Ratings Snapshot
92%
Recommend
#6
Popularity index
HT SCORE
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #6 out of 22 in In-Room Hotel Tablets
Ease of Use
4.7/5
ROI
4.4/5
Implementation
4.5/5
Customer Support
4.6/5
Verified Customer Support
INTELITY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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INTELITY Smart-Room Tablets Overview
INTELITY Smart-Room Tablets Overview
With INTELITY’S smart-room tablets, hotel and casino guests can effortlessly access services and amenities, receive personalized promotions and offers, and engage with staff. INTELITY offers Android tablets that replace the printed compendiums and alarm clocks of the past with 24/7, on-demand digital access to the information modern travelers expect. Through the smart-room tablets, guests have t...
About INTELITY View website
Founded in 2008 | Headquarters in Orlando United States | 88 employeesINTELITY is the global leader in contactless guest experience technology, uniting mobile, in-room, and operational tools into one mobile-first, fully-integrated...
Other Products by INTELITY
1/4
Integrates with
- Spa Software
- Staff Collaboration Tools
- Mobile Key & Keyless Entry
Need a custom integration?
What customers love about INTELITY Smart-Room Tablets
92% recommend
General Manager in Denver (United States)
User friendly on both guest facing and staff facing platforms. We also appreciate the ability to add/remove photos for our amenity offers.
Director of Engineering
How the rooms can be controlled from the tablet and how easy and convenience is for the guest to place any requests from the comfort of their room.
IT Manager
One of the Unique Solutions for Honeywell InnCom Room Control Integrations. Amazing interface and very user friendly.
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Intelity delivers a great looking and reliable piece of hardware in their in-room tablets. They've been able to execute a simple, yet elegant UI/UX to help guests easily navigate between hotel services and quality content - like music, podcasts, radio, and news --to ensure a great in-room experienc...
by Jessica Jerrick (iHeartMedia, Inc) on December 15, 2021
See more answers (5)
Question:
What differentiates this product or service from the competition?
Answer:
Intelity has been a great partner and distribution platform for our content. They have a reliable product, great partner communication, and care deeply about delivering quality content that improves the guest experience.
by Jessica Jerrick (iHeartMedia, Inc) on December 15, 2021
See more answers (5)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Intelity team cares deeply about their products, services, and their partners. They are great communicators, deliver on their commitments, and make the in-room experience feel seamless and intuitive to the hotel guest.
by Jessica Jerrick (iHeartMedia, Inc) on December 15, 2021
See more answers (5)
Recommended by
Show More (1)
Jessica Jerrick
EVP, Digital Distribution & Platform Partnerships @ iHeartMedia, Inc
Bob Winter
OEM Account Manager @ Lenovo
Jessica Jerrick
EVP, Digital Distribution & Platform Partnerships @ iHeartMedia | iHeartRadio
Shiv Sundar
COO @ Esper
Sarah Duguay
Marketing & Communications Specialist @ WebRezPro Property Management System
Features
Want to go behind the scenes and see how INTELITY Smart-Room Tablets works?
Clients & references
References & testimonials
INTELITY provides solutions that completely change the way guests experience and engage with a property, which is the kind of innovation we’re looking for from Brand Officials.
Placing the right offer in front of the right guest at the perfect moment is extremely important to our marketing team. The INTELITY platform gives us the ability to target our promotions based on gue...
Featured partners
Case studies
INTELITY doesn’t have any case studies available
Awards & Certifications
Active Markets
MARKETS SERVED
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- United Kingdom
- Greece
- Australia
- French Polynesia
- Brazil
- Saint Lucia
- Vietnam
March 01, 2023
INTELITY Smart-Room Tablets Review: Poor Communication & Follow-Up - Causing More Issues than Anticpated
Front Office Manager from Boutiques in Rosemary Beach (United States of America)
Recommend
1/10
What do you like most?
Nothing at this point as INTELITY representatives have been unable to attend to our requests for simple actions. We need immediate support & escalation.
What do you dislike or think could be improved?
We need immediate assistance with ALICE integration, In-Room Dining Order (thru GEMS), and notification systems for our associate's review. All these functionaliies are not working.
Customer Support
1
Ease of Use
1
Value for money
2
Implementation
2
December 16, 2021
INTELITY Smart-Room Tablets Review: Excellent System Integration and Digital Enablement for guests
CIO from Casinos in Las Vegas (United States of America)
Recommend
9/10
What do you like most?
Intelity is a key component in our integrated guest experience allowing us to provide technology in-room as well as via mobile devices. We look forward to building more features on their platform.
What do you dislike or think could be improved?
GEMS backend access for our operational teams so we are not as reliant on their support staff to manage any issues that arise.
Customer Support
4
Ease of Use
4
Value for money
5
Implementation
5
December 15, 2021
INTELITY Smart-Room Tablets Review: Anticipated our needs
Director of Lodging from Resorts in Tofte (United States of America)
Recommend
10/10
What do you like most?
High quality product and service to match. Our experience thus far has been great and efficient. We really enjoy the people that we are working with.
What do you dislike or think could be improved?
At this current time we have not found any way in which this company could improve their service or tech.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 15, 2021
INTELITY Smart-Room Tablets Review: The EMEA Sales guy + Bret (Engineer) are credits to the company
Global IT Manager - Guest Technology from Luxury Hotels in (United Kingdom)
Recommend
10/10
What do you like most?
Customer Focus Overall knowledge of hospitality Understanding of the Customer Journey General project management The ability to customise the product Product will evolve with our future visiom
What do you dislike or think could be improved?
Updated the look and feel for the Management interface Make the iPad more Open Source. with a fully customisable User Interface
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 15, 2021
INTELITY Smart-Room Tablets Review: An amazing, kind and supportive company
Owner from Boutiques in Julian (United States of America)
Recommend
10/10
What do you like most?
Ease of access to amazing hotel features like spa and food. Guest experience feedback.. to avoid bad reviews. Opportunity to increase sales through food and spa.
What do you dislike or think could be improved?
The company is really great - the only thing would be perhaps lower monthly payment tiers for smaller hotels and shorter contracts. - highly recommended, so I don’t really have any other feedback. ...
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
December 11, 2021
INTELITY Smart-Room Tablets Review: Forward-thinking concept with a great support team
Assistant Front Office Manager from Boutiques in Denver (United States of America)
Recommend
10/10
What do you like most?
-I think the idea for the in-room iPads is super neat, especially with how customizable they are. It aids hotels with tailoring each stay to the guest, while also allowing them to cater the content to be ...
What do you dislike or think could be improved?
-While the support agents are one of my favorite aspects, it would be nice to have the option to live chat with someone. It just seems like it would be more efficient if you just have a question and not a...
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
Pricing
One time upfront purchase (flat rate)
Monthly subscription (/room/month)
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Managing Director in Boston (United States)
They were easy to work with. Their sales promised turned out to be accurate. Their product has been easy to use and trouble-free for us. It has also improved revenues