Helping hotels engage their guests in a digital world.
INTELITY Smart-Room Tablets
4.6 (62 REVIEWS)
HT Score
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
INTELITY Smart-Room Tablets
Ranked 5 (out of 25) in In-Room Hotel Tablets
Offer guests digital access to your property’s services, amenities, dining, and more, with our in-room hotel tablets.
91% recommended by 79 hotels
More than 50% of INTELITY’s reviews come from United States of America.
What is INTELITY?
Founded in 2013 | Headquarters in California (United States) | 65 employees
INTELITY Smart-Room Tablets is a guest engagement platform designed to enhance the in-room experience for hotel guests. Acting as an advanced digital concierge, these tablets enable guests to easily access hotel services and amenities without leaving their room. Features include seamless room service ordering, efficient guest communications, and personalized content delivery. Through these tablets, guests can also explore digital menus, book reservations, and request services.
Hoteliers benefit from increased revenue opportunities through upselling dining, spa services, and promoting hotel events. INTELITY Smart-Room Tablets integrate smoothly with over 100 top PMS, POS, room controls, and ticketing systems, fitting effortlessly into existing hotel operations and technology stacks. While some hoteliers note occasional hardware issues and limited UI customization, the platform's robust functionality and responsive support team significantly elevate the guest experience and operational efficiency.
Capabilities
Digital Concierge
Digital Concierge
Our digital concierge ensures a smooth and pleasant experience for guests, while saving time for staff so they can get back to what they do best – hospitality. Guests can easily discover information about the property, request a variety of services, order dining and view menus, and so much more.
Digital Dining Menus
Digital Dining Menus
Give guests access to your dining menu on your mobile app or in-room tablets. Our digital dining menu enables your team to make real-time changes to descriptions, imagery, and prices, ensuring guests see a most up-to-date menu selection. With the flexibility to add multiple menus, you can reduce printing and replacement costs.
Guests Service Requests
Guests Service Requests
Give guests what they need, when they need it. On the mobile app or in-room tablet, open the digital line of communication for guests to request maintenance, room cleaning, housekeeping, and more. Get a high-level overview of all your property’s requests in a single dashboard where hotel management and staff can manage, track, and dispatch guest requests, work orders, and preventative maintenance.
In-App Guest Messaging
In-App Guest Messaging
Communicate with your guests in real-time with in-app messages through a single interface. Keep guests informed and send special offers directly to the inbox in your guest’s mobile app or their in-room tablet. Provide guests with updates, automate arrival messages, make personalized offers, and more.
Promote Your Property With Guest Marketing
Promote Your Property With Guest Marketing
Our guest marketing and promotion tools create endless opportunities to reach your guests at the right time on their mobile device or in-room tablet. Capture guests’ attention with banner promotions, in-app messaging, and creative user experience flows, with capabilities to add personalized offers in real-time, scheduled, or automated.
Increase Incremental Retail Revenue
Increase Incremental Retail Revenue
From branded property merchandise to in-room luxury items, give guests the opportunity to view and purchase what they love most at your property through the mobile app or in-room tablet. Guest orders are easily managed, tracked, and fulfilled with our staff-facing Content Management System.
Restaurant, Spa Booking & Reservations
Restaurant, Spa Booking & Reservations
A digital concierge right in your guests’ hands. With a few taps of a mobile app or in-room tablet, guests can reserve a table at the hotel’s restaurants, book spa services, or even reserve a poolside cabana. Integrations with leading technologies, ensure guests have easy access to everything your hotel or resort has to offer, and drive non-room revenue.
A Fully Integrated Guest Experience
A Fully Integrated Guest Experience
Leveraging more than 100 integrations with the top PMS, POS, room controls, and ticketing providers, our platform makes it easy to incorporate guest experience technology directly within your existing technology stack. Unlock the digital experience for your guests on the mobile app or in-room tablet, while connecting your staff’s operations seamlessly.
API Available for Existing Apps
API Available for Existing Apps
Get the guest experience features you want on the app you have, powered by our platform API. Hotels can remain competitive in today’s digital age without needing to start at the beginning. Like a blank canvas, we can provide the color you need to elevate your digital guest experience offerings.
Features
Content & Information
4/5 features
Messaging & Communication
4/5 features
Request Management
4/5 features
Upselling & Offers
4/5 features
Guest Profiles
4/5 features
Advertising
4/5 features
Available Add-ons & Modules
Digital Dining Ordering & Delivery
Mobile Ordering & Room Service
With our digital dining, you can automate the dining process for your guests and staff while promoting a contactless experience. Your guests can view dining menus, select items to order, specify the delivery location, track request fulfillment time, and much more. Your team can automate dining requests, make real-time imagery and description changes to menus, and reduce dining calls, while your property can increase incremental revenue with forced modifiers, capture popular items, and more.
Guest Experience Management System
Staff Collaboration Tools
Our staff operation tool automates and streamline daily operations, manage incremental revenue streams, aids in elevating the guest experience, and more – all from a single dashboard. Resolve customer complaints quickly, schedule preventative maintenance, receive guest feedback instantaneously, and manage all of your mobile and in-room content in real-time.
Leveraging 100+ integrations with top PMS, POS, room controls, and ticketing providers, we make it easy to incorporate technology directly within your existing technology stack.
In-App Guest Messaging
Guest Messaging Software
Connect with your guests in real-time via in-app messages through mobile or in-room tablets. Keep guests informed and send special offers directly to the inbox in your guest’s mobile app or their room’s tablet. Provide guests with updates, automate arrival messages, make personalized offers, communicate quickly and easily with guests, reduce front desk call volume, and more.
INTELITY Reviews Summary
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, INTELITY Smart-Room Tablets is the #4 most trending product in the In-Room Hotel Tablets category (out of 25) and the #295 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreINTELITY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
INTELITY Pricing
Pricing Available By Request
INTELITY has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Popularity by Segment
Size
4 | X-Small (1-9 room)
4 | Small (10-24 room)
16 | Medium (25-74 room)
44 | Large (75-199 room)
29 | X-Large (200+ room)
Country
70 | United States of America
5 | Canada
4 | United Kingdom
2 | Mexico
2 | Spain
2 | Australia
1 | Brazil
1 | Maldives
1 | Vietnam
1 | Kuwait
1 | South Africa
1 | Greece
1 | United Arab Emirates
Type
57 | Luxury Hotels
56 | Resorts
53 | Boutiques
27 | Bed & Breakfast & Inns
20 | Airport/Conference Hotels
15 | Branded Hotels
14 | Casinos
13 | City Center Hotels
8 | Limited Service & Budget Hotels
6 | Extended Stay & Serviced Apartments
6 | RV Parks & Campgrounds
1 | Hostels
1 | Vacation Rentals & Villas
Region
77 | North America
7 | Europe
2 | Asia Pacific
2 | Oceania
2 | Middle East
1 | South America
1 | Africa
Category
62 | In-Room Hotel Tablets
59 | Hotel Guest Apps
39 | Hotel Keyless Entry Systems
31 | Staff Collaboration Tools
23 | Guest Messaging Software
19 | Contactless Check-in
2 | Hospitality TV
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Intelity for its ability to streamline guest experiences and operational efficiency. The in-room tablets are praised for making room service ordering, guest communications, and personalized content delivery seamless and engaging. Hoteliers see increased revenues from upselling services like dining and spa, appreciate the ability to promote hotel events, and find the system integration with other software beneficial. Some concerns include occasional hardware issues and a lack of customization in certain UI elements, but these are mitigated by Intelity's responsive support team.
AI-generated from the text of customer reviews
Looking for specific info?
9
Incorporation of In-Room-Tablets on property
Marketing Coordinator from 75-99 room Airport/Conference Hotel in Aspen (United States of America)
Verified
11 months ago
In our sustainability efforts, we are now able to be paperless in rooms. Guests have the ability to request a multitude of services, from additional towels, reservation/activity requests, and place in-room dining orders with the touch of a button. We are also able to advertise critical hotel information or promote on-property events on the...
United States of America
United States of America
Marketing Coordinator
Large Hotel
10
Tablets
DIRECTOR OF OPERATIONS from 75-99 room Bed & Breakfast & Inn in Laguna Beach (United States of America)
Verified
11 months ago
-Efficient and user friendly -allows more time to focus on the guest in front of us and frees up phone lines
United States of America
United States of America
DIRECTOR OF OPERATIONS
Large Hotel
8
Great vendor to work with
Director of Lodging from 100 to 199 room Bed & Breakfast & Inn in Tofte (United States of America)
Verified
13 months ago
Very easy to update ever changing information. Easy to use for guests. Best customer support I have experienced in the world.
United States of America
United States of America
Director of Lodging
Large Hotel
9
Powerful Solution with lots of Options
IT Application Analyst from 200 to 499 room Casino in Battle Creek (United States of America)
Verified
13 months ago
Intelity provides a powerful solution that can solve many gaps in service for your hotel that your other software does not provide. The amount of tie-ins to other software to provide an intuitive and all encompassing solution for our hotel is amazing. The ability to set up in-room controls and Room Service ordering of food and amenities rig...
United States of America
United States of America
IT Application Analyst
X-Large Hotel
7
Intelity Smart Tablets
Director of Information Technology from 50-74 room Boutique in Watch Hill (United States of America)
Verified
13 months ago
Intelity Smart tablets use Esper MDM for easy configuration and deployment changes. Dashboard tells you at a glance what is operational and what isn't.
United States of America
United States of America
Director of Information Technology
Medium Hotel
9
Excellent System Integration and Digital Enablement for guests
CIO from 500+ room Casino in Las Vegas (United States of America)
Verified
2 years ago
Intelity is a key component in our integrated guest experience allowing us to provide technology in-room as well as via mobile devices. We look forward to building more features on their platform.
United States of America
United States of America
CIO
X-Large Hotel
10
An amazing, kind and supportive company
Owner from 10 to 24 room Bed & Breakfast & Inn in Julian (United States of America)
Verified
2 years ago
Ease of access to amazing hotel features like spa and food.
Guest experience feedback.. to avoid bad reviews.
Opportunity to increase sales through food and spa.
United States of America
United States of America
Owner
Small Hotel
10
The EMEA Sales guy + Bret (Engineer) are credits to the company
Global IT Manager - Guest Technology from 200 to 499 room Boutique in Dubai (United Arab Emirates)
Verified
2 years ago
Customer Focus
Overall knowledge of hospitality
Understanding of the Customer Journey
General project management
The ability to customise the product
Product will evolve with our future visiom
United Arab Emirates
United Arab Emirates
Global IT Manager - Guest Technology
X-Large Hotel
10
The EMEA Sales guy + Bret (Engineer) are credits to the company
Global IT Manager - Guest Technology from 200 to 499 room Boutique in Dubai (United Arab Emirates)
Verified
2 years ago
Customer Focus
Overall knowledge of hospitality
Understanding of the Customer Journey
General project management
The ability to customise the product
Product will evolve with our future visiom
United Arab Emirates
United Arab Emirates
Global IT Manager - Guest Technology
X-Large Hotel
10
Forward-thinking concept with a great support team
Assistant Front Office Manager from 100 to 199 room Boutique in Denver (United States of America)
Verified
2 years ago
-I think the idea for the in-room iPads is super neat, especially with how customizable they are. It aids hotels with tailoring each stay to the guest, while also allowing them to cater the content to be relevant to the surrounding area. A lot of our guest use them as an aid to plan their stay, by seeing advertisements for local restaurants...
United States of America
United States of America
Assistant Front Office Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Intelity Guest Mobile Apps excel in enhancing guest experiences at hotels. They provide seamless, personalized services like mobile check-in, room control, dining & spa reservations, and local information, all from the convenience of guests' smartphones, creating a more convenient and enjoyable stay.
Showing all answers to: "What does this product or service do well?"
Intelity Guest Mobile Apps excel in enhancing guest experiences at hotels. They provide seamless, personalized services like mobile check-in, room control, dining & spa reservations, and local information, all from the convenience of guests' smartphones, creating a more convenient and enjoyable stay.
Intelity's Smart-room tablets give guests incredibly easy access to the proeprties services and amenities all while enjoying the comfort and privacy of their guest sutie. guests are able to request hotel or local info, services and treatments, or book reservation with popular attractions onsite or locally
Intelity provides a customizable solution for hotels that resonates with hotel operators and their guests. Working with them as a partner has been productive and we've enjoyed the collaboration between our teams.
Intelity delivers a great looking and reliable piece of hardware in their in-room tablets.
They've been able to execute a simple, yet elegant UI/UX to help guests easily navigate between hotel services and quality content - like music, podcasts, radio, and news --to ensure a great in-room experience. We're thrilled to offer iHeartRadio content to travels using Intelity products to improve their in-room experience.
Intelity's Solution with all the functions options works very well and their many integrations to all major PMS vendors make this a easy to use solution.
The mobile app solution offer all typical required functions around Guest Check-in and Check out fetatures-
Question:
What differentiates this product or service from the competition?
Answer:
Intelity Guest Mobile Apps outshine competitors with their intuitive interface, robust functionality, and deep integration. They offer a comprehensive suite of services that seamlessly adapt to a hotel's unique needs, setting them apart in delivering exceptional guest satisfaction and operational efficiency.
Showing all answers to: "What differentiates this product or service from the competition?"
Intelity Guest Mobile Apps outshine competitors with their intuitive interface, robust functionality, and deep integration. They offer a comprehensive suite of services that seamlessly adapt to a hotel's unique needs, setting them apart in delivering exceptional guest satisfaction and operational efficiency.
hundreds of integrative options with intelity means that hotels can feel confident that operations can be run efficiently through Intelity's applications.
more than just a smart room tablet, intelity has mobile key, checkin/out, guest messaging, and other intuitive options to ensure guest stay is as efficient as possible.
White label customization is sought after but hyper-personalization is hard to develop and maintain--Intelity has mastered this and provides an excellent solution that fits the needs of boutique properties, luxury hotels and resorts, and casinos.
Intelity has been a great partner and distribution platform for our content. They have a reliable product, great partner communication, and care deeply about delivering quality content that improves the guest experience.
All integration options
The In-app ID card validation
Many options to combine mobile app features with Kiosk self-check-in options
Their global sales and support team make this a very good option if you have a global presence.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Intelity Guest Mobile Apps are ideal for luxury hotels due to their ability to elevate the guest experience. They offer seamless, personalized services like in-room control, dining reservations, and spa bookings, aligning perfectly with the high-end expectations of luxury travelers. This technology not only enhances guest satisfaction but also helps luxury hotels differentiate themselves in a competitive market, delivering a truly unforgettable stay.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Intelity Guest Mobile Apps are ideal for luxury hotels due to their ability to elevate the guest experience. They offer seamless, personalized services like in-room control, dining reservations, and spa bookings, aligning perfectly with the high-end expectations of luxury travelers. This technology not only enhances guest satisfaction but also helps luxury hotels differentiate themselves in a competitive market, delivering a truly unforgettable stay.
I always want to ensure that hoteliers are considering all their options when it comes to providing the best guest experience possible. Leveraging new intuitive features that Intelity offers are part of the everyday normalcy for guests accessing information on a digital scale.
As mobile check-in continues to be sought after by guests and a desirable way to improve operational efficiency at the front desk, make sure to ask Intelity about their ability to verify guests identity and age. Staying in compliance and knowing who your guests are before enabling them to skip the front desk is pivotal to trust, safety, and success.
Intelity team cares deeply about their products, services, and their partners. They are great communicators, deliver on their commitments, and make the in-room experience feel seamless and intuitive to the hotel guest.
A very good flexible Solution with a lot of and add-ons and customized options if you are looking at vendors that can provide Kiosk Check-in/Check-Out features. They also provide mobile apps that have options for Mobile Check-in/Check-Out with option to handle mobile keys and ID verifications.
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Support
Verified Support
INTELITY has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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