Geschäftsführerin

3 months ago

Verified

... RoomRaccoon is the perfect booking engine for us. It was really thought of everything and responds very flexibly and quickly to questions. All in one and very well implemented - and at a very fair ...

Geschäftsführerin

3 months ago

Verified

... RoomRaccoon is the perfect booking engine for us. It was really thought of everything and responds very flexibly and quickly to questions. All in one and very well implemented - and at a very fair ...

Eigenaar (Owner)

6 months ago

Verified

... The biggest advantage is that you have blocked the agenda for all bookings. In addition, I can lead customers to my own website a little more and more easily. (translated from Dutch) (English) Het ...

Eigenaar (Owner)

6 months ago

Verified

... The biggest advantage is that you have blocked the agenda for all bookings. In addition, I can lead customers to my own website a little more and more easily. (translated from Dutch) (English) Het ...

Eigenaar (Owner)

6 months ago

Verified

... The biggest advantage is that you have blocked the agenda for all bookings. In addition, I can lead customers to my own website a little more and more easily. (translated from Dutch) (English) Het ...

Eigenaar (Owner)

6 months ago

Verified

... The biggest advantage is that you have blocked the agenda for all bookings. In addition, I can lead customers to my own website a little more and more easily. (translated from Dutch) (English) Het ...

General Manager

5 months ago

Verified

... Clear, fine system. Looks neat and tidy. Anyone on the staff can work with it. Original: Overzichtelijk, fijn systeem. Ziet er keurig netjes uit. Iedereen van het personeel kan er mee werken. ...

Owner

4 months ago

Verified

... I wanted to change the conformation e-mail that is being send out towards my guests, but that has been taken care of. ...

Owner

4 months ago

Verified

... I wanted to change the conformation e-mail that is being send out towards my guests, but that has been taken care of. ...

Owner

5 months ago

Verified

... The channel manager is what I like the most about the system. Everything is accessible from one log-in. Also the help from the customer succes team is very appreciated. ...

Manager

8 months ago

Verified

... I like everything, especially that I get notifications on my phone when I receive a new booking. I also like that booking confirmations are sent automatically and that the system is easy to use and ...

Owner

9 months ago

Verified

... Sometimes problem solving can get quite technical, so I would like it if the customer succes team assist me even more in these kind of situations. ...

Owner

9 months ago

Verified

... Sometimes problem solving can get quite technical, so I would like it if the customer succes team assist me even more in these kind of situations. ...

Owner

3 months ago

Verified

... I have been using it for a short time but the aspect I like the most about the system is that it is all inclusive and therefore with a single access I can manage all aspects of daily activity. I am ...

Owner

3 months ago

Verified

... I have been using it for a short time but the aspect I like the most about the system is that it is all inclusive and therefore with a single access I can manage all aspects of daily activity. I am satisfied with the availability of the assistance ...

Owner

3 months ago

Verified

... I have been using it for a short time but the aspect I like the most about the system is that it is all inclusive and therefore with a single access I can manage all aspects of daily activity. I am satisfied with the availability of the assistance included ...

Owner

3 months ago

Verified

... I have been using it for a short time but the aspect I like the most about the system is that it is all inclusive and therefore with a single access I can manage all aspects of daily activity. I am satisfied with the availability ...

Manager

8 months ago

Verified

... - Every now and then there are system bugs that needs some improvement. - It feels that sometimes the responses to queries are a bit vague. ...

Manager

8 months ago

Verified

... - Every now and then there are system bugs that needs some improvement. - It feels that sometimes the responses to queries are a bit vague. ...

Manager

8 months ago

Verified

... - Every now and then there are system bugs that needs some improvement. - It feels that sometimes the responses to queries are a bit vague. ...

Manager

8 months ago

Verified

... Really easy to use! ...

Manager

3 months ago

Verified

... If there are changes, it should be pointed out exactly what these changes contain. Umlauts are also not copied correctly from booking.com. Original: Wenn es Änderungen gibt, dann sollte darauf ...

Manager

3 months ago

Verified

... If there are changes, it should be pointed out exactly what these changes contain. Umlauts are also not copied correctly from booking.com. Original: Wenn es Änderungen gibt, dann sollte darauf ...

Owner

3 months ago

Verified

... I think the accessibility of the service should be improved, and I would like if I could change the address on final invoices. Original: Ik vind dat de bereikbaarheid van de service verbeterd zou ...

Owner

7 months ago

Verified

... The communication towards me could be better. I was strongly advised by RoomRaccoon to move to another payment platform of RoomRaccoon. ...

Sales and Events Manager

2 months ago

Verified

... I am just a bit concerned about security as you could easily delete a payment without a managers password which is a bit worrying. The reports arent easy to use and a bit confusing. ...

Sales and Events Manager

2 months ago

Verified

... I am just a bit concerned about security as you could easily delete a payment without a managers password which is a bit worrying. The reports arent easy to use and a bit confusing. ...

Owner

4 months ago

Verified

... Starting with RoomRaccoon was a difficult process. When you have a lot of technical questions, it is sometimes difficult to understand everything. An extra script with answers would be ...

Owner

4 months ago

Verified

... Starting with RoomRaccoon was a difficult process. When you have a lot of technical questions, it is sometimes difficult to understand everything. An extra script with answers would be ...

Owner

4 months ago

Verified

... Starting with RoomRaccoon was a difficult process. When you have a lot of technical questions, it is sometimes difficult to understand everything. An extra script with answers would be ...

Owner

4 months ago

Verified

... In the past there have been failures, where it is nice to get feedback / verification from RoomRaccoon earlier. Original: In het verleden zijn er weleens storingen geweest, waarbij het fijn is om ...

Owner

4 months ago

Verified

... In the past there have been failures, where it is nice to get feedback / verification from RoomRaccoon earlier. Original: In het verleden zijn er weleens storingen geweest, waarbij het fijn is om ...

Owner

4 months ago

Verified

... In the past there have been failures, where it is nice to get feedback / verification from RoomRaccoon earlier. Original: In het verleden zijn er weleens storingen geweest, waarbij het fijn is om ...

Owner

4 months ago

Verified

... Thanks to the system, I have a quick and up-to-date insight into the reservations, as well as up-to-date insight into the turnover of my company. Original: Dankzij het systeem heb ik snel en actueel ...

owner

6 months ago

Verified

... Costumer support could be better as they always use technical language and for me it is not always easy to understand. ...

Manager

4 months ago

Verified

... The program is very intuitive, not only visually, but also to know what needs to be done to update reservations and information. The helpcenter is also very complete and with a lot of information on ...

Manager

4 months ago

Verified

... As they are constantly innovating and improving the program, sometimes language errors or computer bugs may appear. It would be nice if sometimes, instead of adding features, they focused on fixing ...

Manager

4 months ago

Verified

... The program is very intuitive, not only visually, but also to know what needs to be done to update reservations and information. The helpcenter is also very complete and with a lot of information on ...

Dirección

5 months ago

Verified

... The connection with the page is very fast and the changes are immediate. RoomRaccoon in general has improved a lot after assigning a person to solve the doubts. When you have any questions, you just ...

Dirección

5 months ago

Verified

... The connection with the page is very fast and the changes are immediate. RoomRaccoon in general has improved a lot after assigning a person to solve the doubts. When you have any questions, you just ...

Hotel Manager

5 months ago

Verified

... Much easier to deal with than our previous system. Lots of options and innovations all the time. It works very nicely. Very nice are the options to download and print all lists of, for example, ...

Inhaber & Chef

2 months ago

Verified

... Due to the growth of RoomRaccoon, it has not been that easy to reach customer support for a few months. Otherwise everything fits perfectly. ...

Landgoed eigenaar

2 months ago

Verified

... We are still fairly new users of RoomRaccoon, and at the moment we don't have much to complain about! ...

Manager

4 months ago

Verified

... At this time I do not find things to improve. They will surely arise in the future, but Roomraccoon is always attentive to suggestions and proposed improvements. ...

Owner

4 months ago

Verified

... The reporting system could be improved, especially in the option of available reports, viewing them and the information given. Customer support could be improved, mostly response time. Also fixing ...

Owner

9 months ago

Verified

... All-in-one system but regular hickups and slow solutions. ...

Owner

9 months ago

Verified

... System issues are too often and solutions take too long. Payment conditions are ridiculous. 7 days, a financial penalty and a system blockage shortly afterwards, even though they send me a wrong invoice and neglected to explain ...

Diretor

3 months ago

Verified

... After training with a great trainer, the program has proven to be very easy to use. Complete, I don't waste time with SEF and INE, ROOMRACCOON takes care of everything! Impeccable reservation ...

Diretor

3 months ago

Verified

... After training with a great trainer, the program has proven to be very easy to use. Complete, I don't waste time with SEF and INE, ROOMRACCOON takes care of everything! Impeccable reservation management. 5 ...

Diretor

3 months ago

Verified

... After training with a great trainer, the program has proven to be very easy to use. Complete, I don't waste time with SEF and INE, ROOMRACCOON takes care of everything! Impeccable reservation management. 5-star ...

gerente

2 months ago

Verified

... PARTNER OF EXCELLENCE ...

gerente

2 months ago

Verified

... The initial configuration was very intuitive and the sales team was excellent, from Catarina Capone in after-sales support, to João Brito, in all the help with configuration and training... I ...

gerente

2 months ago

Verified

... The initial configuration was very intuitive and the sales team was excellent, from Catarina Capone in after-sales support, to João Brito, in all the help with configuration and training... I ...

gerente

2 months ago

Verified

... Some improvements in the speed of connection with OTAS and in the APP via push, delay in communication, for example, from the Booking app to the program. the price of RaccoonPay should be less. the cost of the taxes are very big in this area. thw support team should answer ...

Gestora Operacional

2 months ago

Verified

... There is no 24-hour support, not even during the weekend. I have had a problem during the weekend and no one was there to help me immediately, only by email, but it ends up taking a while. ...

Gestora Operacional

2 months ago

Verified

... Very practical and easy to use. It has several features that make the day-to-day life of a hotelier much easier. The reports it presents have very relevant data for evaluating the property. I highly ...

Gestora Operacional

2 months ago

Verified

... There is no 24-hour support, not even during the weekend. I have had a problem during the weekend and no one was there to help me immediately, only by email, but it ends up taking a while. ...

Gestora Operacional

2 months ago

Verified

... There is no 24-hour support, not even during the weekend. I have had a problem during the weekend and no one was there to help me immediately, only by email, but it ends up taking a while. ...

Property Owner

2 months ago

Verified

... The human support is very minimal and one is left to really learn the software without much support. I think it may be that the team is much smaller than Cloudbeds and therefore cannot manage the ...

Property Owner

2 months ago

Verified

... The human support is very minimal and one is left to really learn the software without much support. I think it may be that the team is much smaller than Cloudbeds and therefore cannot manage the ...

Director

2 months ago

Verified

... Honesty and communication are the main improvements. Had they simply said that 2 of the functions essential to our decision making process weren't possible, we'd have had a great impression. Software isn't for everyone, but having read other reviews, it seems the company is happy to mis-sell and only admit to the products failings just before going live, hoping that you'll have invested so much time into it, that you'll just accept it. Basic functions such as being able to pre-authorise cards during check-in, or using their own terminal, aren't possible. This is even more galling when you realise that they've only promised you this, so they can send you their own terminal, that has some of the highest processing fees I've ever seen. To highlight how clearly this was mis-sold, without the pre-auth function, I'd have to actively be choosing to pay nearly 4x the processing fees of my existing card provider, just so the amount on the card machine is pre-filled from RoomRaccoon. I doubt anyone in business could justify this. The housekeeping app is little more than a single timer. There's no native app, just a web page, no real user-level access control, and is frankly extremely expensive for what it can do, compared to other products on the market. I could even excuse all of this though, and was prepared to just move on having learned my lesson, had the company simply refunded me the very high implementation fee, and cancelled our contract. Short of this, they won't even reply to emails now, and rather than parting ways amicably, we're now having to incur even more costs as a small independent hotel, instructing solicitors and pursuing legal ...

Director

2 months ago

Verified

... A basic product, fraudulently mis-sold, backed up with poor communication and still no refund. ...

Personal assistant

2 months ago

Verified

... The Room Raccoon system takes the hassle out of the booking system. It allows all booking platforms to conform into one, making it far smoother for the co-ordinator of the bookings. ...

Personal assistant

2 months ago

Verified

... Honestly, Iam happy with all the Room Raccoon functionalities, and cannot think of anything I would improve at this stage. ...

Director

2 months ago

Verified

... The interface is intuitive and easy to navigate, making it accessible for our entire staff, from front desk to housekeeping. Training new employees has become a breeze! Frank Cachia has been so ...

Director

2 months ago

Verified

... The interface is intuitive and easy to navigate, making it accessible for our entire staff, from front desk to housekeeping. Training new employees has become a breeze! Frank Cachia has been so ...

Director

2 months ago

Verified

... The interface is intuitive and easy to navigate, making it accessible for our entire staff, from front desk to housekeeping. Training new employees has become a breeze! Frank Cachia has been so wonderful and helpful with our move ...

Owner

1 months ago

Verified

... Navigating support is effortless with the RoomRaccoon team. They are always there promptly assisting with any question. Exceptional customer service is key to our successful partnership. ...

Owner

1 months ago

Verified

... Faster communication with tech support. Importing of OTA to be accurate with the booking amount. Phone access if we have any issues that come up. ...

FD

1 months ago

Verified

... Currently on reports I'm that one person who's not good with math's and this has made me very particular in dealing with figures I calculate the daily revenue manually and at the same time check the calculator ...

FD

1 months ago

Verified

... Having previously worked in a place without hotel management systems and strained myself a lot working an extra mile to keep updated with bookings, invoicing and daily reports. I would like to applaud Room Raccoon for this amazing software ...

General Manager/ Head of Finance & Operations

25 days ago

Verified

... RoomRaccoon has been a fantastic addition to our property management process. The system is incredibly intuitive, making it easy for our team to handle reservations, payments, and reports effortlessly. The channel manager ensures we’re always up to date across all platforms, minimizing errors and maximizing occupancy. One of my favorite features is the automated communication with guests—it has made a huge difference in providing a seamless experience for them. The reporting tools are also top-notch, giving us valuable insights to improve our operations. The customer support is phenomenal ...

Owner

25 days ago

Verified

... Streamlined from website to the booking system so feels familiar to the guest. Multilingual correspondence. Reporting system with various options ...

Owner

25 days ago

Verified

... Possible contact via WhatsApp to allow ease of contact. Do appreciate the callbacks and responses to the ticket system though ...

Revenue Manager

2 months ago

Verified

... Als betalingen geautomatiseerd zouden kunnen worden en als prijzen per kamer beheerd zouden kunnen worden ...

Revenue Manager

2 months ago

Verified

... Als betalingen geautomatiseerd zouden kunnen worden en als prijzen per kamer beheerd zouden kunnen worden ...

Revenue Manager

2 months ago

Verified

... If the ccs could still be taxed automatically, that would be great. It would also be nice if you could link price types across room types. Original: Als de ccs nog geautomatiseerd belast kunnen ...

Revenue Manager

2 months ago

Verified

... If the ccs could still be taxed automatically, that would be great. It would also be nice if you could link price types across room types. Original: Als de ccs nog geautomatiseerd belast kunnen ...

General Manager

5 months ago

Verified

... I would like a direct debit for the payments, because now I have to log in Original: Ik zou graag een automatisch incasso willen voor de betalingen, want nu moet ik inloggen ...

Owner

1 months ago

Verified

... Very automated and overall good experience ...

Owner

5 months ago

Verified

... I am actually very happy with the system. But RoomRaccoon is updating the system on a frequently basis, so when thing changes I need the help of the customer succes team. ...

Owner

5 months ago

Verified

... User-friendly system ...

Manager

3 months ago

Verified

... Creation of an app, that through the phone we can manage all the configurations of RoomRaccoon, without having to always access through the browser. Original: Criação de uma app, que através do ...

Manager

3 months ago

Verified

... Creation of an app, that through the phone we can manage all the configurations of RoomRaccoon, without having to always access through the browser. Original: Criação de uma app, que através do ...

Manager

8 months ago

Verified

... - Its so modern - I love the way that everything pulls through from the booking engine - Its really great that you can send automatic documents ...

Owner

4 months ago

Verified

... An easy to implement system where everything can be connected properly! Original: Een makkelijk uitvoerbaar systeem waar alles goed te koppelen is! ...

owner

6 months ago

Verified

... It is an easy software to work with. Very user friendly and practical system that is making my day easier. ...

Dirección

5 months ago

Verified

... When a client adds the option of a transfer, the notification arrives but not the flight data and the clients arrival time. You would also like to see an immediate cancel button added to the ...

Landgoed eigenaar

2 months ago

Verified

... RoomRaccoon works very well for us: before using the system we had to do everything manually around the reservations. Now we have more time for the guests and other matters. The system is very easy ...

Front office Manager

3 months ago

Verified

... I am completely satisfied with Roomraccoon. The software is very clearly laid out and easy to use. The channel manager also works smoothly and simplifies the management of various portals. The ...

gerente

2 months ago

Verified

... Some improvements in the speed of connection with OTAS and in the APP via push, delay in communication, for example, from the Booking app to the program. the price of RaccoonPay should be less. the ...

gerente

2 months ago

Verified

... Some improvements in the speed of connection with OTAS and in the APP via push, delay in communication, for example, from the Booking app to the program. the price of RaccoonPay should be less. the cost of the taxes are very big in this area. thw support team should answer faster to the tickets. i know that sometimes there are many companies that request support for everything, instead of trying to solve the problems by they own. i would like the price of the mensal billing to be cheaper... if its possible. the costs of maintaining a company this days are very high, so if we can save in some ways, it would be better. relating to the main board, i just would like the map of the property to be more intuitive, like a floor plan, so we can easily look at the total property and relocate the guests, according to their requests and needs. if we could put our floor plan on the program, it provided us a better look at our property and make the modifications we like, change rooms, relocate guests, block the floors for maintenance. if we could put more interactive links to the page were we have our products, so we can sell more products, giving us a larger input to our sales. i think we could also have a 3D image of the property inputed to the room images, like a video. with that input, guests can really have an idea of the hotel our place they are going to visit, and we could show some options of decoration for some specific dates, like corporative events, Saint Valentines Day, events, meeting, etc... Some improvements of the marketing ...

gerente

2 months ago

Verified

... The initial configuration was very intuitive and the sales team was excellent, from Catarina Capone in after-sales support, to João Brito, in all the help with configuration and training... I ...

General Manager

1 months ago

Verified

... RoomRaccoon has completely transformed our hotel operations, providing several features that streamline our workflow. The seamless integration with Xero has eliminated much of the manual processing ...

General Manager

1 months ago

Verified

... RoomRaccoon has completely transformed our hotel operations, providing several features that streamline our workflow. The seamless integration with Xero has eliminated much of the manual processing ...

General Manager

1 months ago

Verified

... RoomRaccoon has completely transformed our hotel operations, providing several features that streamline our workflow. The seamless integration with Xero has eliminated much of the manual processing ...

FD

1 months ago

Verified

... Having previously worked in a place without hotel management systems and strained myself a lot working an extra mile to keep updated with bookings, invoicing and daily reports. I would like to ...

FD

1 months ago

Verified

... Having previously worked in a place without hotel management systems and strained myself a lot working an extra mile to keep updated with bookings, invoicing and daily reports. I would like to ...

Owner / GM

1 months ago

Verified

... RoomRaccoon is a simple and effective hotel management system that saves time by keeping everything we need in one place, with a fantastic support team always ready to help—although enhanced ...

Geschäftsführerin

3 months ago

Verified

... There is nothing to improve in my eyes - it is thought of everything. We are 100% satisfied. An already integrated POS system - that might be something :-) But you can already connect with everything ...

Geschäftsführerin

3 months ago

Verified

... RoomRaccoon is the perfect booking engine for us. It was really thought of everything and responds very flexibly and quickly to questions. All in one and very well implemented - and at a very fair ...

Geschäftsführerin

3 months ago

Verified

... There is nothing to improve in my eyes - it is thought of everything. We are 100% satisfied. An already integrated POS system - that might be something :-) But you can already connect with everything ...

Revenue Manager

2 months ago

Verified

... If the ccs could still be taxed automatically, that would be great. It would also be nice if you could link price types across room types. Original: Als de ccs nog geautomatiseerd belast kunnen ...

Revenue Manager

2 months ago

Verified

... If the ccs could still be taxed automatically, that would be great. It would also be nice if you could link price types across room types. Original: Als de ccs nog geautomatiseerd belast kunnen ...

Eigenaar (Owner)

6 months ago

Verified

... The database that you have in the system should be a bit more extensive so that you can do all your marketing with it. for example with a mass mailing or a link with another mail package. (translated ...

Eigenaar (Owner)

6 months ago

Verified

... The database that you have in the system should be a bit more extensive so that you can do all your marketing with it. for example with a mass mailing or a link with another mail package. (translated ...

Eigenaar (Owner)

6 months ago

Verified

... The database that you have in the system should be a bit more extensive so that you can do all your marketing with it. for example with a mass mailing or a link with another mail package. (translated ...

Owner

4 months ago

Verified

... Efficient and easy to use ...

Owner

9 months ago

Verified

... The offer of connections to the OTAs could be larger. It would help to get more visibility on more international OTAs ...

Owner

9 months ago

Verified

... The offer of connections to the OTAs could be larger. It would help to get more visibility on more international OTAs ...

Owner

9 months ago

Verified

... The offer of connections to the OTAs could be larger. It would help to get more visibility on more international OTAs ...

Owner

9 months ago

Verified

... The offer of connections to the OTAs could be larger. It would help to get more visibility on more international OTAs ...

Owner

9 months ago

Verified

... It's an all in one software and I do not need to have more than one software to manage my property ...

Front Desk Agent

3 months ago

Verified

... You could have more direct connections to other sales channels and OTAs directly from the program instead of using an intermediary. Original: Podia ter mais ligações directas a outros canais de ...

Front Desk Agent

3 months ago

Verified

... You could have more direct connections to other sales channels and OTAs directly from the program instead of using an intermediary. Original: Podia ter mais ligações directas a outros canais de ...

Manager

3 months ago

Verified

... If there are changes, it should be pointed out exactly what these changes contain. Umlauts are also not copied correctly from booking.com. Original: Wenn es Änderungen gibt, dann sollte darauf ...

Owner

1 months ago

Verified

... The reservation agenda is easy to use and very clear. In one go you can see a clear overview of all the reservations. It is also nice that we can connect with cashdesk systems for restaurants ...

Owner

1 months ago

Verified

... The reservation agenda is easy to use and very clear. In one go you can see a clear overview of all the reservations. It is also nice that we can connect with cashdesk systems for restaurants ...

Owner

4 months ago

Verified

... An easy to implement system where everything can be connected properly! Original: Een makkelijk uitvoerbaar systeem waar alles goed te koppelen is! ...

Owner

4 months ago

Verified

... Everything is linked in RoomRaccoon, which is very convenient to work with. The system is easy to implement and submitting the online booking ensures that the system helps us further in our daily ...

Owner

4 months ago

Verified

... An easy to implement system where everything can be connected properly! Original: Een makkelijk uitvoerbaar systeem waar alles goed te koppelen is! ...

Owner

4 months ago

Verified

... An easy to implement system where everything can be connected properly! Original: Een makkelijk uitvoerbaar systeem waar alles goed te koppelen is! ...

Dirección

5 months ago

Verified

... When a client adds the option of a transfer, the notification arrives but not the flight data and the clients arrival time. You would also like to see an immediate cancel button added to the ...

Hotel Manager

5 months ago

Verified

... Much easier to deal with than our previous system. Lots of options and innovations all the time. It works very nicely. Very nice are the options to download and print all lists of, for example, ...

Hotel Manager

5 months ago

Verified

... Much easier to deal with than our previous system. Lots of options and innovations all the time. It works very nicely. Very nice are the options to download and print all lists of, for example, ...

Inhaber & Chef

2 months ago

Verified

... With RoomRaccoon you no longer have to worry about your hotel processes. The program runs smoothly and is constantly being improved. For example, the ability to set multiple languages or general ...

Owner

9 months ago

Verified

... The best thing is that everything is in one system. Booking engine, Channel manager, reservation management, accounting, payment provider. Navigation is quite intuitive. Integration with RaccoonPay ...

Owner

9 months ago

Verified

... The best thing is that everything is in one system. Booking engine, Channel manager, reservation management, accounting, payment provider. Navigation is quite intuitive. Integration with RaccoonPay ...

Manager

3 months ago

Verified

... They could improve the interface with other platforms they partner with. From our experience, there is still some work to be done. ...

Manager

3 months ago

Verified

... They could improve the interface with other platforms they partner with. From our experience, there is still some work to be done. ...

Manager

3 months ago

Verified

... They could improve the interface with other platforms they partner with. From our experience, there is still some work to be done. ...

gerente

2 months ago

Verified

... Some improvements in the speed of connection with OTAS and in the APP via push, delay in communication, for example, from the Booking app to the program. the price of RaccoonPay should be less. the ...

gerente

2 months ago

Verified

... PARTNER OF EXCELLENCE ...

gerente

2 months ago

Verified

... Some improvements in the speed of connection with OTAS and in the APP via push, delay in communication, for example, from the Booking app to the program. the price of RaccoonPay should be less. the ...

gerente

2 months ago

Verified

... Some improvements in the speed of connection with OTAS and in the APP via push, delay in communication, for example, from the Booking app to the program. the price of RaccoonPay should be less. the ...

gerente

2 months ago

Verified

... Some improvements in the speed of connection with OTAS and in the APP via push, delay in communication, for example, from the Booking app to the program. the price of RaccoonPay should be less. the ...

Property Owner

2 months ago

Verified

... The software is very versatile, and the message automation saves us a lot of time. The Channel Manager is very important to how we work and the add-ons function has a lot of potential once we figure ...

Property Owner

2 months ago

Verified

... The software is very versatile, and the message automation saves us a lot of time. The Channel Manager is very important to how we work and the add-ons function has a lot of potential once we figure ...

Director

2 months ago

Verified

... Honesty and communication are the main improvements. Had they simply said that 2 of the functions essential to our decision making process weren't possible, we'd have had a great impression. Software isn't for everyone, but having read other reviews, it seems the company is happy to mis-sell and only admit to the products failings just before going live, hoping that you'll have invested so much time into it, that you'll just accept it. Basic functions such as being able to pre-authorise cards during check-in, or using their own terminal, aren't possible. This is even more galling when you realise that they've only promised you this, so they can send you their own terminal, that has some of the highest processing fees I've ever seen. To highlight how clearly this was mis-sold, without the pre-auth function, I'd have to actively be choosing to pay nearly 4x the processing fees of my existing ...

Personal assistant

2 months ago

Verified

... The Room Raccoon system takes the hassle out of the booking system. It allows all booking platforms to conform into one, making it far smoother for the co-ordinator of the bookings. ...

General Manager

1 months ago

Verified

... RoomRaccoon has completely transformed our hotel operations, providing several features that streamline our workflow. The seamless integration with Xero has eliminated much of the manual processing ...

General Manager

1 months ago

Verified

... RoomRaccoon has completely transformed our hotel operations, providing several features that streamline our workflow. The seamless integration with Xero has eliminated much of the manual processing ...

General Manager

1 months ago

Verified

... While RoomRaccoon is an incredibly robust platform, there are a few areas where it could improve. First, the integration with Agoda needs some attention, as the availability and rates don’t always sync as smoothly as they do with other platforms. This syncing issue, while not unique to RoomRaccoon, can occasionally lead to discrepancies that require manual corrections. Improving this integration would make a significant difference in our overall workflow. Another improvement could be the addition of more advanced reporting and analytics. While the current reporting features are useful, having the ability to customize reports and dive deeper into guest behavior and financial trends would help us make even more data-driven decisions. For instance, being able to create custom reports to track specific key performance indicators (KPIs) over time would be a game-changer for our revenue management and marketing strategies. Additionally, more detailed insights into guest preferences and booking patterns would help us tailor our services and upsell opportunities even further. Despite these small areas for improvement, RoomRaccoon continues to be an invaluable tool for our hotel. The ease of use, coupled with the powerful ...

Owner

1 months ago

Verified

... Faster communication with tech support. Importing of OTA to be accurate with the booking amount. Phone access if we have any issues that come up. ...

Group General Manager/ Head Of Finance & Operations

25 days ago

Verified

... We've been using RoomRaccoon, and it has completely transformed the way we manage our property. From its user-friendly interface to its seamless integration with various booking platforms, everything ...

Owner

25 days ago

Verified

... Possible contact via WhatsApp to allow ease of contact. Do appreciate the callbacks and responses to the ticket system though ...

Owner

25 days ago

Verified

... Streamlined from website to the booking system so feels familiar to the guest. Multilingual correspondence. Reporting system with various options ...

Geschäftsführerin

3 months ago

Verified

... RoomRaccoon is the perfect booking engine for us. It was really thought of everything and responds very flexibly and quickly to questions. All in one and very well implemented - and at a very fair ...

Geschäftsführerin

3 months ago

Verified

... There is nothing to improve in my eyes - it is thought of everything. We are 100% satisfied. An already integrated POS system - that might be something :-) But you can already connect with everything ...

Geschäftsführerin

3 months ago

Verified

... There is nothing to improve in my eyes - it is thought of everything. We are 100% satisfied. An already integrated POS system - that might be something :-) But you can already connect with everything ...

Owner

4 months ago

Verified

... The biggest advantages of using RoomRaccoon is the ease of use. Also, I used to work with pen and paper, so I save a lot of time now. ...

Manager

8 months ago

Verified

... Overall really happy with the system ...

Owner

9 months ago

Verified

... Everything is in one software ...

Manager

3 months ago

Verified

... Simple and intuitive and with a good response time at the support level Original: Simples e intuitivo e com um bom tempo de resposta ao nivel de suporte ...

Manager

3 months ago

Verified

... The ease of the platform itself, to access all menus. The speed in response every time we need a contact. A good quality / price ratio Original: A facilidade da plataforma em si, para aceder a todos ...

Owner

3 months ago

Verified

... I have been using it for a short time but the aspect I like the most about the system is that it is all inclusive and therefore with a single access I can manage all aspects of daily activity. I am satisfied with the availability of the assistance included ...

Manager

3 months ago

Verified

... It's a very complex question. What I like most is the fact that there has never been a breakdown, whether from a cell phone or a computer. Original: Das ist eine sehr komplexe Frage. Am meisten ...

Manager

3 months ago

Verified

... It's a very complex question. What I like most is the fact that there has never been a breakdown, whether from a cell phone or a computer. Original: Das ist eine sehr komplexe Frage. Am meisten ...

Owner

3 months ago

Verified

... I think the accessibility of the service should be improved, and I would like if I could change the address on final invoices. Original: Ik vind dat de bereikbaarheid van de service verbeterd zou ...

Owner

4 months ago

Verified

... I would like to have an option to add notes to a reservation since we have a lot of loyal guest. ...

Sales and Events Manager

2 months ago

Verified

... I am just a bit concerned about security as you could easily delete a payment without a managers password which is a bit worrying. The reports arent easy to use and a bit confusing. ...

Sales and Events Manager

2 months ago

Verified

... I am just a bit concerned about security as you could easily delete a payment without a managers password which is a bit worrying. The reports arent easy to use and a bit confusing. ...

Sales and Events Manager

2 months ago

Verified

... I am just a bit concerned about security as you could easily delete a payment without a managers password which is a bit worrying. The reports arent easy to use and a bit confusing. ...

Owner

4 months ago

Verified

... Everything is linked in RoomRaccoon, which is very convenient to work with. The system is easy to implement and submitting the online booking ensures that the system helps us further in our daily ...

Owner

4 months ago

Verified

... Thanks to the system, I have a quick and up-to-date insight into the reservations, as well as up-to-date insight into the turnover of my company. Original: Dankzij het systeem heb ik snel en actueel ...

Dirección

5 months ago

Verified

... The connection with the page is very fast and the changes are immediate. RoomRaccoon in general has improved a lot after assigning a person to solve the doubts. When you have any questions, you just ...

Inhaber & Chef

2 months ago

Verified

... Due to the growth of RoomRaccoon, it has not been that easy to reach customer support for a few months. Otherwise everything fits perfectly. ...

Landgoed eigenaar

2 months ago

Verified

... RoomRaccoon is a very favorable system! ...

Manager

4 months ago

Verified

... 1. They are always available to answer questions and queries. 2. The training course was very instructive and enlightening.3. It has facilitated the management of my establishment in all areas. ...

Manager

4 months ago

Verified

... 1. They are always available to answer questions and queries. 2. The training course was very instructive and enlightening.3. It has facilitated the management of my establishment in all areas. ...

Owner

9 months ago

Verified

... The best thing is that everything is in one system. Booking engine, Channel manager, reservation management, accounting, payment provider. Navigation is quite intuitive. Integration with RaccoonPay ...

Manager

3 months ago

Verified

... Timely support. Nice, simple and functional structure. It's easy to work with. I've been working with Roomraccoon for over 3 years and will continue to do so as long as the prices don't increase ...

Manager

3 months ago

Verified

... Timely support. Nice, simple and functional structure. It's easy to work with. I've been working with Roomraccoon for over 3 years and will continue to do so as long as the prices don't increase ...

Manager

3 months ago

Verified

... The price could be a little cheaper and when booking, email registration could be made optional. Otherwise, there is a possibility that the guest could book a different hotel when they leave the ...

Diretor

3 months ago

Verified

... It is necessary to guarantee a minimum of 75% of the eligible transaction volume through RaccoonPay. It could be a little less.... ...

Diretor

3 months ago

Verified

... Very positive experience! ...

Diretor

3 months ago

Verified

... It is necessary to guarantee a minimum of 75% of the eligible transaction volume through RaccoonPay. It could be a little less.... ...

Diretor

3 months ago

Verified

... It is necessary to guarantee a minimum of 75% of the eligible transaction volume through RaccoonPay. It could be a little less.... ...

Diretor

3 months ago

Verified

... It is necessary to guarantee a minimum of 75% of the eligible transaction volume through RaccoonPay. It could be a little less.... ...

gerente

2 months ago

Verified

... Some improvements in the speed of connection with OTAS and in the APP via push, delay in communication, for example, from the Booking app to the program. the price of RaccoonPay should be less. the ...

gerente

2 months ago

Verified

... Some improvements in the speed of connection with OTAS and in the APP via push, delay in communication, for example, from the Booking app to the program. the price of RaccoonPay should be less. the cost ...

gerente

2 months ago

Verified

... Some improvements in the speed of connection with OTAS and in the APP via push, delay in communication, for example, from the Booking app to the program. the price of RaccoonPay should be less. the cost of the taxes are very big in this area. thw support team should answer faster to the tickets. i know that sometimes there are many companies that request support for everything, instead of trying to solve the problems by they own. i would like the price of the mensal ...

gerente

2 months ago

Verified

... PARTNER OF EXCELLENCE ...

Director

2 months ago

Verified

... A basic product, fraudulently mis-sold, backed up with poor communication and still no refund. ...

Director

2 months ago

Verified

... A basic product, fraudulently mis-sold, backed up with poor communication and still no refund. ...

Director

2 months ago

Verified

... Honesty and communication are the main improvements. Had they simply said that 2 of the functions essential to our decision making process weren't possible, we'd have had a great impression. Software isn't for everyone, but having read other reviews, it seems the company is happy to mis-sell and only admit to the products failings just before going live, hoping that you'll have invested so much time into it, that you'll just accept it. Basic functions such as being able to pre-authorise cards during check-in, or using their own terminal, aren't possible. This is even more galling when you realise that they've only promised you this, so they can send you their own terminal, that has some of the high ...

Director

2 months ago

Verified

... Honesty and communication are the main improvements. Had they simply said that 2 of the functions essential to our decision making process weren't possible, we'd have had a great impression. Software isn't for everyone, but having read other reviews, it seems the company is happy to mis-sell and only admit to the products failings just before going live, hoping that you'll have invested so much time into it, that you'll just accept it. Basic functions such as being able to pre-authorise cards during check-in, or using their own terminal, aren't possible. This is even more galling when you realise that they've only promised you this, so they can send you their own terminal, that has some of the highest processing fees I've ever seen. To highlight how clearly this was mis-sold, without the pre-auth function, I'd have to actively be choosing to pay nearly 4x the processing fees of my existing card provider, just so the amount on the card machine is pre-filled from RoomRaccoon. I doubt anyone in business could justify this. The housekeeping app is little more than a single timer. There's no native app, just a web page, no real user-level access control, and is frankly extremely expensive for what it can do, compared to other products on the market. I could even excuse all of this though, and was prepared to just move on having learned my lesson, had the company simply refunded me the very high implementation ...

Director

2 months ago

Verified

... A basic product, fraudulently mis-sold, backed up with poor communication and still no refund. ...

Personal assistant

2 months ago

Verified

... Honestly, Iam happy with all the Room Raccoon functionalities, and cannot think of anything I would improve at this stage. ...

Personal assistant

2 months ago

Verified

... Honestly, Iam happy with all the Room Raccoon functionalities, and cannot think of anything I would improve at this stage. ...

General Manager

1 months ago

Verified

... RoomRaccoon has completely transformed our hotel operations, providing several features that streamline our workflow. The seamless integration with Xero has eliminated much of the manual processing we used to handle, saving us valuable time and reducing human error in our accounting. The competitor pricing tool is an absolute game-changer, allowing us to stay competitive without constant manual monitoring. We can adjust our rates quickly and effectively based on market trends, which has significantly ...

General Manager

1 months ago

Verified

... RoomRaccoon has completely transformed our hotel operations, providing several features that streamline our workflow. The seamless integration with Xero has eliminated much of the manual processing we used to handle, saving us valuable time and reducing human error in our accounting. The competitor pricing tool is an absolute game-changer, allowing us to stay competitive without constant manual monitoring. We can adjust our rates quickly and effectively based on market trends, which has significantly boosted our occupancy. The platform’s user-friendly interface makes it easy to manage bookings, rates, and availability from a single dashboard. Even staff members who are not tech-savvy find the system intuitive and easy to navigate. The SEO tools are fantastic for improving our online visibility, ensuring that our hotel appears higher in search results, leading to increased ...

General Manager

1 months ago

Verified

... RoomRaccoon has completely transformed our hotel operations, providing several features that streamline our workflow. The seamless integration with Xero has eliminated much of the manual processing we used to handle, saving us valuable time and reducing human error in our accounting. The competitor pricing tool is an absolute game-changer, allowing us to stay competitive without constant manual monitoring. We can adjust our rates quickly and effectively based on market trends, which has significantly boosted our occupancy. The platform’s user-friendly interface makes it easy to manage bookings, rates, and availability from a single dashboard. Even staff members who are not tech-savvy find the system intuitive and easy to navigate. The SEO tools are fantastic for improving our online visibility, ensuring that our hotel appears higher in search results, leading to increase ...

Owner

1 months ago

Verified

... Navigating support is effortless with the RoomRaccoon team. They are always there promptly assisting with any question. Exceptional customer service is key to our successful partnership. ...

FD

1 months ago

Verified

... Relevant hotel management system! ...

Owner / GM

1 months ago

Verified

... The ultimate hotel management solution! ...

Owner / GM

1 months ago

Verified

... Time saving simplicity with everything in one place. Efficient, comprehensive and backed by a great team. Effective communication and support. ...

Group General Manager/ Head Of Finance & Operations

25 days ago

Verified

... Excellent All-in-One Property Management Solution ...

Owner

25 days ago

Verified

... Possible contact via WhatsApp to allow ease of contact. Do appreciate the callbacks and responses to the ticket system though ...

Geschäftsführerin

3 months ago

Verified

... RoomRaccoon is the perfect booking engine for us (translated from German) (Original) RoomRaccoon ist für uns die perfekte Buchungsmaschine ...

Geschäftsführerin

3 months ago

Verified

... RoomRaccoon is the perfect booking engine for us. It was really thought of everything and responds very flexibly and quickly to questions. All in one and very well implemented - and at a very fair ...

Geschäftsführerin

3 months ago

Verified

... RoomRaccoon is the perfect booking engine for us. It was really thought of everything and responds very flexibly and quickly to questions. All in one and very well implemented - and at a very fair ...

Geschäftsführerin

3 months ago

Verified

... RoomRaccoon is the perfect booking engine for us. It was really thought of everything and responds very flexibly and quickly to questions. All in one and very well implemented - and at a very fair ...

Geschäftsführerin

3 months ago

Verified

... RoomRaccoon is the perfect booking engine for us. It was really thought of everything and responds very flexibly and quickly to questions. All in one and very well implemented - and at a very fair ...

Revenue Manager

2 months ago

Verified

... Het is simpel en overzichtelijk waardoor de medewerkers zich kunnen focusse ...

Revenue Manager

2 months ago

Verified

... Het is simpel en overzichtelijk waardoor de medewerkers zich kunnen focusse ...

Revenue Manager

2 months ago

Verified

... Als betalingen geautomatiseerd zouden kunnen worden en als prijzen per kamer beheerd zouden kunnen worden ...

Eigenaar (Owner)

6 months ago

Verified

... The database that you have in the system should be a bit more extensive so that you can do all your marketing with it. for example with a mass mailing or a link with another mail package. (translated ...

Eigenaar (Owner)

6 months ago

Verified

General Manager

5 months ago

Verified

... Clear, fine system. Looks neat! Original: Overzichtelijk, fijn systeem. Ziet er keurig netjes uit! ...

General Manager

5 months ago

Verified

... Clear, fine system. Looks neat and tidy. Anyone on the staff can work with it. Original: Overzichtelijk, fijn systeem. Ziet er keurig netjes uit. Iedereen van het personeel kan er mee werken. ...

Owner

1 months ago

Verified

... More advanced integrations with the current system for better communication. ...

Owner

5 months ago

Verified

... The channel manager is what I like the most about the system. Everything is accessible from one log-in. Also the help from the customer succes team is very appreciated. ...

Manager

8 months ago

Verified

... The app could be improved. It is not easy to assign bookings to a room because the button sometimes does not react. ...

Manager

3 months ago

Verified

... The ease of the platform itself, to access all menus. The speed in response every time we need a contact. A good quality / price ratio Original: A facilidade da plataforma em si, para aceder a todos ...

Manager

3 months ago

Verified

... Creation of an app, that through the phone we can manage all the configurations of RoomRaccoon, without having to always access through the browser. Original: Criação de uma app, que através do ...

Owner

3 months ago

Verified

... I like it because it's an all-in-one Original: Mi piace perché è un all-in-one ...

Owner

3 months ago

Verified

... I have been using it for a short time but the aspect I like the most about the system is that it is all inclusive and therefore with a single access I can manage all aspects of daily activity. I am ...

Owner

3 months ago

Verified

... I have been using it for a short time but the aspect I like the most about the system is that it is all inclusive and therefore with a single access I can manage all aspects of daily activity. I am ...

Front Desk Agent

3 months ago

Verified

... I really like this software, especially because of the ease of learning day to day management in PMS and because its use is very intuitive. Original: Gosto muito deste software, especialmente por ...

Front Desk Agent

3 months ago

Verified

... I really like this software, especially because of the ease of learning day to day management in PMS and because its use is very intuitive. Original: Gosto muito deste software, especialmente por ...

Front Desk Agent

3 months ago

Verified

... I really like this software, especially because of the ease of learning day to day management in PMS and because its use is very intuitive. Original: Gosto muito deste software, especialmente por ...

Front Desk Agent

3 months ago

Verified

... I really like this software, especially because of the ease of learning day to day management in PMS and because its use is very intuitive. Original: Gosto muito deste software, especialmente por ...

Owner

3 months ago

Verified

... The system is very clear and makes it possible to access all reservations and manage them from a single log-in. ...

Owner

3 months ago

Verified

... RoomRaccoon is developing a lot of features and I find it hard to really deep-dive into those features and discover them. ...

Owner

3 months ago

Verified

... RoomRaccoon is developing a lot of features and I find it hard to really deep-dive into those features and discover them. ...

Owner

3 months ago

Verified

... The system is very clear and makes it possible to access all reservations and manage them from a single log-in. ...

Manager

3 months ago

Verified

... Never a breakdown Original: Nie ein Zusammenbruch ...

Owner

3 months ago

Verified

... For me, the RoomRaccoon system is very clear and that is why I find it easy to work with. Original: Voor mij is het systeem van RoomRaccoon heel overzichtelijk en daarom ik vind het makkelijk om er ...

Owner

3 months ago

Verified

... I think the accessibility of the service should be improved, and I would like if I could change the address on final invoices. Original: Ik vind dat de bereikbaarheid van de service verbeterd zou ...

Owner

3 months ago

Verified

... I think the accessibility of the service should be improved, and I would like if I could change the address on final invoices. Original: Ik vind dat de bereikbaarheid van de service verbeterd zou ...

Owner

3 months ago

Verified

... I think the accessibility of the service should be improved, and I would like if I could change the address on final invoices. Original: Ik vind dat de bereikbaarheid van de service verbeterd zou ...

Owner

4 months ago

Verified

... It's a very clear system and you have all the information you need from one log-in. You can directly see the status of the reservations ...

Geschäftsführer

10 months ago

Verified

... I think that blocking rooms could be a little more flexible, because if I block the occupancy plan, I can no longer book myself. Original: Ich finde, dass das blockieren von Zimmern etwas flexibler ...

Geschäftsführer

10 months ago

Verified

... I think that blocking rooms could be a little more flexible, because if I block the occupancy plan, I can no longer book myself. Original: Ich finde, dass das blockieren von Zimmern etwas flexibler ...

Geschäftsführer

10 months ago

Verified

... What I like most about RoomRaccoon is that it has always worked so far, offers a good overview. It's also very stylish. Original: An RoomRaccoon gefällt mir am meisten, dass es bisher eigentlich ...

Sales and Events Manager

2 months ago

Verified

... Fairly easy to use ...

Sales and Events Manager

2 months ago

Verified

... Its fairly easy to use and easy to learn and teach. The calendar looks good and the bookings are easy input. ...

Sales and Events Manager

2 months ago

Verified

... Its fairly easy to use and easy to learn and teach. The calendar looks good and the bookings are easy input. ...

Sales and Events Manager

2 months ago

Verified

... Fairly easy to use ...

Sales and Events Manager

2 months ago

Verified

... Fairly easy to use ...

Owner

1 months ago

Verified

... The reservation agenda is easy to use and very clear. In one go you can see a clear overview of all the reservations. It is also nice that we can connect with cashdesk systems for restaurants ...

Owner

1 months ago

Verified

... The reservation agenda is easy to use and very clear. In one go you can see a clear overview of all the reservations. It is also nice that we can connect with cashdesk systems for restaurants ...

Owner

4 months ago

Verified

... Everything is linked in RoomRaccoon, which is very convenient to work with. The system is easy to implement and submitting the online booking ensures that the system helps us further in our daily ...

Owner

4 months ago

Verified

... Fast and up-to-date insight Original: Snel en actueel inzicht ...

Owner

4 months ago

Verified

... Fast and up-to-date insight Original: Snel en actueel inzicht ...

Owner

4 months ago

Verified

... In the past there have been failures, where it is nice to get feedback / verification from RoomRaccoon earlier. Original: In het verleden zijn er weleens storingen geweest, waarbij het fijn is om ...

Owner

4 months ago

Verified

... Fast and up-to-date insight Original: Snel en actueel inzicht ...

Owner

4 months ago

Verified

... Fast and up-to-date insight Original: Snel en actueel inzicht ...

Owner

4 months ago

Verified

... Fast and up-to-date insight Original: Snel en actueel inzicht ...

Manager

4 months ago

Verified

... As they are constantly innovating and improving the program, sometimes language errors or computer bugs may appear. It would be nice if sometimes, instead of adding features, they focused on fixing ...

Manager

4 months ago

Verified

... As they are constantly innovating and improving the program, sometimes language errors or computer bugs may appear. It would be nice if sometimes, instead of adding features, they focused on fixing ...

Manager

4 months ago

Verified

... The program is very intuitive, not only visually, but also to know what needs to be done to update reservations and information. The helpcenter is also very complete and with a lot of information on ...

Manager

4 months ago

Verified

... The program is very intuitive, not only visually, but also to know what needs to be done to update reservations and information. The helpcenter is also very complete and with a lot of information on ...

Eigenaar

5 months ago

Verified

... Invoicing could be a bit clearer as far as we're concerned. There are some minor things with the booking channels that could be improved. ...

Dirección

5 months ago

Verified

... The connection with the page is very fast and the changes are immediate. RoomRaccoon in general has improved a lot after assigning a person to solve the doubts. When you have any questions, you just ...

Dirección

5 months ago

Verified

... When a client adds the option of a transfer, the notification arrives but not the flight data and the clients arrival time. You would also like to see an immediate cancel button added to the ...

Dirección

5 months ago

Verified

... When a client adds the option of a transfer, the notification arrives but not the flight data and the clients arrival time. You would also like to see an immediate cancel button added to the ...

Dirección

5 months ago

Verified

... The connection with the page is very fast and the changes are immediate. RoomRaccoon in general has improved a lot after assigning a person to solve the doubts. When you have any questions, you just ...

Hotel Manager

5 months ago

Verified

... Much better than my previous system ...

Hotel Manager

5 months ago

Verified

... Much easier to deal with than our previous system. Lots of options and innovations all the time. It works very nicely. Very nice are the options to download and print all lists of, for example, ...

Hotel Manager

5 months ago

Verified

... Much easier to deal with than our previous system. Lots of options and innovations all the time. It works very nicely. Very nice are the options to download and print all lists of, for example, ...

Hotel Manager

5 months ago

Verified

... Actually I have no feedback. The only thing I would like to see improved is that there will be an option in the reservation to give a percentage discount. At the moment you can only manually adjust ...

Hotel Manager

5 months ago

Verified

... Much easier to deal with than our previous system. Lots of options and innovations all the time. It works very nicely. Very nice are the options to download and print all lists of, for example, ...

Hotel Manager

5 months ago

Verified

... Much easier to deal with than our previous system. Lots of options and innovations all the time. It works very nicely. Very nice are the options to download and print all lists of, for example, ...

Hotel Manager

5 months ago

Verified

... Much easier to deal with than our previous system. Lots of options and innovations all the time. It works very nicely. Very nice are the options to download and print all lists of, for example, ...

Hotel Manager

5 months ago

Verified

... Much easier to deal with than our previous system. Lots of options and innovations all the time. It works very nicely. Very nice are the options to download and print all lists of, for example, Raccoonpay and Reservation ...

Inhaber & Chef

2 months ago

Verified

... RoomRaccoon runs smoothly and is constantly being improved ...

Inhaber & Chef

2 months ago

Verified

... RoomRaccoon runs smoothly and is constantly being improved ...

Manager

4 months ago

Verified

... Excellent for the 360 management of my tourist apartment complex ...

Manager

4 months ago

Verified

... 1. They are always available to answer questions and queries. 2. The training course was very instructive and enlightening.3. It has facilitated the management of my establishment in all areas. ...

Manager

4 months ago

Verified

... Excellent for the 360 management of my tourist apartment complex ...

Manager

4 months ago

Verified

... At this time I do not find things to improve. They will surely arise in the future, but Roomraccoon is always attentive to suggestions and proposed improvements. ...

Owner

4 months ago

Verified

... The reporting system could be improved, especially in the option of available reports, viewing them and the information given. Customer support could be improved, mostly response time. Also fixing errors takes a bit too long sometimes. English Translation: The reporting system could be improved, especially in the option of reports available, in viewing them and the information given. Service ...

Owner

9 months ago

Verified

... All-in-one system but regular hickups and slow solutions. ...

Owner

9 months ago

Verified

... System issues are too often and solutions take too long. Payment conditions are ridiculous. 7 days, a financial penalty and a system blockage shortly afterwards, even though they send me a wrong ...

Owner

9 months ago

Verified

... The best thing is that everything is in one system. Booking engine, Channel manager, reservation management, accounting, payment provider. Navigation is quite intuitive. Integration with RaccoonPay ...

Manager

3 months ago

Verified

... Timely support. Nice, simple and functional structure. It's easy to work with. I've been working with Roomraccoon for over 3 years and will continue to do so as long as the prices don't increase ...

Front office Manager

3 months ago

Verified

... I am completely satisfied with Roomraccoon. The software is very clearly laid out and easy to use. The channel manager also works smoothly and simplifies the management of various portals. The ...

Front office Manager

3 months ago

Verified

... I am completely satisfied with Roomraccoon. The software is very clearly laid out and easy to use. The channel manager also works smoothly and simplifies the management of various portals. The individual ...

Manager

3 months ago

Verified

... They could improve the interface with other platforms they partner with. From our experience, there is still some work to be done. ...

Diretor

3 months ago

Verified

... After training with a great trainer, the program has proven to be very easy to use. Complete, I don't waste time with SEF and INE, ROOMRACCOON takes care of everything! Impeccable reservation ...

gerente

2 months ago

Verified

... Some improvements in the speed of connection with OTAS and in the APP via push, delay in communication, for example, from the Booking app to the program. the price of RaccoonPay should be less. the cost of the taxes are very big in this area. thw support team should answer faster to the tickets. i know that sometimes there are many companies that request support for everything, instead of trying to solve the problems by they own. i would like the price of the mensal billing to be cheaper... if its possible. the costs of maintaining a company this days are very high, so if we can save in some ways, it would be better. relating to the main board, i just would like the map of the property to be more intuitive, like a floor plan, so we can easily look at the total property and relocate the guests, according to their requests and needs. if we could put our floor plan on the program, it provided us a better look at our property and make the modifications we like, change rooms, relocate guests, block the floors for maintenance. if we could put more interactive ...

gerente

2 months ago

Verified

... Some improvements in the speed of connection with OTAS and in the APP via push, delay in communication, for example, from the Booking app to the program. the price of RaccoonPay should be less. the cost of the taxes are very big in this area. thw support team should answer faster to the tickets. i know that sometimes there are many companies that request support for everything, instead of trying to solve the problems by they own. i would like the price of the mensal billing to be cheaper... if its possible. the costs of maintaining a company this days are very high, so if we can save in some ways, it would be better. relating to the main board, i just would like the map of the property to be more intuitive, like a floor plan, so we can easily look at the total property and relocate the guests, according to their requests and needs. if we could put our floor plan on the program, it provided us a better look at our property and make the modifications we like, change rooms, relocate guests, block the floors for maintenance. if we could put more interactive links to the page were we have our products, so we can sell more products, giving us a larger input to our sales. i think we could also have a 3D ...

gerente

2 months ago

Verified

... Some improvements in the speed of connection with OTAS and in the APP via push, delay in communication, for example, from the Booking app to the program. the price of RaccoonPay should be less. the cost of the taxes are very big in this area. thw support team should answer faster to the tickets. i know that sometimes there are many companies that request support for everything, instead of trying to solve the problems by they own. i would like the price of the mensal billing to be cheaper... if its possible. the costs of maintaining a company this days are very high, so if we can save in some ways, it would be better. relating to the main board, i just would like the map of the property to be more intuitive, like a floor plan, so we can easily look at the total property and relocate the guests, according to their requests and needs. if we could put our floor plan on the program, it provided us a better look at our property and make the modifications we like, change rooms, relocate guests, block the floors for maintenance. if we could put more interactive links to the page were we have our products, so we can sell more products, giving us a larger input to our sales. i think we could also have a 3D image of the property inputed to the room images, like a video. with that input, guests can really have an idea of the hotel our place they are going to visit, and we could show some options of decoration for some specific dates, like corporative events, Saint Valentines Day, events, meeting, etc... Some improvements of the marketing images can provide more reservations ...

Reservations Consultant

2 months ago

Verified

... Easy to process payments and refunds. easy to merge profiles and easy to create multiple bookings, best PMS i have ever worked on. Overall easy to understand ...

Reservations Consultant

2 months ago

Verified

... Easy to process payments and refunds. easy to merge profiles and easy to create multiple bookings, best PMS i have ever worked on. Overall easy to understand ...

Reservations Consultant

2 months ago

Verified

... Easy to process payments and refunds. easy to merge profiles and easy to create multiple bookings, best PMS i have ever worked on. Overall easy to understand ...

Reservations Consultant

2 months ago

Verified

... Timeline information could be improved , the most important information that is required is usually not available e.g remarks updates ...

Reservations Consultant

2 months ago

Verified

... Easy to process payments and refunds. easy to merge profiles and easy to create multiple bookings, best PMS i have ever worked on. Overall easy to understand ...

Reservations Consultant

2 months ago

Verified

... Easy to process payments and refunds. easy to merge profiles and easy to create multiple bookings, best PMS i have ever worked on. Overall easy to understand ...

Reservations Consultant

2 months ago

Verified

... Easy to process payments and refunds. easy to merge profiles and easy to create multiple bookings, best PMS i have ever worked on. Overall easy to understand ...

Gestora Operacional

2 months ago

Verified

... Very practical and functional reservations manager ...

Gestora Operacional

2 months ago

Verified

... Very practical and functional reservations manager ...

gerente

2 months ago

Verified

... It is very simple in its operation and applications in general are easy to learn, its use and easy to use on a daily basis. ...

Director

2 months ago

Verified

... A basic product, fraudulently mis-sold, backed up with poor communication and still no refund. ...

Director

2 months ago

Verified

... Honesty and communication are the main improvements. Had they simply said that 2 of the functions essential to our decision making process weren't possible, we'd have had a great impression. Software isn't for everyone, but having read other reviews, it seems the company is happy to mis-sell and only admit to the products failings just before going live, hoping that you'll have invested so much time into it, that you'll just accept it. Basic functions such as being able to pre-authorise cards during check-in, or using their own terminal, aren't possible. This is even more galling when you realise that they've only promised you this, so they can send you their own terminal, that has some of the highest processing fees I've ever seen. To highlight how clearly this was mis-sold, without the pre-auth function, I'd have to actively be choosing to pay nearly 4x the processing fees of my existing card provider, just so the amount on the card machine is pre-filled from RoomRaccoon. I doubt anyone in business could justify this. The housekeeping app is little more than a single timer. There's no native app, just a web page, no real user-level access control, and is frankly extremely expensive for what it can do, compared to other products on the market. I could even excuse all of this though, and was prepared to just move on having learned my lesson, had the company simply refunded me the very high implementation fee, and cancelled our contract. Short of this, they won't even reply ...

Director

2 months ago

Verified

... Honesty and communication are the main improvements. Had they simply said that 2 of the functions essential to our decision making process weren't possible, we'd have had a great impression. Software ...

Guesthouse Owner

2 months ago

Verified

... RoomRaccoon has helped us reduce manual errors by automating bookings across multiple platforms, saving us valuable time and minimizing over bookings. We’ve also benefited from their easy-to-use invoicing system, which simplifies ...

Personal assistant

2 months ago

Verified

... The Room Raccoon system takes the hassle out of the booking system. It allows all booking platforms to conform into one, making it far smoother for the co-ordinator of the bookings. ...

Director

2 months ago

Verified

... The interface is intuitive and easy to navigate, making it accessible for our entire staff, from front desk to housekeeping. Training new employees has become a breeze! Frank Cachia has been so ...

General Manager

1 months ago

Verified

... RoomRaccoon has completely transformed our hotel operations, providing several features that streamline our workflow. The seamless integration with Xero has eliminated much of the manual processing we used to handle, saving us valuable time and reducing human error in our accounting. The competitor pricing tool is an absolute game-changer, allowing us to stay competitive without constant manual monitoring. We can adjust our rates quickly and effectively based on market trends, which has significantly boosted our occupancy. The platform’s user-friendly interface makes it easy to manage bookings ...

FD

1 months ago

Verified

... Having previously worked in a place without hotel management systems and strained myself a lot working an extra mile to keep updated with bookings, invoicing and daily reports. I would like to ...

Owner / GM

1 months ago

Verified

... RoomRaccoon is a simple and effective hotel management system that saves time by keeping everything we need in one place, with a fantastic support team always ready to help—although enhanced accounting automation and more detailed ...

General Manager/ Head of Finance & Operations

25 days ago

Verified

... Outstanding PMS with Exceptional Features ...

General Manager/ Head of Finance & Operations

25 days ago

Verified

... Outstanding PMS with Exceptional Features ...

Owner

25 days ago

Verified

... Streamlined from website to the booking system so feels familiar to the guest. Multilingual correspondence. Reporting system with various options ...

Revenue Manager

2 months ago

Verified

... Het is simpel en overzichtelijk waardoor de medewerkers zich kunnen focusse ...

Revenue Manager

2 months ago

Verified

... It is very clear and user-friendly, so that employees can spend more time with guests. Original: Het is heel overzichtelijk en gebruiksvriendelijk waardoor de medewerkers meer tijd aan de gasten ...

Revenue Manager

2 months ago

Verified

... It is very clear and user-friendly, so that employees can spend more time with guests. Original: Het is heel overzichtelijk en gebruiksvriendelijk waardoor de medewerkers meer tijd aan de gasten ...

Eigenaar (Owner)

6 months ago

Verified

... The biggest advantage is that you have blocked the agenda for all bookings. In addition, I can lead customers to my own website a little more and more easily. (translated from Dutch) (English) Het ...

Eigenaar (Owner)

6 months ago

Verified

... The biggest advantage is that you have blocked the agenda for all bookings. In addition, I can lead customers to my own website a little more and more easily. (translated from Dutch) (English) Het ...

General Manager

5 months ago

Verified

... Clear, fine system. Looks neat! Original: Overzichtelijk, fijn systeem. Ziet er keurig netjes uit! ...

General Manager

5 months ago

Verified

... Clear, fine system. Looks neat! Original: Overzichtelijk, fijn systeem. Ziet er keurig netjes uit! ...

General Manager

5 months ago

Verified

... Clear, fine system. Looks neat! Original: Overzichtelijk, fijn systeem. Ziet er keurig netjes uit! ...

General Manager

5 months ago

Verified

... Clear, fine system. Looks neat! Original: Overzichtelijk, fijn systeem. Ziet er keurig netjes uit! ...

Owner

5 months ago

Verified

... The channel manager is what I like the most about the system. Everything is accessible from one log-in. Also the help from the customer succes team is very appreciated. ...

Manager

8 months ago

Verified

... The app could be improved. It is not easy to assign bookings to a room because the button sometimes does not react. ...

Manager

8 months ago

Verified

... The app could be improved. It is not easy to assign bookings to a room because the button sometimes does not react. ...

Manager

8 months ago

Verified

... Overall really happy with the system ...

Manager

8 months ago

Verified

... The app could be improved. It is not easy to assign bookings to a room because the button sometimes does not react. ...

Manager

3 months ago

Verified

... The ease of the platform itself, to access all menus. The speed in response every time we need a contact. A good quality / price ratio Original: A facilidade da plataforma em si, para aceder a todos ...

Manager

3 months ago

Verified

... The ease of the platform itself, to access all menus. The speed in response every time we need a contact. A good quality / price ratio Original: A facilidade da plataforma em si, para aceder a todos ...

Owner

3 months ago

Verified

... The aspect that I would like to see improved is that of having a real application that allows me to manage everything from mobile. Now the system is available with browser access, but I would like a ...

Owner

3 months ago

Verified

... I have been using it for a short time but the aspect I like the most about the system is that it is all inclusive and therefore with a single access I can manage all aspects of daily activity. I am ...

Owner

3 months ago

Verified

... I have been using it for a short time but the aspect I like the most about the system is that it is all inclusive and therefore with a single access I can manage all aspects of daily activity. I am ...

Owner

3 months ago

Verified

... The aspect that I would like to see improved is that of having a real application that allows me to manage everything from mobile. Now the system is available with browser access, but I would like a ...

Owner

3 months ago

Verified

... The aspect that I would like to see improved is that of having a real application that allows me to manage everything from mobile. Now the system is available with browser access, but I would like a ...

Manager

8 months ago

Verified