Revinate (Surveys)

4.6 (146 REVIEWS)

HTR Score icon
HT Score  
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Publish surveys for maximum exposure and booking impact.

Ratings Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Revinate (Surveys) is the #5 most trending product in the Guest Surveys & Feedback category (out of 25) and the #201 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
93 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Revinate (Surveys)
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Improve online ratings and rankings by boosting review volume. Efficiently manage hotel reviews from sites like Google, Booking.com, and Tripadvisor all in one place.   Revinate Surveys customers who publish their surveys to TripAdvisor see an average 409% increase in new review volume. You can also analyze your hotel’s performance against your competitors’ online review rankings.

Capabilities

profile-empty-state.svg

Revinate doesn’t have any benefits or use cases available

Features

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Revinate Average Revinate

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

Compare Revinate to Top Alternatives

View top Revinate alternatives
Get recommendation Image
Want to find out if Revinate is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
` Take the quiz `

Popularity by Segment

Size

9 | X-Small (1-9 room)

5 | Small (10-24 room)

46 | Medium (25-74 room)

121 | Large (75-199 room)

110 | X-Large (200+ room)

Country

138 | United States of America

19 | United Kingdom

17 | Canada

13 | Ireland

11 | Germany

11 | Australia

10 | Mexico

8 | Singapore

7 | Switzerland

6 | Netherlands

6 | Philippines

5 | Indonesia

5 | Sweden

4 | United Arab Emirates

3 | Maldives

3 | Austria

3 | Thailand

2 | Russian Federation

2 | New Zealand

2 | Poland

2 | Ecuador

2 | Spain

2 | Belgium

2 | France

1 | India

1 | Greece

1 | Chile

1 | Grenada

1 | China

1 | Jamaica

1 | Jersey

1 | Italy

1 | Argentina

1 | Nepal

1 | Hong Kong

1 | Georgia

1 | Fiji

1 | Norway

1 | Colombia

1 | Japan

1 | South Africa

1 | Latvia

1 | Vietnam

Type

115 | Luxury Hotels

96 | Resorts

89 | Boutiques

86 | Branded Hotels

52 | City Center Hotels

50 | Bed & Breakfast & Inns

25 | Airport/Conference Hotels

25 | Limited Service & Budget Hotels

11 | Extended Stay & Serviced Apartments

7 | Hostels

7 | RV Parks & Campgrounds

7 | Vacation Rentals & Villas

6 | Casinos

3 | Motels

Region

165 | North America

79 | Europe

31 | Asia Pacific

14 | Oceania

5 | Middle East

5 | South America

2 | Central America

1 | Africa

Category

192 | Hotel CRM & Email Marketing

147 | Reputation Management

146 | Guest Surveys & Feedback

46 | Upselling Software

35 | Guest Messaging Software

14 | Hotel Reservations Systems

7 | Hotel Sales Software

Hotelier Rating

Excellent
247
Very Good
41
Average
21
Poor
3
Terrible
3

Property Size

  • X-Small (9)
  • Small (5)
  • Medium (46)
  • Large (121)
  • X-Large (110)

Country

  • United States of America
    United States of America
    (138)
  • United Kingdom
    United Kingdom
    (19)
  • Canada
    Canada
    (17)
  • Ireland
    Ireland
    (13)
  • Germany
    Germany
    (11)
  • Australia
    Australia
    (11)
  • Mexico
    Mexico
    (10)
  • Singapore
    Singapore
    (8)
  • Switzerland
    Switzerland
    (7)
  • Netherlands
    Netherlands
    (6)
  • Philippines
    Philippines
    (6)
  • Indonesia
    Indonesia
    (5)
  • Sweden
    Sweden
    (5)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Maldives
    Maldives
    (3)
  • Austria
    Austria
    (3)
  • Thailand
    Thailand
    (3)
  • Russian Federation
    Russian Federation
    (2)
  • New Zealand
    New Zealand
    (2)
  • Poland
    Poland
    (2)
  • Ecuador
    Ecuador
    (2)
  • Spain
    Spain
    (2)
  • Belgium
    Belgium
    (2)
  • France
    France
    (2)
  • India
    India
    (1)
  • Greece
    Greece
    (1)
  • Chile
    Chile
    (1)
  • Grenada
    Grenada
    (1)
  • China
    China
    (1)
  • Jamaica
    Jamaica
    (1)
  • Jersey
    Jersey
    (1)
  • Italy
    Italy
    (1)
  • Argentina
    Argentina
    (1)
  • Nepal
    Nepal
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Georgia
    Georgia
    (1)
  • Fiji
    Fiji
    (1)
  • Norway
    Norway
    (1)
  • Colombia
    Colombia
    (1)
  • Japan
    Japan
    (1)
  • South Africa
    South Africa
    (1)
  • Latvia
    Latvia
    (1)
  • Vietnam
    Vietnam
    (1)

Region

  • North America
    North America
    (165)
  • Europe
    Europe
    (79)
  • Asia Pacific
    Asia Pacific
    (31)
  • Oceania
    Oceania
    (14)
  • Middle East
    Middle East
    (5)
  • South America
    South America
    (5)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like Revinate for its comprehensive solution that boosts revenue through targeted email campaigns and upsell options, seamlessly integrates guest feedback, and enhances customer satisfaction. The tool simplifies review aggregation, provides insightful analytics, and effectively segments guest data to craft personalized experiences. However, there are some areas for improvement, including email design flexibility, integration with other systems, and automatic detection of invalid email addresses.

AI-generated from the text of customer reviews

Guest Feedback and Review Management
Ease of Use and User Interface
Comprehensive Analytics and Reporting
Revenue Increase through Email Campaigns and Upselling
Customer Support and Responsiveness
Integration with PMS and Other Systems
Customizable Surveys
Email Design and Flexibility
Automatic Detection of Invalid Email Addresses
10

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from 200 to 499 room Branded Hotel in Pasay (Philippines)

Verified
6 months ago
Revinate Marketing has substantially increased online booking revenue for Belmont Hotel Manila. Since the commencement of our partnership in 2020 up to the present, the hotel has successfully generated Php 18,712,253 through bookings facilitated by Revinate Marketing. Revinate Guest Feedback provides a simplified aggregation of reviews from...
Country Philippines
Digital Marketing Officer
X-Large Hotel
10

Seamless service

VP Operations from 500+ room Boutique in Virginia Beach (United States of America)

Verified
6 months ago
Very easy to do business with Revinate. Great team here in Singapore who provide great support to our hotel group
Country United States of America
VP Operations
X-Large Hotel
10

it is always great to have all your information in one place. makes it very convenient.

Guests Relations manager from 100 to 199 room Resort in

Verified
7 months ago
1. All the information is in one place. 2. Comprehensive breakdown. 3. Accurate information. 4. The access to reviews, which is pulled from the various platform is impressive.
Guests Relations manager
Large Hotel
9

Great full service reservations and marketing software solutions products with solid offsite reservations team support and training software.

from 100 to 199 room Luxury Hotel in Sausalito (United States of America)

Verified
7 months ago
Great integrated reservations product. Great knowledge base & support software. Onboarding of new reservations agents is a breeze and very self explanatory. E-learing software and video solution. Reporting offers almost infinite solutions for various data points. Very good CRM tool for email marketing campaign (s). Solid data management. wi...
Country United States of America
Large Hotel
10

Great tool for segmented marketing

Commercial Manager from 75-99 room Luxury Hotel in Lattrop-Breklenkamp (Netherlands)

Verified
7 months ago
Since we started using Revinate, we can finally see the conversion rate of our mail campaigns. The system clearly shows the statistics and you can easily target campaigns to different audiences using segments. Automated pre-arrival e-mails save us a lot of time, as does the survey tool. We are happy with Revinate!
Country Netherlands
Commercial Manager
Large Hotel
10

Fantastic tool with great segmentation options!

Commercial Manager from 100 to 199 room Boutique in (Sweden)

Verified
7 months ago
Revinate is a great tool to capture the guest throughout the journey. From the time the guest has booked until the guest has left and hopefully wants to book again. The best part is all the segmentation you can do so you can reach the right guests at the right time.
Country Sweden
Commercial Manager
Large Hotel
10

CRM system Revinate

Hotel Manager from 100 to 199 room in Utrecht (Netherlands)

Verified
7 months ago
Revinate gives us the ability to review mass information efficiently and respond to guests promptly. It also allows us to contact guests effectively to provide service and/or drive sales. Reputation management as well as internal surveys support our hotel management team with driving improvements in service, which is essential in a market w...
Country Netherlands
Hotel Manager
Large Hotel
8

Easy to use and to track ROI of campaign ,

Director of Sales & Marketing from 100 to 199 room Luxury Hotel in Antwerpen (Belgium)

Verified
7 months ago
Regarding guest surveys and feedback, we have simplified the process of collecting online reviews from various sources, consolidating them into a unified dashboard that reflects our overall reputation. This dashboard enables our staff to easily identify guest-favored amenities and services, as well as areas for improvement. What's particula...
Country Belgium
Director of Sales & Marketing
Large Hotel
10

Revolutionizing Hospitality

from 200 to 499 room Luxury Hotel in Dubai (United Arab Emirates)

Verified
7 months ago
Intuitive Interface: User-friendly design enhances accessibility for hosteliers. Comprehensive Analytics: Robust data insights empower informed decision-making. Dedicated support team and helpful resources.
Country United Arab Emirates
X-Large Hotel
10

Assistance with Surveys

Director of Sales and Marketing from 100 to 199 room Boutique in Calgary (Canada)

Verified
7 months ago
I appreciate the assistance you have provided me in getting the surveys set up properly. Your team is always helpful.
Country Canada
Director of Sales and Marketing
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 16

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.

Question:

What differentiates this product or service from the competition?

Answer:

Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 45 recommend
Recommended by
RecommendationAvatar
Bryan Michalis Marketing @ Canary Technologies Corp.
RecommendationAvatar
Alexandra Boros @ The Hotels Network
RecommendationAvatar
Jenna Xue Senior Regional Marketing Manager @ Duetto
RecommendationAvatar
Sal Capizzi Director of Marketing @ Book4Time
RecommendationAvatar
Brendan Green Manager, Partnerships @ Book4Time
RecommendationAvatar
Bryan Michalis Marketing @ Canary Technologies Corp.
RecommendationAvatar
Alexandra Boros @ The Hotels Network
RecommendationAvatar
Jenna Xue Senior Regional Marketing Manager @ Duetto
RecommendationAvatar
Sal Capizzi Director of Marketing @ Book4Time
RecommendationAvatar
Brendan Green Manager, Partnerships @ Book4Time
RecommendationAvatar
Alasdair Fawcett Partner Manager and Ecosystem Operations @ SiteMinder
RecommendationAvatar
Adam Hamadache CEO @ DHM
RecommendationAvatar
Ricky Daniels Co-Founder @ TRYBE
RecommendationAvatar
Gabriela Rubio Integrations Manager Lead @ Cloudbeds
RecommendationAvatar
Stephen Alemar Content Marketing Lead @ Canary Technologies
RecommendationAvatar
Maria Santoro Partner Manager @ SIHOT
RecommendationAvatar
Andy Luersen Digital Marketing Consultant @ The Kenji Collective
RecommendationAvatar
Mano Ladhar Global Partner Manager @ IDeaS
RecommendationAvatar
James Bishop VP Ecosystem and Strategic Partnerships @ SiteMinder
RecommendationAvatar
Mercedes Blanco VP Strategic Partnerships @ The Hotels Network
RecommendationAvatar
Thomas Dieben Managing Director @ Becurious / Porter
RecommendationAvatar
Damien Cazabonne Sales Partner Manager - Marketplace @ Mews
RecommendationAvatar
Ian sloan VP Partnerships @ Avvio
RecommendationAvatar
Thomas Landen CMO @ RoomPriceGenie
RecommendationAvatar
Luke Terheyden-Keighley Product Director @ Hotelchamp
RecommendationAvatar
Tatiana Taylor Global Partner Marketing @ IDeaS
RecommendationAvatar
Laureline Klijnsma Sales Manager EMEA & UK @ Stayntouch
RecommendationAvatar
Nicolas Chavanes Director Technical Partner Success @ Mews
RecommendationAvatar
William Cotter CEO @ Net Affinity
RecommendationAvatar
Sarah Thomas Software Training Manager @ Hoist group
RecommendationAvatar
Victoria Sweeney Director of Marketing @ Hotelchamp
RecommendationAvatar
Peter Ricci Director @ Florida Atlantic University (FAU)
RecommendationAvatar
Christian Arias VP of Business Development @ Hapi
RecommendationAvatar
Marcy Albert Sales Director @ OpenKey
RecommendationAvatar
Tamara Markotic Head of app partnerships @ apaleo
RecommendationAvatar
Stephen Collins Head of Customer Success @ Avvio
RecommendationAvatar
Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System
RecommendationAvatar
Paula Carreirão Content Marketing @ Asksuite
RecommendationAvatar
Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System
RecommendationAvatar
Christopher McKenzie Director of Sales, North America @ protel
RecommendationAvatar
Cara Federici CEO @ The Madison Melle Agency & Tech Theory Group
RecommendationAvatar
Wilco de Weerd Director Partnership @ protel Hotelsoftware GmbH
RecommendationAvatar
Olga Tolle-Rodrigues Sr. Manager, Global Alliances @ IDeaS