RoomRaccoon HMS

4.9 (509 REVIEWS)

HTR Score icon
HT Score  
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Rob, David, Paul + 27 more experts recommend RoomRaccoon

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RoomRaccoon HMS

4.9 (509 REVIEWS)

Ranked 3 (out of 62) in Hotel Management Software

2023 Finalist HotelTechAwards

Hoteliers voted RoomRaccoon as the #3 Hotel Management Software provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

The ultimate all-in-one solution for independent hotels

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Ratings Summary

4.9
Excellent
509 reviews
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, RoomRaccoon HMS is the #1 most trending product in the Hotel Management Software category (out of 62) and the #33 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

RoomRaccoon has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted RoomRaccoon as the #3 Hotel Management Software provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
95 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About RoomRaccoon HMS
Founded in 2017 | Headquarters in Breda, Netherlands | 91 employees
RoomRaccoon All-In-One Cloud Hotel Management System includes a property management system with a range of built-in features, an integrated booking engine to capture 40% more direct bookings on your website and a channel manager for instant rate and availability distribution across multiple booking channels - everything you need to run a successful business.

Capabilities

Reservation management

Booking Engine

Channel Manager

Payment Processing

Automated Upselling

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

RoomRaccoon Average RoomRaccoon

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2

Success Stories

8

References

4

Featured Customers

Popularity by Segment

Size

132 | X-Small (1-9 room)

101 | Small (10-24 room)

42 | Medium (25-74 room)

6 | Large (75-199 room)

1 | X-Large (200+ room)

Type

164 | Bed & Breakfast & Inns

138 | Boutiques

50 | Luxury Hotels

46 | Extended Stay & Serviced Apartments

41 | Vacation Rentals & Villas

23 | City Center Hotels

13 | Hostels

13 | Resorts

10 | Limited Service & Budget Hotels

4 | Branded Hotels

3 | Motels

3 | RV Parks & Campgrounds

Region

439 | Europe

72 | Africa

6 | North America

1 | Asia Pacific

1 | Middle East

1 | Central America

Category

509 | Hotel Management Software

180 | Property Management Systems

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509

Reviews

24

Expert Recommendations

Hotelier Rating

Excellent
483
Very Good
21
Average
7
Poor
0
Terrible
10

By Product

  • Hotel Management Software
    Hotel Management Software
  • Property Management Systems
    Property Management Systems

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Middle East
    Middle East
  • Central America
    Central America
  • Africa
    Africa
7

Room Raccoon, always available

Business Relationship Manager from 100 to 199 room Branded Hotel in Sandton (South Africa)

Verified
2 days ago
I like the fact that with Room Raccoon there is a human element to our interactions. Whenever we call for assistance there is always someone on the other end to listen and assist with out challenges. Even if they don't answer immediately they always get back to us to assist. With many organizations the human element is missing, where a pe...
8

RoomRaccoon: works well on small scale but is a headache if changes needed

Hotelier from 100 to 199 room Boutique in Neuharlingersiel (Germany)

Verified
2 days ago
It connects all platforms we are workings with (e.g. booking.com) and we are able to control our settings from one channel manager within the software. Further it is really nice that we can access RoomRaccoon from any device, regardless from location.
8

Clear overview, but support has gone down

Owner from Boutique in Schoorl (Netherlands)

Verified
3 days ago
The system has a very clear overview, I can see everything what's going on from one single log-in like the guest information, payments, reservations and more.
10

Complete package (translated from German) (Original) Complete pakket

Eigenaresse (Owner) from Resort in Scharendijke (Netherlands)

Verified
3 days ago
Everything is together, it's a bundle and I don't have to look for anything in the complete package, invoices are created automatically. No double bookings. (translated from German) (Original) Alles zit bij elkaar, het is een bundel en ik hoef niks te gaan zoeken in het complete pakket, facturen worden automatisch gemaakt. Geen dubbele bo...
10

Very user-friendly Original Dutch: Zeer gebruiksvriendelijk

Owner from Bed & Breakfast & Inn in Midsland (Netherlands)

Verified
3 days ago
I use the basic of the system, but I am very satisfied with it. It is very user-friendly and easy to use Original Dutch: Ik gebruik de basic van het systeem, maar ben er erg tevreden over. Het is zeer gebruiksvriendelijk en makkelijk te gebruiken
10

Efficiënt en Innovatief

GM from 5 to 9 room in Westerhaar-Vriezenveensewijk (Netherlands)

Verified
3 days ago
* Efficiënt en innovatie., zodat wij als ondernemer meer tijd hebben voor andere dingen. * Snel boekingen verwerken en geen stress om overboeking. * Prijzen worden goed verwerkt. * Betalingen en facturen worden handig verwerkt in ons boekhoud programma. * Gasten bestand bij houden.
10

RoomRaccoon makes our daily tasks easier

Owner from Boutique in Limburg an der Lahn (Germany)

Verified
8 days ago
I like that RoomRaccoon makes our daily tasks easier. I also think that the support that RoomRaccoon delivers is good.
10

RoomRaccoon has good support Original: RoomRaccoon ha una buona assistenza

Owner from in Agrigento (Italy)

Verified
9 days ago
I have been using RoomRaccoon for some time and one of the aspects I particularly like is the assistance as I have always found support when I needed assistance. Original: Uso RoomRaccoon da qualche tempo e uno degli aspetti che mi piace particolarmente è l'assistenza in quanto ho sempre trovato supporto nel momento in cui avevo bisogno di...
10

Ever improving and growing!

Cottage Manager from 5 to 9 room Bed & Breakfast & Inn in Franschhoek (South Africa)

Verified
9 days ago
RoomRaccoon is the most advanced system we have come across to manage our Guest House Reservations. Emails and payments are completely automated which has saved us so much time! Further, the tools and flexibility of the system is incredible, on top of a modern and fresh interface. There is no request we have made that hasn't been considered...
10

Easy to use and affordable Original: Fácil de usar e acessível

Receptionist from Boutique in Lisboa (Portugal)

Verified
9 days ago
This system is very easy to use and intuitive. The learning curve is quickly and easily a person learns to work with him. Technical support is also good and any questions we have, they resolve. Original: Este sistema é bastante fácil de utilizar e intuitivo. A curva de aprendizagem é rápida e facilmente uma pessoa aprende a trabalhar com e...
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  • 51

Newsfeed

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RoomRaccoon

3 days ago

RoomRaccoon Partners with Vrbo to Connect Users to Global Vacation Rental Audience

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RoomRaccoon

3 weeks ago

How Buff and Fellow Eco Cabins increased RevPAR by 60% with RoomRaccoon

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RoomRaccoon

1 month ago

Heart of Midlothian Sign RoomRaccoon to Power New One-of-a-Kind hotel in Tynecastle Park Stadium

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RoomRaccoon

1 month ago

RoomRaccoon Announces Direct Integration with Akia to Transform Hotel Guest Communication

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RoomRaccoon

1 month ago

RoomRaccoon Releases Group Booking Solution To Help Independent Hotels Increase Revenue

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RoomRaccoon

3 months ago

RoomRaccoon partners with The Hotels Network to Enhance Direct Bookings

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RoomRaccoon

4 months ago

RoomRaccoon Announces Integration with Nuki to Enhance Hotel Check-ins

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RoomRaccoon

5 months ago

RoomRaccoon Furthers Commitment to North America with the Appointment of Chaz Farris as Market Head

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RoomRaccoon

5 months ago

RoomRaccoon Introduces Enhanced Native Payment Solution to 28 New Markets

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RoomRaccoon

6 months ago

RoomRaccoon Launch Online Check-Out

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RoomRaccoon

6 months ago

RoomRaccoon Partners with Adyen to Strengthen Hotel Payment Capabilities

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RoomRaccoon

7 months ago

RoomRaccoon Integrates with Epos Now to Enhance Payment Processes for Independent Hotels

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RoomRaccoon

7 months ago

A Guide to Direct Bookings

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RoomRaccoon

8 months ago

Instagram Post Ideas for Hotels: Engage Your Followers

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RoomRaccoon

9 months ago

Global Research From RoomRaccoon Reveals Key Trends Shaping The Hotel Industry

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RoomRaccoon

9 months ago

RoomRaccoon Integrates with Cendyn to Bring Global Distribution Channels to Independent Hotels

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RoomRaccoon

10 months ago

Why This Luxury Cape Town Boutique Was Seeking an Easy-to-Use All-in-1 Platform to Automate Manual Processes and Boost Ancillary Revenue

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RoomRaccoon

11 months ago

RoomRaccoon Unveils Next-Generation Platform at Check-In Hospitality Summit

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RoomRaccoon

1 year ago

RoomRaccoon Announces Ambitious Global Hiring Targets to Accelerate Product Innovation

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RoomRaccoon

1 year ago

RoomRaccoon Introduce New Housekeeping Software to Further Streamline Hotel Operations

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Support

Verified Support

RoomRaccoon has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification

Help Center

Product Updates

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

97%

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