RoomRaccoon HMS

4.8 (531 REVIEWS)

HTR Score icon
HT Score  
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Samira, Jeremy, Guy + 28 more experts recommend RoomRaccoon

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2024 Finalist HotelTechAwards

Hoteliers voted RoomRaccoon as the #3 Hotel Management Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

The ultimate all-in-one solution for independent hotels

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Ratings Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, RoomRaccoon HMS is the #4 most trending product in the Hotel Management Software category (out of 67) and the #151 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

RoomRaccoon has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted RoomRaccoon as the #3 Hotel Management Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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93 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About RoomRaccoon HMS
Founded in 2017 | Headquarters in Breda, Netherlands | 91 employees
RoomRaccoon All-In-One Cloud Hotel Management System includes a property management system with a range of built-in features, an integrated booking engine to capture 40% more direct bookings on your website and a channel manager for instant rate and availability distribution across multiple booking channels - everything you need to run a successful business.

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Capabilities

Reservation management

Booking Engine

Channel Manager

Payment Processing

Automated Upselling

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Booking Engine by RoomRaccoon

Booking Engine
Take direct bookings on your website in minutes with a booking engine, and receive online payments. It’s entirely commission-free!

INCLUDED

Channel Manager by RoomRaccoon

Channel Managers
Master the online booking landscape with a two-way channel manager that automatically syncs your availability in 5 seconds!

INCLUDED

Payment Processing by RoomRaccoon

Make it easy, fast, and secure for your guests to pay at any point in the customer journey, online or at the front desk. RaccoonPay is our fully integrated all-in-one payment system that uses automation to process transactions, saving you time and costs instantly.

PREMIUM ADD-ON

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

RoomRaccoon Average RoomRaccoon

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No matching results

6

Success Stories

8

References

3

Featured Customers

Popularity by Segment

Size

175 | X-Small (1-9 room)

138 | Small (10-24 room)

65 | Medium (25-74 room)

20 | Large (75-199 room)

14 | X-Large (200+ room)

Country

97 | Netherlands

96 | Germany

72 | South Africa

57 | Portugal

28 | Italy

21 | Spain

16 | Switzerland

14 | United Kingdom

10 | Belgium

6 | Ireland

5 | Austria

4 | Kenya

4 | Mexico

3 | Botswana

3 | United States of America

2 | Egypt

2 | Denmark

1 | Canada

1 | France

1 | Croatia

1 | Brazil

1 | Japan

1 | Luxembourg

1 | China

Type

226 | Bed & Breakfast & Inns

193 | Boutiques

97 | Luxury Hotels

58 | Extended Stay & Serviced Apartments

51 | Limited Service & Budget Hotels

50 | City Center Hotels

42 | Vacation Rentals & Villas

35 | Branded Hotels

30 | Resorts

24 | Airport/Conference Hotels

14 | Hostels

3 | Motels

3 | RV Parks & Campgrounds

2 | Casinos

Region

355 | Europe

79 | Africa

8 | North America

2 | Asia Pacific

2 | Middle East

1 | South America

Category

531 | Hotel Management Software

191 | Property Management Systems

More Products by RoomRaccoon

https://ucarecdn.com/29fa05f5-60f5-406d-810c-b98900ef44ba/-/crop/800x500/0,50/-/preview/
https://ucarecdn.com/d1e7aca7-bf20-46f9-9b26-b3a66653933f/

Hotelier Rating

Excellent
498
Very Good
25
Average
11
Poor
1
Terrible
13

Property Size

  • X-Small (175)
  • Small (138)
  • Medium (65)
  • Large (20)
  • X-Large (14)

Country

  • Netherlands
    Netherlands
    (97)
  • Germany
    Germany
    (96)
  • South Africa
    South Africa
    (72)
  • Portugal
    Portugal
    (57)
  • Italy
    Italy
    (28)
  • Spain
    Spain
    (21)
  • Switzerland
    Switzerland
    (16)
  • United Kingdom
    United Kingdom
    (14)
  • Belgium
    Belgium
    (10)
  • Ireland
    Ireland
    (6)
  • Austria
    Austria
    (5)
  • Kenya
    Kenya
    (4)
  • Mexico
    Mexico
    (4)
  • Botswana
    Botswana
    (3)
  • United States of America
    United States of America
    (3)
  • Egypt
    Egypt
    (2)
  • Denmark
    Denmark
    (2)
  • Canada
    Canada
    (1)
  • France
    France
    (1)
  • Croatia
    Croatia
    (1)
  • Brazil
    Brazil
    (1)
  • Japan
    Japan
    (1)
  • Luxembourg
    Luxembourg
    (1)
  • China
    China
    (1)

Region

  • North America
    North America
    (8)
  • Europe
    Europe
    (355)
  • Asia Pacific
    Asia Pacific
    (2)
  • Middle East
    Middle East
    (2)
  • South America
    South America
    (1)
  • Africa
    Africa
    (79)

Hoteliers say

NEW AI Review summary

Hoteliers like RoomRaccoon for its ease of use, comprehensive functionality, and value in managing small to medium-sized properties. Key features include seamless channel management, dynamic pricing via yield management, and automation of tasks such as invoicing and guest communication. RoomRaccoon integrates with various booking platforms, which reduces the risk of overbooking and saves time. Some users noted concerns with response times from support, occasional system bugs, and the need for more customization options. Overall, RoomRaccoon helps improve operational efficiency, reduce the administrative burden, and enhance guest experience, contributing positively to revenue optimization and cost-saving measures.

AI-generated from the text of customer reviews

Channel Manager Integration
Ease of Use
Automation
System Reliability and Bugs
Customer Support Response Time
Invoicing
Customization Options
10

Much better than my previous system

Hotel Manager from 10 to 24 room Bed & Breakfast & Inn in Roermond (Netherlands)

Verified
22 days ago
Much easier to deal with than our previous system. Lots of options and innovations all the time. It works very nicely. Very nice are the options to download and print all lists of, for example, Raccoonpay and Reservations. In other system I didn't have that
Country Netherlands
Hotel Manager
Small Hotel
Lindsay from RoomRaccoon replied
Thanks for sharing such a great review! We are proud to offer an innovative product to hoteliers worldwide, and your review proved that we are doing just that. It's great to hear that you have found value in RaccoonPay, and we hope our system continues to bring value to your business in 2023. With regard to your feedback about percentage discounts, you can schedule a call with our Customer Success team to learn more about our Yield Management tool, which I think you will find quite useful. If you have any additional suggestions, please do not hesitate to let us know [email protected].
10

All in all a nice program for our accommodation

Eigenaar from 1 to 4 room in Eersel (Netherlands)

Verified
25 days ago
Except for a few small details, it works very well. The team is always very friendly and helpful. Keep it up! ;)
Country Netherlands
Eigenaar
X-Small Hotel
Lindsay from RoomRaccoon replied
Thank you for your review! We are happy to hear that RoomRaccoon has been an ideal software partner for your hotel. It's great to know that our team has been friendly and helpful to you. Your insights are valuable to us as we strive to continuously improve our services. If you have any specific suggestions or further feedback, please feel free to let us know. We're committed to enhancing your experience with RoomRaccoon.
10

User-friendly system

Owner from 1 to 4 room Bed & Breakfast & Inn in Mariahout (The Netherlands)

Verified
25 days ago
The channel manager is what I like the most about the system. Everything is accessible from one log-in. Also the help from the customer succes team is very appreciated.
Country The Netherlands
Owner
X-Small Hotel
Lindsay from RoomRaccoon replied
Hi Lilian, thank you for sharing your feedback with us! We're thrilled to hear that you find RoomRaccoon to be user-friendly and that you've found our customer success team helpful. We understand that frequent updates can sometimes require assistance, and we appreciate your patience as we strive to enhance our system. Your feedback helps us continually improve and ensure that RoomRaccoon remains a valuable tool for you.
10

Clear, fine system. Looks neat! Original: Overzichtelijk, fijn systeem. Ziet er keurig netjes uit!

General Manager from in Alkmaar (The Netherlands)

Verified
25 days ago
Clear, fine system. Looks neat and tidy. Anyone on the staff can work with it. Original: Overzichtelijk, fijn systeem. Ziet er keurig netjes uit. Iedereen van het personeel kan er mee werken.
Country The Netherlands
General Manager
Lindsay from RoomRaccoon replied
Bedankt voor je review, Sam! Het is geweldig om te weten dat je RoomRaccoon gebruiksvriendelijk vindt voor al je medewerkers. Als je nog meer suggesties hebt of als er iets anders is waarmee we je kunnen helpen, neem dan gerust contact met ons op. We zijn er om je te helpen!
10

Madeinterranea Apartments

Dirección from 5 to 9 room Extended Stay & Serviced Apartment in Málaga (Spain)

Verified
26 days ago
The connection with the page is very fast and the changes are immediate. RoomRaccoon in general has improved a lot after assigning a person to solve the doubts. When you have any questions, you just have to call their contact number in RoomRaccoon and they always respond quickly and for any type of doubt.
Country Spain
Dirección
X-Small Hotel
Lindsay from RoomRaccoon replied
Thank you for taking the time to share your valuable feedback. We are happy to hear that the system has positively impacted your business and that our customer service is hitting the mark! It is a pleasure to work with you and your team, and we hope to bring even more value to your property in the future.
10

RoomRaccoon is a good system

owner from 10 to 24 room Boutique in Porto (Portugal)

Verified
1 months ago
It is an easy software to work with. Very user friendly and practical system that is making my day easier.
Country Portugal
owner
Small Hotel
Lindsay from RoomRaccoon replied
Thank you for your positive review, Paulo! We are happy that you find RoomRaccoon to be user-friendly and that our system helps to make your day easier. We appreciate your feedback regarding our customer support. We apologize if the technical language used has been challenging to understand. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help make your experience with RoomRaccoon as smooth and productive as possible.
10

Dutch Bed & Breakfast Review of RoomRaccoon

Eigenaar (Owner) from 5 to 9 room Bed & Breakfast & Inn in Galway (Ireland)

Verified
1 months ago
The biggest advantage is that you have blocked the agenda for all bookings. In addition, I can lead customers to my own website a little more and more easily. (translated from Dutch) (English) Het grootste voordeel is dat je bij de boekingen op alle plekken de agenda geblokkeerd hebt. Daarnaast kan ik klanten wat meer en makkelijker naar...
Country Ireland
Eigenaar (Owner)
X-Small Hotel
Lindsay from RoomRaccoon replied
Bedankt voor je review, Wim! Het is geweldig om te weten dat RoomRaccoon je helpt boekingen effectief te beheren en verkeer naar je eigen site te leiden. Als je nog meer ideeën of specifieke functies hebt die je graag geïmplementeerd zou zien, voel je dan vrij om ze te delen. Uw input is waardevol voor ons als we RoomRaccoon blijven ontwikkelen om beter te voldoen aan de behoeften van onze gebruikers.
10

Dutch Bed & Breakfast Review of RoomRaccoon

Eigenaar (Owner) from 5 to 9 room Bed & Breakfast & Inn in Galway (Ireland)

Verified
1 months ago
The biggest advantage is that you have blocked the agenda for all bookings. In addition, I can lead customers to my own website a little more and more easily. (translated from Dutch) (English) Het grootste voordeel is dat je bij de boekingen op alle plekken de agenda geblokkeerd hebt. Daarnaast kan ik klanten wat meer en makkelijker naar...
Country Ireland
Eigenaar (Owner)
X-Small Hotel
Lindsay from RoomRaccoon replied
Bedankt voor je review, Wim! Het is geweldig om te weten dat RoomRaccoon je helpt boekingen effectief te beheren en verkeer naar je eigen site te leiden. Als je nog meer ideeën of specifieke functies hebt die je graag geïmplementeerd zou zien, voel je dan vrij om ze te delen. Uw input is waardevol voor ons als we RoomRaccoon blijven ontwikkelen om beter te voldoen aan de behoeften van onze gebruikers.
10

Increase the number of potential customers

Owner from Bed & Breakfast & Inn in Amsterdam (Netherlands)

Verified
2 months ago
I choose to work with RoomRaccoon because of the channel manager. This makes it possible to increase the number of potential customers.
Country Netherlands
Owner
10

Really easy to use!

Manager from 25-49 room Luxury Hotel in Stellenbosch (South Africa)

Verified
3 months ago
- Its so modern - I love the way that everything pulls through from the booking engine - Its really great that you can send automatic documents
Country South Africa
Manager
Medium Hotel
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  • 54

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

From my experience, RoomRacoon has proven to be innovative in the hospitality industry with its key products: the PMS, Channel Manager, payment service, and booking engine. As an all-in-one solution fRoomRaccoon truly helps hoteliers save time on admin-related tasks, allowing them to better focus on creating incredible guest experiences. Additionally, the integration with Guestnet and the ongoing partnership has always been smooth.

Question:

What differentiates this product or service from the competition?

Answer:

RoomRaccoon stands out for its versatility and flexibility in operation. Their open approach to interfaces and integration with various systems in the hospitality industry is unparalleled. The interface and usability of the system are straightforward, making it easy to manage even for smaller hosts.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

When hoteliers opt for RoomRaccoon, they gain access to a highly user-friendly and comprehensive hotel management system. If you're seeking a simple yet effective all-in-one solution, RoomRaccoon is definitely worth considering, and taking a demo would be beneficial.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 28 recommend
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Posts

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1 month ago

RoomRaccoon to Debut all-in-One Hotel Management System at HITEC 2024

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RoomRaccoon Partners with Leading Guest Experience Systems

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2 months ago

RoomRaccoon Strengthens Customer Focus with Appointment of Cyril Lavenant as Global Head of Customer Success

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3 months ago

RoomRaccoon Partners With Guestnet To Elevate Guest Experience And Drive Revenue Growth For Independent Hotels

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3 months ago

RoomRaccoon And Gastronovi Announce Integration To Bring Tech-Driven Hospitality To Hotels In Germany

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4 months ago

Roomraccoon Announces Its First Integration With Energy Management Solution Zennio

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5 months ago

RoomRaccoon expands Global Distribution Channels connectivity with new Reconline integration

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6 months ago

RoomRaccoon announce Adam Clarke as Chief Revenue Officer

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7 months ago

RoomRaccoon Report 2023: Unpacking Europe's Independent Hotel Industry Trends

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RoomRaccoon

7 months ago

Independent Hotels In Europe Outpace 2022 Performance, According To RoomRaccoon

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7 months ago

RoomRaccoon Acquires Irish Hotel Management Software Company, iHotelligence

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8 months ago

RoomRaccoon and HyperGuest Build Integration to Enhance Demand Distribution for Independent Hotels

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8 months ago

RoomRaccoon Launch Website Builder, An All-In-One Website Solution For Hoteliers

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9 months ago

Vive La Vie Guesthouse increase RevPAR by 331% with RoomRaccoon

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RoomRaccoon

9 months ago

How Steenhof Suites grew ancillary revenue with RoomRaccoon

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RoomRaccoon

9 months ago

How The Glen Boutique Hotels save 4 hours a day with RoomRaccoon

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RoomRaccoon

9 months ago

RoomRaccoon Partners with Vrbo to Connect Users to Global Vacation Rental Audience

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RoomRaccoon

10 months ago

Forum Homini increases direct bookings and ancillary revenue with RoomRaccoon

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RoomRaccoon

10 months ago

How Buff and Fellow Eco Cabins increased RevPAR by 60% with RoomRaccoon

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RoomRaccoon

10 months ago

Heart of Midlothian Sign RoomRaccoon to Power New One-of-a-Kind hotel in Tynecastle Park Stadium

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RoomRaccoon

10 months ago

RoomRaccoon Announces Direct Integration with Akia to Transform Hotel Guest Communication

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RoomRaccoon

11 months ago

RoomRaccoon Releases Group Booking Solution To Help Independent Hotels Increase Revenue

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RoomRaccoon

1 year ago

RoomRaccoon partners with The Hotels Network to Enhance Direct Bookings

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RoomRaccoon

1 year ago

RoomRaccoon Announces Integration with Nuki to Enhance Hotel Check-ins

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RoomRaccoon

1 year ago

RoomRaccoon Furthers Commitment to North America with the Appointment of Chaz Farris as Market Head

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RoomRaccoon

1 year ago

RoomRaccoon Introduces Enhanced Native Payment Solution to 28 New Markets

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1 year ago

RoomRaccoon Launch Online Check-Out

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1 year ago

RoomRaccoon Partners with Adyen to Strengthen Hotel Payment Capabilities

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1 year ago

RoomRaccoon Integrates with Epos Now to Enhance Payment Processes for Independent Hotels

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1 year ago

A Guide to Direct Bookings

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1 year ago

Instagram Post Ideas for Hotels: Engage Your Followers

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1 year ago

Global Research From RoomRaccoon Reveals Key Trends Shaping The Hotel Industry

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RoomRaccoon Integrates with Cendyn to Bring Global Distribution Channels to Independent Hotels

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1 year ago

Why This Luxury Cape Town Boutique Was Seeking an Easy-to-Use All-in-1 Platform to Automate Manual Processes and Boost Ancillary Revenue

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1 year ago

RoomRaccoon Unveils Next-Generation Platform at Check-In Hospitality Summit

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2 years ago

RoomRaccoon Announces Ambitious Global Hiring Targets to Accelerate Product Innovation

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2 years ago

RoomRaccoon Introduce New Housekeeping Software to Further Streamline Hotel Operations

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Support

Verified Support

RoomRaccoon has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

2 days

Recommended

97%

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