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Best Property Management Systems of 2024
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
Best Staff Collaboration Tools of 2024
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
Best Hotel Accounting Software of 2024
Tools to manage your hotel's accounting, budgeting and financial planning.
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Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
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Distribute your inventory to hundreds of channels to boost occupancy.
Best Business Intelligence of 2024
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
Popular in Marketing
Best Hotel CRM & Email Marketing of 2024
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
Best Booking Engine of 2024
The eCommerce shopping cart for your hotel's website.
Best Hotel Metasearch Management Software of 2024
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
Popular in Guest Experience
Best Hotel Guest Apps of 2024
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
Best Contactless Check-in of 2024
Empower guests with easy online check-in, personalized room access, and seamless upsell promotions.
Best Guest Messaging Software of 2024
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
REPORT
Why Messaging is the Gateway to Great Customer Experiences
Created in Collaboration with
alliants
Overview
Today guests expect more than just a room. They expect an experience. An experience that is seamless across the entire guest journey. Today, making phone calls does not even make the top 10 uses of smartphones, and increasingly messaging is the preferred method of communication between customers and businesses. However, truly delivering a guest-centric experience is much more than supporting numerous messaging channels. Find out how the rise in the use of messaging gives hoteliers the opportunity to deliver on the long-sought-after “seamless experience” and can help drive ancillary revenue opportunities for your business. By using technology to unlock the ability to form greater relationships via conversation with the guest, hotels will grasp key benefits such as:
What You'll learn
- Driving revenues through both retention and ancillary spend
- Increase guest satisfaction and build loyalty to the brand
- Gain a deeper understanding of guests needs and optimise service to them
- Give staff the tools to deliver better personal service by empowering them via information and communication
- Why messaging is the ‘glue’ that brings together the guest experience and unlocks these benefits
DOWNLOAD THE GUIDE
Why Messaging is the Gateway to Great Customer Experiences
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As the official sponsor of this guide, the alliants team offers Hotel Tech Report users a free 30-minute consultation to help you learn about Guest Messaging Software and which is right for your hotel.
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Want to talk to a Guest Messaging Software expert?
As the official sponsor of this guide, the alliants team offers Hotel Tech Report users a free 30-minute consultation to help you learn about Guest Messaging Software and which is right for your hotel.