RoomRaccoon PMS

Ranked 9 (out of 210) in Property Management Systems

Property Management Systems

Manage every aspect of your hotel.

Ratings Snapshot

Certificate of Excellence
Read 140 reviews
97%
Recommend
HTR Score icon
HT SCORE
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #9 out of 210 in Property Management Systems

Ease of Use
4.9/5
ROI
4.8/5
Implementation
4.9/5
Customer Support
4.9/5
Verified Customer Support

RoomRaccoon has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Boutiques 44 verified reviews
    95%
  • Bed & Breakfast & Inns 29 verified reviews
    95%
  • Luxury Hotels 21 verified reviews
    98%
  • Extended Stay & Serviced Apartments 17 verified reviews
    95%
  • Vacation Rentals & Villas 11 verified reviews
    99%
  • Hostels 6 verified reviews
    100%
  • Resorts 5 verified reviews
    100%
  • City Center Hotels 4 verified reviews
    100%
  • RV Parks & Campgrounds 3 verified reviews
    100%

RoomRaccoon PMS Overview

RoomRaccoon PMS Overview

Seamlessly manage your front-office activities like reservations, rates and invoicing from a complete and easy-to-use cloud system. Our hotel-first PMS is built by experienced hoteliers and we are dedicated to automating tasks and making your life easier. We promise to improve your operations and guest experience.

About RoomRaccoon View website

Founded in 2017 | Headquarters in Breda, Netherlands | 35 employees

The world’s most complete cloud hotel management system, RoomRaccoon is the preferred solution by over 1600 accommodation businesses across the globe. From a ...

Other Products by RoomRaccoon

Integrates with

  • Revenue Management Systems
  • Channel Managers
  • Mobile Key & Keyless Entry
Browse integrations (19 verified)

What customers love about RoomRaccoon PMS

Like 97% recommend

owner in Maasland (Netherlands)

Easy to use the system for the reservations nice overview for my rooms and good information to my guests

Vennoot in Oostende (België)

I am extremely satisfied with RoomRaccoon. Their system is extremely accurate, it looks very nice and the customer service is excellent. I can recommend RoomRaccoon to anyone!

Accounting & Finance

I like the simplicity of the system, no useless extra’s and it fulfill all the tasks that I need, it is complete.

Manager

Nicely designed all-in-one product, stripped of bells and whistles, does what it has to do. Still in development with new features and improvements being added regularly. Very responsive support team.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

RoomRaccoon is an all-in-one hotel management system which, despite being a very comprehensive and advanced system, is very user-friendly. The system is mainly built for independent hoteliers, but also serves hostels, B&Bs and vacation rentals.

by Edwin Leenheer (RevControl) on November 11, 2019

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

RoomRaccoon has an advanced and user-friendly system, but is even more complete due to the many connectivity solutions it offers. From integrated payment and accounting solutions to revenue management systems such as RevControl.

by Edwin Leenheer (RevControl) on November 11, 2019

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Independent hoteliers considering RoomRaccoon not only benefit from an advanced hotel management system but also from the hospitality experience of the founders and customer success employees. This provides more understanding and valuable advice.

by Edwin Leenheer (RevControl) on November 11, 2019

See more answers (4)
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+ 2 recommend
Recommended by

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Want to go behind the scenes and see how RoomRaccoon PMS works?

Clients & references

References & testimonials

Testimonial avatar
With RoomRaccoon, Michel and Maja are able to have a good night sleep: "We are more relaxed now. Whenever we get a reservation, we just get a reservation. The confirmation mail will be automatically s...
Michel Lunenberg Owner at the B&B Rijsterbosch
Testimonial avatar
No more writing reservations manually down, confirming reservations manually, making invoiced manually, keeping track of the administration manually… never again. Mylan saves a lot of time and it lo...
Mylan Lin Owner at the Het Weeshuis - charme hotel & huiskamerrestaurant

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Antarctica
  • Oceania
  • North America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • South Africa
  • Portugal
  • Netherlands
  • Germany
  • Belgium
  • Spain
  • Switzerland
  • United Kingdom
  • Italy

140 Verified RoomRaccoon Reviews

Likelihood to Recommend
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December 18, 2021

RoomRaccoon PMS Review: Super service!

Owner from Bed & Breakfast & Inns in Gilze (Netherlands)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

RoomRacom is an excellent channel manager. Easy and clear to use. Friendly people and above all with a lot of knowledge. Easily accessible and quick response.

What do you dislike or think could be improved?

Not available in case of problems during the weekend, evenings and public holidays. Shame there is no 24/7 service.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

RoomRaccoon PMS Review: very nice program

owner from Bed & Breakfast & Inns in Mol (Belgium)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

it is easy to use, and you have a nice overview of bookings and payments the upsell and emails are very nice.

What do you dislike or think could be improved?

that you can syncronise it to your agenda or outlook of you have arrangements it is not so easy to set it up. the cost of the payments is rather expensive i think i use not everything, so maybe a short...

Customer Support
3
Ease of Use
5
Value for money
4
Implementation
4

December 15, 2021

RoomRaccoon PMS Review: Amazing & User Friendly PMS

Reservations & Revenue Manager from Boutiques in Cape Town (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

RoomRaccoon has made out lives alot easier in terms if having a PMS that is cloud based. I can work from anywhere and assist my staff when needed. I also love the integrations with our Salto Key system a...

What do you dislike or think could be improved?

There are a few bugs within the system that do take a while to fix even after reporting them .

Customer Support
5
Ease of Use
5
Value for money
3
Implementation
5

December 15, 2021

RoomRaccoon PMS Review: Jumping ahead of the crowd

GM from Boutiques in Cape Town (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The technology is advanced and puts our hotel ahead of the crowd. The guests wants to experience enovation and the latest technology.

What do you dislike or think could be improved?

I would like an app that can be used in our rooms. QR code that scans to our room service menu, enabling the guest to place an order, receive it on our PMS system under the correct room. This will make co...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

RoomRaccoon PMS Review: Simple and clear system

Gechäftsführer from Extended Stay & Serviced Apartments in Luzern (Switzerland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy to set up the system independently and with videos. Fast and uncomplicated support, by telephone and via chat. Clear and easy handling. Intuitive learning of the system

What do you dislike or think could be improved?

Things are going optimally for our company. You can look at 1 month as a preview, 2-3 months would be better, this would increase the clarity.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

RoomRaccoon PMS Review: Very easy to use & good support!

Managing Director from Extended Stay & Serviced Apartments in Siebnen (Switzerland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

RoomRaccoon is very easy to use. We like the user interface and the correspondence very much. Great support during the evaluation and setup.

What do you dislike or think could be improved?

Still room for improvement in the interface area. It is also a bit of a shame that the telephone support has been removed from the smallest package.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

Pricing

Monthly subscription (/room/month)
$3/room/month - $6/room/month

Popular RoomRaccoon PMS Integrations

View all (19 RoomRaccoon Integrations)