Revinate (Surveys)

Ranked 2 (out of 25) in Guest Surveys & Feedback

Guest Surveys & Feedback

Publish surveys for maximum exposure and booking impact.

Ratings Snapshot

Certificate of Excellence
Read 108 reviews
93%
Recommend
HTR Score icon
HT SCORE
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #2 out of 25 in Guest Surveys & Feedback

Ease of Use
4.7/5
ROI
4.4/5
Implementation
4.6/5
Customer Support
4.6/5
Verified Customer Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Boutiques 20 verified reviews
    97%
  • Resorts 19 verified reviews
    88%
  • Luxury Hotels 17 verified reviews
    96%
  • Branded Hotels 15 verified reviews
    91%
  • City Center Hotels 9 verified reviews
    93%
  • Limited Service & Budget Hotels 6 verified reviews
    92%
  • Bed & Breakfast & Inns 4 verified reviews
    95%
  • Extended Stay & Serviced Apartments 3 verified reviews
    100%
  • Vacation Rentals & Villas 2 verified reviews
    100%
  • Hostels 1 verified reviews
    90%

Revinate (Surveys) Overview

Revinate (Surveys) Overview

Improve online ratings and rankings by boosting review volume. Solicit guest surveys and collect reviews for TripAdvisor or Google to make the most impact with your guest feedback.   Revinate Surveys customers who publish their surveys to TripAdvisor see an average 409% increase in new review volume. Improve your TripAdvisor ranking by 15% or more.

About Revinate View website

Founded in 2009 | Headquarters in San Francisco United States | 400 employees

Revinate takes hoteliers to new heights of performance through data-driven solutions that cultivate deeper relationships with guests. As the global leader in CD...

Other Products by Revinate

1/1

Integrates with

  • Property Management Systems
  • Hotel CRM & Email Marketing
  • Spa & Fitness Software
Browse integrations (73 verified)

What customers love about Revinate (Surveys)

Like 93% recommend

Director of Operations - Rooms from Luxury Hotels in San Antonio (United States)

-Easy to use and configure without having to contact a help desk -Intuitive approach to marketing solutions -Interfaces with PMS systems -Surveys are completely customizeable -Marketing segmentation capabilities User si...

Chargée de Communication & Webmarketing from Boutiques in Paris (France)

- Simple to use, but a very rich tool that brings back several information. - A team at the service of his client, who is very attentive & kind and answers at any questions quickly.

General Manager in Winterthur Area, Switzerland (Switzerland)

- Automated guest surveys - Interfaces with Protel PMS - 3 in 1 system (Survey, reputation, marketing) - Big Data - Great support. You get a reply within a few hours.

Head of Global E-Commerce from Luxury Hotels in Vacoas-Phoenix (Mauritius)

The tool is very comprehensive. It has many additional features that its competitors do not offer or do less well. User since: 2012 Usage: Monthly

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

It collects guest data from multiple sources, in on single platform. Improves guest experience, understand guests. Its well established and allows hoteliers to drive revenue and build better guest relationships

by Tatiana Taylor (IDeaS) on December 15, 2021

See more answers (18)
Question:

What differentiates this product or service from the competition?

Answer:

All data and communications is centralized in one platform, which saves time - this also includes taking actions on the reviews ( both negative and positive), It’s a well-connected system and very user friendly.

by Tatiana Taylor (IDeaS) on December 15, 2021

See more answers (18)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

With all data in one place, Revinate saves time and gives hoteliers a good understanding of customers, providing granular data on guest experience which can support with optimization revenue and profitability.

by Tatiana Taylor (IDeaS) on December 15, 2021

See more answers (18)
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+ 16 recommend
Recommended by Show More (14)

Features

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Clients & references

References & testimonials

Testimonial avatar
Being on the first page of TripAdvisor has huge benefits to our direct bookings. Revinate is the best decision I've made for this hotel so far.
Phillip Lategan General Manager at the Morning Star Express Hotel
Testimonial avatar
Some of our guests have been staying with us for 20 years, they always stay here, and love it. We just needed a way to encourage them to talk about us online.
Greg Bodenlos Brand Marketing Manager at the The Charles Hotel

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Mexico
  • Canada
  • United Kingdom
  • Switzerland
  • Indonesia
  • Ireland
  • Germany
  • Australia

108 Verified Revinate Reviews

Likelihood to Recommend
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December 16, 2021

Revinate (Surveys) Review: Revinate Revives Campaigns

General Manager from Limited Service & Budget Hotels in Whistler (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Easy to use - intuitive - Minimal support required - CRM, Guest feedback, campaigns and reports in one easy-to-use platform

What do you dislike or think could be improved?

add web and cart abandonment that links directly to the CRM and trigger campaigns. A text functionality is also needed

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

December 16, 2021

Revinate (Surveys) Review: fantastic increase in e-mail revenue versus previous partner

Director of Sales & Marketing from Resorts in Sunny Isles Beach (United States of America)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.

What do you dislike or think could be improved?

I would like the ability to pull summary of guest stays by state versus a full list our guests by nmae.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

December 15, 2021

Revinate (Surveys) Review: Easy to use platform

Training & Quality from Branded Hotels in Sankt-Peterburg (Russian Federation)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Quantity of the information Different feedback collecting tools Analysis option Possibilities to add big number of uses Tickets tool Good App for iPhones Easy to navigate on the site

What do you dislike or think could be improved?

Speed of Revinate App downloading App for Android Xiomi versions All the rest is GOOOD!!! THANK YOU! More detailed training/on line - please

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

Revinate (Surveys) Review: Intuitive tool to analyze guest sentiments and manage reviews

Head of E-Commerce from City Center Hotels in Berlin (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- intuitive dashboard and interface - group functionalities - good reportings in different categories, download center - automatic alerts and reports - easy review management and filter options by cha...

What do you dislike or think could be improved?

- automatic publishing of reviews on external channels without having to log in separately - integration of external CRM system surveys

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Dec 21, 2021 Annisa P. from Revinate replied:
 Hi there,

Thank you for your review! We are happy to hear that you are a fan of Revinate.  Furtherm... 

December 14, 2021

Revinate (Surveys) Review: Easy to use and packed actionable insights

Head of Tech from Bed & Breakfast & Inns in (Norway)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The system easy to use and navigate. Great cross device support. I has everything you would want from a modern reputation management system.

What do you dislike or think could be improved?

From a central point of view it would be great to be able to pull data into other systems. Either through API integration or existing "click to integration with" features. Reputation management is an impo...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 21, 2021 Annisa P. from Revinate replied:
 Hi Johan,

Thank you for your review! We are happy to hear that you are a fan of Revinate and find t... 

December 14, 2021

Revinate (Surveys) Review: Great Control and management tool for guest reputation

Area GM from City Center Hotels in Salzburg (Austria)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy to read the dashboard easy to answer to all reviews excellent statistics and individual reports especially good for multi property companys good user management with different user levels

What do you dislike or think could be improved?

The invoice process with the different entities was a little difficult to handle also the strict credit act of revinate regarding overdue invoices is a bit too much for a supporting tool.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4
arrow review On Dec 21, 2021 Annisa P. from Revinate replied:
 Hi Martin,

Thank you for your review! We are happy to hear that you are a fan of Revinate and find ... 

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Recent News & Content

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Popular Revinate (Surveys) Integrations

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