RoomRaccoon HMS

Ranked 3 (out of 62) in Hotel Management Software

Hotel Management Software

The ultimate all-in-one solution for independent hotels

Ratings Snapshot

Certificate of Excellence
Read 491 reviews
98%
Recommend
HTR Score icon
HT SCORE
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 62 in Hotel Management Software

Ease of Use
4.9/5
ROI
4.9/5
Implementation
4.9/5
Customer Support
4.9/5
Verified Customer Support

RoomRaccoon has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Bed & Breakfast & Inns 156 verified reviews
    98%
  • Boutiques 128 verified reviews
    96%
  • Luxury Hotels 48 verified reviews
    99%
  • Extended Stay & Serviced Apartments 45 verified reviews
    97%
  • Vacation Rentals & Villas 37 verified reviews
    99%
  • City Center Hotels 16 verified reviews
    100%
  • Resorts 13 verified reviews
    100%
  • Hostels 13 verified reviews
    98%
  • Limited Service & Budget Hotels 10 verified reviews
    100%
  • RV Parks & Campgrounds 3 verified reviews
    100%
  • Branded Hotels 2 verified reviews
    100%
  • Motels 2 verified reviews
    100%

RoomRaccoon HMS Overview

RoomRaccoon HMS Overview

RoomRaccoon All-In-One Cloud Hotel Management System includes a property management system with a range of built-in features, an integrated booking engine to capture 40% more direct bookings on your website and a channel manager for instant rate and availability distribution across multiple booking channels - everything you need to run a successful business.

About RoomRaccoon View website

Founded in 2017 | Headquarters in Breda, Netherlands | 91 employees

The world’s most complete cloud hotel management system, RoomRaccoon is the preferred solution by over 1600 accommodation businesses across the globe. From a ...

Product Modules
Booking Engine by RoomRaccoon Booking Engine
INCLUDED
Enjoy up to 40% more direct bookings and instant booking confirmations
Channel Manager by RoomRaccoon Channel Managers
INCLUDED
Connect your property to an unlimited number of booking channels and benefit from maximum exposure

Other Products by RoomRaccoon

Integrates with

  • Channel Managers
  • Mobile Key & Keyless Entry
  • Reputation Management
Browse integrations (90 verified)

What customers love about RoomRaccoon HMS

Like 98% recommend

Vennoot in Oostende (België)

I am extremely satisfied with RoomRaccoon. Their system is extremely accurate, it looks very nice and the customer service is excellent. I can recommend RoomRaccoon to anyone!

owner in Maasland (Netherlands)

Easy to use the system for the reservations nice overview for my rooms and good information to my guests

Accounting & Finance

I like the simplicity of the system, no useless extra’s and it fulfill all the tasks that I need, it is complete.

General Manager

I like the software, it is simple an in my opinion very user friendly. Unfortunately there are still errors in the software.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Offer an out-of-the-box property management system for every type of business. This then allows businesses to grow and scale all while becoming more efficient. The integration with Epos Now allows for a seamless experience for customers and drives an increase of revenue with a frictionless checkout...

by Ryan Heaphy (Epos Now) on January 18, 2023

See more answers (18)
Question:

What differentiates this product or service from the competition?

Answer:

RoomRaccoon with Epos Now is a fantastic partnership that allows for a fully automated communication between front of house check in/out and the hospitality teams. RoomRaccoons software experience is designed by hotel owners for hotel owners so every detail has been thought about.

by Ryan Heaphy (Epos Now) on January 18, 2023

See more answers (18)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Review your requirements and confirm your chosen PMS fits all of your requirements. Also request requirements from multiple people across the hotel function. Request a demo to get a full understanding of the benefits and hot it fits with your business

by Ryan Heaphy (Epos Now) on January 18, 2023

See more answers (18)
User avatar image User avatar image User avatar image
+ 16 recommend
Recommended by Show More (14)

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Want to go behind the scenes and see how RoomRaccoon HMS works?

Clients & references

References & testimonials

Testimonial avatar
The patience RoomRaccon has shown has been outstanding and we are so grateful for the time RoomRaccoon has spent to ensure we were comfortable with the end product.
Mark Nevill Owner at the 10 to 12 Folkestone
Testimonial avatar
We generate a lot more direct bookings, my admin workload decreased and became easier.
Ellen Rose Owner at the Providence Guest House

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Middle East
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Africa
VERIFIED MARKETS
  • Netherlands
  • Germany
  • South Africa
  • Portugal
  • Italy
  • Switzerland
  • Spain
  • Belgium
  • United Kingdom

491 Verified RoomRaccoon Reviews

Likelihood to Recommend
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December 13, 2022

RoomRaccoon HMS Review: RoomRaccoon runs smoothly and is constantly being improved

Inhaber & Chef from Luxury Hotels in Kraiburg am Inn (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

With RoomRaccoon you no longer have to worry about your hotel processes. The program runs smoothly and is constantly being improved. For example, the ability to set multiple languages or general invoicing...

What do you dislike or think could be improved?

Due to the growth of RoomRaccoon, it has not been that easy to reach customer support for a few months. Otherwise everything fits perfectly.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 19, 2022 RoomRaccoon T. from RoomRaccoon replied:
 Thanks for sharing such a great review! We are happy to hear that you have had a positive experience... 

December 13, 2022

RoomRaccoon HMS Review: Roomracoon is a very clear and at the same time versatile program, easy to use.

Geschäftsführer from Bed & Breakfast & Inns in Sumiswald (Switzerland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Fast response time for questions - Saving of job percentage because booking confirmations, arrival information, etc. are triggered automatically, as well as time savings at check-out if payment is made ...

What do you dislike or think could be improved?

- When the business was taken over, it took some time until the regular payments were made, resp. until the change of ownership was over. From then on smoothly.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Dec 19, 2022 RoomRaccoon T. from RoomRaccoon replied:
 Thank you for taking the time to share your positive feedback with the community and us! We are happ... 

December 12, 2022

RoomRaccoon HMS Review: Easy to use system

Owner from Bed & Breakfast & Inns in Rotterdam (Netherlands)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The connection between RoomRaccoon and different booking channels is ideal. Everything synchronises easy and quickly into the reservation system, so you have a clear overview of all your bookings. Also th...

What do you dislike or think could be improved?

The integration with HomeAway is experiencing some difficulties, which for me is very inconvenient as this is one of my main booking channels.

Customer Support
4.5
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On Nov 04, 2022 RoomRaccoon T. from RoomRaccoon replied:
 Thank you for taking the time to share your valuable feedback. We are happy to hear that the system,... 

December 12, 2022

RoomRaccoon HMS Review: Great System/Terrible Support

Director from Other in (Ireland)

Recommend 1/10
Half blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

The interfaceon this system is good and easy to use. The set up was very easy and for this element we had very good innitial support with transferring existing bookings onto RoomRaccoon. The calendar has ...

What do you dislike or think could be improved?

Terrible customer support. Nearly non-existant. Only available 9-5 by email or (slow) webchat and will leave you mid email conversation at 5pm on the dot. No support at weekends when we are naturally a...

Customer Support
0.5
Ease of Use
4
Value for money
3.5
Implementation
4
arrow review On Jun 14, 2021 John M. from RoomRaccoon replied:
 Thank You for leaving this review, and we are really disappointed that you feel we only score a 1 ou... 

December 12, 2022

RoomRaccoon HMS Review: Much better than my previous system

Hotel Manager from Boutiques in Roermond (Netherlands)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Much easier to deal with than our previous system. Lots of options and innovations all the time. It works very nicely. Very nice are the options to download and print all lists of, for example, Raccoonpay...

What do you dislike or think could be improved?

Actually I have no feedback. The only thing I would like to see improved is that there will be an option in the reservation to give a percentage discount. At the moment you can only manually adjust the am...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 19, 2022 RoomRaccoon T. from RoomRaccoon replied:
 Thanks for sharing such a great review! We are proud to offer an innovative product to hoteliers wor... 

December 08, 2022

RoomRaccoon HMS Review: Cost saving system

Owner from Bed & Breakfast & Inns in Biezenmortel (Netherlands)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I started using RoomRaccoon to save on commission costs and to boost my direct bookings. The results came quickly and it works very well.

What do you dislike or think could be improved?

I've noticed that the company is growing very fast and are developing many new features.. sometimes it goes a bit too fast for me as a small hotelier.

Customer Support
4.5
Ease of Use
4.5
Value for money
5
Implementation
5
arrow review On Dec 08, 2022 RoomRaccoon T. from RoomRaccoon replied:
 Thanks for sharing such a great review! We are proud to offer an innovative product to hoteliers wor... 

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Popular RoomRaccoon HMS Integrations

View all (90 RoomRaccoon Integrations)