Revinate (Surveys)

4.6 (136 REVIEWS)

HTR Score icon
HT Score  
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Revinate (Surveys)

4.6 (136 REVIEWS)

Ranked 2 (out of 26) in Guest Surveys & Feedback

Publish surveys for maximum exposure and booking impact.

Ratings Summary

136 reviews
Ease of Use
Customer Support

Recommended by


Trending Product

This vendor's trending score is rising, Revinate (Surveys) is the #3 most trending product in the Guest Surveys & Feedback category (out of 26) and the #85 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Revinate as the #3 Guest Surveys & Feedback provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
98 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Revinate (Surveys)
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Improve online ratings and rankings by boosting review volume. Efficiently manage hotel reviews from sites like Google,, and Tripadvisor all in one place.   Revinate Surveys customers who publish their surveys to TripAdvisor see an average 409% increase in new review volume. You can also analyze your hotel’s performance against your competitors’ online review rankings.



Revinate doesn’t have any benefits or use cases available


Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features



This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Revinate Average Revinate

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Popularity by Segment


103 | Large (75-199 room)

93 | X-Large (200+ room)

31 | Medium (25-74 room)

3 | Small (10-24 room)

3 | X-Small (1-9 room)


93 | Luxury Hotels

74 | Resorts

67 | Branded Hotels

64 | Boutiques

29 | Bed & Breakfast & Inns

29 | City Center Hotels

11 | Limited Service & Budget Hotels

7 | Extended Stay & Serviced Apartments

6 | Airport/Conference Hotels

6 | RV Parks & Campgrounds

5 | Vacation Rentals & Villas

4 | Hostels

3 | Casinos

3 | Motels


157 | North America

70 | Europe

28 | Asia Pacific

13 | Oceania

5 | Central America

4 | Middle East

4 | South America

2 | Africa


168 | Hotel CRM & Email Marketing

139 | Reputation Management

136 | Guest Surveys & Feedback

44 | Upselling Software

35 | Guest Messaging Software

8 | Hotel Reservations Systems

6 | Group Sales Management Software




Expert Recommendations

Hotelier Rating

Very Good

By Product

  • Hotel CRM & Email Marketing
    Hotel CRM & Email Marketing
  • Reputation Management
    Reputation Management
  • Guest Surveys & Feedback
    Guest Surveys & Feedback
  • Upselling Software
    Upselling Software
  • Guest Messaging Software
    Guest Messaging Software
  • Hotel Reservations Systems
    Hotel Reservations Systems
  • Group Sales Management Software
    Group Sales Management Software

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large


  • North America
    North America
  • Europe
  • Asia Pacific
    Asia Pacific
  • Oceania
  • Middle East
    Middle East
  • South America
    South America
  • Central America
    Central America
  • Africa

Hotel CRM & Email Marketing

Marketing Director from 500+ room Boutique in Dublin (Ireland)

2 days ago
Simplicity and ease of the tool. Intuitive. Great customer support and CSM management. Good reporting options. Revinate University is very helpful and easy to use.

The experience with Revinate from implementation to actively seeking further revenue has been seamless. The team go out of their way to ensure a simple implementation process and furthermore the data capture / cleaning is phenomenal. Could not recommend highly enough. The guest survey feedback is quality.

Marketing Executive from 100 to 199 room Luxury Hotel in (United Kingdom)

3 days ago
The ability to create urgency and upsell based on pre-arrival emails. Driving further direct revenue. Furthermore the platform itself is user friendly and easy to navigate.

A 5 star guest journey

General Manager from 25-49 room Luxury Hotel in (United Kingdom)

3 days ago
Revinate gives our guest the belief of a personally tailored guest journey that is delivered automatically without high labour demands.


Revenue Manager from 100 to 199 room City Center Hotel in Drogheda (Ireland)

3 days ago
We started working with Revinate some time ago and we are very happy with the product and service that is offered. We use this everday and it give us very valuable insights into the guest experience and allows us to see what we are doing well and not so well. It also allows us to benchmark against our competitors.

Maximize revenue

Assistant Director of Revenue from 100 to 199 room Luxury Hotel in Cabo San Lucas (Mexico)

3 days ago
Be able to retarget repeat guest guest and the ability to review the not book leads to target them with special promotions and invite them to visit the resort.

Effectively collect guests’ feedback after their stay

Director of Sales from 200 to 499 room Luxury Hotel in (Hong Kong)

4 days ago
Guests feedback. It allows us to get feedback after guests departure, as a new hotel, we really need to know guests preferences to further enhance our service and product

Very easy to navigate and all the reviews from various channels are there.

Group Sales & Marketing Manager from 200 to 499 room Branded Hotel in Ultimo (Australia)

12 days ago
You can view all the reviews in Revinate and respond to them individually. Love the filter function so we could focus on responding by the star rating.

Revinate - a great relationship

VP Operations from 500+ room Resort in Singapore (Singapore)

27 days ago
Revinate are a vendor who provide excellent service and insight into exactly what our guests are saying about our properties. Their monthly corporate reports are very insightful and useful for our respective hotel teams, and for me to have a 'one stop shop' which very effectively summarises our guest sentiment across the group as a whole.

Restricted MIS

General Manager from 200 to 499 room City Center Hotel in (Indonesia)

29 days ago
The app with its prompt updates and features. The quick access and the dashboard layout. It’s consolidation of reviews from all channels.

Revinate Revives Campaigns

General Manager from 100 to 199 room Limited Service & Budget Hotel in Whistler (Canada)

30 days ago
- Easy to use - intuitive - Minimal support required - CRM, Guest feedback, campaigns and reports in one easy-to-use platform
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Verified Support

Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

2 days



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