Accounting & Finance

4/5 features

Multi-currency
Gift Vouchers
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Marketing & Ecommerce

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Group Booking Engine
Website Development
Booking Engine
Channel Manager
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

Administration & Configuration

4/5 features

Multi-lingual
Multi-currency
Centralized user & role management

Customer Management

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest Feedback Management
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

Front Office

4/5 features

Guest Feedback Management
Housekeeping module
Property Management System
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Guest Feedback Management
Gift Vouchers
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

Housekeeping

4/5 features

Housekeeping module
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Multi-currency
Gift Vouchers
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

Reservations Management

4/5 features

Rate Shopping Module
Property Management System
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

Revenue Management

4/5 features

Rate Shopping Module
Revenue Management Module
Pricing Intelligence
Channel Manager
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

Point of Sale

Room Raccoon, always available

Business Relationship Manager from 100 to 199 room Branded Hotel in Sandton (South Africa)

Verified

2 days ago

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Channel Managers

Property Management Systems

Hotel Management Software

What do you like most?

I like the fact that with Room Raccoon there is a human element to our interactions. Whenever we call for assistance there is always someone on the other end to listen and assist with out challenges. Even if they don't answer immediately they always get back to us to assist. With many organizations the human element is missing, where a person either sends chats or get assisted via email. At Room Raccoon I can phone many times and ask for different reports and help and the team is always willing to help.

What do you dislike or think could be improved?

Room Raccoon can improve more on working on bugs before they become problematic for clients. More tests need to be done prior to going live for most of the functions on Room Raccoon. I think it is a trial and error kind of system where we learn as we go along and that can be a bit frustrating especially if we want to pull reports quickly. Also on the accounting side the system needs a bit of work to ensure customer satisfaction. For us we use RR in conjuction with Xero and the accounting and pushing through of invoices is challenging.

RoomRaccoon: works well on small scale but is a headache if changes needed

Hotelier from 100 to 199 room Boutique in Neuharlingersiel (Germany)

It connects all platforms we are workings with (e.g. booking.com) and we are able to control our settings from one channel manager within the software. Further it is really nice that we can access RoomRaccoon from any device, regardless from location.

Clear overview, but support has gone down

Owner from Boutique in Schoorl (Netherlands)

3 days ago

The system has a very clear overview, I can see everything what's going on from one single log-in like the guest information, payments, reservations and more.

Complete package (translated from German) (Original) Complete pakket

Eigenaresse (Owner) from Resort in Scharendijke (Netherlands)

Everything is together, it's a bundle and I don't have to look for anything in the complete package, invoices are created automatically. No double bookings. (translated from German) (Original) Alles zit bij elkaar, het is een bundel en ik hoef niks te gaan zoeken in het complete pakket, facturen worden automatisch gemaakt. Geen dubbele bo...

Very user-friendly Original Dutch: Zeer gebruiksvriendelijk

Owner from Bed & Breakfast & Inn in Midsland (Netherlands)

I use the basic of the system, but I am very satisfied with it. It is very user-friendly and easy to use Original Dutch: Ik gebruik de basic van het systeem, maar ben er erg tevreden over. Het is zeer gebruiksvriendelijk en makkelijk te gebruiken

Efficiënt en Innovatief

GM from 5 to 9 room in Westerhaar-Vriezenveensewijk (Netherlands)

* Efficiënt en innovatie., zodat wij als ondernemer meer tijd hebben voor andere dingen. * Snel boekingen verwerken en geen stress om overboeking. * Prijzen worden goed verwerkt. * Betalingen en facturen worden handig verwerkt in ons boekhoud programma. * Gasten bestand bij houden.

RoomRaccoon makes our daily tasks easier

Owner from Boutique in Limburg an der Lahn (Germany)

8 days ago

I like that RoomRaccoon makes our daily tasks easier. I also think that the support that RoomRaccoon delivers is good.

RoomRaccoon has good support Original: RoomRaccoon ha una buona assistenza

Owner from in Agrigento (Italy)

9 days ago

I have been using RoomRaccoon for some time and one of the aspects I particularly like is the assistance as I have always found support when I needed assistance. Original: Uso RoomRaccoon da qualche tempo e uno degli aspetti che mi piace particolarmente è l'assistenza in quanto ho sempre trovato supporto nel momento in cui avevo bisogno di...

Ever improving and growing!

Cottage Manager from 5 to 9 room Bed & Breakfast & Inn in Franschhoek (South Africa)

RoomRaccoon is the most advanced system we have come across to manage our Guest House Reservations. Emails and payments are completely automated which has saved us so much time! Further, the tools and flexibility of the system is incredible, on top of a modern and fresh interface. There is no request we have made that hasn't been considered...

Easy to use and affordable Original: Fácil de usar e acessível

Receptionist from Boutique in Lisboa (Portugal)

This system is very easy to use and intuitive. The learning curve is quickly and easily a person learns to work with him. Technical support is also good and any questions we have, they resolve. Original: Este sistema é bastante fácil de utilizar e intuitivo. A curva de aprendizagem é rápida e facilmente uma pessoa aprende a trabalhar com e...

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Multi-currency

Gift Vouchers

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

Native Email Marketing

Group Booking Engine

Website Development

Booking Engine

Channel Manager

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Multi-lingual

Multi-currency

Centralized user & role management

Native Email Marketing

Guest Feedback Management

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

Guest Feedback Management

Housekeeping module

Property Management System

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Guest Feedback Management

Gift Vouchers

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

Housekeeping module

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Multi-currency

Gift Vouchers

Payment Requests

Direct billing

Automated reminders

Integrated Payment Terminal & Card Reader

Rate Shopping Module

Property Management System

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization