SUN & MOON Riverside Hotel Selects INTELITY to Integrate Tech in Supporting Guests
The new Phnom Penh, Cambodia property will implement the INTELITY platform with mobile check-in and mobile key to complete a modern guest experience
Los Angeles, CA (August 11, 2022) - INTELITY®, provider of hospitality’s leading guest experience and staff management platform, announced today a deal with SUN & MOON Riverside Hotel to implement the INTELITY platform and mobile app with mobile check-in and mobile key for a fully digital guest experience.
From tropical beaches to lush forests and ancient temples, Cambodia is a favored tourist destination filled with history, culture, and adventure. Located in the growing capital city of Phnom Penh, the new SUN & MOON Riverside Hotel is a 23-story high-rise urban resort located on the Bassac River waterfront near the Monivong Bridge and surrounded by eclectic markets, cuisine, arts, and cultural activities. Determined to provide guests with premier hospitality technology, SUN & MOON Riverside Hotel is focused on servicing guests with a contactless and convenient approach to best fulfill guests' wants and needs, and ensure guests have a superior experience during their stay.
“We are fortunate that SUN & MOON Group’s founder and owner, Okhna Dr. Chear Ratana, truly understands the importance of supporting technology in the hospitality industry and desires to build hotels integrated with technology during their foundational stages,” said Noel Furrer, SUN & MOON Hotel Group’s General Manager. “The travel market is changing, and we must also change the way we think about technology. We have so many more ways to service our guests and we plan to follow the future by investing in technology leaders, like INTELITY. Here at SUN & MOON Riverside Hotel, our mission is to pioneer the hospitality industry here in Cambodia as a national brand, and we want our uniqueness to be enhanced with advancements in technology, specifically mobile check-in and mobile key.”
Using the INTELITY mobile app, guests will be able to check-in to their reservation and access their rooms with a mobile key, all on their personal mobile device. Throughout their stay, guests can order in-room dining, request services, view hotel amenities, and even connect with hotel staff with guest messaging all via the mobile app. The seamless INTELITY platform will allow staff to track and fulfill guest requests easily and efficiently via INTELITY’s GEMS interface. From the business aspect, the INTELITY mobile app will help the hotel to save printing costs, to push promotions to guests at the right time, and to get instant guest feedback with a click. “We wish to give our guests the experience of using technology and their own devices, which supports natural human behavior. Guests will be able to download and interact with the app, or still choose the conventional approach; the choice is theirs,” continued Furrer.
SUN & MOON Riverside Hotel also selected the INTELITY platform for its robust suite of mobile capabilities and integrations with the hotel’s existing PMS, POS, and Spa systems. The 200-room hotel will include a gourmet restaurant with private dining rooms, a pool club, fitness center, spa, lounge bar cafe, VIP executive lounge, cinema and KTV, terrace and cabanas, five meeting rooms, and a large ballroom.
“We are proud to work with such a unique property,” said Robert Stevenson, INTELITY CEO. “The INTELITY platform will empower SUN & MOON Riverside Hotel guests to manage check-in and mobile key on their personal device, providing an advanced, unique, and personalized experience along with exceptional guest service.”
ABOUT SUN & MOON HOTEL GROUP
Welcome to SUN & MOON GROUP. By our vision and mission, we actively consider the sustainability of our businesses and the benefits for all our stakeholders. Within our company’s philosophy, we believe that everyone can contribute and ultimately benefit from what we do, and we are committed to achieving some very important goals together. Our prime objective is to serve our clients, and in return, our wish is to see the same people reciprocate by accepting and recognizing what we do - to go beyond the expectations. In this complicated global environment, we believe that various forms of collaboration will both help us to grow and to overcome the obstacles that may often be presented before us. With two hotel properties in the heart of Phnom Penh, Cambodia, wellness, sustainability, and community stewardship are core to the SUN & MOON hospitality philosophy.