Maestro PMS (Northwind)

Ranked 15th (out of 152) in Property Management Systems

Property Management Systems

Mobile Browser Based Property Management Software Suite, Cloud or On-Premise, +Contactless Apps

Ratings Snapshot

Certificate of Excellence
Read 40 reviews
85%
Recommend
HTR Score icon
HT SCORE
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #15 out of 152 in Property Management Systems

Ease of Use
4.0/5
ROI
4.0/5
Implementation
4.2/5
Customer support
4.7/5
Verified Customer Support

Maestro PMS’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Resort 22 verified reviews
    85%
  • Boutique 10 verified reviews
    87%
  • Vacation Rental 1 verified reviews
    100%
  • Limited Service 1 verified reviews
    70%
  • Airport/ conference 1 verified reviews
    80%
  • Bed & Breakfast 1 verified reviews
    90%

Maestro PMS (Northwind) Overview

Maestro PMS (Northwind) Overview

Maestro is the preferred browser based cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including mobile & touchless tools to increase profitability, drive direct bookings, centralize operations, and e...

About Maestro PMS View website

Founded in 1978 | Headquarters in Markham Canada | 70 employees

Maestro is the preferred cloud hosted and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-proper...

Integrates with

  • Staff Collaboration Tools
  • Business Intelligence
  • Reputation Management
Browse integrations (85 verified)

What customers love about Maestro PMS (Northwind)

Like 85% recommend

Front Office Manager from Other in San Diego (United States)

The billing portion is simple, and easy to move charges around.

General Manager from Resort

Integration of Sales/Catering and Front Office. Appreciate not having to duplicate work between these two departments.

General Manager from Resort

It is web based, can check guests reservations and activities on a cell phone (if needed) Easy to see everything that is going on for the day through the Front Desk Dashboard (FDDS) the amount of reports you are able t...

Reservations/Revenue Manager from Vacation Rental

Easy to make reservations. Front Desk Dashboard is pretty convenient and has many great options to choose from.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Integrating with MAESTRO's PMS was a delight. They have awesome professionals which are very dedicated to bring the best solution to the client. The partnership was a breeze and all our installations were very successful and stable. At NONIUS we are very pleased to use MAESTRO's capabilities to enha...

by LUIS ARAUJO (Nonius) on April 26, 2021

See more answers (11)
Question:

What differentiates this product or service from the competition?

Answer:

MAESTRO's team, solutions and collaboration are top notch. Having a lot of installations working flawlessly through the years is definitely something that you don't find at every corner. MAESTRO keeps innovating and modernizing their product avoiding being outdated or a commodity.

by LUIS ARAUJO (Nonius) on April 26, 2021

See more answers (11)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Picking MAESTRO and NONIUS for your HOTEL will bring you a set of integrated use-cases that will enhance the guest experience to a new level. Also there is the guarantee of a robust and stable system that will bring value to the business.

by LUIS ARAUJO (Nonius) on April 26, 2021

See more answers (11)
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+ 9 recommend
Recommended by Show More (7)

Features

  • Spa & Wellness Module
  • Channel Manager
  • EPoS
  • Revenue management module
  • Integrated CRS
  • Payment processing
  • Booking engine
  • Calendar view
  • Reservation management
  • Ancillary revenue tracking
  • Custom rates
  • RevPaR & ADR Reports
  • Housekeeping module
  • Direct billing
  • Group functionality
  • Online 24/7 support
  • Automated night audit
  • E-training
  • Mobile App
  • Centralized user & role management
  • On premise
  • Cloud based
  • Multi-currency
  • Multi-lingual
  • Gift Vouchers
  • Guest CRM
  • Guest profiles
  • Mobile access on any device
  • Native Email Marketing
  • Digital Registration
  • Integrated ID & Passport Scanner
  • Mobile Device Notes & Tasks (Voice-to-Text)
  • Guest Communication (SMS Messaging)
  • Integrated Payment Terminal & Card Reader

Want to go behind the scenes and see how Maestro PMS (Northwind) works?

Clients & references

References & testimonials

Testimonial avatar
The new technology that is available that we're not using, we're gearing up to use such as the text messaging. We don't communicate to our guests at all other than if they walk into the Front Desk. We...
Andy Orzalli Front Desk Manager at the Silver Slipper Casino Hotel
Testimonial avatar
Maestro technology has definitely evolved over the years, and it's come a long way from the online booking engine, the property management system. The team at Northwind is always great to work with. W...
Helen Staton Director of Reservations and Revenue Management at the Myrtle Beach Seaside Resorts

Featured partners

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Awards & Certifications

techAwards empty image

Maestro PMS doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • South America
  • Asia Pacific
  • Middle East
  • Africa
  • North America
  • Europe
VERIFIED MARKETS
  • United States
  • Canada

40 Verified Maestro PMS Reviews

Likelihood to Recommend
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This vendor is 69% below the category average..

May 17, 2021

Maestro PMS (Northwind) Review: Great team to work with. I never had a bad experience with Maestro team me

Guest Services Assistant Director from Resort in Green Lake (United States)

Recommend 9/10
Full blue star
Full blue star
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Full blue star
Half blue star

What do you like most?

- Always willing to take the time to understand our situation. - Maestro usually can solve any problem I had. - Easy to train new employees for the Front Desk.

What do you dislike or think could be improved?

- too much "Drill down" to get information needed. Once you know what your doing it is not bad. - Meal forecast is not what I think it should be. - I have not found a quick and easy "total sold" scr...

Customer support
5
Ease of Use
4.5
Value for money
4.5
Implementation
4

May 13, 2021

Maestro PMS (Northwind) Review: Very good customer support, always friendly and helpful

Office Manager from Other in Morrilton (United States)

Recommend 8/10
Full blue star
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Full blue star
Empty blue star

What do you like most?

When we incur a question or problem and find it necessary to call or email customer support, they are always friendly and understanding. They will either help you understand how to do something or why th...

What do you dislike or think could be improved?

The online booking could be improved, would be nice to be able to see a map of what's available and a photo of the site.

Customer support
5
Ease of Use
3.5
Value for money
5
Implementation
3.5

Apr 24, 2021

Maestro PMS (Northwind) Review: User friendly- Amazing team

Guest Services Manager from Boutique in Pensacola Beach (United States)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Having no PMS managerial experience and a unique brand present lots of opportunities and the team is always willing to assist in creating a solution that works for you. We are not charged for every litt...

What do you dislike or think could be improved?

The look/feel of the modules could be more user friendly for ease of training. More customizable reporting for on the fly needs.

Customer support
5
Ease of Use
3.5
Value for money
n/a
Implementation
5

Apr 15, 2021

Maestro PMS (Northwind) Review: I enjoy the quickness of using the "hot keys"

Reservationist from Resort in Blowing Rock (United States)

Recommend 7/10
Full blue star
Full blue star
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Full blue star
Empty blue star

What do you like most?

-quick and helpful customer service -hot keys & how quick they make things -how customizable the software can be -the e-learning website for self learning

What do you dislike or think could be improved?

-I think there should be a confirmation button before you process funds. one finger slip and you've charged a guest an amount without any fallback -the tape chart and quick availability chart never match...

Customer support
4.5
Ease of Use
4
Value for money
3
Implementation
4
arrow review On Apr 30, 2021 Audrey M. from Maestro PMS replied:
 We are so glad to hear your experience has been positive and our teams helpful to you. We are always... 

Apr 09, 2021

Maestro PMS (Northwind) Review: Great support system when you have questions

Guest Services Supervisor from Boutique in Parkersburg (United States)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

Good support when you have issues virtual training showing up more than one way to do something having Santgiv as a trainer.

What do you dislike or think could be improved?

it would help to have a handbook detailing procedures so we wouldn't have to call support as much even though they are very patient

Customer support
5
Ease of Use
4
Value for money
3.5
Implementation
4
arrow review On Apr 09, 2021 Audrey M. from Maestro PMS replied:
 Thank you so much for your review and very glad you are happy with the technology and services.  As ... 

Apr 08, 2021

Maestro PMS (Northwind) Review: Maestro PMS system

Guest Services Manager from Bed & Breakfast in Colorado Springs (United States)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Maestro has been excellent in providing customer service when needed from live chat to email. They are timely, efficient and work with you to problem solve or find quicker methods. We appreciate they a...

What do you dislike or think could be improved?

Reports more specific and easier to understand. Ability to transfer most documents to excel of spread sheet readouts. Enhancements that can be utilized by all properties to not always be at a cost unless ...

Customer support
4.5
Ease of Use
4.5
Value for money
4
Implementation
4.5
arrow review On Apr 09, 2021 Audrey M. from Maestro PMS replied:
 Thank you for your lovely review, and we are glad you are benefiting from all that Maestro offers.  ... 

Pricing

One time upfront purchase (flat rate)
$10,001 - $50,000
Implementation fee
Greater than $10000
Monthly subscription (Flat)
$1501/month- $3000/month
Monthly service fee
$1000-5000/month

Recent News & Content

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Popular Maestro PMS (Northwind) Integrations

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