Revinate (Surveys)

4.6 (146 REVIEWS)

HTR Score icon
HT Score  
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Revinate (Surveys)

4.6 (146 REVIEWS)

Ranked 2 (out of 25) in Guest Survey Software

Guest surveys made easy

Bell avatar Bell - AI powered product analyst

I analyzed all of Revinate’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Revinate for its comprehensive solution that boosts revenue through targeted email campaigns and upsell options, seamlessly integrates guest feedback, and enhances customer satisfaction. The tool simplifies review aggregation, provides insightful analytics, and effectively segments guest data to craft personalized experiences. However, there are some areas for improvement, including email design flexibility, integration with other systems, and automatic detection of invalid email addresses.

Partners say

Industry experts recommend Revinate for its sophisticated data analytics, seamless system integrations, and innovative email marketing tools. Experts highlight its ability to consolidate guest data from multiple sources to create rich profiles, enabling highly targeted marketing and personalized guest experiences. Critical feedback points include occasional complexity of setup, need for deeper customer support, and costs associated with extensive functionalities.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Bryan, Sal, Ricky and 25 others

Read their recommendations

What Types of Hotels Revinate is Popular For

Size

10 | X-Small (1-9 room)

11 | Small (10-24 room)

55 | Mid-Sized (25-74 room)

123 | Large (75-199 room)

105 | X-Large (200+ room)

Country

138 | United States of America

18 | United Kingdom

16 | Canada

12 | Australia

11 | Mexico

11 | Germany

11 | Ireland

7 | Switzerland

7 | Singapore

6 | Netherlands

5 | Philippines

5 | Sweden

4 | United Arab Emirates

4 | Indonesia

3 | Austria

3 | Thailand

2 | India

2 | Italy

2 | China

2 | New Zealand

2 | Ecuador

2 | Maldives

2 | France

2 | Poland

2 | Russian Federation

2 | Belgium

1 | Spain

1 | Norway

1 | Argentina

1 | Grenada

1 | Nepal

1 | Portugal

1 | Chile

1 | Georgia

1 | Jamaica

1 | Japan

1 | South Africa

1 | Latvia

1 | Colombia

1 | Turkey

1 | Barbados

1 | Vietnam

Type

149 | Luxury Hotels

128 | Resorts

125 | Boutiques

116 | Branded Hotels

102 | Bed & Breakfast & Inns

82 | City Center Hotels

62 | Limited Service & Budget Hotels

57 | Airport/Conference Hotels

13 | Extended Stay & Serviced Apartments

11 | Casinos

8 | Hostels

7 | Motels

7 | RV Parks & Campgrounds

7 | Vacation Rentals & Villas

Region

165 | North America

75 | Europe

28 | Asia Pacific

14 | Oceania

6 | Middle East

5 | South America

3 | Central America

1 | Africa

Category

193 | Hotel CRM & Email Marketing

148 | Reputation Management

146 | Guest Survey Software

46 | Upselling Software

35 | Guest Messaging Software

14 | Hotel Reservations Software

What is Revinate?

Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Revinate (Surveys) is a guest feedback management platform specifically designed for the hospitality industry. It helps hoteliers gather comprehensive guest feedback through custom surveys and efficiently manage online reviews from multiple platforms such as Google, Booking.com, and TripAdvisor all in one place. Revinate Surveys empowers hotels to enhance customer satisfaction by capturing detailed guest insights and transforming them into actionable data. Through rich analytics and segmentation, hoteliers can craft highly personalized experiences and targeted marketing campaigns. Moreover, it enables hotels to improve their online reputation significantly by boosting review volumes and managing ratings. With seamless integration into existing systems, Revinate Surveys ensures that guest feedback is easily accessible for continuous improvement and competitive benchmarking.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Revinate products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Revinate

FAQs

Capabilities

profile-empty-state.svg

Revinate doesn’t have any benefits or use cases available

Features

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Revinate Reviews Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Revinate (Surveys) is the #7 most trending product in the Guest Survey Software category (out of 25) and the #568 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
90 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Revinate Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Revinate Average Revinate

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Revinate Reviews

Hotelier Rating

Excellent
248
Very Good
40
Average
21
Poor
3
Terrible
3

Property Size

  • X-Small (10)
  • Small (11)
  • Mid-Sized (55)
  • Large (123)
  • X-Large (105)

Country

  • United States of America
    United States of America
    (138)
  • United Kingdom
    United Kingdom
    (18)
  • Canada
    Canada
    (16)
  • Australia
    Australia
    (12)
  • Mexico
    Mexico
    (11)
  • Germany
    Germany
    (11)
  • Ireland
    Ireland
    (11)
  • Switzerland
    Switzerland
    (7)
  • Singapore
    Singapore
    (7)
  • Netherlands
    Netherlands
    (6)
  • Philippines
    Philippines
    (5)
  • Sweden
    Sweden
    (5)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Indonesia
    Indonesia
    (4)
  • Austria
    Austria
    (3)
  • Thailand
    Thailand
    (3)
  • India
    India
    (2)
  • Italy
    Italy
    (2)
  • China
    China
    (2)
  • New Zealand
    New Zealand
    (2)
  • Ecuador
    Ecuador
    (2)
  • Maldives
    Maldives
    (2)
  • France
    France
    (2)
  • Poland
    Poland
    (2)
  • Russian Federation
    Russian Federation
    (2)
  • Belgium
    Belgium
    (2)
  • Spain
    Spain
    (1)
  • Norway
    Norway
    (1)
  • Argentina
    Argentina
    (1)
  • Grenada
    Grenada
    (1)
  • Nepal
    Nepal
    (1)
  • Portugal
    Portugal
    (1)
  • Chile
    Chile
    (1)
  • Georgia
    Georgia
    (1)
  • Jamaica
    Jamaica
    (1)
  • Japan
    Japan
    (1)
  • South Africa
    South Africa
    (1)
  • Latvia
    Latvia
    (1)
  • Colombia
    Colombia
    (1)
  • Turkey
    Turkey
    (1)
  • Barbados
    Barbados
    (1)
  • Vietnam
    Vietnam
    (1)

Region

  • North America
    North America
    (165)
  • Europe
    Europe
    (75)
  • Asia Pacific
    Asia Pacific
    (28)
  • Oceania
    Oceania
    (14)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (5)
  • Central America
    Central America
    (3)
  • Africa
    Africa
    (1)
10

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from 200 to 499 room Branded Hotel in Pasay (Philippines)

Verified
17 months ago
Revinate Marketing has substantially increased online booking revenue for Belmont Hotel Manila. Since the commencement of our partnership in 2020 up to the present, the hotel has successfully generated Php 18,712,253 through bookings facilitated by Revinate Marketing. Revinate Guest Feedback provides a simplified aggregation of reviews from...
Country Philippines
Digital Marketing Officer
X-Large Hotel
10

Seamless service

VP Operations from 100 to 199 room Boutique in Santa Monica (United States of America)

Verified
17 months ago
Very easy to do business with Revinate. Great team here in Singapore who provide great support to our hotel group
Country United States of America
VP Operations
Large Hotel
10

it is always great to have all your information in one place. makes it very convenient.

Guests Relations manager from 25-49 room Bed & Breakfast & Inn in Bridgetown (Caribbean)

Verified
17 months ago
1. All the information is in one place. 2. Comprehensive breakdown. 3. Accurate information. 4. The access to reviews, which is pulled from the various platform is impressive.
Country Caribbean
Guests Relations manager
Mid-Sized Hotel
9

Great full service reservations and marketing software solutions products with solid offsite reservations team support and training software.

from 100 to 199 room Bed & Breakfast & Inn in Sausalito (United States of America)

Verified
18 months ago
Great integrated reservations product. Great knowledge base & support software. Onboarding of new reservations agents is a breeze and very self explanatory. E-learing software and video solution. Reporting offers almost infinite solutions for various data points. Very good CRM tool for email marketing campaign (s). Solid data management. wi...
Country United States of America
Large Hotel
10

Great tool for segmented marketing

Commercial Manager from 75-99 room Luxury Hotel in Lattrop (Netherlands)

Verified
18 months ago
Since we started using Revinate, we can finally see the conversion rate of our mail campaigns. The system clearly shows the statistics and you can easily target campaigns to different audiences using segments. Automated pre-arrival e-mails save us a lot of time, as does the survey tool. We are happy with Revinate!
Country Netherlands
Commercial Manager
Large Hotel
10

Fantastic tool with great segmentation options!

Commercial Manager from 100 to 199 room Boutique in (Sweden)

Verified
18 months ago
Revinate is a great tool to capture the guest throughout the journey. From the time the guest has booked until the guest has left and hopefully wants to book again. The best part is all the segmentation you can do so you can reach the right guests at the right time.
Country Sweden
Commercial Manager
Large Hotel
10

CRM system Revinate

Hotel Manager from 100 to 199 room Bed & Breakfast & Inn in Utrecht (Netherlands)

Verified
18 months ago
Revinate gives us the ability to review mass information efficiently and respond to guests promptly. It also allows us to contact guests effectively to provide service and/or drive sales. Reputation management as well as internal surveys support our hotel management team with driving improvements in service, which is essential in a market w...
Country Netherlands
Hotel Manager
Large Hotel
8

Easy to use and to track ROI of campaign ,

Director of Sales & Marketing from 100 to 199 room Luxury Hotel in Antwerp (Belgium)

Verified
18 months ago
Regarding guest surveys and feedback, we have simplified the process of collecting online reviews from various sources, consolidating them into a unified dashboard that reflects our overall reputation. This dashboard enables our staff to easily identify guest-favored amenities and services, as well as areas for improvement. What's particula...
Country Belgium
Director of Sales & Marketing
Large Hotel
10

Revolutionizing Hospitality

from 200 to 499 room City Center Hotel in Dubai (United Arab Emirates)

Verified
18 months ago
Intuitive Interface: User-friendly design enhances accessibility for hosteliers. Comprehensive Analytics: Robust data insights empower informed decision-making. Dedicated support team and helpful resources.
Country United Arab Emirates
X-Large Hotel
10

Assistance with Surveys

Director of Sales and Marketing from 100 to 199 room Boutique in Calgary (Canada)

Verified
18 months ago
I appreciate the assistance you have provided me in getting the surveys set up properly. Your team is always helpful.
Country Canada
Director of Sales and Marketing
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 15

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.

Question:

What differentiates this product or service from the competition?

Answer:

Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.

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Support

Verified Support

Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

2 days

Recommended

92%

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