Fetch | Digital Guest & Team Engagement Hub

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Fetch | Digital Guest & Team Engagement Hub

Unranked in Guest Survey Software

Your hotel's complete guest engagement hub. Everything you need to make sure every guest has a great stay!

fetch has 0 reviews from United States so we’re unable to verify that they operate in your local market.

What is fetch?

Founded in 2017 | Headquarters in Toronto, Canada | 32 employees
Fetch | Digital Guest & Team Engagement Hub is a comprehensive hotel engagement platform designed to significantly enhance guest experiences and streamline staff operations. Tailored for the hospitality industry, this software seamlessly integrates guest engagement tools such as surveys and two-way messaging with robust team operations features including case management, alerts, and analytics. By consolidating these critical functions into a single, unified system, Fetch eliminates the need for multiple disparate tools, ensuring more efficient and effective communication and problem-solving. This centralization not only improves guest satisfaction but also empowers staff to exceed expectations consistently. For any inquiries, feel free to reach out to [email protected]. www.heyfetch.com

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Fetch | Digital Guest & Team Engagement Hub Alternatives

Not sure if fetch is right for your hotel? Here are similar Guest Survey Software vendors that could be a good fit for your hotel:

Features

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

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Reporting, Analytics & Insights

4/5 features

Q1 '26 Guest Survey Software Survey Insights

Is fetch a good fit for your hotel?

Mid-sized
96% (245)
#1 of 4

Mid-sized hotels say that GuestRevu's Guest Survey Software ranks highly due to its intuitive dashboard, robust reporting features, and seamless survey management, as revealed in verified HotelTechReport reviews. These strengths enable efficient guest feedback analysis, crucial for performance improvement.

Enterprise
97% (21)
#1 of 3

X Large hotels say that GuestRevu's Guest Survey Software stands out for its intuitive interface, ease of integration with OTAs, and comprehensive reporting capabilities, as noted in verified HotelTechReport reviews. These features facilitate seamless feedback management and insightful trend analysis.

Large
93% (33)
#2 of 3

Large hotels say that GuestRevu's Guest Survey Software stands out in verified HotelTechReport reviews for its seamless integration, AI-driven analysis, and user-friendly interface. These strengths enable efficient guest feedback management, improving service delivery and facilitating data-driven decision-making for Large hotels.

Branded Hotels
97% (119)
#1 of 5

Branded hotels say that GuestRevu's Guest Survey Software, as highlighted in verified HotelTechReport reviews, excels due to its user-friendly interface, insightful analytics, and effective customer support. These features facilitate timely feedback management, critical for maintaining service standards at Branded hotels.

Resorts
96% (199)
#1 of 4

Resort hotels say that GuestRevu's Guest Survey Software, based on verified HotelTechReport reviews, is valued for its user-friendly interface, real-time feedback capabilities, and comprehensive reporting features. These aspects enable resorts to improve guest satisfaction efficiently and effectively.

Other
94% (109)
#1 of 4

Other hotels say that GuestRevu's Guest Survey Software ranks highly in verified HotelTechReport reviews due to its user-friendly design, comprehensive reporting features, and integration capabilities. These strengths facilitate efficient feedback collection and service improvement, which are crucial for Other hotels.

Europe
96% (120)
#1 of 5

Hotels in Europe say that GuestRevu's Guest Survey Software is an intuitive and efficient tool for consolidating guest feedback, offering seamless integration with major platforms like TripAdvisor and providing actionable insights that are essential for enhancing service standards and improving online reputation. The needs of European hoteliers for a competitive edge are met by features that allow for meaningful score benchmarking against competitors, time-saving automated processes, and responsive customer support, although enhancements in customization options and AI capabilities could further streamline operations and amplify customer engagement.

North America
97% (45)
#2 of 4

Hotels in North America say that GuestRevu's Guest Survey Software is highly valued for its user-friendly interface and comprehensive reputation management capabilities, making it a critical tool for maintaining and improving guest satisfaction. Many hoteliers appreciate the platform's integration with popular review sites and its AI-driven insights, though they note some challenges with sentiment analysis and reporting customization. Overall, the software's ability to consolidate guest feedback and offer actionable insights aligns well with the operational needs of North American hotels, facilitating a more efficient approach to enhancing guest experiences and managing reputations across diverse properties.

Middle East
100% (5)
#1 of 2

Hotels in the Middle East say that GuestRevu's Guest Survey Software stands out for its ability to seamlessly integrate with existing systems, provide comprehensive insights from guest feedback, and simplify reputation management—key elements that align with the region's focus on operational efficiency and high-quality guest experiences. The platform's intuitive interface and automated tools are particularly valued for enhancing data-driven decision-making and facilitating timely guest satisfaction improvements. While the software is highly regarded, users suggest that additional customization and integration features could further support the diverse needs of hotels in the region.

United States
98% (33)
#2 of 3

Hotels in the United States say that GuestRevu's Guest Survey Software is highly valued for its intuitive and user-friendly platform, enabling efficient reputation management and enhancing guest experiences through real-time feedback. The integration of advanced features such as AI-generated response drafts and a robust support team are particularly highlighted, with users noting the system's ease of use and seamless data navigation as critical advantages. However, they express a desire for expanded reporting capabilities and sentiment analysis improvements, especially for handling multi-property operations and capturing nuanced guest feedback more accurately.

United Kingdom
96% (86)
#1 of 2

Hotels in the United Kingdom say that GuestRevu's Guest Survey Software aligns well with the distinctive operational needs and feature preferences required by UK hotels. They appreciate its user-friendly interface, extensive reporting capabilities, and the ability to consolidate and compare feedback from various platforms, which assists in effectively enhancing guest experience and boosting their online reputation. The tool is praised for its efficient integration with TripAdvisor and other crucial platforms, although additional PMS/CRM integrations and more customized reporting options are desired to streamline operations further.

Switzerland
96% (5)
#1 of 2

Hotels in Switzerland say that GuestRevu's Guest Survey Software enhances operational efficiency and boosts guest satisfaction through its intuitive feedback system and detailed reporting capabilities, essential for maintaining a competitive edge in the Swiss hospitality market. While the platform is praised for its ease of use and ability to centralize guest feedback, which is critical for making informed strategic decisions, Swiss hotels would benefit from more personalized features and seamless integration with all key online review platforms to address unique property needs and ensure comprehensive guest insights.

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fetch Reviews Summary

Not yet recommended
Ease of Use
N/A
Customer Support
N/A
ROI
N/A
Implementation
N/A

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Achievements

Trending Product

This vendor's trending score is rising, Fetch | Digital Guest & Team Engagement Hub is the #17 most trending product in the Guest Survey Software category (out of 25) and the #1081 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

fetch’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

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fetch Reviews

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Expert Q&A and Partner Recommendations

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Question:

What does this product or service do well?

Answer:

Great team, great product – we get such good data out of this integration, . . it has been great help to us when it comes to enriching dailypoint CRM with more guest data which in turns gives our joint customers huge benefits

Question:

What differentiates this product or service from the competition?

Answer:

When you create integrations, the responsiveness between the companies is really important. At dailypoint, we were really impressed with how Fetch .worked and how dedicated they were to making the integration perfect

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

In dailypoint we found Fetch team very knowledgable and react fast in each request. The data stored in dailypoint from Fetch creates a seamless communication for hotel's customer. Through the integration we achieve full engangement with the customer using email or sms

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Recommended by
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Vasiliki (Vana) Filippidou Integrations & Marketplace Product Manager @ Toedt, Dr. Selk & Coll. GmbH
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Vasiliki (Vana) Filippidou Integrations & Marketplace Product Manager @ Toedt, Dr. Selk & Coll. GmbH
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Support

Unverified

fetch has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2026

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