RoomRaccoon HMS

Ranked 1st (out of 48) in Hotel Management Software

Hotel Management Software

The Ultimate All-in-one hotel solution for independent hotels.

Ratings Snapshot

Certificate of Excellence
Read 398 reviews
98%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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RoomRaccoon HMS has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #1 out of 48 in Hotel Management Software

Ease of Use
5.0/5
ROI
4.9/5
Implementation
5.0/5
Customer support
4.9/5
Verified Customer Support

RoomRaccoon has opened its internal systems to

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Most popular for
  • Bed & Breakfast 139 verified reviews
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  • Boutique 110 verified reviews
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  • Serviced Apartment 31 verified reviews
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  • Vacation Rental 17 verified reviews
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  • City Center 15 verified reviews
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  • Hostel 13 verified reviews
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  • Villas 11 verified reviews
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  • Resort 6 verified reviews
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  • Limited Service 6 verified reviews
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  • Budget 3 verified reviews
    100%
  • Extended Stay 3 verified reviews
    100%
  • Branded 2 verified reviews
    100%
  • Motel 2 verified reviews
    100%

RoomRaccoon HMS Overview

RoomRaccoon HMS Overview

RoomRaccoon is world's most complete hotel management solution for independent hotels. It provides all the tools you need to manage every aspect of your hotel from a single platform. Preferred by over 1400 hoteliers across the globe, RoomRaccoon has been voted as the number 1 all-in-one hotel management system by hotel managers and industry experts. Experience a hotel-first PMS and channel manag...

About RoomRaccoon View website

Founded in 2017 | Headquarters in Breda, Netherlands | 35 employees

RoomRaccoon is world's most complete hotel management solution for independent hotels. It provides all the tools you need to manage every aspect of your hotel f...

Other Products by RoomRaccoon

Integrates with

  • Channel Managers
  • Mobile Key & Keyless Entry
  • Reputation Management
Browse integrations (67 verified)

What customers love about RoomRaccoon HMS

Like 98% recommend

Vennoot in Oostende (België)

I am extremely satisfied with RoomRaccoon. Their system is extremely accurate, it looks very nice and the customer service is excellent. I can recommend RoomRaccoon to anyone!

owner from Bed & Breakfast in Maasland (Netherlands)

Easy to use the system for the reservations nice overview for my rooms and good information to my guests

Accounting & Finance from Boutique

I like the simplicity of the system, no useless extra’s and it fulfill all the tasks that I need, it is complete.

General Manager from Boutique

I like the software, it is simple an in my opinion very user friendly. Unfortunately there are still errors in the software.

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

RoomRaccoon is a very complete and affordable product for the Italian hotel industry. With all the required integrations such as iSTAT, Alloggiati Web and Fatturazione Electronica it makes the life of hoteliers easier.

by Maria Grazia Masotti (mariagraziamasotti.it) on December 06, 2020

See more answers (14)
Question:

What differentiates this product or service from the competition?

Answer:

RoomRaccoon differentiates from the competition through its very user-friendly interface, time-saving features such as automatic invoicing and guest communication or RevPAR enhancing features such as Upselling and Yield Management.

by Maria Grazia Masotti (mariagraziamasotti.it) on December 06, 2020

See more answers (14)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Based on my experience with RoomRaccoon, I advise hoteliers to use all the features the RoomRaccoon system has to offer as much as possible. By using these ingenious features, many hoteliers will save time and increase their RevPAR.

by Maria Grazia Masotti (mariagraziamasotti.it) on December 06, 2020

See more answers (14)
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+ 12 recommend
Recommended by Show More (10)

Features

  • Multi-currency
  • Multi-lingual
  • Channel Manager
  • Property Management System
  • Booking Engine
  • Website Development
  • Point of Sale
  • Group Booking Engine
  • Pricing Intelligence
  • Gift Vouchers
  • Housekeeping
  • Guest Feedback Management
  • Native Email Marketing
  • Revenue Management Module
  • Rate Shopping Module

Want to go behind the scenes and see how RoomRaccoon HMS works?

Clients & references

References & testimonials

Testimonial avatar
The patience RoomRaccon has shown has been outstanding and we are so grateful for the time RoomRaccoon has spent to ensure we were comfortable with the end product.
Mark Nevill Owner at the 10 to 12 Folkestone
Testimonial avatar
We generate a lot more direct bookings, my admin workload decreased and became easier.
Ellen Rose Owner at the Providence Guest House

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Middle East
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Africa
VERIFIED MARKETS
  • Netherlands
  • Germany
  • South Africa
  • Portugal
  • Italy
  • Spain
  • Switzerland
  • Belgium
  • Austria

398 Verified RoomRaccoon Reviews

Likelihood to Recommend
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This vendor has fewer recent reviews than average compared to other top Hotel Management Software providers. It is advised that you ask for recent references before proceeding.

Jun 11, 2021

RoomRaccoon HMS Review: Great System/Terrible Support

Director from Boutique in (Ireland)

Recommend 1/10
Full blue star
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Empty blue star

What do you like most?

The interfaceon this system is good and easy to use. The set up was very easy and for this element we had very good innitial support with transferring existing bookings onto RoomRaccoon. The calendar has ...

What do you dislike or think could be improved?

Terrible customer support. Nearly non-existant. Only available 9-5 by email or (slow) webchat and will leave you mid email conversation at 5pm on the dot. No support at weekends when we are naturally a...

Customer support
0.5
Ease of Use
4
Value for money
3.5
Implementation
4
arrow review On Jun 14, 2021 John M. from RoomRaccoon replied:
 Thank You for leaving this review, and we are really disappointed that you feel we only score a 1 ou... 

Dec 15, 2020

RoomRaccoon HMS Review: Quite a good experience

General Manager from Serviced Apartment in Umhlanga (South Africa)

Recommend 10/10
Full blue star
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What do you like most?

Its really user friendly, and its cloud based so I am able to sort out whatever i need to sort out from wherever I am.

What do you dislike or think could be improved?

- We've been experiencing some duplicate bookings with regards to syncing and double bookings from OTA's (eg cancellations from booking.com) - Sometimes theres some trouble with refunds.

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Dec 15, 2020

RoomRaccoon HMS Review: Really user friendly

Admin officer from Serviced Apartment in Boksburg (South Africa)

Recommend 10/10
Full blue star
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What do you like most?

Its really convenient and user friendly and easy to use and teach. When the system was taught to me it was really easy to grasp.

What do you dislike or think could be improved?

I dont have much issues, maybe better feedback from the developers or customer service with regards to system issues and faults.

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Dec 15, 2020

RoomRaccoon HMS Review: Clear, easy to use, Channel Manager! Original: Overzichtelijk, gebruiksvriendelijk eenvoudig, Channel Manager...

Revenue manager from Boutique in Amsterdam (Netherlands)

Recommend 10/10
Full blue star
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What do you like most?

The system is very clear and simple. This makes it very user-friendly for the smaller hotels. The integrated Channel manager ensures that everything is linked to one. The links are made for you. And every...

What do you dislike or think could be improved?

The structure of the rates could be further improved. I'd like to see even more options out there for inferring rates from each other. Another point for improvement is the reports, the information is not ...

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Dec 15, 2020

RoomRaccoon HMS Review: Cloudbased

Manager from Bed & Breakfast in Pretoria (South Africa)

Recommend 10/10
Full blue star
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What do you like most?

I simply love that RoomRaccoon is Cloudbased and that i can access Roomraccoon from anywhere. Its a great system that is easy to use and is much better than the other PMS and Channel managers that we have...

What do you dislike or think could be improved?

I think that the price of the subscription could be improved, we will probably need to use a cheaper alternative soon.

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Dec 15, 2020

RoomRaccoon HMS Review: All necessities automated!

Owner from Bed & Breakfast in Maarssen (Netherlands)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

That the reservation system is connected with the financial system. So that all invoices can be created automatically. RoomRaccoon also offers a connection with the accounting system Twinfield, which is v...

What do you dislike or think could be improved?

I'm satisfied with the system currently. I dont have any points of improvement at the moment. The software works really well for us.

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Popular RoomRaccoon HMS Integrations

View all (67 RoomRaccoon Integrations)