Accounting & Finance

4/5 features

Direct billing
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Automated night audit

Marketing & Ecommerce

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Administration & Configuration

4/5 features

Centralized user & role management
Multi-lingual

Customer Management

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Front Office

4/5 features

Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Housekeeping

4/5 features

Housekeeping module
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing
Direct billing
Multi-currency
Payment processing
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Reservations Management

4/5 features

RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Revenue Management

4/5 features

RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Other

5/5 features

Spa & Wellness Module
EPoS
Reservation management
On premise
Cloud based

Hotel Front Desk Manager

Hotel Front Desk Manager from 100 to 199 room Casino in Bay St. Louis (United States of America)

Verified

17 months ago

The Maestro tech team is always ready to assist if there is a rare need. I very much enjoy the upgrades we have done as the implementation team is so very responsive to questions in the process. I appreciate the fact that they system is so flexible.

Share review

Best support team I have ever worked with

Director of Rooms from 100 to 199 room in Warrenton (United States of America)

2 years ago

Hospitality knowledgeable as well as tech savvy. Always polite and responsive. Longevity is apparent as I have worked with Maestro for almost 5 years and I still get to interact with the same team members.

Great team to work with. I never had a bad experience with Maestro team me

Guest Services Assistant Director from Airport/Conference Hotel in Green Lake (United States of America)

- Always willing to take the time to understand our situation. - Maestro usually can solve any problem I had. - Easy to train new employees for the Front Desk.

Very good customer support, always friendly and helpful

Office Manager from RV Parks & Campground in Morrilton (United States of America)

When we incur a question or problem and find it necessary to call or email customer support, they are always friendly and understanding. They will either help you understand how to do something or why the system won't do a particular thing.

User friendly- Amazing team

Guest Services Manager from 100 to 199 room Boutique in Pensacola Beach (United States of America)

Having no PMS managerial experience and a unique brand present lots of opportunities and the team is always willing to assist in creating a solution that works for you. We are not charged for every little thing and requests/issues are addressed in a timely manner. We like being able to customize many of the modules to tailor to our uniq...

I enjoy the quickness of using the "hot keys"

Reservationist from 25-49 room Resort in Blowing Rock (United States of America)

-quick and helpful customer service -hot keys & how quick they make things -how customizable the software can be -the e-learning website for self learning

Great support system when you have questions

Guest Services Supervisor from 75-99 room Boutique in Parkersburg (United States of America)

Good support when you have issues virtual training showing up more than one way to do something having Santgiv as a trainer.

Maestro PMS system

Guest Services Manager from Bed & Breakfast & Inn in Colorado Springs (United States of America)

Maestro has been excellent in providing customer service when needed from live chat to email. They are timely, efficient and work with you to problem solve or find quicker methods. We appreciate they are a family company and work with other vendors to help different aspects of properties function and provide guest services on demand. Wit...

Great and responsive Customer Service and Feature that helped us Grow

Director of Finance from 75-99 room Airport/Conference Hotel in Colorado Springs (United States of America)

- Great Customer Service, quick and responsive. Able to answers questions, provide trainings, and help us improve our property - Features that helped us go to the next level of offerings - Including packaging, privileges, OTA integration, Yield Management - Fully web based and hosted solution

Maestro Review

Director of Guest Services from 50-74 room Bed & Breakfast & Inn in Cape Elizabeth (United States of America)

The software is incredibly user-friendly for all departments in the hotel. Easy to train on and easy day to day usage. We learn something new about the software and how to do things all the time! Easily adaptable to our property and operations. The support staff is incredibly prompt, helpful and knowledgeable about the software. There...

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SHR Group 95% recommended by 275 hotels	Booking Engine
This integration hasn’t been verified by ResNexus yet. ResNexus 97% recommended by 269 hotels	Hotel Management Software

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Direct billing

RevPaR & ADR Reports

Multi-currency

Transactional Emails (booking, folios, etc)

Automated night audit

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Gift Vouchers

Channel Manager

Booking Engine

Transactional Emails (booking, folios, etc)

Centralized user & role management

Multi-lingual

Guest Communication (SMS Messaging)

Guest profiles

Centralized Messaging

Transactional Emails (booking, folios, etc)

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Automated night audit

Calendar view

Multi-lingual

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

ID Scanning & Registration Pre-fill

Lobby Kiosk

Housekeeping module

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Integrated Payment Terminal & Card Reader

Direct billing

Multi-currency

Payment processing

Payment Requests

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization

Rules Based Room Assignments

Transactional Emails (booking, folios, etc)

RevPaR & ADR Reports

Custom rates

Ancillary revenue tracking

Revenue management module

Base Pricing

PCI Compliant

GDPR Compliant

SOC2 Complaint

Tax Configuration

Online 24/7 support

Spa & Wellness Module

EPoS

Reservation management