RoomRaccoon HMS

Ranked 2 (out of 56) in Hotel Management Software

Hotel Management Software

The ultimate all-in-one solution for independent hotels

Ratings Snapshot

Certificate of Excellence
Read 466 reviews
99%
Recommend
HTR Score icon
HT SCORE
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 56 in Hotel Management Software

Ease of Use
5.0/5
ROI
4.9/5
Implementation
4.9/5
Customer Support
4.9/5
Verified Customer Support

RoomRaccoon has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Bed & Breakfast & Inns 148 verified reviews
    98%
  • Boutiques 119 verified reviews
    98%
  • Luxury Hotels 48 verified reviews
    99%
  • Extended Stay & Serviced Apartments 42 verified reviews
    97%
  • Vacation Rentals & Villas 36 verified reviews
    99%
  • City Center Hotels 15 verified reviews
    100%
  • Resorts 13 verified reviews
    100%
  • Hostels 12 verified reviews
    100%
  • Limited Service & Budget Hotels 9 verified reviews
    100%
  • RV Parks & Campgrounds 3 verified reviews
    100%
  • Branded Hotels 2 verified reviews
    100%
  • Motels 1 verified reviews
    100%

RoomRaccoon HMS Overview

RoomRaccoon HMS Overview

RoomRaccoon All-In-One Cloud Hotel Management System includes a property management system with a range of built-in features, an integrated booking engine to capture 40% more direct bookings on your website and a channel manager for instant rate and availability distribution across multiple booking channels - everything you need to run a successful business.

About RoomRaccoon View website

Founded in 2017 | Headquarters in Breda, Netherlands | 74 employees

The world’s most complete cloud hotel management system, RoomRaccoon is the preferred solution by over 1600 accommodation businesses across the globe. From a ...

Product Modules
Booking Engine by RoomRaccoon Booking Engine
INCLUDED
Enjoy up to 40% more direct bookings and instant booking confirmations
Channel Manager by RoomRaccoon Channel Managers
INCLUDED
Connect your property to an unlimited number of booking channels and benefit from maximum exposure

Other Products by RoomRaccoon

Integrates with

  • Channel Managers
  • Mobile Key & Keyless Entry
  • Reputation Management
Browse integrations (85 verified)

What customers love about RoomRaccoon HMS

Like 99% recommend

Vennoot in Oostende (België)

I am extremely satisfied with RoomRaccoon. Their system is extremely accurate, it looks very nice and the customer service is excellent. I can recommend RoomRaccoon to anyone!

owner in Maasland (Netherlands)

Easy to use the system for the reservations nice overview for my rooms and good information to my guests

Accounting & Finance

I like the simplicity of the system, no useless extra’s and it fulfill all the tasks that I need, it is complete.

General Manager

I like the software, it is simple an in my opinion very user friendly. Unfortunately there are still errors in the software.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

As an all-in-one solutions, hoteliers can manage guest booking details, automate guest communication and offers in-depth reporting and insights. Additionally, hoteliers may add services through their certified partners like online check-in or mobile keys.

by Luise Elenz (FLEXIPASS) on October 03, 2022

See more answers (16)
Question:

What differentiates this product or service from the competition?

Answer:

It's an all-in-one solution and the system is super easy to use. Furthermore, properties can increase their RevPar thanks to the integrated upselling tool and enhance their guest journey while simultaneously increasing revenue.

by Luise Elenz (FLEXIPASS) on October 03, 2022

See more answers (16)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Before choosing any kind of software/product consider what am I looking for, what am I struggling with and how can this product solve my problem? If you are looking for an inclusive, very straightforward and easy-to-use system then Roomraccoon is definitely the right solution for you.

by Luise Elenz (FLEXIPASS) on October 03, 2022

See more answers (16)
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+ 14 recommend
Recommended by Show More (12)

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Want to go behind the scenes and see how RoomRaccoon HMS works?

Clients & references

References & testimonials

Testimonial avatar
The patience RoomRaccon has shown has been outstanding and we are so grateful for the time RoomRaccoon has spent to ensure we were comfortable with the end product.
Mark Nevill Owner at the 10 to 12 Folkestone
Testimonial avatar
We generate a lot more direct bookings, my admin workload decreased and became easier.
Ellen Rose Owner at the Providence Guest House

Featured partners

Brand image
Brand image

Case studies

Profile empty image

RoomRaccoon doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Middle East
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Africa
VERIFIED MARKETS
  • Netherlands
  • Germany
  • South Africa
  • Portugal
  • Italy
  • Switzerland
  • Belgium
  • Spain
  • Austria

466 Verified RoomRaccoon Reviews

Likelihood to Recommend
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September 30, 2022

RoomRaccoon HMS Review: Nice interface and funcionalities

CEO from Boutiques in Bacalar (Mexico)

Recommend 10/10
Full blue star
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What do you like most?

The whole sales process is great. From their website, the pricing transparency is always appreciated, since the beginning you have an idea of what you would pay for the service. After that they have a cal...

What do you dislike or think could be improved?

Response times from their support time can be improved. Housekeeping module would be great to have the option to schedule repetitive tasks for the maintenance team

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
4
arrow review On Oct 04, 2022 Stefan M. from RoomRaccoon replied:
 Thank you for taking the time to leave us a review. We appreciate your honest feedback and take it t... 

April 07, 2022

RoomRaccoon HMS Review: Best experience with both the team and the software.

Owner from Other in Medel (Switzerland)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

The functionality, simplicity, many interfaces, quick response times of the support team. It exceeded our expectations. Both in terms of the introductory phase and the routine work.

What do you dislike or think could be improved?

Check that the video instructions are up-to-date, as the external partners in particular often change the layout, so that newcomers can't always keep up.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 18, 2021

RoomRaccoon HMS Review: Super service!

Owner from Bed & Breakfast & Inns in Gilze (Netherlands)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

RoomRacom is an excellent channel manager. Easy and clear to use. Friendly people and above all with a lot of knowledge. Easily accessible and quick response.

What do you dislike or think could be improved?

Not available in case of problems during the weekend, evenings and public holidays. Shame there is no 24/7 service.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

RoomRaccoon HMS Review: Amazing & User Friendly PMS

Reservations & Revenue Manager from Boutiques in Cape Town (South Africa)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

RoomRaccoon has made out lives alot easier in terms if having a PMS that is cloud based. I can work from anywhere and assist my staff when needed. I also love the integrations with our Salto Key system a...

What do you dislike or think could be improved?

There are a few bugs within the system that do take a while to fix even after reporting them .

Customer Support
5
Ease of Use
5
Value for money
3
Implementation
5

December 15, 2021

RoomRaccoon HMS Review: Jumping ahead of the crowd

GM from Boutiques in Cape Town (South Africa)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

The technology is advanced and puts our hotel ahead of the crowd. The guests wants to experience enovation and the latest technology.

What do you dislike or think could be improved?

I would like an app that can be used in our rooms. QR code that scans to our room service menu, enabling the guest to place an order, receive it on our PMS system under the correct room. This will make co...