Ratings Snapshot
92%
Recommend
#3
Popularity index
HT SCORE
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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INTELITY In-Room Tablets has fewer than 10 reviews in the past 6-months.
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Ranked #3 out of 23 in Guest Room Tablets
Ease of Use
4.7/5
ROI
4.4/5
Implementation
4.5/5
Customer support
4.6/5
Most popular for
INTELITY In-Room Tablets Overview
INTELITY In-Room Tablets Overview
With In-Room Tablets, hotel and casino guests can effortlessly access services and amenities without ever needing physical contact with staff. INTELITY offers both luxury android and iPad tablet options, replacing the printed compendiums and alarm clocks of the past with 24/7, on-demand digital access to the service modern travelers expect. Through the in-room tablets, guests have direct digital a...
About INTELITY View website
Founded in 2008 | Headquarters in Orlando United States | 88 employeesAbout INTELITY INTELITY is the global leader in contactless guest experience technology, uniting mobile, in-room, and operational tools into one mobile-first, f...
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INTELITY (Messaging) in Guest Messaging SoftwareAdd-onSold with INTELITY’s Hotel Guest Apps offering
1/4
Integrates with
- Spa
- Staff Collaboration Tools
- Mobile Key & Keyless Entry
Need a custom integration?
What customers love about INTELITY In-Room Tablets
92% recommend
General Manager from City Center in Denver (United States)
User friendly on both guest facing and staff facing platforms. We also appreciate the ability to add/remove photos for our amenity offers.
Director of Engineering from Other
How the rooms can be controlled from the tablet and how easy and convenience is for the guest to place any requests from the comfort of their room.
IT Manager from Boutique
One of the Unique Solutions for Honeywell InnCom Room Control Integrations. Amazing interface and very user friendly.
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Everything, Intelity hotel tablets offer guests contactless access to services, amenities, dining. I was able to order show tickets, book a table, reserve a cabaña, schedule a massage and have my room cleaned all from the same device.
by Bob Winter (Lenovo) on December 10, 2020
See more answers (4)
Question:
What differentiates this product or service from the competition?
Answer:
I'm not aware of any other product/solution that offers the same convenience and flexibility. This is a purpose build device/solution that is easy to use and powerful enough to run everything seamlessly.
by Bob Winter (Lenovo) on December 10, 2020
See more answers (4)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
"try it you'll like it!" With Covid in full bloom, this solution allows you a contactless experience, everything you may want or need can be ordered in minutes. No need to hassle with your device, with the Intelity solution you have everything available as soon as you arrive in your room.
by Bob Winter (Lenovo) on December 10, 2020
See more answers (4)
Recommended by
Bob Winter
OEM Account Manager @ Lenovo
Jessica Jerrick
EVP, Digital Distribution & Platform Partnerships @ iHeartMedia | iHeartRadio
Shiv Sundar
COO @ Esper
Sarah Duguay
Marketing & Communications Specialist @ WebRezPro Property Management System
Sarah Duguay
Marketing & Communications Specialist @ WebRezPro Property Management System
Features
- Digital directory
- Bedside alarm
- Digital Menus
- Dynamic pricing
- Local city guides
- Group & conference offerings
- Secured web browsing
- Housekeeping requests
- Restaurant reservations
- Hotel facilities integrations
- Sponsorship opportunities
- Apps & games
- Travel information
- Guest Feedback Module (comment cards/reviews)
- Publication subscriptions (ex. newspapers, magazines)
- TV & room controls
- Late checkout
- POS & PMS Integration
- News & weather
- Digital concierge
- Bell services
- Guest messaging
- View bill & express check out
- In-room dining ordering
- Spa & Wellness Module
- Multi-currency
- Loyalty program management
- Multi-lingual
- Video Concierge
Want to go behind the scenes and see how INTELITY In-Room Tablets works?
Clients & references
References & testimonials
INTELITY provides solutions that completely change the way guests experience and engage with a property, which is the kind of innovation we’re looking for from Brand Officials.
Placing the right offer in front of the right guest at the perfect moment is extremely important to our marketing team. The INTELITY platform gives us the ability to target our promotions based on gue...
Featured partners
Case studies
Awards & Certifications
Active Markets
MARKETS SERVED
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States
- Greece
- Australia
- United Kingdom
- French Polynesia
- Brazil
- Saint Lucia
- Vietnam
Low review volume alert
This vendor is 39% below the category average..
Declining share of voice
This vendor has fewer recent reviews than average compared to other top Guest Room Tablets providers. It is advised that you ask for recent references before proceeding.
Dec 09, 2020
INTELITY In-Room Tablets Review: Product that fits the times
CEO from Boutique in Los Angeles (United States)
Recommend
8/10
What do you like most?
One of the best features is you do not need to keep printing anything off any longer. Just update the tablet and your guests can see all the new information. The only limit is your imagination.
What do you dislike or think could be improved?
The texting feature which I know they are working on. Adding he AI ability to the texting will be a game changer for auto response.
Customer support
4
Ease of Use
3
Value for money
3.5
Implementation
4
Dec 09, 2020
INTELITY In-Room Tablets Review: Game Changing Products
Director from Casino in Ferndale (United States)
Recommend
10/10
What do you like most?
I have now installed this product at 2 different properties I have worked for. 1- The tablets in the room are super easy to navigate and removes the cost of a traditional compendium. You can update info...
What do you dislike or think could be improved?
Nothing at the moment. They have been very responsive and continue to look for ways to improve their product offerings.
Customer support
5
Ease of Use
5
Value for money
5
Implementation
5
Dec 08, 2020
INTELITY In-Room Tablets Review: INTELITY - The Drake Partnership
CSO from Boutique in Toronto (Canada)
Recommend
10/10
What do you like most?
Love the marketing component to the platform, we're utilizing tablets and the multi-property mobile app. We're successfully beginning our adaptation of technology during these crazy times!
What do you dislike or think could be improved?
No feedback on improvements yet - still in the initial phases but looking forward to working with the INTELITY team.
Customer support
5
Ease of Use
5
Value for money
5
Implementation
5
Dec 07, 2020
INTELITY In-Room Tablets Review: Powerful Solution with lots of Options
IT Application Analyst from Casino in Battle Creek (United States)
Recommend
9/10
What do you like most?
Intelity provides a powerful solution that can solve many gaps in service for your hotel that your other software does not provide. The amount of tie-ins to other software to provide an intuitive and all ...
What do you dislike or think could be improved?
Some integrations leave a little to be desired if they do not work, with a lack of transparency of logging and what the issue could be.
Customer support
3.5
Ease of Use
4.5
Value for money
5
Implementation
3.5
Dec 01, 2020
INTELITY In-Room Tablets Review: Great Service giving Added Value to our Rooms, Amazing Interface.
IT Manager from Boutique in Vouliagmeni (Greece)
Recommend
10/10
What do you like most?
One of the Unique Solutions for Honeywell InnCom Room Control Integrations. Amazing interface and very user friendly.
What do you dislike or think could be improved?
I would like to have the ability with corporate admin rights to make some basic changes using ICS platform.
Customer support
5
Ease of Use
5
Value for money
5
Implementation
5
Nov 25, 2020
INTELITY In-Room Tablets Review: Advanced Technology For Simpler Times
General Manager from Boutique in Honolulu (United States)
Recommend
9/10
What do you like most?
Intelity has been amazing to work with. Their platform has made it easy for our guests to have the luxury of turning on lights, control air conditioning units, shades, etc all from an ipad. This makes it ...
What do you dislike or think could be improved?
There are some areas within the app that could be improved, such as the store area and spa services. It if pre-formatted and so we have to fit into a certain template instead of being able to create somet...
Customer support
4.5
Ease of Use
5
Value for money
n/a
Implementation
n/a
Pricing
One time upfront purchase (flat rate)
Monthly subscription (/room/month)
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