Maestro PMS (Northwind)
4.3 (42 REVIEWS)
Alex, Cam, Amanda + 12 more experts recommend Maestro PMS
Read RecommendationsMaestro PMS (Northwind)
4.3 (42 REVIEWS)
Ranked 21 (out of 272) in Property Management Systems
All-In-One Property Management Software Solution, Cloud or On-Premise, + Mobile & Contactless Apps
86% recommended by 39 hotels
Sunstream Hotels, Benchmark, Post Ranch Inn & 36 others
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, Maestro PMS (Northwind) is the #25 most trending product in the Property Management Systems category (out of 272) and the #581 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreMaestro PMS’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Capabilities
Maestro PMS doesn’t have any benefits or use cases available
Features
Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Customer Management
Front Office
Groups Management
Guest Experience
Housekeeping
Payments
Reservations Management
Revenue Management
Taxes & Compliance
Support & Training
Other
Pricing
Pricing Available By Request
Maestro PMS has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
How many rooms does your hotel have?
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Success Stories
Maestro PMS doesn’t have any case studies available
References
"“For two years we did extensive research to find the right PMS partner. We needed a company that understood the unique needs of an independent, multi-functional, hotel/ownership/timeshare operation and offered a cloud-based solution. We wanted to move to fully understand how their technology worked and we talked to existing users to learn how the potential candidates treated their customers. We found everything we were looking for and more in Maestro. Believe it or not, mid pandemic proved to be the perfect time to make the switch. It gave us the breathing room we needed to configure, set up, and train on the system. When we reopened in August and September 2020 respectively, our new cloud-based Maestro PMS was up and running and ready for guests.”"
"We first implemented Maestro at Olympia’s independents several years ago after a careful selection process. Our decision was based on our requirement for a cloud platform that would easily interface with our integration partners. Maestro works very well as our indie solution. Today we have five properties on Maestro. In comparison with other PMS companies, Maestro is the most flexible and responsive provider our team has worked with. Olympia also wanted a tech company with professional 24/7 North American support for its independents. Maestro’s support is always excellent, our team can connect to a support tech with Live Chat and get answers to their question without leaving their screen. Maestro hosts its five cloud systems and supports all our interfaces remotely"
"Arkansas State Parks is more than satisfied with the systems and support provided by Maestro PMS.“Coming back to Maestro was like coming home. They know the issues we face being government run, and they know how to work around the challenges. More importantly, they added the functionality we needed to their roadmap and built the campground site-selection tool they lacked previously. Today we are working on adding even more State Park locations to Maestro as some sites have since added rental facilities or have added Pavilions that are underperforming and can greatly benefit from Maestro’s software. Although we will need to buy more hardware and licenses, it will be well worth the investment."
"Our property is operated in silos for guest rooms, spa, retail, events, and guest activities. Now with Maestro we will be able to combine data and services from all our third-party systems in one Maestro Single-Image database for effortless communication and more personal guest service. Maestro brought many important factors to our decision. The first was its strength in integrated data collection and analysis. Maestro’s Analytics Business Intelligence system will combine all the data from our multiple operation locations for robust analysis to support more profitable ‘management by the numbers. Maestro also allows us to self-host our system on property with a hybrid deployment of Windows, Web and Mobile applications. This will give us the flexibility of accessing the system with standard Windows terminals, mobile devices, or web-based terminals and keep our data on property. The Maestro integrated solution provides a single guest itinerary that includes all aspects of the guest experience on property including front desk and condo owner operations, spa and activities and loyalty management. Another advantage of Maestro is its ability to communicate with our many third-party vendor systems. It easily integrates with our other tech partners across our unique resort. Maestro simplifies interface deployment thanks to its Genomi open API that supports deeper capabilities for communication with other systems."
"Using Maestro with the guest experience is pretty seamless from the check-in process onward everything is fairly straight forward, fast, efficient. The options to book other spa packages through the other modules, but going forward we now like to switch to electronic reg cards, lower our green footprint and then hopefully use some of other modules in the future that can book with some of our restaurants that we have. The reporting in Maestro is very easy and seamless, again like I get my room reports, rate reports, no show reports, all the reports I need in usually one simple place. Crystal reports which are very handy and again I can ask Maestro to customize them for me and they did, which is lovely."
"I think that when you look at the integration between the sales and catering and front desk for us, because everything used to be on under their own little umbrella. Now it's all under one. So the front desk can go in, they can look at the group master in the sales and catering in the booking. They can look at the details there. If the guest comes to the desk and has a question, they can go in. The group resume is printed off. We still do that because you know, some of my staff is comfortable with the paper. We have the group resume printed off. They want to dig, do a deeper dive, they can go in, look in the client text. So these things are the things that just make your team happier. They're less stressed. They know what's to come once they understand how the system works, and where to look to find things. It's all helpful."
"One of the things that we have found to be very helpful because the program is web-based. Previously, what we would do with a reservation that would be, say, in their lodge room, we would print off registration cards and registrations keys and then bring them there. And then have to come back to our desk and be able to enter them into the system. Now, with the web-based program, we're actually able to bring our laptop over and do an automatic check-in, anywhere. At their lodge, at their meeting space. So it's really, really turned us around in regards to being a little bit more efficient in the system."
"Maestro has been great because we're a very unique property, we have a lot of different room types. We have types that it can be sold more than one way, so Maestro has really allowed us to do that, because it's not easy selling it, especially online or billing them on the back end to really maximize what our rooms can do for us."
"Maestro technology has definitely evolved over the years, and it's come a long way from the online booking engine, the property management system. The team at Northwind is always great to work with. We love having that support anytime, day or night. We know we can reach out by email, online chat or calling the support center and they're going to help us find the answer that we need to solve any problems we may have."
"The new technology that is available that we're not using, we're gearing up to use such as the text messaging. We don't communicate to our guests at all other than if they walk into the Front Desk. We'd like to be able to utilize some of the text messaging along with maybe even pre-check-in. And those are things that we're learning about that Maestro offer that we've never looked at in the past. Being a gaming property, a lot of our guests are a little bit old, but they are also very tech savvy. I think this would be something our guests would appreciate, being able to check-in early, being able to check-in without standing in a line at the front desk, and things like that."
Featured Customers
Popularity by Segment
Size
15 | Medium (25-74 room)
12 | Large (75-199 room)
6 | X-Large (200+ room)
Type
21 | Resorts
10 | Luxury Hotels
9 | Boutiques
5 | Bed & Breakfast & Inns
2 | Casinos
2 | Airport/Conference Hotels
1 | Limited Service & Budget Hotels
1 | RV Parks & Campgrounds
1 | Vacation Rentals & Villas
Region
41 | North America
Category
42 | Property Management Systems
More Products by Maestro PMS
42
Reviews
15
Expert Recommendations
Hotelier Rating
Hotel Front Desk Manager
Hotel Front Desk Manager from 100 to 199 room Casino in Bay St. Louis (United States of America)
Best support team I have ever worked with
Director of Rooms from 100 to 199 room in Warrenton (United States of America)
Great team to work with. I never had a bad experience with Maestro team me
Guest Services Assistant Director from Airport/Conference Hotel in Green Lake (United States of America)
Very good customer support, always friendly and helpful
Office Manager from RV Parks & Campground in Morrilton (United States of America)
User friendly- Amazing team
Guest Services Manager from 100 to 199 room Boutique in Pensacola Beach (United States of America)
I enjoy the quickness of using the "hot keys"
Reservationist from 25-49 room Resort in Blowing Rock (United States of America)
Great support system when you have questions
Guest Services Supervisor from 75-99 room Boutique in Parkersburg (United States of America)
Maestro PMS system
Guest Services Manager from Bed & Breakfast & Inn in Colorado Springs (United States of America)
Great and responsive Customer Service and Feature that helped us Grow
Director of Finance from 75-99 room Airport/Conference Hotel in Colorado Springs (United States of America)
Maestro Review
Director of Guest Services from 50-74 room Bed & Breakfast & Inn in Cape Elizabeth (United States of America)
Newsfeed
Maestro PMS
4 months ago
Canary Technologies and Maestro Partner To Bring Digital Guest Management Solutions to Hoteliers
Maestro PMS
10 months ago
Leader in Hospitality PMS Partners With Hotel Operations Innovator to Give Six JARO Hotels More Control Over Their Properties
Maestro PMS
1 year ago
Scotland’s Activity-Rich Crieff Hydro Family of Hotels Delivering Exceptional Guest Experiences Via Maestro All-In-One Cloud PMS
Maestro PMS
1 year ago
Maestro Cloud PMS Solves Card-Not-Present Concerns with b4checkin’s TransForm Integration Thereby Streamlining Payment Processing for Hotel Stays
Maestro PMS
1 year ago
Sunseeker, Florida’s Newest Waterfront Resort to Open in 2023 with Maestro PMS
Maestro PMS
1 year ago
Maestro PMS Integrates with RobosizeME to Assign Mundane Tasks to Microbots and Allocate Essential Responsibilities to Hotel Staff
Maestro PMS
1 year ago
Three More Resorts Running on Maestro PMS Launch PurpleCloud's Service Optimization and Employee Engagement Platform
Maestro PMS
1 year ago
Maestro PMS and Hapi Streamline Salesforce Connectivity for Margaritaville Hotel
Maestro PMS
1 year ago
Crystal Springs Spa & Golf Resort Centralizes Inventory Control Across 12+ Revenue Centers with Maestro PMS/Yellow Dog Software Integration
Maestro PMS
1 year ago
Myrtle Beach Seaside Resorts Condo Hotel Collection Goes Live with Contactless Guest Journey Powered by Zaplox and Maestro PMS
Maestro PMS
1 year ago
AKA Extending Digital Conveniences to Hotel Guests and Residents with Maestro PMS Online Payment Portal
Maestro PMS
1 year ago
Luxury Galgorm Resort Collection Onboards New Properties with Maestro PMS, Adds Contactless Tools and API Integrations
Maestro PMS
1 year ago
Mark Kelly Returns to Maestro PMS in New Role, Cites Client First Service Culture as the Driver
Maestro PMS
1 year ago
Maestro PMS, foreUP Golf Two Way Real-Time Integration Drives Efficiencies, Revenues, and Satisfaction for Hotel and Resort Groups
Maestro PMS
1 year ago
Boykin Management Chooses Maestro PMS to Power Its Coastal Condo Resort Hotels
Maestro PMS
1 year ago
Maestro PMS Integration with PurpleCloud Helps Solve the “Labor Crunch” with Streamlined Housekeeping Services
Maestro PMS
2 years ago
Silver Sponsor Maestro PMS Attends Hitec Virtually; Remodels its Booth to Serve as a Demo Scheduling, Mobile Device Charging, and Refreshment Hub
Maestro PMS
2 years ago
Maestro PMS Helping Prepare Hoteliers Attending HITEC Hospitality Technology Conference in Dallas
Maestro PMS
2 years ago
Paramount Hospitality Management Enlists Nuvola and Maestro PMS Solutions
Maestro PMS
2 years ago
Hoteliers Excited About Improved Guest Satisfaction with Maestro’s New GuestXMS Mobile Engagement & Feedback Tool
Maestro PMS
2 years ago
Maestro PMS Streamlines Financial Management Processes for Award Winning Properties with Intuitive Hospitality’s ‘Hotel-In-A-Box’ Integration
Maestro PMS
2 years ago
Benchmark Resorts & Hotels and Maestro PMS Continue Growing Together Over Two Decades
Maestro PMS
2 years ago
Maestro PMS Integration with HelloShift Brings Seamless Guest Messaging and Comprehensive Hotel Operations
Maestro PMS
2 years ago
Maestro PMS Debunks 8 Myths of Mobile Check-In to Help Independent Hoteliers Better Understand What This Technology Can and Cannot Do for Their Hotels
Maestro PMS
2 years ago
What Hoteliers Want from Their PMS in 2021; Top Features Requested by Hoteliers as They Prepare for Reopening
Maestro PMS
2 years ago
Maestro is Making a Difference for Hotels via Advanced Two-Way CRS Integration
Maestro PMS
2 years ago
Luxury Resort Operator Ocean Hotels Group in Barbados Switches to Cloud-Based Maestro PMS Mid Pandemic
Maestro PMS
2 years ago
The Smart Decision Guide to Hotel Property Management Systems
Maestro PMS
2 years ago
Maestro Asks: Is Your Current PMS Helping or Hindering Your Reopening Plans?
Maestro PMS
2 years ago
Twin Peaks Lodging Growing and Set to Thrive Through the Pandemic with Maestro PMS
Maestro PMS
2 years ago
Mass Rollout Bringing 900 Hotels onto Maestro PMS Browser Version 5.5 in 2020 at No Cost to Clients
Maestro PMS
2 years ago
A-List Osthoff Resort Positions for Travel Restart; Selects Maestro PMS During Industry Pause for Guest-Focused Mobile Services and Integrated Operations
Maestro PMS
3 years ago
Maestro PMS Offers 24/7 Guest Engagement and Outreach with Integration to Fetch Feedback App
Maestro PMS
3 years ago
Maestro PMS Says the Future of ‘Virtual Events’ Is Bright With BITAC Ongoing and CYBER HITEC on Deck
Maestro PMS
3 years ago
Maestro PMS Direct Booking Metrics Show Growing Recovery for Independent Properties
Maestro PMS
3 years ago
The Future of Hotel Guest Engagement
Maestro PMS
3 years ago
Doing More with Less, How Hospitality Management Teams Take Advantage of Touchless Technologies Now
Integrations
Find Great Pairing Apps
No matching results
No matching results
Company | Functionality | |
---|---|---|
SiteMinder
91% recommended by 1430 hotels |
Rate Shopping & Market Intelligence
+7 more |
|
Canary Technologies
96% recommended by 518 hotels |
Contactless Check-in
+3 more |
|
IDeaS
92% recommended by 467 hotels |
Revenue Management Systems
+3 more |
|
Oracle Hospitality
89% recommended by 414 hotels |
Restaurant Management Software
|
|
RateGain
93% recommended by 399 hotels |
Channel Managers
|
|
Bookassist
95% recommended by 360 hotels |
Booking Engine
|
|
TrustYou
88% recommended by 339 hotels |
Guest Surveys & Feedback
+2 more |
|
Duetto
93% recommended by 326 hotels |
Meetings & Events Intelligence
+2 more |
|
SHR Group
95% recommended by 275 hotels |
Booking Engine
|
|
This integration hasn’t been verified by ResNexus yet.
ResNexus
97% recommended by 269 hotels |
Hotel Management Software
|