The Independent Hotelier’s PMS Migration Playbook: Step-by-Step to a Seamless Switch

Switching property management systems doesn't have to be overwhelming. This step-by-step guide helps independent hoteliers plan, manage, and execute a successful PMS migration with confidence. Learn what questions to ask, how to prepare your team, what to expect during implementation, and how to avoid common pitfalls. Plus, get a complete PMS migration checklist and timeline to keep your transition on track from planning through go-live.

Guest App: Native app or web app? Why the modern hotel industry must reconsider this question.

"Nobody uses apps anymore." A common objection to guest apps, and only half the truth. It confuses a technical question with a strategic one. This whitepaper shows what really lies behind it, and why the answer is rarely either/or.

SiteMinder appoints seasoned travel technology expert Miguel Sánchez to lead EMEA

Seasoned travel tech leader Miguel Sánchez returns to SiteMinder to accelerate EMEA growth as hotels seek smarter, integrated platforms to capture demand and boost revenue.

Cloudbeds and Lighthouse Deepen Integration to Connect Business Intelligence and Distribution

Expanded connection automates performance reporting and helps independent hotels and multi-property groups make faster revenue and distribution decisions.

The Roundhouse chooses Mews to modernize guest experiences

The Hudson Valley destination replaces legacy technology with a guest-first hospitality platform.

dailypoint welcomes two new hotels in the Americas to its Global Customer Portfolio

dailypoint welcomes Now Now NoHo in New York and Carimar Beach Club in Anguilla, strengthening its presence across the Americas and the Caribbean.

DIAMO and Stayflexi Integrate to Bring AI-Powered Pricing and Marketing Technologies to Independent Hotels

The partnership gives independent operators running on Stayflexi a sophisticated revenue strategy powered by AI and backed by expert revenue guidance.

Customer Alliance Relaunches Its Platform, Rebuilt AI-First for Guest Feedback Intelligence

Re-architected to make guest feedback data easier to capture, understand, share and act on, the new AI-first platform brings reputation management, guest surveys and feedback analytics together, helping hotels improve the guest experience and power wider data and AI initiatives.

Akia launches AI Voice, an AI receptionist that answers calls and books rooms.

The same AI agent that runs guest messaging now picks up the phone, books rooms, and takes payment mid-call for hotels and vacation rentals.

Cloudbeds Launches OTA Ads to Seamlessly Manage OTA Campaigns within the Platform

New capability helps hotels compete for visibility on OTAs while reducing the operational complexity of managing paid demand across disconnected systems.

Shiji’s Daylight PMS Selected by Kempinski Hotels to Elevate Luxury Guest Experiences

Luxury hospitality leader adopts Shiji’s next-generation Property Management System across its portfolio in China

Donkey Hotels & Resorts Drives Smarter Pricing and Scalable Revenue Strategy with IDeaS

Donkey Hotels & Resorts is continuing to strengthen its revenue performance and commercial approach through its use of IDeaS G3 RMS across four properties within its portfolio of luxury and lifestyle hotels in Greece.

roommaster Launches AI Guest Management to Bring 24/7 Guest Communication to Independent Hotels

New platform handles guest conversations across web chat, WhatsApp, and email around the clock, converting inquiries into direct bookings

Lybra Assistant launches Zenit: the first Revenue Management System with proprietary AI for hospitality is born

The new Agent integrated into Lybra Assistant analyzes more than 10,000 scenarios per day, explains every decision in natural language, and speaks clearly to Revenue Managers

Hoteza and Shiji Daylight PMS Eliminate Manual Front-Desk Work Through New Two-Way Integration

Hotels can now synchronize reservations, guest profiles, messaging, and folio data between both platforms.

RMS and TrustYou partner to give hoteliers a unified view of every guest

Real-time integration merges PMS and CDP data into a single Golden Profile, helping hoteliers personalize service and target marketing more effectively.