Maestro PMS (Northwind)

Ranked 24 (out of 209) in Property Management Systems

Property Management Systems

All-In-One Property Management Software Solution, Cloud or On-Premise, + Mobile & Contactless Apps

Ratings Snapshot

Certificate of Excellence
Read 42 reviews
86%
Recommend
HTR Score icon
HT SCORE
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #24 out of 209 in Property Management Systems

Ease of Use
4.0/5
ROI
4.1/5
Implementation
4.2/5
Customer Support
4.7/5
Verified Customer Support

Maestro PMS’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Resorts 21 verified reviews
    84%
  • Luxury Hotels 10 verified reviews
    85%
  • Boutiques 6 verified reviews
    92%
  • Bed & Breakfast & Inns 5 verified reviews
    96%
  • Casinos 2 verified reviews
    90%
  • Airport/Conference Hotels 2 verified reviews
    85%
  • Vacation Rentals & Villas 1 verified reviews
    100%
  • Limited Service & Budget Hotels 1 verified reviews
    70%
  • RV Parks & Campgrounds 1 verified reviews
    80%

Maestro PMS (Northwind) Overview

Maestro PMS (Northwind) Overview

Maestro is the preferred browser based cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including mobile & touchless tools to increase profitability, drive direct bookings, centralize operations, and e...

About Maestro PMS View website

Founded in 1978 | Headquarters in Markham Canada | 70 employees

Maestro is the preferred cloud hosted and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-proper...

Product Modules
Cloud or On-Premise All-In-One PMS Solution Hotel Management Software
INCLUDED
Maestro is the only hospitality Property Management System software company that offers an all-in-one, comprehensive Web browser or Windows solution with the option to host its Maestro Cloud Platform on-premises, in a private cloud, or cloud hosted. All environments support the latest mobile, contact-free, and web responsive technologies to enhance the digital guest and staff experience; with the added benefit of an extensive collection of open APIs to support more than 800 third-party integrations.
Cloud or On-Premise All-In-One PMS Solution Spa Software
ADD-ON
Increase revenues and guest satisfaction with Maestro’s Spa & Activities Module. The powerful single guest profile, with full history, allows operators to acknowledge Day & Stay guests personal preferences and anticipate guests needs before they happen. Maestro’s sophisticated scheduling and billing application facilitates total spa operations, activities and classes. Integrated with Front Office, Sales & Catering and A/R, linking the guest to all operating departments for whole stay recognition from pre-arrival correspondence to billing.
Cloud or On-Premise All-In-One PMS Solution Event Management Software
ADD-ON
SEAMLESS GROUP & EVENT MANAGEMENT Integrated into your PMS, one database, one solution to learn. Designed for hotels, resorts & conference centers to meet and exceed the evolving needs of meeting & event planners. Automated, intuitive contact CRM and team communication tools, freeing operators from administrative tasks, improving internal communications and allowing the operations team to focus on the client.

Integrates with

  • Staff Collaboration Tools
  • Business Intelligence
  • Reputation Management
Browse integrations (126 verified)

What customers love about Maestro PMS (Northwind)

Like 86% recommend

Front Office Manager in San Diego (United States)

The billing portion is simple, and easy to move charges around.

General Manager

Integration of Sales/Catering and Front Office. Appreciate not having to duplicate work between these two departments.

General Manager

It is web based, can check guests reservations and activities on a cell phone (if needed) Easy to see everything that is going on for the day through the Front Desk Dashboard (FDDS) the amount of reports you are able t...

Reservations/Revenue Manager

Easy to make reservations. Front Desk Dashboard is pretty convenient and has many great options to choose from.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Maestro’s PMS solution integrates fully and seamlessly with a property’s tech stack, including the Intelity platform, to make for a modern guest experience and streamline operations for staff. Their team has been absolutely wonderful to work with in deploying solutions for hotels!

by Amanda Tower (INTELITY) on December 13, 2021

See more answers (12)
Question:

What differentiates this product or service from the competition?

Answer:

They provide a flexible option with many integrations, all on a single platform, which makes it easy to implement and use. The Intelity platform integrates seamlessly with Maestro’s PMS for an end-to-end guest and staff engagement solution.

by Amanda Tower (INTELITY) on December 13, 2021

See more answers (12)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Maestro offers an open API, making it easy to integrate your entire tech stack with their choice property management software solution. They are a fantastic solution for independent and boutique hotels.

by Amanda Tower (INTELITY) on December 13, 2021

See more answers (12)
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+ 10 recommend
Recommended by Show More (8)

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Want to go behind the scenes and see how Maestro PMS (Northwind) works?

Clients & references

References & testimonials

Testimonial avatar
The new technology that is available that we're not using, we're gearing up to use such as the text messaging. We don't communicate to our guests at all other than if they walk into the Front Desk. We...
Andy Orzalli Front Desk Manager at the Silver Slipper Casino Hotel
Testimonial avatar
Maestro technology has definitely evolved over the years, and it's come a long way from the online booking engine, the property management system. The team at Northwind is always great to work with. W...
Helen Staton Director of Reservations and Revenue Management at the Myrtle Beach Seaside Resorts

Featured partners

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Case studies

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Maestro PMS doesn’t have any case studies available

Awards & Certifications

techAwards empty image

Maestro PMS doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
VERIFIED MARKETS
  • United States of America
  • Canada

42 Verified Maestro PMS Reviews

Likelihood to Recommend
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April 05, 2022

Maestro PMS (Northwind) Review: Hotel Front Desk Manager

Hotel Front Desk Manager from Casinos in Bay St. Louis (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The Maestro tech team is always ready to assist if there is a rare need. I very much enjoy the upgrades we have done as the implementation team is so very responsive to questions in the process. I appreci...

What do you dislike or think could be improved?

In my case an interface to our gaming system would be most helpful as we are a casino. I would like to also see more casino driven features such as Blacklist and NRG.

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

October 19, 2021

Maestro PMS (Northwind) Review: Best support team I have ever worked with

Director of Rooms from Other in Warrenton (United States of America)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

Hospitality knowledgeable as well as tech savvy. Always polite and responsive. Longevity is apparent as I have worked with Maestro for almost 5 years and I still get to interact with the same team membe...

What do you dislike or think could be improved?

I think the reports could be updated and bring more commonly used sorting features, and a basic arrivals and departures listing but overall great system!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

May 17, 2021

Maestro PMS (Northwind) Review: Great team to work with. I never had a bad experience with Maestro team me

Guest Services Assistant Director from Resorts in Green Lake (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

- Always willing to take the time to understand our situation. - Maestro usually can solve any problem I had. - Easy to train new employees for the Front Desk.

What do you dislike or think could be improved?

- too much "Drill down" to get information needed. Once you know what your doing it is not bad. - Meal forecast is not what I think it should be. - I have not found a quick and easy "total sold" scr...

Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
4

May 13, 2021

Maestro PMS (Northwind) Review: Very good customer support, always friendly and helpful

Office Manager from Other in Morrilton (United States of America)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

When we incur a question or problem and find it necessary to call or email customer support, they are always friendly and understanding. They will either help you understand how to do something or why th...

What do you dislike or think could be improved?

The online booking could be improved, would be nice to be able to see a map of what's available and a photo of the site.

Customer Support
5
Ease of Use
3.5
Value for money
5
Implementation
3.5

April 24, 2021

Maestro PMS (Northwind) Review: User friendly- Amazing team

Guest Services Manager from Resorts in Pensacola Beach (United States of America)

Recommend 8/10
Full blue star
Full blue star
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Full blue star
Empty blue star

What do you like most?

Having no PMS managerial experience and a unique brand present lots of opportunities and the team is always willing to assist in creating a solution that works for you. We are not charged for every litt...

What do you dislike or think could be improved?

The look/feel of the modules could be more user friendly for ease of training. More customizable reporting for on the fly needs.

Customer Support
5
Ease of Use
3.5
Value for money
n/a
Implementation
5

April 15, 2021

Maestro PMS (Northwind) Review: I enjoy the quickness of using the "hot keys"

Reservationist from Resorts in Blowing Rock (United States of America)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

-quick and helpful customer service -hot keys & how quick they make things -how customizable the software can be -the e-learning website for self learning

What do you dislike or think could be improved?

-I think there should be a confirmation button before you process funds. one finger slip and you've charged a guest an amount without any fallback -the tape chart and quick availability chart never match...

Customer Support
4.5
Ease of Use
4
Value for money
3
Implementation
4
arrow review On Apr 30, 2021 Audrey M. from Maestro PMS replied:
 We are so glad to hear your experience has been positive and our teams helpful to you. We are always... 

Pricing

One time upfront purchase (flat rate)
$1000 - $10,000
Implementation fee
Greater than $10000
Monthly subscription (Flat)
$500/month-$1500/month
Monthly service fee
$1000-5000/month

Recent News & Content

Recent press releases

Resources & reports

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Popular Maestro PMS (Northwind) Integrations

View all (126 Maestro PMS Integrations)