RoomRaccoon HMS
4.8 (533 REVIEWS)
HT Score
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Samira, Jeremy, Guy + 28 more experts recommend RoomRaccoon
Read RecommendationsRoomRaccoon HMS
Ranked 3 (out of 69) in Hotel Management Software
2024 Finalist
HotelTechAwards
Hoteliers voted RoomRaccoon as the #3 Hotel Management Software provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThe ultimate all-in-one solution for independent hotels
97% recommended by 535 hotels
The PIGs, The Glen Boutique Hotel, Plantage Rococo & 532 others
What is RoomRaccoon?
Founded in 2017 | Headquarters in Breda, Netherlands | 91 employees
RoomRaccoon HMS is an all-in-one cloud hotel management system designed to streamline operations for small to medium-sized properties. The platform integrates a property management system (PMS), a channel manager, a booking engine, and payment solutions. Key functionalities include seamless channel management to reduce overbooking risks, dynamic pricing through yield management, and automation of tasks like invoicing and guest communication. RoomRaccoon enhances operational efficiency, reduces the administrative burden, and improves guest experiences by allowing hoteliers to capture more direct bookings and manage multiple booking channels effectively.
Capabilities
Reservation management
Reservation management
Everything you’ll ever need to boost your property’s performance and streamline your team’s operations in one intuitive interface. Our PMS features automate administrative tasks, reducing manual error, decreasing wasted time, and increasing revenue.
Booking Engine
Booking Engine
Turn your website visitors into paying guests with our customizable hotel booking engine that offers a personalized booking journey and live availability. Guests can experience convenient perks like online check-in, immediate add-on options, and discounts on direct booking.
Channel Manager
Channel Manager
Manage your distribution effortlessly and boost your hotel visibility with our high-speed channel manager. Increase your hotel’s profitability with our channel manager, connected to 100+ booking channels with a 5-second sync time. RoomRaccoon seamlessly communicates live rates and availability from the channel manager to the reservations calendar and respected OTAs.
Payment Processing
Payment Processing
Secure, seamless and savvy, RaccoonPay is our fully integrated all-in-one payment system. RoomRaccoon’s payment system uses automation and 3D security to process all your transactions, instantly saving you time and costs.
Automated Upselling
Automated Upselling
RaccoonUpsell is our automated upselling tool that is customizable and smart. Diversify your revenue and create memorable and personalised selling opportunities with RaccoonUpsell. Allow your guests to select add-ons such as spa treatments, local activities, and room upgrades before arrival.
Housekeeping
Housekeeping
Keep your hotel spotless with the help of RacccoonHousekeeping – a fully integrated housekeeping module. Manage your team and property efficiently and stay updated with all housekeeping and maintenance activities from the embedded housekeeping dashboard.
Revenue Management
Revenue Management
RaccoonRev, our competitor analysis tool, factors in availability, timing, and your competitors' room pricing, empowering you to make well-informed decisions and implement a more strategic pricing strategy.
Website Builder
Website Builder
Create a visually stunning website that converts visitors into paying guests with RoomRaccoon - no coding required! Simply drag and drop your design into a unique template and customize it to create the website you’ve always wanted.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Available Add-ons & Modules
Booking Engine by RoomRaccoon
Booking Engine
Take direct bookings on your website in minutes with a booking engine, and receive online payments. It’s entirely commission-free!
Channel Manager by RoomRaccoon
Channel Managers
Master the online booking landscape with a two-way channel manager that automatically syncs your availability in 5 seconds!
Payment Processing by RoomRaccoon
Make it easy, fast, and secure for your guests to pay at any point in the customer journey, online or at the front desk. RaccoonPay is our fully integrated all-in-one payment system that uses automation to process transactions, saving you time and costs instantly.
RoomRaccoon Reviews Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, RoomRaccoon HMS is the #4 most trending product in the Hotel Management Software category (out of 69) and the #129 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRoomRaccoon has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted RoomRaccoon as the #3 Hotel Management Software provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
RoomRaccoon Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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RoomRaccoon Case Studies
Vive La Vie Guesthouse increase RevPAR by 331% with RoomRaccoon
Franschhoek (South Africa)
How Steenhof Suites grew ancillary revenue with RoomRaccoon
Leiden (The Netherlands)
How The Glen Boutique Hotels save 4 hours a day with RoomRaccoon
Cape Town Central (South Africa)
Forum Homini increases direct bookings and ancillary revenue with RoomRaccoon
Muldersdrift (South Africa)
How Buff and Fellow Eco Cabins increased RevPAR by 60% with RoomRaccoon
George (South Africa)
Why This Luxury Cape Town Boutique Was Seeking an Easy-to-Use All-in-1 Platform to Automate Manual Processes and Boost Ancillary Revenue
Cape Town (South Africa)
References
"Ideal für Pensionen bietet RoomRaccoon eine tolle Lösung um wirklich Zeit zu sparen."
Madlen Szabó
Owner @
Pension Mariposa
"O software é muito fácil de utilizar. E tem conexões automáticas com o INE e o SEF o que nos poupa muito tempo na gestão do hostel."
Olga Palmela
Owner @
Blue Coast Hostel
"We generate a lot more direct bookings, my admin workload decreased and became easier."
Ellen Rose
Owner @
Providence Guest House
"The patience RoomRaccon has shown has been outstanding and we are so grateful for the time RoomRaccoon has spent to ensure we were comfortable with the end product."
Mark Nevill
Owner @
10to12 Folkestone
"With RoomRaccoon, Michel and Maja are able to have a good night sleep: "We are more relaxed now. Whenever we get a reservation, we just get a reservation. The confirmation mail will be automatically send. When a reservation is cancelled, I don't have to worry anymore. Everything is automatically updated. I don't have to constantly check my mailbox anymore. I just have a look at it in the evening!"<br /> But, RoomRaccoon does more. Michel is pleased to tell: "We don't have overbookings anymore! And we count more direct bookings. At the moment, 25-30% of all our reservations come from a direct booking, and compared to last year, this number grew by 20-25%!""
Michel Lunenberg
Owner @
B&B Rijsterbosch
"No more writing reservations manually down, confirming reservations manually, making invoiced manually, keeping track of the administration manually… never again. Mylan saves a lot of time and it looks more professional. He’s also very happy with the Booking Engine: “I have more control over all reservations. Especially over my commission-free reservations. This is a major advantage of RoomRaccoon!”"
Mylan Lin
Owner @
Het Weeshuis
"“I had an old-fashioned agenda and my mother accepted bookings and I accepted bookings. And sometimes that lead to… overbookings” says Dorrien. A Channel Manager and Property Management System would be the perfect solution, and that’s how Dorrien came across RoomRaccoon. In a two-month-period, the figures clearly show a significant increase in direct bookings and a higher occupancy rate: “First, I never had direct bookings and now I have! And, I think my occupancy rate rose by 20% in the last two months.”"
Dorien Mulder
Owner @
B&B Shepherdshouse
"Gonneke also makes use of RoomRaccoon's Booking Engine. “I was told that my direct bookings would increase significantly. And that was not a sales talk!” tells Gonneke with a big smile on her face. “Now, one third of my reservations are placed via my own Booking Engine and I’m really happy with that, because I pay 0% commissions on these reservations!”"
Gonneke Gubbels
Owner @
Maison Village
Featured Customers
Popularity by Segment
Size
188 | X-Small (1-9 room)
145 | Small (10-24 room)
70 | Medium (25-74 room)
40 | Large (75-199 room)
20 | X-Large (200+ room)
Country
89 | Germany
73 | South Africa
56 | Portugal
31 | Italy
19 | Spain
17 | Switzerland
14 | United Kingdom
12 | Netherlands
9 | Belgium
8 | Austria
8 | Ireland
6 | United States of America
4 | Kenya
4 | India
4 | Mexico
3 | Botswana
3 | Egypt
2 | Thailand
2 | Denmark
1 | Guatemala
1 | China
1 | Luxembourg
1 | Japan
1 | Brazil
1 | Croatia
1 | France
1 | Canada
1 | Malaysia
Type
279 | Bed & Breakfast & Inns
221 | Boutiques
131 | Luxury Hotels
104 | Limited Service & Budget Hotels
77 | City Center Hotels
69 | Extended Stay & Serviced Apartments
66 | Branded Hotels
64 | Airport/Conference Hotels
47 | Resorts
42 | Vacation Rentals & Villas
17 | Hostels
4 | Casinos
3 | Motels
3 | RV Parks & Campgrounds
Region
268 | Europe
80 | Africa
11 | North America
9 | Asia Pacific
3 | Middle East
2 | South America
Category
532 | Hotel Management Software
193 | Property Management Systems
More Products by RoomRaccoon
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like RoomRaccoon for its ease of use, comprehensive functionality, and value in managing small to medium-sized properties. Key features include seamless channel management, dynamic pricing via yield management, and automation of tasks such as invoicing and guest communication. RoomRaccoon integrates with various booking platforms, which reduces the risk of overbooking and saves time. Some users noted concerns with response times from support, occasional system bugs, and the need for more customization options. Overall, RoomRaccoon helps improve operational efficiency, reduce the administrative burden, and enhance guest experience, contributing positively to revenue optimization and cost-saving measures.
AI-generated from the text of customer reviews
Looking for specific info?
10
I can gladly recommend
Manager from 5 to 9 room Bed & Breakfast & Inn in Buren an der Aare (Switzerland)
Verified
2 days ago
Timely support. Nice, simple and functional structure. It's easy to work with. I've been working with Roomraccoon for over 3 years and will continue to do so as long as the prices don't increase anymore.
Switzerland
Switzerland
Manager
X-Small Hotel
10
Clear and easy Original: Overzichtelijk en makkelijk
Owner from 75-99 room Boutique in Dalfsen (The Netherlands)
Verified
7 days ago
For me, the RoomRaccoon system is very clear and that is why I find it easy to work with.
Original: Voor mij is het systeem van RoomRaccoon heel overzichtelijk en daarom ik vind het makkelijk om er mee te werken.
The Netherlands
The Netherlands
Owner
Large Hotel
10
RoomRaccoon is the perfect booking engine for us (translated from German) (Original) RoomRaccoon ist für uns die perfekte Buchungsmaschine
Geschäftsführerin from Hostel in Bremen (Germany)
Verified
16 days ago
RoomRaccoon is the perfect booking engine for us.
It was really thought of everything and responds very flexibly and quickly to questions.
All in one and very well implemented - and at a very fair price. (translated from German)
(Original) RoomRaccoon ist für uns die perfekte Buchungsmaschine.
Es wurde wirklich an alles gedacht und reagie...
Germany
Germany
Geschäftsführerin
10
Never a breakdown Original: Nie ein Zusammenbruch
Manager from 5 to 9 room Bed & Breakfast & Inn in Grunberg (Germany)
Verified
17 days ago
It's a very complex question. What I like most is the fact that there has never been a breakdown, whether from a cell phone or a computer.
Original: Das ist eine sehr komplexe Frage. Am meisten gefällt mir die Tatsache, dass es noch nie einen Zusammenbruch gab, ob nun vom Handy aus oder vom Computer.
Germany
Germany
Manager
X-Small Hotel
10
Very intuitive Original: Muito intuitivo
Front Desk Agent from 10 to 24 room Bed & Breakfast & Inn in Tavira (Portugal)
Verified
17 days ago
I really like this software, especially because of the ease of learning day to day management in PMS and because its use is very intuitive.
Original: Gosto muito deste software, especialmente por causa da facilidade de aprender a gestão do dia a dia no PMS e porque o seu uso é muito intuitivo.
Portugal
Portugal
Front Desk Agent
Small Hotel
10
I like it because it's an all-in-one Original: Mi piace perché è un all-in-one
Owner from Bed & Breakfast & Inn in Mombaruzzo (Italy)
Verified
17 days ago
I have been using it for a short time but the aspect I like the most about the system is that it is all inclusive and therefore with a single access I can manage all aspects of daily activity. I am satisfied with the availability of the assistance included in the package.
Original: Lo uso da poco tempo ma l' aspetto che mi piace di più del...
Italy
Italy
Owner
10
Fast and up-to-date insight Original: Snel en actueel inzicht
Owner from 1 to 4 room Boutique in Heeswijk-Dinther (The Netherlands)
Verified
24 days ago
Thanks to the system, I have a quick and up-to-date insight into the reservations, as well as up-to-date insight into the turnover of my company.
Original: Dankzij het systeem heb ik snel en actueel inzicht in de reserveringen, maar ook actueel inzicht in de omzet van mijn bedrijf.
The Netherlands
The Netherlands
Owner
X-Small Hotel
8
Easy and intuitive use Portuguese Translation: Easy and intuitive use
Owner from 10 to 24 room Boutique in Porto (Portugal)
Verified
1 months ago
Not only is it not necessary to have another program to manage my property because it is an all in one, but it is also easy to use and intuitive. English Translation: Not only do I not need another program to manage my property because it is an all-in-one, but it is also easy to use and intuitive.
Portugal
Portugal
Owner
Small Hotel
10
Excellent for the 360 management of my tourist apartment complex
Manager from 10 to 24 room Extended Stay & Serviced Apartment in Mundaka (Spain)
Verified
1 months ago
1. They are always available to answer questions and queries. 2. The training course was very instructive and enlightening.3. It has facilitated the management of my establishment in all areas.
Spain
Spain
Manager
Small Hotel
10
Very intuitive Original: Muito intuitivo
Manager from Luxury Hotel in Santo Isidoro (Portugal)
Verified
1 months ago
The program is very intuitive, not only visually, but also to know what needs to be done to update reservations and information. The helpcenter is also very complete and with a lot of information on how to work with the program.
Original: O programa é bastante intuitivo, não só visualmente, como para saber o que é preciso fazer para actual...
Portugal
Portugal
Manager
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
From my experience, RoomRacoon has proven to be innovative in the hospitality industry with its key products: the PMS, Channel Manager, payment service, and booking engine. As an all-in-one solution fRoomRaccoon truly helps hoteliers save time on admin-related tasks, allowing them to better focus on creating incredible guest experiences. Additionally, the integration with Guestnet and the ongoing partnership has always been smooth.
Showing all answers to: "What does this product or service do well?"
From my experience, RoomRacoon has proven to be innovative in the hospitality industry with its key products: the PMS, Channel Manager, payment service, and booking engine. As an all-in-one solution fRoomRaccoon truly helps hoteliers save time on admin-related tasks, allowing them to better focus on creating incredible guest experiences.
Additionally, the integration with Guestnet and the ongoing partnership has always been smooth.
RoomRaccoon is a great PMS that includes many modules that allow you to many aspect a hotelier daily task. This includes basic functionality of a PMS but also yielding tool,...
It is a modern PMS open to it's ecosystem.
In my experience, RoomRacoon has proven to be exceptionally innovative in revolutionizing the hospitality industry with its four key products. The PMS, Channel manager, payment service, and booking engine.
As an all-in-one PMS, channel manager and booking engine solution, RoomRaccoon really helps hoteliers save time on admin-related tasks, giving them the opportunity to better focus on creating incredible guest experiences. RoomRaccoon are especially excellent at helping new hoteliers and smaller properties become accustomed to all essential hotel software, which can often be a daunting prospect.
RoomRaccoon is an all-in-one hotel management system which, despite being a very comprehensive and advanced system, is very user-friendly.
The system is mainly built for independent hoteliers, but also serves hostels, B&Bs and vacation rentals.
Question:
What differentiates this product or service from the competition?
Answer:
RoomRaccoon stands out for its versatility and flexibility in operation. Their open approach to interfaces and integration with various systems in the hospitality industry is unparalleled. The interface and usability of the system are straightforward, making it easy to manage even for smaller hosts.
Showing all answers to: "What differentiates this product or service from the competition?"
RoomRaccoon stands out for its versatility and flexibility in operation. Their open approach to interfaces and integration with various systems in the hospitality industry is unparalleled. The interface and usability of the system are straightforward, making it easy to manage even for smaller hosts.
RoomRaccoon differentiates from it's competitors by it's flexibility and ability to connect to other hotel tech providers such as rate shopper, RMS, .... while having it's own modules (booking engine, revenue management, channel manager,...)
RoomRacoon without a doubt, stands out from its competitors. Its intuitive design, focus on user experience coupled with its seamless integration into existing hotel systems is truly remarkable. It helps ease operations and improve their guest experience for a great price.
RoomRaccoon specialises in small hotels and B&Bs, and they've carved out a niche for themselves in that segment of the market. For hotel owners who may feel like all the software needed to run their business is too complicated, RoomRaccoon have ensured that their solution is straight-forward and easy to use.
RoomRaccoon has an advanced and user-friendly system, but is even more complete due to the many connectivity solutions it offers.
From integrated payment and accounting solutions to revenue management systems such as RevControl.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
When hoteliers opt for RoomRaccoon, they gain access to a highly user-friendly and comprehensive hotel management system. If you're seeking a simple yet effective all-in-one solution, RoomRaccoon is definitely worth considering, and taking a demo would be beneficial.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
When hoteliers opt for RoomRaccoon, they gain access to a highly user-friendly and comprehensive hotel management system. If you're seeking a simple yet effective all-in-one solution, RoomRaccoon is definitely worth considering, and taking a demo would be beneficial.
Roomracoon is a great option has it will avoid you having to buy separate tech solutions. It helps hoteliers have a one stop solutions, including the usual features of a PMS but also, Booking engine, Yielding tool;... while also able to connect to any tech tool you may prefer (rms, rateshopper,...)
To any hotelier contemplating RoomRacoon, I'd say go for it because it's worth your investment. It covers all corners effectively - from online check-in to simply being a PMS without compromising the guest's comfort level.
Be sure to make use of the RoomRaccoon Academy, as well as their fantastic support system. You'll find plenty of information about what to consider when buying hotel software, and an experienced professional is always a call, email or message away if you need more guidance.
Independent hoteliers considering RoomRaccoon not only benefit from an advanced hotel management system but also from the hospitality experience of the founders and customer success employees. This provides more understanding and valuable advice.
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Posts
RoomRaccoon
1 week ago
Direct Bookings Lead The Way For Independent Hotels In Europe, Says RoomRaccoon
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3 months ago
RoomRaccoon to Debut all-in-One Hotel Management System at HITEC 2024
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3 months ago
RoomRaccoon Partners with Leading Guest Experience Systems
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3 months ago
RoomRaccoon Strengthens Customer Focus with Appointment of Cyril Lavenant as Global Head of Customer Success
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4 months ago
RoomRaccoon Partners With Guestnet To Elevate Guest Experience And Drive Revenue Growth For Independent Hotels
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5 months ago
RoomRaccoon And Gastronovi Announce Integration To Bring Tech-Driven Hospitality To Hotels In Germany
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6 months ago
Roomraccoon Announces Its First Integration With Energy Management Solution Zennio
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7 months ago
RoomRaccoon expands Global Distribution Channels connectivity with new Reconline integration
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7 months ago
RoomRaccoon announce Adam Clarke as Chief Revenue Officer
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9 months ago
RoomRaccoon Report 2023: Unpacking Europe's Independent Hotel Industry Trends
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9 months ago
Independent Hotels In Europe Outpace 2022 Performance, According To RoomRaccoon
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9 months ago
RoomRaccoon Acquires Irish Hotel Management Software Company, iHotelligence
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10 months ago
RoomRaccoon and HyperGuest Build Integration to Enhance Demand Distribution for Independent Hotels
RoomRaccoon
10 months ago
RoomRaccoon Launch Website Builder, An All-In-One Website Solution For Hoteliers
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11 months ago
Vive La Vie Guesthouse increase RevPAR by 331% with RoomRaccoon
RoomRaccoon
11 months ago
How Steenhof Suites grew ancillary revenue with RoomRaccoon
RoomRaccoon
11 months ago
How The Glen Boutique Hotels save 4 hours a day with RoomRaccoon
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11 months ago
RoomRaccoon Partners with Vrbo to Connect Users to Global Vacation Rental Audience
RoomRaccoon
1 year ago
Forum Homini increases direct bookings and ancillary revenue with RoomRaccoon
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1 year ago
How Buff and Fellow Eco Cabins increased RevPAR by 60% with RoomRaccoon
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1 year ago
Heart of Midlothian Sign RoomRaccoon to Power New One-of-a-Kind hotel in Tynecastle Park Stadium
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1 year ago
RoomRaccoon Announces Direct Integration with Akia to Transform Hotel Guest Communication
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1 year ago
RoomRaccoon Releases Group Booking Solution To Help Independent Hotels Increase Revenue
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1 year ago
RoomRaccoon partners with The Hotels Network to Enhance Direct Bookings
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1 year ago
RoomRaccoon Announces Integration with Nuki to Enhance Hotel Check-ins
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1 year ago
RoomRaccoon Furthers Commitment to North America with the Appointment of Chaz Farris as Market Head
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1 year ago
RoomRaccoon Introduces Enhanced Native Payment Solution to 28 New Markets
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1 year ago
RoomRaccoon Launch Online Check-Out
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1 year ago
RoomRaccoon Partners with Adyen to Strengthen Hotel Payment Capabilities
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1 year ago
RoomRaccoon Integrates with Epos Now to Enhance Payment Processes for Independent Hotels
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1 year ago
A Guide to Direct Bookings
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1 year ago
Instagram Post Ideas for Hotels: Engage Your Followers
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1 year ago
Global Research From RoomRaccoon Reveals Key Trends Shaping The Hotel Industry
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1 year ago
RoomRaccoon Integrates with Cendyn to Bring Global Distribution Channels to Independent Hotels
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1 year ago
Why This Luxury Cape Town Boutique Was Seeking an Easy-to-Use All-in-1 Platform to Automate Manual Processes and Boost Ancillary Revenue
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1 year ago
RoomRaccoon Unveils Next-Generation Platform at Check-In Hospitality Summit
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2 years ago
RoomRaccoon Announces Ambitious Global Hiring Targets to Accelerate Product Innovation
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RoomRaccoon Introduce New Housekeeping Software to Further Streamline Hotel Operations
RoomRaccoon Integrations
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Support
Verified Support
RoomRaccoon has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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