RoomRaccoon HMS

4.8 (531 REVIEWS)

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HT Score  
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Jeremy, Guy, Stuart + 27 more experts recommend RoomRaccoon

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RoomRaccoon HMS

4.8 (531 REVIEWS)

Ranked 3 (out of 67) in Hotel Management Software

2024 Finalist HotelTechAwards

Hoteliers voted RoomRaccoon as the #3 Hotel Management Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

The ultimate all-in-one solution for independent hotels

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Ratings Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, RoomRaccoon HMS is the #3 most trending product in the Hotel Management Software category (out of 67) and the #149 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

RoomRaccoon has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted RoomRaccoon as the #3 Hotel Management Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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94 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About RoomRaccoon HMS
Founded in 2017 | Headquarters in Breda, Netherlands | 91 employees
RoomRaccoon All-In-One Cloud Hotel Management System includes a property management system with a range of built-in features, an integrated booking engine to capture 40% more direct bookings on your website and a channel manager for instant rate and availability distribution across multiple booking channels - everything you need to run a successful business.

View website

Capabilities

Reservation management

Booking Engine

Channel Manager

Payment Processing

Automated Upselling

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Booking Engine by RoomRaccoon

Booking Engine
Take direct bookings on your website in minutes with a booking engine, and receive online payments. It’s entirely commission-free!

INCLUDED

Channel Manager by RoomRaccoon

Channel Managers
Master the online booking landscape with a two-way channel manager that automatically syncs your availability in 5 seconds!

INCLUDED

Payment Processing by RoomRaccoon

Make it easy, fast, and secure for your guests to pay at any point in the customer journey, online or at the front desk. RaccoonPay is our fully integrated all-in-one payment system that uses automation to process transactions, saving you time and costs instantly.

PREMIUM ADD-ON

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

RoomRaccoon Average RoomRaccoon

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No matching results

6

Success Stories

8

References

3

Featured Customers

Popularity by Segment

Size

139 | X-Small (1-9 room)

115 | Small (10-24 room)

45 | Medium (25-74 room)

8 | Large (75-199 room)

1 | X-Large (200+ room)

Country

206 | Netherlands

100 | Germany

73 | South Africa

57 | Portugal

22 | Spain

22 | Italy

16 | Switzerland

11 | Belgium

10 | United Kingdom

4 | Austria

4 | Mexico

4 | Kenya

3 | Botswana

2 | United States of America

2 | Denmark

1 | Ireland

1 | Canada

1 | France

1 | Croatia

1 | Brazil

1 | Netherlands Antilles

1 | Egypt

1 | Japan

1 | Luxembourg

Type

166 | Bed & Breakfast & Inns

150 | Boutiques

53 | Luxury Hotels

46 | Extended Stay & Serviced Apartments

42 | Vacation Rentals & Villas

24 | City Center Hotels

15 | Resorts

14 | Hostels

10 | Limited Service & Budget Hotels

5 | Branded Hotels

3 | Motels

3 | RV Parks & Campgrounds

Region

454 | Europe

80 | Africa

7 | North America

1 | Asia Pacific

1 | Middle East

1 | South America

1 | Central America

Category

531 | Hotel Management Software

189 | Property Management Systems

More Products by RoomRaccoon

https://ucarecdn.com/29fa05f5-60f5-406d-810c-b98900ef44ba/-/crop/800x500/0,50/-/preview/
https://ucarecdn.com/d1e7aca7-bf20-46f9-9b26-b3a66653933f/

Hotelier Rating

Excellent
498
Very Good
25
Average
10
Poor
1
Terrible
13

Property Size

  • X-Small (139)
  • Small (115)
  • Medium (45)
  • Large (8)
  • X-Large (1)

Country

  • Netherlands
    Netherlands
    (206)
  • Germany
    Germany
    (100)
  • South Africa
    South Africa
    (73)
  • Portugal
    Portugal
    (57)
  • Spain
    Spain
    (22)
  • Italy
    Italy
    (22)
  • Switzerland
    Switzerland
    (16)
  • Belgium
    Belgium
    (11)
  • United Kingdom
    United Kingdom
    (10)
  • Austria
    Austria
    (4)
  • Mexico
    Mexico
    (4)
  • Kenya
    Kenya
    (4)
  • Botswana
    Botswana
    (3)
  • United States of America
    United States of America
    (2)
  • Denmark
    Denmark
    (2)
  • Ireland
    Ireland
    (1)
  • Canada
    Canada
    (1)
  • France
    France
    (1)
  • Croatia
    Croatia
    (1)
  • Brazil
    Brazil
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Egypt
    Egypt
    (1)
  • Japan
    Japan
    (1)
  • Luxembourg
    Luxembourg
    (1)

Region

  • North America
    North America
    (7)
  • Europe
    Europe
    (454)
  • Asia Pacific
    Asia Pacific
    (1)
  • Middle East
    Middle East
    (1)
  • South America
    South America
    (1)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (80)
10

Stylish, clear system Original: Stylisches, übersichtliches System

Geschäftsführer from in Mauterndorf (Austria)

Verified
9 days ago
What I like most about RoomRaccoon is that it has always worked so far, offers a good overview. It's also very stylish. Original: An RoomRaccoon gefällt mir am meisten, dass es bisher eigentlich immer funktioniert hat, eine gute Übersicht bietet. Zudem ist es sehr stylisch.
Country Austria
Geschäftsführer
10

RoomRaccoon Room Management System

Owner from 25-49 room Resort in Watamu (Kenya)

Verified
23 days ago
Room Raccoon is an excellent Hotel Management System that is perfect for guest houses and lodges with various categories of accommodation. It integrates well into the various booking platforms as well as a booking engine to drive reservations. This utility saves time and minimizes double bookings. There are additional features such as dynam...
Country Kenya
Owner
Medium Hotel
Lindsay from RoomRaccoon replied
Thank you for taking the time to share your positive experience with RoomRaccoon, Ian. We are thrilled to hear that you find our platform to be an excellent fit for managing your property. Should you have any further suggestions or queries, please feel free to reach out to us. Thank you once again for choosing RoomRaccoon for your hotel management needs.
9

Easy & intuitive even if you don't have a hospitality background

Hotel Owner from 5 to 9 room Boutique in Tavira (Portugal)

Verified
24 days ago
This system is easy, intuitive and most important logic. Even if you don't have hospitality background, it will be easy in short term learn how to use this system. Every time we have some questions we always have someone to help us solving our problems.
Country Portugal
Hotel Owner
X-Small Hotel
5

Reservations

from 10 to 24 room Boutique in Cape Town (South Africa)

Verified
26 days ago
Using RoomRacoons software is liberating the fact that you can sleep and have less worries about double bookings and reservations synchronising automatically to their assigned rooms. Makes it easier on check in and allows several reservations at one go.
Country South Africa
Small Hotel
Lindsay from RoomRaccoon replied
Thank you for sharing your experience with RoomRaccoon. We are pleased to hear that our software has been instrumental in streamlining your operations and reducing worries about double bookings. We sincerely apologise for the inconvenience you experienced when you were unexpectedly kicked out of the system on Thursday, January 25, 2024. Please understand that this was an unforeseen outage, and as such, we regrettably couldn't provide prior communication about it. Nevertheless, we acknowledge the frustration it may have caused, and are glad to hear that the read-only mode messages helped mitigate the impact of the incident and saved your day. Your feedback is invaluable, and we're grateful for your understanding and patience as we work to enhance our system's stability and performance.
0

Terrible Experience

Owner from 75-99 room Resort in Ixtapan de la Sal (Mexico)

Verified
27 days ago
Sadly, there is nothing good I can say about RoomRaccoon´s product or customer service. It was a dissapointment all- around.
Country Mexico
Owner
Large Hotel
Lindsay from RoomRaccoon replied
Thank you for taking the time to share your experience with RoomRaccoon, Michel. Your feedback is invaluable, and we apologize for any inconvenience caused. If you are open to discussing your specific concerns further, please feel free to reach out to our customer support team at [email protected].
10

All-in-one system

Owner from Bed & Breakfast & Inn in Heerenveen (Netherlands)

Verified
1 months ago
The system saves me a lot of time. All channels are synced and grouped in one system. That's why I never had a overbooking again.
Country Netherlands
Owner
Lindsay from RoomRaccoon replied
Thank you so much for taking the time to share your thoughts, Bianca. We are delighted to hear that RoomRaccoon has been a time-saving solution for you and that it has effectively prevented overbooking issues. Your positive feedback regarding the responsiveness to your suggestions is greatly appreciated. We value your input, and it helps us ensure that our system meets the evolving needs of our users. Thank you once again for your feedback and for being a valued RoomRaccoon user.
10

Easy to use

Front Office Manager from 5 to 9 room Luxury Hotel in Lamego (Portugal)

Verified
1 months ago
The information is very easy to read and the fact that it's everything in one page is great. I do not have to change windows or pages to check the information, which is good if you're using a mobile phone.
Country Portugal
Front Office Manager
X-Small Hotel
Lindsay from RoomRaccoon replied
Thank you for taking the time to share your thoughts, Ana. We are happy to hear that you find RoomRaccoon easy to use and that it has brought value to your property. Your feedback on financial reports is valuable and we are working to enhance this functionality on our platform. We value your input and are committed to delivering an even more comprehensive and user-friendly experience in the future.
0

NEVER AGAIN! I advise every good hotelier to stay away!

Inhaberin from 10 to 24 room Boutique in Berlin (Germany)

Verified
1 months ago
There is nothing good to say about this software! The basics are missing and every day you open a service ticket which is only answered over a week later!
Country Germany
Inhaberin
Small Hotel
Lindsay from RoomRaccoon replied
We are deeply sorry to hear about your experience with our software, and apologize for any frustration or inconvenience caused. Your feedback is invaluable to us, and we take it seriously as we continually strive to improve our services. We appreciate your patience and understanding during this challenging time, and a member of our team will be in touch with you shortly, and we appreciate the opportunity to try and make amends.
10

Everything in one screen

Front office from in Cromvoirt (Netherlands)

Verified
1 months ago
When you open the system you can see in one view all your bookings for that particular week. I also like the fact that you can add comments and other important notes in every reservation. Also the email templates and forms are great.
Country Netherlands
Front office
10

A PMS that does everything I need and more

Consultor hoteleiro from 25-49 room Boutique in

Verified
2 months ago
I like the simplicity of interconnecting all aspects of hotel management, reservations, pricing, yield, packages, channel management, billing, upselling and many other features.
Consultor hoteleiro
Medium Hotel
Lindsay from RoomRaccoon replied
We are happy to receive your positive feedback, Lourenço. It is fantastic to hear that you appreciate the simplicity of the system and that it has become an integral part of your business. Your input is invaluable as we work towards further refining and expanding our features. Thank you for choosing RoomRaccoon, and we look forward to continuing to work with you and your team in the future.
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

RoomRaccoon is a great PMS that includes many modules that allow you to many aspect a hotelier daily task. This includes basic functionality of a PMS but also yielding tool,... It is a modern PMS open to it's ecosystem.

Question:

What differentiates this product or service from the competition?

Answer:

RoomRaccoon differentiates from it's competitors by it's flexibility and ability to connect to other hotel tech providers such as rate shopper, RMS, .... while having it's own modules (booking engine, revenue management, channel manager,...)

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Roomracoon is a great option has it will avoid you having to buy separate tech solutions. It helps hoteliers have a one stop solutions, including the usual features of a PMS but also, Booking engine, Yielding tool;... while also able to connect to any tech tool you may prefer (rms, rateshopper,...)

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Are you a consultant or vendor that recommends RoomRaccoon? Leave a recommendation

Posts

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RoomRaccoon

2 weeks ago

RoomRaccoon expands Global Distribution Channels connectivity with new Reconline integration

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RoomRaccoon

1 month ago

RoomRaccoon announce Adam Clarke as Chief Revenue Officer

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RoomRaccoon

2 months ago

RoomRaccoon Report 2023: Unpacking Europe's Independent Hotel Industry Trends

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RoomRaccoon

2 months ago

Independent Hotels In Europe Outpace 2022 Performance, According To RoomRaccoon

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RoomRaccoon

2 months ago

RoomRaccoon Acquires Irish Hotel Management Software Company, iHotelligence

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RoomRaccoon

3 months ago

RoomRaccoon and HyperGuest Build Integration to Enhance Demand Distribution for Independent Hotels

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RoomRaccoon

3 months ago

RoomRaccoon Launch Website Builder, An All-In-One Website Solution For Hoteliers

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RoomRaccoon

4 months ago

Vive La Vie Guesthouse increase RevPAR by 331% with RoomRaccoon

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RoomRaccoon

4 months ago

How Steenhof Suites grew ancillary revenue with RoomRaccoon

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RoomRaccoon

4 months ago

How The Glen Boutique Hotels save 4 hours a day with RoomRaccoon

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RoomRaccoon

4 months ago

RoomRaccoon Partners with Vrbo to Connect Users to Global Vacation Rental Audience

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RoomRaccoon

5 months ago

Forum Homini increases direct bookings and ancillary revenue with RoomRaccoon

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RoomRaccoon

5 months ago

How Buff and Fellow Eco Cabins increased RevPAR by 60% with RoomRaccoon

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RoomRaccoon

5 months ago

Heart of Midlothian Sign RoomRaccoon to Power New One-of-a-Kind hotel in Tynecastle Park Stadium

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RoomRaccoon

5 months ago

RoomRaccoon Announces Direct Integration with Akia to Transform Hotel Guest Communication

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RoomRaccoon

6 months ago

RoomRaccoon Releases Group Booking Solution To Help Independent Hotels Increase Revenue

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RoomRaccoon

7 months ago

RoomRaccoon partners with The Hotels Network to Enhance Direct Bookings

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RoomRaccoon

8 months ago

RoomRaccoon Announces Integration with Nuki to Enhance Hotel Check-ins

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RoomRaccoon

10 months ago

RoomRaccoon Furthers Commitment to North America with the Appointment of Chaz Farris as Market Head

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RoomRaccoon

10 months ago

RoomRaccoon Introduces Enhanced Native Payment Solution to 28 New Markets

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RoomRaccoon

11 months ago

RoomRaccoon Launch Online Check-Out

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RoomRaccoon

11 months ago

RoomRaccoon Partners with Adyen to Strengthen Hotel Payment Capabilities

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RoomRaccoon

1 year ago

RoomRaccoon Integrates with Epos Now to Enhance Payment Processes for Independent Hotels

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RoomRaccoon

1 year ago

A Guide to Direct Bookings

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RoomRaccoon

1 year ago

Instagram Post Ideas for Hotels: Engage Your Followers

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RoomRaccoon

1 year ago

Global Research From RoomRaccoon Reveals Key Trends Shaping The Hotel Industry

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RoomRaccoon

1 year ago

RoomRaccoon Integrates with Cendyn to Bring Global Distribution Channels to Independent Hotels

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1 year ago

Why This Luxury Cape Town Boutique Was Seeking an Easy-to-Use All-in-1 Platform to Automate Manual Processes and Boost Ancillary Revenue

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1 year ago

RoomRaccoon Unveils Next-Generation Platform at Check-In Hospitality Summit

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1 year ago

RoomRaccoon Announces Ambitious Global Hiring Targets to Accelerate Product Innovation

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1 year ago

RoomRaccoon Introduce New Housekeeping Software to Further Streamline Hotel Operations

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Support

Verified Support

RoomRaccoon has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

97%

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