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Revinate (Surveys)
4.6 (146 REVIEWS)
HT Score
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Revinate (Surveys)
Ranked 2 (out of 25) in Guest Survey Software
Guest surveys made easy
92% recommended by 288 hotels
Bell - AI powered product analyst
I analyzed all of Revinate’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Revinate for its comprehensive solution that boosts revenue through targeted email campaigns and upsell options, seamlessly integrates guest feedback, and enhances customer satisfaction. The tool simplifies review aggregation, provides insightful analytics, and effectively segments guest data to craft personalized experiences. However, there are some areas for improvement, including email design flexibility, integration with other systems, and automatic detection of invalid email addresses.
Partners say
Industry experts recommend Revinate for its sophisticated data analytics, seamless system integrations, and innovative email marketing tools. Experts highlight its ability to consolidate guest data from multiple sources to create rich profiles, enabling highly targeted marketing and personalized guest experiences. Critical feedback points include occasional complexity of setup, need for deeper customer support, and costs associated with extensive functionalities.
Bryan, Sal, Ricky and 25 others
Read their recommendationsWhat Types of Hotels Revinate is Popular For
Size
10 | X-Small (1-9 room)
11 | Small (10-24 room)
55 | Mid-Sized (25-74 room)
123 | Large (75-199 room)
105 | X-Large (200+ room)
Country
138 | United States of America
18 | United Kingdom
16 | Canada
12 | Australia
11 | Mexico
11 | Germany
11 | Ireland
7 | Switzerland
7 | Singapore
6 | Netherlands
5 | Philippines
5 | Sweden
4 | United Arab Emirates
4 | Indonesia
3 | Austria
3 | Thailand
2 | India
2 | Italy
2 | China
2 | New Zealand
2 | Ecuador
2 | Maldives
2 | France
2 | Poland
2 | Russian Federation
2 | Belgium
1 | Spain
1 | Norway
1 | Argentina
1 | Grenada
1 | Nepal
1 | Portugal
1 | Chile
1 | Georgia
1 | Jamaica
1 | Japan
1 | South Africa
1 | Latvia
1 | Colombia
1 | Turkey
1 | Barbados
1 | Vietnam
Type
149 | Luxury Hotels
128 | Resorts
125 | Boutiques
116 | Branded Hotels
102 | Bed & Breakfast & Inns
82 | City Center Hotels
62 | Limited Service & Budget Hotels
57 | Airport/Conference Hotels
13 | Extended Stay & Serviced Apartments
11 | Casinos
8 | Hostels
7 | Motels
7 | RV Parks & Campgrounds
7 | Vacation Rentals & Villas
Region
165 | North America
75 | Europe
28 | Asia Pacific
14 | Oceania
6 | Middle East
5 | South America
3 | Central America
1 | Africa
Category
193 | Hotel CRM & Email Marketing
148 | Reputation Management
146 | Guest Survey Software
46 | Upselling Software
35 | Guest Messaging Software
14 | Hotel Reservations Software
Didn’t find what you were looking for?
What is Revinate?
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Revinate (Surveys) is a guest feedback management platform specifically designed for the hospitality industry. It helps hoteliers gather comprehensive guest feedback through custom surveys and efficiently manage online reviews from multiple platforms such as Google, Booking.com, and TripAdvisor all in one place.
Revinate Surveys empowers hotels to enhance customer satisfaction by capturing detailed guest insights and transforming them into actionable data. Through rich analytics and segmentation, hoteliers can craft highly personalized experiences and targeted marketing campaigns. Moreover, it enables hotels to improve their online reputation significantly by boosting review volumes and managing ratings. With seamless integration into existing systems, Revinate Surveys ensures that guest feedback is easily accessible for continuous improvement and competitive benchmarking.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Revinate products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Revinate Reviews Analyzed: 146
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Revinate Expert Recommendations Analyzed: 28
Read expert recommendationsDescription provided by Revinate
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Revinate's Provided Description:
"Gather guest feedback in-stay or post-stay with customizable surveys to the right guest at the right time. Convert responses to reviews and publish on 100+ sites."
FAQs
Capabilities
Revinate doesn’t have any benefits or use cases available
Features
Survey Builder
4/5 features
Delivery Channels
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Revinate Reviews Summary
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Revinate (Surveys) is the #7 most trending product in the Guest Survey Software category (out of 25) and the #568 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRevinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Revinate Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Hotelier Rating
Looking for specific info?
10
Revinate as Catalyst to improve Hotel Revenue and Guest Service
Digital Marketing Officer from 200 to 499 room Branded Hotel in Pasay (Philippines)
Verified
17 months ago
Revinate Marketing has substantially increased online booking revenue for Belmont Hotel Manila. Since the commencement of our partnership in 2020 up to the present, the hotel has successfully generated Php 18,712,253 through bookings facilitated by Revinate Marketing. Revinate Guest Feedback provides a simplified aggregation of reviews from...
Philippines
Philippines
Digital Marketing Officer
X-Large Hotel
10
Seamless service
VP Operations from 100 to 199 room Boutique in Santa Monica (United States of America)
Verified
17 months ago
Very easy to do business with Revinate. Great team here in Singapore who provide great support to our hotel group
United States of America
United States of America
VP Operations
Large Hotel
10
it is always great to have all your information in one place. makes it very convenient.
Guests Relations manager from 25-49 room Bed & Breakfast & Inn in Bridgetown (Caribbean)
Verified
17 months ago
1. All the information is in one place. 2. Comprehensive breakdown. 3. Accurate information. 4. The access to reviews, which is pulled from the various platform is impressive.
Caribbean
Caribbean
Guests Relations manager
Mid-Sized Hotel
9
Great full service reservations and marketing software solutions products with solid offsite reservations team support and training software.
from 100 to 199 room Bed & Breakfast & Inn in Sausalito (United States of America)
Verified
18 months ago
Great integrated reservations product. Great knowledge base & support software. Onboarding of new reservations agents is a breeze and very self explanatory. E-learing software and video solution. Reporting offers almost infinite solutions for various data points. Very good CRM tool for email marketing campaign (s). Solid data management. wi...
United States of America
United States of America
Large Hotel
10
Great tool for segmented marketing
Commercial Manager from 75-99 room Luxury Hotel in Lattrop (Netherlands)
Verified
18 months ago
Since we started using Revinate, we can finally see the conversion rate of our mail campaigns. The system clearly shows the statistics and you can easily target campaigns to different audiences using segments. Automated pre-arrival e-mails save us a lot of time, as does the survey tool. We are happy with Revinate!
Netherlands
Netherlands
Commercial Manager
Large Hotel
10
Fantastic tool with great segmentation options!
Commercial Manager from 100 to 199 room Boutique in (Sweden)
Verified
18 months ago
Revinate is a great tool to capture the guest throughout the journey. From the time the guest has booked until the guest has left and hopefully wants to book again. The best part is all the segmentation you can do so you can reach the right guests at the right time.
Sweden
Sweden
Commercial Manager
Large Hotel
10
CRM system Revinate
Hotel Manager from 100 to 199 room Bed & Breakfast & Inn in Utrecht (Netherlands)
Verified
18 months ago
Revinate gives us the ability to review mass information efficiently and respond to guests promptly. It also allows us to contact guests effectively to provide service and/or drive sales. Reputation management as well as internal surveys support our hotel management team with driving improvements in service, which is essential in a market w...
Netherlands
Netherlands
Hotel Manager
Large Hotel
8
Easy to use and to track ROI of campaign ,
Director of Sales & Marketing from 100 to 199 room Luxury Hotel in Antwerp (Belgium)
Verified
18 months ago
Regarding guest surveys and feedback, we have simplified the process of collecting online reviews from various sources, consolidating them into a unified dashboard that reflects our overall reputation. This dashboard enables our staff to easily identify guest-favored amenities and services, as well as areas for improvement. What's particula...
Belgium
Belgium
Director of Sales & Marketing
Large Hotel
10
Revolutionizing Hospitality
from 200 to 499 room City Center Hotel in Dubai (United Arab Emirates)
Verified
18 months ago
Intuitive Interface: User-friendly design enhances accessibility for hosteliers. Comprehensive Analytics: Robust data insights empower informed decision-making. Dedicated support team and helpful resources.
United Arab Emirates
United Arab Emirates
X-Large Hotel
10
Assistance with Surveys
Director of Sales and Marketing from 100 to 199 room Boutique in Calgary (Canada)
Verified
18 months ago
I appreciate the assistance you have provided me in getting the surveys set up properly. Your team is always helpful.
Canada
Canada
Director of Sales and Marketing
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.
Showing all answers to: "What does this product or service do well?"
Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.
Revinate excels at providing comprehensive and actionable insights into guest feedback, allowing businesses to understand and enhance the guest experience. Their intuitive analytics platform effectively translates customer reviews and sentiments into valuable data, enabling hotels to make informed operational and service improvements. Additionally, Revinate's robust reputation management tools empower hotels to proactively engage with guests, cultivate positive online reputations, and ultimately drive increased bookings.
Revinate CRM impresses with its cutting-edge, user-friendly software designed on a cloud-based architecture. The modernity of their system enhances ease of use and accessibility. Boasting a rapidly growing customer base featuring prominent names, Revinate CRM showcases its effectiveness and reliability. Furthermore, the collaborative experience with their team is consistently enjoyable and productive, adding a valuable dimension to their offering. They're for sure the leader in the global hotel CRM space and for very good reason.
Revinate is an established brand in the industry that offers a wide range of services under their hospitality specific Guest Data Platform. The solution is underpinned by data that helps address the various needs of a hotel in order to communicate effectively with their guests through features such as social media tools.
Revinate is a well established CRM and Guest engagement platform and can boast a very feature rich platform enabling hotels to manage their marketing and guest profile information. Revinate has a great team supporting their customers.
Question:
What differentiates this product or service from the competition?
Answer:
Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.
Showing all answers to: "What differentiates this product or service from the competition?"
Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.
Revinate stands out from competitors through its sophisticated sentiment analysis capabilities, which go beyond surface-level feedback to uncover nuanced guest sentiments. The platform's seamless integration with various hotel systems sets it apart, enabling a holistic approach to guest experience management. Furthermore, Revinate's commitment to innovation is evident in its continuous development of cutting-edge features that adapt to evolving industry trends, solidifying its position as a leader in the competitive landscape.
Revinate CRM has proven to be a trailblazer in the hospitality industry, showcasing an impressive speed of innovation that keeps them ahead of the curve. Their commitment to staying at the forefront of technology is evident through the continuous enhancement of their CRM platform, which translates into a seamless and efficient experience for users.
Their open and flexible approach to integration and connectivity makes it a standout choice for businesses seeking a CRM solution that seamlessly fits into their existing tech stack. The platform offers robust APIs and integrations, allowing for easy connection with other key systems such as spa and leisure software (TRYBE), property management systems (PMS), booking engines, and more.
Revinate and IDeaS have a healthy partnership in place with an integration that enables hotels to recognize how the impact of reputation ultimately affects forecast, demand and pricing which is a key component in delivering optimal revenue and profitability.
The attention to detail and expertise of the Revinate team is fundamental to the success of their customers. They have high standards of integration and data management which ensures that their customers have great data to work with.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.
I would recommend a hotelier considering Revinate to leverage its powerful analytics to gain deep insights into guest feedback and preferences. Utilize the platform's proactive engagement tools to respond to reviews promptly, showcasing a commitment to guest satisfaction. Additionally, explore Revinate's integration capabilities with existing hotel systems to streamline operations and maximize the impact of data-driven decisions on overall guest experience.
When considering a CRM for your hotel operations, it's important to select a solution that effortlessly integrates with your essential business software. This isn't just about the quantity of software the CRM can integrate with, but also the depth and effectiveness of these integrations with each of your critical tools. Revinate CRM demonstrates a clear understanding of both of these requirements and packages this in the form of a modern, user-friendly, cloud-based solution. Their team serves as the perfect complement to this outstanding offering.
My advice would be to review all products that are available to ensure they meet your needs for today and more importantly it evolves to handle the growth of tomorrow. Understand what features and functions would be most important to you.
Revinate is a comprehensive platform. I'd advise anyone implementing Revinate to give the process the time it deserves, use the expertise of their team to ensure your getting the most out of the platform and your team is engaged with the solution.
Recommended by
Bryan Michalis
Marketing
@
Canary Technologies Corp.
Sal Capizzi
Director of Marketing
@
Book4Time
Ricky Daniels
Co-Founder
@
TRYBE
Mano Ladhar
Global Partner Manager
@
IDeaS
James Bishop
VP Ecosystem and Strategic Partnerships
@
SiteMinder
Bryan Michalis
Marketing
@
Canary Technologies Corp.
Sal Capizzi
Director of Marketing
@
Book4Time
Ricky Daniels
Co-Founder
@
TRYBE
Mano Ladhar
Global Partner Manager
@
IDeaS
James Bishop
VP Ecosystem and Strategic Partnerships
@
SiteMinder
Damien Cazabonne
Sales Partner Manager - Marketplace
@
Mews
Ian sloan
VP Partnerships
@
Avvio
Thomas Landen
CMO
@
RoomPriceGenie
Luke Terheyden-Keighley
Product Director
@
Hotelchamp
Tatiana Taylor
Global Partner Marketing
@
IDeaS
Laureline Klijnsma
Sales Manager EMEA & UK
@
Stayntouch
Nicolas Chavanes
Director Technical Partner Success
@
Mews
William Cotter
CEO
@
Net Affinity
Sarah Thomas
Software Training Manager
@
Hoist group
Tamara Markotic
Head of app partnerships
@
apaleo
Stephen Collins
Head of Customer Success
@
Avvio
Paula Carreirão
Content Marketing
@
Asksuite
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
Christopher McKenzie
Director of Sales, North America
@
protel
Cara Federici
CEO
@
The Madison Melle Agency & Tech Theory Group
Wilco de Weerd
Director Partnership
@
protel Hotelsoftware GmbH
Olga Tolle-Rodrigues
Sr. Manager, Global Alliances
@
IDeaS
Niels Schroeder
Managing Director
@
Fairmas
Tom Kirkham
Program Lead
@
SiteMinder
Michael Ramm Ostgaard
CEO
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Cenium AS
Ruben Westmeijer
Head of Channel Sales
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Ksenia Ruffell
Marketing Manager EMEA
@
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Nikolay Lazarov
Integration Manager
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Clock Software
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Support
Verified Support
Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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