Meiser Hotels Partners With Mews To ‘Raise The Bar’ For Its Hotels
The German hotel group has already seen significant time savings and operational gains with Mews.
Mews, the industry-leading hospitality cloud, has been chosen by Meiser Hotels to power its collection of pioneering hotels.
Meiser Hotels, a sixth-generation family business, runs four hotels in Germany, alongside a number of additional facilities including restaurants, event spaces and a spa. The brand has always been forward-thinking when it comes to technology, keen to surpass the expectations of the modern guest.
“I quickly saw the potential in Mews as the fastest developing PMS on the market, and I’m certain that Mews will set the bar, worldwide, for outstanding hospitality technology,” said Marlon Meiser at Meiser Hotels. “We’ve only been live for a few months but the outstanding results across multiple teams already speak for themselves.”
One of the biggest impact areas has been on the hotel’s IT team. In the past, staff had to regularly troubleshoot and restart their PMS. With Mews, the team spend 80% less time on maintenance, giving them more time to focus on proactively improving hotel software.
“We've saved a lot of manpower hours in the IT team,” added Marlon Meiser. “Thanks to Mews, this is the first year in 10 years that our Head of IT can go on vacation without worrying about the system. He can finally sleep well at night!”
Implementing Mews Payments across hotel and restaurant operations has created major time savings by automating everyday tasks. Previously, staff had to manually reconcile all card payments after every shift; Mews saves the team two hours every day by doing so automatically. Instead, staff can now spend more time interacting with guests and focusing on providing outstanding hospitality.
Collaboration and connectivity were also hugely important to the Meiser Hotels team, who needed to build a software suite that works seamlessly throughout the guest journey. Plug-and-play integrations with key partners like Oaky and Event Temple allowed for a fast and simple setup without any interruption to hotel services.
“It’s always a pleasure to work with tech-savvy partners like Meiser Hotels because they help push us to make Mews even better,” said Matt Welle, Mews CEO. “I’ve no doubt this exciting brand is going to continue its growth and become a favorite with guests across Germany and beyond.”
