RoomRaccoon HMS

4.8 (562 REVIEWS)

HTR Score icon
HT Score  
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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David, Lara, Guy + 37 more experts recommend RoomRaccoon

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RoomRaccoon HMS

Ranked 4 (out of 80) in Hotel Management Software

2025 Finalist HotelTechAwards

Hoteliers voted RoomRaccoon as the #3 Hotel Management Software provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

The HMS that makes you more

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Bell avatar Bell - AI powered product analyst

I analyzed all of RoomRaccoon’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like RoomRaccoon for its integrated solutions that automate and streamline operations, enhancing guest experiences and increasing revenue. The system's channel manager and automatic upsell tools maximize occupancy and boost direct bookings. However, some users report challenges with reporting and customer support, indicating areas for potential improvement.

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The PIGs, The Glen Boutique Hotel, Plantage Rococo & 562 others

Read their reviews

Partners say

Industry experts recommend RoomRacoon for its innovative all-in-one cloud hotel management system that integrates PMS, Channel Manager, booking engine, and payments. Its unique approach includes real-time rate optimization and upscale features that streamline operations. Experts specifically highlight its user-friendly interface, seamless integrations, transparent pricing, and customer-centric approach, making it a strong contender for hoteliers aiming to enhance guest experiences and operational efficiency.

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David, Lara, David and 26 others

Read their recommendations

What Types of Hotels RoomRaccoon is Popular For

Size

205 | X-Small (1-9 room)

168 | Small (10-24 room)

74 | Mid-Sized (25-74 room)

38 | Large (75-199 room)

21 | X-Large (200+ room)

Country

184 | Netherlands

93 | Germany

89 | South Africa

60 | Portugal

31 | Italy

21 | Spain

17 | Switzerland

15 | United Kingdom

10 | Ireland

9 | Belgium

9 | Austria

7 | United States of America

5 | Kenya

4 | India

4 | Mexico

3 | Botswana

3 | Egypt

2 | France

2 | Croatia

2 | Denmark

2 | Thailand

1 | Malaysia

1 | Canada

1 | Japan

1 | Luxembourg

1 | China

1 | Guatemala

Type

301 | Bed & Breakfast & Inns

251 | Boutiques

158 | Luxury Hotels

112 | Limited Service & Budget Hotels

89 | City Center Hotels

75 | Extended Stay & Serviced Apartments

73 | Branded Hotels

72 | Airport/Conference Hotels

61 | Resorts

49 | Vacation Rentals & Villas

19 | Hostels

4 | Casinos

3 | Motels

3 | RV Parks & Campgrounds

Region

456 | Europe

97 | Africa

12 | North America

9 | Asia Pacific

3 | Middle East

1 | South America

Category

562 | Hotel Management Software

203 | Property Management Systems

What is RoomRaccoon?

Founded in 2017 | Headquarters in Breda, Netherlands | 91 employees
RoomRaccoon HMS is a comprehensive hotel management system designed to streamline operations for independent hoteliers. This all-in-one cloud-based platform integrates property management, channel management, and booking engine functionalities, along with payment processing. By automating tasks such as rate optimization and upselling, RoomRaccoon enhances guest experiences and boosts revenue. Its user-friendly interface and seamless integrations make it an ideal solution for hoteliers aiming to improve operational efficiency. With features like automated housekeeping management and over 300 integrations, RoomRaccoon effectively supports hoteliers in scaling their businesses confidently.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of RoomRaccoon products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by RoomRaccoon

FAQs

Capabilities

More Revenue

More Bookings

More Visibility

More Efficiency

More Control

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Booking Engine

Booking Engine
Turn your website into your most profitable sales channel. RoomRaccoon’s commission-free booking engine is optimized for direct conversions, giving you more control, higher margins, and stronger guest relationships.

INCLUDED

Channel Manager

Channel Managers
Manage your distribution effortlessly with RoomRaccoon’s high-speed Channel Manager. Sync rates and availability in real time across 100+ OTAs with a 5-second update speed. Eliminate double bookings and manual work while boosting visibility and profitability — all seamlessly connected to your reservations calendar.

INCLUDED

Housekeeping Management

Housekeeping Software
RaccoonHousekeeping gives your property a centralized, mobile-friendly tool to assign tasks, track cleaning and maintenance in real time, and elevate the entire guest experience.

PREMIUM ADD-ON

Automated Upselling

Upselling Software
Boost your average booking value without lifting a finger. RaccoonUpsell automates personalized offers — from breakfast and late check-outs to room upgrades — at the right time in the guest journey. More choices for your guests, more revenue for you.

PREMIUM ADD-ON

Payment Processing

Payments Processing Software
Get paid faster, with less admin. RoomRaccoon Payments automates deposits, pre-authorizations, and check-outs with secure, PCI-compliant technology. Reduce fraud, eliminate manual reconciliations, and ensure every transaction syncs directly with your PMS. More efficiency for your team, more peace of mind for your guests.

INCLUDED

Property Management System

Property Management Systems
RoomRaccoon PMS is the heartbeat of your hotel operations — intuitive, efficient, and built to save time. From check-ins to billing, everything is streamlined in one smart calendar so you can focus less on admin and more on guests.

INCLUDED

Website Builder

Website Design
Your hotel’s digital front door. RaccoonSite creates mobile-optimized websites built to convert visitors into direct bookers. Fully integrated with your booking engine, it drives more commission-free reservations and strengthens your online presence — without the hassle of third-party tools.

PREMIUM ADD-ON

Revenue Management

Revenue Management Systems
Stop guessing and start optimizing. RaccoonRev automatically adjusts your room rates in real time based on demand, occupancy, and booking patterns. The result? Higher revenue, fuller rooms, and smarter pricing all without the manual work.

PREMIUM ADD-ON

AI Pricing

Revenue Management Systems
RaccoonRev Plus is your AI-powered revenue manager. It analyzes market demand, competitor rates, booking trends, and local events to deliver smart, automated pricing up to 365 days in advance. With data-driven strategies and zero manual effort, your hotel stays competitive, profitable, and always ahead of the market.

PREMIUM ADD-ON

Digital ID Scanner

Make arrivals smoother and safer with RaccoonID. Guests can check in online, verify IDs securely, and access keyless entry — all before they reach the front desk. It saves staff time, reduces queues, and enhances the guest experience.

PREMIUM ADD-ON

RoomRaccoon Reviews Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, RoomRaccoon HMS is the #6 most trending product in the Hotel Management Software category (out of 80) and the #170 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

RoomRaccoon has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted RoomRaccoon as the #3 Hotel Management Software provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
92 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

RoomRaccoon Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

RoomRaccoon Average RoomRaccoon

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14

Success Stories

8

References

3

Featured Customers

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RoomRaccoon Reviews

Hotelier Rating

Excellent
513
Very Good
24
Average
12
Poor
0
Terrible
13

Property Size

  • X-Small (199)
  • Small (154)
  • Mid-Sized (70)
  • Large (37)
  • X-Large (20)

Country

  • Netherlands
    Netherlands
    (182)
  • Germany
    Germany
    (93)
  • South Africa
    South Africa
    (80)
  • Portugal
    Portugal
    (56)
  • Italy
    Italy
    (31)
  • Spain
    Spain
    (18)
  • Switzerland
    Switzerland
    (15)
  • United Kingdom
    United Kingdom
    (13)
  • Ireland
    Ireland
    (10)
  • Austria
    Austria
    (9)
  • Belgium
    Belgium
    (9)
  • United States of America
    United States of America
    (6)
  • India
    India
    (4)
  • Kenya
    Kenya
    (4)
  • Mexico
    Mexico
    (4)
  • Egypt
    Egypt
    (3)
  • Botswana
    Botswana
    (3)
  • Denmark
    Denmark
    (2)
  • Thailand
    Thailand
    (2)
  • Japan
    Japan
    (1)
  • Luxembourg
    Luxembourg
    (1)
  • China
    China
    (1)
  • Malaysia
    Malaysia
    (1)
  • Canada
    Canada
    (1)
  • France
    France
    (1)
  • Guatemala
    Guatemala
    (1)
  • Croatia
    Croatia
    (1)

Region

  • North America
    North America
    (11)
  • Europe
    Europe
    (441)
  • Asia Pacific
    Asia Pacific
    (9)
  • Middle East
    Middle East
    (3)
  • South America
    South America
    (1)
  • Africa
    Africa
    (87)
9

How Landgoed Kasteel Limbricht Increased Revenue with AI Pricing

Accommodation Manager from Bed & Breakfast & Inn in Limbricht (Netherlands)

Verified
3 days ago
If we didn’t have RoomRaccoon, we’d need far more staff to handle check-ins, invoicing, and reports. Instead, everything is streamlined, and we can give our full attention to the guest.
Country Netherlands
Accommodation Manager
9

Very good all-round package

Geschäftsführer from 10 to 24 room Bed & Breakfast & Inn in Borkum (Germany)

Verified
8 days ago
The booking software is very clearly designed. It's not cluttered, yet you can find everything you need. The connection to the payment system also works perfectly.
Country Germany
Geschäftsführer
Small Hotel
9

How Porch & College Conversations Charm House Unified Multi-Property Management

Owner from 10 to 24 room Extended Stay & Serviced Apartment in Vila Real de Santo Antonio (Portugal)

Verified
9 days ago
The main benefits of RoomRaccoon are its user-friendly interface and ease of use, which simplifies operations and reporting. The staff finds it easy to use, and it effectively supports daily preparations.
Country Portugal
Owner
Small Hotel
10

Best decision ever

Hotel director from 10 to 24 room Boutique in Muhldorf am Inn (Germany)

Verified
10 days ago
I've been using RoomRaccoon for seven years and am very satisfied with it. This program has been consistently developed. AI has recently been added without having to bring in other providers. It's going very well at the moment, and our sales have improved.
Country Germany
Hotel director
Small Hotel
10

It works quite well as a channel manager

GM from Boutique in Matosinhos (Portugal)

Verified
10 days ago
The efficiency of the service provided. Excellent customer service, with quick responses to all problems/questions.
Country Portugal
GM
7

Line

Leitung der Hotelanlage from 5 to 9 room Bed & Breakfast & Inn in Puttgarden (Germany)

Verified
10 days ago
It's easy to use and has a clear overview. No prior knowledge is required. The videos are the best way to get to know the program, and they're superbly explained so you can put it into practice.
Country Germany
Leitung der Hotelanlage
X-Small Hotel
9

Our PMS in a small hotel.

Project dresses Inclusion hotel from 10 to 24 room Bed & Breakfast & Inn in Treffurt (Germany)

Verified
10 days ago
What I like most about it is that everything is so self-explanatory. I don't need hours of training to use RoomRaccoon. The system offers me exactly the depth of options I need for our hotel.
Country Germany
Project dresses Inclusion hotel
Small Hotel
10

A software that has managed to offer everything.

Admin from 10 to 24 room Resort in

Verified
24 days ago
Regarding reservation management and the channel manager itself, communication with the various OTAs has been excellent. Initially, there were some challenges, but they were overcome.
Admin
Small Hotel
10

Love!

Owner from 5 to 9 room Bed & Breakfast & Inn in Homer (United States of America)

Verified
2 months ago
I’ve been using RoomRaccoon for three years now, and I continue to be impressed. Their support team is always responsive, friendly, and genuinely helpful whenever I have questions. I appreciate how the platform keeps evolving with the industry, new features and updates are rolled out regularly, making it easier to manage my property efficie...
Country United States of America
Owner
X-Small Hotel
10

RoomRaccoon software

Owner from Boutique in Rotterdam (Netherlands)

Verified
2 months ago
Support for various connections with external partners specializing in specific areas, such as financial, door operation, and much more.
Country Netherlands
Owner
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  • 57

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

RoomRaccoon is a great all-in-one cloud hotel management system. It's very user-friendly and makes it easy to manage your hotel. Furthermore, the system is very easy to use. This makes it also a great system for my employees.

Question:

What differentiates this product or service from the competition?

Answer:

The great customer service really makes RoomRaccoon stand out from the crowd. Furthermore RoomRaccoon integrates with all your other favorite systems to manage your hotel. This way RoomRaccoon offers a great solution.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Just contact the support team of RoomRaccoon, they really help you to start using the product. This way you can test the software and find if it is something for you. Just start and the rest will follow.

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How Conversas de Alpendre & Colégio Charm House Unified Multi-Property Management

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RoomRaccoon Expands AI Capabilities with HiJiffy Integration

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RoomRaccoon Introduces RaccoonRev Plus: AI-Powered Pricing To Make Independent Hotels More Profitable

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Global Swiss Academy enhances hospitality learning experience with RoomRaccoon partnership

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RoomRaccoon Growth Recap 2024: Key Milestones, Innovation and Progress

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Slapen in de Molen achieve zero overbookings with RoomRaccoon's synchronized distribution

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Gleesons reduce no-shows with automated payments

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Vila Origens saves 2 hours a day with RoomRaccoon

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The Bull Auberge saves £1,000 monthly on OTA commissions with RoomRaccoon

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Brewhalla achieves 70% direct bookings with RoomRaccoon

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11 months ago

RoomRaccoon Partners With Pxier To Enhance Hospitality Offering

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1 year ago

RoomRaccoon Acquires Lobbi PMS To Expand Benelux Market Presence

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1 year ago

SW Beach embrace automation for a modern guest journey

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1 year ago

Direct Bookings Lead The Way For Independent Hotels In Europe, Says RoomRaccoon

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1 year ago

RoomRaccoon to Debut all-in-One Hotel Management System at HITEC 2024

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1 year ago

RoomRaccoon Partners with Leading Guest Experience Systems

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1 year ago

RoomRaccoon Strengthens Customer Focus with Appointment of Cyril Lavenant as Global Head of Customer Success

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1 year ago

RoomRaccoon Partners With Guestnet To Elevate Guest Experience And Drive Revenue Growth For Independent Hotels

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1 year ago

RoomRaccoon And Gastronovi Announce Integration To Bring Tech-Driven Hospitality To Hotels In Germany

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1 year ago

Roomraccoon Announces Its First Integration With Energy Management Solution Zennio

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1 year ago

RoomRaccoon expands Global Distribution Channels connectivity with new Reconline integration

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RoomRaccoon

1 year ago

RoomRaccoon announce Adam Clarke as Chief Revenue Officer

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RoomRaccoon

1 year ago

RoomRaccoon Report 2023: Unpacking Europe's Independent Hotel Industry Trends

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1 year ago

Independent Hotels In Europe Outpace 2022 Performance, According To RoomRaccoon

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1 year ago

RoomRaccoon Acquires Irish Hotel Management Software Company, iHotelligence

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1 year ago

RoomRaccoon and HyperGuest Build Integration to Enhance Demand Distribution for Independent Hotels

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1 year ago

RoomRaccoon Launch Website Builder, An All-In-One Website Solution For Hoteliers

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2 years ago

Vive La Vie Guesthouse increase RevPAR by 331% with RoomRaccoon

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2 years ago

How Steenhof Suites grew ancillary revenue with RoomRaccoon

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2 years ago

How The Glen Boutique Hotels save 4 hours a day with RoomRaccoon

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2 years ago

RoomRaccoon Partners with Vrbo to Connect Users to Global Vacation Rental Audience

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2 years ago

Forum Homini increases direct bookings and ancillary revenue with RoomRaccoon

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2 years ago

How Buff and Fellow Eco Cabins increased RevPAR by 60% with RoomRaccoon

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2 years ago

Heart of Midlothian Sign RoomRaccoon to Power New One-of-a-Kind hotel in Tynecastle Park Stadium

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RoomRaccoon Announces Direct Integration with Akia to Transform Hotel Guest Communication

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2 years ago

RoomRaccoon Releases Group Booking Solution To Help Independent Hotels Increase Revenue

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2 years ago

RoomRaccoon partners with The Hotels Network to Enhance Direct Bookings

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2 years ago

RoomRaccoon Announces Integration with Nuki to Enhance Hotel Check-ins

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2 years ago

RoomRaccoon Furthers Commitment to North America with the Appointment of Chaz Farris as Market Head

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2 years ago

RoomRaccoon Introduces Enhanced Native Payment Solution to 28 New Markets

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2 years ago

RoomRaccoon Launch Online Check-Out

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2 years ago

RoomRaccoon Partners with Adyen to Strengthen Hotel Payment Capabilities

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RoomRaccoon Integrates with Epos Now to Enhance Payment Processes for Independent Hotels

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A Guide to Direct Bookings

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Instagram Post Ideas for Hotels: Engage Your Followers

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Global Research From RoomRaccoon Reveals Key Trends Shaping The Hotel Industry

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RoomRaccoon Integrates with Cendyn to Bring Global Distribution Channels to Independent Hotels

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Why This Luxury Cape Town Boutique Was Seeking an Easy-to-Use All-in-1 Platform to Automate Manual Processes and Boost Ancillary Revenue

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RoomRaccoon Unveils Next-Generation Platform at Check-In Hospitality Summit

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RoomRaccoon Announces Ambitious Global Hiring Targets to Accelerate Product Innovation

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RoomRaccoon Introduce New Housekeeping Software to Further Streamline Hotel Operations

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Support

Verified Support

RoomRaccoon has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Recommended

97%

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