RoomRaccoon HMS

Ranked 1 (out of 52) in Hotel Management Software

Hotel Management Software

The Ultimate All-in-one hotel solution for independent hotels.

Ratings Snapshot

Certificate of Excellence
Read 415 reviews
99%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 52 in Hotel Management Software

Ease of Use
5.0/5
ROI
4.9/5
Implementation
5.0/5
Customer Support
4.9/5
Verified Customer Support

RoomRaccoon has opened its internal systems to

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Most popular for
  • Bed & Breakfast 138 verified reviews
    99%
  • Boutique 114 verified reviews
    98%
  • Serviced Apartment 39 verified reviews
    97%
  • Vacation Rental 17 verified reviews
    100%
  • City Center 16 verified reviews
    100%
  • Hostel 13 verified reviews
    100%
  • Villas 12 verified reviews
    98%
  • Resort 7 verified reviews
    97%
  • Limited Service 6 verified reviews
    100%
  • Budget 3 verified reviews
    100%
  • Extended Stay 3 verified reviews
    100%
  • Branded 2 verified reviews
    100%
  • Motel 2 verified reviews
    100%

RoomRaccoon HMS Overview

RoomRaccoon HMS Overview

RoomRaccoon is world's most complete hotel management solution for independent hotels. It provides all the tools you need to manage every aspect of your hotel from a single platform. Preferred by over 1400 hoteliers across the globe, RoomRaccoon has been voted as the number 1 all-in-one hotel management system by hotel managers and industry experts. Experience a hotel-first PMS and channel manag...

About RoomRaccoon View website

Founded in 2017 | Headquarters in Breda, Netherlands | 35 employees

RoomRaccoon is world's most complete hotel management solution for independent hotels. It provides all the tools you need to manage every aspect of your hotel f...

Other Products by RoomRaccoon

Integrates with

  • Reporting & Accounting Software
  • Distribution Channels
  • Booking Engine
Browse integrations (72 verified)

What customers love about RoomRaccoon HMS

Like 99% recommend

Vennoot in Oostende (België)

I am extremely satisfied with RoomRaccoon. Their system is extremely accurate, it looks very nice and the customer service is excellent. I can recommend RoomRaccoon to anyone!

owner from Bed & Breakfast in Maasland (Netherlands)

Easy to use the system for the reservations nice overview for my rooms and good information to my guests

Accounting & Finance from Boutique

I like the simplicity of the system, no useless extra’s and it fulfill all the tasks that I need, it is complete.

General Manager from Boutique

I like the software, it is simple an in my opinion very user friendly. Unfortunately there are still errors in the software.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

As an all-in-one PMS, channel manager and booking engine solution, RoomRaccoon really helps hoteliers save time on admin-related tasks, giving them the opportunity to better focus on creating incredible guest experiences. RoomRaccoon are especially excellent at helping new hoteliers and smaller prop...

by Stuart Dickinson (GuestRevu) on October 28, 2019

See more answers (14)
Question:

What differentiates this product or service from the competition?

Answer:

RoomRaccoon specialises in small hotels and B&Bs, and they've carved out a niche for themselves in that segment of the market. For hotel owners who may feel like all the software needed to run their business is too complicated, RoomRaccoon have ensured that their solution is straight-forward and eas...

by Stuart Dickinson (GuestRevu) on October 28, 2019

See more answers (14)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Be sure to make use of the RoomRaccoon Academy, as well as their fantastic support system. You'll find plenty of information about what to consider when buying hotel software, and an experienced professional is always a call, email or message away if you need more guidance.

by Stuart Dickinson (GuestRevu) on October 28, 2019

See more answers (14)
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+ 12 recommend
Recommended by Show More (10)

Features

  • Multi-currency
  • Multi-lingual
  • Channel Manager
  • Property Management System
  • Booking Engine
  • Website Development
  • Point of Sale
  • Group Booking Engine
  • Pricing Intelligence
  • Gift Vouchers
  • Housekeeping
  • Guest Feedback Management
  • Native Email Marketing
  • Revenue Management Module
  • Rate Shopping Module

Want to go behind the scenes and see how RoomRaccoon HMS works?

Clients & references

References & testimonials

Testimonial avatar
The patience RoomRaccon has shown has been outstanding and we are so grateful for the time RoomRaccoon has spent to ensure we were comfortable with the end product.
Mark Nevill Owner at the 10 to 12 Folkestone
Testimonial avatar
We generate a lot more direct bookings, my admin workload decreased and became easier.
Ellen Rose Owner at the Providence Guest House

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Middle East
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Africa
VERIFIED MARKETS
  • Netherlands
  • Germany
  • South Africa
  • Portugal
  • Italy
  • Spain
  • Switzerland
  • Belgium
  • United Kingdom

415 Verified RoomRaccoon Reviews

Likelihood to Recommend
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October 19, 2021

RoomRaccoon HMS Review: Fast synchronization and contact person

Eigentümerin from Serviced Apartment in Esens (Germany)

Recommend 9/10
Full blue star
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What do you like most?

- Rates and availabilities are updated directly and synchronized with all booking channels - Very intuitive and easy-to-use interface - A contact person can always be reached via chat or telephone

What do you dislike or think could be improved?

- Entering the rates on the Apple device occasionally leads to difficulties. So far, the problem can only be solved by entering the rates through a RoomRaccoon employee

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

October 08, 2021

RoomRaccoon HMS Review: Free booking engine

GM from Other in Kressbronn am Bodensee (Germany)

Recommend 10/10
Full blue star
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What do you like most?

When you have everything set up, it's actually very easy. Especially when it comes to accepting bookings from booking.com it is very practical and also that you can book via the homepage. There are no fee...

What do you dislike or think could be improved?

Spontaneously, I would think of a gap filler function. For example, if you have a minimum stay of 2, but there is a gap for one day. The system could then automatically adjust the minimum stay and send an...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 01, 2021

RoomRaccoon HMS Review: Great payment service

GM from Serviced Apartment in Buch am Erlbach (Germany)

Recommend 10/10
Full blue star
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What do you like most?

What I like best about RoomRaccoon is actually the entire payment process (Raccoonpay) and invoicing is very easy. Everything is easy.

What do you dislike or think could be improved?

Back then at Smoobu, I had the messages directly in the system and was able to communicate with my guests without having to log in to another environment. It would be great if RoomRaccoon offered this too...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 30, 2021

RoomRaccoon HMS Review: Easy easy

GM from Other in Bühl (Germany)

Recommend 10/10
Full blue star
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What do you like most?

The system is simple, straightforward and easy to trade, in other words very user-friendly. In addition, the service is just great.

What do you dislike or think could be improved?

Every now and then I stumble across a few little things, but on the whole I can't think of anything. I might need a little more help to get even better use of the system, but I'll make an appointment for ...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 30, 2021

RoomRaccoon HMS Review: Very user friendly

GM from Serviced Apartment in Binz (Germany)

Recommend 10/10
Full blue star
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What do you like most?

What I like most about the system is the user interface, because yours is very simple. It's nice and clear.

What do you dislike or think could be improved?

Your support is pretty good, but it annoys me that it sometimes takes a long time when it is important. In terms of the product, something could still be done with housekeeping, for example, since I canno...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 27, 2021

RoomRaccoon HMS Review: A system that saves me a lot of time and optimizes procedures.

CEO from Boutique in Carvoeiro (Portugal)

Recommend 10/10
Full blue star
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What do you like most?

The fact that the system is All-in-one. I have everything in a single program and I have a series of automatic messages that saves me a lot of work and time, giving a touch of greater professionalism to m...

What do you dislike or think could be improved?

Updating reservations, configuring more messages in different time periods. optimization in the automation of some messages, namely payment confirmation.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Popular RoomRaccoon HMS Integrations

View all (72 RoomRaccoon Integrations)