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Ratings Snapshot
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Ranked #3 out of 62 in Hotel Management Software
RoomRaccoon has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreRoomRaccoon HMS Overview
RoomRaccoon HMS Overview
RoomRaccoon All-In-One Cloud Hotel Management System includes a property management system with a range of built-in features, an integrated booking engine to capture 40% more direct bookings on your website and a channel manager for instant rate and availability distribution across multiple booking channels - everything you need to run a successful business.
About RoomRaccoon View website
Founded in 2017 | Headquarters in Breda, Netherlands | 91 employeesThe world’s most complete cloud hotel management system, RoomRaccoon is the preferred solution by over 1600 accommodation businesses across the globe. From a ...
Other Products by RoomRaccoon
Integrates with
- Channel Managers
- Mobile Key & Keyless Entry
- Reputation Management
What customers love about RoomRaccoon HMS
owner in Maasland (Netherlands)
Easy to use the system for the reservations nice overview for my rooms and good information to my guests
Accounting & Finance
I like the simplicity of the system, no useless extra’s and it fulfill all the tasks that I need, it is complete.
General Manager
I like the software, it is simple an in my opinion very user friendly. Unfortunately there are still errors in the software.
Expert Q&A and Partner Recommendations
What does this product or service do well?
Offer an out-of-the-box property management system for every type of business. This then allows businesses to grow and scale all while becoming more efficient. The integration with Epos Now allows for a seamless experience for customers and drives an increase of revenue with a frictionless checkout...
by Ryan Heaphy (Epos Now) on January 18, 2023
See more answers (18)What differentiates this product or service from the competition?
RoomRaccoon with Epos Now is a fantastic partnership that allows for a fully automated communication between front of house check in/out and the hospitality teams. RoomRaccoons software experience is designed by hotel owners for hotel owners so every detail has been thought about.
by Ryan Heaphy (Epos Now) on January 18, 2023
See more answers (18)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Review your requirements and confirm your chosen PMS fits all of your requirements. Also request requirements from multiple people across the hotel function. Request a demo to get a full understanding of the benefits and hot it fits with your business
by Ryan Heaphy (Epos Now) on January 18, 2023
See more answers (18)Features
Clients & references
References & testimonials
The patience RoomRaccon has shown has been outstanding and we are so grateful for the time RoomRaccoon has spent to ensure we were comfortable with the end product.
We generate a lot more direct bookings, my admin workload decreased and became easier.
Featured partners
Case studies
Awards & Certifications
Active Markets
- Central America
- Middle East
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Africa
- Netherlands
- Germany
- South Africa
- Portugal
- Italy
- Switzerland
- Spain
- Belgium
- United Kingdom
December 13, 2022
RoomRaccoon HMS Review: RoomRaccoon runs smoothly and is constantly being improved
Inhaber & Chef from Luxury Hotels in Kraiburg am Inn (Germany)
What do you like most?
With RoomRaccoon you no longer have to worry about your hotel processes. The program runs smoothly and is constantly being improved. For example, the ability to set multiple languages or general invoicing...
What do you dislike or think could be improved?
Due to the growth of RoomRaccoon, it has not been that easy to reach customer support for a few months. Otherwise everything fits perfectly.
December 13, 2022
RoomRaccoon HMS Review: Roomracoon is a very clear and at the same time versatile program, easy to use.
Geschäftsführer from Bed & Breakfast & Inns in Sumiswald (Switzerland)
What do you like most?
- Fast response time for questions - Saving of job percentage because booking confirmations, arrival information, etc. are triggered automatically, as well as time savings at check-out if payment is made ...
What do you dislike or think could be improved?
- When the business was taken over, it took some time until the regular payments were made, resp. until the change of ownership was over. From then on smoothly.
December 12, 2022
RoomRaccoon HMS Review: Easy to use system
Owner from Bed & Breakfast & Inns in Rotterdam (Netherlands)
What do you like most?
The connection between RoomRaccoon and different booking channels is ideal. Everything synchronises easy and quickly into the reservation system, so you have a clear overview of all your bookings. Also th...
What do you dislike or think could be improved?
The integration with HomeAway is experiencing some difficulties, which for me is very inconvenient as this is one of my main booking channels.
December 12, 2022
RoomRaccoon HMS Review: Great System/Terrible Support
Director from Other in (Ireland)
What do you like most?
The interfaceon this system is good and easy to use. The set up was very easy and for this element we had very good innitial support with transferring existing bookings onto RoomRaccoon. The calendar has ...
What do you dislike or think could be improved?
Terrible customer support. Nearly non-existant. Only available 9-5 by email or (slow) webchat and will leave you mid email conversation at 5pm on the dot. No support at weekends when we are naturally a...
December 12, 2022
RoomRaccoon HMS Review: Much better than my previous system
Hotel Manager from Boutiques in Roermond (Netherlands)
What do you like most?
Much easier to deal with than our previous system. Lots of options and innovations all the time. It works very nicely. Very nice are the options to download and print all lists of, for example, Raccoonpay...
What do you dislike or think could be improved?
Actually I have no feedback. The only thing I would like to see improved is that there will be an option in the reservation to give a percentage discount. At the moment you can only manually adjust the am...
December 08, 2022
RoomRaccoon HMS Review: Cost saving system
Owner from Bed & Breakfast & Inns in Biezenmortel (Netherlands)
What do you like most?
I started using RoomRaccoon to save on commission costs and to boost my direct bookings. The results came quickly and it works very well.
What do you dislike or think could be improved?
I've noticed that the company is growing very fast and are developing many new features.. sometimes it goes a bit too fast for me as a small hotelier.
Pricing
Recent News & Content
Resources & reports
Instagram Post Ideas for Hotels: Engage Your Followers
SiteMinder (The Channel Manager)
Channel ManagersWorld's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
OTA Insight (Rate Insight)
Rate Shopping & Market IntelligenceMake smarter pricing decisions. Get real-time rate intelligence with the industry’s leading hotel rate shopper.
OTA Insight (Parity Insight)
Hotel Rate ParityThe end-to-end solution for groups and chains to track hotels’ parity performance, efficiently manage online partnerships and solve the right parity issues across OTAs and metasearch.
Vennoot in Oostende (België)
I am extremely satisfied with RoomRaccoon. Their system is extremely accurate, it looks very nice and the customer service is excellent. I can recommend RoomRaccoon to anyone!