RoomRaccoon HMS

4.8 (553 REVIEWS)

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HT Score  
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Kay, David, Trevor + 36 more experts recommend RoomRaccoon

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RoomRaccoon HMS

4.8 (553 REVIEWS)

Ranked 3 (out of 78) in Hotel Management Software

2025 Finalist HotelTechAwards

Hoteliers voted RoomRaccoon as the #3 Hotel Management Software provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

The ultimate all-in-one solution for independent hotels

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Bell avatar Bell - AI powered product analyst

I analyzed all of RoomRaccoon’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like RoomRaccoon for its integrated solutions that automate and streamline operations, enhancing guest experiences and increasing revenue. The system's channel manager and automatic upsell tools maximize occupancy and boost direct bookings. However, some users report challenges with reporting and customer support, indicating areas for potential improvement.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

The PIGs, The Glen Boutique Hotel, Plantage Rococo & 555 others

Read their reviews

Partners say

Industry experts recommend RoomRacoon for its innovative all-in-one cloud hotel management system that integrates PMS, Channel Manager, booking engine, and payments. Its unique approach includes real-time rate optimization and upscale features that streamline operations. Experts specifically highlight its user-friendly interface, seamless integrations, transparent pricing, and customer-centric approach, making it a strong contender for hoteliers aiming to enhance guest experiences and operational efficiency.

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Kay, Sarah, David and 26 others

Read their recommendations

What Types of Hotels RoomRaccoon is Popular For

Size

200 | X-Small (1-9 room)

159 | Small (10-24 room)

73 | Medium (25-74 room)

41 | Large (75-199 room)

20 | X-Large (200+ room)

Country

90 | Germany

84 | South Africa

59 | Portugal

31 | Italy

21 | Spain

17 | Switzerland

15 | United Kingdom

13 | Netherlands

10 | Ireland

9 | Belgium

8 | Austria

8 | United States of America

5 | Kenya

4 | India

4 | Mexico

3 | Botswana

3 | Egypt

2 | Croatia

2 | Denmark

2 | Thailand

1 | Malaysia

1 | Canada

1 | France

1 | Brazil

1 | Japan

1 | Luxembourg

1 | China

1 | Guatemala

Type

290 | Bed & Breakfast & Inns

239 | Boutiques

145 | Luxury Hotels

108 | Limited Service & Budget Hotels

81 | City Center Hotels

70 | Extended Stay & Serviced Apartments

69 | Airport/Conference Hotels

68 | Branded Hotels

54 | Resorts

43 | Vacation Rentals & Villas

18 | Hostels

4 | Casinos

3 | Motels

3 | RV Parks & Campgrounds

Region

279 | Europe

92 | Africa

13 | North America

9 | Asia Pacific

3 | Middle East

2 | South America

Category

553 | Hotel Management Software

200 | Property Management Systems

What is RoomRaccoon?

Founded in 2017 | Headquarters in Breda, Netherlands | 91 employees
RoomRaccoon HMS is an all-in-one cloud hotel management system designed to streamline operations for small to medium-sized properties. The platform integrates a property management system (PMS), a channel manager, a booking engine, and payment solutions. Key functionalities include seamless channel management to reduce overbooking risks, dynamic pricing through yield management, and automation of tasks like invoicing and guest communication. RoomRaccoon enhances operational efficiency, reduces the administrative burden, and improves guest experiences by allowing hoteliers to capture more direct bookings and manage multiple booking channels effectively.

View website

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of RoomRaccoon products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by RoomRaccoon

FAQs

Capabilities

Reservation management

Booking Engine

Channel Manager

Payment Processing

Automated Upselling

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Booking Engine by RoomRaccoon

Booking Engine
Take direct bookings on your website in minutes with a booking engine, and receive online payments. It’s entirely commission-free!

INCLUDED

Channel Manager by RoomRaccoon

Channel Managers
Master the online booking landscape with a two-way channel manager that automatically syncs your availability in 5 seconds!

INCLUDED

Payment Processing by RoomRaccoon

Make it easy, fast, and secure for your guests to pay at any point in the customer journey, online or at the front desk. RaccoonPay is our fully integrated all-in-one payment system that uses automation to process transactions, saving you time and costs instantly.

PREMIUM ADD-ON

RoomRaccoon Reviews Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, RoomRaccoon HMS is the #3 most trending product in the Hotel Management Software category (out of 78) and the #149 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

RoomRaccoon has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted RoomRaccoon as the #3 Hotel Management Software provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
93 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

RoomRaccoon Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

RoomRaccoon Average RoomRaccoon

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12

Success Stories

8

References

3

Featured Customers

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RoomRaccoon Reviews

Hotelier Rating

Excellent
523
Very Good
26
Average
12
Poor
0
Terrible
15

Property Size

  • X-Small (200)
  • Small (159)
  • Medium (73)
  • Large (41)
  • X-Large (20)

Country

  • Germany
    Germany
    (90)
  • South Africa
    South Africa
    (84)
  • Portugal
    Portugal
    (59)
  • Italy
    Italy
    (31)
  • Spain
    Spain
    (21)
  • Switzerland
    Switzerland
    (17)
  • United Kingdom
    United Kingdom
    (15)
  • Netherlands
    Netherlands
    (13)
  • Ireland
    Ireland
    (10)
  • Belgium
    Belgium
    (9)
  • Austria
    Austria
    (8)
  • United States of America
    United States of America
    (8)
  • Kenya
    Kenya
    (5)
  • India
    India
    (4)
  • Mexico
    Mexico
    (4)
  • Botswana
    Botswana
    (3)
  • Egypt
    Egypt
    (3)
  • Croatia
    Croatia
    (2)
  • Denmark
    Denmark
    (2)
  • Thailand
    Thailand
    (2)
  • Malaysia
    Malaysia
    (1)
  • Canada
    Canada
    (1)
  • France
    France
    (1)
  • Brazil
    Brazil
    (1)
  • Japan
    Japan
    (1)
  • Luxembourg
    Luxembourg
    (1)
  • China
    China
    (1)
  • Guatemala
    Guatemala
    (1)

Region

  • North America
    North America
    (13)
  • Europe
    Europe
    (279)
  • Asia Pacific
    Asia Pacific
    (9)
  • Middle East
    Middle East
    (3)
  • South America
    South America
    (2)
  • Africa
    Africa
    (92)
1

Review

Manager from 10 to 24 room Bed & Breakfast & Inn in Sibenik (Croatia)

Verified
5 days ago
Nothing! Worst experience ever!! avoid using this product! Their customer service is atrocious—slow, dismissive, and utterly incompetent. The technical side is even worse: unreliable, glitch-ridden systems that caused serious financial losses for my business. To top it off, their CFO is unbelievably unprofessional, showing zero accountabili...
Country Croatia
Manager
Small Hotel
8

We’ve been using RoomRaccoon for our property management, and it’s honestly been a game changer!

Manager from 25-49 room Bed & Breakfast & Inn in Stellenbosch (South Africa)

Verified
7 days ago
It saves us a lot of time on admin!The automation features—like sending guest communication, managing availability, and processing payments—take a huge load off our shoulders. Plus, the integration with OTAs has helped increase our visibility and bookings without any extra hassle. The system is intuitive and easy to use, making daily opera...
Country South Africa
Manager
Medium Hotel
10

We are delighted

Proprietaire from 5 to 9 room Boutique in Ibiza Town (Spain)

Verified
12 days ago
We've been delighted to use RoomRaccoon's services for several years. The customer support is incredibly efficient and available at all times and quickly. A work tool with excellent ergonomics to make our daily lives and our business easier. Thank you to the entire team!
Country Spain
Proprietaire
X-Small Hotel
10

Easy easy

GM from 5 to 9 room Boutique in Buhl (Germany)

Verified
1 months ago
The system is simple, straightforward and easy to trade, in other words very user-friendly. In addition, the service is just great.
Country Germany
GM
X-Small Hotel
10

Excellent hotel management system!

Hotel Eigenaar from 5 to 9 room Bed & Breakfast & Inn in Rilland (Netherlands)

Verified
2 months ago
Since we started using RoomRaccoon for our hotel, we have experienced a huge improvement in our daily operations. The system saves us valuable time, allowing us to focus more on our guests. The automatic upsell possibilities provide extra revenue, while the fast and efficient communication with guests significantly increases our service lev...
Country Netherlands
Hotel Eigenaar
X-Small Hotel
10

Really good system

GM from 10 to 24 room Boutique in Camps Bay (South Africa)

Verified
2 months ago
- The functionalities of RoomRaccoon is really good, its easy to use and easy to teach new staff and easy for staff to grasp and learn. Great service from Alice and Charnel
Country South Africa
GM
Small Hotel
10

Melhor software de Gestão Hoteleira do mercado!

Sales Manager from Luxury Hotel in Covilha (Portugal)

Verified
2 months ago
Torna a gestão de qualquer unidade turística extremamente fácil e intuitiva! Assim que se entra temos logo a visão geral dos quartos ocupados, de onde vieram, se estão ou não pagos, é absolutamente fantástico! Completamente diferente dos outros PMS no mercado, não há sequer comparação possível. Equipa constantemente a inovar e a corrigir qu...
Country Portugal
Sales Manager
10

Room Raccoon Software

Front of House Manager from 25-49 room Bed & Breakfast & Inn in Tralee (Ireland)

Verified
4 months ago
I like the fact that there is someone on hand at all times. If the person you are speaking too cant help, they will put you on to someone who can help. Keep up the great work. Also once yo get used to it, it is so handy as everything is in one.
Country Ireland
Front of House Manager
Medium Hotel
10

Enjoying Room Raccoon

Owner from 5 to 9 room Luxury Hotel in Mbombela (South Africa)

Verified
4 months ago
Streamlined from website to the booking system so feels familiar to the guest. Multilingual correspondence. Reporting system with various options
Country South Africa
Owner
X-Small Hotel
10

Outstanding PMS with Exceptional Features

General Manager/ Head of Finance & Operations from 10 to 24 room Bed & Breakfast & Inn in Cape Town (South Africa)

Verified
4 months ago
RoomRaccoon has been a fantastic addition to our property management process. The system is incredibly intuitive, making it easy for our team to handle reservations, payments, and reports effortlessly. The channel manager ensures we’re always up to date across all platforms, minimizing errors and maximizing occupancy. One of my favorite fea...
Country South Africa
General Manager/ Head of Finance & Operations
Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 57

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

RoomRaccoon makes managing properties so much easier. It simplifies daily tasks like handling bookings, invoicing, and reports, saving time and reducing mistakes. The system connects well with other tools, so everything runs smoothly. Plus, the automation features, like updating availability across channels, are a big help. It’s a reliable system that lets you focus more on your guests while keeping everything else in order.

Question:

What differentiates this product or service from the competition?

Answer:

RoomRaccoon stands out because it combines ease of use with powerful features. Unlike others, it seamlessly connects to tools like FLEXIPASS, ensuring smooth operations for things like keyless entry. The integration across multiple platforms saves time and reduces manual work. Its automation for bookings, payments, and channel management is super reliable, and the system keeps everything running effortlessly in one place. It’s all about making things easier for hoteliers while improving the guest experience.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Dive in and really explore what RoomRaccoon can do for your property. The connection with tools like FLEXIPASS for keyless entry is a game changer—it’s one less thing to worry about. Set aside time to personalise the system to match your needs because the more you tailor it, the more it works for you. It’s not just software; it’s like having an extra hand to keep your operations running smoothly.

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Are you a consultant or vendor that recommends RoomRaccoon? Leave a recommendation

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RoomRaccoon Strengthens Customer Focus with Appointment of Cyril Lavenant as Global Head of Customer Success

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RoomRaccoon Partners With Guestnet To Elevate Guest Experience And Drive Revenue Growth For Independent Hotels

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RoomRaccoon announce Adam Clarke as Chief Revenue Officer

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RoomRaccoon Report 2023: Unpacking Europe's Independent Hotel Industry Trends

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RoomRaccoon Acquires Irish Hotel Management Software Company, iHotelligence

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RoomRaccoon and HyperGuest Build Integration to Enhance Demand Distribution for Independent Hotels

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RoomRaccoon Launch Website Builder, An All-In-One Website Solution For Hoteliers

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Vive La Vie Guesthouse increase RevPAR by 331% with RoomRaccoon

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How The Glen Boutique Hotels save 4 hours a day with RoomRaccoon

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RoomRaccoon Partners with Vrbo to Connect Users to Global Vacation Rental Audience

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RoomRaccoon partners with The Hotels Network to Enhance Direct Bookings

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RoomRaccoon Furthers Commitment to North America with the Appointment of Chaz Farris as Market Head

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RoomRaccoon Introduces Enhanced Native Payment Solution to 28 New Markets

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RoomRaccoon Launch Online Check-Out

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RoomRaccoon Partners with Adyen to Strengthen Hotel Payment Capabilities

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RoomRaccoon Integrates with Epos Now to Enhance Payment Processes for Independent Hotels

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Instagram Post Ideas for Hotels: Engage Your Followers

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Verified Support

RoomRaccoon has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

97%

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