RoomRaccoon PMS

4.7 (191 REVIEWS)

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HT Score  
85 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Samira, Jeremy, Guy + 28 more experts recommend RoomRaccoon

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Power exceptional guest experiences with an all-in-one property management system

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Ratings Summary

4.7
Excellent
Ease of Use
4.8/5
Customer Support
4.6/5
ROI
4.6/5
Implementation
4.7/5

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Achievements

Trending Product

This vendor's trending score is rising, RoomRaccoon PMS is the #11 most trending product in the Property Management Systems category (out of 316) and the #242 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

RoomRaccoon has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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85 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About RoomRaccoon PMS
Founded in 2017 | Headquarters in Breda, Netherlands | 91 employees
Seamlessly manage your front-office activities like reservations, rates and invoicing from a complete and easy-to-use cloud system. Our hotel-first PMS is built by experienced hoteliers and we are dedicated to automating tasks and making your life easier. We promise to improve your operations and guest experience.

View website

Capabilities

Reservation Management

Online Check-in and Check-out

Digital ID Scanner

Guest Communication

Process Automation

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Booking Engine by RoomRaccoon

Booking Engine
Take direct bookings on your website in minutes with a booking engine, and receive online payments. It’s entirely commission-free!

INCLUDED

Channel Manager by RoomRaccoon

Channel Manager
Master the online booking landscape with a two-way channel manager that automatically syncs your availability in 5 seconds!

INCLUDED

Payment Processing by RoomRaccoon

Payments Processing Software
Make it easy, fast, and secure for your guests to pay at any point in the customer journey, online or at the front desk. RaccoonPay is our fully integrated all-in-one payment system that uses automation to process transactions, saving you time and costs instantly.

INCLUDED

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

RoomRaccoon Average RoomRaccoon

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6

Success Stories

8

References

3

Featured Customers

Popularity by Segment

Size

139 | X-Small (1-9 room)

115 | Small (10-24 room)

46 | Medium (25-74 room)

11 | Large (75-199 room)

2 | X-Large (200+ room)

Country

196 | Netherlands

100 | Germany

72 | South Africa

57 | Portugal

22 | Spain

22 | Italy

16 | Switzerland

11 | United Kingdom

11 | Belgium

4 | Kenya

4 | Mexico

4 | Austria

3 | Botswana

2 | Egypt

2 | United States of America

2 | Denmark

1 | Ireland

1 | Canada

1 | France

1 | Croatia

1 | Brazil

1 | Netherlands Antilles

1 | Japan

1 | Luxembourg

Type

169 | Bed & Breakfast & Inns

153 | Boutiques

55 | Luxury Hotels

48 | Extended Stay & Serviced Apartments

42 | Vacation Rentals & Villas

27 | City Center Hotels

16 | Resorts

14 | Hostels

13 | Limited Service & Budget Hotels

9 | Branded Hotels

3 | Motels

3 | RV Parks & Campgrounds

1 | Airport/Conference Hotels

Region

445 | Europe

79 | Africa

7 | North America

2 | Middle East

1 | Asia Pacific

1 | South America

1 | Central America

Category

531 | Hotel Management Software

191 | Property Management Systems

More Products by RoomRaccoon

https://ucarecdn.com/29fa05f5-60f5-406d-810c-b98900ef44ba/-/crop/800x500/0,50/-/preview/
https://ucarecdn.com/d1e7aca7-bf20-46f9-9b26-b3a66653933f/

Hotelier Rating

Excellent
498
Very Good
25
Average
11
Poor
1
Terrible
13

Property Size

  • X-Small (139)
  • Small (115)
  • Medium (46)
  • Large (11)
  • X-Large (2)

Country

  • Netherlands
    Netherlands
    (196)
  • Germany
    Germany
    (100)
  • South Africa
    South Africa
    (72)
  • Portugal
    Portugal
    (57)
  • Spain
    Spain
    (22)
  • Italy
    Italy
    (22)
  • Switzerland
    Switzerland
    (16)
  • United Kingdom
    United Kingdom
    (11)
  • Belgium
    Belgium
    (11)
  • Kenya
    Kenya
    (4)
  • Mexico
    Mexico
    (4)
  • Austria
    Austria
    (4)
  • Botswana
    Botswana
    (3)
  • Egypt
    Egypt
    (2)
  • United States of America
    United States of America
    (2)
  • Denmark
    Denmark
    (2)
  • Ireland
    Ireland
    (1)
  • Canada
    Canada
    (1)
  • France
    France
    (1)
  • Croatia
    Croatia
    (1)
  • Brazil
    Brazil
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Japan
    Japan
    (1)
  • Luxembourg
    Luxembourg
    (1)

Region

  • North America
    North America
    (7)
  • Europe
    Europe
    (445)
  • Asia Pacific
    Asia Pacific
    (1)
  • Middle East
    Middle East
    (2)
  • South America
    South America
    (1)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (79)

Hoteliers say

NEW AI Review summary

Hoteliers like RoomRaccoon's modern, all-in-one system that integrates booking engine, channel manager, PMS, and accounting. They appreciate features like automated emails, yield management, and direct OTA connections that help increase revenue and reduce overbookings. However, frequent system bugs, slow customer support, and limitations in integrations are significant drawbacks. The platform is noted for its efficiencies in managing reservations, automating communications, and simplifying invoicing and reporting.

AI-generated from the text of customer reviews

Service and Support
User Interface and Experience
All-in-one System
Integration Limitations
Automated Emails and Documents
Yield Management
System Bugs and Stability Issues
Reporting and Analytics
10

Easy to use system

Owner from Bed & Breakfast & Inn in Rotterdam (Netherlands)

Verified
15 days ago
The connection between RoomRaccoon and different booking channels is ideal. Everything synchronises easy and quickly into the reservation system, so you have a clear overview of all your bookings. Also the RaccoonPay feature is very helpful
Country Netherlands
Owner
Lindsay from RoomRaccoon replied
Thank you for your detailed review and feedback on RoomRaccoon, Moniek. We are thrilled to hear that you find our system easy to use and that the connection with different booking channels works seamlessly for you. It is great to know that RaccoonPay has been helpful for your operations. We appreciate your insights on the challenges you face with the expanding features and the need for more simplicity, especially for smaller hotels. Your feedback about the help articles and dead links is valuable, and we're actively working on improving and updating our resources to better support you. If there's anything specific you'd like us to address or if you have further suggestions, please don't hesitate to reach out. We're committed to ensuring RoomRaccoon continues to meet your needs effectively.
10

All in all a nice program for our accommodation

Eigenaar from 1 to 4 room in Eersel (Netherlands)

Verified
19 days ago
Except for a few small details, it works very well. The team is always very friendly and helpful. Keep it up! ;)
Country Netherlands
Eigenaar
X-Small Hotel
Lindsay from RoomRaccoon replied
Thank you for your review! We are happy to hear that RoomRaccoon has been an ideal software partner for your hotel. It's great to know that our team has been friendly and helpful to you. Your insights are valuable to us as we strive to continuously improve our services. If you have any specific suggestions or further feedback, please feel free to let us know. We're committed to enhancing your experience with RoomRaccoon.
10

Madeinterranea Apartments

Dirección from 5 to 9 room Extended Stay & Serviced Apartment in Málaga (Spain)

Verified
20 days ago
The connection with the page is very fast and the changes are immediate. RoomRaccoon in general has improved a lot after assigning a person to solve the doubts. When you have any questions, you just have to call their contact number in RoomRaccoon and they always respond quickly and for any type of doubt.
Country Spain
Dirección
X-Small Hotel
Lindsay from RoomRaccoon replied
Thank you for taking the time to share your valuable feedback. We are happy to hear that the system has positively impacted your business and that our customer service is hitting the mark! It is a pleasure to work with you and your team, and we hope to bring even more value to your property in the future.
10

Really easy to use!

Manager from 25-49 room Luxury Hotel in Stellenbosch (South Africa)

Verified
3 months ago
- Its so modern - I love the way that everything pulls through from the booking engine - Its really great that you can send automatic documents
Country South Africa
Manager
Medium Hotel
6

All-in-one system but regular hickups and slow solutions.

Owner from 10 to 24 room Boutique in Oost-, West- en Middelbeers (Netherlands)

Verified
4 months ago
The best thing is that everything is in one system. Booking engine, Channel manager, reservation management, accounting, payment provider. Navigation is quite intuitive. Integration with RaccoonPay very useful.
Country Netherlands
Owner
Small Hotel
Lindsay from RoomRaccoon replied
Thank you for sharing your feedback with us, Eva. We are happy to hear that you find RoomRaccoon's all-in-one system beneficial to your property operations. However, we sincerely apologize for the inconvenience you've experienced with the system issues and the delays in finding solutions. We understand how frustrating this can be, especially when it impacts your operations. Rest assured, we're actively working to address these issues and improve our response time to ensure smoother experiences for our users. Your input is invaluable to us as we strive to enhance our services and provide a seamless experience for all our users.
10

Everything is in one software

Owner from 5 to 9 room Boutique in Albufeira (Portugal)

Verified
4 months ago
It's an all in one software and I do not need to have more than one software to manage my property
Country Portugal
Owner
X-Small Hotel
Lindsay from RoomRaccoon replied
Thank you for taking the time to share your feedback with us Lourenco. We're delighted to hear that you appreciate the convenience of having an all-in-one software solution for managing your property. Regarding your concerns about the connections to OTAs (Online Travel Agencies), we understand the importance of maximizing visibility across various platforms to reach a broader audience. We're continuously working to expand our network of OTA connections to provide you with more opportunities for international exposure. Thank you for choosing RoomRaccoon.
9

Easy & intuitive even if you don't have a hospitality background

Hotel Owner from 5 to 9 room Boutique in Tavira (Portugal)

Verified
5 months ago
This system is easy, intuitive and most important logic. Even if you don't have hospitality background, it will be easy in short term learn how to use this system. Every time we have some questions we always have someone to help us solving our problems.
Country Portugal
Hotel Owner
X-Small Hotel
0

Terrible Experience

Owner from 75-99 room Resort in Ixtapan de la Sal (Mexico)

Verified
5 months ago
Sadly, there is nothing good I can say about RoomRaccoon´s product or customer service. It was a dissapointment all- around.
Country Mexico
Owner
Large Hotel
Lindsay from RoomRaccoon replied
Thank you for taking the time to share your experience with RoomRaccoon, Michel. Your feedback is invaluable, and we apologize for any inconvenience caused. If you are open to discussing your specific concerns further, please feel free to reach out to our customer support team at [email protected].
0

NEVER AGAIN! I advise every good hotelier to stay away!

Inhaberin from 10 to 24 room Boutique in Berlin (Germany)

Verified
6 months ago
There is nothing good to say about this software! The basics are missing and every day you open a service ticket which is only answered over a week later!
Country Germany
Inhaberin
Small Hotel
Lindsay from RoomRaccoon replied
We are deeply sorry to hear about your experience with our software, and apologize for any frustration or inconvenience caused. Your feedback is invaluable to us, and we take it seriously as we continually strive to improve our services. We appreciate your patience and understanding during this challenging time, and a member of our team will be in touch with you shortly, and we appreciate the opportunity to try and make amends.
10

PMS

Reservations Consultant from 100 to 199 room Boutique in Johannesburg (South Africa)

Verified
7 months ago
Online check-in , online check outs , Peach payments , quick refunds ,easy room allocations ,payment links makes things easier for us.
Country South Africa
Reservations Consultant
Large Hotel
Lindsay from RoomRaccoon replied
Thank you for sharing your thoughts on RoomRaccoon, Njabulo. We're pleased to hear about the aspects of our platform that have made your experience more convenient and efficient. We appreciate your candid feedback, as it helps us identify areas for improvement and ensures that we continue to evolve to meet the needs of our users. If you have any further suggestions or encounter specific issues, please feel free to reach out. We're committed to providing you with an even better experience and appreciate your partnership with RoomRaccoon.
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

From my experience, RoomRacoon has proven to be innovative in the hospitality industry with its key products: the PMS, Channel Manager, payment service, and booking engine. As an all-in-one solution fRoomRaccoon truly helps hoteliers save time on admin-related tasks, allowing them to better focus on creating incredible guest experiences. Additionally, the integration with Guestnet and the ongoing partnership has always been smooth.

Question:

What differentiates this product or service from the competition?

Answer:

RoomRaccoon stands out for its versatility and flexibility in operation. Their open approach to interfaces and integration with various systems in the hospitality industry is unparalleled. The interface and usability of the system are straightforward, making it easy to manage even for smaller hosts.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

When hoteliers opt for RoomRaccoon, they gain access to a highly user-friendly and comprehensive hotel management system. If you're seeking a simple yet effective all-in-one solution, RoomRaccoon is definitely worth considering, and taking a demo would be beneficial.

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Posts

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RoomRaccoon

1 month ago

RoomRaccoon to Debut all-in-One Hotel Management System at HITEC 2024

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RoomRaccoon

1 month ago

RoomRaccoon Partners with Leading Guest Experience Systems

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RoomRaccoon

1 month ago

RoomRaccoon Strengthens Customer Focus with Appointment of Cyril Lavenant as Global Head of Customer Success

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RoomRaccoon

3 months ago

RoomRaccoon Partners With Guestnet To Elevate Guest Experience And Drive Revenue Growth For Independent Hotels

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RoomRaccoon

3 months ago

RoomRaccoon And Gastronovi Announce Integration To Bring Tech-Driven Hospitality To Hotels In Germany

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RoomRaccoon

4 months ago

Roomraccoon Announces Its First Integration With Energy Management Solution Zennio

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RoomRaccoon

5 months ago

RoomRaccoon expands Global Distribution Channels connectivity with new Reconline integration

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RoomRaccoon

6 months ago

RoomRaccoon announce Adam Clarke as Chief Revenue Officer

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RoomRaccoon

7 months ago

RoomRaccoon Report 2023: Unpacking Europe's Independent Hotel Industry Trends

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RoomRaccoon

7 months ago

Independent Hotels In Europe Outpace 2022 Performance, According To RoomRaccoon

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RoomRaccoon

7 months ago

RoomRaccoon Acquires Irish Hotel Management Software Company, iHotelligence

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RoomRaccoon

8 months ago

RoomRaccoon and HyperGuest Build Integration to Enhance Demand Distribution for Independent Hotels

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RoomRaccoon

8 months ago

RoomRaccoon Launch Website Builder, An All-In-One Website Solution For Hoteliers

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RoomRaccoon

9 months ago

Vive La Vie Guesthouse increase RevPAR by 331% with RoomRaccoon

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RoomRaccoon

9 months ago

How Steenhof Suites grew ancillary revenue with RoomRaccoon

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RoomRaccoon

9 months ago

How The Glen Boutique Hotels save 4 hours a day with RoomRaccoon

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RoomRaccoon

9 months ago

RoomRaccoon Partners with Vrbo to Connect Users to Global Vacation Rental Audience

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RoomRaccoon

10 months ago

Forum Homini increases direct bookings and ancillary revenue with RoomRaccoon

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RoomRaccoon

10 months ago

How Buff and Fellow Eco Cabins increased RevPAR by 60% with RoomRaccoon

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RoomRaccoon

10 months ago

Heart of Midlothian Sign RoomRaccoon to Power New One-of-a-Kind hotel in Tynecastle Park Stadium

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RoomRaccoon

10 months ago

RoomRaccoon Announces Direct Integration with Akia to Transform Hotel Guest Communication

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RoomRaccoon

11 months ago

RoomRaccoon Releases Group Booking Solution To Help Independent Hotels Increase Revenue

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RoomRaccoon

1 year ago

RoomRaccoon partners with The Hotels Network to Enhance Direct Bookings

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RoomRaccoon

1 year ago

RoomRaccoon Announces Integration with Nuki to Enhance Hotel Check-ins

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RoomRaccoon

1 year ago

RoomRaccoon Furthers Commitment to North America with the Appointment of Chaz Farris as Market Head

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RoomRaccoon

1 year ago

RoomRaccoon Introduces Enhanced Native Payment Solution to 28 New Markets

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RoomRaccoon

1 year ago

RoomRaccoon Launch Online Check-Out

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RoomRaccoon

1 year ago

RoomRaccoon Partners with Adyen to Strengthen Hotel Payment Capabilities

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1 year ago

RoomRaccoon Integrates with Epos Now to Enhance Payment Processes for Independent Hotels

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RoomRaccoon

1 year ago

A Guide to Direct Bookings

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RoomRaccoon

1 year ago

Instagram Post Ideas for Hotels: Engage Your Followers

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1 year ago

Global Research From RoomRaccoon Reveals Key Trends Shaping The Hotel Industry

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1 year ago

RoomRaccoon Integrates with Cendyn to Bring Global Distribution Channels to Independent Hotels

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1 year ago

Why This Luxury Cape Town Boutique Was Seeking an Easy-to-Use All-in-1 Platform to Automate Manual Processes and Boost Ancillary Revenue

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1 year ago

RoomRaccoon Unveils Next-Generation Platform at Check-In Hospitality Summit

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1 year ago

RoomRaccoon Announces Ambitious Global Hiring Targets to Accelerate Product Innovation

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2 years ago

RoomRaccoon Introduce New Housekeeping Software to Further Streamline Hotel Operations

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