RoomRaccoon HMS

4.8 (551 REVIEWS)

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92 out of 100
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Kay, David, Trevor + 36 more experts recommend RoomRaccoon

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RoomRaccoon HMS

4.8 (551 REVIEWS)

Ranked 3 (out of 79) in Hotel Management Software

2025 Finalist HotelTechAwards

Hoteliers voted RoomRaccoon as the #3 Hotel Management Software provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

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Bell avatar Bell - AI powered product analyst

I analyzed all of RoomRaccoon’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like RoomRaccoon for its ease of use, comprehensive functionality, and value in managing small to medium-sized properties. Key features include seamless channel management, dynamic pricing via yield management, and automation of tasks such as invoicing and guest communication. RoomRaccoon integrates with various booking platforms, which reduces the risk of overbooking and saves time. Some users noted concerns with response times from support, occasional system bugs, and the need for more customization options. Overall, RoomRaccoon helps improve operational efficiency, reduce the administrative burden, and enhance guest experience, contributing positively to revenue optimization and cost-saving measures.

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The PIGs, The Glen Boutique Hotel, Plantage Rococo & 553 others

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Partners say

Industry experts recommend RoomRacoon for its innovative all-in-one cloud hotel management system that integrates PMS, Channel Manager, booking engine, and payments. Its unique approach includes real-time rate optimization and upscale features that streamline operations. Experts specifically highlight its user-friendly interface, seamless integrations, transparent pricing, and customer-centric approach, making it a strong contender for hoteliers aiming to enhance guest experiences and operational efficiency.

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Kay, David, Trevor and 36 others

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Support

Exceptional

42 reviews mentions in "Support"

26 positive

16 negative

Hoteliers often experience mixed reviews regarding RoomRaccoon's customer support. While there are instances where support is described as phenomenal, with prompt and helpful responses, there are concerns about the availability and accessibility of support services. Some users express frustration over the lack of 24-hour support, particularly during weekends, which can lead to delays in resolving critical issues. Additionally, certain reviews highlight difficulties in reaching customer support due to the company's growth, suggesting that the team size may be insufficient to manage the volume of clients effectively. The expertise and readiness of the support staff receive both praise and critique, depending on the user's experience. While some appreciate the thorough onboarding process and the assistance during initial setup, others feel left to navigate the software largely on their own, comparing RoomRaccoon's support unfavorably to competitors like Cloudbeds. Overall, while there are commendations for the friendly and helpful attitude of the support team, the need for faster response times and improved accessibility is evident.

Sales Manager

23 days ago

Verified

... constantemente a inovar e a corrigir qualquer erro encontrado, apoio sempre disponivel por parte da Maria Gouveia, representante ...

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General Manager/ Head of Finance & Operations

3 months ago

Verified

... us valuable insights to improve our operations. The customer support is phenomenal! Whenever we have a question, the team responds ...

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Owner

3 months ago

Verified

... Possible contact via WhatsApp to allow ease of contact. Do appreciate the callbacks and responses to the ticket system though ...

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FD

4 months ago

Verified

... daily revenue manually and at the same time check the calculator results. On the daily room revenue my figures used ...

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Owner

4 months ago

Verified

... Navigating support is effortless with the RoomRaccoon team. They are always there promptly assisting with any question. Exceptional customer service is key to our successful partnership. ...

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Personal assistant

4 months ago

Verified

... The Room Raccoon system takes the hassle out of the booking system. It allows all booking platforms to conform into one, making it far smoother for the co-ordinator of the bookings. ...

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Director

4 months ago

Verified

... our entire staff, from front desk to housekeeping. Training new employees has become a breeze! Frank Cachia has been ...

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Sales and Events Manager

4 months ago

Verified

... I am just a bit concerned about security as you could easily delete a payment without a managers password which is a bit worrying. The reports arent easy to use and a bit confusing. ...

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Director

5 months ago

Verified

... independent hotel, instructing solicitors and pursuing legal remedies to the huge amount of costs they've already ...

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Inhaber & Chef

5 months ago

Verified

... Due to the growth of RoomRaccoon, it has not been that easy to reach customer support for a few months. Otherwise everything fits perfectly. ...

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Landgoed eigenaar

5 months ago

Verified

... RoomRaccoon, and at the moment we don't have much to complain about! ...

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Property Owner

5 months ago

Verified

... The human support is very minimal and one is left to really learn ...

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gerente

5 months ago

Verified

... PARTNER OF EXCELLENCE ...

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Gestora Operacional

5 months ago

Verified

... There is no 24-hour support, not even during the weekend. I have had a problem during the weekend and no one was there to help me immediately, only by email, but it ends up taking a while. ...

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Diretor

5 months ago

Verified

... After training with a great trainer, the program has proven to be very easy to ...

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Owner

6 months ago

Verified

... I think the accessibility of the service should be improved, and I would like if I could change the address ...

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Geschaftsfuhrerin

6 months ago

Verified

... perfect booking engine for us. It was really thought of everything and responds very flexibly and quickly to questions. All in one and very ...

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Owner

6 months ago

Verified

... therefore with a single access I can manage all aspects of daily activity. I am satisfied with the availability of the ...

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Manager

6 months ago

Verified

... If there are changes, it should be pointed out exactly what these changes contain. Umlauts are also ...

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Owner

6 months ago

Verified

... there have been failures, where it is nice to get feedback / verification from RoomRaccoon earlier. Original: In ...

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Owner

7 months ago

Verified

... I wanted to change the conformation e-mail that is being send out towards ...

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Manager

7 months ago

Verified

... be done to update reservations and information. The helpcenter is also very complete and with a lot of information on how to work ...

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Manager

7 months ago

Verified

... At this time I do not find things to improve. They will surely arise in the future, but Roomraccoon is always attentive to suggestions and proposed improvements. ...

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Owner

7 months ago

Verified

... support could be improved, mostly response time. Also fixing errors takes a bit too long sometimes. English Translation: ...

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Owner

7 months ago

Verified

... Starting with RoomRaccoon was a difficult process. When you have a lot of technical questions, ...

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Hotel Manager

8 months ago

Verified

... It works very nicely. Very nice are the options to download and print all lists of, for example, Raccoonpay and Reservations. ...

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General Manager

8 months ago

Verified

... Clear, fine system. Looks neat and tidy. Anyone on the staff can work with it. Original: Overzichtelijk, fijn systeem. Ziet er keurig netjes uit. Iedereen van het personeel kan er mee werken. ...

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Owner

8 months ago

Verified

... The channel manager is what I like the most about the system. Everything is accessible from one log-in. Also the help from the customer succes team is very appreciated. ...

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Direccion

8 months ago

Verified

... general has improved a lot after assigning a person to solve the doubts. When you have any questions, you just have ...

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owner

8 months ago

Verified

... Costumer support could be better as they always use technical language and for me it is not always easy to understand. ...

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Eigenaar (Owner)

8 months ago

Verified

... The biggest advantage is that you have blocked the agenda for all bookings. In addition, I can lead customers ...

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Owner

10 months ago

Verified

... The communication towards me could be better. I was strongly advised by RoomRaccoon to move to another payment platform of RoomRaccoon. ...

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Manager

11 months ago

Verified

... especially that I get notifications on my phone when I receive a new booking. I also like that booking confirmations are sent automatically and that the system is easy to use and structured. I always receive answers to my questions quickly and I can find many ...

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Manager

11 months ago

Verified

... - Every now and then there are system bugs that needs some improvement. - It feels that sometimes the responses to queries are a bit vague. ...

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Owner

12 months ago

Verified

... Sometimes problem solving can get quite technical, so I would like it if the customer succes team assist me even more in these kind of situations. ...

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Owner

12 months ago

Verified

... All-in-one system but regular hickups and slow solutions. ...

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Hotel Owner

13 months ago

Verified

... learn how to use this system. Every time we have some questions we always have someone to help us solving our problems. ...

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Owner

13 months ago

Verified

... Their support was non existent and often we would have tickets go unanswered for months or they would simply close tickets ...

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Owner

13 months ago

Verified

... I don't really have feedback for now. The feedback I had in the past was always taken seriously and taken into account when it comes to the development of the system. ...

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Inhaberin

14 months ago

Verified

... There is nothing good to say about this software! The basics are missing and every day you open a service ticket which is only answered over a week later! ...

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Consultor hoteleiro

14 months ago

Verified

... The only thing I remember would be the eventual creation of a stop sales management process for offline operators. ...

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Hotel manager

14 months ago

Verified

... experience very easy to manage. The automatization of availability on the various platforms works perfectly and if there was to be a problem, the capacity of reaction to solve it is instant. ...

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Owner

14 months ago

Verified

... user friendly interface, property specific features, fantastic customer service and reliability of the RoomRaccoon ...

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Owner

14 months ago

Verified

... this is all communicated to the right channels. The CS department is very nice, can always call and a helping ...

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Hotel Manager

14 months ago

Verified

... They are always really friendly and the system has different programs that can help you during your work. It's super easy, you just need to adapt on the beginning. ...

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CCO

14 months ago

Verified

... Full price of everything is high and extra functions aren't cheap. There are nice. Also, if it was a smaller company probably would be easier to get some maps we think are missing. ...

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General Manager

15 months ago

Verified

... be found a lot quicker this way. (In comparison to raising tickets) ...

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Automation

Optimized

22 reviews mentions in "Automation"

16 positive

6 negative

Hoteliers often highlight the automation features of RoomRaccoon’s hotel management software as a key advantage that streamlines operations significantly. Users emphasize that the automation of billing and reporting tasks greatly reduces the manual workload, allowing staff to dedicate more time to guest services and other essential activities. The integration with platforms like Xero further enhances this automation by eliminating manual data entry associated with accounting processes. Overall, hoteliers appreciate the efficiency gains, noting that automated functions reduce errors and improve workflow productivity, contributing to a smoother operational experience.

Sales Manager

23 days ago

Verified

... Torna a gestao de qualquer unidade turistica extremamente facil e intuitiva! ...

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Front of House Manager

3 months ago

Verified

... amount of people in house on each night. Being able to print the room only with the B&B on the breakfast report. When ...

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Owner

3 months ago

Verified

... Very automated and overall good experience ...

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Owner / GM

4 months ago

Verified

... fantastic support team always ready to help—although enhanced accounting automation and more detailed financial reporting ...

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FD

4 months ago

Verified

... mile to keep updated with bookings, invoicing and daily reports. I would like to applaud Room Raccoon for this amazing software which I believe ...

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General Manager

4 months ago

Verified

... seamless integration with Xero has eliminated much of the manual processing we used to handle, saving us valuable time and reducing human error in our accounting. The competitor pricing tool is an absolute game-changer, allowing us to stay competitive without constant manual monitoring. We can adjust our rates quickly and effectively ...

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Revenue Manager

4 months ago

Verified

... If the ccs could still be taxed automatically, that would be great. It would also be ...

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Revenue Manager

4 months ago

Verified

... Als betalingen geautomatiseerd zouden kunnen worden en als prijzen per kamer beheerd zouden kunnen worden ...

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Landgoed eigenaar

5 months ago

Verified

... us: before using the system we had to do everything manually around the reservations. Now we have more time for the guests ...

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gerente

5 months ago

Verified

... The initial configuration was very intuitive and the sales team was excellent, from Catarina Capone in after-sales support, to Joao Brito, in all the help with configuration and training... I recommend ...

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Manager

5 months ago

Verified

... Creation of an app, that through the phone we can manage all the configurations ...

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Front office Manager

5 months ago

Verified

... out and easy to use. The channel manager also works smoothly and simplifies the management of various portals. The individual ...

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Owner

7 months ago

Verified

... RoomRaccoon, which is very convenient to work with. The system is easy to implement and submitting the online booking ensures that the system helps us further in our daily activities. Original: ...

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General Manager

8 months ago

Verified

... I would like a direct debit for the payments, because now I have to log in Original: Ik zou graag een automatisch incasso willen voor de betalingen, want nu moet ik inloggen ...

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Owner

8 months ago

Verified

... I am actually very happy with the system. But RoomRaccoon is updating the system on a frequently basis, so when thing changes I need the help of the customer succes team. ...

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Direccion

8 months ago

Verified

... When a client adds the option of a transfer, the notification arrives but not the flight data and the clients arrival ...

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owner

8 months ago

Verified

... It is an easy software to work with. Very user friendly and practical system that is making my day easier. ...

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Manager

11 months ago

Verified

... - Its so modern - I love the way that everything pulls through from the booking engine - Its really great that you can send automatic documents ...

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Owner

13 months ago

Verified

... various booking platforms as well as a booking engine to drive reservations. This utility saves time and minimizes ...

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Owner

13 months ago

Verified

... The system saves me a lot of time. All channels are synced and grouped in one system. That's why I never had a overbooking again. ...

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Consultor hoteleiro

14 months ago

Verified

... I like the simplicity of interconnecting all aspects of hotel management, reservations, pricing, yield, packages, channel management, billing, upselling and many other features. ...

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Hotel Reception Supervisor

14 months ago

Verified

... seen together in one document or seperately. Rooms linked are sometimes complicated when clients want to pay seperate for add-on's. ...

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Chef

14 months ago

Verified

... Automatic search and confirmation of the address. Credit card billing with HRS ...

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Director

14 months ago

Verified

... Through the channel manager I have never had overbooking. The automated sending of an email to the client is fantastic. Control over reservations very easy. ...

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Owner/Managing Director

14 months ago

Verified

... The ease for guests to make a booking and the system taking the payment and sending booking confirmations etc. You don't have to ...

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Hotel manager

14 months ago

Verified

... easy to manage. The automatization of availability on the various platforms works perfectly ...

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Owner

14 months ago

Verified

... because much is automated. It prevents overbooking, the automatic mailings help us communicate with customers. The links ...

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Integrations

Seamless

27 reviews mentions in "Integrations"

17 positive

10 negative

Hoteliers often praise RoomRaccoon for its broad range of integrations with various booking platforms and systems, which greatly enhance their property management efficiency. The software reportedly allows seamless connectivity with essential systems like POS and CRM, reducing manual workload and ensuring data accuracy. However, some users express concerns about the ease of setting up these integrations, mentioning occasional syncing issues that require manual intervention, particularly with some platforms like Agoda. Overall, the ability to connect easily with existing hotel infrastructure is seen as a major advantage, though improvements in integration reliability and setup simplicity would further boost user satisfaction.

Hotel Eigenaar

19 days ago

Verified

... our service level. In addition, RoomRaccoon offers unlimited payment options for our guests, which makes the booking ...

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GM

23 days ago

Verified

... I am currently not enjoying that you cannot move around or extend OTA bookings, this change was implemented this year. ...

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Sales Manager

23 days ago

Verified

... parte da Maria Gouveia, representante em Portugal. Conexao com o SEF e o INE, sistema de faturacao integrado, relatorios ...

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Owner

3 months ago

Verified

... Streamlined from website to the booking system so feels familiar to the guest. Multilingual correspondence. Reporting system with various options ...

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Group General Manager/ Head Of Finance & Operations

3 months ago

Verified

... user-friendly interface to its seamless integration with various booking platforms, everything about it feels tailored ...

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Owner

4 months ago

Verified

... The reservation agenda is easy to use and very clear. In one go you can see a clear overview of all the reservations. It is also nice that we can connect with cashdesk systems for restaurants ...

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Owner

4 months ago

Verified

... Faster communication with tech support. Importing of OTA to be accurate with the booking amount. Phone access if we have any issues that come up. ...

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General Manager

4 months ago

Verified

... tool for our hotel. The ease of use, coupled with the powerful integrations, has simplified our daily operations and ...

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Personal assistant

4 months ago

Verified

... The Room Raccoon system takes the hassle out of the booking system. It allows all booking platforms to conform into one, making it far smoother for the co-ordinator of the bookings. ...

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Revenue Manager

4 months ago

Verified

... would be great. It would also be nice if you could link price types across room types. Original: Als de ccs ...

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Director

5 months ago

Verified

... Basic functions such as being able to pre-authorise cards during check-in, or using their own terminal, aren't possible. This is even more galling when you realise that they've only promised you this, so they can send you their own terminal, that has some of the highest processing fees I've ever seen. To highlight how clearly this was mis-sold, without the pre-auth function, I'd have to actively be choosing to pay nearly 4x the processing fees of my existing card provider, just so the amount on the card ...

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Inhaber & Chef

5 months ago

Verified

... example, the ability to set multiple languages or general invoicing ...

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Property Owner

5 months ago

Verified

... Channel Manager is very important to how we work and the add-ons function has a lot of potential once we figure ...

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gerente

5 months ago

Verified

... the speed of connection with OTAS and in the APP via push, delay in communication, for example, from the Booking ...

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Manager

5 months ago

Verified

... could improve the interface with other platforms they partner with. From our experience, there ...

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Geschaftsfuhrerin

6 months ago

Verified

... is nothing to improve in my eyes - it is thought of everything. We are 100% satisfied. An already integrated POS system - that might be something :-) But you can already connect with everything right now. Everything is very ...

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Front Desk Agent

6 months ago

Verified

... channels and OTAs directly from the program instead of using an intermediary. Original: Podia ter mais ligacoes ...

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Manager

6 months ago

Verified

... exactly what these changes contain. Umlauts are also not copied correctly from booking.com. Original: Wenn es Anderungen ...

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Owner

7 months ago

Verified

... I wanted to change the conformation e-mail that is being send out towards my guests, but that has been taken care of. ...

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Owner

7 months ago

Verified

... Everything is linked in RoomRaccoon, which is very convenient to work with. ...

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Hotel Manager

8 months ago

Verified

... Very nice are the options to download and print all lists of, for example, Raccoonpay and Reservations. In other system I didn't ...

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Direccion

8 months ago

Verified

... of a transfer, the notification arrives but not the flight data and the clients arrival time. You would also like ...

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Eigenaar (Owner)

8 months ago

Verified

... do all your marketing with it. for example with a mass mailing or a link with another mail package. (translated ...

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Owner

12 months ago

Verified

... The offer of connections to the OTAs could be larger. It would help to get more visibility on more international OTAs ...

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Owner

12 months ago

Verified

... accounting, payment provider. Navigation is quite intuitive. Integration with RaccoonPay very useful. ...

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Owner

13 months ago

Verified

... excellent Hotel Management System that is perfect for guest houses and lodges with various categories of accommodation. ...

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Owner

13 months ago

Verified

... told us it would be impossible to connect (Stripe connectivity restrictions between the Netherlands, where their bank ...

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Owner

13 months ago

Verified

... The system saves me a lot of time. All channels are synced and grouped in one system. That's why I never had a overbooking again. ...

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Owner/Managing Director

14 months ago

Verified

... about double bookings, or a booking comes in in the middle of the night on the one booking system and you need to manually ...

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Owner

14 months ago

Verified

... automatic mailings help us communicate with customers. The links with OTAs are very nice so that everything can be managed ...

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Hotel manager

14 months ago

Verified

... Predisposition to personalize things that are to appear on the documents such as invoices, excel documents, etc. When we have asked about this matter the answer usually is that they can not be changed ...

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General manager

14 months ago

Verified

... change the colours of each reservation channel, for exampleBooking - blue / Airbnb - orange / Expedia - green. This woulp help a lot. ...

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Hotel Manager

14 months ago

Verified

... They are always really friendly and the system has different programs that can help you during your work. It's super easy, you just need to adapt on the beginning. ...

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Value

Outstanding

36 reviews mentions in "Value"

25 positive

11 negative

Hoteliers often find RoomRaccoon’s Hotel Management Software to be a valuable investment due to its competitive pricing compared to the extensive features offered. Many users appreciate the cost-effectiveness, noting that the software saves significant time by automating tasks and reducing manual labor. The clear and transparent pricing model is highlighted, with no hidden fees, making budgeting more straightforward. Additionally, hoteliers value the ability to integrate seamlessly with existing systems, further enhancing its cost efficiency. The thoughtful design of the platform ensures that users receive a good return on investment, as it streamlines operations and improves overall hotel management, contributing to increased profitability.

Hotel Eigenaar

19 days ago

Verified

... Everything is clear, intuitive and user-friendly. An absolute must for every hotelier who strives for efficiency ...

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Sales Manager

23 days ago

Verified

... Melhor software de Gestao Hoteleira do mercado! ...

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Group General Manager/ Head Of Finance & Operations

3 months ago

Verified

... Excellent All-in-One Property Management Solution ...

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Owner

3 months ago

Verified

... Possible contact via WhatsApp to allow ease of contact. Do appreciate the callbacks and responses to the ticket system though ...

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FD

4 months ago

Verified

... Relevant hotel management system! ...

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Owner / GM

4 months ago

Verified

... The ultimate hotel management solution! ...

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Owner

4 months ago

Verified

... Navigating support is effortless with the RoomRaccoon team. They are always there promptly assisting with any question. Exceptional customer service is key to our successful partnership. ...

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General Manager

4 months ago

Verified

... and effectively based on market trends, which has significantly boosted our occupancy. The platform’s user-friendly ...

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Personal assistant

4 months ago

Verified

... Honestly, Iam happy with all the Room Raccoon functionalities, and cannot think of anything I would improve at this stage. ...

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Sales and Events Manager

4 months ago

Verified

... I am just a bit concerned about security as you could easily delete a payment without a managers password which is a bit worrying. The reports arent easy to use and a bit confusing. ...

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Director

5 months ago

Verified

... A basic product, fraudulently mis-sold, backed up with poor communication and still no refund. ...

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Inhaber & Chef

5 months ago

Verified

... Due to the growth of RoomRaccoon, it has not been that easy to reach customer support for a few months. Otherwise everything fits perfectly. ...

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Landgoed eigenaar

5 months ago

Verified

... RoomRaccoon is a very favorable system! ...

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gerente

5 months ago

Verified

... example, from the Booking app to the program. the price of RaccoonPay should be less. the cost of the taxes are ...

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Manager

5 months ago

Verified

... speed in response every time we need a contact. A good quality / price ratio Original: A facilidade da plataforma ...

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Diretor

5 months ago

Verified

... It is necessary to guarantee a minimum of 75% of the eligible transaction volume through RaccoonPay. It could be a little less.... ...

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Manager

5 months ago

Verified

... The price could be a little cheaper and when booking, email registration could ...

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Owner

6 months ago

Verified

... I think the accessibility of the service should be improved, and I would like if I could change the address ...

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Geschaftsfuhrerin

6 months ago

Verified

... questions. All in one and very well implemented - and at a very fair price. (translated from German) (Original) RoomRaccoon ...

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Owner

6 months ago

Verified

... satisfied with the availability of the assistance included in the package. Original: Lo uso da poco tempo ma l' aspetto ...

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Manager

6 months ago

Verified

... It's a very complex question. What I like most is the fact that there has ...

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Owner

6 months ago

Verified

... reservations, as well as up-to-date insight into the turnover of my company. Original: Dankzij het systeem heb ik snel ...

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Owner

7 months ago

Verified

... The biggest advantages of using RoomRaccoon is the ease of use. Also, I used to work with pen and paper, so I save a lot of time now. ...

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Owner

7 months ago

Verified

... I would like to have an option to add notes to a reservation since we have a lot of loyal guest. ...

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Manager

7 months ago

Verified

... 1. They are always available to answer questions and queries. 2. The training course was very instructive and enlightening.3. It has facilitated the management of my establishment in all areas. ...

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Owner

7 months ago

Verified

... verything is linked in RoomRaccoon, which is very convenient to work with. The system is easy to implement and submitting ...

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Direccion

8 months ago

Verified

... changes are immediate. RoomRaccoon in general has improved a lot after assigning a person to solve the doubts. When ...

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Manager

11 months ago

Verified

... confirmations are sent automatically and that the system is easy to use and structured. I always receive answers to my questions ...

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Owner

12 months ago

Verified

... It's an all in one software and I do not need to have more than one software to manage my property ...

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Owner

12 months ago

Verified

... issues are too often and solutions take too long. Payment conditions are ridiculous. 7 days, a financial penalty ...

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Owner

13 months ago

Verified

... Management System that is perfect for guest houses and lodges with various categories of accommodation. It integrates well into ...

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Owner

13 months ago

Verified

... Terrible Experience ...

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Front Office Manager

13 months ago

Verified

... The information is very easy to read and the fact that it's everything in one page is great. I do not have to change windows or pages to check the information, which is good if you're using a mobile phone. ...

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Inhaberin

14 months ago

Verified

... NEVER AGAIN! I advise every good hotelier to stay away! ...

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Front office

14 months ago

Verified

... It would be nice if you can add more options to certain reservations. So that you can add details such as, allergies, extra beds etc in one click. ...

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Consultor hoteleiro

14 months ago

Verified

... I like the simplicity of interconnecting all aspects of hotel management, reservations, pricing, yield, packages, channel management, billing, upselling and many other features. ...

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Hotel Reception Supervisor

14 months ago

Verified

... The online Check-in for second guest/s can improve. Hotelrooms commission structure not linked. ...

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Owner/Managing Director

14 months ago

Verified

... Guests have trouble finding where to put the discount code. It is too small and one really has to search ...

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Hotel manager

14 months ago

Verified

... Predisposition to personalize things that are to appear on the documents such as invoices, excel documents, etc. When we have asked about this matter the answer usually is that they can not be changed ...

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Owner

14 months ago

Verified

... It is very clear and easy to use. It saves a lot of work because much is automated. It prevents overbooking, ...

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General manager

14 months ago

Verified

... It's very easy and intuitive, really enjoy the price system management and the invoice system. The reports option is very helpful ...

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CCO

14 months ago

Verified

... Full price of everything is high and extra functions aren't cheap. There are nice. Also, if it was a smaller company probably would be easier to get some maps we think are missing. ...

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Functionality

Innovative

56 reviews mentions in "Functionality"

43 positive

13 negative

Hoteliers often highlight the robust functionality of RoomRaccoon’s Hotel Management Software, noting its core features that streamline essential tasks like booking and reporting. The software effectively automates various processes, such as billing and reporting, which significantly reduces manual tasks and the likelihood of errors. Customization of workflows and templates is a notable strength, allowing hoteliers to tailor the system to their specific needs. Users appreciate the global features, including multilingual support and currency options, which enhance its versatility across different regions. However, some users mention occasional challenges with in-depth feature exploration and system updates, indicating areas for potential improvement.

Sales Manager

23 days ago

Verified

... intuitiva! Assim que se entra temos logo a visao geral dos quartos ocupados, de onde vieram, se estao ou nao pagos, ...

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Front of House Manager

3 months ago

Verified

... Only minor little things, like having a final number for the amount of ...

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General Manager/ Head of Finance & Operations

3 months ago

Verified

... Outstanding PMS with Exceptional Features ...

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Owner

3 months ago

Verified

... Streamlined from website to the booking system so feels familiar to the guest. Multilingual correspondence. Reporting system with various options ...

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Owner

3 months ago

Verified

... More advanced integrations with the current system for better communication. ...

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Owner

4 months ago

Verified

... The reservation agenda is easy to use and very clear. In one go you can see a clear overview of all the reservations. It is also nice that we can connect with cashdesk systems for restaurants ...

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FD

4 months ago

Verified

... Currently on reports I'm that one person who's not good with math's and ...

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Owner / GM

4 months ago

Verified

... help—although enhanced accounting automation and more detailed financial reporting options would make it even bet ...

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General Manager

4 months ago

Verified

... without constant manual monitoring. We can adjust our rates quickly and effectively based on market trends, which has significantly boosted our occupancy. The platform’s user-friendly interface makes it easy to manage bookings, rates, and availability from a single dashboard. ...

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Personal assistant

4 months ago

Verified

... The Room Raccoon system takes the hassle out of the booking system. It allows all booking platforms to conform into one, making it far smoother for the co-ordinator of the bookings. ...

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Director

4 months ago

Verified

... interface is intuitive and easy to navigate, making it accessible for our entire staff, from front desk to housekeeping. Training new ...

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Revenue Manager

4 months ago

Verified

... Het is simpel en overzichtelijk waardoor de medewerkers zich kunnen focusse ...

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Sales and Events Manager

4 months ago

Verified

... Its fairly easy to use and easy to learn and teach. The calendar looks good and the bookings are easy input. ...

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Guesthouse Owner

5 months ago

Verified

... benefited from their easy-to-use invoicing system, which simplifies financial tracking and guest payments. The platform has improved ...

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Director

5 months ago

Verified

... A basic product, fraudulently mis-sold, backed up with poor communication and still no refund. ...

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Inhaber & Chef

5 months ago

Verified

... RoomRaccoon runs smoothly and is constantly being improved ...

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gerente

5 months ago

Verified

... block the floors for maintenance. if we could put more interactive links to the page were we have our products, so we ...

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Reservations Consultant

5 months ago

Verified

... Easy to process payments and refunds. easy to merge profiles and easy to create multiple bookings, best PMS i have ever worked on. Overall easy to understand ...

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Gestora Operacional

5 months ago

Verified

... Very practical and functional reservations manager ...

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gerente

5 months ago

Verified

... It is very simple in its operation and applications in general are easy to learn, its use and easy to use on a daily basis. ...

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Manager

5 months ago

Verified

... The ease of the platform itself, to access all menus. The speed in response every time we need a contact. A ...

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Owner

5 months ago

Verified

... The system is very clear and makes it possible to access all reservations and manage them from a single log-in. ...

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Diretor

5 months ago

Verified

... trainer, the program has proven to be very easy to use. Complete, I don't waste time with SEF and INE, ROOMRACCOON takes care of everything! Impeccable reservation management. 5-star customer support in ...

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Front office Manager

5 months ago

Verified

... laid out and easy to use. The channel manager also works smoothly and simplifies the management of various portals. ...

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Manager

5 months ago

Verified

... They could improve the interface with other platforms they partner with. From our experience, there is still some work to be done. ...

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Manager

5 months ago

Verified

... Timely support. Nice, simple and functional structure. It's easy to work with. I've been working ...

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Owner

6 months ago

Verified

... For me, the RoomRaccoon system is very clear and that is why I find it easy ...

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Geschaftsfuhrerin

6 months ago

Verified

... RoomRaccoon is the perfect booking engine for us (translated from German) (Original) RoomRaccoon ist fur uns die perfekte Buchungsmaschine ...

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Owner

6 months ago

Verified

... I like it because it's an all-in-one Original: Mi piace perche e un all-in-one ...

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Front Desk Agent

6 months ago

Verified

... like this software, especially because of the ease of learning day to day management in PMS and because its use is very intuitive. Original: ...

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Manager

6 months ago

Verified

... Never a breakdown Original: Nie ein Zusammenbruch ...

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Owner

6 months ago

Verified

... Thanks to the system, I have a quick and up-to-date insight into the reservations, as well as up-to-date ...

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Owner

7 months ago

Verified

... It's a very clear system and you have all the information you need from one log-in. You can directly see the status of the reservations ...

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Manager

7 months ago

Verified

... constantly innovating and improving the program, sometimes language errors or computer bugs may appear. It would be nice ...

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Manager

7 months ago

Verified

... Excellent for the 360 management of my tourist apartment complex ...

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Owner

7 months ago

Verified

... available, in viewing them and the information given. Service could be faster, as well as problem solving. ...

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Owner

7 months ago

Verified

... booking ensures that the system helps us further in our daily activities. Original: In RoomRaccoon is alles gekoppeld ...

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Hotel Manager

8 months ago

Verified

... Much better than my previous system ...

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General Manager

8 months ago

Verified

... Clear, fine system. Looks neat! Original: Overzichtelijk, fijn systeem. Ziet er keurig netjes uit! ...

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Owner

8 months ago

Verified

... The channel manager is what I like the most about the system. Everything is accessible from one log-in. Also the help from the customer succes team is very appreciated. ...

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Eigenaar

8 months ago

Verified

... Invoicing could be a bit clearer as far as we're concerned. There are some minor things with the booking channels that could be improved. ...

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Direccion

8 months ago

Verified

... The connection with the page is very fast and the changes are immediate. RoomRaccoon in general has improved a lot ...

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Eigenaar (Owner)

8 months ago

Verified

... The database that you have in the system should be a bit more extensive so that you can do all your marketing with ...

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Manager

11 months ago

Verified

... The app could be improved. It is not easy to assign bookings to a room because the button sometimes does not react. ...

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Owner

12 months ago

Verified

... All-in-one system but regular hickups and slow solutions. ...

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Geschaftsfuhrer

12 months ago

Verified

... I think that blocking rooms could be a little more flexible, because if I ...

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Owner

13 months ago

Verified

... additional features such as dynamic pricing and well structured reports. The up sell features and ease of guest communication ...

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Hotel Owner

13 months ago

Verified

... Add a feature where we can register also expenses and not only revenue. A system where you can register all you can spent in your hotel. ...

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Front Office Manager

13 months ago

Verified

... The information is very easy to read and the fact that it's everything in one ...

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Owner

13 months ago

Verified

... The system saves me a lot of time. All channels are synced and grouped in one system. That's why I never had a overbooking again. ...

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Inhaberin

14 months ago

Verified

... NEVER AGAIN! I advise every good hotelier to stay away! ...

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Hotel Reception Supervisor

14 months ago

Verified

... The new 'add-on' options create confusion and duplication. Add-On's and rooms should ...

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Directora general

14 months ago

Verified

... It is a very intuitive system that allows you to quickly do many things and, since it is easy, you learn very quickly. ...

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Proprietario

14 months ago

Verified

... Excellent management tools, easy interface and customer service and support, always willing to help. The RoomRaccoon System is very efficient in management and makes organization much easier. ...

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Owner/Managing Director

14 months ago

Verified

... Sophisticated ... ... for guests to make a booking and the system taking the payment and sending booking confirmations ...

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Director

14 months ago

Verified

... Very easy to use and configure. Excellent platform. ...

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Hotel manager

14 months ago

Verified

... Predisposition to personalize things that are to appear on the documents such as invoices, excel documents, etc. When we have asked about this matter the answer usually is that they can not be changed ...

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Owner

14 months ago

Verified

... mentioned with account manager, the addition of an events sheet page, which would connect into the an function ...

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Hotel Manager

14 months ago

Verified

... I highly recomend the romraccon system to work ...

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General manager

14 months ago

Verified

... It's very easy and intuitive, really enjoy the price system management and the invoice system. The reports option is very helpful ...

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CCO

14 months ago

Verified

... Very user friendly, portuguese version and a big time saver! For me, best solution in the market for small hotels. Many updates and it gives many options for the future. ...

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User Interface

Sophisticated

35 reviews mentions in "User Interface"

28 positive

7 negative

Hoteliers often praise RoomRaccoon's user interface for its ease of navigation and intuitive design, making it accessible even for first-time users. The system's visual design is considered modern and professional, which enhances the user experience. Additionally, its responsiveness ensures swift access to features without lag, facilitating efficient management. Hoteliers appreciate the clarity of information provided by the platform, as data and key details are presented clearly, aiding decision-making. Despite its strengths, some suggest improvements in mobile compatibility to ensure seamless management on the go.

GM

9 days ago

Verified

... Every now and then I stumble across a few little things, but on the whole I can't think of anything. ...

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Hotel Eigenaar

19 days ago

Verified

... the booking experience even smoother. Everything is clear, intuitive and user-friendly. An absolute must for every ...

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GM

23 days ago

Verified

... - The functionalities of RoomRaccoon is really good, its easy to use and easy to teach new staff and easy for staff to grasp and learn. Great service from Alice and Charnel ...

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Sales Manager

23 days ago

Verified

... facil e intuitiva! Assim que se entra temos logo a visao geral dos quartos ocupados, de onde vieram, se estao ...

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Group General Manager/ Head Of Finance & Operations

3 months ago

Verified

... manage our property. From its user-friendly interface to its seamless integration with various booking platforms, everything about it feels tailored to our needs. The automation features save us so much time, especially with invoicing and guest communication. We’ve also seen an increase in direct bookings thanks to their easy-to-navigate booking engine. ...

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Revenue Manager

4 months ago

Verified

... It is very clear and user-friendly, so that employees can spend more time ...

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Revenue Manager

4 months ago

Verified

... Het is simpel en overzichtelijk waardoor de medewerkers zich kunnen focusse ...

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Sales and Events Manager

4 months ago

Verified

... Its fairly easy to use and easy to learn and teach. The calendar looks good and the bookings are easy input. ...

See full review

Guesthouse Owner

5 months ago

Verified

... financial tracking and guest payments. The platform has improved our overall guest experience through better communication and smooth ...

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Director

5 months ago

Verified

... timer. There's no native app, just a web page, no real user-level access control, and is frankly extremely expensive ...

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Inhaber & Chef

5 months ago

Verified

... constantly being improved. For example, the ability to set multiple languages or general invoicing ...

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Property Owner

5 months ago

Verified

... support is very minimal and one is left to really learn the software without much support. I think it may be that ...

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gerente

5 months ago

Verified

... billing to be cheaper... if its possible. the costs of maintaining a company this days are very high, so if we can save in some ways, it would be better. relating to the main board, i just would like the map of the property to ...

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Reservations Consultant

5 months ago

Verified

... Timeline information could be improved , the most important information that is required is usually not available e.g remarks updates ...

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gerente

5 months ago

Verified

... Perhaps it could be in some aspects easier to manage and use for new employees using the program. ...

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Manager

5 months ago

Verified

... The ease of the platform itself, to access all menus. The speed in ...

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Owner

5 months ago

Verified

... The system is very clear and makes it possible to access all reservations and manage them from a single log-in. ...

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Manager

5 months ago

Verified

... price could be a little cheaper and when booking, email registration could be made optional. Otherwise, there ...

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Owner

6 months ago

Verified

... that I would like to see improved is that of having a real application that allows me to manage everything from ...

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Manager

6 months ago

Verified

... be pointed out exactly what these changes contain. Umlauts are also not copied correctly from booking.com. Original: Wenn ...

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Owner

7 months ago

Verified

... It's a very clear system and you have all the information you need from one log-in. You can directly see the status of the reservations ...

See full review

Manager

7 months ago

Verified

... The program is very intuitive, not only visually, but also to know what needs to be done to ...

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Hotel Manager

8 months ago

Verified

... Much easier to deal with than our previous system. Lots of options ...

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General Manager

8 months ago

Verified

... Clear, fine system. Looks neat! Original: Overzichtelijk, fijn systeem. Ziet er keurig netjes uit! ...

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Owner

8 months ago

Verified

... The channel manager is what I like the most about the system. Everything is accessible from one log-in. Also the help from the customer succes team is very appreciated. ...

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Eigenaar

8 months ago

Verified

... All in all a nice program for our accommodation ...

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Direccion

8 months ago

Verified

... email. It would also be interesting if the name of the rates were different on your page and in RoomRaccoon (shorter ...

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Eigenaar (Owner)

8 months ago

Verified

... blocked the agenda for all bookings. In addition, I can lead customers to my own website a little more and more easily. (translated from Dutch) (English) Het grootste ...

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Manager

11 months ago

Verified

... assign bookings to a room because the button sometimes does not react. ...

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Manager

11 months ago

Verified

... - Its so modern - I love the way that everything pulls through from the booking engine - Its really great that you can send automatic documents ...

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Owner

12 months ago

Verified

... management, accounting, payment provider. Navigation is quite intuitive. Integration with RaccoonPay very useful ...

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Geschaftsfuhrer

12 months ago

Verified

... Stylish, clear system Original: Stylisches, ubersichtliches System ...

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Hotel Owner

13 months ago

Verified

... Easy & intuitive even if you don't have a hospitality background ...

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Front office

14 months ago

Verified

... When you open the system you can see in one view all your bookings for that particular week. I ...

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Proprietario

14 months ago

Verified

... It would be interesting to have a way to hover the cursor over the reservation and the main ...

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Chef

14 months ago

Verified

... The overview, user-friendliness and it's a lot of fun to work with and make reservations. The overview, user-friendliness and it's a lot of fun to work with and make reservations ...

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Hotel manager

14 months ago

Verified

... It has a higly visual extranet which makes the experience very easy to manage. The automatization of availability ...

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Owner

14 months ago

Verified

... with you every step of the way. They have created a platform that fills the void left by other PMS. Their yield management tool is an incredibly useful, simple and effective way of managing seamless competitor analysis. ...

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Owner

14 months ago

Verified

... Combining rooms for 1 booking is not always convenient. Mobile ...

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General manager

14 months ago

Verified

... system. The reports option is very helpful ...

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CCO

14 months ago

Verified

... Full price of everything is high and extra functions aren't cheap. There are nice. Also, if it was a smaller company probably would be easier to get some maps we think are missing. ...

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Hoteliers Most Frequently Mention

Channel Manager Integration
Ease of Use
Automation
System Reliability and Bugs
Customer Support Response Time
Invoicing
Customization Options

Partners Most Frequently Mention

Usability
Partner integrations
All-in-one solution
Customer support
Dynamic pricing tool
Scalability and adaptability

What Types of Hotels RoomRaccoon is Popular For

Size

199 | X-Small (1-9 room)

158 | Small (10-24 room)

73 | Medium (25-74 room)

41 | Large (75-199 room)

20 | X-Large (200+ room)

Country

90 | Germany

84 | South Africa

59 | Portugal

31 | Italy

20 | Spain

17 | Switzerland

15 | United Kingdom

13 | Netherlands

10 | Ireland

9 | Belgium

8 | Austria

8 | United States of America

5 | Kenya

4 | India

4 | Mexico

3 | Botswana

3 | Egypt

2 | Denmark

2 | Thailand

1 | Malaysia

1 | Canada

1 | France

1 | Croatia

1 | Brazil

1 | Japan

1 | Luxembourg

1 | China

1 | Guatemala

Type

288 | Bed & Breakfast & Inns

237 | Boutiques

144 | Luxury Hotels

107 | Limited Service & Budget Hotels

81 | City Center Hotels

70 | Extended Stay & Serviced Apartments

69 | Airport/Conference Hotels

68 | Branded Hotels

53 | Resorts

43 | Vacation Rentals & Villas

17 | Hostels

4 | Casinos

3 | Motels

3 | RV Parks & Campgrounds

Region

277 | Europe

92 | Africa

13 | North America

9 | Asia Pacific

3 | Middle East

2 | South America

Category

551 | Hotel Management Software

200 | Property Management Systems

What is RoomRaccoon?

Founded in 2017 | Headquarters in Breda, Netherlands | 91 employees
RoomRaccoon HMS is an all-in-one cloud hotel management system designed to streamline operations for small to medium-sized properties. The platform integrates a property management system (PMS), a channel manager, a booking engine, and payment solutions. Key functionalities include seamless channel management to reduce overbooking risks, dynamic pricing through yield management, and automation of tasks like invoicing and guest communication. RoomRaccoon enhances operational efficiency, reduces the administrative burden, and improves guest experiences by allowing hoteliers to capture more direct bookings and manage multiple booking channels effectively.

View website

Capabilities

Reservation management

Booking Engine

Channel Manager

Payment Processing

Automated Upselling

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Booking Engine by RoomRaccoon

Booking Engine
Take direct bookings on your website in minutes with a booking engine, and receive online payments. It’s entirely commission-free!

INCLUDED

Channel Manager by RoomRaccoon

Channel Managers
Master the online booking landscape with a two-way channel manager that automatically syncs your availability in 5 seconds!

INCLUDED

Payment Processing by RoomRaccoon

Make it easy, fast, and secure for your guests to pay at any point in the customer journey, online or at the front desk. RaccoonPay is our fully integrated all-in-one payment system that uses automation to process transactions, saving you time and costs instantly.

PREMIUM ADD-ON

RoomRaccoon Reviews Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, RoomRaccoon HMS is the #3 most trending product in the Hotel Management Software category (out of 79) and the #146 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

RoomRaccoon has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted RoomRaccoon as the #3 Hotel Management Software provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
92 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

RoomRaccoon Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

RoomRaccoon Average RoomRaccoon

Get an Instant Price Estimate

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12

Success Stories

8

References

3

Featured Customers

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RoomRaccoon Reviews

Hotelier Rating

Excellent
523
Very Good
25
Average
12
Poor
0
Terrible
14

Property Size

  • X-Small (199)
  • Small (158)
  • Medium (73)
  • Large (41)
  • X-Large (20)

Country

  • Germany
    Germany
    (90)
  • South Africa
    South Africa
    (84)
  • Portugal
    Portugal
    (59)
  • Italy
    Italy
    (31)
  • Spain
    Spain
    (20)
  • Switzerland
    Switzerland
    (17)
  • United Kingdom
    United Kingdom
    (15)
  • Netherlands
    Netherlands
    (13)
  • Ireland
    Ireland
    (10)
  • Belgium
    Belgium
    (9)
  • Austria
    Austria
    (8)
  • United States of America
    United States of America
    (8)
  • Kenya
    Kenya
    (5)
  • India
    India
    (4)
  • Mexico
    Mexico
    (4)
  • Botswana
    Botswana
    (3)
  • Egypt
    Egypt
    (3)
  • Denmark
    Denmark
    (2)
  • Thailand
    Thailand
    (2)
  • Malaysia
    Malaysia
    (1)
  • Canada
    Canada
    (1)
  • France
    France
    (1)
  • Croatia
    Croatia
    (1)
  • Brazil
    Brazil
    (1)
  • Japan
    Japan
    (1)
  • Luxembourg
    Luxembourg
    (1)
  • China
    China
    (1)
  • Guatemala
    Guatemala
    (1)

Region

  • North America
    North America
    (13)
  • Europe
    Europe
    (277)
  • Asia Pacific
    Asia Pacific
    (9)
  • Middle East
    Middle East
    (3)
  • South America
    South America
    (2)
  • Africa
    Africa
    (92)

Hoteliers say

Hoteliers like RoomRaccoon for its ease of use, comprehensive functionality, and value in managing small to medium-sized properties. Key features include seamless channel management, dynamic pricing via yield management, and automation of tasks such as invoicing and guest communication. RoomRaccoon integrates with various booking platforms, which reduces the risk of overbooking and saves time. Some users noted concerns with response times from support, occasional system bugs, and the need for more customization options. Overall, RoomRaccoon helps improve operational efficiency, reduce the administrative burden, and enhance guest experience, contributing positively to revenue optimization and cost-saving measures.

AI-generated from the text of customer reviews

Channel Manager Integration
Ease of Use
Automation
System Reliability and Bugs
Customer Support Response Time
Invoicing
Customization Options
10

Easy easy

GM from 5 to 9 room Boutique in Buhl (Germany)

Verified
9 days ago
The system is simple, straightforward and easy to trade, in other words very user-friendly. In addition, the service is just great.
Country Germany
GM
X-Small Hotel
10

Excellent hotel management system!

Hotel Eigenaar from 5 to 9 room Bed & Breakfast & Inn in Rilland (Netherlands)

Verified
19 days ago
Since we started using RoomRaccoon for our hotel, we have experienced a huge improvement in our daily operations. The system saves us valuable time, allowing us to focus more on our guests. The automatic upsell possibilities provide extra revenue, while the fast and efficient communication with guests significantly increases our service lev...
Country Netherlands
Hotel Eigenaar
X-Small Hotel
10

Really good system

GM from 10 to 24 room Boutique in Camps Bay (South Africa)

Verified
23 days ago
- The functionalities of RoomRaccoon is really good, its easy to use and easy to teach new staff and easy for staff to grasp and learn. Great service from Alice and Charnel
Country South Africa
GM
Small Hotel
10

Melhor software de Gestão Hoteleira do mercado!

Sales Manager from Luxury Hotel in Covilha (Portugal)

Verified
23 days ago
Torna a gestão de qualquer unidade turística extremamente fácil e intuitiva! Assim que se entra temos logo a visão geral dos quartos ocupados, de onde vieram, se estão ou não pagos, é absolutamente fantástico! Completamente diferente dos outros PMS no mercado, não há sequer comparação possível. Equipa constantemente a inovar e a corrigir qu...
Country Portugal
Sales Manager
10

Room Raccoon Software

Front of House Manager from 25-49 room Bed & Breakfast & Inn in Tralee (Ireland)

Verified
3 months ago
I like the fact that there is someone on hand at all times. If the person you are speaking too cant help, they will put you on to someone who can help. Keep up the great work. Also once yo get used to it, it is so handy as everything is in one.
Country Ireland
Front of House Manager
Medium Hotel
10

Enjoying Room Raccoon

Owner from 5 to 9 room Luxury Hotel in Mbombela (South Africa)

Verified
3 months ago
Streamlined from website to the booking system so feels familiar to the guest. Multilingual correspondence. Reporting system with various options
Country South Africa
Owner
X-Small Hotel
10

Outstanding PMS with Exceptional Features

General Manager/ Head of Finance & Operations from 10 to 24 room Bed & Breakfast & Inn in Cape Town (South Africa)

Verified
3 months ago
RoomRaccoon has been a fantastic addition to our property management process. The system is incredibly intuitive, making it easy for our team to handle reservations, payments, and reports effortlessly. The channel manager ensures we’re always up to date across all platforms, minimizing errors and maximizing occupancy. One of my favorite fea...
Country South Africa
General Manager/ Head of Finance & Operations
Small Hotel
10

Excellent All-in-One Property Management Solution

Group General Manager/ Head Of Finance & Operations from 10 to 24 room Bed & Breakfast & Inn in Cape Town (South Africa)

Verified
3 months ago
We've been using RoomRaccoon, and it has completely transformed the way we manage our property. From its user-friendly interface to its seamless integration with various booking platforms, everything about it feels tailored to our needs. The automation features save us so much time, especially with invoicing and guest communication. We’ve a...
Country South Africa
Group General Manager/ Head Of Finance & Operations
Small Hotel
8

Very automated and overall good experience

Owner from 5 to 9 room Boutique in Kamberg (South Africa)

Verified
3 months ago
Very automated and provides guests with an overall good experience from arrival.
Country South Africa
Owner
X-Small Hotel
10

Clear and easy overview

Owner from Bed & Breakfast & Inn in Egmond-Binnen (The Netherlands)

Verified
4 months ago
The reservation agenda is easy to use and very clear. In one go you can see a clear overview of all the reservations. It is also nice that we can connect with cashdesk systems for restaurants
Country The Netherlands
Owner
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Expert Q&A and Partner Recommendations

Submit Recommendation

Partners say

Industry experts recommend RoomRaccoon for its ability to integrate property management, channel management, booking engines, and more into a user-friendly, all-in-one cloud system. The platform is lauded for its versatile integrations, tailored automations, and dynamic pricing tool, which optimizes room rates for maximizing revenue. Critically, some note the system can be basic for larger properties, but for small hotels and independent operators, it provides the functionality without overwhelming complexity.

AI-generated from the text of customer reviews

Usability
Partner integrations
All-in-one solution
Customer support
Dynamic pricing tool
Scalability and adaptability
Question:

What does this product or service do well?

Answer:

RoomRaccoon makes managing properties so much easier. It simplifies daily tasks like handling bookings, invoicing, and reports, saving time and reducing mistakes. The system connects well with other tools, so everything runs smoothly. Plus, the automation features, like updating availability across channels, are a big help. It’s a reliable system that lets you focus more on your guests while keeping everything else in order.

Question:

What differentiates this product or service from the competition?

Answer:

RoomRaccoon stands out because it combines ease of use with powerful features. Unlike others, it seamlessly connects to tools like FLEXIPASS, ensuring smooth operations for things like keyless entry. The integration across multiple platforms saves time and reduces manual work. Its automation for bookings, payments, and channel management is super reliable, and the system keeps everything running effortlessly in one place. It’s all about making things easier for hoteliers while improving the guest experience.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Dive in and really explore what RoomRaccoon can do for your property. The connection with tools like FLEXIPASS for keyless entry is a game changer—it’s one less thing to worry about. Set aside time to personalise the system to match your needs because the more you tailor it, the more it works for you. It’s not just software; it’s like having an extra hand to keep your operations running smoothly.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 36 recommend
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Are you a consultant or vendor that recommends RoomRaccoon? Leave a recommendation

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RoomRaccoon has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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