RoomRaccoon Strengthens Customer Focus with Appointment of Cyril Lavenant as Global Head of Customer Success

Cyril will lead the team supporting over 2,000 properties across the globe

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RoomRaccoon, the leading hotel management system for independent hotels, has announced the appointment of Cyril Lavenant as its new Global Head of Customer Success. Cyril will ensure a greater focus on customer satisfaction so that thousands of hoteliers who use RoomRaccoon’s software can thrive. 

Cyril joins RoomRaccoon with over two decades of experience in sales and revenue development leadership roles. Most recently, Cyril was the Chief Revenue Officer at DataMa, an innovative company offering augmented analytics solutions, where he was responsible for growing revenue and enhancing customer success.

In his new role, Cyril will lead the team supporting over 2,000 properties across the globe to ensure they can provide exceptional guest experiences while exceeding their business goals with the technology RoomRaccoon provides. With over 10,000 active users, Cyril will spearhead customer-centric strategies and engage customers to leverage the full power of RoomRaccoon.

Cyril Lavenant shares: “'I am proud to join RoomRaccoon and lead the charge in amplifying hotelier satisfaction and success. We aim to ensure that every hotelier using RoomRaccoon feels supported and empowered to deliver exceptional guest experiences in an increasingly competitive market.”

Tymen van Dyl, the CEO and Founder of RoomRaccoon, says: “At RoomRaccoon, we understand that the success of our hotelier partners is paramount. With Cyril joining our team, we are taking a significant step forward in strengthening our commitment to our customer’s success. His extensive experience driving revenue and enhancing customer satisfaction aligns perfectly with our vision for RoomRaccoon as we enhance the value we deliver to our hoteliers worldwide."

About RoomRaccoon

RoomRaccoon is an award-winning Hotel Management System trusted by thousands of independent properties across the globe. RoomRaccoon’s cloud-based platform empowers hoteliers with a category-redefining, comprehensive range of products and solutions to increase revenue, streamline operations, and enhance the guest experience. And with over 400 integrations, RoomRaccoon is one of the most connected solutions on the market. Founded in 2017 by a hotel owner and tech entrepreneur, RoomRaccoon was awarded the Best Hotel Management System in the World by Hotel Tech Report in 2020 and 2021.