Maestro PMS (Northwind)

4.3 (42 REVIEWS)

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HT Score  
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Alex, Cam, Amanda + 12 more experts recommend Maestro PMS

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Maestro PMS (Northwind)

4.3 (42 REVIEWS)

Ranked 21 (out of 272) in Property Management Systems

All-In-One Property Management Software Solution, Cloud or On-Premise, + Mobile & Contactless Apps

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Ratings Summary

4.3
Very Good
42 reviews
Ease of Use
4.0/5
Customer Support
4.7/5
ROI
4.1/5
Implementation
4.2/5

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Achievements

Trending Product

This vendor's trending score is rising, Maestro PMS (Northwind) is the #25 most trending product in the Property Management Systems category (out of 272) and the #581 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Maestro PMS’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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76 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Maestro PMS (Northwind)
Founded in 1978 | Headquarters in Markham (Canada) | 70 employees
Maestro is the preferred cloud hosted or on-premise All-In-One Web PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including touchless and mobile apps to increase engagement, drive direct bookings, centralize operations; all while enabling a unified & seamless guest journey from booking to checkout and everything in between. For over 45 years Maestro’s Diamond Plus Service has provided unparalleled 24/7 support and education services to keep hospitality groups thriving and productive. Click here for more information on Maestro PMS. Click here to get your free PMS Buying guide.

Capabilities

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Maestro PMS doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Pricing Available By Request

Maestro PMS has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Success Stories

10

References

10

Featured Customers

Success Stories

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Maestro PMS doesn’t have any case studies available

Popularity by Segment

Size

15 | Medium (25-74 room)

12 | Large (75-199 room)

6 | X-Large (200+ room)

Type

21 | Resorts

10 | Luxury Hotels

9 | Boutiques

5 | Bed & Breakfast & Inns

2 | Casinos

2 | Airport/Conference Hotels

1 | Limited Service & Budget Hotels

1 | RV Parks & Campgrounds

1 | Vacation Rentals & Villas

Region

41 | North America

Category

42 | Property Management Systems

More Products by Maestro PMS

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https://ucarecdn.com/f7a39bd3-c1a3-4964-bc8d-5df36fca8328/-/crop/1293x808/42,55/-/preview/
https://ucarecdn.com/f7a39bd3-c1a3-4964-bc8d-5df36fca8328/-/crop/1293x808/42,55/-/preview/
https://ucarecdn.com/f7a39bd3-c1a3-4964-bc8d-5df36fca8328/-/crop/1293x808/42,55/-/preview/

42

Reviews

15

Expert Recommendations

Hotelier Rating

Excellent
24
Very Good
10
Average
8
Poor
0
Terrible
0

By Product

  • Property Management Systems
    Property Management Systems

Property Size

  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
9

Hotel Front Desk Manager

Hotel Front Desk Manager from 100 to 199 room Casino in Bay St. Louis (United States of America)

Verified
17 months ago
The Maestro tech team is always ready to assist if there is a rare need. I very much enjoy the upgrades we have done as the implementation team is so very responsive to questions in the process. I appreciate the fact that they system is so flexible.
10

Best support team I have ever worked with

Director of Rooms from 100 to 199 room in Warrenton (United States of America)

Verified
2 years ago
Hospitality knowledgeable as well as tech savvy. Always polite and responsive. Longevity is apparent as I have worked with Maestro for almost 5 years and I still get to interact with the same team members.
9

Great team to work with. I never had a bad experience with Maestro team me

Guest Services Assistant Director from Airport/Conference Hotel in Green Lake (United States of America)

Verified
2 years ago
- Always willing to take the time to understand our situation. - Maestro usually can solve any problem I had. - Easy to train new employees for the Front Desk.
8

Very good customer support, always friendly and helpful

Office Manager from RV Parks & Campground in Morrilton (United States of America)

Verified
2 years ago
When we incur a question or problem and find it necessary to call or email customer support, they are always friendly and understanding. They will either help you understand how to do something or why the system won't do a particular thing.
8

User friendly- Amazing team

Guest Services Manager from 100 to 199 room Boutique in Pensacola Beach (United States of America)

Verified
2 years ago
Having no PMS managerial experience and a unique brand present lots of opportunities and the team is always willing to assist in creating a solution that works for you. We are not charged for every little thing and requests/issues are addressed in a timely manner. We like being able to customize many of the modules to tailor to our uniq...
7

I enjoy the quickness of using the "hot keys"

Reservationist from 25-49 room Resort in Blowing Rock (United States of America)

Verified
2 years ago
-quick and helpful customer service -hot keys & how quick they make things -how customizable the software can be -the e-learning website for self learning
Audrey from Maestro PMS replied
We are so glad to hear your experience has been positive and our teams helpful to you. We are always here to support your productivity and looking at your concerns, we are happy to report that we can address them. The first we do with a configurable system option that we can change in your database to prompt the user prior to applying a credit card payment.  The tape chart and quick availability chart match concern you have should be reviewed by our help desk team, please reach out so they can review and get examples to investigate and resolve for you. Please continue to reach out to our team as you learn more about Maestro and any potentials needs you have along the way, we are here for you. and thank you for taking the time to review Maestro.
8

Great support system when you have questions

Guest Services Supervisor from 75-99 room Boutique in Parkersburg (United States of America)

Verified
2 years ago
Good support when you have issues virtual training showing up more than one way to do something having Santgiv as a trainer.
Audrey from Maestro PMS replied
Thank you so much for your review and very glad you are happy with the technology and services. As part of a green initiative and ensuring we provide current materials to clients, all of our learning and reference materials is digital and located on the elearning site for Maestro users. If you need access or a new login, please reach out to our support team and they will provide one. There you will find various types of learning materials including Quick Reference Guides (QRGs) to answer many questions you might have. As you note, there are intuitive learning tutorials built directly into the Maestro application, however those and many others are also available on the elearning site, including previously recorded webinars and more. We are here to help, please reach out as needed.
9

Maestro PMS system

Guest Services Manager from Bed & Breakfast & Inn in Colorado Springs (United States of America)

Verified
2 years ago
Maestro has been excellent in providing customer service when needed from live chat to email. They are timely, efficient and work with you to problem solve or find quicker methods. We appreciate they are a family company and work with other vendors to help different aspects of properties function and provide guest services on demand. Wit...
Audrey from Maestro PMS replied
Thank you for your lovely review, and we are glad you are benefiting from all that Maestro offers. While there is so much to learn in Maestro, we also want to ensure you are getting the most you need from reporting. There are 100s of native reports and most exportable to pdf and excel, along with a Crystal Reports library that we provide full access to as needed. There is also a Business Intelligence Analytics tool that provides point and click data mining and reporting which we can orient you to. Please reach out to our team to inquire on your needs so we can be sure you have what you need for success.
8

Great and responsive Customer Service and Feature that helped us Grow

Director of Finance from 75-99 room Airport/Conference Hotel in Colorado Springs (United States of America)

Verified
2 years ago
- Great Customer Service, quick and responsive. Able to answers questions, provide trainings, and help us improve our property - Features that helped us go to the next level of offerings - Including packaging, privileges, OTA integration, Yield Management - Fully web based and hosted solution
10

Maestro Review

Director of Guest Services from 50-74 room Bed & Breakfast & Inn in Cape Elizabeth (United States of America)

Verified
2 years ago
The software is incredibly user-friendly for all departments in the hotel. Easy to train on and easy day to day usage. We learn something new about the software and how to do things all the time! Easily adaptable to our property and operations. The support staff is incredibly prompt, helpful and knowledgeable about the software. There...
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Newsfeed

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Maestro PMS

4 months ago

Canary Technologies and Maestro Partner To Bring Digital Guest Management Solutions to Hoteliers

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Maestro PMS

10 months ago

Leader in Hospitality PMS Partners With Hotel Operations Innovator to Give Six JARO Hotels More Control Over Their Properties

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1 year ago

Scotland’s Activity-Rich Crieff Hydro Family of Hotels Delivering Exceptional Guest Experiences Via Maestro All-In-One Cloud PMS

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Sunseeker, Florida’s Newest Waterfront Resort to Open in 2023 with Maestro PMS

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1 year ago

Maestro PMS Integrates with RobosizeME to Assign Mundane Tasks to Microbots and Allocate Essential Responsibilities to Hotel Staff

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1 year ago

Three More Resorts Running on Maestro PMS Launch PurpleCloud's Service Optimization and Employee Engagement Platform

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Crystal Springs Spa & Golf Resort Centralizes Inventory Control Across 12+ Revenue Centers with Maestro PMS/Yellow Dog Software Integration

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1 year ago

Myrtle Beach Seaside Resorts Condo Hotel Collection Goes Live with Contactless Guest Journey Powered by Zaplox and Maestro PMS

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1 year ago

AKA Extending Digital Conveniences to Hotel Guests and Residents with Maestro PMS Online Payment Portal

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1 year ago

Luxury Galgorm Resort Collection Onboards New Properties with Maestro PMS, Adds Contactless Tools and API Integrations

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1 year ago

Mark Kelly Returns to Maestro PMS in New Role, Cites Client First Service Culture as the Driver

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1 year ago

Maestro PMS, foreUP Golf Two Way Real-Time Integration Drives Efficiencies, Revenues, and Satisfaction for Hotel and Resort Groups

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1 year ago

Boykin Management Chooses Maestro PMS to Power Its Coastal Condo Resort Hotels

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1 year ago

Maestro PMS Integration with PurpleCloud Helps Solve the “Labor Crunch” with Streamlined Housekeeping Services

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Maestro PMS

2 years ago

Silver Sponsor Maestro PMS Attends Hitec Virtually; Remodels its Booth to Serve as a Demo Scheduling, Mobile Device Charging, and Refreshment Hub

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Maestro PMS

2 years ago

Maestro PMS Helping Prepare Hoteliers Attending HITEC Hospitality Technology Conference in Dallas

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2 years ago

Paramount Hospitality Management Enlists Nuvola and Maestro PMS Solutions

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2 years ago

Hoteliers Excited About Improved Guest Satisfaction with Maestro’s New GuestXMS Mobile Engagement & Feedback Tool

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2 years ago

Maestro PMS Streamlines Financial Management Processes for Award Winning Properties with Intuitive Hospitality’s ‘Hotel-In-A-Box’ Integration

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Maestro PMS

2 years ago

Benchmark Resorts & Hotels and Maestro PMS Continue Growing Together Over Two Decades

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Maestro PMS

2 years ago

Maestro PMS Integration with HelloShift Brings Seamless Guest Messaging and Comprehensive Hotel Operations

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Maestro PMS

2 years ago

Maestro PMS Debunks 8 Myths of Mobile Check-In to Help Independent Hoteliers Better Understand What This Technology Can and Cannot Do for Their Hotels

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Maestro PMS

2 years ago

What Hoteliers Want from Their PMS in 2021; Top Features Requested by Hoteliers as They Prepare for Reopening

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Maestro PMS

2 years ago

Maestro is Making a Difference for Hotels via Advanced Two-Way CRS Integration

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Maestro PMS

2 years ago

Luxury Resort Operator Ocean Hotels Group in Barbados Switches to Cloud-Based Maestro PMS Mid Pandemic

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Maestro PMS

2 years ago

The Smart Decision Guide to Hotel Property Management Systems

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Maestro PMS

2 years ago

Maestro Asks: Is Your Current PMS Helping or Hindering Your Reopening Plans?

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Maestro PMS

2 years ago

Twin Peaks Lodging Growing and Set to Thrive Through the Pandemic with Maestro PMS

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Maestro PMS

2 years ago

Mass Rollout Bringing 900 Hotels onto Maestro PMS Browser Version 5.5 in 2020 at No Cost to Clients

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Maestro PMS

2 years ago

A-List Osthoff Resort Positions for Travel Restart; Selects Maestro PMS During Industry Pause for Guest-Focused Mobile Services and Integrated Operations

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Maestro PMS

3 years ago

Maestro PMS Offers 24/7 Guest Engagement and Outreach with Integration to Fetch Feedback App

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Maestro PMS

3 years ago

Maestro PMS Says the Future of ‘Virtual Events’ Is Bright With BITAC Ongoing and CYBER HITEC on Deck

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Maestro PMS

3 years ago

Maestro PMS Direct Booking Metrics Show Growing Recovery for Independent Properties

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3 years ago

The Future of Hotel Guest Engagement

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3 years ago

Doing More with Less, How Hospitality Management Teams Take Advantage of Touchless Technologies Now

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