

Spa

4/5 features

Spa & Wellness Module

Hoteliers say

Hoteliers like Maestro PMS for its comprehensive and customizable features, particularly emphasizing flexibility in reporting, integrations with other systems, and its robust support. These features help in streamlining operations, increasing efficiency, and meeting specific property needs. However, users also highlight areas for improvement, such as modernizing the UI, enhancing reporting capabilities, and simplifying some processes to make it more user-friendly for new staff.

AI-generated from the text of customer reviews

Customer Support

User Interface

Reporting Flexibility

Training and Documentation

Customizable Features

Integration with Other Systems

Comprehensive Modules

Updates and New Features

Automating Processes

Security Features

Looking for specific info?

Maestro comes Highly Recommended

Sales and Marketing Manager from 100 to 199 room Boutique in St. Lawrence Gap (Caribbean)

Verified

1 months ago

We've been working with Maestro for about three years now -We changed from an older PMS that was not cloud based as we got fed up with all the patching - we were concerned about maybe loosing down time due to connectivty but we haven't found that to be a challenge. The absolute best thing about Maestro is the friendly and accessible team an...

Caribbean

Sales and Marketing Manager

Large Hotel

Share review

Maestro incorporates both Front Desk and Sales and Catering

Group Sales Manager from 200 to 499 room Bed & Breakfast & Inn in Lake Junaluska (United States of America)

Products Reviewed

Property Management Systems

What do you like most?

Maestro incorporates both Front Desk and Sales and Catering rather than having two separate systems. It has an option to add Spa/Golf Course as well and includes billing. Although it sounds pretty ideal, there are areas that need improvement and it needs to be a bit more user-friendly. Having one system to include all departments and multiple properties. There is an immediate chat feature that can resolve most small ticket items in minutes. Additionally, you can submit enhancement requests and most times these enhancements have been included in the next upgrade for free, although it may take a while...

What do you dislike or think could be improved?

It is not user friendly or logical for the average staff. Often times the upgrades need further patches. You can only have two windows open at a time. Some shortcuts need to be created to save time, rather than having to Save-Exit multiple times to get back to the Home Screen. Traces could be automatically linked to the user's e-mail, so that you don't have to manually enter them. Being able to open availability for both meeting space and guest rooms side by side would help a lot avoid multiple switches to screens. More training videos are needed, you have added a lot since we started but having webinars in person would help answer users' questions. Landing pages are great and they respond very fast, however, there is little customization option - we can't add a table or two logos at the same time, it does not pull shoulder dates unless they are part of the block and the Convenor log in is pretty basic - it doesn't give an overall count for total guest rooms/people booked, so clients still have to ask us for a Roster report. When individuals create a reservation, the system does not allow them to enter a second guest's name. Some reports can also be improved - the GRC report needs gridlines, the numbers are too small and it is often confusing which date has how many rooms reserved. The Revenue by Booking report has to have capability to be run by the Conference coordinator, not just the Account manager because these are the Coordinator's incentives. The GRC and the Group Revenue Summary often don't match the revenue and I couldn't figure out why, even after the group traveled. The Group Summary totals do not include the Subgroups Room revenue, Subgroups are actually listed as Front Desk groups under Leisure in the GRC, which is incorrect.

United States of America

Group Sales Manager

X-Large Hotel

Northwind Maestro is truly the best Property Management System.

Director of Rooms from 100 to 199 room Bed & Breakfast & Inn in Chelan (United States of America)

Their customer support is the best! When we were looking for a new Property Management System back in 2006, we knew Northwind Maestro was for us. The people who work there and their support are amazing! The other thing is that they listen to their users. They are always finding ways to stay with technology, to make the product better, to wh...

Director of Rooms

Maestro is a great business partner

from 500+ room Resort in New York (United States of America)

We have been using Maestro as our property management system for over 13 years and the customer service has been exceptional. Nowadays it is difficult to find providers who answer your call and able to assist you in real time. Maestro continues to be a great business partner.

Maestro PMS

Front Desk Manager from 100 to 199 room Branded Hotel in Bay Saint Louis (United States of America)

The program suits my property perfectly, but what’s most important to me is the immediate feedback I receive regarding any service or training questions I have. This responsive support is invaluable for maintaining high standards and efficiency.

Front Desk Manager

Director of Reservations from 100 to 199 room Airport/Conference Hotel in Fort Myers Beach (United States of America)

Support: their support is always very responsive. I like having the chat option to be able to assist quickly. I can usually have my problem solved right there in the chat and if not they will send a follow up email and also provide training doucments.

Director of Reservations

Maestro is our PMS strategy going forward!

VP Operations from 500+ room Boutique in

I had been evaluating PMS Systems for about 2 years before I finally contracted with Maestro. We went live last June and have since contracted for three other properties, two of them coming from Opera. The staff at Maestro have been exceptional with working with us to make our transition as smooth as possible. Their support department has b...

VP Operations

Worlds Best PMS & Customer Service Team

General Manager from 100 to 199 room Bed & Breakfast & Inn in St. Joseph (United States of America)

Customer Support is top notch, Maestro Front desk application is very easy for staff to navigate and they make great enhancement requests. Maestro is also good at staying in touch with new trends in the industry. When they role out new products or enhancements the team is very efficient and disruption to your service is minimal.

General Manager

Best Customer Service :)

Hotel GM from 100 to 199 room Boutique in Warren (United States of America)

These are my most favorite features -Mobile Checkin, payment portal, customer service, package creation and rate hurdles, sharewiths, qllikview reporting!

Hotel GM

Maestro

Revenue & Reservations Operations Manager from 50-74 room Boutique in San Luis Obispo (United States of America)

Many ways to do something so it makes it easier to train and find what works best for your new hires. Maestro support is very responsive and I have been able to have all my issues addressed. If they don't have what you are looking for, you can submit a form to ask them to add it. Very helpful and the reports are pretty robust as well. The a...

Revenue & Reservations Operations Manager

Medium Hotel

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Maestro PMS (Northwind)

What is Maestro PMS?

Direct billing

RevPaR & ADR Reports

Multi-currency

Transactional Emails (booking, folios, etc)

Automated night audit

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Gift Vouchers

Channel Manager

Booking Engine

Transactional Emails (booking, folios, etc)

Centralized user & role management

Multi-lingual

Cloud based

On premise

Guest Communication (SMS Messaging)

Guest profiles

Centralized Messaging

Transactional Emails (booking, folios, etc)

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Automated night audit

Calendar view

Multi-lingual

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

ID Scanning & Registration Pre-fill

Lobby Kiosk

Housekeeping module

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Integrated Payment Terminal & Card Reader

Direct billing

Multi-currency

Payment processing

Payment Requests

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization

Rules Based Room Assignments

Transactional Emails (booking, folios, etc)

RevPaR & ADR Reports

Custom rates

Ancillary revenue tracking

Revenue management module

Base Pricing

PCI Compliant

GDPR Compliant

SOC2 Complaint

Tax Configuration

Online 24/7 support

EPoS

Spa & Wellness Module