RoomRaccoon PMS

Ranked 9 (out of 184) in Property Management Systems

Property Management Systems

Manage every aspect of your hotel.

Ratings Snapshot

Certificate of Excellence
Read 98 reviews
96%
Recommend
HTR Score icon
HT SCORE
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #9 out of 184 in Property Management Systems

Ease of Use
4.9/5
ROI
4.8/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

RoomRaccoon has opened its internal systems to

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Most popular for
  • Boutique 33 verified reviews
    93%
  • Bed & Breakfast 19 verified reviews
    95%
  • Serviced Apartment 16 verified reviews
    95%
  • Hostel 7 verified reviews
    100%
  • Vacation Rental 5 verified reviews
    100%
  • Villas 4 verified reviews
    98%
  • City Center 3 verified reviews
    100%
  • Resort 3 verified reviews
    100%

RoomRaccoon PMS Overview

RoomRaccoon PMS Overview

Seamlessly manage your front-office activities like reservations, rates and invoicing from a complete and easy-to-use cloud system. Our hotel-first PMS is built by experienced hoteliers and we are dedicated to automating tasks and making your life easier. We promise to improve your operations and guest experience.

About RoomRaccoon View website

Founded in 2017 | Headquarters in Breda, Netherlands | 35 employees

RoomRaccoon is world's most complete hotel management solution for independent hotels. It provides all the tools you need to manage every aspect of your hotel f...

Other Products by RoomRaccoon

Integrates with

  • Booking Engine
  • Channel Managers
  • Mobile Key & Keyless Entry
Browse integrations (19 verified)

What customers love about RoomRaccoon PMS

Like 96% recommend

owner from Bed & Breakfast in Maasland (Netherlands)

Easy to use the system for the reservations nice overview for my rooms and good information to my guests

Vennoot in Oostende (België)

I am extremely satisfied with RoomRaccoon. Their system is extremely accurate, it looks very nice and the customer service is excellent. I can recommend RoomRaccoon to anyone!

Accounting & Finance from Boutique

I like the simplicity of the system, no useless extra’s and it fulfill all the tasks that I need, it is complete.

Manager from Bed & Breakfast

Nicely designed all-in-one product, stripped of bells and whistles, does what it has to do. Still in development with new features and improvements being added regularly. Very responsive support team.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

RoomRaccoon is an all-in-one hotel management system which, despite being a very comprehensive and advanced system, is very user-friendly. The system is mainly built for independent hoteliers, but also serves hostels, B&Bs and vacation rentals.

by Edwin Leenheer (RevControl) on November 11, 2019

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

RoomRaccoon has an advanced and user-friendly system, but is even more complete due to the many connectivity solutions it offers. From integrated payment and accounting solutions to revenue management systems such as RevControl.

by Edwin Leenheer (RevControl) on November 11, 2019

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Independent hoteliers considering RoomRaccoon not only benefit from an advanced hotel management system but also from the hospitality experience of the founders and customer success employees. This provides more understanding and valuable advice.

by Edwin Leenheer (RevControl) on November 11, 2019

See more answers (4)
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+ 2 recommend
Recommended by

Features

  • Spa & Wellness Module
  • Channel Manager
  • EPoS
  • Revenue management module
  • Integrated CRS
  • Payment processing
  • Booking engine
  • Calendar view
  • Reservation management
  • Ancillary revenue tracking
  • Custom rates
  • RevPaR & ADR Reports
  • Housekeeping module
  • Direct billing
  • Group functionality
  • Online 24/7 support
  • Automated night audit
  • E-training
  • Mobile App
  • Centralized user & role management
  • On premise
  • Cloud based
  • Multi-currency
  • Multi-lingual
  • Gift Vouchers
  • Guest CRM
  • Guest profiles
  • Mobile access on any device
  • Native Email Marketing
  • Digital Registration
  • Integrated ID & Passport Scanner
  • Mobile Device Notes & Tasks (Voice-to-Text)
  • Guest Communication (SMS Messaging)
  • Integrated Payment Terminal & Card Reader

Want to go behind the scenes and see how RoomRaccoon PMS works?

Clients & references

References & testimonials

Testimonial avatar
With RoomRaccoon, Michel and Maja are able to have a good night sleep: "We are more relaxed now. Whenever we get a reservation, we just get a reservation. The confirmation mail will be automatically s...
Michel Lunenberg Owner at the B&B Rijsterbosch
Testimonial avatar
No more writing reservations manually down, confirming reservations manually, making invoiced manually, keeping track of the administration manually… never again. Mylan saves a lot of time and it lo...
Mylan Lin Owner at the Het Weeshuis

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • South Africa
  • Portugal
  • Germany
  • Netherlands
  • Spain
  • United Kingdom
  • Italy
  • Belgium
  • Switzerland

98 Verified RoomRaccoon Reviews

Likelihood to Recommend
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October 21, 2021

RoomRaccoon PMS Review: The Halyard Apartments SA

Manager from Vacation Rental in Cape Town (South Africa)

Recommend 10/10
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What do you like most?

The thing I like the most is how user friendly the system is. I would remark that theres always an agent available for any possible enquire.

What do you dislike or think could be improved?

The reports section could be improved. When I generate , for example, an occupancy report it has too many details compared to other systems.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 20, 2021

RoomRaccoon PMS Review: Ever improving and growing!

Cottage Manager from Boutique in Franschhoek (South Africa)

Recommend 10/10
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What do you like most?

RoomRaccoon is the most advanced system we have come across to manage our Guest House Reservations. Emails and payments are completely automated which has saved us so much time! Further, the tools and fle...

What do you dislike or think could be improved?

I can't think of any, but they always surprise me with new improvements and advancements in the systems and tools.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 19, 2021

RoomRaccoon PMS Review: Fast synchronization and contact person

Eigentümerin from Serviced Apartment in Esens (Germany)

Recommend 9/10
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What do you like most?

- Rates and availabilities are updated directly and synchronized with all booking channels - Very intuitive and easy-to-use interface - A contact person can always be reached via chat or telephone

What do you dislike or think could be improved?

- Entering the rates on the Apple device occasionally leads to difficulties. So far, the problem can only be solved by entering the rates through a RoomRaccoon employee

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

October 08, 2021

RoomRaccoon PMS Review: Free booking engine

GM from Other in Kressbronn am Bodensee (Germany)

Recommend 10/10
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What do you like most?

When you have everything set up, it's actually very easy. Especially when it comes to accepting bookings from booking.com it is very practical and also that you can book via the homepage. There are no fee...

What do you dislike or think could be improved?

Spontaneously, I would think of a gap filler function. For example, if you have a minimum stay of 2, but there is a gap for one day. The system could then automatically adjust the minimum stay and send an...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 01, 2021

RoomRaccoon PMS Review: Great payment service

GM from Serviced Apartment in Buch am Erlbach (Germany)

Recommend 10/10
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What do you like most?

What I like best about RoomRaccoon is actually the entire payment process (Raccoonpay) and invoicing is very easy. Everything is easy.

What do you dislike or think could be improved?

Back then at Smoobu, I had the messages directly in the system and was able to communicate with my guests without having to log in to another environment. It would be great if RoomRaccoon offered this too...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 30, 2021

RoomRaccoon PMS Review: Easy easy

GM from Other in Bühl (Germany)

Recommend 10/10
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What do you like most?

The system is simple, straightforward and easy to trade, in other words very user-friendly. In addition, the service is just great.

What do you dislike or think could be improved?

Every now and then I stumble across a few little things, but on the whole I can't think of anything. I might need a little more help to get even better use of the system, but I'll make an appointment for ...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Monthly subscription (/room/month)
$3/room/month - $6/room/month

Popular RoomRaccoon PMS Integrations

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SiteMinder Booking Engine

Drive more direct bookings to maximise your revenue. Connecting to our Booking Engine increases direct bookings by up to 43%. Connecting our Booking Engine to Google Hotels Ads increases bookings by up to 16%. Get more commission-free reservations through your hotel website and take charge of the guest experience

View all (19 RoomRaccoon Integrations)