Time Savings & Transparent Handovers at Steigenberger Vienna

Steigenberger Hotel Herrenhof Vienna handles around 45 guest requests every day. With hotelkit, 75% are completed within 30 minutes, while digital handovers keep teams informed across shifts.

Fewer emails, shorter queues: what a PMS-connected Guest App changed at Hotel am Fichtelsee

Hotel am Fichtelsee, a family-run 60-bed hotel in Fichtelberg, connected the Gastfreund Guest App to its 3RPMS property management system. Guests now check in online before arrival and find current hotel information in the app, saving 52 hours of front-desk time a month and cutting pre-arrival email enquiries by 68%.

Entourage sur-le-Lac automates 94% of guest enquiries and saves 440 hours of staff time with HiJiffy

Entourage sur-le-Lac was looking for something very specific: save time for the team without compromising guest service. As a busy lakeside resort just outside Québec City, guest communication is constant. With its stunning lakeside location and focus on wellbeing, the hotel attracts travellers keen to make the most of their stay. This means the front desk team is always fielding questions about breakfast times, outdoor activities, and booking logistics. While this interaction is vital, the sheer volume of repetitive enquiries was becoming a significant operational challenge.

AX Hotels achieves a 93% automation rate and 86% WhatsApp open rate across the full guest journey with HiJiffy

Running a multi-property hotel group in one of Europe’s most visited island destinations means guest communication never really stops. From the moment someone considers a booking to the final moments of their stay, there are questions to answer, services to promote, and experiences to deliver across every touchpoint. For AX Hotels, keeping up with that demand while giving its front office and reservations teams the space to focus on genuine hospitality was the core challenge. The group needed a way to handle high volumes of routine enquiries quickly and accurately, support guests throughout their entire stay, and turn those interactions into real commercial outcomes, including direct bookings and add-on purchases.

How Agnelo Fernandes is Making Cote Hospitality Epic

Cote Hospitality CEO Agnelo Fernandes set out to transform both the guest and associate experience across the company's resort and camp portfolio. By embedding ProfitSword, Hotel Effectiveness, and Alice into daily operations, the team shifted from reactive management to forward-looking, data-driven decision-making.

How FPG Helped Anantara Ubud Bali Achieve the #1 RevPAR Ranking in Asia

Millennium Place Marina In Dubai Generates AED 5m in Incremental Revenue With FPG

Millennium Place Marina Dubai has ranked #1 amongst Millennium Hotels & Resorts in MEA for incremental revenue performance, achieving the highest room RevPAR uplift and overall RevPAR uplift across all products. Since implementing FPG’s front desk performance solution in 2019, the hotel has transformed guest check-in moments into measurable revenue results, steadily growing Room RevPAR impact from +1.20% in 2019 to +4.93% in 2025 — proving the powerful impact of engaged, performance-driven frontline teams.

COURTYARD BY MARRIOTT SEMINYAK BALI ACHIEVES +6% REVPAR GROWTH WITH FPG

Located in the heart of Seminyak, one of Bali’s most popular resort destinations, Courtyard by Marriott Seminyak Bali is renowned for its vibrant atmosphere and dedication to guest satisfaction. Behind the scenes, the hotel’s leadership team has been quietly redefining performance success, leveraging FPG’s data-driven platform to enhance upselling performance, motivate staff and streamline operations.

Improving guest experience & direct revenue

The Regency Hotel Kuwait Ranks #1 In Regional Performance With FPG

The Regency Hotel Kuwait's partnership with FPG produced exceptional outcomes in 2025.

Scaling Butler Service with WhatsApp

How The St. Regis Le Morne enables 30 butlers to deliver seamless, personal service through a single WhatsApp number — powered by chatlyn.

How Oceana Used GuestRevu to Improve Feedback Quality and Benchmark Their Guest Experience

Oceana Beach and Wildlife Reserve adopted GuestRevu to collect more detailed feedback, streamline online reputation management, and benchmark their performance against similar properties. This has helped the team refine their guest experience and compare results locally and internationally.

How Royal St Andrews Streamlined Guest Feedback and Online Reputation Management from Day One with GuestRevu

Royal St Andrews implemented GuestRevu from the moment they opened to gather structured guest feedback, monitor online reputation, and understand guest expectations. This ensured the team could make informed decisions, improve service quickly, and support their broader destination-focused offering.

BATIQA Hotels established an internal target Performance Score of 92 and, within a year, exceeded expectations by attaining a score of nearly 94.

BATIQA Hotels partnered with TrustYou in 2022 to gain deeper insights into guest satisfaction and identify key areas for improvement. By leveraging both TrustYou’s Analytics and Survey solutions, the eight-hotel group has made significant progress in enhancing its online reputation and overall business performance.

The Derby London City Earns £15,233 in In-Room Dining and Saves £9,952 on Housekeeping with SuitePad

The Derby London City, a 234-room Curio Collection by Hilton hotel in London's Square Mile, launched SuitePad in every room when it opened in 2026. In its first three months, guests placed 1,490 orders worth £15,233 from the room and skipped 1,244 cleanings, saving the hotel £9,952.

How Nobis provides a 5-star experience in-person and digitally

Nobis Hotels, a luxury hotel chain with properties across Europe, was delivering exceptional in-person service but struggling to deliver the same through its digital communications. They partnered with Bookboost to reflect their luxury brand promise in the digital world and increase guest engagement across WhatsApp, email, and SMS.