How Grand Hyatt Baha Mar Scaled Remote Selling & Front-Desk Upselling Across 1,800 Rooms

Set on Cable Beach in Nassau, Bahamas, Grand Hyatt Baha Mar is an 1,800-room luxury resort featuring 82,000 sq. ft. of indoor convention space, 120,000+ sq. ft. of outdoor lawns and terraces, and dozens of dining and pool venues.

How Waldorf Astoria Chicago Wins Multi-Stakeholder Executive & Buyout Events Remotely

Recognized with Forbes Four-Star distinctions and named among the top luxury hotels in Chicago, Waldorf Astoria Chicago features 214 elegant suites and 9,000 sq. ft. of refined meeting and boardroom space.

How Pacific Palms Resort Achieves 50–80% Email Open Rates and Competes with Major Brands

Spanning 650 acres in the rolling hills of Los Angeles, Pacific Palms Resort is an independent luxury resort featuring 292 guest rooms, championship golf, a full-service spa, and 45,000 sq. ft. of versatile meeting space across 28 event rooms.

How Park Hyatt Aviara Resort Uses Proactive 3D Tours & CGI Setups for a Record Group Year

Park Hyatt Aviara Resort, Golf Club & Spa is a AAA Five Diamond coastal retreat in Carlsbad, California featuring 327 luxury rooms and suites, an Arnold Palmer golf course, and 200,000+ sq. ft. of indoor and outdoor event space across 250 acres.

How Manchester Grand Hyatt San Diego Closes High-Volume Group Business Booked Sight Unseen

Rising over San Diego’s waterfront steps from the San Diego Convention Center, Manchester Grand Hyatt San Diego features 1,628 guest rooms across two towers and 140,000 sq. ft. of indoor meeting space (320,000 sq. ft. total event space), with over 70% of business driven by group sales.

How Hotel Maverick Cut Housekeeping Assignment Time by More Than Half With Stayntouch PMS

Located on the campus of Colorado Mesa University in Grand Junction, Colorado, Hotel Maverick is a 60-room teaching hotel that combines traditional hotel operations with hands-on hospitality education. With students regularly rotating through the property for internships and training, having a PMS that's easy to learn and use is especially important. After finding its previous PMS overly complicated for everyday operations, Hotel Maverick switched to Stayntouch. The transition gave the team a more intuitive platform, streamlined housekeeping workflows, and reduced the time spent preparing daily room assignments from 30–40 minutes to 15 minutes or less.

Quest Cannon Hill saves 66 hours and sees 450% ROI in one month with Flexkeeping

Quest Cannon Hill, a 98-apartment Brisbane hotel with 90%+ occupancy, implemented Flexkeeping to remove operational friction. In its first month it saved 66 hours, lifted productivity 87% and recorded a 450% ROI.

CLLIX Apartments & Hotels lifts productivity 87% at Brisbane Skytower with Flexkeeping

CLLIX Apartments & Hotels, an Australian chain, uses Flexkeeping at Brisbane Skytower, a property with more than 435 short-term apartments. Productivity is up 87%, room allocation dropped from 3 hours to 15 minutes, and a rollout to 20+ more properties is next.

Capilon Hotels achieves 343% ROI across four London properties with Flexkeeping

Capilon Hotels, a management and development company running four boutique hotels in central London, replaced paper-based housekeeping with Flexkeeping. It has recorded a 343% ROI, a 67% productivity improvement and 114 hours saved every month.

IDeaS Expands Strategic Relationship with Accor Through Selection of Optix Business Intelligence

Optix solution will help Accor hotels streamline commercial reporting, accelerate decision-making, and strengthen revenue strategy across individual properties and portfolios

How Best Western Plus Hotel Stellar Grew Revenue 7.2% and Cut 90 Minutes of Daily Pricing Work

Best Western Plus Hotel Stellar sits in Sydney's CBD, with studios and multi-bedroom suites across eight room types. General Manager Daniel Rosso, who started at the hotel as a Guest Services Agent more than 20 years ago, was spending at least 90 minutes a day setting rates by hand in the PMS. One lapse in focus could leave a room priced too high or too low.

How Horange Phuket Town Went From 9% to 82% Occupancy in Its First Three Months

Horange Phuket Town is a 32-room boutique hotel a three-minute walk from Phuket Old Town. When it opened in July 2024, it had no booking history at all. GetGuest, the revenue and OTA management company behind its commercial setup, had to price a brand-new hotel with nothing to go on but the competition next door.

How North South Holiday Park Added $100,000+ in Revenue in a Single Month

North South Holiday Park is a family-owned park five minutes from Christchurch Airport, offering cabins, self-contained units, family accommodation, and powered and tent sites. Owner Dan Fraser set every rate himself, checking competitors, occupancy and bookings by hand. The park stayed busy, but it was underpriced in peak season.

AI-Powered Guest Engagement Linked to Higher Hotel Revenue, Better Personalization and Happier Guests, Study of 10+ Million Interactions Finds

Canary’s first-of-its-kind study of guest interactions with AI shows how AI enhances the stay and drives revenue.

How Lowen Hospitality Management Positioned Itself for Growth with HIA ERP

Lowen Hospitality Management, a growing Dallas-Fort Worth ownership and management company, achieves near real-time P&L after moving to HIA's hospitality-specific ERP & accounting platform.

Hotels are putting AI agents to work in live operations, with Apaleo MCP Server use up 70%

Operators are moving AI agents into live operations, with adoption of Apaleo’s Model Context Protocol Server growing 70% in three months and spread evenly across segments.