RoomRaccoon HMS
4.9 (509 REVIEWS)
Rob, David, Paul + 27 more experts recommend RoomRaccoon
Read RecommendationsRoomRaccoon HMS
4.9 (509 REVIEWS)
Ranked 3 (out of 62) in Hotel Management Software
Hoteliers voted RoomRaccoon as the #3 Hotel Management Software provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThe ultimate all-in-one solution for independent hotels
97% recommended by 510 hotels
The PIGs, Mint Hotels, Plantage Rococo & 507 others
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, RoomRaccoon HMS is the #1 most trending product in the Hotel Management Software category (out of 62) and the #33 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRoomRaccoon has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted RoomRaccoon as the #3 Hotel Management Software provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Capabilities
Reservation management
Booking Engine
Channel Manager
Channel Manager
Manage your distribution effortlessly and boost your hotel visibility with our high-speed channel manager. Increase your hotel’s profitability with our channel manager, connected to 100+ booking channels with a 5-second sync time. RoomRaccoon seamlessly communicates live rates and availability from the channel manager to the reservations calendar and respected OTAs.
Payment Processing
Automated Upselling
Automated Upselling
RaccoonUpsell is our automated upselling tool that is customizable and smart. Diversify your revenue and create memorable and personalised selling opportunities with RaccoonUpsell. Allow your guests to select add-ons such as spa treatments, local activities, and room upgrades before arrival.
Housekeeping
Revenue Management
Features
Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Customer Management
Front Office
Groups Management
Guest Experience
Housekeeping
Payments
Reservations Management
Revenue Management
Taxes & Compliance
Support & Training
Food & Beverage
Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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References
"Ideal für Pensionen bietet RoomRaccoon eine tolle Lösung um wirklich Zeit zu sparen."
"O software é muito fácil de utilizar. E tem conexões automáticas com o INE e o SEF o que nos poupa muito tempo na gestão do hostel."
"We generate a lot more direct bookings, my admin workload decreased and became easier."
"The patience RoomRaccon has shown has been outstanding and we are so grateful for the time RoomRaccoon has spent to ensure we were comfortable with the end product."
"With RoomRaccoon, Michel and Maja are able to have a good night sleep: "We are more relaxed now. Whenever we get a reservation, we just get a reservation. The confirmation mail will be automatically send. When a reservation is cancelled, I don't have to worry anymore. Everything is automatically updated. I don't have to constantly check my mailbox anymore. I just have a look at it in the evening!"<br /> But, RoomRaccoon does more. Michel is pleased to tell: "We don't have overbookings anymore! And we count more direct bookings. At the moment, 25-30% of all our reservations come from a direct booking, and compared to last year, this number grew by 20-25%!""
"No more writing reservations manually down, confirming reservations manually, making invoiced manually, keeping track of the administration manually… never again. Mylan saves a lot of time and it looks more professional. He’s also very happy with the Booking Engine: “I have more control over all reservations. Especially over my commission-free reservations. This is a major advantage of RoomRaccoon!”"
"“I had an old-fashioned agenda and my mother accepted bookings and I accepted bookings. And sometimes that lead to… overbookings” says Dorrien. A Channel Manager and Property Management System would be the perfect solution, and that’s how Dorrien came across RoomRaccoon. In a two-month-period, the figures clearly show a significant increase in direct bookings and a higher occupancy rate: “First, I never had direct bookings and now I have! And, I think my occupancy rate rose by 20% in the last two months.”"
"Gonneke also makes use of RoomRaccoon's Booking Engine. “I was told that my direct bookings would increase significantly. And that was not a sales talk!” tells Gonneke with a big smile on her face. “Now, one third of my reservations are placed via my own Booking Engine and I’m really happy with that, because I pay 0% commissions on these reservations!”"
Featured Customers
Popularity by Segment
Size
132 | X-Small (1-9 room)
101 | Small (10-24 room)
42 | Medium (25-74 room)
6 | Large (75-199 room)
1 | X-Large (200+ room)
Type
164 | Bed & Breakfast & Inns
138 | Boutiques
50 | Luxury Hotels
46 | Extended Stay & Serviced Apartments
41 | Vacation Rentals & Villas
23 | City Center Hotels
13 | Hostels
13 | Resorts
10 | Limited Service & Budget Hotels
4 | Branded Hotels
3 | Motels
3 | RV Parks & Campgrounds
Region
439 | Europe
72 | Africa
6 | North America
1 | Asia Pacific
1 | Middle East
1 | Central America
Category
509 | Hotel Management Software
180 | Property Management Systems
More Products by RoomRaccoon
509
Reviews
24
Expert Recommendations
Hotelier Rating
Room Raccoon, always available
Business Relationship Manager from 100 to 199 room Branded Hotel in Sandton (South Africa)
RoomRaccoon: works well on small scale but is a headache if changes needed
Hotelier from 100 to 199 room Boutique in Neuharlingersiel (Germany)
Clear overview, but support has gone down
Owner from Boutique in Schoorl (Netherlands)
Complete package (translated from German) (Original) Complete pakket
Eigenaresse (Owner) from Resort in Scharendijke (Netherlands)
Very user-friendly Original Dutch: Zeer gebruiksvriendelijk
Owner from Bed & Breakfast & Inn in Midsland (Netherlands)
Efficiënt en Innovatief
GM from 5 to 9 room in Westerhaar-Vriezenveensewijk (Netherlands)
RoomRaccoon makes our daily tasks easier
Owner from Boutique in Limburg an der Lahn (Germany)
RoomRaccoon has good support Original: RoomRaccoon ha una buona assistenza
Owner from in Agrigento (Italy)
Ever improving and growing!
Cottage Manager from 5 to 9 room Bed & Breakfast & Inn in Franschhoek (South Africa)
Easy to use and affordable Original: Fácil de usar e acessível
Receptionist from Boutique in Lisboa (Portugal)
Newsfeed
RoomRaccoon
3 days ago
RoomRaccoon Partners with Vrbo to Connect Users to Global Vacation Rental Audience
RoomRaccoon
3 weeks ago
How Buff and Fellow Eco Cabins increased RevPAR by 60% with RoomRaccoon
RoomRaccoon
1 month ago
Heart of Midlothian Sign RoomRaccoon to Power New One-of-a-Kind hotel in Tynecastle Park Stadium
RoomRaccoon
1 month ago
RoomRaccoon Announces Direct Integration with Akia to Transform Hotel Guest Communication
RoomRaccoon
1 month ago
RoomRaccoon Releases Group Booking Solution To Help Independent Hotels Increase Revenue
RoomRaccoon
3 months ago
RoomRaccoon partners with The Hotels Network to Enhance Direct Bookings
RoomRaccoon
4 months ago
RoomRaccoon Announces Integration with Nuki to Enhance Hotel Check-ins
RoomRaccoon
5 months ago
RoomRaccoon Furthers Commitment to North America with the Appointment of Chaz Farris as Market Head
RoomRaccoon
5 months ago
RoomRaccoon Introduces Enhanced Native Payment Solution to 28 New Markets
RoomRaccoon
6 months ago
RoomRaccoon Launch Online Check-Out
RoomRaccoon
6 months ago
RoomRaccoon Partners with Adyen to Strengthen Hotel Payment Capabilities
RoomRaccoon
7 months ago
RoomRaccoon Integrates with Epos Now to Enhance Payment Processes for Independent Hotels
RoomRaccoon
7 months ago
A Guide to Direct Bookings
RoomRaccoon
8 months ago
Instagram Post Ideas for Hotels: Engage Your Followers
RoomRaccoon
9 months ago
Global Research From RoomRaccoon Reveals Key Trends Shaping The Hotel Industry
RoomRaccoon
9 months ago
RoomRaccoon Integrates with Cendyn to Bring Global Distribution Channels to Independent Hotels
RoomRaccoon
10 months ago
Why This Luxury Cape Town Boutique Was Seeking an Easy-to-Use All-in-1 Platform to Automate Manual Processes and Boost Ancillary Revenue
RoomRaccoon
11 months ago
RoomRaccoon Unveils Next-Generation Platform at Check-In Hospitality Summit
RoomRaccoon
1 year ago
RoomRaccoon Announces Ambitious Global Hiring Targets to Accelerate Product Innovation
RoomRaccoon
1 year ago
RoomRaccoon Introduce New Housekeeping Software to Further Streamline Hotel Operations
Integrations
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RoomRaccoon has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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