Revinate (Surveys)

Ranked 2 (out of 27) in Guest Surveys & Feedback

Guest Surveys & Feedback

Publish surveys for maximum exposure and booking impact.

Ratings Snapshot

Certificate of Excellence
Read 78 reviews
94%
Recommend
HTR Score icon
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 27 in Guest Surveys & Feedback

Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.6/5
Customer Support
4.6/5
Verified Customer Support

Revinate has opened its internal systems to

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Revinate (Surveys) Overview

Revinate (Surveys) Overview

Improve online ratings and rankings by boosting review volume. Solicit guest surveys and collect reviews for TripAdvisor or Google to make the most impact with your guest feedback.   Revinate Surveys customers who publish their surveys to TripAdvisor see an average 409% increase in new review volume. Improve your TripAdvisor ranking by 15% or more.

About Revinate View website

Founded in 2009 | Headquarters in San Francisco United States | 156 employees

Revinate enables hoteliers to transform their guest data into revenue. With Revinate Marketing and Revinate Guest Feedback, hoteliers are empowered to make smar...

Other Products by Revinate

1/1

Integrates with

  • Booking Engine
  • Business Intelligence
  • Digital Marketing Agencies
Browse integrations (58 verified)

What customers love about Revinate (Surveys)

Like 94% recommend

Director of Operations - Rooms from Boutique in San Antonio (United States)

-Easy to use and configure without having to contact a help desk -Intuitive approach to marketing solutions -Interfaces with PMS systems -Surveys are completely customizeable -Marketing segmentation capabilities User si...

Chargée de Communication & Webmarketing from Boutique in Paris (France)

- Simple to use, but a very rich tool that brings back several information. - A team at the service of his client, who is very attentive & kind and answers at any questions quickly.

General Manager in Winterthur Area, Switzerland (Switzerland)

- Automated guest surveys - Interfaces with Protel PMS - 3 in 1 system (Survey, reputation, marketing) - Big Data - Great support. You get a reply within a few hours.

Principal from Vacation Rental

Revinate products are easy for all staff levels to understand. Their customer service response time is also excellent, making it hassle free to implement. Anisha, Dan and Dylan are fantastic!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Revinate enables highly effective and targeted campaigns by using an advanced profile synthesis to match profiles and by using their smart segment builder for an easy segmentation. That includes individual email marketing automation as well as upsell emails.

by Tamara Markotic (apaleo) on December 17, 2020

See more answers (13)
Question:

What differentiates this product or service from the competition?

Answer:

They offer one platform for all guest communications including transactional emails and surveys and have extensive group functionalities with centralized control. Their email template creator is very comprehensive with a large base of pre-defined templates as well as offering a high degree of custom...

by Tamara Markotic (apaleo) on December 17, 2020

See more answers (13)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Revinate is an excellent CRM & reputation tool which provides a comprehensive list of features that cover all needs of a hotel to better understand and communicate with their guests. Their team of marketing experts are able to help hoteliers create and execute their email marketing strategies.

by Tamara Markotic (apaleo) on December 17, 2020

See more answers (13)
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+ 11 recommend
Recommended by Show More (9)

Features

  • Mobile Access
  • In app call back
  • In app email response
  • Certified TripAdvisor Review Collection Partner
  • Assign alerts to departments
  • Flexible role based reporting
  • Social review tracking
  • Pre-arrival Surveys
  • On-site/In-Stay Surveys
  • SMS Text Based Surveys
  • Analytics & Sentiment Analysis
  • Real Time Alerts
  • Review Routing
  • Case Management/Ticketing System

Clients & references

References & testimonials

Testimonial avatar
Being on the first page of TripAdvisor has huge benefits to our direct bookings. Revinate is the best decision I've made for this hotel so far.
Phillip Lategan General Manager at the Morning Star Express Hotel
Testimonial avatar
Some of our guests have been staying with us for 20 years, they always stay here, and love it. We just needed a way to encourage them to talk about us online.
Greg Bodenlos Brand Marketing Manager at the The Charles Hotel

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Mexico
  • Canada
  • Switzerland
  • Indonesia
  • Ireland
  • United Kingdom
  • Philippines
  • Singapore

78 Verified Revinate Reviews

Likelihood to Recommend
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October 26, 2021

Revinate (Surveys) Review: Great automation and optimization of processes

Marketing & PR Manager from Other in Zürich (Switzerland)

Recommend 8/10
Full blue star
Full blue star
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What do you like most?

- the automated campaigns and the easy segmentation of the guest data - the different kinds of reports for marketing and surveys - pushing external reviews after a survey for google or Tripadvisor - th...

What do you dislike or think could be improved?

There are some technical options that still need to be approved or adjusted to make a even better experience f.e.: - connecting the room upsell to the live availability of protel so you dont have to adju...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
3

October 25, 2021

Revinate (Surveys) Review: All in one solutions

Head of Sales & Marketing from Branded in Kloten (Switzerland)

Recommend 9/10
Full blue star
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Full blue star
Full blue star
Empty blue star

What do you like most?

The tool has helped us in the process of digitalisation in our hotels. - one login for all areas - simple handling for our colleagues in the operation - sufficient reporting - great support from Beat...

What do you dislike or think could be improved?

The tool is good but relatively expensive. We also have a hotel with less than 30 rooms and the monthly costs to use the tool are very high. You should rethink the pricing structure for small hotels.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
n/a

October 22, 2021

Revinate (Surveys) Review: Usability :)

Guest Relations Manager from Branded in Wien (Austria)

Recommend 8/10
Full blue star
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Empty blue star

What do you like most?

The implementation process and the monthly support and customer sucess management is great! The user surface is well organized and understandable.

What do you dislike or think could be improved?

Reviews and Reports. I worked with TrustYou (TY) before for review management and reports with focus on our performance and Comp.Sets, and compared, working with Trustyou was more efficient and easier fo...

Customer Support
4
Ease of Use
4
Value for money
3
Implementation
5

October 22, 2021

Revinate (Surveys) Review: Excellent

E-Marketing & Social Media from Resort in Zwettl (Austria)

Recommend 10/10
Full blue star
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What do you like most?

- Wide range of useful tools for marketing and reputation - Fast and persistent support - helping out wherever they can and sticking to the problem until it's solved

What do you dislike or think could be improved?

The tools are in our language too, but there are still a few things that are done differently in our country - but we already addressed that topic and they are working on including everything we need.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 22, 2021

Revinate (Surveys) Review: New opportunities

Guest Relation Manager from Other in Québec (Canada)

Recommend 8/10
Full blue star
Full blue star
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Full blue star
Empty blue star

What do you like most?

We improve our guest experience and communication with our guest to offer them upsell and advantage upon checkin. Collect feedback rapidly and take action in top priority into our hotel to resolve issues...

What do you dislike or think could be improved?

Communication and support with PMS challenge. They can chat together to help the hotelier to move forward rapidly when they are facing challenges.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

October 21, 2021

Revinate (Surveys) Review: Excellent platform with great customer support

General Manager from Boutique in (Ireland)

Recommend 10/10
Full blue star
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Full blue star
Full blue star

What do you like most?

This is an excellent platform that gives you detailed reporting on every aspect of your business from guest sentiment to detailed marketing metrics. It is easy to use with excellent customer support and ...

What do you dislike or think could be improved?

I like the functionality of the platform but more detail on the dashboard would help and the monthly reports are heavy on stats and light on graphics .

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Monthly subscription (Flat)

Recent News & Content

Resources & reports

Hotel Covid-19 Recovery: How to Build a Marketing Strategy that Wins Bookings

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