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Fetch | Digital Guest & Team Engagement Hub
0.0 (0 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Fetch | Digital Guest & Team Engagement Hub
Unranked in Guest Survey Software
Your hotel's complete guest engagement hub. Everything you need to make sure every guest has a great stay!
Not yet recommended by any hotels
fetch has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is fetch?
Founded in 2017 | Headquarters in Toronto, Canada | 32 employees
Fetch | Digital Guest & Team Engagement Hub is a comprehensive hotel engagement platform designed to significantly enhance guest experiences and streamline staff operations. Tailored for the hospitality industry, this software seamlessly integrates guest engagement tools such as surveys and two-way messaging with robust team operations features including case management, alerts, and analytics.
By consolidating these critical functions into a single, unified system, Fetch eliminates the need for multiple disparate tools, ensuring more efficient and effective communication and problem-solving. This centralization not only improves guest satisfaction but also empowers staff to exceed expectations consistently.
For any inquiries, feel free to reach out to [email protected].
www.heyfetch.com
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of fetch products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
fetch Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
fetch Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by fetch
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Fetch's Provided Description:
"Everything a hotel needs to make sure their guests have a great stay, and their staff are empowered to exceed expectations on every opportunity. Instead of needing to duct tape 6 different systems together and pray that it all works, we put it all under one roof to give you a centralized hub of operations. A one-stop-shop for digital guest engagement and team operations, with the same amazing capabilities for every single opportunity. Surveys x 2-way Messaging x Case Management x Alerts x Analytics For any inquiries, feel free to reach out to [email protected]. www.heyfetch.com"
FAQs
fetch doesn’t have any screenshots available
Fetch | Digital Guest & Team Engagement Hub Alternatives
Not sure if fetch is right for your hotel? Here are similar Guest Survey Software vendors that could be a good fit for your hotel:
Features
Survey Builder
4/5 features
Delivery Channels
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Q4 '26 Guest Survey Software Survey Insights
Is fetch a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 5
Mid-sized
96%
(237)
GuestRevu is a top Guest Survey Software pick among mid-sized hotels on HotelTechReport, praised for its ability to automate survey collection and reporting which helps operators "identify trends quickly." This functionality saves time, allowing hoteliers to focus on actionable feedback that enhances guest satisfaction.
#1
of 4
Large
94%
(40)
GuestRevu is a top Guest Survey Software pick among large hotels on HotelTechReport, praised for its ability to automatically send out reviews at checkout, making it easier for properties to maintain a strong online reputation. The support team is noted for being responsive and helpful, enhancing user experience on the platform.
#1
of 3
Small
95%
(212)
GuestRevu is a top Guest Survey Software pick among small hotels on HotelTechReport because it automates post-stay surveys, allowing properties to gather structured guest feedback and address operational issues quickly. This proactive approach has resulted in higher review scores and improved guest satisfaction.
Mid-sized
96%
(237)
#1
of 5
GuestRevu is a top Guest Survey Software pick among mid-sized hotels on HotelTechReport, praised for its ability to automate survey collection and reporting which helps operators "identify trends quickly." This functionality saves time, allowing hoteliers to focus on actionable feedback that enhances guest satisfaction.
Large
94%
(40)
#1
of 4
GuestRevu is a top Guest Survey Software pick among large hotels on HotelTechReport, praised for its ability to automatically send out reviews at checkout, making it easier for properties to maintain a strong online reputation. The support team is noted for being responsive and helpful, enhancing user experience on the platform.
Small
95%
(212)
#1
of 3
GuestRevu is a top Guest Survey Software pick among small hotels on HotelTechReport because it automates post-stay surveys, allowing properties to gather structured guest feedback and address operational issues quickly. This proactive approach has resulted in higher review scores and improved guest satisfaction.
Rank
Hotel type
Popular alternatives
#1
of 5
Branded Hotels
97%
(121)
GuestRevu is a top Guest Survey Software pick among branded operations on HotelTechReport, offering an all-in-one platform to consolidate feedback and manage online reputation, as hoteliers appreciate receiving guest insights and managing reviews across multiple channels from a single dashboard.
#1
of 4
Resorts
96%
(205)
GuestRevu is a top Guest Survey Software pick among resorts on HotelTechReport, helping operators identify operational improvements with timely feedback breakdowns by department that reveal areas needing attention, like “room maintenance rated at 3/5.”
#1
of 4
Other
95%
(112)
GuestRevu is a top Guest Survey Software pick among other properties on HotelTechReport due to its ability to provide real-time insights into guest feedback, enabling hoteliers to quickly address issues before checkout. The platform facilitates timely, actionable responses to enhance service quality and optimize operations.
Branded Hotels
97%
(121)
#1
of 5
GuestRevu is a top Guest Survey Software pick among branded operations on HotelTechReport, offering an all-in-one platform to consolidate feedback and manage online reputation, as hoteliers appreciate receiving guest insights and managing reviews across multiple channels from a single dashboard.
Resorts
96%
(205)
#1
of 4
GuestRevu is a top Guest Survey Software pick among resorts on HotelTechReport, helping operators identify operational improvements with timely feedback breakdowns by department that reveal areas needing attention, like “room maintenance rated at 3/5.”
Other
95%
(112)
#1
of 4
GuestRevu is a top Guest Survey Software pick among other properties on HotelTechReport due to its ability to provide real-time insights into guest feedback, enabling hoteliers to quickly address issues before checkout. The platform facilitates timely, actionable responses to enhance service quality and optimize operations.
Rank
Region
Popular alternatives
#1
of 5
Europe
96%
(124)
GuestRevu is a top Guest Survey Software pick among mid-sized hotels in Europe on HotelTechReport because its automated surveys deliver timely, actionable guest feedback that helps enhance service quality. Hoteliers appreciate the clear insights from the dashboard, which enable them to swiftly identify and address areas for improvement.
#2
of 4
North America
97%
(43)
GuestRevu is a top Guest Survey Software pick among North American hotels for its ability to consolidate guest feedback across multiple platforms, which allows teams to respond more quickly to guest issues. Hoteliers appreciate how this feature has significantly reduced unaddressed reviews and improved overall reputation scores on HotelTechReport.
Europe
96%
(124)
#1
of 5
GuestRevu is a top Guest Survey Software pick among mid-sized hotels in Europe on HotelTechReport because its automated surveys deliver timely, actionable guest feedback that helps enhance service quality. Hoteliers appreciate the clear insights from the dashboard, which enable them to swiftly identify and address areas for improvement.
North America
97%
(43)
#2
of 4
GuestRevu is a top Guest Survey Software pick among North American hotels for its ability to consolidate guest feedback across multiple platforms, which allows teams to respond more quickly to guest issues. Hoteliers appreciate how this feature has significantly reduced unaddressed reviews and improved overall reputation scores on HotelTechReport.
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fetch Reviews Summary
Not yet recommended
Ease of Use
N/A
Customer Support
N/A
ROI
N/A
Implementation
N/A
Recommended by
Achievements
This vendor's trending score is rising, Fetch | Digital Guest & Team Engagement Hub is the #11 most trending product in the Guest Survey Software category (out of 25) and the #906 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morefetch’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
fetch Pricing
Pricing Available By Request
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Hotelier Rating
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It looks like fetch is not recommended by any hotels
Check out the top 10 most recommended fetch alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Great team, great product – we get such good data out of this integration, . . it has been great help to us when it comes to enriching dailypoint CRM with more guest data which in turns gives our joint customers huge benefits
Showing all answers to: "What does this product or service do well?"
Great team, great product – we get such good data out of this integration, . . it has been great help to us when it comes to enriching dailypoint CRM with more guest data which in turns gives our joint customers huge benefits
Question:
What differentiates this product or service from the competition?
Answer:
When you create integrations, the responsiveness between the companies is really important. At dailypoint, we were really impressed with how Fetch .worked and how dedicated they were to making the integration perfect
Showing all answers to: "What differentiates this product or service from the competition?"
When you create integrations, the responsiveness between the companies is really important. At dailypoint, we were really impressed with how Fetch .worked and how dedicated they were to making the integration perfect
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
In dailypoint we found Fetch team very knowledgable and react fast in each request. The data stored in dailypoint from Fetch creates a seamless communication for hotel's customer. Through the integration we achieve full engangement with the customer using email or sms
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
In dailypoint we found Fetch team very knowledgable and react fast in each
request. The data stored in dailypoint from Fetch creates a seamless communication for hotel's customer. Through the integration we achieve full engangement with the customer using email or sms
+ 0
recommend
Recommended by
Vasiliki (Vana) Filippidou
Integrations & Marketplace Product Manager
@
Toedt, Dr. Selk & Coll. GmbH
Vasiliki (Vana) Filippidou
Integrations & Marketplace Product Manager
@
Toedt, Dr. Selk & Coll. GmbH
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fetch Integrations
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Support
Unverified
fetch has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2027
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Ease of Use
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