Gather valuable guest feedback and use AI to uncover operational intelligence
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Revinate (Surveys)
4.6 (149 REVIEWS)
HT Score
55 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Revinate (Surveys)
Ranked 3 (out of 25) in Guest Survey Software
Guest surveys made easy
91% recommended by 290 hotels
Revinate is popular in United States with 45 hoteliers leaving an average rating of 94%.
Bell - AI powered product analyst
I analyzed all of Revinate’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Revinate for its comprehensive solution that boosts revenue through targeted email campaigns and upsell options, seamlessly integrates guest feedback, and enhances customer satisfaction. The tool simplifies review aggregation, provides insightful analytics, and effectively segments guest data to craft personalized experiences. However, there are some areas for improvement, including email design flexibility, integration with other systems, and automatic detection of invalid email addresses.
Partners say
Industry experts recommend Revinate for its sophisticated data analytics, seamless system integrations, and innovative email marketing tools. Experts highlight its ability to consolidate guest data from multiple sources to create rich profiles, enabling highly targeted marketing and personalized guest experiences. Critical feedback points include occasional complexity of setup, need for deeper customer support, and costs associated with extensive functionalities.
Bryan, Sal, Ricky and 25 others
Read their recommendationsWhat Types of Hotels Revinate is Popular For
Size
10 | X-Small (1-9 room)
34 | Small (10-49 room)
60 | Mid-Sized (50-99 room)
172 | Large (100-499 room)
32 | X-Large (500+ room)
Country
138 | United States
18 | United Kingdom
17 | Canada
12 | Ireland
12 | Australia
11 | Mexico
11 | Germany
7 | Singapore
7 | Switzerland
6 | Netherlands
5 | Sweden
5 | Philippines
4 | United Arab Emirates
4 | Indonesia
4 | Thailand
3 | Austria
2 | Belgium
2 | China
2 | Italy
2 | New Zealand
2 | Poland
2 | Maldives
2 | France
2 | Russian Federation
2 | Ecuador
2 | Vietnam
1 | Anguilla
1 | Portugal
1 | Chile
1 | Turkey
1 | Spain
1 | India
1 | Argentina
1 | Nepal
1 | Georgia
1 | Norway
1 | Japan
1 | South Africa
1 | Latvia
1 | Colombia
Type
164 | Luxury Hotels
146 | Boutique Hotels
135 | Resorts
129 | Branded Hotels
112 | Bed & Breakfast & Inns
99 | City Center Hotels
77 | Airport/Conference Hotels
74 | Limited Service & Budget Hotels
19 | Extended Stay & Serviced Apartments
13 | Hostels
13 | Vacation Rentals & Villas
11 | Casinos
11 | RV Parks & Campgrounds
9 | Motels
Region
166 | North America
76 | Europe
29 | Asia Pacific
14 | Oceania
6 | Middle East
5 | South America
1 | Central America
1 | Africa
Category
196 | Hotel CRM & Email Marketing
150 | Reputation Management
149 | Guest Survey Software
47 | Upselling Software
36 | Guest Messaging Software
15 | Hotel Reservations Software
Didn’t find what you were looking for?
What is Revinate?
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Revinate (Surveys) is a guest feedback management platform specifically designed for the hospitality industry. It helps hoteliers gather comprehensive guest feedback through custom surveys and efficiently manage online reviews from multiple platforms such as Google, Booking.com, and TripAdvisor all in one place.
Revinate Surveys empowers hotels to enhance customer satisfaction by capturing detailed guest insights and transforming them into actionable data. Through rich analytics and segmentation, hoteliers can craft highly personalized experiences and targeted marketing campaigns. Moreover, it enables hotels to improve their online reputation significantly by boosting review volumes and managing ratings. With seamless integration into existing systems, Revinate Surveys ensures that guest feedback is easily accessible for continuous improvement and competitive benchmarking.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Revinate products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Revinate Reviews Analyzed: 146
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Revinate Expert Recommendations Analyzed: 28
Read expert recommendationsDescription provided by Revinate
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Revinate's Provided Description:
"Gather guest feedback in-stay or post-stay with customizable surveys to the right guest at the right time. Convert responses to reviews and publish on 100+ sites."
FAQs
Revinate (Surveys) Alternatives
Not sure if Revinate is right for your hotel? Here are similar Guest Survey Software vendors that could be a good fit for your hotel:
Features
Survey Builder
4/5 features
Delivery Channels
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Q4 '26 Guest Survey Software Survey Insights
Is Revinate a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 3
Small
95%
(212)
GuestRevu is the top alternative to Revinate among small hotels on HotelTechReport. What stands out is its ability to deliver structured guest feedback through automated post-stay surveys, allowing hoteliers to identify and address operational issues promptly, ultimately enhancing overall guest satisfaction.
#1
of 5
Mid-sized
96%
(237)
GuestRevu is the top alternative to Revinate among mid-sized hotels on HotelTechReport. Hoteliers highlight how GuestRevu’s automated survey collection provides real-time feedback, enabling them to swiftly address guest concerns and improve service quality, which is crucial for maintaining high guest satisfaction and operational efficiency.
#1
of 4
Large
94%
(40)
GuestRevu is the top alternative to Revinate among large hotels on HotelTechReport. Hoteliers highlight that GuestRevu simplifies guest feedback collection and provides real-time insights into satisfaction, helping to improve service quality consistently. The integration with PMS allows for automatic review requests at checkout, streamlining operations effectively.
Small
95%
(212)
#1
of 3
GuestRevu is the top alternative to Revinate among small hotels on HotelTechReport. What stands out is its ability to deliver structured guest feedback through automated post-stay surveys, allowing hoteliers to identify and address operational issues promptly, ultimately enhancing overall guest satisfaction.
Mid-sized
96%
(237)
#1
of 5
GuestRevu is the top alternative to Revinate among mid-sized hotels on HotelTechReport. Hoteliers highlight how GuestRevu’s automated survey collection provides real-time feedback, enabling them to swiftly address guest concerns and improve service quality, which is crucial for maintaining high guest satisfaction and operational efficiency.
Large
94%
(40)
#1
of 4
GuestRevu is the top alternative to Revinate among large hotels on HotelTechReport. Hoteliers highlight that GuestRevu simplifies guest feedback collection and provides real-time insights into satisfaction, helping to improve service quality consistently. The integration with PMS allows for automatic review requests at checkout, streamlining operations effectively.
Rank
Hotel type
Popular alternatives
#1
of 4
Luxury Hotels
96%
(285)
GuestRevu is the top alternative to Revinate among luxury hotels on HotelTechReport. Hoteliers highlight that GuestRevu excels in structuring guest feedback, allowing them to pinpoint specific areas for improvement and swiftly address issues before they escalate. With real-time insights and a user-friendly dashboard, it supports ongoing service enhancements and operational consistency.
Luxury Hotels
96%
(285)
#1
of 4
GuestRevu is the top alternative to Revinate among luxury hotels on HotelTechReport. Hoteliers highlight that GuestRevu excels in structuring guest feedback, allowing them to pinpoint specific areas for improvement and swiftly address issues before they escalate. With real-time insights and a user-friendly dashboard, it supports ongoing service enhancements and operational consistency.
Rank
Region
Popular alternatives
#2
of 4
North America
97%
(43)
GuestRevu is the top alternative to Revinate among mid-sized hotels on HotelTechReport. Hoteliers highlight how GuestRevu's AI-generated response drafts are a significant time-saver, allowing them to maintain a consistent brand voice across multiple platforms and resolve guest issues quickly.
#1
of 5
Europe
96%
(124)
GuestRevu is the top alternative to Revinate among mid-sized hotels on HotelTechReport. Hoteliers highlight how GuestRevu provides a consolidated dashboard that centralizes guest feedback from various platforms, allowing teams to quickly identify trends and improve service. Their ability to automate survey collection and reporting is particularly noted for saving valuable time.
North America
97%
(43)
#2
of 4
GuestRevu is the top alternative to Revinate among mid-sized hotels on HotelTechReport. Hoteliers highlight how GuestRevu's AI-generated response drafts are a significant time-saver, allowing them to maintain a consistent brand voice across multiple platforms and resolve guest issues quickly.
Europe
96%
(124)
#1
of 5
GuestRevu is the top alternative to Revinate among mid-sized hotels on HotelTechReport. Hoteliers highlight how GuestRevu provides a consolidated dashboard that centralizes guest feedback from various platforms, allowing teams to quickly identify trends and improve service. Their ability to automate survey collection and reporting is particularly noted for saving valuable time.
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Revinate Reviews Summary
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Revinate (Surveys) is the #3 most trending product in the Guest Survey Software category (out of 25) and the #133 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRevinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Revinate Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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No matching results
Compare Revinate to Top Alternatives
Live survey solution to engage guests
Customer Alliance is a guest feedback intelligence platform built for the hospitality industry.
Want to find out if Revinate is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
2
Useful marketing data, but everything else is inefficient
Reservations Agent from 25-49 room Bed & Breakfast & Inn in Austin (United States)
Verified
10 days ago
The collection of data for marketing purposes is the saving and only grace for this product. This is the only efficient thing about the service. Guests and users alike find everything else inaudible and inefficient.
United States
United States
Reservations Agent
Small Hotel
1
Useful CRM and automation — but support needs work
from 200 to 499 room Bed & Breakfast & Inn in Cam Hai Dong (Vietnam)
Verified
2 months ago
We used Revinate for many years. Mainly for CRM and Guest survey. In particular we automated all our email guest communication. We did like the modular functions Revinate offered as well as the customer support some time back.
Vietnam
Vietnam
Large Hotel
2
Review of Revinate CRM (2024–2025 Experience)
Director of Rooms from 500+ room City Center Hotel in Banff (Canada)
Verified
11 months ago
Our hotel group has used Revinate CRM for several years and historically found value in its guest database, email automation, upselling, and reporting tools. However, since the CDP upgrade in 2025, system reliability, communication, and core functionality have declined significantly, causing operational disruption and guest-facing issues....
Canada
Canada
Director of Rooms
X-Large Hotel
10
Revinate as Catalyst to improve Hotel Revenue and Guest Service
Digital Marketing Officer from 500+ room Branded Hotel in Pasay (Philippines)
Verified
3 years ago
Revinate Marketing has substantially increased online booking revenue for Belmont Hotel Manila. Since the commencement of our partnership in 2020 up to the present, the hotel has successfully generated Php 18,712,253 through bookings facilitated by Revinate Marketing. Revinate Guest Feedback provides a simplified aggregation of reviews from...
Philippines
Philippines
Digital Marketing Officer
X-Large Hotel
10
Seamless service
VP Operations from 200 to 499 room Boutique in Virginia Beach (United States)
Verified
3 years ago
Very easy to do business with Revinate. Great team here in Singapore who provide great support to our hotel group
United States
United States
VP Operations
Large Hotel
10
it is always great to have all your information in one place. makes it very convenient.
Guests Relations manager from 25-49 room Bed & Breakfast & Inn in Bridgetown (Caribbean)
Verified
3 years ago
1. All the information is in one place. 2. Comprehensive breakdown. 3. Accurate information. 4. The access to reviews, which is pulled from the various platform is impressive.
Caribbean
Caribbean
Guests Relations manager
Small Hotel
9
Great full service reservations and marketing software solutions products with solid offsite reservations team support and training software.
from 100 to 199 room Bed & Breakfast & Inn in Sausalito (United States)
Verified
3 years ago
Great integrated reservations product. Great knowledge base & support software. Onboarding of new reservations agents is a breeze and very self explanatory. E-learing software and video solution. Reporting offers almost infinite solutions for various data points. Very good CRM tool for email marketing campaign (s). Solid data management. wi...
United States
United States
Large Hotel
10
Great tool for segmented marketing
Commercial Manager from 75-99 room Luxury Hotel in Lattrop (Netherlands)
Verified
3 years ago
Since we started using Revinate, we can finally see the conversion rate of our mail campaigns. The system clearly shows the statistics and you can easily target campaigns to different audiences using segments. Automated pre-arrival e-mails save us a lot of time, as does the survey tool. We are happy with Revinate!
Netherlands
Netherlands
Commercial Manager
Mid-Sized Hotel
10
Fantastic tool with great segmentation options!
Commercial Manager from 100 to 199 room Boutique in Jarfalla (Sweden)
Verified
3 years ago
Revinate is a great tool to capture the guest throughout the journey. From the time the guest has booked until the guest has left and hopefully wants to book again. The best part is all the segmentation you can do so you can reach the right guests at the right time.
Sweden
Sweden
Commercial Manager
Large Hotel
10
CRM system Revinate
Hotel Manager from 200 to 499 room Bed & Breakfast & Inn in Utrecht (Netherlands)
Verified
3 years ago
Revinate gives us the ability to review mass information efficiently and respond to guests promptly. It also allows us to contact guests effectively to provide service and/or drive sales. Reputation management as well as internal surveys support our hotel management team with driving improvements in service, which is essential in a market w...
Netherlands
Netherlands
Hotel Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.
Showing all answers to: "What does this product or service do well?"
Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.
Revinate excels at providing comprehensive and actionable insights into guest feedback, allowing businesses to understand and enhance the guest experience. Their intuitive analytics platform effectively translates customer reviews and sentiments into valuable data, enabling hotels to make informed operational and service improvements. Additionally, Revinate's robust reputation management tools empower hotels to proactively engage with guests, cultivate positive online reputations, and ultimately drive increased bookings.
Revinate CRM impresses with its cutting-edge, user-friendly software designed on a cloud-based architecture. The modernity of their system enhances ease of use and accessibility. Boasting a rapidly growing customer base featuring prominent names, Revinate CRM showcases its effectiveness and reliability. Furthermore, the collaborative experience with their team is consistently enjoyable and productive, adding a valuable dimension to their offering. They're for sure the leader in the global hotel CRM space and for very good reason.
Revinate is a well established CRM and Guest engagement platform and can boast a very feature rich platform enabling hotels to manage their marketing and guest profile information. Revinate has a great team supporting their customers.
Revinate is an established brand in the industry that offers a wide range of services under their hospitality specific Guest Data Platform. The solution is underpinned by data that helps address the various needs of a hotel in order to communicate effectively with their guests through features such as social media tools.
Question:
What differentiates this product or service from the competition?
Answer:
Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.
Showing all answers to: "What differentiates this product or service from the competition?"
Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.
Revinate stands out from competitors through its sophisticated sentiment analysis capabilities, which go beyond surface-level feedback to uncover nuanced guest sentiments. The platform's seamless integration with various hotel systems sets it apart, enabling a holistic approach to guest experience management. Furthermore, Revinate's commitment to innovation is evident in its continuous development of cutting-edge features that adapt to evolving industry trends, solidifying its position as a leader in the competitive landscape.
Revinate CRM has proven to be a trailblazer in the hospitality industry, showcasing an impressive speed of innovation that keeps them ahead of the curve. Their commitment to staying at the forefront of technology is evident through the continuous enhancement of their CRM platform, which translates into a seamless and efficient experience for users.
Their open and flexible approach to integration and connectivity makes it a standout choice for businesses seeking a CRM solution that seamlessly fits into their existing tech stack. The platform offers robust APIs and integrations, allowing for easy connection with other key systems such as spa and leisure software (TRYBE), property management systems (PMS), booking engines, and more.
The attention to detail and expertise of the Revinate team is fundamental to the success of their customers. They have high standards of integration and data management which ensures that their customers have great data to work with.
Revinate and IDeaS have a healthy partnership in place with an integration that enables hotels to recognize how the impact of reputation ultimately affects forecast, demand and pricing which is a key component in delivering optimal revenue and profitability.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.
I would recommend a hotelier considering Revinate to leverage its powerful analytics to gain deep insights into guest feedback and preferences. Utilize the platform's proactive engagement tools to respond to reviews promptly, showcasing a commitment to guest satisfaction. Additionally, explore Revinate's integration capabilities with existing hotel systems to streamline operations and maximize the impact of data-driven decisions on overall guest experience.
When considering a CRM for your hotel operations, it's important to select a solution that effortlessly integrates with your essential business software. This isn't just about the quantity of software the CRM can integrate with, but also the depth and effectiveness of these integrations with each of your critical tools. Revinate CRM demonstrates a clear understanding of both of these requirements and packages this in the form of a modern, user-friendly, cloud-based solution. Their team serves as the perfect complement to this outstanding offering.
Revinate is a comprehensive platform. I'd advise anyone implementing Revinate to give the process the time it deserves, use the expertise of their team to ensure your getting the most out of the platform and your team is engaged with the solution.
My advice would be to review all products that are available to ensure they meet your needs for today and more importantly it evolves to handle the growth of tomorrow. Understand what features and functions would be most important to you.
+ 25
recommend
Recommended by
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Revinate Integrations
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93% recommended by 2957 hotels |
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This integration hasn’t been verified by Revinate yet.
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Support
Verified Support
Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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0.0/5
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