Popular in Operations
Best Property Management Systems of 2025
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
Best Staff Collaboration Tools of 2025
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
Best Hotel Accounting Software of 2025
Tools to manage your hotel's accounting, budgeting and financial planning.
Popular in Revenue Management
Best Revenue Management Systems of 2025
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
Best Channel Managers of 2025
Distribute your inventory to hundreds of channels to boost occupancy.
Best Business Intelligence of 2025
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
Popular in Marketing
Best Hotel CRM & Email Marketing of 2025
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
Best Booking Engine of 2025
The eCommerce shopping cart for your hotel's website.
Best Hotel Metasearch Management Software of 2025
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
Popular in Guest Experience
Best Hotel Guest Apps of 2025
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
Best Contactless Check-in of 2025
Empower guests with easy online check-in, personalized room access, and seamless upsell promotions.
Best Guest Messaging Software of 2025
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
RoomRaccoon HMS
4.8 (551 REVIEWS)
Kay, David, Trevor + 36 more experts recommend RoomRaccoon
Read RecommendationsRanked 3 (out of 79) in Hotel Management Software
Hoteliers voted RoomRaccoon as the #3 Hotel Management Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThe ultimate all-in-one solution for independent hotels
97% recommended by 556 hotels
The PIGs, The Glen Boutique Hotel, Plantage Rococo & 553 others
Bell - AI powered product analyst
I analyzed all of RoomRaccoon’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like RoomRaccoon for its ease of use, comprehensive functionality, and value in managing small to medium-sized properties. Key features include seamless channel management, dynamic pricing via yield management, and automation of tasks such as invoicing and guest communication. RoomRaccoon integrates with various booking platforms, which reduces the risk of overbooking and saves time. Some users noted concerns with response times from support, occasional system bugs, and the need for more customization options. Overall, RoomRaccoon helps improve operational efficiency, reduce the administrative burden, and enhance guest experience, contributing positively to revenue optimization and cost-saving measures.
The PIGs, The Glen Boutique Hotel, Plantage Rococo & 553 others
Read their reviewsPartners say
Industry experts recommend RoomRacoon for its innovative all-in-one cloud hotel management system that integrates PMS, Channel Manager, booking engine, and payments. Its unique approach includes real-time rate optimization and upscale features that streamline operations. Experts specifically highlight its user-friendly interface, seamless integrations, transparent pricing, and customer-centric approach, making it a strong contender for hoteliers aiming to enhance guest experiences and operational efficiency.
Kay, David, Trevor and 36 others
Read their recommendationsSupport
Exceptional
42 reviews mentions in "Support"
26 positive
16 negative
Hoteliers often experience mixed reviews regarding RoomRaccoon's customer support. While there are instances where support is described as phenomenal, with prompt and helpful responses, there are concerns about the availability and accessibility of support services. Some users express frustration over the lack of 24-hour support, particularly during weekends, which can lead to delays in resolving critical issues. Additionally, certain reviews highlight difficulties in reaching customer support due to the company's growth, suggesting that the team size may be insufficient to manage the volume of clients effectively. The expertise and readiness of the support staff receive both praise and critique, depending on the user's experience. While some appreciate the thorough onboarding process and the assistance during initial setup, others feel left to navigate the software largely on their own, comparing RoomRaccoon's support unfavorably to competitors like Cloudbeds. Overall, while there are commendations for the friendly and helpful attitude of the support team, the need for faster response times and improved accessibility is evident.
Sales Manager
23 days ago
Verified
... constantemente a inovar e a corrigir qualquer erro encontrado, apoio sempre disponivel por parte da Maria Gouveia, representante ...
See full reviewGeneral Manager/ Head of Finance & Operations
3 months ago
Verified
... us valuable insights to improve our operations. The customer support is phenomenal! Whenever we have a question, the team responds ...
See full reviewOwner
3 months ago
Verified
... Possible contact via WhatsApp to allow ease of contact. Do appreciate the callbacks and responses to the ticket system though ...
See full reviewFD
4 months ago
Verified
... daily revenue manually and at the same time check the calculator results. On the daily room revenue my figures used ...
See full reviewOwner
4 months ago
Verified
... Navigating support is effortless with the RoomRaccoon team. They are always there promptly assisting with any question. Exceptional customer service is key to our successful partnership. ...
See full reviewPersonal assistant
4 months ago
Verified
... The Room Raccoon system takes the hassle out of the booking system. It allows all booking platforms to conform into one, making it far smoother for the co-ordinator of the bookings. ...
See full reviewDirector
4 months ago
Verified
... our entire staff, from front desk to housekeeping. Training new employees has become a breeze! Frank Cachia has been ...
See full reviewSales and Events Manager
4 months ago
Verified
... I am just a bit concerned about security as you could easily delete a payment without a managers password which is a bit worrying. The reports arent easy to use and a bit confusing. ...
See full reviewDirector
5 months ago
Verified
... independent hotel, instructing solicitors and pursuing legal remedies to the huge amount of costs they've already ...
See full reviewInhaber & Chef
5 months ago
Verified
... Due to the growth of RoomRaccoon, it has not been that easy to reach customer support for a few months. Otherwise everything fits perfectly. ...
See full reviewLandgoed eigenaar
5 months ago
Verified
... RoomRaccoon, and at the moment we don't have much to complain about! ...
See full reviewProperty Owner
5 months ago
Verified
... The human support is very minimal and one is left to really learn ...
See full reviewGestora Operacional
5 months ago
Verified
... There is no 24-hour support, not even during the weekend. I have had a problem during the weekend and no one was there to help me immediately, only by email, but it ends up taking a while. ...
See full reviewDiretor
5 months ago
Verified
... After training with a great trainer, the program has proven to be very easy to ...
See full reviewOwner
6 months ago
Verified
... I think the accessibility of the service should be improved, and I would like if I could change the address ...
See full reviewGeschaftsfuhrerin
6 months ago
Verified
... perfect booking engine for us. It was really thought of everything and responds very flexibly and quickly to questions. All in one and very ...
See full reviewOwner
6 months ago
Verified
... therefore with a single access I can manage all aspects of daily activity. I am satisfied with the availability of the ...
See full reviewManager
6 months ago
Verified
... If there are changes, it should be pointed out exactly what these changes contain. Umlauts are also ...
See full reviewOwner
6 months ago
Verified
... there have been failures, where it is nice to get feedback / verification from RoomRaccoon earlier. Original: In ...
See full reviewOwner
7 months ago
Verified
... I wanted to change the conformation e-mail that is being send out towards ...
See full reviewManager
7 months ago
Verified
... be done to update reservations and information. The helpcenter is also very complete and with a lot of information on how to work ...
See full reviewManager
7 months ago
Verified
... At this time I do not find things to improve. They will surely arise in the future, but Roomraccoon is always attentive to suggestions and proposed improvements. ...
See full reviewOwner
7 months ago
Verified
... support could be improved, mostly response time. Also fixing errors takes a bit too long sometimes. English Translation: ...
See full reviewOwner
7 months ago
Verified
... Starting with RoomRaccoon was a difficult process. When you have a lot of technical questions, ...
See full reviewHotel Manager
8 months ago
Verified
... It works very nicely. Very nice are the options to download and print all lists of, for example, Raccoonpay and Reservations. ...
See full reviewGeneral Manager
8 months ago
Verified
... Clear, fine system. Looks neat and tidy. Anyone on the staff can work with it. Original: Overzichtelijk, fijn systeem. Ziet er keurig netjes uit. Iedereen van het personeel kan er mee werken. ...
See full reviewOwner
8 months ago
Verified
... The channel manager is what I like the most about the system. Everything is accessible from one log-in. Also the help from the customer succes team is very appreciated. ...
See full reviewDireccion
8 months ago
Verified
... general has improved a lot after assigning a person to solve the doubts. When you have any questions, you just have ...
See full reviewowner
8 months ago
Verified
... Costumer support could be better as they always use technical language and for me it is not always easy to understand. ...
See full reviewEigenaar (Owner)
8 months ago
Verified
... The biggest advantage is that you have blocked the agenda for all bookings. In addition, I can lead customers ...
See full reviewOwner
10 months ago
Verified
... The communication towards me could be better. I was strongly advised by RoomRaccoon to move to another payment platform of RoomRaccoon. ...
See full reviewManager
11 months ago
Verified
... especially that I get notifications on my phone when I receive a new booking. I also like that booking confirmations are sent automatically and that the system is easy to use and structured. I always receive answers to my questions quickly and I can find many ...
See full reviewManager
11 months ago
Verified
... - Every now and then there are system bugs that needs some improvement. - It feels that sometimes the responses to queries are a bit vague. ...
See full reviewOwner
12 months ago
Verified
... Sometimes problem solving can get quite technical, so I would like it if the customer succes team assist me even more in these kind of situations. ...
See full reviewOwner
12 months ago
Verified
... All-in-one system but regular hickups and slow solutions. ...
See full reviewHotel Owner
13 months ago
Verified
... learn how to use this system. Every time we have some questions we always have someone to help us solving our problems. ...
See full reviewOwner
13 months ago
Verified
... Their support was non existent and often we would have tickets go unanswered for months or they would simply close tickets ...
See full reviewOwner
13 months ago
Verified
... I don't really have feedback for now. The feedback I had in the past was always taken seriously and taken into account when it comes to the development of the system. ...
See full reviewInhaberin
14 months ago
Verified
... There is nothing good to say about this software! The basics are missing and every day you open a service ticket which is only answered over a week later! ...
See full reviewConsultor hoteleiro
14 months ago
Verified
... The only thing I remember would be the eventual creation of a stop sales management process for offline operators. ...
See full reviewHotel manager
14 months ago
Verified
... experience very easy to manage. The automatization of availability on the various platforms works perfectly and if there was to be a problem, the capacity of reaction to solve it is instant. ...
See full reviewOwner
14 months ago
Verified
... user friendly interface, property specific features, fantastic customer service and reliability of the RoomRaccoon ...
See full reviewOwner
14 months ago
Verified
... this is all communicated to the right channels. The CS department is very nice, can always call and a helping ...
See full reviewHotel Manager
14 months ago
Verified
... They are always really friendly and the system has different programs that can help you during your work. It's super easy, you just need to adapt on the beginning. ...
See full reviewCCO
14 months ago
Verified
... Full price of everything is high and extra functions aren't cheap. There are nice. Also, if it was a smaller company probably would be easier to get some maps we think are missing. ...
See full reviewGeneral Manager
15 months ago
Verified
... be found a lot quicker this way. (In comparison to raising tickets) ...
See full reviewAutomation
Optimized
22 reviews mentions in "Automation"
16 positive
6 negative
Hoteliers often highlight the automation features of RoomRaccoon’s hotel management software as a key advantage that streamlines operations significantly. Users emphasize that the automation of billing and reporting tasks greatly reduces the manual workload, allowing staff to dedicate more time to guest services and other essential activities. The integration with platforms like Xero further enhances this automation by eliminating manual data entry associated with accounting processes. Overall, hoteliers appreciate the efficiency gains, noting that automated functions reduce errors and improve workflow productivity, contributing to a smoother operational experience.
Sales Manager
23 days ago
Verified
... Torna a gestao de qualquer unidade turistica extremamente facil e intuitiva! ...
See full reviewFront of House Manager
3 months ago
Verified
... amount of people in house on each night. Being able to print the room only with the B&B on the breakfast report. When ...
See full reviewOwner / GM
4 months ago
Verified
... fantastic support team always ready to help—although enhanced accounting automation and more detailed financial reporting ...
See full reviewFD
4 months ago
Verified
... mile to keep updated with bookings, invoicing and daily reports. I would like to applaud Room Raccoon for this amazing software which I believe ...
See full reviewGeneral Manager
4 months ago
Verified
... seamless integration with Xero has eliminated much of the manual processing we used to handle, saving us valuable time and reducing human error in our accounting. The competitor pricing tool is an absolute game-changer, allowing us to stay competitive without constant manual monitoring. We can adjust our rates quickly and effectively ...
See full reviewRevenue Manager
4 months ago
Verified
... If the ccs could still be taxed automatically, that would be great. It would also be ...
See full reviewRevenue Manager
4 months ago
Verified
... Als betalingen geautomatiseerd zouden kunnen worden en als prijzen per kamer beheerd zouden kunnen worden ...
See full reviewLandgoed eigenaar
5 months ago
Verified
... us: before using the system we had to do everything manually around the reservations. Now we have more time for the guests ...
See full reviewgerente
5 months ago
Verified
... The initial configuration was very intuitive and the sales team was excellent, from Catarina Capone in after-sales support, to Joao Brito, in all the help with configuration and training... I recommend ...
See full reviewManager
5 months ago
Verified
... Creation of an app, that through the phone we can manage all the configurations ...
See full reviewFront office Manager
5 months ago
Verified
... out and easy to use. The channel manager also works smoothly and simplifies the management of various portals. The individual ...
See full reviewOwner
7 months ago
Verified
... RoomRaccoon, which is very convenient to work with. The system is easy to implement and submitting the online booking ensures that the system helps us further in our daily activities. Original: ...
See full reviewGeneral Manager
8 months ago
Verified
... I would like a direct debit for the payments, because now I have to log in Original: Ik zou graag een automatisch incasso willen voor de betalingen, want nu moet ik inloggen ...
See full reviewOwner
8 months ago
Verified
... I am actually very happy with the system. But RoomRaccoon is updating the system on a frequently basis, so when thing changes I need the help of the customer succes team. ...
See full reviewDireccion
8 months ago
Verified
... When a client adds the option of a transfer, the notification arrives but not the flight data and the clients arrival ...
See full reviewowner
8 months ago
Verified
... It is an easy software to work with. Very user friendly and practical system that is making my day easier. ...
See full reviewManager
11 months ago
Verified
... - Its so modern - I love the way that everything pulls through from the booking engine - Its really great that you can send automatic documents ...
See full reviewOwner
13 months ago
Verified
... various booking platforms as well as a booking engine to drive reservations. This utility saves time and minimizes ...
See full reviewOwner
13 months ago
Verified
... The system saves me a lot of time. All channels are synced and grouped in one system. That's why I never had a overbooking again. ...
See full reviewConsultor hoteleiro
14 months ago
Verified
... I like the simplicity of interconnecting all aspects of hotel management, reservations, pricing, yield, packages, channel management, billing, upselling and many other features. ...
See full reviewHotel Reception Supervisor
14 months ago
Verified
... seen together in one document or seperately. Rooms linked are sometimes complicated when clients want to pay seperate for add-on's. ...
See full reviewChef
14 months ago
Verified
... Automatic search and confirmation of the address. Credit card billing with HRS ...
See full reviewDirector
14 months ago
Verified
... Through the channel manager I have never had overbooking. The automated sending of an email to the client is fantastic. Control over reservations very easy. ...
See full reviewOwner/Managing Director
14 months ago
Verified
... The ease for guests to make a booking and the system taking the payment and sending booking confirmations etc. You don't have to ...
See full reviewHotel manager
14 months ago
Verified
... easy to manage. The automatization of availability on the various platforms works perfectly ...
See full reviewOwner
14 months ago
Verified
... because much is automated. It prevents overbooking, the automatic mailings help us communicate with customers. The links ...
See full reviewIntegrations
Seamless
27 reviews mentions in "Integrations"
17 positive
10 negative
Hoteliers often praise RoomRaccoon for its broad range of integrations with various booking platforms and systems, which greatly enhance their property management efficiency. The software reportedly allows seamless connectivity with essential systems like POS and CRM, reducing manual workload and ensuring data accuracy. However, some users express concerns about the ease of setting up these integrations, mentioning occasional syncing issues that require manual intervention, particularly with some platforms like Agoda. Overall, the ability to connect easily with existing hotel infrastructure is seen as a major advantage, though improvements in integration reliability and setup simplicity would further boost user satisfaction.
Hotel Eigenaar
19 days ago
Verified
... our service level. In addition, RoomRaccoon offers unlimited payment options for our guests, which makes the booking ...
See full reviewGM
23 days ago
Verified
... I am currently not enjoying that you cannot move around or extend OTA bookings, this change was implemented this year. ...
See full reviewSales Manager
23 days ago
Verified
... parte da Maria Gouveia, representante em Portugal. Conexao com o SEF e o INE, sistema de faturacao integrado, relatorios ...
See full reviewOwner
3 months ago
Verified
... Streamlined from website to the booking system so feels familiar to the guest. Multilingual correspondence. Reporting system with various options ...
See full reviewGroup General Manager/ Head Of Finance & Operations
3 months ago
Verified
... user-friendly interface to its seamless integration with various booking platforms, everything about it feels tailored ...
See full reviewOwner
4 months ago
Verified
... The reservation agenda is easy to use and very clear. In one go you can see a clear overview of all the reservations. It is also nice that we can connect with cashdesk systems for restaurants ...
See full reviewOwner
4 months ago
Verified
... Faster communication with tech support. Importing of OTA to be accurate with the booking amount. Phone access if we have any issues that come up. ...
See full reviewGeneral Manager
4 months ago
Verified
... tool for our hotel. The ease of use, coupled with the powerful integrations, has simplified our daily operations and ...
See full reviewPersonal assistant
4 months ago
Verified
... The Room Raccoon system takes the hassle out of the booking system. It allows all booking platforms to conform into one, making it far smoother for the co-ordinator of the bookings. ...
See full reviewRevenue Manager
4 months ago
Verified
... would be great. It would also be nice if you could link price types across room types. Original: Als de ccs ...
See full reviewDirector
5 months ago
Verified
... Basic functions such as being able to pre-authorise cards during check-in, or using their own terminal, aren't possible. This is even more galling when you realise that they've only promised you this, so they can send you their own terminal, that has some of the highest processing fees I've ever seen. To highlight how clearly this was mis-sold, without the pre-auth function, I'd have to actively be choosing to pay nearly 4x the processing fees of my existing card provider, just so the amount on the card ...
See full reviewInhaber & Chef
5 months ago
Verified
... example, the ability to set multiple languages or general invoicing ...
See full reviewProperty Owner
5 months ago
Verified
... Channel Manager is very important to how we work and the add-ons function has a lot of potential once we figure ...
See full reviewgerente
5 months ago
Verified
... the speed of connection with OTAS and in the APP via push, delay in communication, for example, from the Booking ...
See full reviewManager
5 months ago
Verified
... could improve the interface with other platforms they partner with. From our experience, there ...
See full reviewGeschaftsfuhrerin
6 months ago
Verified
... is nothing to improve in my eyes - it is thought of everything. We are 100% satisfied. An already integrated POS system - that might be something :-) But you can already connect with everything right now. Everything is very ...
See full reviewFront Desk Agent
6 months ago
Verified
... channels and OTAs directly from the program instead of using an intermediary. Original: Podia ter mais ligacoes ...
See full reviewManager
6 months ago
Verified
... exactly what these changes contain. Umlauts are also not copied correctly from booking.com. Original: Wenn es Anderungen ...
See full reviewOwner
7 months ago
Verified
... I wanted to change the conformation e-mail that is being send out towards my guests, but that has been taken care of. ...
See full reviewOwner
7 months ago
Verified
... Everything is linked in RoomRaccoon, which is very convenient to work with. ...
See full reviewHotel Manager
8 months ago
Verified
... Very nice are the options to download and print all lists of, for example, Raccoonpay and Reservations. In other system I didn't ...
See full reviewDireccion
8 months ago
Verified
... of a transfer, the notification arrives but not the flight data and the clients arrival time. You would also like ...
See full reviewEigenaar (Owner)
8 months ago
Verified
... do all your marketing with it. for example with a mass mailing or a link with another mail package. (translated ...
See full reviewOwner
12 months ago
Verified
... The offer of connections to the OTAs could be larger. It would help to get more visibility on more international OTAs ...
See full reviewOwner
12 months ago
Verified
... accounting, payment provider. Navigation is quite intuitive. Integration with RaccoonPay very useful. ...
See full reviewOwner
13 months ago
Verified
... excellent Hotel Management System that is perfect for guest houses and lodges with various categories of accommodation. ...
See full reviewOwner
13 months ago
Verified
... told us it would be impossible to connect (Stripe connectivity restrictions between the Netherlands, where their bank ...
See full reviewOwner
13 months ago
Verified
... The system saves me a lot of time. All channels are synced and grouped in one system. That's why I never had a overbooking again. ...
See full reviewOwner/Managing Director
14 months ago
Verified
... about double bookings, or a booking comes in in the middle of the night on the one booking system and you need to manually ...
See full reviewOwner
14 months ago
Verified
... automatic mailings help us communicate with customers. The links with OTAs are very nice so that everything can be managed ...
See full reviewHotel manager
14 months ago
Verified
... Predisposition to personalize things that are to appear on the documents such as invoices, excel documents, etc. When we have asked about this matter the answer usually is that they can not be changed ...
See full reviewGeneral manager
14 months ago
Verified
... change the colours of each reservation channel, for exampleBooking - blue / Airbnb - orange / Expedia - green. This woulp help a lot. ...
See full reviewHotel Manager
14 months ago
Verified
... They are always really friendly and the system has different programs that can help you during your work. It's super easy, you just need to adapt on the beginning. ...
See full reviewValue
Outstanding
36 reviews mentions in "Value"
25 positive
11 negative
Hoteliers often find RoomRaccoon’s Hotel Management Software to be a valuable investment due to its competitive pricing compared to the extensive features offered. Many users appreciate the cost-effectiveness, noting that the software saves significant time by automating tasks and reducing manual labor. The clear and transparent pricing model is highlighted, with no hidden fees, making budgeting more straightforward. Additionally, hoteliers value the ability to integrate seamlessly with existing systems, further enhancing its cost efficiency. The thoughtful design of the platform ensures that users receive a good return on investment, as it streamlines operations and improves overall hotel management, contributing to increased profitability.
Hotel Eigenaar
19 days ago
Verified
... Everything is clear, intuitive and user-friendly. An absolute must for every hotelier who strives for efficiency ...
See full reviewSales Manager
23 days ago
Verified
... Melhor software de Gestao Hoteleira do mercado! ...
See full reviewGroup General Manager/ Head Of Finance & Operations
3 months ago
Verified
... Excellent All-in-One Property Management Solution ...
See full reviewOwner
3 months ago
Verified
... Possible contact via WhatsApp to allow ease of contact. Do appreciate the callbacks and responses to the ticket system though ...
See full reviewOwner
4 months ago
Verified
... Navigating support is effortless with the RoomRaccoon team. They are always there promptly assisting with any question. Exceptional customer service is key to our successful partnership. ...
See full reviewGeneral Manager
4 months ago
Verified
... and effectively based on market trends, which has significantly boosted our occupancy. The platform’s user-friendly ...
See full reviewPersonal assistant
4 months ago
Verified
... Honestly, Iam happy with all the Room Raccoon functionalities, and cannot think of anything I would improve at this stage. ...
See full reviewSales and Events Manager
4 months ago
Verified
... I am just a bit concerned about security as you could easily delete a payment without a managers password which is a bit worrying. The reports arent easy to use and a bit confusing. ...
See full reviewDirector
5 months ago
Verified
... A basic product, fraudulently mis-sold, backed up with poor communication and still no refund. ...
See full reviewInhaber & Chef
5 months ago
Verified
... Due to the growth of RoomRaccoon, it has not been that easy to reach customer support for a few months. Otherwise everything fits perfectly. ...
See full reviewLandgoed eigenaar
5 months ago
Verified
... RoomRaccoon is a very favorable system! ...
See full reviewgerente
5 months ago
Verified
... example, from the Booking app to the program. the price of RaccoonPay should be less. the cost of the taxes are ...
See full reviewManager
5 months ago
Verified
... speed in response every time we need a contact. A good quality / price ratio Original: A facilidade da plataforma ...
See full reviewDiretor
5 months ago
Verified
... It is necessary to guarantee a minimum of 75% of the eligible transaction volume through RaccoonPay. It could be a little less.... ...
See full reviewManager
5 months ago
Verified
... The price could be a little cheaper and when booking, email registration could ...
See full reviewOwner
6 months ago
Verified
... I think the accessibility of the service should be improved, and I would like if I could change the address ...
See full reviewGeschaftsfuhrerin
6 months ago
Verified
... questions. All in one and very well implemented - and at a very fair price. (translated from German) (Original) RoomRaccoon ...
See full reviewOwner
6 months ago
Verified
... satisfied with the availability of the assistance included in the package. Original: Lo uso da poco tempo ma l' aspetto ...
See full reviewManager
6 months ago
Verified
... It's a very complex question. What I like most is the fact that there has ...
See full reviewOwner
6 months ago
Verified
... reservations, as well as up-to-date insight into the turnover of my company. Original: Dankzij het systeem heb ik snel ...
See full reviewOwner
7 months ago
Verified
... The biggest advantages of using RoomRaccoon is the ease of use. Also, I used to work with pen and paper, so I save a lot of time now. ...
See full reviewOwner
7 months ago
Verified
... I would like to have an option to add notes to a reservation since we have a lot of loyal guest. ...
See full reviewManager
7 months ago
Verified
... 1. They are always available to answer questions and queries. 2. The training course was very instructive and enlightening.3. It has facilitated the management of my establishment in all areas. ...
See full reviewOwner
7 months ago
Verified
... verything is linked in RoomRaccoon, which is very convenient to work with. The system is easy to implement and submitting ...
See full reviewDireccion
8 months ago
Verified
... changes are immediate. RoomRaccoon in general has improved a lot after assigning a person to solve the doubts. When ...
See full reviewManager
11 months ago
Verified
... confirmations are sent automatically and that the system is easy to use and structured. I always receive answers to my questions ...
See full reviewOwner
12 months ago
Verified
... It's an all in one software and I do not need to have more than one software to manage my property ...
See full reviewOwner
12 months ago
Verified
... issues are too often and solutions take too long. Payment conditions are ridiculous. 7 days, a financial penalty ...
See full reviewOwner
13 months ago
Verified
... Management System that is perfect for guest houses and lodges with various categories of accommodation. It integrates well into ...
See full reviewFront Office Manager
13 months ago
Verified
... The information is very easy to read and the fact that it's everything in one page is great. I do not have to change windows or pages to check the information, which is good if you're using a mobile phone. ...
See full reviewInhaberin
14 months ago
Verified
... NEVER AGAIN! I advise every good hotelier to stay away! ...
See full reviewFront office
14 months ago
Verified
... It would be nice if you can add more options to certain reservations. So that you can add details such as, allergies, extra beds etc in one click. ...
See full reviewConsultor hoteleiro
14 months ago
Verified
... I like the simplicity of interconnecting all aspects of hotel management, reservations, pricing, yield, packages, channel management, billing, upselling and many other features. ...
See full reviewHotel Reception Supervisor
14 months ago
Verified
... The online Check-in for second guest/s can improve. Hotelrooms commission structure not linked. ...
See full reviewOwner/Managing Director
14 months ago
Verified
... Guests have trouble finding where to put the discount code. It is too small and one really has to search ...
See full reviewHotel manager
14 months ago
Verified
... Predisposition to personalize things that are to appear on the documents such as invoices, excel documents, etc. When we have asked about this matter the answer usually is that they can not be changed ...
See full reviewOwner
14 months ago
Verified
... It is very clear and easy to use. It saves a lot of work because much is automated. It prevents overbooking, ...
See full reviewGeneral manager
14 months ago
Verified
... It's very easy and intuitive, really enjoy the price system management and the invoice system. The reports option is very helpful ...
See full reviewCCO
14 months ago
Verified
... Full price of everything is high and extra functions aren't cheap. There are nice. Also, if it was a smaller company probably would be easier to get some maps we think are missing. ...
See full reviewFunctionality
Innovative
56 reviews mentions in "Functionality"
43 positive
13 negative
Hoteliers often highlight the robust functionality of RoomRaccoon’s Hotel Management Software, noting its core features that streamline essential tasks like booking and reporting. The software effectively automates various processes, such as billing and reporting, which significantly reduces manual tasks and the likelihood of errors. Customization of workflows and templates is a notable strength, allowing hoteliers to tailor the system to their specific needs. Users appreciate the global features, including multilingual support and currency options, which enhance its versatility across different regions. However, some users mention occasional challenges with in-depth feature exploration and system updates, indicating areas for potential improvement.
Sales Manager
23 days ago
Verified
... intuitiva! Assim que se entra temos logo a visao geral dos quartos ocupados, de onde vieram, se estao ou nao pagos, ...
See full reviewFront of House Manager
3 months ago
Verified
... Only minor little things, like having a final number for the amount of ...
See full reviewGeneral Manager/ Head of Finance & Operations
3 months ago
Verified
... Outstanding PMS with Exceptional Features ...
See full reviewOwner
3 months ago
Verified
... Streamlined from website to the booking system so feels familiar to the guest. Multilingual correspondence. Reporting system with various options ...
See full reviewOwner
3 months ago
Verified
... More advanced integrations with the current system for better communication. ...
See full reviewOwner
4 months ago
Verified
... The reservation agenda is easy to use and very clear. In one go you can see a clear overview of all the reservations. It is also nice that we can connect with cashdesk systems for restaurants ...
See full reviewFD
4 months ago
Verified
... Currently on reports I'm that one person who's not good with math's and ...
See full reviewOwner / GM
4 months ago
Verified
... help—although enhanced accounting automation and more detailed financial reporting options would make it even bet ...
See full reviewGeneral Manager
4 months ago
Verified
... without constant manual monitoring. We can adjust our rates quickly and effectively based on market trends, which has significantly boosted our occupancy. The platform’s user-friendly interface makes it easy to manage bookings, rates, and availability from a single dashboard. ...
See full reviewPersonal assistant
4 months ago
Verified
... The Room Raccoon system takes the hassle out of the booking system. It allows all booking platforms to conform into one, making it far smoother for the co-ordinator of the bookings. ...
See full reviewDirector
4 months ago
Verified
... interface is intuitive and easy to navigate, making it accessible for our entire staff, from front desk to housekeeping. Training new ...
See full reviewRevenue Manager
4 months ago
Verified
... Het is simpel en overzichtelijk waardoor de medewerkers zich kunnen focusse ...
See full reviewSales and Events Manager
4 months ago
Verified
... Its fairly easy to use and easy to learn and teach. The calendar looks good and the bookings are easy input. ...
See full reviewGuesthouse Owner
5 months ago
Verified
... benefited from their easy-to-use invoicing system, which simplifies financial tracking and guest payments. The platform has improved ...
See full reviewDirector
5 months ago
Verified
... A basic product, fraudulently mis-sold, backed up with poor communication and still no refund. ...
See full reviewInhaber & Chef
5 months ago
Verified
... RoomRaccoon runs smoothly and is constantly being improved ...
See full reviewgerente
5 months ago
Verified
... block the floors for maintenance. if we could put more interactive links to the page were we have our products, so we ...
See full reviewReservations Consultant
5 months ago
Verified
... Easy to process payments and refunds. easy to merge profiles and easy to create multiple bookings, best PMS i have ever worked on. Overall easy to understand ...
See full reviewGestora Operacional
5 months ago
Verified
... Very practical and functional reservations manager ...
See full reviewgerente
5 months ago
Verified
... It is very simple in its operation and applications in general are easy to learn, its use and easy to use on a daily basis. ...
See full reviewManager
5 months ago
Verified
... The ease of the platform itself, to access all menus. The speed in response every time we need a contact. A ...
See full reviewOwner
5 months ago
Verified
... The system is very clear and makes it possible to access all reservations and manage them from a single log-in. ...
See full reviewDiretor
5 months ago
Verified
... trainer, the program has proven to be very easy to use. Complete, I don't waste time with SEF and INE, ROOMRACCOON takes care of everything! Impeccable reservation management. 5-star customer support in ...
See full reviewFront office Manager
5 months ago
Verified
... laid out and easy to use. The channel manager also works smoothly and simplifies the management of various portals. ...
See full reviewManager
5 months ago
Verified
... They could improve the interface with other platforms they partner with. From our experience, there is still some work to be done. ...
See full reviewManager
5 months ago
Verified
... Timely support. Nice, simple and functional structure. It's easy to work with. I've been working ...
See full reviewOwner
6 months ago
Verified
... For me, the RoomRaccoon system is very clear and that is why I find it easy ...
See full reviewGeschaftsfuhrerin
6 months ago
Verified
... RoomRaccoon is the perfect booking engine for us (translated from German) (Original) RoomRaccoon ist fur uns die perfekte Buchungsmaschine ...
See full reviewOwner
6 months ago
Verified
... I like it because it's an all-in-one Original: Mi piace perche e un all-in-one ...
See full reviewFront Desk Agent
6 months ago
Verified
... like this software, especially because of the ease of learning day to day management in PMS and because its use is very intuitive. Original: ...
See full reviewManager
6 months ago
Verified
... Never a breakdown Original: Nie ein Zusammenbruch ...
See full reviewOwner
6 months ago
Verified
... Thanks to the system, I have a quick and up-to-date insight into the reservations, as well as up-to-date ...
See full reviewOwner
7 months ago
Verified
... It's a very clear system and you have all the information you need from one log-in. You can directly see the status of the reservations ...
See full reviewManager
7 months ago
Verified
... constantly innovating and improving the program, sometimes language errors or computer bugs may appear. It would be nice ...
See full reviewManager
7 months ago
Verified
... Excellent for the 360 management of my tourist apartment complex ...
See full reviewOwner
7 months ago
Verified
... available, in viewing them and the information given. Service could be faster, as well as problem solving. ...
See full reviewOwner
7 months ago
Verified
... booking ensures that the system helps us further in our daily activities. Original: In RoomRaccoon is alles gekoppeld ...
See full reviewGeneral Manager
8 months ago
Verified
... Clear, fine system. Looks neat! Original: Overzichtelijk, fijn systeem. Ziet er keurig netjes uit! ...
See full reviewOwner
8 months ago
Verified
... The channel manager is what I like the most about the system. Everything is accessible from one log-in. Also the help from the customer succes team is very appreciated. ...
See full reviewEigenaar
8 months ago
Verified
... Invoicing could be a bit clearer as far as we're concerned. There are some minor things with the booking channels that could be improved. ...
See full reviewDireccion
8 months ago
Verified
... The connection with the page is very fast and the changes are immediate. RoomRaccoon in general has improved a lot ...
See full reviewEigenaar (Owner)
8 months ago
Verified
... The database that you have in the system should be a bit more extensive so that you can do all your marketing with ...
See full reviewManager
11 months ago
Verified
... The app could be improved. It is not easy to assign bookings to a room because the button sometimes does not react. ...
See full reviewOwner
12 months ago
Verified
... All-in-one system but regular hickups and slow solutions. ...
See full reviewGeschaftsfuhrer
12 months ago
Verified
... I think that blocking rooms could be a little more flexible, because if I ...
See full reviewOwner
13 months ago
Verified
... additional features such as dynamic pricing and well structured reports. The up sell features and ease of guest communication ...
See full reviewHotel Owner
13 months ago
Verified
... Add a feature where we can register also expenses and not only revenue. A system where you can register all you can spent in your hotel. ...
See full reviewFront Office Manager
13 months ago
Verified
... The information is very easy to read and the fact that it's everything in one ...
See full reviewOwner
13 months ago
Verified
... The system saves me a lot of time. All channels are synced and grouped in one system. That's why I never had a overbooking again. ...
See full reviewInhaberin
14 months ago
Verified
... NEVER AGAIN! I advise every good hotelier to stay away! ...
See full reviewHotel Reception Supervisor
14 months ago
Verified
... The new 'add-on' options create confusion and duplication. Add-On's and rooms should ...
See full reviewDirectora general
14 months ago
Verified
... It is a very intuitive system that allows you to quickly do many things and, since it is easy, you learn very quickly. ...
See full reviewProprietario
14 months ago
Verified
... Excellent management tools, easy interface and customer service and support, always willing to help. The RoomRaccoon System is very efficient in management and makes organization much easier. ...
See full reviewOwner/Managing Director
14 months ago
Verified
... Sophisticated ... ... for guests to make a booking and the system taking the payment and sending booking confirmations ...
See full reviewDirector
14 months ago
Verified
... Very easy to use and configure. Excellent platform. ...
See full reviewHotel manager
14 months ago
Verified
... Predisposition to personalize things that are to appear on the documents such as invoices, excel documents, etc. When we have asked about this matter the answer usually is that they can not be changed ...
See full reviewOwner
14 months ago
Verified
... mentioned with account manager, the addition of an events sheet page, which would connect into the an function ...
See full reviewHotel Manager
14 months ago
Verified
... I highly recomend the romraccon system to work ...
See full reviewGeneral manager
14 months ago
Verified
... It's very easy and intuitive, really enjoy the price system management and the invoice system. The reports option is very helpful ...
See full reviewCCO
14 months ago
Verified
... Very user friendly, portuguese version and a big time saver! For me, best solution in the market for small hotels. Many updates and it gives many options for the future. ...
See full reviewUser Interface
Sophisticated
35 reviews mentions in "User Interface"
28 positive
7 negative
Hoteliers often praise RoomRaccoon's user interface for its ease of navigation and intuitive design, making it accessible even for first-time users. The system's visual design is considered modern and professional, which enhances the user experience. Additionally, its responsiveness ensures swift access to features without lag, facilitating efficient management. Hoteliers appreciate the clarity of information provided by the platform, as data and key details are presented clearly, aiding decision-making. Despite its strengths, some suggest improvements in mobile compatibility to ensure seamless management on the go.
GM
9 days ago
Verified
... Every now and then I stumble across a few little things, but on the whole I can't think of anything. ...
See full reviewHotel Eigenaar
19 days ago
Verified
... the booking experience even smoother. Everything is clear, intuitive and user-friendly. An absolute must for every ...
See full reviewGM
23 days ago
Verified
... - The functionalities of RoomRaccoon is really good, its easy to use and easy to teach new staff and easy for staff to grasp and learn. Great service from Alice and Charnel ...
See full reviewSales Manager
23 days ago
Verified
... facil e intuitiva! Assim que se entra temos logo a visao geral dos quartos ocupados, de onde vieram, se estao ...
See full reviewGroup General Manager/ Head Of Finance & Operations
3 months ago
Verified
... manage our property. From its user-friendly interface to its seamless integration with various booking platforms, everything about it feels tailored to our needs. The automation features save us so much time, especially with invoicing and guest communication. We’ve also seen an increase in direct bookings thanks to their easy-to-navigate booking engine. ...
See full reviewRevenue Manager
4 months ago
Verified
... It is very clear and user-friendly, so that employees can spend more time ...
See full reviewRevenue Manager
4 months ago
Verified
... Het is simpel en overzichtelijk waardoor de medewerkers zich kunnen focusse ...
See full reviewSales and Events Manager
4 months ago
Verified
... Its fairly easy to use and easy to learn and teach. The calendar looks good and the bookings are easy input. ...
See full reviewGuesthouse Owner
5 months ago
Verified
... financial tracking and guest payments. The platform has improved our overall guest experience through better communication and smooth ...
See full reviewDirector
5 months ago
Verified
... timer. There's no native app, just a web page, no real user-level access control, and is frankly extremely expensive ...
See full reviewInhaber & Chef
5 months ago
Verified
... constantly being improved. For example, the ability to set multiple languages or general invoicing ...
See full reviewProperty Owner
5 months ago
Verified
... support is very minimal and one is left to really learn the software without much support. I think it may be that ...
See full reviewgerente
5 months ago
Verified
... billing to be cheaper... if its possible. the costs of maintaining a company this days are very high, so if we can save in some ways, it would be better. relating to the main board, i just would like the map of the property to ...
See full reviewReservations Consultant
5 months ago
Verified
... Timeline information could be improved , the most important information that is required is usually not available e.g remarks updates ...
See full reviewgerente
5 months ago
Verified
... Perhaps it could be in some aspects easier to manage and use for new employees using the program. ...
See full reviewManager
5 months ago
Verified
... The ease of the platform itself, to access all menus. The speed in ...
See full reviewOwner
5 months ago
Verified
... The system is very clear and makes it possible to access all reservations and manage them from a single log-in. ...
See full reviewManager
5 months ago
Verified
... price could be a little cheaper and when booking, email registration could be made optional. Otherwise, there ...
See full reviewOwner
6 months ago
Verified
... that I would like to see improved is that of having a real application that allows me to manage everything from ...
See full reviewManager
6 months ago
Verified
... be pointed out exactly what these changes contain. Umlauts are also not copied correctly from booking.com. Original: Wenn ...
See full reviewOwner
7 months ago
Verified
... It's a very clear system and you have all the information you need from one log-in. You can directly see the status of the reservations ...
See full reviewManager
7 months ago
Verified
... The program is very intuitive, not only visually, but also to know what needs to be done to ...
See full reviewHotel Manager
8 months ago
Verified
... Much easier to deal with than our previous system. Lots of options ...
See full reviewGeneral Manager
8 months ago
Verified
... Clear, fine system. Looks neat! Original: Overzichtelijk, fijn systeem. Ziet er keurig netjes uit! ...
See full reviewOwner
8 months ago
Verified
... The channel manager is what I like the most about the system. Everything is accessible from one log-in. Also the help from the customer succes team is very appreciated. ...
See full reviewEigenaar
8 months ago
Verified
... All in all a nice program for our accommodation ...
See full reviewDireccion
8 months ago
Verified
... email. It would also be interesting if the name of the rates were different on your page and in RoomRaccoon (shorter ...
See full reviewEigenaar (Owner)
8 months ago
Verified
... blocked the agenda for all bookings. In addition, I can lead customers to my own website a little more and more easily. (translated from Dutch) (English) Het grootste ...
See full reviewManager
11 months ago
Verified
... assign bookings to a room because the button sometimes does not react. ...
See full reviewManager
11 months ago
Verified
... - Its so modern - I love the way that everything pulls through from the booking engine - Its really great that you can send automatic documents ...
See full reviewOwner
12 months ago
Verified
... management, accounting, payment provider. Navigation is quite intuitive. Integration with RaccoonPay very useful ...
See full reviewGeschaftsfuhrer
12 months ago
Verified
... Stylish, clear system Original: Stylisches, ubersichtliches System ...
See full reviewHotel Owner
13 months ago
Verified
... Easy & intuitive even if you don't have a hospitality background ...
See full reviewFront office
14 months ago
Verified
... When you open the system you can see in one view all your bookings for that particular week. I ...
See full reviewProprietario
14 months ago
Verified
... It would be interesting to have a way to hover the cursor over the reservation and the main ...
See full reviewChef
14 months ago
Verified
... The overview, user-friendliness and it's a lot of fun to work with and make reservations. The overview, user-friendliness and it's a lot of fun to work with and make reservations ...
See full reviewHotel manager
14 months ago
Verified
... It has a higly visual extranet which makes the experience very easy to manage. The automatization of availability ...
See full reviewOwner
14 months ago
Verified
... with you every step of the way. They have created a platform that fills the void left by other PMS. Their yield management tool is an incredibly useful, simple and effective way of managing seamless competitor analysis. ...
See full reviewOwner
14 months ago
Verified
... Combining rooms for 1 booking is not always convenient. Mobile ...
See full reviewGeneral manager
14 months ago
Verified
... system. The reports option is very helpful ...
See full reviewCCO
14 months ago
Verified
... Full price of everything is high and extra functions aren't cheap. There are nice. Also, if it was a smaller company probably would be easier to get some maps we think are missing. ...
See full reviewWhat Types of Hotels RoomRaccoon is Popular For
Size
199 | X-Small (1-9 room)
158 | Small (10-24 room)
73 | Medium (25-74 room)
41 | Large (75-199 room)
20 | X-Large (200+ room)
Country
90 | Germany
84 | South Africa
59 | Portugal
31 | Italy
20 | Spain
17 | Switzerland
15 | United Kingdom
13 | Netherlands
10 | Ireland
9 | Belgium
8 | Austria
8 | United States of America
5 | Kenya
4 | India
4 | Mexico
3 | Botswana
3 | Egypt
2 | Denmark
2 | Thailand
1 | Malaysia
1 | Canada
1 | France
1 | Croatia
1 | Brazil
1 | Japan
1 | Luxembourg
1 | China
1 | Guatemala
Type
288 | Bed & Breakfast & Inns
237 | Boutiques
144 | Luxury Hotels
107 | Limited Service & Budget Hotels
81 | City Center Hotels
70 | Extended Stay & Serviced Apartments
69 | Airport/Conference Hotels
68 | Branded Hotels
53 | Resorts
43 | Vacation Rentals & Villas
17 | Hostels
4 | Casinos
3 | Motels
3 | RV Parks & Campgrounds
Region
277 | Europe
92 | Africa
13 | North America
9 | Asia Pacific
3 | Middle East
2 | South America
Category
551 | Hotel Management Software
200 | Property Management Systems
Didn’t find what you were looking for?
Capabilities
Reservation management
Booking Engine
Channel Manager
Channel Manager
Manage your distribution effortlessly and boost your hotel visibility with our high-speed channel manager. Increase your hotel’s profitability with our channel manager, connected to 100+ booking channels with a 5-second sync time. RoomRaccoon seamlessly communicates live rates and availability from the channel manager to the reservations calendar and respected OTAs.
Payment Processing
Automated Upselling
Automated Upselling
RaccoonUpsell is our automated upselling tool that is customizable and smart. Diversify your revenue and create memorable and personalised selling opportunities with RaccoonUpsell. Allow your guests to select add-ons such as spa treatments, local activities, and room upgrades before arrival.
Housekeeping
Revenue Management
Features
Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Customer Management
Front Office
Groups Management
Guest Experience
Housekeeping
Payments
Reservations Management
Revenue Management
Taxes & Compliance
Support & Training
Food & Beverage
Available Add-ons & Modules
Booking Engine by RoomRaccoon
Booking EngineChannel Manager by RoomRaccoon
Channel ManagersPayment Processing by RoomRaccoon
Recommended by
Achievements
This vendor's trending score is rising, RoomRaccoon HMS is the #3 most trending product in the Hotel Management Software category (out of 79) and the #146 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRoomRaccoon has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted RoomRaccoon as the #3 Hotel Management Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
RoomRaccoon Case Studies
Slapen in de Molen achieve zero overbookings with RoomRaccoon's synchronized distribution
Arkel (The Netherlands)
Gleesons reduce no-shows with automated payments
(Ireland)
Vila Origens saves 2 hours a day with RoomRaccoon
Albufeira e Olhos de Água (Portugal)
The Bull Auberge saves £1,000 monthly on OTA commissions with RoomRaccoon
(United Kingdom)
Brewhalla achieves 70% direct bookings with RoomRaccoon
Fargo (United States of America)
SW Beach embrace automation for a modern guest journey
Hermosa Beach (United States of America)
Vive La Vie Guesthouse increase RevPAR by 331% with RoomRaccoon
Franschhoek (South Africa)
How Steenhof Suites grew ancillary revenue with RoomRaccoon
Leiden (The Netherlands)
How The Glen Boutique Hotels save 4 hours a day with RoomRaccoon
Cape Town Central (South Africa)
Forum Homini increases direct bookings and ancillary revenue with RoomRaccoon
Muldersdrift (South Africa)
How Buff and Fellow Eco Cabins increased RevPAR by 60% with RoomRaccoon
George (South Africa)
Why This Luxury Cape Town Boutique Was Seeking an Easy-to-Use All-in-1 Platform to Automate Manual Processes and Boost Ancillary Revenue
Cape Town (South Africa)
References
"Ideal für Pensionen bietet RoomRaccoon eine tolle Lösung um wirklich Zeit zu sparen."
"O software é muito fácil de utilizar. E tem conexões automáticas com o INE e o SEF o que nos poupa muito tempo na gestão do hostel."
"We generate a lot more direct bookings, my admin workload decreased and became easier."
"The patience RoomRaccon has shown has been outstanding and we are so grateful for the time RoomRaccoon has spent to ensure we were comfortable with the end product."
"With RoomRaccoon, Michel and Maja are able to have a good night sleep: "We are more relaxed now. Whenever we get a reservation, we just get a reservation. The confirmation mail will be automatically send. When a reservation is cancelled, I don't have to worry anymore. Everything is automatically updated. I don't have to constantly check my mailbox anymore. I just have a look at it in the evening!"<br /> But, RoomRaccoon does more. Michel is pleased to tell: "We don't have overbookings anymore! And we count more direct bookings. At the moment, 25-30% of all our reservations come from a direct booking, and compared to last year, this number grew by 20-25%!""
"No more writing reservations manually down, confirming reservations manually, making invoiced manually, keeping track of the administration manually… never again. Mylan saves a lot of time and it looks more professional. He’s also very happy with the Booking Engine: “I have more control over all reservations. Especially over my commission-free reservations. This is a major advantage of RoomRaccoon!”"
"“I had an old-fashioned agenda and my mother accepted bookings and I accepted bookings. And sometimes that lead to… overbookings” says Dorrien. A Channel Manager and Property Management System would be the perfect solution, and that’s how Dorrien came across RoomRaccoon. In a two-month-period, the figures clearly show a significant increase in direct bookings and a higher occupancy rate: “First, I never had direct bookings and now I have! And, I think my occupancy rate rose by 20% in the last two months.”"
"Gonneke also makes use of RoomRaccoon's Booking Engine. “I was told that my direct bookings would increase significantly. And that was not a sales talk!” tells Gonneke with a big smile on her face. “Now, one third of my reservations are placed via my own Booking Engine and I’m really happy with that, because I pay 0% commissions on these reservations!”"
Featured Customers
More Products by RoomRaccoon
Hotelier Rating
Hoteliers like RoomRaccoon for its ease of use, comprehensive functionality, and value in managing small to medium-sized properties. Key features include seamless channel management, dynamic pricing via yield management, and automation of tasks such as invoicing and guest communication. RoomRaccoon integrates with various booking platforms, which reduces the risk of overbooking and saves time. Some users noted concerns with response times from support, occasional system bugs, and the need for more customization options. Overall, RoomRaccoon helps improve operational efficiency, reduce the administrative burden, and enhance guest experience, contributing positively to revenue optimization and cost-saving measures.
AI-generated from the text of customer reviews
Looking for specific info?
Easy easy
GM from 5 to 9 room Boutique in Buhl (Germany)
Excellent hotel management system!
Hotel Eigenaar from 5 to 9 room Bed & Breakfast & Inn in Rilland (Netherlands)
Really good system
GM from 10 to 24 room Boutique in Camps Bay (South Africa)
Melhor software de Gestão Hoteleira do mercado!
Sales Manager from Luxury Hotel in Covilha (Portugal)
Room Raccoon Software
Front of House Manager from 25-49 room Bed & Breakfast & Inn in Tralee (Ireland)
Enjoying Room Raccoon
Owner from 5 to 9 room Luxury Hotel in Mbombela (South Africa)
Outstanding PMS with Exceptional Features
General Manager/ Head of Finance & Operations from 10 to 24 room Bed & Breakfast & Inn in Cape Town (South Africa)
Excellent All-in-One Property Management Solution
Group General Manager/ Head Of Finance & Operations from 10 to 24 room Bed & Breakfast & Inn in Cape Town (South Africa)
Very automated and overall good experience
Owner from 5 to 9 room Boutique in Kamberg (South Africa)
Clear and easy overview
Owner from Bed & Breakfast & Inn in Egmond-Binnen (The Netherlands)
Expert Q&A and Partner Recommendations
Submit RecommendationIndustry experts recommend RoomRaccoon for its ability to integrate property management, channel management, booking engines, and more into a user-friendly, all-in-one cloud system. The platform is lauded for its versatile integrations, tailored automations, and dynamic pricing tool, which optimizes room rates for maximizing revenue. Critically, some note the system can be basic for larger properties, but for small hotels and independent operators, it provides the functionality without overwhelming complexity.
AI-generated from the text of customer reviews
What does this product or service do well?
RoomRaccoon makes managing properties so much easier. It simplifies daily tasks like handling bookings, invoicing, and reports, saving time and reducing mistakes. The system connects well with other tools, so everything runs smoothly. Plus, the automation features, like updating availability across channels, are a big help. It’s a reliable system that lets you focus more on your guests while keeping everything else in order.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
RoomRaccoon stands out because it combines ease of use with powerful features. Unlike others, it seamlessly connects to tools like FLEXIPASS, ensuring smooth operations for things like keyless entry. The integration across multiple platforms saves time and reduces manual work. Its automation for bookings, payments, and channel management is super reliable, and the system keeps everything running effortlessly in one place. It’s all about making things easier for hoteliers while improving the guest experience.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Dive in and really explore what RoomRaccoon can do for your property. The connection with tools like FLEXIPASS for keyless entry is a game changer—it’s one less thing to worry about. Set aside time to personalise the system to match your needs because the more you tailor it, the more it works for you. It’s not just software; it’s like having an extra hand to keep your operations running smoothly.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
News
RoomRaccoon
2 weeks ago
Global Swiss Academy enhances hospitality learning experience with RoomRaccoon partnership
RoomRaccoon
2 months ago
RoomRaccoon Growth Recap 2024: Key Milestones, Innovation and Progress
RoomRaccoon
4 months ago
Slapen in de Molen achieve zero overbookings with RoomRaccoon's synchronized distribution
RoomRaccoon
4 months ago
Gleesons reduce no-shows with automated payments
RoomRaccoon
4 months ago
Vila Origens saves 2 hours a day with RoomRaccoon
RoomRaccoon
4 months ago
The Bull Auberge saves £1,000 monthly on OTA commissions with RoomRaccoon
RoomRaccoon
4 months ago
Brewhalla achieves 70% direct bookings with RoomRaccoon
RoomRaccoon
4 months ago
RoomRaccoon Partners With Pxier To Enhance Hospitality Offering
RoomRaccoon
4 months ago
RoomRaccoon Acquires Lobbi PMS To Expand Benelux Market Presence
RoomRaccoon
5 months ago
SW Beach embrace automation for a modern guest journey
RoomRaccoon
5 months ago
Direct Bookings Lead The Way For Independent Hotels In Europe, Says RoomRaccoon
RoomRaccoon
8 months ago
RoomRaccoon to Debut all-in-One Hotel Management System at HITEC 2024
RoomRaccoon
8 months ago
RoomRaccoon Partners with Leading Guest Experience Systems
RoomRaccoon
9 months ago
RoomRaccoon Strengthens Customer Focus with Appointment of Cyril Lavenant as Global Head of Customer Success
RoomRaccoon
10 months ago
RoomRaccoon Partners With Guestnet To Elevate Guest Experience And Drive Revenue Growth For Independent Hotels
RoomRaccoon
10 months ago
RoomRaccoon And Gastronovi Announce Integration To Bring Tech-Driven Hospitality To Hotels In Germany
RoomRaccoon
11 months ago
Roomraccoon Announces Its First Integration With Energy Management Solution Zennio
RoomRaccoon
1 year ago
RoomRaccoon expands Global Distribution Channels connectivity with new Reconline integration
RoomRaccoon
1 year ago
RoomRaccoon announce Adam Clarke as Chief Revenue Officer
RoomRaccoon
1 year ago
RoomRaccoon Report 2023: Unpacking Europe's Independent Hotel Industry Trends
RoomRaccoon
1 year ago
Independent Hotels In Europe Outpace 2022 Performance, According To RoomRaccoon
RoomRaccoon
1 year ago
RoomRaccoon Acquires Irish Hotel Management Software Company, iHotelligence
RoomRaccoon
1 year ago
RoomRaccoon and HyperGuest Build Integration to Enhance Demand Distribution for Independent Hotels
RoomRaccoon
1 year ago
RoomRaccoon Launch Website Builder, An All-In-One Website Solution For Hoteliers
RoomRaccoon
1 year ago
Vive La Vie Guesthouse increase RevPAR by 331% with RoomRaccoon
RoomRaccoon
1 year ago
How Steenhof Suites grew ancillary revenue with RoomRaccoon
RoomRaccoon
1 year ago
How The Glen Boutique Hotels save 4 hours a day with RoomRaccoon
RoomRaccoon
1 year ago
RoomRaccoon Partners with Vrbo to Connect Users to Global Vacation Rental Audience
RoomRaccoon
1 year ago
Forum Homini increases direct bookings and ancillary revenue with RoomRaccoon
RoomRaccoon
1 year ago
How Buff and Fellow Eco Cabins increased RevPAR by 60% with RoomRaccoon
RoomRaccoon
1 year ago
Heart of Midlothian Sign RoomRaccoon to Power New One-of-a-Kind hotel in Tynecastle Park Stadium
RoomRaccoon
1 year ago
RoomRaccoon Announces Direct Integration with Akia to Transform Hotel Guest Communication
RoomRaccoon
1 year ago
RoomRaccoon Releases Group Booking Solution To Help Independent Hotels Increase Revenue
RoomRaccoon
1 year ago
RoomRaccoon partners with The Hotels Network to Enhance Direct Bookings
RoomRaccoon
1 year ago
RoomRaccoon Announces Integration with Nuki to Enhance Hotel Check-ins
RoomRaccoon
1 year ago
RoomRaccoon Furthers Commitment to North America with the Appointment of Chaz Farris as Market Head
RoomRaccoon
1 year ago
RoomRaccoon Introduces Enhanced Native Payment Solution to 28 New Markets
RoomRaccoon
1 year ago
RoomRaccoon Launch Online Check-Out
RoomRaccoon
1 year ago
RoomRaccoon Partners with Adyen to Strengthen Hotel Payment Capabilities
RoomRaccoon
2 years ago
RoomRaccoon Integrates with Epos Now to Enhance Payment Processes for Independent Hotels
RoomRaccoon
2 years ago
A Guide to Direct Bookings
RoomRaccoon
2 years ago
Instagram Post Ideas for Hotels: Engage Your Followers
RoomRaccoon
2 years ago
Global Research From RoomRaccoon Reveals Key Trends Shaping The Hotel Industry
RoomRaccoon
2 years ago
RoomRaccoon Integrates with Cendyn to Bring Global Distribution Channels to Independent Hotels
RoomRaccoon
2 years ago
Why This Luxury Cape Town Boutique Was Seeking an Easy-to-Use All-in-1 Platform to Automate Manual Processes and Boost Ancillary Revenue
RoomRaccoon
2 years ago
RoomRaccoon Unveils Next-Generation Platform at Check-In Hospitality Summit
RoomRaccoon
2 years ago
RoomRaccoon Announces Ambitious Global Hiring Targets to Accelerate Product Innovation
RoomRaccoon
2 years ago
RoomRaccoon Introduce New Housekeeping Software to Further Streamline Hotel Operations
Find Great Pairing Apps
No matching results
No matching results
Company | Functionality | |
---|---|---|
SiteMinder
92% recommended by 2315 hotels |
Rate Shopping
+5 more |
|
Canary Technologies
96% recommended by 1770 hotels |
Contactless Check-in
|
|
Actabl
93% recommended by 1569 hotels |
Guest Messaging Software
|
|
Lighthouse
95% recommended by 1371 hotels |
Rate Shopping
+2 more |
|
Asksuite
98% recommended by 680 hotels |
Hotel Chatbots
|
|
This integration hasn’t been verified by RoomRaccoon yet.
Oracle Hospitality
92% recommended by 588 hotels |
|
|
RateGain
94% recommended by 583 hotels |
Hotel Metasearch Management Software
|
|
RoomPriceGenie
96% recommended by 550 hotels |
Revenue Management Systems
|
|
Duve
96% recommended by 534 hotels |
Upselling Software
+3 more |
|
GuestRevu
95% recommended by 439 hotels |
Reputation Management
|
RoomRaccoon has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
Your guide was sent!
Your guide was successfully sent to .